ehr trainer

Infoorigin Inc

<div><p>We are seeking an Application Trainer to deliver effective end-user training for Electronic Health Records (EHR) systems. This role focuses on driving user adoption, improving system usability, and ensuring ongoing proficiency.</p><p><b>
Key Responsibilities:</b></p><ul><li><p>
Deliver instructor-led and virtual training sessions</p></li><li><p>
Develop training materials (user guides, videos, e-learning modules)</p></li><li><p>
Customize training based on user roles and workflows</p></li><li><p>
Support system rollouts, upgrades, and changes</p></li><li><p>
Conduct training needs assessments and evaluate effectiveness</p></li><li><p>
Collaborate with Health Services, IT, and vendor teams</p></li><li><p>
Track training schedules and completion metrics</p></li></ul><p><b>
Required Qualifications:</b></p><ul><li><p>
Bachelor&rsquo;s degree or equivalent experience</p></li><li><p>
2&ndash;5 years in application training, software implementation, or user education</p></li><li><p>
Strong presentation and communication skills</p></li><li><p>
Experience with training tools (PowerPoint, LMS, video tools)</p></li><li><p>
Ability to simplify technical concepts for end users</p></li></ul><p><b>
Key Skills:</b></p><ul><li><p>
Communication &amp; facilitation</p></li><li><p>
Organization &amp; time management</p></li><li><p>
Adaptability and attention to detail</p></li></ul></div>

Application Trainer- Richmond, VA- onsite- in Person interview

IHMS USA, Inc

<div><b>Company Description</b><p><br>
IHMS USA, Inc. provides medical services to some of the world&rsquo;s most vulnerable populations, including individuals and families who are migrating, displaced, or affected by conflict, disaster, or disease. For more than 20 years, IHMS has delivered compassionate, high-quality healthcare services across the Pacific, Europe, the Middle East, Africa, and the Americas. Headquartered in Houston, Texas, IHMS USA focuses on supporting communities across the Western Hemisphere while drawing on the global experience and best practices developed by IHMS teams around the world.</p><p>
Our work is driven by a commitment to delivering safe, effective, and patient-centered care in complex environments. To support this mission, IHMS has developed accredited and compliant management systems that help ensure quality care while tracking and coordinating every aspect of patient health services. These systems promote transparency, strengthen safeguarding practices, and provide near real-time visibility into clinical operations.</p><p>
We understand that many of the individuals we serve are navigating difficult and uncertain circumstances. That&rsquo;s why our care model includes access to comprehensive behavioral health services when needed, ensuring patients receive both medical and emotional support.</p><p>
For healthcare professionals, working with IHMS means being part of a mission-driven team dedicated to making a meaningful impact. Our teams operate around the world and stand ready to provide compassionate care wherever it is needed most. For more information, please visit: www.ihmsusa.us.</p><b><br>
Job Description</b><p><b><br>
This position is contingent on contract award.</b></p><p>
The Electronic Medical Record Specialist is responsible for the creation, maintenance, protection, accessibility, and compliant exchange of patient medical records within an Electronic Health Record (EHR) environment that meets contract, privacy, records-management, and information-security requirements. The role supports accurate patient recordkeeping through initial and ongoing employee training, secure storage and retention, required reporting, lawful disclosure, interoperability with government-required interfaces, and timely response to authorized data and documentation requests. The position also supports continuity of care during patient transfer, release, or other transitions by ensuring required record content is complete, accessible, and handled in a secure and confidential manner.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Utilize and support an Office of the National Coordinator for Health Information Technology certified Electronic Health Record system for patient encounters and medical record management.</li><li>
Maintain the Electronic Health Record environment in a manner that supports required interoperability, including connectivity to required government interfaces and transmission of medical record information in the required format.</li><li>
Maintain external Electronic Health Record interfaces in coordination with external medical support organizations and support continuity of system connectivity.</li><li>
Ensure the Electronic Health Record system provides remote access, required accounts, and data accessibility for authorized government health authority personnel and other authorized users.</li><li>
Ensure all users receive initial and ongoing training on how to use the EHR</li><li>
Serve, as assigned, as a primary or secondary point of contact for Electronic Health Record data requests, reporting requests, required queries, and system access coordination.</li><li>
Create and maintain a separate patient medical record, apart from any social record or case file, and ensure records are complete, accurate, current, and readily accessible for authorized use.</li><li>
Maintain patient records in a secure environment and in accordance with required retention, storage, confidentiality, and records-lifecycle controls.</li><li>
Process and support lawful medical record disclosures and requests in compliance with the Health Insurance Portability and Accountability Act, Confidentiality of Substance Use Disorder Patient Records requirements, and other applicable federal and state requirements.</li><li>
Respond within required timeframes to authorized requests for reporting, documentation, medical information, and other data required for audits, inspections, complaint investigations, litigation, congressional inquiries, and other official actions.</li><li>
Support patient transfer and continuity-of-care workflows by ensuring that required medical records, transfer summaries, medications information, precautions, and related documentation are complete and transmitted in the required manner.</li><li>
Support health record workflow requirements tied to patient intake, daily tracking of requests for health care, and required documentation within the health record.</li><li>
Support Electronic Health Record configuration or workflow requirements that add required data fields, prompts, and tracking elements for screening, assessment, and follow-up processes when directed by the contract or applicable policy.</li><li>
Ensure Electronic Health Record solutions and related services comply with applicable information-security, privacy, accessibility, and architecture requirements, including encryption, cloud environment, and government certification requirements.</li><li>
Protect sensitive information by restricting access to authorized personnel only, documenting unauthorized access or attempted access, and reporting security incidents within required timeframes.</li><li>
Support records-management obligations by following approved retention schedules, preventing unauthorized destruction or removal of records, and supporting required records plans and return of records at contract closeout.</li><li>
Support language access for patient-facing record and communication processes through professional in-person, telephonic, or video interpretation and translation services, bilingual personnel, or other contract-permitted methods.</li><li>
Complete required information-technology security, cybersecurity awareness, unauthorized disclosure, emergency response, cardiopulmonary resuscitation, and basic first aid training applicable to the position.</li><li>
Maintain professional coordination with health services leadership, information technology, security, external medical support organizations, and authorized government representatives.</li><li>
Complete required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.</li></ul><p><b>
This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.</b></p><b><br>
Qualifications</b><p><b><br>
Basic Requirements/Certifications:</b></p><ul><li>
Experience in a healthcare setting as an Electronic Health Record Specialist, EHR trainer, or similar position where EHR oversight, training and compliance were part of the role.</li><li>
Experience with proficiency in Microsoft Office programs, specifically MS Word, Excel, Outlook, SharePoint.</li></ul><p><b>
Education Required:</b></p><ul><li>
Associate or bachelor's degree in health information management (HIM), health informatics, healthcare administration, health sciences, or information technology (healthcare-focused) is preferred.</li><li>
High school diploma or equivalent with relevant experience in medical records or healthcare systems may be considered.</li></ul><p><b>
Attributes and Professional Qualities:</b></p><ul><li>
Strong oral and written communication skills.</li><li>
Excellent interpersonal skills.</li><li>
Critical thinking skills.</li><li>
Cultural competency.</li><li>
Integrity and honesty.</li><li>
Verbal and written proficiency in Spanish (preferred, not required).</li><li>
Experience in a detention or correctional or residential healthcare setting (preferred, not required).</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Required to walk unaided at a normal pace for up to 5 minutes and maintain balance.</li><li>
Required to jog/fast walk up to &frac14; mile.</li><li>
Requires physical exertion such as lifting objects greater than 30 pounds.</li><li>
Required to perform CPR/emergency care standing or kneeling.</li><li>
Must have the ability to assist sick, injured, or aging patients or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than self).</li><li>
Must be able to see, hear and smell with aids if necessary.</li><li>
Must be able to lift, push, or carry 30 pounds.</li><li>
Must perform the duties of my job in a stressful and often austere environment without physical limitations.</li><li>
Sitting and/or standing for extended periods of time.</li><li>
Average manual dexterity for computer operation.</li><li>
Phone or computer use for extended periods of time.</li></ul><p><b>
Other Special Qualifications:</b></p><ul><li>
Must maintain current/physical residency in the continental U.S.</li><li>
Pass a medical examination conducted by a licensed physician within 30 days prior to initial assignment.</li><li>
U.S. citizen and have resided in the U.S. for the last five years (unless abroad on official U.S. government duty).</li><li>
Successfully engage in and complete a thorough Background Investigation.</li><li>
Poses or have ability to obtain required security clearances.</li><li>
Proficiency in Spanish is preferred.</li></ul><br>
<b>
Additional Information</b><div></div><p><b><br>
Privacy Disclaimer: </b><b>Policy link</b></p><p>
By clicking &ldquo;I&rsquo;m Interested&rdquo; and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that IHMS USA, Inc., may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.</p><p><b>
Compensation Disclaimer:</b><br>
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant&rsquo;s background, experience, skills, internal equity, and alignment with geographical market data.</p><p><b>
Benefits Language (FTE roles):</b><br>
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. IHMS USA, Inc. complies with all federal, state, and local minimum wage laws.</p><p><b>
Equal Opportunity Employer (EEO) Statement:</b><br>
IHMS USA, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.</p></div>

Electronic Health Record Specialist

BranCore Technologies

<div><ul><li>Richmond, VA</li>
<li>Posted on March 19, 2026</li>
</ul><div><p>Contract Length: 11 months with the possibility of extending based on performance and project need.<br>
**Local Richmond, VA candidates required.</p>
<p>
Candidates must be able to work and interview on-site.</p>
<p>
The Application Trainer is responsible for delivering effective end-user training for the Electronic Health Records application to ensure successful adoption, usability, and ongoing proficiency. This role designs, develops, and delivers training programs, documentation, and learning materials while working closely with Health Services, Health IT, and vendor teams.</p>
<p><b>
Key Responsibilities</b></p>
<ul>
<li>Deliver instructor-led and virtual training sessions for new and existing applications</li>
<li>Develop and maintain training materials, including user guides, quick reference sheets, videos, and e-learning modules</li>
<li>Customize training content based on user roles, workflows, and system configurations</li>
<li>Conduct training needs assessments and recommend appropriate learning approaches</li>
<li>Support application rollouts, upgrades, and system changes through targeted training initiatives</li>
<li>Provide hands-on system demonstrations and facilitate interactive learning sessions</li>
<li>Evaluate training effectiveness and incorporate feedback for continuous improvement</li>
<li>Serve as a subject matter expert (SME) on application functionality and workflows</li>
<li>Collaborate with Health Services, Health IT, and vendor teams to align training with system capabilities</li>
<li>Maintain training schedules, attendance records, and completion metrics</li>
</ul>
<p><b>Required Qualifications</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Education, Information Systems, Healthcare Informatics, Business, or a related field (or equivalent experience)</li>
<li>2&ndash;5 years of experience in application training, software implementation, or user education</li>
<li>Strong presentation and facilitation skills for diverse audiences</li>
<li>Experience developing training materials using tools such as PowerPoint, LMS platforms, or video authoring software</li>
<li>Ability to explain technical concepts in a clear, user-friendly manner</li>
</ul>
<p><b>Skills &amp;Competencies</b></p>
<ul>
<li>Excellent verbal and written communication skills</li>
<li>Strong organizational and time-management abilities</li>
<li>Adaptability to different learning styles and technical skill levels</li>
<li>Analytical mindset with attention to detail</li>
<li>Ability to travel as needed for on-site training sessions</li>
</ul>
<p><b>Working Conditions</b></p>
<ul>
<li>Combination of remote, classroom, and on-site training environments</li>
<li>Occasional travel may be required</li>
</ul>
<p>May require flexible hours during system go-lives or upgrades</p>
<div>
Required/Desired Skills</div>
<div>
<div><div><div><div>Experience in application training, software implementation, or user education</div> <div>Required</div> <div>5</div> <div>Years</div>
</div><br>
</div></div></div><div><div><div><div><div>Strong presentation and facilitation skills for diverse audiences</div> <div>Required</div> <div>3</div> <div>Years</div>
</div><br>
</div></div></div><div><div><div><div><div>Experience developing training materials using tools such as PowerPoint, LMS platforms, or video authoring software</div> <div>Required</div> <div>5</div> <div>Years</div></div></div></div></div></div></div><p></p>

IT Trainer 4 – Contract Position

MedStar Health

<div>About this Job:
<div><b>
General Summary of Position</b><br>
Reporting to the Epic Training Manager, this role coordinates and delivers end-user training for the Epic EHR and integrated third-party systems, ensuring programs meet organizational standards, regulatory requirements, and operational goals. Manages the role-analysis process to identify and align staff and provider training needs, supports the development and administration of Epic-led virtual and in-person sessions, and enforces training policies and procedures. Working closely with operational leaders, HR, IT, and Epic representatives, plays a key part in preparing end users for system adoption and supporting operational readiness activities for a smooth implementation.</div><div><b>
Primary Duties and Responsibilities</b></div><br>
<div></div><ul><li>
Provides technical support for web-based applications that may (or may not) be integrated with the Epic LMS. Installs, configures, upgrades, patches, and troubleshoots applications. Troubleshoots Epic LMS problems with end-users and Epic LMS administrators. Investigates and resolves data and system inconsistencies or discrepancies.</li><li>
Processes course updates. Identifies new learning needs relevant to the Epic LMS (e.g. new departments, job titles, and codes; secondary positions; and changes in practice scope or regulatory requirements). Collaborates with stakeholders and Epic to assign online coursework to meet identified learning needs.</li><li>
Develops and maintains processes for identifying and removing outdated or inactive assignments, competencies, assessments, and student groups. Works with Epic to ensure end users are loaded into the Epic LMS system and assigned appropriate classes.</li><li>
Collaborates with the Epic Training Manager and other Epic Training Coordinators to develop processes for reviewing course content and needed updates; ensures content accuracy.</li><li>
Ensures training aligns with regulatory and industry standards. Enforces training requirements for end-user system access; helps Epic Training Manager obtain leaders' buy-in. Communicates with leaders regarding training milestones, policies, and decisions.</li><li>
As assigned and directed engages with operation managers, HR, and the Epic team to execute a role analysis process that identifies users requiring Epic access and maps them to Epic-defined job roles:</li><li>
Obtains an export of staff members and health care providers from the HR information system (HRIS).</li><li>
Works with operational managers, in conjunction with the Epic Training Manager, to understand departmental staff members' job functions and assign appropriate education packages.</li><li>
Assists Epic Training Manager with coordinating initial Epic-led Super User training. Communicates with Super Users to ensure they stay engaged and prepared to support end-user training.</li><li>
Assists Epic Training Manager with evaluating training programs' effectiveness via assessments surveys and feedback; helps making necessary adjustments to improve training outcomes. Executes additional organizational educational and communication plans.</li><li>
Helps Epic Training Manager generate strong super user lead engagement before, during, and after go-lives to ensure organization training needs and goals are being met. Collaborates with IT team to identify and resolve Epic training environment technical issues.</li><li>
Coordinates classroom administration: Assists Epic Training Manager with providing Epic team with the appropriate data to import trainee information into the Epic training platform. Assists the Epic Training Manager with communicating training registration and completion data from Epic to leaders; follows the proper escalation paths if either are off-track. Ensures staff members are assigned appropriate Epic training tracks and registered for classes (e.g. including new hires, existing employees, and system upgrades). Assists the Epic Training Manager with securing training rooms, workstations, printers, projectors, screens, barcode scanners, and other equipment needed for virtual Epic-led training and operational readiness activities requiring a computer laboratory. Coordinates and enforces processes for staff members, health care providers, and managers to escalate questions and concerns about Epic class assignments and registration; works closely with Epic to address changes, as required.</li><li>
Training program coordination: Collaborates with various department leaders to implement and evaluate training programs for new and established colleagues. Collaborates with various department leaders and subject matter experts (SME) to identify educational opportunities priorities and gaps; establishes goals and plans collaboratively to meet organizational goals and objectives. Collaborates with team to create organize and maintain training documentation for EHR and supporting third party systems. Assists Epic Training Manager gather data and analyze training programs' progress and results to drive data driven decision support matrixes.</li><li>
Provides support and troubleshoots issues as they arise within the training environment. Ensures end users' support is provided during go-lives. Maintains a high-level of situational awareness and understanding of all training aspects.</li><li>
Provides professional customer and colleague interactions. Sets and communicates clear expectations for end users during their training evolutions. Follows job-specific customer service expectations and behaviors. Maintains professional courteous respectful relationships with customers and colleagues.</li><li>
Fosters close working relationships with business unit leaders, physicians, senior executives, and IT managers. Maintains relationships with professional organizations, user groups, and industry trade groups; stays abreast of current technology. Collaborates with other teams (in conjunction with the Epic Training Manager); helps coordinate system upgrades and ensures training materials and programs are updated accordingly. Monitors and reports on the performance of services rendered by vendors, other internal entities, etc.</li><li>
Stays abreast of industry trends and advancements in EHR systems and training methodologies to enhance the training program continuously.</li></ul><div><b>
Minimal Qualifications</b><br>
<b>Education</b></div><ul><li>
Bachelor's degree in IT, software engineering, computer science, applied engineering, health information management (HIM), health informatics, nursing informatics, nursing, health science, education, business administration, health care, or a related field required</li></ul><div><b>
Experience</b></div><ul><li>
3-4 years Relevant job-related work experience required</li><li>
Project Management experience preferred</li><li>
Experience in education or professional development preferred</li><li>
One year of relevant professional-level work experience may be substituted for one year of required education.</li></ul><div><b>
Knowledge Skills and Abilities</b></div><ul><li>
Ability to support training using creative and effective techniques, and evaluate effectiveness.</li><li>
Excellent customer service skills along with excellent leadership, communication and interpersonal skills.</li><li>
Ability to communicate effectively with a diverse audience.</li><li>
Excellent organizational skills to manage multiple tasks in a timely manner.</li><li>
Ability to perform job duties under minimal supervision.</li><li>
Proficient uses of learning management systems, personal computers including Microsoft Excel, Word, Access and PowerPoint applications.</li><li>
Knowledge of healthcare, clinical, and operational workflows.</li><li>
Proficient use of Audio Visual equipment.</li><li>
Ability to effectively support training in a live, web and/or video venue.</li><li>
Ability to adapt to changing priorities and work in a fast-paced dynamic environment.</li></ul>
This position has a hiring range of : USD $65,062.00 - USD $117,291.00 /Yr.</div>

Epic Training Coordinator

Trinity Health - IHA

<div><div><div><p><b>POSITION DESCRIPTION:</b></p>
<p>The EHR Analyst I&rsquo;s primary job responsibilities are to train IHA staff and resolve customer tickets. The EHR Analyst I is also an ambassador of the EHR system to end-users and provides information about workflows, processes and system functionality. Other key responsibilities include creating and updating training materials, conducting site visits, performing chart corrections, and providing go-live support.</p><br>
<p></p>
<p><b>ESSENTIAL JOB FUNCTIONS:</b></p>
<div><ul><li>Serves as a liaison between staff and IT professionals to facilitate a common understanding of the clinical standards and process improvement activities across multidisciplinary teams, throughout the lifecycle of clinical systems implementations and maintenance activities. Follows established processes and mechanisms that obtain and respond to clinician feedback.
</li></ul><ul><li>Ensures organizational needs are adequately addressed, business objectives are represented and that decisions regarding system development/process changes are viable for the IHA culture/environment.</li></ul>
<ul><li>Performs site visits to assigned practices to assess current-state workflows and opportunities for further education and training.</li></ul>
<ul><li>Provides support to customers in numerous ways, including but not limited to: addressing and resolving tickets assigned to the EHR Training and Optimization team, providing go-live support for new or transitioning practices, performing chart corrections, and resolving declined orders.</li></ul>
<ul><li>Conducts general educational sessions for staff related to new and existing systems and processes, including EHR implementations.</li></ul>
<ul><li>Delivers course content in a way that meets course objectives and adult learning principals; anticipates areas of difficulty and/or questions and quickly adapts training to meet the needs of students. Provides feedback to students to ensure learning objectives are met and knowledge transfer has occurred. Illustrates the impact of personal health records, patient-supplied data, patient portals and other patient-enabling technologies on clinical care.
</li></ul><ul><li>Develops training materials, classroom handouts, instructional materials, job aids, manuals, videos or others as necessary; ensures training materials are adaptable to various learning environments (classroom, remote training, etc.).</li></ul>
<ul><li>Periodically and systematically updates training materials to ensure that they reflect changes with respect to feedback provided through the evaluation process, input received at meetings or from other sources recommending change or improvements to support an effective training program.</li></ul>
<ul><li>Conveys information regarding the system and its impact on existing standards, processes and forms in such a way as to gain consensus for new ways of doing business and support to effectively implement those decisions.</li></ul>
<ul><li>Supports integration of quality improvement and safety-enhancing methodologies and tools in order to improve workflow processes, changes in health information technology, regulations, standards and evidence in a healthcare setting.
</li></ul><ul><li>Applies knowledge, data, information and workflow for the support of evidence-based models for health information technology solutions.
</li></ul><ul><li>Attends focus groups and meetings as needed to strategize workflow issues.
</li></ul><ul><li>Supports other offices, attends meetings and training as assigned.
</li></ul><ul><li>Performs other duties as assigned.</li></ul></div><br>
<p>
</p><p><b>ORGANIZATIONAL EXPECTATIONS:</b></p>
<div><ul><li>Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.</li></ul>
<ul><li>Must be able to work effectively as a member of the Information Systems team.
</li></ul><ul><li>Successfully completes IHA&rsquo;s &ldquo;The Customer&rdquo; training and adheres to IHA&rsquo;s standard of promptly providing a high level of service and respect to internal or external customers.</li></ul>
<ul><li>Maintains knowledge of and complies with IHA standards, policies and procedures.</li></ul>
<ul><li>Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems.</li></ul>
<ul><li>Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.</li></ul>
<ul><li>Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respect cultural differences.</li></ul>
<ul><li>Uses resources efficiently.
</li></ul><ul><li>Responsible for ongoing professional development &ndash; maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.</li></ul><br>
</div>
<p></p><p><b>MEASURED BY:</b></p>
<p>Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.</p><br>
<p></p><p><b>ESSENTIAL QUALIFICATIONS:</b></p>
<p>EDUCATION: Bachelor&rsquo;s degree or equivalent education and experience in health care or information technology.</p>
<p>CREDENTIALS/LICENSURE: Credentialed Medical Assistant (CMA, RMA, NCMA) or RHIT (Registered Health Information Technician) preferred.</p>
<p>MINIMUM EXPERIENCE: 1-3 years&rsquo; relevant work experience preferred utilizing EHR (Epic preferred) in a medical practice environment, with strong preference for IHA office experience.</p><br>
<p></p>
<p><b>POSITION REQUIREMENTS (ABILITIES &amp; SKILLS):</b></p>
<div><ul><li>Maintains a working knowledge of applicable Federal, State and local laws and regulations.
</li></ul><ul><li>Maintains up-to-date knowledge of trends and advances in the field of Healthcare Informatics and related hardware and software technology, clinical practices, regulatory standards and organizational direction.</li></ul>
<ul><li>Familiarity with information systems, clinical software and other computer applications.</li></ul>
<ul><li>Understands system requirements and advocates for development requests with health information technology systems where appropriate.</li></ul>
<ul><li>Models teamwork within the analyst team and the Information Systems Department; demonstrates the ability to operate in a collaborative, shared leadership environment.</li></ul>
<ul><li>Utilizes professional standards of care, scientific evidence and practice to evaluate health care programs across the care continuum.
</li></ul><ul><li>Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records/templates, Microsoft Office (Outlook, Word, Excel), e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.</li></ul>
<ul><li>Excellent communication skills in both written and verbal forms, including proper phone etiquette and ability to actively listen. Ability to read, understand and respond to detailed written and oral instructions.
</li></ul><ul><li>Ability to speak before groups of people, either in-person or virtually, and apply consultative skills to work effectively within assigned areas of the organization</li></ul>
<ul><li>Ability to recommend findings to administration and/or share information among staff members.
</li></ul><ul><li>Competent level of understanding and application of adult learning principles and training methodologies.</li></ul>
<ul><li>Demonstrates initiative and excellent follow through to ensure resolution of open items.</li></ul>
<ul><li>Ability to exercise sound judgement and problem-solving skills.</li></ul>
<ul><li>Ability to troubleshoot problems and questions from end-users and provide resolution and requested information.</li></ul>
<ul><li>Ability to research, evaluate and analyze alternatives to reach issue resolution.</li></ul>
<ul><li>Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, vendors and the general public.
</li></ul><ul><li>Good organizational and time management skills to effectively juggle multiple priorities, time constraints and deadlines.</li></ul>
<ul><li>Ability to travel to other office/practice sites and meeting and training locations.
</li></ul><ul><li>Successful completion of IHA competency-based program within introductory and training period.</li></ul></div><br>
<p>
</p><p><b>MINIMUM PHYSICAL EXPECTATIONS:</b></p>
<div><ul><li>Physical activity that often requires keyboarding and phone work.</li></ul>
<ul><li>Physical activity that often requires time working on a computer and sitting.</li></ul>
<ul><li>Physical activity that often requires walking, bending, stooping, reaching and/or twisting.
</li></ul><ul><li>Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.</li></ul>
<ul><li>Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.
</li></ul><ul><li>Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.</li></ul>
<ul><li>Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.</li></ul>
<ul><li>Ability to operate a vehicle or gain transportation to multiple locations.</li></ul></div><br>
<p>
</p><p><b>MINIMUM ENVIRONMENTAL EXPECTATIONS</b>:</p>
<p>This job operates in both an office environment and in a medical facility and requires regular walking to various locations around the hospital/clinic. It involves frequent interruptions, competing priorities and significant interaction with people which can be stressful at times.</p></div><br>
</div><br>
Location: Central &middot; Information Systems<br>
Schedule: Full Time, 40 Hours</div>

EHR Clinical Analyst I - Onsite in Ann Arbor, MI

Panorama Orthopedics & Spine Center

<div>Description:<p></p><p><i><br>
Join a leading musculoskeletal care network through our partnership with</i> <b><i>United Musculoskeletal Partners (UMP)</i></b><i>, supporting</i> <b><i>Panorama Orthopedics &amp; Spine Center</i></b><i>, a premier orthopedic practice known for its commitment to clinical excellence and patient outcomes.</i></p><p><b><i>
Why UMP?</i></b><br>
<i>UMP is a physician-led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support. This role allows you to be part of that mission&mdash;delivering high-quality spine care in a thriving clinical environment.</i></p><p><b><i>
About Panorama Orthopedics &amp; Spine Center</i></b><br>
Panorama <i>is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients&rsquo; quality of life. As part of this team, you&rsquo;ll work alongside top spine specialists in a supportive and forward-thinking practice.</i></p><p><i>
Help us bring exceptional orthopedic care to the communities of Denver&mdash;where your expertise can truly make a difference.</i></p><p><b>
Benefits:</b></p><ul><li><b>
Healthcare Options</b>: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount</li><li><b>
Dental &amp; Vision Insurance</b></li><li><b>
401(k) with Annual Employer Contributions</b></li><li><b>
Additional Coverage</b>: HSA/FSA, short- and long-term disability, life and AD&amp;D, legal assistance, and more</li><li><b>
Employee Assistance Program (EAP)</b>: Employer-paid support for life&rsquo;s challenges</li><li><b>
Generous Paid Time Off</b>:
<ul><li>Up to 4 weeks of PTO starting out. (Increases with tenure)</li>
<li>7 paid holidays + 2 floating holidays</li>
</ul></li></ul><p>The <b>Patient Appointment Scheduling Lead</b> provides day-to-day operational support for a fully remote orthopedic call center by serving as a subject matter expert, resource, and point of escalation for call center staff. This role monitors and interprets performance dashboards across all call center departments, supports supervisory staff, and helps drive continuous improvement in service quality, efficiency, and the overall patient experience. The Lead also serves as a trainer and partners closely with another trainer to support new-hire onboarding, ongoing staff education, and consistent workflow execution. To ensure operational continuity and effective staff support, this position requires comprehensive cross-training across all call center departments.
</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b> (Other duties may be assigned)</p><p>
STAFF SUPPORT &amp; GUIDANCE</p><ul><li>
Answer and assist with patient calls in queue.</li><li>
Serve as a primary resource for call center staff by answering questions related to scheduling protocols, workflows, systems, and provider preferences.</li><li>
Provide real-time support to staff during daily operations to ensure accurate and timely patient scheduling.</li><li>
Assist with issue resolution and escalate concerns to supervisory staff as appropriate.</li><li>
Reinforce training standards and provide in-the-moment education to support accuracy, consistency, and adherence to workflows.</li><li>
Provide and serve as a trainer for new hire onboarding, ongoing staff education, and consistent workflow execution.</li><li>
Provide coverage, guidance, and subject matter expertise across all call center functions as needed.</li></ul><p>
PERFORMANCE OVERSIGHT &amp; REPORTING</p><ul><li>
Monitor and oversee dashboards and performance metrics for all call center departments.</li><li>
Identify trends, risks, and opportunities for improvement related to call volume, service levels, and scheduling accuracy.</li><li>
Prepare and share performance insights with supervisory and leadership teams.</li></ul><p>
LEADERSHIP, TRAINING &amp; COLLABORATION</p><ul><li>
Support supervisory staff with daily operations, staffing needs, and performance management.</li><li>
Provide feedback, coaching insights, and recommendations to support employee development and process improvement.</li><li>
Serve as a functional trainer, working collectively with another trainer to ensure smooth onboarding, cross-training, and ongoing education.</li><li>
Partners with training and quality teams to ensure workflows, updates, and best practices are consistently communicated, understood, and applied.</li></ul><p>
CONTINUOUS IMPROVEMENT</p><ul><li>
Assist with implementation of new processes, tools, and system updates.</li><li>
Promote consistency and standardization across call center departments.</li><li>
Support quality initiatives and help ensure compliance with organizational policies, procedures, and standards.</li><li>
Identify training gaps and recommend enhancements to support overall operational success.</li></ul><br>
Requirements:
<p>
EDUCATION, CERTIFICATION/LICENSURE AND EXPERIENCE</p><ul><li>
High school diploma or equivalent required.</li><li>
Strong knowledge of orthopedic scheduling workflows and provider preferences.</li><li>
Ability and willingness to be cross-trained and functionally proficient in all call center departments, including general call queue, radiology scheduling, referrals, worker&rsquo;s compensation, and switchboard operations.</li><li>
Excellent communication, problem-solving, and organizational skills.</li></ul><p>
PREFERRED</p><ul><li>
Prior experience (3yrs min.) in healthcare call center or patient access experience.</li><li>
Experience interpreting call center metrics and dashboards</li><li>
Previous leadership, lead, supervisory, or training experience.</li><li>
Experience working in a remote call center environment.</li><li>
Familiarity with quality assurance and performance improvement initiatives.</li><li>
Experience with EHR and call center reporting systems.</li></ul><p>
SKILLS/ABILITIES</p><ul><li>
Ability to support and guide staff in a fast-paced, remote environment.</li><li>
Comfort and confidence facilitate training and knowledge-sharing.</li><li>
Functional versatility across multiple call center departments and workflows</li><li>
Strong analytical skills with the ability to interpret and explain performance data.</li><li>
Collaborative leadership style with the ability to influence without direct authority.</li><li>
High attention to detail and commitment to patient-centered service</li><li>
Comfortably providing constructive feedback and recommendations</li></ul><p><i>
Pay Information: $19.00-$22.00/hour, depending on experience.</i></p><p><i>
We are currently accepting applications through March 19, 2026.</i>
</p><p>Panorama Orthopedics &amp; Spine Center is an Equal Opportunity Employer, Male/Female/Veteran/Disabled. Offers of employment are contingent upon successful completion of a pre-employment drug screen and background check.</p></div>

Patient Appointment Scheduling Lead

Teton Valley Health Care

<div><p>The Clinical Informatics Specialist serves as the primary bridge between clinical operations and information systems in a rural acute and ambulatory care setting. This role focuses on optimizing EMR and ancillary clinical systems (e.g., EMR, WebPT, Express Labs, IRIS, PACS, interface engines, patient registries) through end-user support, training, workflow improvement, and system implementation/maintenance to support evidence-based care, regulatory compliance, and organizational goals.</p><br>
<p></p>
<p>
This role is onsite in Driggs, ID</p>
<p>
Must have unrestricted US work authorization &mdash; no visa sponsorship available</p>
<p>
Strong preference for candidates with prior US-based clinical or EMR experience and excellent verbal English communication for direct physician support</p><p><b>
Essential Duties and Responsibilities</b></p>
<ul><li><b><i>
Onboards staff and providers into the EMR by creating usernames and assigning roles and departments. Adds specific clinical staff to the provider table and interface mapping. Enrolls physician&rsquo;s and APP&rsquo;s with Electronic Prescribing of Controlled Substance (EPCS), adds provider signatures, and various phones apps such as athenaOne, athenaCapture and VIP for EPCS.</i></b></li><li>
Acts as subject matter expert for clinical information systems; provides at-the-elbow support, troubleshooting, and issue resolution for physicians, nurses, and staff, including EMR-specific technical issues such as data integration errors, workflow status changes, and charting discrepancies.</li><li>
Designs, delivers, and maintains training programs/materials for new hires, ongoing competency, and system upgrades/changes; serves as primary trainer/educator during implementations.</li><li>
Analyzes workflows, identifies opportunities for improvement, changes roles/permissions, and implements EHR optimizations that enhance daily clinical operations, revenue cycle processes, and quality outcomes.</li><li>
Participates in evaluation, selection, implementation, interface development, and upgrade of clinical applications; manages process flow changes and ensures successful adoption.</li><li>
Collaborates closely with ITS Director with broader technical issues like Interface Message Queue manager (IMQM), Quality Director with quality measures and reporting, <b><i>Clinical Directors and Staff with EMR workflow, and Administration,</i></b><i> </i>on systems projects, reporting needs, regulatory compliance (CMS, MIPS, etc.), and initiative rollouts.</li><li>
Monitors system performance; works with various inboxes (buckets) to quickly resolve issues without the need of external support for efficiency, identifies and reports anomalies, inefficiencies, or errors; submits vendor tickets and helps coordinates resolution with external support when necessary.</li><li>
Ensures systems maintain patient privacy/confidentiality in compliance with HIPAA and potential accreditation standards; advises on regulatory impacts.</li><li>
Stays current on clinical informatics trends, technologies, and regulatory changes; makes informed recommendations for new systems or enhancements that align with organizational needs and budget.</li><li>
Provides patient portal support, limited to errors with portal itself or pushing results to portal (not supporting patient end devices) and supports basic revenue cycle/data management needs.</li><li><b><i>
Monitors PRACTICE inboxes and the Interface Message Queue Manager (IMQM).</i></b></li><li>
Collects end-user feedback, follows up on concerns, and uses aggregate data to drive system improvements that enhance patient safety, satisfaction, and staff engagement.</li><li>
Other minor duties related to the EMR systems can include, but are not limited to password resets, MFA setup, software integrations, 3rd party EMR applications, etc.</li></ul><p><b>
Qualifications</b></p>
<p><b>
Education and Experience</b></p>
<ul><li>
Registered Nurse (preferred) or other clinical background (e.g., LPN, allied health professional) with prior informatics experience considered.</li><li>
3&ndash;5 years of direct patient care/clinical experience required.</li><li>
Experience with <b><i>multiple</i></b><i> </i>EMR&rsquo;s strongly preferred; previous informatics/analyst role ideal. Experience with Athena Health also a positive.</li></ul></div>

Clinical Informatics Specialist

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