e11even group sales manager

Highgate

<div>Compensation Type: Yearly Highgate Hotels:
<div>
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</div><div></div><div><br>
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</div><div></div><div><br>
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</div>
Location:
<div></div><div>
Inspired by the human condition in its many forms, E11EVEN Club Hotel &amp; Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.</div><div></div><div><br>
Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual&rsquo;s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel &amp; Residences perfectly reflect the vibrancy of its surroundings, people and culture.</div><div></div><div><br>
So reimagine yourself here and get to the essence of what living your way, is truly all about.</div>
Overview:
<div>The Group Sales Manager plays a key role in driving revenue and positioning E11EVEN Hotel &amp; Residences as a premier destination for group business, celebrations, and high-profile events. This role is responsible for actively soliciting, developing, and maintaining relationships within assigned market segments while becoming deeply familiar with all accounts in their territory. The Group Sales Manager is a confident, relationship-driven seller who thrives in a fast-paced, entertainment-forward environment and excels at prospecting, negotiating, and closing group business that aligns with the hotel&rsquo;s dynamic brand and revenue goals. With a strong focus on outbound sales, strategic account management, and personalized service, this role directly contributes to maximizing hotel revenues while delivering unforgettable group experiences that are unmistakably E11EVEN.</div>
Responsibilities:
<ul><li>Consistently drives group revenue by meeting or exceeding established sales goals and performance targets.</li><li>
Owns assigned market segments by prospecting, qualifying, and closing group business that aligns with the elevated E11EVEN brand.</li><li>
Manages sales activity within the established sales expense budget while maximizing overall revenue impact.</li><li>
Initiates, tracks, and follows up on all sales leads to ensure opportunities are converted into confirmed business.</li><li>
Maintains an active and strategic sales solicitation program that keeps E11EVEN top of mind within the group marketplace.</li><li>
Monitors production of top accounts, evaluates market trends, and adjusts sales strategies to maximize performance.</li><li>
Builds and sustains strong relationships with existing accounts through consistent contact based on the Account Coverage Program.</li><li>
Achieves or exceeds sales solicitation call goals as assigned by the Director of Sales.</li><li>
Creates memorable client experiences by hosting site inspections, property tours, entertainment, and client engagements that showcase the E11EVEN lifestyle.</li><li>
Delivers polished, engaging, and professional site inspections that highlight the hotel&rsquo;s unique features, energy, and group offerings.</li><li>
Supports the execution of special promotions, sales blitzes, and targeted initiatives designed to drive group demand.</li><li>
Prepares and submits all required sales reports accurately and within established timelines.</li><li>
Demonstrates strong knowledge of Highgate sales policies, procedures, and selling techniques with a focus on maximizing occupancy and Average Daily Rate (ADR).</li><li>
Leverages the hotel&rsquo;s sales and CRM systems to enter and manage business, generate reports, block space, and maintain account profiles.</li><li>
Serves as the primary onsite point of contact for group clients to ensure a seamless experience from booking through arrival.</li><li>
Adheres to Prime Selling Time (PST) standards to ensure consistent outbound sales productivity.</li><li>
Expands brand visibility and generates new business through active participation in community events, professional associations, and industry networking opportunities.</li><li>
Reviews meeting planner feedback with the Director of Sales and ensures timely follow-up on service opportunities and improvements, the brand by entertaining clients in a manner consistent with E11EVEN&rsquo;s bold, luxury, and lifestyle-driven identity.</li><li>
Responds promptly and strategically to inquiries as part of the Inquiry Day Program to maximize conversion.</li></ul>
Qualifications:
<ul><li>A minimum of five years of progressive sales experience is required, including at least three years in a leadership or managerial role within high‑performance, revenue‑driven environments.</li><li>
Proven experience within a hotel, resort, or luxury lifestyle hospitality brand is strongly preferred.</li><li>
Hands‑on exposure to entertainment‑forward, nightlife‑adjacent, or destination properties is highly desired and critical to success in the E11EVEN ecosystem.</li><li>
College coursework in Business, Hospitality Management, Marketing, or a related field is beneficial. A high school diploma or equivalent is required.</li><li>
Strong technical proficiency in Windows‑based systems and company‑approved spreadsheets and word‑processing applications is required.</li><li>
Exceptional verbal and written communication skills are essential, paired with the presence, polish, and confidence to engage high‑profile clients, senior leadership, and VIP guests.</li><li>
A refined ability to listen, read the room, anticipate needs, and clearly articulate value‑driven solutions is required.</li><li>
The ability to multitask, prioritize, and perform at an elite level in a fast‑paced, high‑energy, nightlife‑influenced environment is essential.</li><li>
Every interaction with guests, clients, and colleagues must reflect a luxury service mindset, elevated confidence, and brand‑forward professionalism.</li><li>
Attendance at all required hotel meetings, trainings, and brand activations is expected.</li><li>
Consistent and reliable attendance in compliance with Highgate Hotel Standards is required, with flexibility to support the rhythm and demands of a lifestyle property.</li><li>
A polished, professional appearance and elevated grooming standards must be maintained at all times, reflective of a bold luxury lifestyle brand.</li><li>
Strict adherence to Highgate policies, procedures, and safety standards is required to ensure seamless and sophisticated hotel operations.</li><li>
A results‑obsessed mindset is essential, with the ability to identify productivity gaps, seize opportunities, and help implement impactful solutions.</li><li>
Advanced problem‑solving skills are required, including the ability to anticipate challenges, pivot quickly, and deliver confident resolutions.</li><li>
The ability to analyze, interpret, and leverage complex sales data and market intelligence is required to drive informed decision‑making.</li><li>
Absolute discretion and confidentiality must be maintained when handling sensitive business, client, and revenue information.</li></ul></div>

E11EVEN - Group Sales Manager

<div>Compensation Type: Yearly Highgate Hotels:
<div>
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</div><div></div><div><br>
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</div><div></div><div><br>
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</div>
Location:
<div></div><div>
Inspired by the human condition in its many forms, E11EVEN Club Hotel &amp; Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.</div><div></div><div><br>
Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual&rsquo;s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel &amp; Residences perfectly reflect the vibrancy of its surroundings, people and culture.</div><div></div><div><br>
So reimagine yourself here and get to the essence of what living your way, is truly all about.</div>
Overview:
<div>The Leisure Sales Manager is a key revenue driver for E11EVEN Hotel &amp; Residences, charged with generating and maximizing leisure room revenue by cultivating and growing high‑value leisure travel partnerships. This role is responsible for developing, managing, and expanding relationships with luxury travel advisors, consortia networks, wholesale partners while positioning the hotel as a must‑stay luxury lifestyle destination for discerning travelers. The Leisure Sales Manager brings a deep understanding of the upscale leisure market, a strong network of industry relationships, and a strategic, relationship‑driven sales approach that reflects the bold energy and elevated service experience synonymous with the E11EVEN brand. Working closely with internal teams, this role ensures seamless collaboration and exceptional guest experiences, driving consistent production while elevating the hotel&rsquo;s presence within the global luxury leisure marketplace.</div>
Responsibilities:
<ul><li>The Leisure Sales Manager is responsible for cultivating and sustaining high‑value relationships with elite leisure travel partners.</li><li>
This role aggressively solicits and secures new leisure business to drive premium room revenue, suite bookings, and extended leisure stays, while positioning E11EVEN Hotel &amp; Residences as a bold, must‑stay luxury lifestyle destination for the world&rsquo;s most discerning travelers.</li><li>
Strategic account management includes targeted sales calls, curated agency trainings, in‑person visits, virtual presentations, and a strong presence at key industry events, roadshows, and networking opportunities that amplify brand visibility and production.</li><li>
Consortia participation, rate loading, promotional strategies, and production performance are managed in close partnership with Revenue Management to optimize demand, maximize Average Daily Rate (ADR), and strengthen market positioning.</li><li>
Luxury travel advisors, partners, and VIP clients are hosted for immersive site inspections, familiarization trips, and elevated leisure stays that showcase the hotel&rsquo;s sophisticated design, high‑touch service culture, and unmistakable E11EVEN energy.</li><li>
Close collaboration with Rooms, Operations, Marketing and Public Relations, Guest Services, and Reservations ensures flawless execution of VIP arrivals, personalized amenities, and seamless, high‑impact guest experiences.</li><li>
Daily participation in the Highgate Hotel Business Review (HHBR) ensures alignment with overall hotel performance, pace, and strategic demand within the leisure segment.</li><li>
Production from top leisure accounts is actively monitored, with ongoing evaluation of agency performance, market trends, and competitive insights used to refine strategy and enhance forecast accuracy.</li><li>
A disciplined and proactive sales solicitation program is maintained through consistent outbound activity, lead generation, and follow‑up.</li><li>
Leisure‑focused promotions, targeted campaigns, and brand initiatives are supported in collaboration with the Director of Sales and the broader commercial team.</li><li>
Accurate and timely preparation of weekly, monthly, and quarterly sales activity reports and production summaries is required.</li><li>
On‑property client engagements are handled with polish and presence to ensure a seamless experience and long‑term partnership value.</li><li>
The Leisure Sales Manager represents E11EVEN Hotel &amp; Residences and Highgate with confidence, integrity, and a luxury service mindset that reflects a bold, entertainment‑forward lifestyle brand.</li><li>
Participation in client entertainment, hosted experiences, and industry functions is expected to strengthen relationships and drive leisure production.</li></ul>
Qualifications:
<ul><li>A minimum of five years of progressive sales experience is required, including at least three years in a leadership or managerial role within a luxury, lifestyle, or leisure‑focused environment.</li><li>
Proven experience within a hotel, resort, or related hospitality setting is strongly preferred, with direct exposure to high‑end leisure travel segments.</li><li>
A strong understanding of luxury travel distribution channels, wholesale partners, agencies, and travel advisor networks is required.</li><li>
College coursework or a degree in Hospitality Management, Business, Marketing, or a related field is helpful.</li><li>
A high school diploma or equivalent is required.</li><li>
Strong proficiency in Windows‑based systems, including company‑approved spreadsheets and word‑processing applications, is required.</li><li>
Exceptional verbal and written communication skills are required, with the confidence and polish to engage effectively with associates, leadership, luxury travel advisors, and VIP guests.</li><li>
A proven ability to listen actively, understand needs, and clearly articulate solutions in a refined, service‑oriented manner is essential.</li><li>
Strong organizational skills and the ability to multitask, prioritize responsibilities, and meet deadlines in a fast‑paced, high‑expectation environment are required.</li><li>
The ability to work independently while also collaborating seamlessly with cross‑functional teams is essential.</li><li>
Flexibility to work extended hours, including evenings or weekends, and to travel for sales calls, agency visits, industry events, and trade shows is required based on business needs.</li><li>
Attendance at all required hotel meetings, trainings, and brand initiatives is expected.</li><li>
High standards of professional appearance must be maintained at all times, reflective of a polished, luxury lifestyle brand.</li><li>
Strict compliance with Highgate policies, procedures, and safety standards is required to support safe and efficient hotel operations.</li><li>
A results‑driven mindset is essential, with the ability to maximize productivity, identify challenges, and assist in implementing effective solutions.</li><li>
Strong problem‑solving skills are required, including the ability to anticipate, identify, and resolve issues proactively.</li><li>
The ability to analyze, interpret, and evaluate complex information and data from multiple sources is required to support business objectives.</li><li>
Absolute confidentiality must be maintained when handling sensitive information and luxury client relationships.</li></ul></div>

E11EVEN - Leisure Sales Manager

<div>Compensation Type: Yearly Highgate Hotels:
<div>
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</div><div></div><div><br>
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</div><div></div><div><br>
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</div>
Location:
<div></div><div>
Inspired by the human condition in its many forms, E11EVEN Club Hotel &amp; Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.</div><div></div><div><br>
Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual&rsquo;s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel &amp; Residences perfectly reflect the vibrancy of its surroundings, people and culture.</div><div></div><div><br>
So reimagine yourself here and get to the essence of what living your way, is truly all about.</div>
Overview:
<div>The Human Resources Manager is a key culture‑carrier at E11EVEN Hotel &amp; Residences, helping bring the brand&rsquo;s bold energy, luxury standards, and high‑performance mindset to life through its people. Partnering closely with the Director of Human Resources, this role supports the full employee lifecycle with a strong focus on building teams, driving engagement, and delivering a best‑in‑class employee experience. The Human Resources Manager plays a hands‑on role in staffing hourly positions, ensuring timely and compliant HR administration, and reinforcing company policies and brand expectations across the property. Serving as a trusted resource to leaders and team members, this role supports benefits administration, workers&rsquo; compensation, and employee relations while championing accountability, service excellence, and a dynamic workplace culture aligned with the E11EVEN lifestyle.</div>
Responsibilities:
<ul><li>Plays a critical role in building the hotel&rsquo;s workforce by supporting high‑volume hourly recruiting efforts, including advertising, prescreening, and coordination to ensure timely staffing aligned with operational needs.</li><li>
Serves as a trusted partner in maintaining accurate and compliant employee records across the full employee lifecycle, including hiring, transfers, promotions, and separations.</li><li>
Ensures payroll accuracy and compliance by entering, auditing, and validating wage data, hours worked, and benefits eligibility in support of timely payroll processing.</li><li>
Demonstrates the ability to administer and elevate total rewards programs, including health benefits, retirement plans, paid time off, and other offerings, ensuring employees clearly understand and value their benefits experience.</li><li>
Supports risk management and employee well‑being by overseeing workers&rsquo; compensation processes, including injury reporting, claim tracking, and required documentation.</li><li>
Manages unemployment claims and related reporting with accuracy, discretion, and adherence to regulatory timelines.</li><li>
Ensures consistent compliance with all Human Resources and related Loss Prevention SOPs, supporting a workplace culture rooted in accountability and operational integrity.</li><li>
Maintains and monitors leave of absence programs to ensure accurate tracking, clear communication, and compliance with company and legal requirements.</li><li>
Becomes a certified facilitator for Human Resources training modules and supports delivery of learning experiences that reinforce culture, standards, and professional development.</li><li>
Coordinates and supports onboarding and orientation programs that create a strong first impression and connect new hires to the E11EVEN culture from day one.</li><li>
Contributes to internal communications and engagement initiatives by supporting employee newsletters, content creation, and storytelling that celebrates people and performance.</li><li>
Plays an active role in employee engagement and enrichment efforts, including planning events, recognition activities, and team‑building initiatives that strengthen culture and retention.</li><li>
Participates in the Highgate Hotel Enrichment Committee to support morale, inclusion, and a positive workplace environment.</li><li>
Coordinates the Travel Reduction Program by preparing required plans, administering surveys, and supporting annual compliance reporting.</li><li>
Maintains required safety and compliance documentation, including First Aid logs, to support a safe and prepared work environment.</li><li>
Prepares and distributes workforce analytics and reports, including turnover data, wage surveys, and performance review tracking, to support leadership decision‑making.</li><li>
Administers employee programs such as complimentary room night benefits, ensuring accurate tracking and compliance with policy.</li><li>
Handles sensitive employee, payroll, and benefits information with the highest level of discretion, professionalism, and confidentiality.</li></ul>
Qualifications:
<ul><li>The Human Resources Manager must possess a minimum of five years of progressive Human Resources experience.</li><li>
At least two years of experience in a managerial or leadership role is required.</li><li>
A minimum of one year of Human Resources experience within a hotel or closely related hospitality environment is required.</li><li>
Luxury hospitality experience is highly desired, particularly within lifestyle, entertainment-driven, or high-profile hotel operations.</li><li>
Bilingual proficiency in English and Spanish is highly preferred to support a diverse and dynamic workforce.</li><li>
Previous supervisory experience, including coaching, performance management, and employee relations, is strongly preferred.</li><li>
College coursework in Human Resources, Business Administration, Hospitality Management, or a related field is beneficial.</li><li>
A high school diploma or equivalent is required.</li><li>
The ideal candidate must demonstrate exceptional verbal and written communication skills.</li><li>
The ability to communicate confidently and professionally with associates, leadership, and guests at all levels is essential.</li><li>
Strong listening skills and the ability to thoughtfully address and resolve concerns are required.</li><li>
The Human Resources Manager must be able to maintain the highest level of confidentiality and exercise sound judgment at all times.</li><li>
Strong organizational skills and the ability to multitask and prioritize competing demands in a fast-paced environment are required.</li><li>
The position requires a proactive, hands-on approach to anticipating, identifying, and resolving issues.</li><li>
Flexibility to work extended and nontraditional hours, including evenings, weekends, and holidays, is required based on business needs.</li><li>
The role involves primarily sedentary work with the ability to lift or move up to ten pounds as needed.</li><li>
Regular and reliable attendance in accordance with Highgate Hotel Standards is required.</li><li>
A polished, professional appearance reflective of a luxury lifestyle brand is required.</li><li>
Compliance with all Highgate policies, procedures, and safety standards is required to support safe and seamless hotel operations</li></ul></div>

E11EVEN - Human Resources Manager

<div>Compensation Type: Yearly Highgate Hotels:
<div>
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</div><div></div><div><br>
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</div><div></div><div><br>
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</div>
Location:
<div></div><div>
Inspired by the human condition in its many forms, E11EVEN Club Hotel &amp; Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.</div><div></div><div><br>
Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual&rsquo;s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel &amp; Residences perfectly reflect the vibrancy of its surroundings, people and culture.</div><div></div><div><br>
So reimagine yourself here and get to the essence of what living your way, is truly all about.</div>
Overview:
<div>
The Director of Entertainment Sales drives all hotel revenue within the entertainment segment, positioning E11EVEN Hotel &amp; Residences as the destination of choice for film and television productions, music touring groups, VIP talent, influencers, agencies, and entertainment‑focused corporate partners.</div><div><div>
This role leads high‑value relationships and delivers a seamless, white‑glove experience tailored to the unique demands of entertainment clients. Working closely with Operations, Marketing &amp; PR, Food &amp; Beverage, and Revenue Management, the Director of Entertainment Sales maximizes revenue opportunities, negotiates VIP and long‑stay business, supports premieres and productions, and ensures exceptional execution for every high‑profile stay, event, and activation&mdash;keeping E11EVEN top of mind across the global entertainment industry.</div></div><br>
<div></div>
Responsibilities:
<ul><li>Responsible for developing and executing a targeted sales strategy to drive revenue from the entertainment segment, including film and television productions, music touring groups, VIP talent, influencers, agencies, nightlife partners, and entertainment‑focused corporate accounts.</li><li>
This role proactively sources and secures new business while cultivating long‑term relationships with key industry partners to maintain consistent demand and brand visibility.</li><li>
Manages a portfolio of high‑value entertainment accounts, monitors production and booking trends, and partners closely with Revenue Management to optimize pricing, long‑stay blocks, and VIP reservations.</li><li>
Focuses on maximizing occupancy and average daily rate while protecting rate integrity and the overall guest experience.</li><li>
Works cross‑functionally with Operations, Food &amp; Beverage, Marketing &amp; PR, and Security to coordinate complex bookings, extended stays, premieres, productions, press junkets, and special events.</li><li>
Supports seamless execution of VIP arrivals, privacy and security requirements, and customized requests to ensure a discreet, white‑glove experience for high‑profile clients.</li><li>
Maintains strong market awareness and actively identifies new revenue opportunities across film, television, music, sports entertainment, brand activations, and lifestyle partnerships.</li><li>
Consistent prospecting, lead follow‑up, networking within the entertainment community, and representing the hotel at entertainment‑focused industry trade shows and events, including Tour Connections and similar forums.</li><li>
Leverages sales systems and reporting tools to manage accounts, track performance trends, forecast opportunities, and contribute to budgeting and revenue reforecasting efforts.</li><li>
Accountable for meeting or exceeding established goals while operating within the approved sales expense budget.</li></ul><br>
<div></div>
Qualifications:
<ul><li>A minimum of six years of progressive hotel sales experience is required, preferably within luxury lifestyle, entertainment, or high‑profile hospitality environments.</li><li>
A four‑year college degree with at least three years of related experience, or a two‑year degree with a minimum of five years of hotel sales experience, will also be considered.</li><li>
Experience working with VIP clientele, entertainment accounts, or complex, high‑touch bookings is strongly preferred.</li><li>
Previous supervisory or leadership experience is required, along with the ability to manage priorities, make sound decisions, and drive results in a fast‑paced, high‑visibility environment.
</li><li>Strong understanding of hotel operations, including rooms, food and beverage, and guest services, is essential to effectively collaborate across departments and protect the guest experience.</li><li>
The ideal candidate demonstrates exceptional communication skills, both verbal and written, and is highly effective at building relationships with internal teams, guests, and external partners.</li><li>
A polished, service‑oriented approach is required at all times, with the ability to listen actively, anticipate needs, resolve concerns, and maintain strict confidentiality when handling sensitive information related to VIP clients and entertainment partners.</li><li>
Strong organizational and analytical skills are necessary, with the ability to evaluate complex information, manage multiple priorities, and meet deadlines consistently.
</li><li>Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook, is required.
</li><li>Familiarity with hotel sales systems and reporting tools is preferred.</li><li>
Candidates must maintain a professional appearance and demeanor consistent with a luxury lifestyle brand and be able to work a flexible schedule based on business needs, including attendance at required meetings, trainings, and industry events.
</li><li>A valid driver&rsquo;s license in the applicable state is required.</li></ul></div><div></div>

E11EVEN - Director of Entertainment & Sales

<div>Compensation Type: Yearly Highgate Hotels:
<div>
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</div><div></div><div><br>
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</div><div></div><div><br>
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</div>
Location:
<div></div><div>
Inspired by the human condition in its many forms, E11EVEN Club Hotel &amp; Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.</div><div></div><div><br>
Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual&rsquo;s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel &amp; Residences perfectly reflect the vibrancy of its surroundings, people and culture.</div><div></div><div><br>
So reimagine yourself here and get to the essence of what living your way, is truly all about.</div>
Overview:
<div>
Step into a leadership role where safety meets sophistication at E11EVEN Club Hotel and Residences. As Security Manager, you&rsquo;ll be the guardian of our guests, residents, and team members, ensuring every moment within our property reflects the highest standards of protection and peace of mind. This role demands a proactive, detail-oriented leader who combines strategic oversight with hands-on execution. You&rsquo;ll design and enforce security protocols, lead emergency response with calm precision, and collaborate across departments to create a secure environment that complements our luxury lifestyle experience. If you&rsquo;re ready to elevate safety into an art form and deliver confidence at every touchpoint, this is your stage.</div>
Responsibilities:
<ul><li>Oversee all aspects of hotel security operations, ensuring the safety of guests, residents, associates, and property assets.</li><li>
Lead, train, and inspire the security team to uphold the highest standards of professionalism and guest service.</li><li>
Develop and implement comprehensive security plans, protocols, and emergency procedures aligned with brand standards.</li><li>
Respond promptly and professionally to guest concerns, ensuring swift resolution and exceptional service.</li><li>
Maintain strong relationships with local law enforcement and government agencies to support security operations.</li><li>
Prepare and submit accurate reports and documentation in a timely manner.</li><li>
Ensure compliance with all hotel SOPs, safety regulations, and requisition procedures.</li><li>
Maintain a visible presence throughout the property, providing support and guidance to staff as needed.</li><li>
Conduct and participate in departmental and hotel-wide training programs focused on safety and emergency preparedness.</li></ul>
Qualifications:
<ul><li>Minimum of 5 years of progressive experience in hotel security or a related field, with proven leadership capabilities.</li><li>
Military or law enforcement background preferred but not required.</li><li>
Bilingual proficiency in English and Spanish, with exceptional verbal and written communication skills.</li><li>
Strong ability to listen, understand, and resolve concerns with professionalism and discretion.</li><li>
Demonstrated experience collaborating across departments to ensure compliance with security protocols.</li><li>
Skilled in crisis management and problem-solving under pressure, maintaining calm and authority in high-stress situations.</li><li>
Ability to maintain confidentiality and handle sensitive information with integrity.</li><li>
Professional demeanor and polished appearance, reflecting the luxury standards of the property.</li><li>
Flexibility to attend required meetings, trainings, and adapt to varying schedules based on operational needs.</li></ul></div>

E11EVEN - Security Manager

Royal Caribbean Group

<div><div><div><div><div><div><b>Journey with us! </b>Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world</div>
<div></div>
<div>The Royal Caribbean Group&rsquo;s Royal Caribbean International brand has an exciting career opportunity for a full time Analyst Digital Strategy on the Sales Team reporting to the AVP Product Digital Sales</div>
<div></div>
<div><b>This position will work on-site in Miami Florida</b></div>
<div></div>
<div><b>Position Summary:</b></div>
<div></div>
<div>Responsible for developing plans associated with the performance of our B2B eCommerce engine and the growth/retention of Automation (sales and service) across all segments (Individual and Group distribution &ndash; Espresso API and External Tools) and digital platform (CruisingPowercom) to create awareness improve conversion generate interest and drive demand/engagement This individual is also responsible for using Sales Trade Support and Service and customer insights data to target trade segments and identify opportunities to influence distribution deployment and retention This individual will compile and analyze quantitative and qualitative data to make recommendations for distribution expansion deployment initiatives product positioning product optimization call deflection and agent acquisition/retention Working across the organization (Sales Marketing Revenue Trade Support and Service and Global Offices) to establish a process and develop integrated sales training and marketing plans for products and distribution</div>
<div><br>
Collaborates with the Manager of Automation Growth to manage the conception development implementation and operation of trade brand compliance across all sales channels for Royal Caribbean International Celebrity Cruises and Silversea Resolves copyright cybersquatting and trademark infringements The overall goal managed by this position is the development and implementation of business plans tools reports analysis and procedures to grow automation unlock new revenue opportunities and drive operational efficiencies</div>
<div></div>
<div><b>Essential Duties and Responsibilities:</b></div>
<div></div>
Develops and sets corporate Automation and eCommerce targets<ul><li> revenue generating and cost savings tactics</li>
Strategic Product Programs: Works hand in hand with Sales Training Trade Support and Service and Revenue Management on robust product game plans that include strategies initiatives timeline and key metrics to monitor results<li> Establish process within Sales (Sales Managers and Directors) and works with the Manager of Automation Growth to hold sales channels accountable for delivering to the plan</li>
Product Positioning: Develop new and repackage existing product messaging to help drive higher automation web performance (visits page views engagement retention conversion) APDs<li> and GTR</li>
Annual Sales Program Calendar: Develop and maintain integrated sales program calendar that tracks promotional initiatives messaging<li> impressions and spend to drive demand and achieve automation and web targets/forecast</li>
<li>Work with Sales and Trade Support and Service to provide booking and service trends that will inform the business plan and assist the Automation Specialist target accounts that have the potential to grow (sales and service)</li>
<li>Analyze customer data to drive strategy and create reports/presentations highlighting relevant and differentiating key selling points for internal and external use</li>
<li>Deployment Strategy: Provide sales and trade insight to influence strategic distribution decisions to optimize channels that agents will adopt</li>
Collaborate across all Sales channels to develop an integrated product plan to increase automation at higher yields across all regions territories<li> and segments (Individual and Group distribution)</li>
Assist the Manager of Automation Growth in developing an integrated plan<li> tracking and data insights to reduce the number of service intents performed by the call centers for online bookings</li>
Packaging: Assist the Manager of Automation Growth in developing strategic sales and marketing plans to position and increase awareness and demand for Espresso API and CruisingPower<li>com</li>
Marketing Plan: Assist the Manager of Automation Growth in developing strategic sales and marketing plans to meet or exceed automation targets Collaborate with Sales Trade Support and Service and Revenue to project manage strategic plan deliverables for each channel Provide activities update and results of marketing plan to leadership team<li> Includes being the voice of the customer</li>
Constantly monitor URL's agencies<li> third parties or others that are using our trademarked names and manage outside vendors/tools that may be contracted for this purpose</li>
Coordinate with appropriate sources to resolve copyright and trademark infringements Design develop implement<li> and disseminate to appropriate RCL departments reports of activities and resolutions</li>
Travel Agent Guidelines investigation follow up and communication<li> Design and implement a plan to monitor and enforce online advertising and internet guidelines</li>
Rebate Policy investigation follow up and communication Design and implement a robust plan to monitor and perform secret shopping<li> as well as monitor websites and other types of communication</li>
Design Develop and maintain a database of travel agency rebate policy complaints track incidents analyze data to better understand behavior patterns<li> capture communications with the travel agencies and actions taken</li>
Assist the Manager of Automation Growth with the annual business planning process; development of annual department Capital Plan strategies<li> and initiatives to support sales objectives as directed by the Senior Vice President</li>
Responsible for working with the Manager of Automation Growth and Automation Specialist to achieve corporate automation growth targets (1% - 2% year-over-year growth) across all distribution channels including the trade website CruisingPowercom and business segments for Espresso<li> API and External Booking Tools (individual and group distribution) as well as revenue generating and cost savings initiatives to reduce guest acquisition/cost of sale</li>
</ul>
<div></div><div><b>Qualifications Knowledge and Skills:</b></div>
<div></div>
Bachelor&rsquo;s degree in marketing or related field Approximate 2-3 years progressive experience in Marketing or related field<ul><li> Travel category experience a plus</li>
<li>Minimum 3-5 years&rsquo; experience in a professional and analytical role and 2 years&rsquo; experience in a comparable Internet-driven or technology development environment or industry are required (or the equivalent combination of education and experience)</li>
<li>Strong project management skills required</li>
<li>Strong business and analytical acumen</li>
<li>Proven skills in financial analysis</li>
<li>Familiarity with eCommerce distribution models highly desirable</li>
<li>Must possess excellent written and verbal communication and negotiating skills</li>
Must be a highly organized self-starter able to manage multiple concurrent work streams<li> producing high quality deliverables while working with minimum supervision</li>
<li>Web experience required</li>
<li>Occasional travel required</li>
<li>Ability to present plans and ideas to all levels of employees and management</li>
<li>Ability to lead management group in brainstorming frameworks for strategic initiatives</li>
Detailed and excellent knowledge of computers Internet access and the ability to navigate within a variety of software packages including Excel Word<li> or related programs</li>
Experience with Power BI DAX SAS Python<li> SQL and other related software programs</li>
Knowledgeable on operational web tools (Jira<li> Slack)</li>
<li>Must have the ability to prioritize and manage multiple responsibilities successfully</li>
Ability to work in a complex matrix environment where priorities change rapidly<li> and tight deadlines exist is required</li>
<li>Ability to negotiate successfully and resolve conflict</li>
Must be organized and self-motivated<li> adaptable to constant change and have a strategic and creative mindset</li>
<li>Strong analytical skills</li>
<li>Ability to collaborate on strategies and craft tactical solutions to achieve strategic goals</li>
Ability to document or describe strategy and tactics implementation plans metrics<li> success factors and contingency plans is required</li>
<li>Ability to propose metrics for measuring effectiveness of tactics and be able to understand and relate data in way that will provide useful information for assessing and enhancing product offerings</li>
Knowledge of the sales process distribution channels pricing<li> and strategies</li>
Understanding of research information and performance metrics in relation to customer trends behavior<li> and preferences as well as customer needs and expectations for use in determining strategy</li>
<li>Knowledge of revenue performance management and metrics and corporate revenue expectations</li>
Knowledge of Royal Caribbean Cruises Ltd products services<li> and capabilities relative to competitors</li>
<li>Ability to assemble and lead cross-functional teams to develop and achieve automation and revenue maximization strategies that include input and buy-in from all stakeholders</li>
Ability to analyze corporate data research<li> and analysis to make recommendations for product strategy and success</li>
<li>Exhibit ability to interact with all departments and levels of management throughout organization and with external customers and companies</li>
<li>Effective internal and external communication skills for development of comprehensive and impactful communication strategy</li></ul><br>
<div>
</div><div><div><b>We know there's a lot to consider</b> As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!</div><br>
<div></div>
<div><b><i>
The position is not eligible for work authorization sponsorship</i></b></div><br>
<div></div>
<div><b>
Agency and Third-Party Submissions</b>: Please note this is a direct search by the Company and applications through agencies and other third parties will not be accepted nor will fees be paid for unsolicited resumes Any unsolicited resumes will be considered the Company's property</div><br>
<div></div>
<div><i>
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment</i></div></div><br>
<div></div>
</div></div></div></div><p><br>
<b>Nearest Major Market: </b>Miami</p></div>

Analyst, Digital Strategy

MODULNOVA Miami

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Located in the Miami Design District, MODULNOVA Miami Studio combines over 30 years of experience in kitchen design, architecture, and interiors. The studio showcases MODULNOVA&rsquo;s innovative Italian craftsmanship, offering a dynamic range of tailored kitchen, bath, living, and outdoor design solutions. Known for its efficiency in installation and use of premium materials, MODULNOVA provides bespoke cabinetry systems that meet the highest standards of form and function. The studio serves as a hub for clients and interior designers to explore the collection and collaborate with senior design consultants.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The basic function of kitchen designer is to plan, organize, monitor, manage and control the company&rsquo;s processing of orders for complete kitchens. This includes but is not limited to:
 </p>
 <p>
  Assist the &ldquo;Sales Group&rdquo; in their quest to complete the sale by assisting with scheduling, product specification, field verification and establishing consumer confidence by reinforcing the image of quality service.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Assist the Sales Group by drawing and pricing all jobs for which a &ldquo;design retainer&rdquo; has been collected. This should include, but not be limited to the following tasks:
 </p>
 <p>
  1. Detailed floor plans and elevations.
 </p>
 <p>
  2. Detailed product specification and pricing for cabinetry.
 </p>
 <p>
  3. Detailed product specification and pricing for appliances and accessories.
 </p>
 <p>
  4. Lighting and Electrical Specification (as requested).
 </p>
 <p>
  5. Prepare paper work for all presentations, including quotes, retainers and contracts.
 </p>
 <p>
  6.Reviewing orders for accuracy, completeness and plausibility.
 </p>
 <ol>
  <li>
   Place the complete orders with MODULNOVA Italy.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  REPORTING RELATIONSHIPS
 </p>
 <p>
  The Kitchen Designer reports to the Project Manager
 </p>
 <p>
  <br/>
 </p>
 <p>
  JOB REQUIREMENTS
 </p>
 <p>
  To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner.
 </p>
 <p>
  The requirements listed below are representative of the knowledge, skills, and/or abilities necessary to meet the minimum job requirements of this position.
 </p>
 <p>
  CAD proficient
 </p>
 <p>
  <br/>
 </p>
 <p>
  EDUCATION
 </p>
 <p>
  Required: High school diploma or equivalent
 </p>
 <p>
  Preferred: College degree in Engineering or Architecture or Interior Design
 </p>
 <p>
  <br/>
 </p>
 <p>
  EXPERIENCE
 </p>
 <p>
  Required: 5 or more years of experience working with European kitchen cabinetry
 </p>
 <p>
  Preferred: Strong technical background in design, production or management.
 </p>
 <p>
  <br/>
 </p>
 <p>
  SKILLS, KNOWLEDGE, AND ABILITIES
 </p>
 <p>
  Ability to guide, direct, and coordinate multiple jobs at any given time.
 </p>
 <p>
  Ability to read, analyze, and interpret orders and blue prints.
 </p>
 <p>
  Ability to respond to common inquiries or complaints from customers, architects, interior designers, contractors and any other members of the design community.
 </p>
 <p>
  Excellent knowledge of the Company&rsquo;s industry, products and trends impacting its business.
 </p>
 <p>
  Ability to effectively communicate, in English, both verbally and in writing.
 </p>
</div>


Kitchen Designer

Explore 221+ E11even group sales manager in Miami this April. Find roles across top companies and apply now to boost your career.