ecommerce growth manager

Alestra Solutions Pvt. (Ltd)

<p><b>About the Role</b></p><p>This is <b>not a traditional account management role</b>.</p><p>We are hiring a <b>Growth-Focused Key Account Manager</b> who will act as a <b>strategic partner for DTC eCommerce brands</b>, owning both <b>client success and growth outcomes</b>.</p><p>You will be the <b>single point of ownership</b> for a portfolio of retainer clients&mdash;responsible for:</p><ul><li>Driving measurable growth (conversion, revenue, retention)</li><li>Leading strategy across website, CRO, paid marketing, and lifecycle</li><li>Coordinating internal teams (design, dev, marketing)</li><li>Ensuring KPIs are achieved</li></ul><p><b>Role Objective</b></p><p>To act as a <b>Growth Lead for DTC brands</b>, ensuring:</p><ul><li>High-performing Shopify experiences</li><li>Strong conversion rate optimization (CRO)</li><li>Scalable growth strategies across channels</li><li>Consistent achievement of client KPIs</li></ul><p><b>Key Responsibilities1. Client Ownership &amp; Strategic Leadership</b></p><ul><li>Act as the <b>primary point of contact</b> for all client communication</li><li>Build strong relationships as a <b>trusted growth advisor</b></li><li>Lead strategic discussions, not just status updates</li><li>Translate business goals into actionable growth plans</li><li>Ensure clients clearly understand progress, performance, and next steps</li></ul><p><b>2. Growth Strategy (Core of the Role)</b></p><p>You will design and guide strategies across:</p><p><b>Website &amp; Conversion Optimization (CRO)</b></p><ul><li>Audit Shopify stores for UX, UI, and conversion bottlenecks</li><li>Identify high-impact improvements in:</li><li>Product pages</li><li>Landing pages</li><li>Checkout experience</li><li>Plan and prioritize A/B tests</li><li>Collaborate with designers &amp; developers to implement improvements</li></ul><p><b>Full-Funnel Thinking</b></p><ul><li>Understand how all growth levers connect:</li><li>Paid ads (Meta, Google)</li><li>Website experience</li><li>Email/SMS marketing</li><li>Content &amp; branding</li><li>Identify gaps and opportunities across the funnel</li></ul><p><b>Retention &amp; Lifecycle</b></p><ul><li>Suggest strategies for:</li><li>Email flows</li><li>Customer retention</li><li>Repeat purchase optimization</li></ul><p><b>3. Project Ownership &amp; Execution</b></p><ul><li>Own delivery of all client projects and retainers</li><li>Break down strategy into:</li><li>Tasks</li><li>Timelines</li><li>Deliverables</li><li>Collaborate with:</li><li>Designers</li><li>Developers</li><li>Marketing teams</li><li>Ensure deadlines, quality, and KPIs are met</li></ul><p><b>4. Performance &amp; KPI Accountability</b></p><ul><li>Define success metrics for each client</li><li>Track and report on:</li><li>Conversion rate</li><li>Revenue growth</li><li>AOV, retention, etc.</li><li>Take <b>full ownership of results</b></li><li>Proactively adjust strategies when performance is off-track</li></ul><p><b>5. Internal Coordination</b></p><ul><li>Act as the bridge between <b>client and internal team</b></li><li>Provide clear direction to:</li><li>Designers (UI/UX improvements)</li><li>Developers (Shopify implementations)</li><li>Marketing teams (ads, email, etc.)</li><li>Ensure alignment between strategy and execution</li></ul><p><b>6. Upselling &amp; Account Growth</b></p><ul><li>Identify opportunities to expand client accounts:</li><li>New services (CRO, ads, email, etc.)</li><li>Position recommendations as growth opportunities, not sales pitches</li><li>Contribute to overall account revenue growth</li></ul><p><b>Required ExperienceMust-Have Background</b></p><ul><li>3&ndash;5+ years in:</li><li>eCommerce growth / digital marketing / CRO / account management</li><li>Proven experience working with <b>DTC or eCommerce brands</b></li><li>Strong exposure to <b>Shopify ecosystem</b></li></ul><p><b>Critical Experience We&rsquo;re Looking For</b></p><p>You must have <b>real experience in scaling brands</b>, not just managing projects:</p><ul><li>Worked directly on improving:</li><li>Conversion rates</li><li>Store performance</li><li>Revenue growth</li><li>Hands-on involvement in:</li><li>CRO strategies</li><li>Website optimization</li><li>Marketing funnel improvements</li><li>Experience collaborating with:</li><li>Paid ads teams</li><li>Email/lifecycle teams</li><li>Designers &amp; developers</li></ul><p><b>Core Skill Set1. Shopify &amp; eCommerce Expertise</b></p><ul><li>Deep understanding of:</li><li>Shopify platform</li><li>Themes, apps, integrations</li><li>Ability to evaluate what makes a <b>high-converting store</b></li></ul><p><b>2. CRO &amp; Website Strategy</b></p><ul><li>Strong understanding of:</li><li>UX/UI principles</li><li>Conversion psychology</li><li>A/B testing methodologies</li><li>Ability to identify <b>high-impact improvements quickly</b></li></ul><p><b>3. Growth Thinking</b></p><ul><li>Understand how to scale brands across:</li><li>Paid acquisition</li><li>Website optimization</li><li>Retention channels</li><li>Ability to connect all growth levers into one strategy</li></ul><p><b>4. Analytical Thinking</b></p><ul><li>Comfortable interpreting:</li><li>Analytics data</li><li>Funnel performance</li><li>Can turn insights into actionable strategies</li></ul><p><b>5. Communication &amp; Ownership</b></p><ul><li>Excellent written and verbal communication</li><li>Ability to:</li><li>Lead client calls confidently</li><li>Present strategies clearly</li><li>Strong sense of ownership and accountability</li></ul><p><b>6. Execution &amp; Organization</b></p><ul><li>Ability to manage multiple clients simultaneously</li><li>Strong project management skills (even without a PM)</li><li>Experience with tools like ClickUp, Asana, or similar</li></ul><p><b>Preferred Profile</b></p><p>Ideal candidate might be:</p><ul><li>A <b>former growth marketer</b> moving into a client-facing role</li><li>A <b>CRO specialist</b> who wants ownership of accounts</li><li>A <b>Shopify/eCommerce strategist</b> with client experience</li><li>Someone who has worked in:</li><li>eCommerce agencies</li><li>DTC brands</li><li>Growth teams</li></ul><p>Application form: https://docs.google.com/forms/d/e/1FAIpQLScZI9rW98n8Uh8_FRVi8IDbYIts_XUvxhTLsgl5PbwsFroe3g/viewform?usp=header</p><p>Work Location: In person</p>

Key Account Manager

TriVA Global

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  Ecommerce Account Manager (Amazon / eBay Marketplace Growth)
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 : Gojra, Pakistan (Onsite)
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 (Accommodation + 3 Meals Provided)
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  Office Timings:
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 09:00 AM &ndash; 06:00 PM (Mon&ndash;Fri)
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  About TriVA Global
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 TriVA Global is a fast-scaling digital solutions company specializing in e-commerce growth, AI-driven marketing, and marketplace expansion strategies.
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 We empower global brands through expert teams in Amazon, eBay, Shopify, Google Ads, and digital automation systems, helping businesses scale revenue through data-driven performance marketing and optimized marketplace operations.
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  Our focus is simple:
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 Build scalable e-commerce systems
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 Optimize performance using data + AI
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 Maximize conversions, revenue &amp; brand growth
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  About The Role
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 We are hiring a Marketplace Growth &amp; Ecommerce Account Manager responsible for end-to-end Amazon &amp; eBay account management, including listing optimization, PPC scaling, inventory planning, and full marketplace performance ownership.
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 You will act as a growth operator, not just an account manager &mdash; responsible for driving sales, visibility, and profitability across multiple marketplaces.
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  Core Responsibilities
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  Marketplace Account Management
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   Manage complete Amazon Seller Central &amp; eBay Seller Hub accounts
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   Handle product listings, variations, pricing, promotions &amp; catalog structure
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   Maintain account health, policy compliance &amp; performance metrics
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  Listing Optimization (SEO + Conversion)
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   Create &amp; optimize high-converting product listings
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   Improve ranking using Amazon SEO, keywords, backend search terms
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   Enhance listings with A+ Content, images, and conversion optimization strategies
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  PPC &amp; Advertising Management
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   Run and optimize Amazon PPC (SP, SB, SD campaigns)
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   Manage eBay Promoted Listings &amp; advertising tools
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   Optimize bids, keywords, targeting &amp; ROAS performance
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   Scale profitable campaigns using data-driven strategies
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  Sales, Data &amp; Performance Analytics
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   Track KPIs: Sales, ACOS, TACOS, CTR, CVR, ROI
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   Analyze competitor pricing, demand trends &amp; category insights
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   Prepare weekly/monthly performance dashboards &amp; reports
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   Provide actionable growth recommendations
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  Inventory &amp; Operations Management
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   Forecast demand &amp; manage inventory replenishment cycles
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   Coordinate with supply chain for stock planning
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   Prevent stockouts and overstock situations
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  Customer &amp; Brand Management
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   Handle customer reviews, feedback &amp; Q&amp;A optimization
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   Improve brand reputation and conversion trust signals
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   Ensure strong marketplace rating and visibility
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  Required Skills &amp; Experience
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   2&ndash;4+ years experience in Amazon/eBay marketplace management
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   Strong command of Amazon Seller Central &amp; eBay Seller Hub
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   Expertise in product listing optimization &amp; Amazon SEO
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   Hands-on experience in Amazon PPC &amp; eBay Ads
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   Strong understanding of e-commerce funnels &amp; conversion metrics
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   Ability to analyze data using Excel / dashboards / analytics tools
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   Strong coordination &amp; communication skills
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  Tools You Should Know
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   Amazon Seller Central / Vendor Central
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   eBay Seller Hub &amp; Promoted Listings tools
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   Helium 10 / Jungle Scout / Data Hawk (or similar tools)
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   GA4/Google Sheets / Excel (Advanced reporting)
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   Keepa / product tracking tools
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   Amazon Ads Console (PPC management)
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   AI tools for listing &amp; content optimization.
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  Preferred Background
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   Experience in Amazon FBA / Private Label / Wholesale / Drop shipping
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   eBay marketplace management exposure
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   E-commerce agency or brand-side experience
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   Knowledge of Shopify or multi-channel selling
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   Familiarity with CRO (Conversion Rate Optimization)
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  Apply Now
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 https://www.careers-page.com/triva-global/job/7XXY8Y83
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 WhatsApp: +92 343 780 3338
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Ecommerce Account Manager

Colgate-Palmolive

<div><p>No Relocation Assistance Offered<br>
Job Number #172911 - Jeddah, Jeddah, Kingdom of Saudi Arabia<br>
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<b>Who We Are</b><br>
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Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!<br>
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Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values&mdash;Caring, Inclusive, and Courageous&mdash;we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.</p><div><br>
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.</div><div></div><h1 class="jobSectionHeader"><b><br>
Key Responsibilities:</b></h1><div></div><ul><li><div><b><br>
Account Strategy &amp; Growth Plan</b></div></li></ul><div></div><ul><li><div><br>
Own and grow relationships with our most strategic e-commerce partners, serving as the primary point of contact.</div></li><li><div>
Drive mutual business growth by negotiating favorable terms and ensuring superior brand presence and operational excellence across all digital accounts.</div></li><li><div>
Develop and execute comprehensive, data-driven account plans to deliver sales, margin, and market share targets for all assigned e-commerce customers.</div></li><li><div>
Identify and activate new product / assortment opportunities, promotional mechanics, and digital marketing collaborations to maximize revenue and profitability.</div></li><li><div>
Lead regular business reviews with key stakeholders, sharing performance insights, competitive and market trends, and clear strategic recommendations.</div></li><li><div>
Negotiate annual contracts, including terms and promotional calendars, in partnership with account buyers and senior management.</div></li><li><div>
Manage trade investments and budgets, including promotional spend, profitability analysis, and digital investments, to ensure optimal ROI.</div></li></ul><div></div><ul><li><div><b><br>
Operations &amp; Digital Shelf Excellence</b></div></li></ul><div></div><ul><li><div><br>
Monitor and optimize key e-commerce performance metrics such as impression, traffic, conversion rate, and key supply chain KPIs (Service levels, inventory Health).</div></li><li><div>
Collaborate closely with Supply Chain and Distributor teams to accurately forecast demand, maintain optimal stock levels, and ensure high fill rates while preventing out of stock.</div></li><li><div>
Deliver best-in-class digital shelf execution (titles, descriptions, imagery, A+ content), continuously reviewing performance via a scorecard and driving corrective actions as needed.</div></li></ul><div></div><ul><li><div><b><br>
Demand Generation &amp; Cross-Functional collaboration</b></div></li></ul><div></div><ul><li><div><br>
Leverage digital investments to drive full-funnel demand generation, with a strong focus on consumer journeys from awareness to purchase.</div></li><li><div>
Build robust plans to accelerate category growth across all sub-channels and develop Search/Display strategies in collaboration with Media and Brand Marketing teams.</div></li><li><div>
Act as an integral member of a dynamic, cross-functional team, leading collaboration with Marketing, Retail Marketing, Supply Chain, and other stakeholders to align on digital advertising, social media campaigns, and content strategies.</div></li></ul><div></div><ul><li><div><b><br>
Data &amp; Analytics</b></div></li></ul><div></div><ul><li><div><br>
Use data and analytics to drive sharper, bolder decision-making across all aspects of account management and demand generation.</div></li><li><div>
Develop a deep understanding of the competitive landscape, shopper behavior, and emerging e-commerce trends to proactively identify risks and opportunities.</div></li></ul><div></div><h1 class="jobSectionHeader"><b><br>
Required Qualification:</b></h1><div></div><ul><li><div><br>
Bachelor's Degree; preferably in Economics, Management or relevant field</div></li><li><div>
Minimum 6 years of experience in eCommerce marketing or account management, preferably in a multinational FMCG company with leading brands</div></li><li><div>
Proficient in English</div></li><li><div>
Microsoft Office or Google Suite proficiency (i.e, Sheets, Slides, Docs)</div></li></ul><p></p><div><div><div><div><div><div><div><div><div><div><br>
#LI-KS1</div></div></div></div></div></div></div></div></div></div><p></p><p><b><br>
Our Commitment to Inclusion</b><br>
Our journey begins with our people&mdash;developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.<br>
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<b>Equal Opportunity Employer</b><br>
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.<br>
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Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.<br>
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#LI-Hybrid</p></div>

Ecommerce Manager Saudi Arabia

DermStreet LLC

<p>Title: Paid Media Manager, Ecommerce (Google, Meta &amp; Similar Channels)Company: DermStreetLocation: RemoteType: Full-time</p><p><b>About DermStreet</b></p><p>DermStreet is an e-commerce company focused on helping customers discover and purchase premium skincare and beauty products online. We are building a performance-driven growth engine and view paid media as a major lever for scaling revenue efficiently.</p><p><b>About the Role</b></p><p>We are hiring a hands-on Paid Media Manager to lead paid acquisition for DermStreet across Google, Meta &amp; similar channels. This is a performance-driven ecommerce role for someone who knows how to scale revenue, protect ROAS, and turn data into action.</p><p>You will own strategy, execution, optimization, budget allocation, testing, reporting, and creative direction based on performance data. This is not a role for someone who only manages agencies or reports on results. We are looking for someone who can work directly in-platform and drive growth.</p><p>Our primary focus is growing revenue while maintaining strong ROAS.</p><p><b>Responsibilities</b></p><ul><li>Own paid acquisition strategy and execution across Google Ads, Meta Ads, and similar performance channels</li><li>Plan, launch, manage, and optimize campaigns focused on ecommerce growth, revenue, and ROAS</li><li>Manage spend, pacing, and budget allocation across campaigns, products, audiences, and funnels</li><li>Build and refine campaign structures across:</li><li>Google Search, Shopping, Performance Max, Demand Gen</li><li>Meta Facebook / Instagram campaigns</li><li>Additional growth channels as relevant</li><li>Monitor account performance daily and make hands-on optimizations to improve efficiency and scale</li><li>Develop and manage testing across audiences, creatives, offers, landing pages, and campaign structure</li><li>Lead the creative strategy process based on performance, including identifying winning hooks, briefing new concepts, and driving iteration</li><li>Partner on sourcing and testing UGC-style creative when relevant</li><li>Analyze performance and present clear insights, recommendations, and next steps</li><li>Help improve attribution, tracking, and reporting so decisions are based on reliable data</li><li>Identify opportunities to unlock growth without sacrificing efficiency</li></ul><p><b>Requirements</b></p><ul><li>Strong hands-on experience managing Google Ads and Meta Ads for ecommerce brands</li><li>Must have personally managed at least:</li><li>$1M+ in annual spend on Google Ads</li><li>$1M+ in annual spend on Meta Ads</li><li>Proven track record of growing ecommerce revenue while maintaining strong ROAS</li><li>Deep experience with campaign setup, optimization, bidding, audience strategy, creative testing, and scaling</li><li>Strong analytical skills and ability to turn data into action</li><li>Comfortable owning performance and making budget decisions</li><li>Strong communicator who can clearly explain what is working, what is not, and what should happen next</li><li>Highly organized, proactive, and detail-oriented</li></ul><p><b>Nice to Have</b></p><ul><li>Agency experience, especially managing multiple accounts or large ecommerce budgets</li><li>Experience with Microsoft Ads / Bing</li><li>Experience with AppLovin / Axon</li><li>Experience sourcing, briefing, or managing UGC</li><li>Familiarity with attribution, GA4, and conversion tracking best practices</li></ul><p><b>Compensation</b> U.S.-based candidates: $110,000&ndash;$130,000 annually, depending on experience</p><p><b>Screening Questions</b></p><ul><li>Have you personally managed at least $1M annually on Google Ads?</li><li>Have you personally managed at least $1M annually on Meta Ads?</li><li>How many years of hands-on ecommerce paid media experience do you have?</li><li>Do you have agency experience? If yes, briefly describe it.</li></ul><p>Pay: $110,000.00 - $130,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Have you personally managed at least $1M annually on Google Ads?</li></ul><ul><li>Have you personally managed at least $1M annually on Meta Ads?</li></ul><ul><li>How many years of hands-on ecommerce paid media experience do you have?</li><li>Do you have agency experience? If yes, briefly describe it.</li></ul><p>Work Location: Remote</p>

Paid Media Manager, Ecommerce (Google, Meta & Similar Channels)

Master Outlet Trading

<p>Job Post &ndash; Senior Finance Manager (Part-Time)</p><p><b>Position:</b> Senior Finance Manager (Part-Time)<br/><b>Company:</b> Master Outlet Trading &ndash; Ecommerce Division (Dubailist.com)<br/><b>Work Mode:</b> Remote / Hybrid<br/><b>Working Hours:</b> 10 hours per week<br/><b>Salary:</b> AED 3,000 per month</p><p>Job Overview</p><p>We are looking for an experienced <b>Senior Finance Manager</b> to help restructure and polish the financial system of our retail and ecommerce operations. The role focuses on improving accounting accuracy, ensuring financial transparency, and supporting business growth through better financial control.</p><p>Key Responsibilities</p><ul><li>Review and improve the accounting structure in <b>Odoo</b></li><li>Supervise reconciliation of <b>bank accounts vs accounting system</b></li><li>Monitor financial accuracy between <b>POS, Shopify, and Odoo</b></li><li>Review cost price structure and ensure correct profit margins</li><li>Ensure proper tracking of <b>expenses, liabilities, and vendor balances</b></li><li>Monitor payroll structure and cost allocation</li><li>Provide financial insights and recommendations to management</li><li>Support preparation of financial reports and profitability analysis</li><li>Guide the junior accountant and ensure correct bookkeeping standards</li></ul><p>Requirements</p><ul><li>Proven experience as Finance Manager / Senior Accountant</li><li>Experience with <b>Odoo accounting system</b></li><li>Strong knowledge of retail or ecommerce accounting</li><li>Strong reconciliation and financial control experience</li><li>Ability to work independently and provide structured improvements</li><li>Experience working with POS systems or Shopify is a plus</li></ul><p>Job Types: Part-time, Contract<br/>Contract length: 48 months</p><p>Pay: AED2,500.00 - AED3,500.00 per month</p><p>Expected hours: 10 per week</p><p>Work Location: In person</p>

Chief Financial Officer- Part time

Recruitment360

<p>We are looking for a <b>dynamic, Digital Marketing Manager </b>to lead our <b>ecommerce growth and online sales</b> in the UK market&mdash;with a particular focus on <b>high-impact social media marketing</b> across <b>Meta (Facebook/Instagram), Google Ads and TikTok</b>.</p><p>This is a <b>strategic and hands-on</b> role responsible for owning the entire digital marketing funnel, driving sales via our eCommerce platform, and building a strong brand presence in competitive online spaces.</p><p><b>Key Responsibilities</b></p><ul><li><b>Own ecommerce marketing and online sales performance</b> across all digital channels for the UK market.</li><li>Plan, execute, and optimize <b>paid and organic social media campaigns</b> on Google Ads, Meta <b>(Facebook &amp; Instagram) and TikTok.</b></li><li>Stay up to date with trends in e-commerce, digital sales platforms, and consumer behaviour.</li><li>Analyze data and key performance indicators (KPIs) to optimize campaigns and sales funnel performance.</li><li>Launch and promote products, seasonal promotions, and conversion-driven campaigns tailored to UK consumer behaviour.</li><li>Develop and execute digital sales strategies to meet or exceed revenue targets.</li><li>Monitor and analyze <b>campaign and sales performance metrics</b>, A/B test strategies, and implement continuous improvements.</li><li>Lead content development for UK social media, including TikTok videos, Instagram Reels, posts, and stories in collaboration with creative teams.</li><li>Stay updated on <b>UK social trends</b>, platform algorithm changes, and emerging formats to keep content fresh and effective.</li><li>Manage budgets with a focus on <b>ROI and efficient acquisition costs</b>.</li></ul><p><b>Requirements</b></p><ul><li><b>3&ndash;5 years&rsquo; experience</b> in marketing with direct responsibility for <b>eCommerce sales and digital campaign performance</b>.</li><li>Strong experience running <b>paid and organic campaigns on Google Ads, TikTok and Meta (Facebook/Instagram)</b>.</li><li>Proven ability to grow online sales through <b>social media and digital performance marketing</b>.</li><li>Deep understanding of <b>UK digital consumer behaviour</b>, eCommerce trends, and social engagement strategies.</li><li>Hands-on experience with <b>Shopify, Google Analytics, Meta Ads Manager, TikTok Ads Manager, Klaviyo, HubSpot</b>, etc.</li><li>Excellent storytelling and content instincts for social platforms, especially TikTok and Instagram.</li><li>Highly analytical with the ability to use data to drive commercial outcomes.</li><li>Strong communication skills and ability to collaborate across departments.</li></ul><p><b>Desirable Attributes</b></p><ul><li>Experience in a <b>fast-paced ecommerce or start-up environment</b>.</li><li>Ability to <b>own sales pipelines end-to-end</b> through paid media and digital strategies.</li><li>Passionate about <b>social media, content trends, digital selling</b>, and <b>brand storytelling</b>.</li><li>Creative, proactive, and highly organized with attention to detail.</li></ul><p>Pay: Rs150,000.00 - Rs200,000.00 per month</p><p>Application Question(s):</p><ul><li>Did you ever work on e-commerce plate forms</li></ul><p>Experience:</p><ul><li>e-commerce marketing: 4 years (Preferred)</li></ul><p>Work Location: In person</p>

Digital Marketing Manager (E-commerce)

Confidential

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   CRM Manager - Dubai, UAE
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  <br/>
 </p>
 <p>
  <strong>
   The Role
  </strong>
 </p>
 <p>
  We are looking for a hands-on CRM Manager to take ownership of customer lifecycle marketing across multiple fashion brands. Sitting within the Marketing team, this role blends strategic thinking with execution, ensuring high-performing CRM campaigns across all channels.
 </p>
 <p>
  You will play a key role in building and scaling the CRM function, driving acquisition, retention, and customer lifetime value. This opportunity is ideal for someone who thrives in a fast-paced eCommerce environment and enjoys both strategy and delivery.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Own and lead the end-to-end CRM strategy, aligned with wider digital and commercial objectives
  </li>
  <li>
   Execute email and SMS campaigns end-to-end, from briefing and build through to deployment and optimisation
  </li>
  <li>
   Develop and optimise lifecycle journeys, including welcome, browse/cart abandonment, post-purchase, reactivation, and loyalty
  </li>
  <li>
   Manage CRM campaign planning and calendars, ensuring alignment with trading activity and key launches
  </li>
  <li>
   Drive segmentation and personalisation strategies using customer and behavioural data
  </li>
  <li>
   Analyse performance and report on key KPIs, including revenue contribution, conversion, retention, and CLV
  </li>
  <li>
   Lead A/B testing across messaging, creative, timing, and targeting to continuously improve performance
  </li>
  <li>
   Collaborate with Creative, Brand, and eCommerce teams to deliver engaging, on-brand campaigns
  </li>
  <li>
   Manage CRM platforms (e.g. Klaviyo or similar), ensuring best practices and integration with e-commerce systems
  </li>
  <li>
   Identify opportunities to enhance CRM performance, engagement, and retention
  </li>
  <li>
   Support database growth while ensuring compliance with data privacy regulations
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   Proven CRM experience within fashion, retail, or eCommerce
  </li>
  <li>
   Strong balance of strategic ownership and hands-on campaign execution
  </li>
  <li>
   Solid understanding of lifecycle marketing and retention strategies
  </li>
  <li>
   Experience with CRM platforms such as Klaviyo or similar
  </li>
  <li>
   Data-driven mindset with the ability to turn insights into action
  </li>
  <li>
   Strong commercial awareness with a focus on revenue and P+L impact
  </li>
  <li>
   Comfortable working in a fast-paced, high-growth environment
  </li>
  <li>
   Strong communication and stakeholder management skills
  </li>
 </ul>
</div>


Customer Relationship Management Manager

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