educational program manager

Developments In Literacy

<div><div><div><div><b>Posted date</b></div> <div>31st December, 2025</div> <div><b>Last date to apply</b></div> <div>11th January, 2026</div>
</div><br>
<div><div><b>Country</b></div> <div>Pakistan</div> <div><b>Locations</b></div> <div>Khairpur</div>
</div><br>
<div><div><b>Category</b></div> <div>Education
</div></div><br>
<div><div><b>Salary</b></div> <div>45000</div>
</div><br>
<div><div><b>Type</b></div> <div>Full Time</div> <div><b>Position</b></div> <div>1</div>
</div><br>
<div><div><b>Experience</b></div> <div>3 years </div><div><b>Maximum Age</b></div> <div>45 years</div></div></div></div>
<br><p></p><div><div><div><div><div><p><b>Job Purpose:</b></p><br>
<p></p>
<p>
Under the supervision of Program/Project Manager, the School Officer is responsible for supporting and guiding the principals in overall management of 8-10 schools in his/her assigned cluster, in line with the school policy/guidelines. Through facilitation, coordination and regular monitoring, the SO ensures improved academic quality, capacity building of the principals and standardized management practices.</p></div></div><p></p><div><br>
<div>
<p><b>Key responsibilities and accountabilities:</b></p></div></div><p></p><div><div><br>
<p><b>
Facilitation:</b></p>
<ul>
<li>Works with principals in identifying &amp; prioritizing the school needs</li>
<li>Facilitates the principal in developing School Improvement Plan (SIP) and ensures its implementation as per specified timeline. Supports the principal in documenting the progress, discusses and agrees on alternate course of action(s).</li>
<li>Holds quarterly cluster-based coordination meetings with the principals for information sharing, follows up progress on quarterly objectives, discusses community issues and generates ideas for continuous improvement. Maintains minutes of the discussions &amp; decisions, updates the PMs on the same and seeks guidance where needed.</li>
<li>Guides and facilitates the principal in ensuring that school policy guidelines are implemented and adapted.</li>
<li>Builds capacity of the principals so that they are able to identify and report the training needs of teaching staff. Reports the training needs to the Program/Project Manager</li>
<li>Coordinates between the school, Program and Training Department for execution of training</li></ul><br>
<p></p>
<p><b>
Monitoring &amp; Record keeping:</b></p><br>
<p></p>
<ul>
<li>Conducts joint classroom observations with the principals to monitor quality of teaching and learning in schools and ensure good team work among the principal and teachers of every school.</li>
<li>Ensures availability and optimal utilization of all resources including curriculum guides, teaching and learning material (ECE, Science &amp; Math kits), manuals, library resources, IT resources</li>
<li>Follows up progress against quarterly objectives in schools and reports accordingly on a monthly basis.</li>
<li>Ensures that co-curricular guidelines are followed and activities carried out accordingly in each school.</li>
<li>Ensures that principals maintain record and update data in schools and EMIS; the same is reported to the PM on standard formats &amp; specified schedule</li>
</ul>
<p><b>Coordination</b>:</p>
<ul>
<li>Works closely with communities, SMCs and PTAs &amp; builds their capacity to support principals/schools according to their roles and responsibilities</li>
<li>Holds quarterly meetings with PTAs/SMCs; principal records minutes of the meetings</li>
<li>Interacts with PTAs &amp; parents to ensure participation in their child&rsquo;s academic progress and other school affairs as per school policy guidelines.</li>
<li>Disseminates information and documents to schools in a timely manner</li>
<li>Coordinates with the PM for raising PRs ensuring timely delivery of books, teaching and learning material and all other assets including furniture items at schools.</li>
<li>Coordinates with M&amp;E through the PM in teacher and student assessment and data collation process.</li>
<li>Weekly reporting to Project Manager on schools&rsquo; status and progress in light of their work plan.</li>
<li>Maintains photo library and shares with DIL team as needed.</li></ul></div></div><p></p><div><br>
<div>
<p><b>Education, qualification, skills and experience:</b></p></div><div><br>
<p><b>
Education: </b><b><i>(Formal degree)</i></b></p>
<p>
BA/BSc in any discipline from a recognized college/university</p>
<p><b>
Qualification: </b><b><i>(Certification, diploma etc)</i></b></p>
<ul>
<li>B.Ed (Desirable)</li></ul><br>
<p></p>
<p><b>
(Relevant) Experience:</b></p>
<ul>
<li>Two years teaching and field experience at school level field Experience</li></ul><br>
<p></p>
<p><b>
Skills: </b><b><i>(Essential and Desirable)</i></b></p>
<ul>
<li>Good oral and written communication skills in English &amp; Urdu (E)</li>
</ul><ul><li>Good interpersonal skills and an ability to deal with principals, teachers and communities (E)</li>
<li>Ability to organize and prioritize tasks (D)</li>
<li>Team player (D)</li>
<li>Good analytical skills (E)</li></ul></div></div><p></p><div><br>
<div>
<p><b>Technical knowledge/ know how</b></p></div><br>
<div>
<ul><li>Good command on MS office; in particular Excel</li></ul></div></div><p></p><div><br>
<div>
 </div></div><br>
</div></div><p></p><p><b>DIL Core Values and Commitments;</b></p>
<ul>
<li><b>Transformation</b>: We transform lives and empower communities by pursuing innovative ideas and approaches that improve students' learning outcomes and soft skills</li>
<li><b>Excellence</b>: We are committed to achieving the highest level of impact through excellence in service delivery and educational products</li>
<li><b>Collaboration</b>: We take a democratic and participatory approach in all aspects of our work</li>
<li><b>Equity</b>: We exercise fairness, compassion and respect when dealing with each other and those around us</li>
<li><b>Integrity</b>: We strive to set high moral and ethical standards for ourselves and to gain the trust of others</li>
<li><b>Transparency</b>: We exercise strong internal controls and transparency and are fully accountable to our donors and the people we serve</li>
<li><b>Flexibility</b>: We drive and embrace change and are willing to try out different, pioneering approaches</li>
</ul>
<p> DIL is committed to ensuring that DIL staff is suitable to work with children and have the knowledge s/he needs to uphold and abide by the DIL&rsquo;s Child Protection Policy.</p></div><p></p>

School Officer

Qiddiya | القدية

<div>
 Qiddiya Investment Company is pioneering a world-class entertainment and cultural ecosystem, and we are looking for a visionary Senior Manager - Higher Education &amp; Academies to lead our initiatives in this domain. In this role, you will be responsible for developing strategic partnerships with educational institutions and overseeing the establishment of academies that will provide high-quality education and training to support the project's objectives.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Strategy Development &amp; Execution:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Drive the design and implementation of Qiddiya's Higher Education &amp; Academies roadmap aligning with national strategies and sectoral priorities
  </li>
  <li>
   Lead end-to-end planning across foundational and specialized, academies, including curriculum design frameworks, delivery models
  </li>
  <li>
   Identify future skills and capabilities required across Qiddiya's core sectors and translate them into competency-based learning solutions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ecosystem Building &amp; Partnerships:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build strategic alliances with global and local universities, technical institutes, consulting firms, and certifying bodies
  </li>
  <li>
   Manage stakeholders including regulators (e.g., TVTC, NCAAA, MoE) to ensure compliance and alignment
  </li>
  <li>
   Identify and onboard potential operators and content providers for academy delivery
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Program Design &amp; Operations:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee the design of training programs learning journeys, and development tracks for various target groups
  </li>
  <li>
   Guide the operational model for each academy (e.g., governance, funding, facilities, faculty)
  </li>
  <li>
   Work with internal sectors and asset owners to ensure alignment of academic outputs with workforce demand
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Monitoring, Evaluation &amp; Improvement:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Define KPIs and impact measurement tools to evaluate academy effectiveness, learner outcomes, and sector readiness
  </li>
  <li>
   Implement feedback loops with industry stakeholders and learners to evolve learning content and delivery methods
  </li>
  <li>
   Support the integration of emerging technologies in education (e.g., gamified learning, VR simulations, AI)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Education, Human Capital Development, Public Policy, Business Administration, or related fields
  </li>
  <li>
   Minimum of 9-11 years of experience of progressive experience in education strategy, training program development, or managing academic institutions
  </li>
  <li>
   Proven experience in developing partnerships with educational institutions and managing academic programs
  </li>
  <li>
   Exposure to large-scale projects in entertainment, sports, culture, or hospitality is an advantage
  </li>
  <li>
   Strong understanding of educational policies, accreditation processes, and regulatory requirements
  </li>
  <li>
   Exceptional leadership and organizational skills with a focus on strategic planning and implementation
  </li>
  <li>
   Excellent communication and interpersonal skills, with the ability to engage with diverse stakeholders
  </li>
 </ul>
</div>


Senior Manager - Higher Education & Academies (COR 539)

Nexplore

<p><b>About Nexplore:</b> (www.nexploreusa.com)</p><p>Nexplore is a national enrichment service provider with a mission to foster the joy of learning through 80+ STEAM, Life Skills, and Fitness solutions offered as after school, in-school, and summer programs. Currently, Nexplore proudly offers programs at over 1100 sites across 14 US states, equitably serving thousands of students as evidenced by our 5-star Google review.</p><p><b>Nexplore Instructor Role</b>:</p><p>The Nexplore Instructor is responsible for consistently delivering high-quality, in-person STEM, Art, Life Skills and/or Fitness' instruction to foster the joy of learning. Supplied with training, lesson plans, curriculum, and materials, the Nexplore Instructor is responsible for preparing for instruction and teaching students in grades PreK-12 (varies based on assignment). They will report to a Program Success Manager.</p><p><b>Responsibilities include, but are not limited to</b>:</p><p>-<i>Consistency</i> - Follow a provided schedule, arrive on time and prepared to teach (must review lesson plans and materials prior to instruction), and maintain compliance with site expectations.</p><p>-<i>Competence</i> - Deliver meaningful, standard-aligned instruction that cultivates critical thinking, problem solving, and joy in the learning process. Manage all supplied instructional materials.</p><p>-<i>Communication</i> - Engage in professional, responsive, effective communication with Nexplore Program Success Manager and site personnel.</p><p>-<i>Creativity</i> - Deliver inspiring instruction from Nexplore&rsquo;s collection of 80+ programs, administering accommodations and extensions, as relevant.</p><p>-<i>Community</i> - Participate in family engagement efforts (welcome letters, showcases, etc.) and empower each and every child to meaningfully access and engage in Nexplore programs.</p><p><b>Qualifications:</b></p><p>-Part-time position</p><p>-AA Degree (or higher)</p><p>-2+ years teaching/instructing (preferred)</p><p>-Experience working with children</p><p>-Educational (development or training) experience</p><p>-Teaching degree or certificate is a PLUS!</p><p>-Must commit to the full proposed schedule</p><p>-Great communication and presentation skills</p><p><b>Requirements:</b></p><p>-Reliable transportation</p><p>-Willing to complete mandatory training</p><p>-Willing to complete a background check and fingerprints (reimbursement available after 8 weeks of classes are completed)</p><p><b>Schedule Details: </b></p><p>Address: 500 W Santa Ana Blvd, Santa Ana, CA 92701</p><p>Class / Program: Soccer</p><p>Days: Monday &amp; Wednesday</p><p>Dates: January- May</p><p>Time: 4:00PM-5:15PM</p><p><b>Compensation: $75 </b>per class</p><p>Compensation is per class or assignment (mini camp, field trip, etc.)</p><p><b>Why Join Nexplore:</b>In addition to joining a rapidly growing national educational enrichment service organization, you will be supporting youth to foster a joy of learning and strengthen their 21st century life skills. You will join a team of passionate educators and professionals to strengthen our program offerings and organizational impact. This is an excellent opportunity for a mission-aligned teacher looking to grow professionally and equitably impact education services locally.</p><p>---</p><p><i>Nexplore provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</i></p><p>Job Types: Part-time, Contract</p><p>Pay: $75.00 per hour</p><p>Benefits:</p><ul><li>Referral program</li></ul><p>Work Location: In person</p>

Soccer After School Teacher

University of Alabama, Birmingham

<div></div><div><div><div><div><div><b>Description</b><div></div><p>
The University of Alabama at Birmingham (UAB), O'Neal Comprehensive Cancer Center is seeking a Program Manager II. The Program Manager II position will oversee the administrative management of the O'Neal Comprehensive Cancer Center's ENRICH program and support its Principal Investigators. Responsibilities include the management of general operations, serve as the primary communication liaison between the PI's, the O'Neal Cancer Center, and other campus departments as necessary, recruit trainees, general financial accounting and human resources tasks, short- and long-term planning, grant and report writing and guidance, and provide input and achieve objectives in the development of program plans and objectives and evaluation/assessment. The position requires the use of independent judgment to determine the best approach to accomplish objectives established in the program plan. This position also reports to and works with the O'Neal Comprehensive Cancer Center Cancer Research Training and Education Coordination (CRTEC) program to design and implement initiatives consistent with CRTEC's mission.</p><p>
The O'Neal Comprehensive Cancer Center is one of 51 NCI-designated comprehensive cancer centers in the United States and is the only one in Alabama and in the Deep South region. A comprehensive designation also means UAB Medicine patients have access to leading-edge treatments or clinical trials that they may not otherwise have at local community hospitals or smaller cancer centers. For many, an NCI designation can hold the key to survival. On campus and around Birmingham, the O'Neal Cancer Center is a significant part of our economic powerhouse. The O'Neal Cancer Center powers more than 400 scientists and physician-scientists, cares for 20,000 patients annually, and is home to more than 160 employees, plus all the physicians and clinical staff engaged in cancer patient care. The link to our website is: https://www.uab.edu/onealcancercenter/</p><p><b>
Please attach a current resume with this application.</b></p><p><b>
General Responsibilities</b></p><ul><li><p>
Responsible for administratively managing a large or complex University program or multiple programs.</p></li><li><p>
Provides input in the development of program plan and objectives with responsibility for achieving objectives within defined parameters.</p></li><li><p>
Typically supervises small staffs and are responsible for long range planning.</p></li><li><p>
Responsibilities include budgeting, networking/public relations, technical training and assistance, grant and report writing. May handle regulatory responsibilities, contract submissions and identify research funding. May handle event planning and oversight of construction projects.</p></li></ul><p><b>
Key Duties &amp; Responsibilities</b></p><ul><li><p>
Responsible for overseeing all operations related to the UAB ENRICH Program, including but not limited to website establishment and updating, recruitment and onboarding of trainees, planning and implementation of the program, evaluations and assessments, the day-to-day coordination of the program, ensuring IRB compliance, tracking of students, coordinating meetings, and planning and overseeing the ENRICH Symposium.</p></li><li><p>
Coordinates and executes meetings with the Internal Advisory Board (IAB) and the External Advisory Board (EAB).</p></li><li><p>
Responsible for administratively managing the NIH-funded UAB ENRICH Program under the general direction of Program Director (s) or under the auspices of a Program Advising Committee and according to an established program plan.</p></li><li><p>
Serves as the primary communication link between the PIs, O'Neal Cancer Center, the Department of Pathology, and other campus departments and the associated community.</p></li><li><p>
Promotes the ENRICH Program through printed materials and conference outlets, including calendars, brochures, announcements, newsletters, and advertising.</p></li><li><p>
Works with UAB marketing and communications staff to coordinate advertising, printed news coverage of the UAB ENRICH-associated events and services, and feature articles about the Program.</p></li><li><p>
Recruiting: Coordinate and participate in local, regional, and national recruiting activities to promote and represent the ENRICH Program and other schools/departments of UAB and review applications throughout the process.</p></li><li><p>
Oversees with administration of the financial and HR aspects of the ENRICH. Oversees the management of the operating budget involving both external and institutional funding sources (e.g., restricted, designated, unrestricted expense or revenue funds).</p></li><li><p>
In partnership with HR personnel, compensation of trainees and collaborator(s), and advisory board members. Maintains the trainee database and tracking of trainees.</p></li><li><p>
Establishes, manages, and maintains communication, including but not limited to newsletters, establishment and maintenance of websites, social media, Slack, Teams, etc.</p></li><li><p>
Works alongside the ENRICH Evaluation Team, responsible for communicating with ENRICH alumni, processing ENRICH participant incentives, and maintaining payment records</p></li><li><p>
Performs other duties as assigned.</p></li></ul><p></p><p><b><br>
Annual Salary Range</b><b>:</b> $51,270 - $83,300</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><div>
Bachelor's degree in a related field and five (5) years of related experience required. <b>Work experience may NOT substitute for education requirement.</b></div><div></div><div><b><br>
Preferences</b></div><div></div><ul><li><p><br>
The use of independent judgment to determine the best approach to accomplish objectives established in the program plan.</p></li><li><p>
Microsoft PowerPoint and Excel.</p></li><li><p>
Forward candidates that only meet the preferred criteria.</p></li><li><p>
Experience related to this position: Grant management and/or educational/training, experience in an academic medical center or institution of higher education.</p></li></ul><p><br>
UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.</p><div><br>
</div></div><div><b>
Primary Location</b><b>:</b> University</div><div><b>
Job Category</b><b>:</b> Clerical &amp; Administrative</div><div><b>
Organization</b><b>:</b> 310008400 Comprehensive Cancer Center</div><div><b>
Employee Status</b><b>:</b> Regular</div><div><b>
Shift</b><b>:</b> Day/1st Shift</div><div><b>
Work Arrangement (final schedule to be determined by the department/hiring manager)</b><b>:</b> Remote/Hybrid Eligible</div></div></div></div></div><div></div>

PROGRAM MANAGER II

West County Community Services

<p>Title: Program Assistant Manager</p><p>Program: Peer Program</p><p>Location: Wellness and Advocacy Center</p><p>Reports To: Program Manager</p><p>FLSA Status: Full Time/Non-Exempt</p><p>Wage: $25.00 per hour</p><p>The Assistant Program Manager participates in the planning, implementation, and delivery of programs and services that are responsive to the needs and objectives of Mental Health Consumers in a Consumer driven, that is run and operated at a Peer center. Current or former experience as a consumer of mental health services is required.</p><p>Essential Functions:</p><ul><li>Assist in coordination, supervision and support of staff in daily operations</li><li>Maintain a calm, compassionate and consistent leadership presence for the staff and members</li><li>Consult with the Program Manager and Director of Counseling and Behavioral Health to develop, plan and implement the consumer-run drop in center and associated activities</li><li>Assist and participate in recruitment, selection, and training of staff and volunteers</li><li>Assist in managing the Peer Program in accordance with a balanced budget</li><li>Maintain member confidentiality</li><li>Cultivate, develop and maintain collaborative working relationships with partners, community-based organizations, educational institutions, businesses, and employment and training organizations</li><li>Assist the cultivation and maintenance of a collaborative and cohesive working team</li><li>Communicate, support and promote the program in the community and network with other similar consumer driven programs</li><li>Ensure all records are maintained according to organizational standards including but not limited to ongoing data collection to assist in the completion of quarterly reports to funders</li><li>Adhere to all WCCS agency &amp; Peer Program policies and procedures in accordance with protocols appropriate for a consumer-driven peer support program</li><li>Collaborate and participate in ongoing staff meetings</li><li>Assist in the development and implementation of short- and long-term program goals</li><li>Perform other job duties as assigned by Program Manager and/or Peer Division Director</li></ul><p>Knowledge Skills and Abilities:</p><ul><li>Ability to prioritize and problem solve</li><li>Knowledge of the consumer self-help movement (strongly preferred)</li><li>Completion of the Peer Education &amp; Training Course strongly preferred, or will successfully complete the training within the first 6 months of employment</li><li>Demonstrated leadership skills</li><li>Experience with Microsoft Office applications, electronic mail &amp; calendaring (Google applications experience preferred).</li><li>Adept at effectively involving peers in self-help activities</li><li>Excellent interpersonal skills with the ability to interact with diverse populations.</li><li>Bilingual (English/Spanish) a plus but not required</li></ul><p>Minimum Requirements:</p><ul><li>Current or former experience as a consumer of mental health services</li><li>Minimum one year of Supervisory experience</li><li>Bachelor's degree in a Human Services field or equivalent education and experience</li><li>Solid knowledge of Microsoft Office applications</li><li>Satisfactorily pass background check, DOJ fingerprint clearance</li><li>Peer Support Specialist Training Certification preferred</li></ul><p>Physical Requirements:</p><ul><li>Regularly moves about the Center to oversee activities, collect office supplies and documents, meet with members in designated areas; sitting, kneeling, bending</li><li>Exchange information and provide peer conversation for members in person and via virtual group meetings (Zoom)</li><li>Frequently reviews hard copy documents, emails</li><li>Must be able to remain in a stationary position up to 50% of the time</li><li>Consistently uses a computer to research, document, communicate</li><li>Occasionally lifts up to 20 lbs., carrying office supplies</li></ul><p>The above is intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</p><p>West County Community Services is an equal opportunity employer. Our agency values Diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected. We encourage applicants from diverse backgrounds to apply for any open position in which they feel qualified.</p><p>Pay: $25.00 per hour</p><p>Expected hours: 40 per week</p><p>Benefits:</p><ul><li>403(b)</li><li>403(b) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Peer Program Assistant Manager FT

Axios International

<div><p><b>Position:</b> <b>Customer Care Coordinator</b></p><br>
<p></p>
<p><b>
Position Purpose</b></p><br>
<p></p>
<p>
The <b>Customer Care Coordinator</b> plays a vital role in supporting and managing <b>Patient Support Programs</b>, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey.</p><br>
<p></p>
<p>
The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant.</p><br>
<p></p>
<p>
At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve.</p><p></p><p><b><br>
Duties and Responsibilities</b></p><br>
<p></p>
<ul>
<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>
<li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li>
<li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li>
<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>
<li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li>
<li>Ensure patients receive their medications efficiently and without delay.</li>
<li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li>
<li>Maintain and update electronic records related to patient data and quality assurance.</li>
<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li>
<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>
<li>Perform administrative duties related to program operations and general office support.</li>
<li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li>
<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>
<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>
<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>
<li>Support governance and operational monitoring activities across all Axios programs.</li>
<li>Perform additional duties as assigned by your line manager</li></ul><br>
<p></p>
<p>
 <b>Relationships</b></p><br>
<p></p>
<ul>
<li>Work closely with the Line Manager and the assigned program team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li></ul><br>
<p></p>
<p><b>
Competencies</b></p><br>
<p></p>
<ul>
<li>Application of job knowledge.</li>
<li>Concern for order and quality.</li>
<li>Adaptability and flexibility.</li></ul><br>
<p></p>
<p><b>
Educational Background and Experience</b></p><br>
<p></p>
<ul>
<li>A Degree or Diploma in any medical background or social work is ideal</li>
<li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li>
<li>Experience in data monitoring and management is an advantage, though not required.</li>
<li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li>
<li>Experience in customer service management</li></ul><br>
<p></p>
<p><b>
Job Circumstances</b></p><br>
<p></p><ul>
<li><br>
The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li>
<li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Customer Care Coordinator (Egypt)

<div><p><b>Position:</b> <b>Customer Care Coordinator</b></p><p></p><p><b><br>
Position Purpose</b></p><br>
<p></p>
<p>
The <b>Customer Care Coordinator</b> plays a vital role in supporting and managing <b>Patient Support Programs</b>, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey.</p><br>
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The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant.</p><br>
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At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve.</p><p></p><p><b><br>
Duties and Responsibilities</b></p><br>
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<ul>
<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>
<li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li>
<li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li>
<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>
<li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li>
<li>Ensure patients receive their medications efficiently and without delay.</li>
<li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li>
<li>Maintain and update electronic records related to patient data and quality assurance.</li>
<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li>
<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>
<li>Perform administrative duties related to program operations and general office support.</li>
<li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li>
<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>
<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>
<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>
<li>Support governance and operational monitoring activities across all Axios programs.</li>
<li>Perform additional duties as assigned by your line manager</li></ul><br>
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 <b>Relationships</b></p><br>
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<ul>
<li>Work closely with the Line Manager and the assigned program team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li></ul><br>
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Competencies</b></p><br>
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<li>Application of job knowledge.</li>
<li>Concern for order and quality.</li>
<li>Adaptability and flexibility.</li></ul><br>
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Educational Background and Experience</b></p><br>
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<ul>
<li>A Degree or Diploma in any medical background or social work is ideal</li>
<li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li>
<li>Experience in data monitoring and management is an advantage, though not required.</li>
<li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li>
<li>Experience in customer service management</li></ul><br>
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Job Circumstances</b></p><br>
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The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li>
<li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Customer Care Coordinator (KSA)

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