ehr support specialist

Brightwater Health

<div><div><div>EHR Support Specialist

Union Category: Non-Union

Hours: Full Time

Location: 1401 E 1st Street, Duluth, MN 55805

Wage: $55,000.00 - $70,000.00 (Dependent Upon Experience)

Benefit Eligibility: Yes

Summary:

Utilize Electronic Health Record (HER) system to write reports to pull data for the purpose of submitting grant applications, state and federal reporting, and analyzing trends in care. Assist in planning, installation, and implementation of EHR development and upgrade projects. Support and assist with problem resolution as it relates to the EHR product and end users.

Duties:
<ul><li>Data capture and report through the writing and development of ad-hoc reports from the EHR using the prescribed reporting software.</li></ul>
<ul><li>Knowledgeable in data and reporting manipulation through Excel, as well as the ability to use other components of the Microsoft Suite.
</li></ul><ul><li>Assisting with the training of all employees on data capture to satisfy grant requirements of the CCBHC care delivery model.
</li></ul><ul><li>Shares in System Administration for the EHR System.
</li></ul><ul><li>Participates in EHR design and build sessions, tests the application, and documents the findings.
</li></ul><ul><li>Maintains the EHR issues database/helpdesk.
</li></ul><ul><li>Assist in conducting user workflow analysis to determine possible improvements in the use of existing software systems or the possible additions/changes to the systems.
</li></ul><ul><li>Develops and delivers training documentation and instruction for end users.
</li></ul><ul><li>Assist in the development of forms and applications needed for the EHR. Maintain up-to-date knowledge of mission-critical system's functionality and utilization improvement. Performs special projects.
</li></ul>Minimum Qualifications:
<ul><li>Must possess an HIM, MIS, or Business-Related Degree or other related advanced training with in-depth knowledge of report writing.</li></ul>

Desired Qualifications:
<ul><li>One (1) year experience working in a customer service healthcare setting and/or working within an EHR system.
</li></ul><ul><li>Demonstrated knowledge of Microsoft Suite, software and hardware support with troubleshooting skills and diagnostic abilities.
</li></ul><ul><li>A strong customer focus and constant drive to improve the support experience and training for our employees.
</li></ul><ul><li>Initiative and a willingness to learn new skills with the ability to manage multiple projects and tasks simultaneously.
</li></ul><ul><li>Good verbal and written communications skills.
</li></ul><ul><li>Must be able to work in a team environment.</li></ul>

Brightwater Health Advantage:
<ul><li>Flexible Scheduling
</li></ul><ul><li>Personal Training</li></ul>
<ul><li>Ability to work collaboratively with a team and community partners.</li></ul>
<ul><li>Unparalleled opportunity for growth and advancement in largest, most comprehensive behavioral health clinic north of the Twin Cities</li></ul>
<ul><li>Emphasis on life/work balance. Start working smarter, not longer. Have the opportunity to work 36 hours every week while still getting paid for 40 hours worked. 
</li></ul><ul><li>Full Benefit Package including; Vacation Time, Sick Time, Personal Time, 11 paid Holidays per calendar year, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, AD&amp;D Insurance, Long Term Disability, Employee Assistance Program, and an Employer Matched 401K.</li></ul>

Obtaining Applications: Apply online at https://brightwaterhealth.org/

Equal Opportunity / Affirmative Action Employer

Minorities Encouraged to Apply</div></div></div>

EHR Support Specialist

Adventist Health

<div>Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.
 
 
Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.
Job Summary:
Assists end-users at Adventist Health clinics, hospitals and other care settings with successful adoption and use of electronic health record (EHR) and related technologies. Works closely during the onboarding processes to ensure proficient EHR skills and works with users subsequently to fine-tune and improve those skills over time. Participates in specific training and competence building activities along with other informaticists, driven by user-data, and clinical performance of the system over time. Rounds with users on a regular basis with one or many AH markets and acts as a resource to be based at AH markets.
Job Requirements:
<div>Education and Work Experience:
<ul><li>Associate's/Technical Degree in one of the following fields of study: patient care technician, medical assistant, licensed vocational nurse, laboratory technician, radiologic technology, pharmacy technician, certified nursing assistant, health information management, nursing, respiratory therapy, rehabilitation services or equivalent combination of education/related experience: Required
</li><li>Bachelor's Degree: Preferred
</li></ul></div><div>Essential Functions:
<ul><li>Supports end-users (clinical, ancillary, support staff) in clinics or hospitals through EHR training including onboarding, first 30-days, and then on a routine basis, especially when EHR updates are rolled out. Requires close collaboration with med staff, clinic managers, nursing education, EHR education teams in IT, and vendors.
</li><li>Works closely with EHR super users, clinic managers, nurse supervisers, and others in workforce management to identify re-training and skills improvement opportunities. Leverages data from EHR and input during routine in-person (or virtual) rounding with users.
</li><li>Participates in change management activities including submission of incidents and change requests, including vetting and validation of user requests, reviewing with AH IT and Informatics teams, researching potential solutions, and communicating with users and other stakeholders.
</li><li>Learn and masters clinical workflows and market operations (clinical and financial), learns hardware and application support fundamentals, and participates in market activities during regulatory surveys, operational projects, downtimes etc. to ensure care continuity and improvements.
</li><li>Participates in projects as needed at market or system level for new service lines, new care locations, performance improvement programs, or clinically driven initiatives by connecting with end-users through all stages of the project to ensure their active engagement, training, and pre and post support.
</li><li>Performs other job-related duties as assigned.
</li></ul></div><div>Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
 
 
Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.</div></div>

Associate Informaticist

Uptown Community Health Center

<div>Health Informatics
Location: Denver Colorado
Pay rate: $55.45 -$80.71
Shift: Monday through Friday
Hours: Days
At Uptown Community Health Center we improve the health of our community and provide care that respects the dignity of each person, especially those that are underserved. We teach tomorrow's physicians and healthcare professionals to provide excellent medical care with compassion and kindness.
Summary:
Health Informatics (HI) is responsible for workflow analysis and end-user support of the electronic medical records and clinical application(s). They collaborate with the CEO, CMO, Compliance, directors, administrators, and project coordinators to advise and optimize processes and workflows for the entire health center. They will collaborate with the local and system Operational, ITDS, LearningDevelopment, and Quality teams. The Informatics team also assists in the training of all providers and associates.
Functions:
Provides clinical patient documentation assistance to providers and the care team for the health center.
Assists with the Electronic Medical Record (EMR)/ Clinical Applications maintenance and optimization in a joint venture with site end-users, directors, managers, project managers, and ITDS analysts and architects.
Builds collaborative relationships with clinical and ancillary areas to facilitate an integrated electronic medical record.
Documents application and operational policies and procedures.
Evaluates workflow and Epic system integration and provide recommendations.
Provides communication of any changes in production, overall system upgrades, or enhancements to ensure an effective flow of information throughout the organization.
Rounds within the health center to inquire about any issues, seek input for change, and observe workflows.
Assesses and identifies risks and issues throughout all aspects of the EMR application.
Develops and coordinates the execution of user test plans.
Researches and provides analysis for other Clinical Applications, as needed.
Supports and promotes Epic as well as other Clinical Applications, as needed.
Maintains patient confidentiality and protects medical office operations by keeping information confidential; cautioning others regarding potential breaches.
Other duties as assigned
Qualifications and Experience
Required :
Bachelors Degree
Three (3) years of experience in healthcare
Two (2) years of Informatics or EHR support
Preferred:
Bachelor's Degree in Healthcare, Informatics, Business, Computer-related major, or Clinical field preferred
Five (5) years of experience in healthcare
Experience with Epic application and health record</div>

Health Informatics - Uptown Community Health Center

HCA Florida Sarasota Doctors Hospital

<div>Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Consulting Provider Solutions Specialist today with HCA Florida Sarasota Doctors Hospital.
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5>
The Consulting Provider Solutions Specialist serves as a Division resource and subject matter expert for implementation and support of the ambulatory electronic health record (EHR). Using a balanced combination of advanced customer service, project management, sales, leadership, training, and technology skills, the Consulting Provider Solutions Specialist role works with an integrated support team to provide workflow analysis, testing, training, implementation, support, and optimization to clinical users of ambulatory EHR technology. The role requires working closely with providers and practice personnel, but also involves working with an ecosystem of healthcare professionals. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA ambulatory EHR technologies. Duties also include ensuring providers and practice personnel have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Consulting Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with ambulatory EHR technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.
1. Implementation/Change Management:
a) Leads and independently conducts ambulatory EHR implementations for providers and practices (new start-ups and acquisitions).
b) Provides Training and Second level support for dictation and voice recognition technologies.
c) Plans, organizes, and independently conducts ambulatory EHR optimization efforts and actively supports and promotes system standardization, utilization, and best practices.
d) Contributes as a subject-matter expert for installation and support of ambulatory EHR solutions per HCA and Division IT&amp;S standards and guidelines.
e) Promotes process changes that improve the implementation, maintenance, and support of ambulatory EHR technologies.
f) Supports and assists with testing of ambulatory EHR functionality; assists in interpretation of test plans, troubleshooting, and clinical integration points.
g) Works with integrated support teams to address software functionality, content, and defect resolution updates.
h) Participates with peers in enterprise communities to develop and deploy best practices for physician support in the ambulatory care setting.
2. Support Requests:
a) Rounds in physician practices to ensure ambulatory EHR support needs and issues are proactivelyidentified and addressed.
b) Provides direct support of ambulatory EHR solutions to physician practices.
c) Documents interactions with physician practices to confirm needs are met, reporting issues to other teams as needed.
d) Coordinates provider and practice service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases and has the ability to track and analyze metrics.
e) Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex ambulatory EHR issues and requests.
f) Escalates and works with enterprise subject matter experts and integrated support team resources to identify trends and manage resolution of ambulatory EHR application issues and requests.
g) Analyzes and provides hands-on support for moderate to complex inquiries. Identifies and facilitates discussions with appropriate technical group or vendor to resolve the problem and coordinates as needed.
h) Monitors and communicates trends and issues that may affect administration/provider relationships, regulatory compliance, and quality initiatives.
i) Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable.
j) Serves as a subject-matter expert for ambulatory EHR solutions and support to the Service Desk Community.
3. Access:
a) Possesses a mature understanding of system access and information protection standards and processes to offer guidance and instruction to practice personnel regarding EHR technology, related systems, and reporting access.
b) Collects and routes non-standard access requests to governing teams for consideration; Provides timely feedback and outcome to physician practices.
c) Promotes system security, information protection, and patient confidentiality and helps ensure compliance.
d) Enhances provider utilization of HCA technologies, by offering at the elbow support, one-on-one training, and support.
4. Partnerships:
a) In collaboration with integrated support teams, works with physician practices to promote and advocate tools, resources and workflows to support clinical quality initiatives, certification and regulatory requirements, and patient experience strategies.
b) Works with Ambulatory Clinical Informatics team to create, introduce, and modify clinical content for the ambulatory EHR system.
c) Contributes to Corporate, Division, and Market strategic planning with regard to physician product linesand ambulatory EHR technologies.
d) Participates in data collection and reporting efforts, ensuring the accuracy of physician and practice data in HCA systems
1. Responsible for leading, planning, coordinating, developing, tracking and delivery of training for providers and practice personnel on ambulatory EHR technologies and supporting systems.
2. Collaborates with Central EHR Implementation and Ambulatory Clinical Informatics teams to design, develop, and implement education and training materials for the ambulatory EHR system in support of providers&rsquo; and practice staff initial and ongoing training.
3. Develops, maintains and customizes ambulatory EHR system training materials to reflect market or practice or specialty-specific needs.
4. Prepares and delivers presentations, demonstrations, train-the-trainer, and special training courses with frequency.
5. Trains in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base.
6. Coordinate and executes group testing procedure training plans, conduct pilot trainings, and provide feedback to project lead to better serve our HCA business partners.
1. Partners with practice, market, division and Corporate colleagues to enable a successful physician experience and foster improved customer service interactions.
2. Effectively communicates with customers, maintaining positive body language with confidence and patience.
3. Follows up, post issue resolution, to complete customer service cycle.
4. Seeks feedback though customer interaction to identify areas of improvement. 

<h6 class="jobSectionHeader">What qualifications you will need:</h6>
No Travel Required
5 years experience Required Years of Experience
Preferred: Proficiency in clinical applications, ambulatory EHR preferred
Education: College graduate or advanced course studies or related experience with 5 years previous experience in healthcare related field preferred.
Certification/Licensure: N/A
<h5 class="jobSectionHeader">Benefits</h5>
HCA Florida Sarasota Doctors Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
 
&quot;The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Consulting Provider Solutions Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Consulting Provider Solutions Specialist

FRIENDS OUTSIDE

<div>The CalAIM Data &amp; EHR Specialist is responsible for supporting the implementation, maintenance, integrity, reporting, and day-to-day functionality of electronic health record (EHR) systems and data processes related to MediCal billing. This position serves as a liaison between program staff, leadership, billing personnel, Managed Care Plans (MCPs), and Activate Care technology support teams to ensure accurate documentation, workflow efficiency, compliance, and data reporting in alignment with DHCS, CalAIM, HIPAA, and organizational requirements.

The Data &amp; EHR Specialist provides training and technical support to staff utilizing EHR systems, supports workflow development and quality improvement initiatives, assists with reporting and monitoring activities, and helps ensure data accuracy for care coordination, billing, authorizations, and program compliance. This position reports to the Assistant Director of CalAIM Services. 
Qualifications
<ul>
<li>Associate&rsquo;s degree in Health Information Management, Healthcare Administration, Information Technology, Business Administration, Public Health, or related field preferred</li>
<li>Minimum of two years of experience working with electronic health records, healthcare data systems, or program reporting</li>
<li>Experience supporting EHR workflows, training users, and troubleshooting technical issues preferred</li>
<li>Knowledge of CalAIM, Enhanced Care Management (ECM), Community Supports (CS), Medi-Cal, or healthcare documentation standards preferred</li>
<li>Experience working in community-based healthcare, behavioral health, homelessness services, or reentry programming</li>
<li>Familiarity with encounter data reporting, MCP requirements, and DHCS documentation standards</li>
<li>Experience with care coordination platforms, reporting tools, or data dashboards</li>
<li>Strong understanding of HIPAA, confidentiality, and data integrity standards</li>
<li>Strong understanding of confidentiality protocols related to behavioral health service records, 42 CFR Part 2 and the like</li>
<li>Excellent organizational, analytical, and communication skills</li>
<li>Ability to manage multiple priorities and work independently in a fast-paced environment</li></ul> 


Key Responsibilities

EHR &amp; Systems Support
<ul>
<li>Provide day-to-day support to staff regarding EHR, documentation, functionality and workflow processes</li>
<li>Assist with implementation, maintenance, testing, and optimization of EHR systems and related software platforms</li>
<li>Troubleshoot system issues and coordinate with software vendors or IT support teams as necessary</li>
<li>Maintain working knowledge of all applications, workflows, and documentation systems utilized within CalAIM programming</li>
<li>Support staff in proper use of electronic systems including care plans, authorizations, progress notes, assessments, encounter tracking, and reporting tools</li>
<li>Participate in software upgrades, implementation of new workflows, and system testing activities</li>
</ul>
Training &amp; Workflow Support
<ul>
<li>Conduct training for direct service staff, supervisors, and administrative staff on EHR documentation standards, workflows, and system functionality</li>
<li>Provide onboarding support and refresher training related to ECM and Community Supports documentation requirements</li>
<li>Ensure staff understand documentation expectations related to outreach, engagement, care coordination, assessments, housing support, addiction and mental health treatment, and billing compliance</li>
<li>Monitor workflow efficiency and recommend process improvements to enhance service delivery and compliance</li>
<li>Assist staff in resolving documentation deficiencies that impact reporting, billing, or compliance</li>
</ul>
Data Integrity &amp; Compliance
<ul>
<li>Maintain system data integrity by ensuring accurate, timely, and complete documentation in EHR systems</li>
<li>Monitor documentation compliance with DHCS, MCP, HIPAA, accrediting bodies, and organizational standards</li>
<li>Ensure proper storage and tracking of consent forms, releases of information, authorizations, and service documentation</li>
<li>Support compliance with encounter data submission requirements and reporting standards for ECM and Community Supports services</li>
<li>Maintain confidentiality of protected health information in accordance with HIPAA and organizational policies</li>
</ul>
Reporting &amp; Monitoring
<ul>
<li>Generate and maintain reports related to program performance, staffing capacity, member engagement, service utilization, billing support, and compliance monitoring</li>
<li>Assist leadership with preparation of quarterly reports, audits, implementation monitoring, and MCP reporting requirements</li>
<li>Track key program metrics and identify documentation or workflow trends requiring corrective action</li>
<li>Monitor staff documentation timeliness and follow up regarding missing or incomplete records</li>
<li>Support quality assurance and continuous quality improvement initiatives through data analysis and reporting</li>
</ul>
Help Desk &amp; Technical Support
<ul>
<li>Document, research, prioritize, and resolve internal support tickets and system-related issues</li>
<li>Provide phone, remote, and in-person support to staff experiencing technical or workflow challenges</li>
<li>Escalate unresolved software or technical issues to appropriate vendors or IT personnel</li>
<li>Maintain documentation of support requests, resolutions, and workflow updates</li>
</ul>
Collaboration &amp; Coordination
<ul>
<li>Work collaboratively with program leadership, billing staff, care managers, clinical consultants, and external partners to support program operations</li>
<li>Coordinate with billing staff to ensure documentation supports claims submission and reimbursement requirements</li>
<li>Participate in multidisciplinary meetings, implementation planning, and process improvement initiatives</li>
<li>Stay informed regarding CalAIM, DHCS, MCP, behavioral health, and EHR system updates impacting workflows or reporting requirements</li></ul></div>

CalAIM Data & EHR Specialist

UF Health

<div>Overview:

Clinical Informatics Specialist 
Drive smarter healthcare delivery by bridging clinical practice and technology&mdash;turning data into actionable insights that improve patient care.<div> 
 Work Style: Hybrid 
 Location: St. Agustine, FL 
 FTE: Full-Time (1.0 FTE) 
<ul><li>Schedule: Monday &ndash; Friday</li></ul></div> 
Plays a critical role in enhancing healthcare delivery by analyzing clinical data and integrating informatics solutions into clinical workflows. Develops and maintains clinical information systems to ensure data accuracy, accessibility, and efficiency while training medical staff on electronic health records (EHR) and informatics tools. 
Monitors compliance with healthcare regulations and data privacy standards, evaluates emerging technologies, and recommends improvements to clinical practices. Supports clinical research through effective data management and resolves technical issues related to informatics systems to ensure optimal performance and user adoption.
Responsibilities:

Clinical Informatics Specialist &ndash; Key Responsibilities<ul><li> 
Analyze clinical data and integrate informatics solutions to enhance healthcare delivery and workflow efficiency</li><li>Develop, maintain, and optimize clinical information systems to ensure data accuracy, integrity, and accessibility</li><li>Train and support medical staff on electronic health records (EHR) and informatics tools</li><li>Monitor compliance with healthcare regulations, data governance, and privacy standards (e.g., HIPAA)</li><li>Evaluate emerging technologies and recommend improvements to clinical processes and patient care delivery</li><li>Support clinical research initiatives through effective data management and reporting</li><li>Troubleshoot and resolve technical issues related to clinical informatics systems in a timely manner</li></ul> 

Qualifications:

Minimum Qualifications 
Education 
Bachelor&rsquo;s degree from an accredited college or university required 
Master&rsquo;s degree preferred<div> 
Experience 
<ul><li>3+ years of experience in clinical informatics or healthcare</li><li>Knowledge of electronic health records (EHR) and clinical data systems</li><li>Experience training clinical staff on informatics tools</li><li>Familiarity with healthcare regulations and data privacy standards (e.g., HIPAA)</li><li>Strong analytical, problem-solving, and critical thinking skills</li></ul></div> 
Certifications (Preferred)
Relevant IT or clinical informatics certifications preferred</div>

Clinical Informatics Specialist | IT- Informatics & Education

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