ehr support specialist

DSS, Inc.

<div>Why Join Us
At DSS, Inc., we&rsquo;re transforming healthcare through technology. Our innovative EHR and clinical solutions empower providers to deliver better care, streamline operations, and improve patient outcomes. As part of our Juno Health Technical Services team, you&rsquo;ll work with cutting-edge software, collaborate with industry experts, and make a meaningful impact in clinical informatics.
About DSS, Inc.
DSS, Inc. is a leader in healthcare software innovation, serving public and private healthcare organizations across the nation. Our solutions empower clinicians and improve patient care through smarter technology and streamlined processes. Join a company where your expertise and passion for healthcare IT make a real difference.
What You&rsquo;ll Do
As a Clinical Analyst I, you will support our clients by providing expert assistance with DSS and partner software applications. You&rsquo;ll triage technical issues, guide users through system functionality, and ensure seamless clinical workflows.
Key Responsibilities:<ul><li>
Respond to multi-channel client requests (phone, email, chat, ticketing system) for EHR/EMR application support.</li><li>
Diagnose and resolve complex issues related to clinical applications, configuration, and data.</li><li>
Document and maintain training materials, support guides, and knowledge base articles.</li><li>
Troubleshoot and resolve system interface issues (labs, diagnostics, practice management).</li><li>
Collaborate cross-functionally to reproduce, escalate, and resolve issues efficiently.</li><li>
Provide timely updates and communicate resolutions to clients and stakeholders.</li><li>
Adhere to Standard Operating Procedures and Service Level Agreements.</li><li>
Contribute to process improvements and feedback loops for enhanced service delivery.</li></ul>
The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.
SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES<ul><li>
Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.</li></ul>
What You Bring
Required Skills &amp; Attributes:<ul><li>
Possesses analytical and problem-solving skills.</li><li>
Has the ability to sense the importance or impact of issues and situations and take appropriate actions.</li><li>
Works from an organizational perspective as well as independently and as a contributing team member.</li><li>
Possesses excellent listening skills and a commitment to communicating in a clear, concise, and timely manner.</li><li>
Organizes time effectively while identifying barriers to progress, proposing solutions, and setting priorities.</li><li>
Possesses proven aptitude for understanding technical troubleshooting and the ability to learn new software as needed.</li><li>
Is able to diffuse potentially confrontational situations with clients and stay focused on addressing the issue</li><li>
Has verifiable proficiency in Microsoft Office Products (Word, Excel, Outlook)</li><li>
Handles large volumes of email (approximately 25 to 50 emails daily.)</li><li>
Is skilled in collecting, analyzing, and summarizing EHR data.</li><li>
Uses industry knowledge to identify and obtain resources and/or services needed to assist others</li><li>
Has knowledge of industry casework, theory, technique, and application.</li><li>
Exhibits knowledge of the theories, dynamics, and factors underlying clinical processes.</li><li>
Moderate knowledge of concepts, principles, and practices in the various elements of clinical workflow.</li><li>
Moderate knowledge of labs and lab testing processes.</li><li>
Has knowledge of, and skill in, interpretation and application of clinical terms and workflow.</li></ul>
Desired:<ul><li>
HL7 and HIPAA knowledge</li><li>
Skilled in researching, analyzing and developing assessments from multiple data sources</li><li>
Advanced knowledge of concepts, principles, and practices in the various elements of clinical workflow</li><li>
Advanced knowledge of labs and lab testing processes</li><li>
Advanced knowledge of hemodialysis workflow</li><li>
Knowledge of pharmacology associated with infection prevention and control</li><li>
Knowledge of hospital acquired infections and NHSN reporting requirements</li><li>
Knowledge and/or experience in infection prevention and control</li><li>
Microbiology knowledge</li></ul>
Education:
Required:<ul><li>
High School Diploma or GED</li><li>
1+ years of working experience in a hands-on clinical work role, in one or more areas of:<ul><li>
Pharmacy</li><li>
Laboratory</li><li>
Microbiology</li><li>
Inpatient</li><li>
Outpatient</li><li>
Acute Healthcare</li><li>
Health Department</li><li>
Behavioral Health</li><li>
Infection Prevention</li><li>
Dialysis or Health Informatics</li></ul></li></ul>
Desired:<ul><li>
Associate's/Bachelor's degree in Microbiology, Pharmacy or Healthcare IT related degrees or equivalent experience and/or education
</li><li>3+ years of working experience in a hands-on clinical work role</li><li>
1+ years of working experience within:<ul><li>
Software application troubleshooting or training</li><li>
Electronic Medical Record Systems, or hospital IT systems</li><li>
Client application troubleshooting or client-facing activities</li><li>
Troubleshooting and configuring Windows-based applications.</li><li>
Troubleshooting and configuring applications</li></ul></li></ul>
Certification(s), Licenses:
Required:<ul><li>
ITIL 4 Foundation Certification (attained within first 90 days of employment)</li><li>
At least one of the following:<ul><li>
Certified Pharmacy Tech (CPht)</li><li>
Registered Pharmacy Tech (RPht)</li><li>
Medical Laboratory Tech (MLT)</li><li>
Certified Hemodialysis Technician (CHT)</li><li>
Certified Clinical Hemodialysis Technician - Advanced (CCHT-A)</li><li>
Similar related field(s) or equivalent experience and/or education</li></ul></li></ul>
Compensation:
The salary is determined by various factors, including but not limited to location, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $60,000.00 to $75,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Juno Health's total compensation package for employees.
PHYSICAL DEMANDS:<div><div>
Standing 
5 % per day</div><div> 
Sitting 
85 % per day</div><div> 
Walking 
5 % per day</div><div> 
Stooping 
5 % per day</div><div> 
Lifting<ul><li> 
If traveling, ability to lift up to 50 lbs. unassisted (luggage, laptop etc.)</li><li>
Up to 10 lbs. unassisted, several times a day (laptop, office equipment, office supplies, etc.)</li></ul></div><div> 
Computer Work 
50 % per day</div><div> 
Telephone Work 
30 % per day</div><div> 
Reading 
20 % per day</div><div> 
Other, please specify<ul><li> 
Travel unassisted up to 25% per year, via common carrier and/or personal automobile.</li></ul></div> 
</div>
Juno Health, a division of DSS, Inc. is an Equal Opportunity Employer.
If you need an accommodation seeking employment with Juno Health, please email jobs@dssinc.com or call (561) 284-7373. Accommodations are made on a case-by-case basis.</div>

Clinical Analyst I - JH

DT-Trak Consulting

Information Technology (IT) Specialist &ndash; Mescalero Service Unit Location: Mescalero Indian Health Clinic, 318 Abalone Loop, Mescalero, NM 88340Pay: $34&ndash;$40 per hour Schedule: Monday&ndash;Friday, up to 40 hours per week, no holidays Contract Term:<ul><li>Base Year: 01/01/2026 &ndash; 12/31/2026</li><li>Option Years: Through 12/31/2030</li></ul>Position Overview: The IT Specialist provides on-site technical support and system administration for the Mescalero Indian Health Clinic. The role ensures that hardware, software, and network systems operate efficiently and securely to support healthcare delivery. This position is not remote.Key Responsibilities:<ul><li>Install, configure, and maintain servers, systems, and applications.</li><li>Support and maintain Windows systems and EHR/RPMS infrastructure.</li><li>Monitor hardware and system integrity, perform security and backup operations.</li><li>Apply system patches, perform upgrades, and optimize performance.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Maintain documentation, configuration, and procedures.</li><li>Submit written progress reports to the Contracting Officer&rsquo;s Representative (COR).</li><li>Provide end-user training when needed.</li><li>Work independently and ensure compliance with IHS policies and standards.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science or related field.</li><li>Experience with EHR/RPMS or equivalent healthcare IT systems.</li><li>Proven background in system administration, network support, and IT security.</li><li>Ability to manage multiple systems and projects with minimal supervision.</li><li>Strong communication and documentation skills.</li></ul>Preferred:<ul><li>Prior experience supporting Indian Health Service or federal healthcare IT environments.</li><li>Knowledge of healthcare data security standards.</li></ul>To Apply: Submit your resume and documentation of EHR/RPMS or equivalent experience to Kevin.Holmes@dt-trak.com. Include details showing your ability to meet the SOW requirements.Job Types: Full-time, ContractPay: $34.00 - $40.00 per hourExpected hours: 40 per weekBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Information Technology (IT) Specialist – Mescalero Service Unit

Aga Khan University

<div><div>EHR Training Specialist, Transformation Office - (2500031F)</div><div><div> 
</div>EHR Training Specialist, Transformation Office
Entity: Aga Khan University
Location: Karachi
Introduction to the Aga Khan University:
Aga Khan University, chartered in 1983 as Pakistan's first private international university, is committed to the provision of education, research and health care of international standard relevant to Pakistan and the region. The affiliated Aga Khan University Hospital has well-equipped investigative services and provides state-of-the-art clinical facilities. AKUH is the first hospital in Pakistan to be awarded the prestigious Joint Commission International Accreditation (JCIA) for practicing the highest internationally recognized healthcare standards.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
Key Responsibilities:
The EHR Training Specialist will support the Training Manager in planning, coordinating, and delivering training programmes across the institution to ensure the successful implementation of the Electronic Health Record (EHR) system. This role will be responsible for handling training logistics, providing on-the-ground support during training sessions, and assisting with learner engagement, feedback, and reporting.
Specific responsibilities include:
Training Delivery Support:<ul><li>
Formulate training plans and ensuring the plans are followed while catering to ad-hoc training needs</li><li>
Assist the Training Manager in organising and delivering training programmes for clinical and non-clinical staff.</li><li>
Serve as the first point of contact for training participants, addressing queries and guiding them through the training process.</li><li>
Provide technical and administrative support during classroom, instructor led training sessions.</li></ul>
Logistics &amp; Coordination:<ul><li>
Manage end-to-end training logistics including scheduling sessions, booking venues, arranging equipment, and ensuring availability of training resources and materials.</li><li>
Coordinate with department representatives to finalise participant lists and attendance.</li><li>
Ensure training systems (LMS or simulation platforms) are set up and functional before sessions.</li></ul>
Training Materials &amp; Records:<ul><li>
Assist in preparing and distributing training materials, handouts, and reference guides.</li><li>
Liase with marketing and communications teams for digital and printed materials, including PPTs etc.</li><li>
Maintain accurate training attendance records and support the preparation of training completion reports.</li><li>
Gather feedback from participants and prepare summaries for continuous improvement.</li><li>
Conduct Training Needs Analysis and address the gaps to enhance the effectiveness of employee performance in achieving the goals and objectives of the training.</li></ul>
Implementation Support:<ul><li>
Provide floor support during go-live to reinforce learning and help staff transition smoothly to the new system.</li><li>
Identify areas where additional training or coaching is required and escalate to the Training Manager.</li><li>
Assist in monitoring adoption rates and compliance with training requirements.</li></ul></div><div></div><div><div> 
</div>Requirements:
You should have:<ul><li>
Bachelor&rsquo;s degree in HR, Healthcare Administration, IT, or related field.</li><li>
2&ndash;4 years of experience in training coordination, learning support, or healthcare/ICT projects (experience in healthcare preferred).</li><li>
Experience in a hospital or healthcare setting</li><li>
Experience managing schedules and coordinating with multiple stakeholders</li><li>
Proven track record for managing logistics</li><li>
Comfortable working in a fast-paced, dynamic environment</li><li>
Service orientation and learner-focused mindset.</li><li>
Tech savvy with adaptability to fast-paced healthcare and technology environments.</li><li>
Strong team collaboration and stakeholder coordination skill.</li><li>
Attention to detail and problem-solving ability.</li><li>
Excellent facilitation, communication, and interpersonal skills, proficient in English</li></ul>
Comprehensive employment reference checks will be conducted.<div> 
</div></div><div>
Primary Location: Pakistan</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Regular</div><div>
Job Type: Standard</div><div>
Job Posting: 20/10/2025, 5:40:35 AM</div><div>
Closing Date: 31/10/2025, 1:59:00 PM</div></div>

EHR Training Specialist, Transformation Office

Healthrix

Overview As an RCM Specialist, you will play a pivotal role in the revenue cycle management process, ensuring that our healthcare operations run smoothly and efficiently. You will be responsible for managing medical billing, coding, and collections to optimize revenue flow while maintaining compliance with industry standards. Your expertise in medical terminology and coding systems will be essential in facilitating accurate documentation and processing of medical records.What you&rsquo;ll do<ul><li>Review and analyze patient records to ensure accurate coding using ICD-9, ICD-10, CPT coding, and DRG (Diagnosis-Related Group) methodologies.</li><li>Process medical billing and collections efficiently to maximize revenue recovery.</li><li>Collaborate with healthcare providers to clarify documentation and coding discrepancies.</li><li>Utilize EMR (Electronic Medical Records) and EHR (Electronic Health Records) systems for data entry and retrieval of patient information.</li><li>Maintain up-to-date knowledge of medical terminology, coding guidelines, and billing regulations.</li><li>Conduct audits of medical records to ensure compliance with legal and regulatory requirements.</li><li>Provide support in resolving billing inquiries from patients or insurance companies promptly.</li><li>Assist in training staff on best practices related to medical coding and billing processes.</li></ul>Basic qualifications<ul><li>Proven experience in medical office settings with a focus on RCM processes.</li></ul>Preferred qualifications<ul><li>Proficiency in DRG, CPT coding, ICD-9, ICD-10, and general medical coding practices.</li><li>Familiarity with EMR and EHR systems for effective patient data management.</li><li>Strong understanding of medical terminology and documentation standards.</li><li>Excellent communication skills for effective collaboration with healthcare teams and patients.</li></ul>Why you&rsquo;ll love it here We are dedicated to fostering an environment where our employees can thrive both professionally and personally. Our commitment extends beyond just the workplace; we offer a range of benefits designed to support your overall well-being.Our benefits include:<ul><li>Comprehensive health coverage options that cater to your needs.</li><li>Opportunities for professional development and continuous learning.</li><li>A supportive workplace culture that values teamwork and collaboration.</li><li>Resources aimed at enhancing your physical and mental health. Join us as we strive to enhance the quality of care through effective revenue cycle management! Your contributions as an RCM Specialist will directly impact our mission to provide exceptional healthcare services while ensuring financial sustainability.</li></ul>Job Type: Full-timeWork Location: In person

RCM Specialist

MaxRemind

Job Title: CRM SpecialistAbout Us: MaxRemind is a leading healthcare billing solutions provider committed to delivering excellence and efficiency in medical billing and revenue cycle management. We are seeking a skilled and detail-oriented CRM Specialist to join our team and contribute to our continued success.Key Responsibilities:<ul><li>Manage and maintain CRM systems to ensure accurate and up-to-date client information.</li><li>Work closely with the billing team to ensure timely and accurate medical billing processes.</li><li>Support CRM data analysis and reporting to enhance business performance.</li><li>Coordinate with internal teams to ensure effective communication and client satisfaction.</li><li>Ensure compliance with company standards and procedures in all CRM-related tasks.</li></ul>Requirements:<ul><li>A clear American accent.</li><li>Proven experience in medical billing is mandatory.</li><li>Proficiency in CRM platforms and medical billing software (e.g., EHR systems).</li><li>Strong understanding of billing workflows and coordination between CRM and billing teams.</li><li>Excellent communication and organizational skills.</li><li>Minimum Bachelor&rsquo;s degree (mandatory).</li></ul>Timings &amp; Location:<ul><li>This is a Night shift position (6:00 PM &ndash; 3:00 AM).</li><li>Candidates must be willing to work on-site and located in Rawalpindi.</li><li>Near Old Airport. Fazal Town Phase 2, Rawalpindi.</li></ul>How to Apply: Interested candidates who meet the above criteria are encouraged to send their updated resumes to hr@mremind.com with the subject line &ldquo;CRM Specialist &ndash; Rawalpindi&rdquo;.Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Relationship Manager

We are hiring a CRM Specialist!A Clear American Accent.Proven Experince in Medical Billing is a MustProficiency in CRM platforms And Medical Billing Software (E.g., EHR Systems)Knowledge about Working Closely with the Billing Team To Ensure Accurate And Timely Medical BillingStrong Communication And Organizational SkillsBachlor's DegreeNight Shift (6:00 PM to 3 A.M)Send Your Resume to: hr@mremind.comNote: Meet all requirements, Willing to Work On-Site, Located in RawalpindiJob Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

CRM Specialist

gd resources

<div>Position Title: Board Certified/Board Eligible Otolaryngologist (Head &amp; Neck Oncology) 
Location: Oklahoma City VA Health Care System 
Schedule: Full-time (1.0 FTE); includes clinic and OR time as scheduled
Overview: 
The Head and Neck Oncology Specialist provides comprehensive medical and surgical management of benign and malignant tumors of the head and neck. The role requires expertise in complex oncologic, reconstructive, and endocrine surgeries of the head and neck region.
Duties and Responsibilities:<ul><li>
Evaluate and manage patients with head and neck cancers, thyroid and parathyroid disease, and complex airway disorders.</li><li>
Perform oncologic surgeries including laryngectomy, neck dissection, free flap reconstruction, thyroidectomy, and skull base procedures.</li><li>
Provide consultation and follow-up care for oncology patients.</li><li>
Participate in tumor boards and coordinate multidisciplinary cancer care.</li><li>
Ensure accurate and timely documentation in the VA&rsquo;s EHR systems.</li><li>
Support resident education and quality improvement initiatives as applicable.</li><li>
Adhere to VA clinical protocols and Joint Commission standards.</li></ul>
Qualifications:<ul><li>
MD or DO degree with completion of ACGME-accredited residency in Otolaryngology.</li><li>
Board Certified or Board Eligible in Otolaryngology &ndash; Head and Neck Surgery.</li><li>
Fellowship training in Head and Neck Oncology required.</li><li>
Active, unrestricted medical license in any U.S. state or territory.</li><li>
Current BLS/ACLS certification.</li><li>
Credentialing and privileging by the VA Medical Executive Board required prior to start.</li></ul>
TinS3TbEnm</div>

Board Certified/Board Eligible Otolaryngologist (Head & Neck Oncology)

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