emergency call taker

Prince George's County

<div><div><div><h2 class="jobSectionHeader"><b>Nature and Variety of Work</b></h2></div>
<p></p><div><p><b>Come join our team!</b></p><p></p><div><br>
Prince George&rsquo;s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.</div><p></p><p><b><br>
Bilingual applicants are encouraged to apply.</b></p><div></div><div><br>
The <b>Office of Homeland Security</b> is currently seeking qualified applicants to fill <b>Public Safety Emergency Call Taker I/II</b> positions, Grade <b>P14/P15</b> in the <b>Public Safety Communications (PSC) </b>Division <b>for its upcoming Spring training classes</b>. This role is critical in maintaining and supporting public safety. If you have a desire to help the community, support emergency responses, and are seeking a rewarding career in public safety communications, we invite you to apply today.</div><div></div><div><b><br>
About the Position</b><br>
Call Takers receive incoming calls via the 9-1-1 system's emergency or non-emergency lines, enter and transmit appropriate emergency information and codes into the Computer Aided Dispatch (CAD), and simultaneously provide pre-arrival and post-dispatch instructions to distressed or irate callers while recording data in the CAD system. Call Takers are responsible for becoming familiar with emergency and dispatch protocols to effectuate response and transmission of emergency requests in a safe, reproducible, and non-arbitrary manner. Incumbents are expected to exhibit highly skilled listening ability in order to quickly and accurately ascertain from emotional, distraught individuals, the nature of assistance required along with the ability to accurately and quickly type/enter the information in the CAD system.<br>
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Call Takers must have the tolerance to work under pressure. Work is performed inside a secured, windowless office environment with a specialized low-light system and includes prolonged periods of sitting at a designated workstation monitoring computer screens and entering data. There is limited opportunity for physical movement; rest and meal periods are dependent on workload. Incumbents must be able to perform the following: reaching, fingering, grasping, hearing/listening, seeing/observing, and repetitive motions. Vision abilities required for this job include close vision and the ability to adjust focus; the ability to see with or without corrective lenses, and well enough to read standard text and text displayed on a video display terminal. Work may require constant focus on a computer screen for two or more hours at a time.</div><div></div><div><b><br>
About the Agency</b></div>
The Office of Homeland Security (OHS) was developed as a result of legislation passed in 2003. This new agency incorporated critical emergency response entities that were previously part of other agencies. Public Safety Communications (PSC), which included all County 9-1-1, emergency dispatch and radio system support, had been part of the Office of Information Technology and Communications (OITC). The Emergency Management Division (EM) was within the Fire/EMS Department. EM and PSC were combined under the leadership of the Deputy Chief Administrative Officer for Public Safety/Director of Homeland Security, forming the Office of Homeland Security. The legislation and resulting changes to the Charter, spelled out the separate and distinct missions assigned to EM and PSC.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Work</b></h2></div>
<p></p><div><ul><li>Operate a workstation comprised of multiple computer systems including Automatic Call Distribution (ACD) 9-1-1 emergency and non-emergency telephone system, geographical mapping tools (GIS and aerial photography), Computer Aided Dispatch, and other repositories for critical information to answer, triage and process incoming emergency and non-emergency calls of service</li><li>
Initiate calls for service, utilizing appropriate protocols, provides pre-arrival instructions including CPR instructions, when appropriate</li><li>
Receive incoming requests for emergency and non-emergency assistance, determine the type of service(s) required and initiate calls for service in accordance with emergency dispatch protocols and Public Safety Communication (PSC), Police, Sheriff's, Fire/EMS and other public safety agencies' policies</li><li>
Receive calls via the radio, 9-1-1 system or telephone while using an issued headset or other computer-based communication equipment and processes/records pertinent information according to agency procedures and protocol</li><li>
Make computer inquiries and be able to interpret the information that is received from the various agencies via the computer</li><li>
Operate the various technical systems and equipment necessary to obtain and properly process 9-1-1 calls for service. This includes the deaf teletype system, 9-1-1 system, text to 9-1-1 computer function, language line, mapping programs, and the Computer Aided Dispatch system</li><li>
Provide emergency pre-arrival and post-arrival instructions to the caller to mitigate or lessen the impact of their emergency prior to arrival of public safety responders</li><li>
Gather, classify, and supplement pertinent information obtained from caller(s) and enter it into the CAD system, consistent with appropriate protocols</li><li>
Utilize life support protocols, as authorized under the Maryland Emergency Medical Dispatch license/certification, to provide appropriate instructions to caller</li><li>
Establish communications with hearing impaired callers through the Maryland Relay 7-1-1 telephone system</li><li>
Identify non-English speaking callers and utilizes the language translation service as necessary to complete call processing</li><li>
Utilize the NCIC, METERS, and other related computer data bases to obtain information on criminal history, arrest warrants, missing persons, driver history, stolen property, stolen vehicles, securities and boats, vehicles, firearms, etc.</li><li>
Identify when it is appropriate to refer callers to other County, State, or Federal agencies or outside jurisdictions and maintains/prepares various logs and records pertinent to operations</li></ul><p><b>
This position is designated &quot;essential,&quot; </b>and the incumbent must be willing to participate as a critical/essential employee during emergencies, such as natural or manmade disasters or special activities/events. Essential employees are expected to report to work or remain at work when other County employees are granted administrative leave. Employees in this classification may be assigned to a one of four twelve hour rotating shifts to meet public safety service level requirements.</p><p><b>
All personnel in this class of work must work on site and </b><b>are not</b><b> eligible for telework or remote work assignments.<br>
</b></p><br>
</div><p></p><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><p><b>Minimum Qualifications</b></p><p>
Candidates must meet all minimum qualifications listed below to be eligible for additional consideration:<br>
<br>
</p><ul><li>High school diploma or G.E.D required</li><li>
One (1) year practical work experience to include one (1) year experience demonstrating the use of Windows-based computer programs</li><li>
Candidates must successfully pass agency-specified entrance examination</li></ul><div><b>
EACH APPLICANT MUST INCLUDE INFORMATION THAT CLEARY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.
</b></div></div><p></p><div><h2 class="jobSectionHeader"><b>Additional Information</b></h2></div>
<p></p><div><div><b>Job Location</b><b>:</b> Onsite at designated locations in Prince George's County</div><div></div><div><b><br>
Conditions of Employment:</b><b> </b>Upon selection, the candidate must:</div><br>
<ul><li>
Pass an administered 9-1-1 Specialist exam. Applicants who have previously taken and passed the exam on or after 8/1/2024 will not be required to re-test. Previous passing test scores will be applied.</li><li>
Be able to work ten (10) or twelve (12) hour rotating shifts</li><li>
Successfully pass a background investigation conducted by Prince George's County&rsquo;s Office of Human Resources Management Public Safety Investigations Division to include a medical examination, drug screen and psychological screening</li><li>
Satisfactorily complete all components of the Academic (Phase 1) training program by achieving a minimum score of 80% on all quizzes, examinations and practical evaluations</li><li>
Complete the NAED (National Academy of Emergency Dispatch) Emergency Telecommunicator Course (ETC) and obtain ETC certification by achieving a minimum score of 80% on all course examinations</li><li>
Complete the NAED &ndash; EMD (Emergency Medical Dispatch) course and obtain EMD certification by achieving a minimum score of 80% on all course examinations</li><li>
Complete the NAED &ndash; EFD (Emergency Fire Dispatch) course and obtain EFD certification by achieving a minimum score of 80% on all course examinations</li><li>
Complete the NAED &ndash; EPD (Emergency Police Dispatch) course and obtain EPD certification by achieving a minimum score of 80% on all course examinations</li><li>
Complete the Maryland State NCIC (National Crime Information Center) CN2 training course and obtain NCIC - CN2 certification by achieving a minimum passing score on all course examinations</li><li>
Complete the CPR/BLS (Cardiopulmonary Resuscitation/Basic Life Support) course for Health Care Providers and obtain CPR certification by achieving a minimum score of 80% on all course examinations</li><li>
Be willing to be an essential employee. PSC employees are considered ESSENTIAL and are required to work during emergency situations, including inclement weather, natural and man-made disasters, etc. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.</li><li>
Have the ability (driver's license, vehicle, or other reliable transportation) to report on time to the primary center in Bowie, Maryland or the backup center in Landover, Maryland at the prescribed reporting times or when directed to do so.</li><li>
Meet all training and performance standards and demonstrate proficiency as required by the agency.</li><li>
Wear and use agency protective apparel and equipment in the performance of their assigned duties.</li></ul><div></div><div><b><br>
Selection Process</b></div><p>
To be considered for this position, applicants must successfully complete all of the following stages:</p><p><b>
Phase 1</b></p><ul><li>
Qualifications Review and Standards Assessment</li><li>
Computerized Pre-Employment Examination</li><li>
Preliminary Screening</li></ul><div></div><div><b><br>
Phase 2</b></div><ul><li>
Background Investigation</li><li>
Psychological Screening</li><li>
Medical Examination &amp; Drug Screening</li></ul><div></div><div><b><br>
Phase 3</b></div><ul><li>
Final Offer of Employment</li><li>
Successfully Complete Public Safety Communications Training Session</li></ul><div></div><p><b><br>
Reasons for disqualification may include (but are not limited to) the following:</b></p><ul><li>
Previous disqualification for this or other public safety positions</li><li>
Deception or falsification on application or other documents</li><li>
Poor work history</li><li>
Poor driving record which includes suspended license/DWI/DUI</li><li>
History or pattern of crimes, both reported and not reported; felony/misdemeanor conviction; illegal drug usage, possession, distribution, sale, or purchase</li><li>
Failure to meet physical and mental standards</li><li>
Failure to present a professional appearance</li></ul><p></p><p><b><br>
Notifications</b></p><p><b>
Notifications for this position will be made via email.</b></p><p>
Applicants must monitor the e-mail account provided and update their online profile with any changes to personal information. All information, notices and scheduling regarding this application and evaluation process will be provided only in the candidate's online profile and/or through the email account provided at the time of application.</p><p>
Applicants must ensure your e-mail account allows emails from all addresses ending in &quot;@co.pg.md.us&quot;.</p><p></p><div><b><br>
For more information, you may email </b><b>pscrecruiting@co.pg.md.u</b><b>s.</b><br>
<br>
</div></div></div><p></p><div><div><p><b>ONLY ONLINE APPLICATIONS WILL BE ACCEPTED</b></p><br>
<p></p>
<p><b>Eligibility to Work</b>:<b> </b>Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.<br>
<br>
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify.</p><br>
<p></p>
<p><b>INTERNAL APPLICANTS: </b>If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.</p><br>
<p></p>
<p><b><i>Prince George's County Government is an Equal Opportunity/Affirmative Action Employer</i></b><b> </b><b><i>Committed to Diversity and Inclusion in the Workplace</i></b></p></div></div></div>
<br><div></div><div><div><div><p><b>General Plan Information:</b></p><div> </div><div>The Prince George&rsquo;s County benefits plan year is from January 1 to December 31. </div><div>A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse. </div><div>Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.</div><div>The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services). </div><div><br>
<b><i>New employees must enroll in the County&rsquo;s health benefit plans within thirty (30) days of the hire date. </i></b></div><div>The effective date of the health benefits coverage is the <b><i>beginning of the month following a waiting period of forty-five (45) days from the date of hire.</i></b> </div><div>After enrolling in the County&rsquo;s benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).</div><div> </div><div>Employee Benefits<br>
<br>
Prince George&rsquo;s County is proud to offer employees an attractive and comprehensive benefits program, including the following:<br>
 <ul><li>Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 + hours, per week) </li><li>Group Term Life Insurance </li><li>Long &amp; Short-Term Disability </li><li>Flexible Spending Accounts<ul> <li>Dependent Care Assistance Program </li><li>Health Care Flexible Spending Account</li></ul> </li><li>Paid Leave (Annual, Personal, &amp; Sick) </li><li>13 Paid Holidays </li><li>Retirement Benefits<ul> <li>Defined Benefit Pension Plan<ul> <li>Employer Contribution Rate-11.71%</li></ul> </li><li>Supplemental Pension Plan<ul> <li>Employee Contribution Rate (Pre-Tax)-3.48%</li></ul> </li><li>457(b) </li><li>403(b)</li></ul> </li><li>Employee Discounts </li><li>Employee Assistance Program </li><li>Voluntary Benefits<ul> <li>Critical Illness </li><li>Whole Life Insurance </li><li>Accident Insurance </li><li>Legal Services</li></ul> </li></ul><br>
For additional details, please visit: https://www.princegeorgescountymd.gov/departments-offices/human-resources-management/employees/benefits</div></div></div></div><p></p>

PUBLIC SAFETY EMERGENCY CALL TAKER I/II

City of Durham, NC

<div><div><div><div><div><b>Salary</b><div>
</div></div></div><div><div>$46,762.00 - $72,570.00 Annually</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>Durham, NC</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Full time with benefits</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>26-05892</div>
</div></div></div><div><div><div><div><b>Department</b></div>
</div><div><div>Emergency Communications (911)</div>
</div></div><div><div><div><b>Opening Date</b></div>
</div><div><div>03/17/2026</div>
</div></div></div><div><div><div><div><b>Closing Date</b></div>
</div><div><div>Continuous</div></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Position Description</b></h2></div><br>
<p></p><div><br>
<br>
<p><b>Work, Serve, Thrive. With the City of Durham</b><br>
Advance in your career while making a real difference in the community you serve.</p><p><b>
Why work at the Durham Emergency Communications Center? Click this link to find out more!</b><br>
<br>
<b>Hiring Range:</b> $22.48 - $34.44 Hourly ($1.50 shift premium during the hours of 4:00 PM and 8:00 AM)</p><p>
(Please note that salary range higher than the minimum will be based on prior 911 experience).</p><p><b>
Work Day/Hours: Hours during classroom training will be from 8:00 - 5:00. Once classroom training is completed, team members will be assigned to 4 day work weeks with 12-hour shifts; shift will be </b><b>EITHER</b><b> 5:00 am to 5:00 pm </b><b>OR</b><b> 5:00 pm to 5:00 am.</b> <b>This coverage utilizes fixed shifts including nights, weekends and holidays. Shifts are determined by the needs of the agency.</b></p>
This posting is to find candidates for our next training academy starting<b> JUNE 15th</b><br>
<br>
<b>Please note that our next academy has 12 spaces available. Submitting an application cannot guarantee a spot in the upcoming academy as spaces are limited and subject to availability.</b><p><br>
The Durham Emergency Communications Center works to provide City and County residents the fastest, most-efficient emergency call response possible while ensuring the safety of our police, fire and emergency medical services responders. Our state-of-the art center was the first, and currently one of only three, in the nation to hold both emergency medical dispatch accreditation from the Commission for Accreditation of Law Enforcement Agencies and Project 33 agency training program certification from APCO International. We're constantly finding ways to improve the quality of assistance we provide to the community, knowing service is our one and only product. If innovating and serving in a fast-paced environment are for you, bring your talent and skills to Durham!<br>
<br>
Are you looking for meaningful career in a fast paced, high energy environment? When you work as a 911 call taker, you'll be able to save lives without ever leaving your chair. Our dispatch center features state-of-the-art technology enabling you to be the difference between life and death when people call for help. Promotional opportunities including dispatch of Police, Fire and EMS are currently available.<br>
<br>
<b>If this sounds like an environment where you would thrive we would love for you to join our team!</b></p><ul><li><b>
This is an entry level position into the Durham Emergency Communications Center. This position is expected to progress and be promoted to communications dispatch position.</b></li><li><b>
Work Days/Hours:</b><b> Hours will vary. Call Takers are scheduled for 24 hour coverage. This coverage utilizes fixed shifts including nights, weekends and holidays. Shifts are determined by the needs of the agency.</b></li></ul>
<br>
The purpose of this position is to provide assistance to callers reporting emergencies and/or requesting help in situations requiring Police, Fire or EMS. This is accomplished by answering incoming calls and serving as the first point of contact for residents, visitors and businesses.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties/Responsibilities</b></h2></div>
<p></p><div><ul><li>Answer and process emergency and administrative phone calls.</li><li>
Follows scripted protocol questions, enters appropriate information for emergency responders and provides pre-arrival instructions. (Will connect with bilingual interpreter if necessary.)</li><li>
Simultaneously read scripted protocol questions while clearly and concisely typing the information received.</li><li>
Routes calls by categorizing incoming calls and directing them to the appropriate division.</li><li>
Creates service requests by analyzing incoming calls; creates requests; forwards requests; and follows up with other city departments on open requests.</li></ul><br>
<b>
Skills:</b><ul><li>
Emotional awareness to quickly and accurately transition between calls with imminent threat to life and/or property to calls of a more routine nature.</li><li>
The ability to professionally respond to caller needs, rather than actions, demonstrating proficiency in caller control when interacting with difficult callers.</li><li>
Proficiency in multi-tasking;</li><li>
Exceptional attention to detail;</li><li>
Creative problem solving;</li><li>
Excellent reading comprehension;</li><li>
Strong short term memory.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications &amp; Experience</b></h2></div>
<p></p><div><ul><li>High School/GED.</li><li>
Six months experience in a fast paced customer service environment.</li><li>
Certification in International Academy of Emergency Dispatch Police, Fire and EMS call taking protocols is required within 6 months of hire.*</li><li>
CPR Healthcare Provider Certification within 6 months of hire.*</li><li>
Pass Psychological Exam prior to hire.</li><li>
Requires learning one dispatch discipline (Fire/EMS or Police) within 18 months of employment</li><li>
This position is critical to emergency operations and will report to work in spite of or because of an emergency or disaster event.</li><li>
No Class B (or higher) misdemeanor conviction in the last ten (10) years (please see a list of Class B Convictions Here)</li><li>
No Felony Conviction</li><li><b>
Please note </b>that for any selected candidate in an operational position they must meet requirements designated by NCOEMS, by following this link you can view an FAQ outlining those employment requirements https://info.ncdhhs.gov/dhsr/EMS/faqcomp.htm#legalrec</li></ul><br>
<ul><li><b>NOTE</b>: Employee will be trained in International Academy of Emergency Dispatch Police, Fire and EMS call taking protocols and CPR Healthcare Provider. Certifications are paid for by the department and provided during assigned work hours.</li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Additional Preferred Skills</b></h2></div>
<p></p><div><ul><li>Call Center experience.</li><li>
Bilingual (English/Spanish).</li></ul><p><i><br>
The Durham Emergency Communications Center (DECC) is committed to maintaining a workplace free from discrimination and harassment based on any protected status under federal, state, or local law. We expect every member of the DECC community to contribute to an inclusive environment where all individuals are treated with dignity and respect.</i></p><p><i>
Employment decisions&mdash;such as hiring, compensation, training, performance evaluation, and termination&mdash;are made fairly and without bias. DECC provides equal employment opportunities to all qualified candidates and employees.</i></p></div></div></div><p></p>
<br><p></p><div><div><div><p><b>Benefits &ndash; General Full-Time Employees</b></p><ul> <li>12-13 paid holidays per year </li><li>13 standard work days of vacation per year </li><li>13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement </li><li>2 weeks paid military leave per year </li><li>Medical, dental, vision, and supplemental life insurance plans </li><li>State and City retirement plans </li><li>Short and long term disability plans </li><li>Paid temporary disability leave for specified conditions </li><li>City contribution of 13.6% into the N.C. State Retirement System </li><li>Paid funeral leave </li><li>Employee Assistance Program - personal and family counseling </li><li>Paid life insurance equal to annual salary </li><li>48 hours for volunteer work each year* </li><li>4 hours parental leave each year </li><li>Workman's Compensation Insurance </li><li>457 Deferred Compensation Plans</li></ul><b>Benefits - Part-Time (1,000 hours or more per year)</b><ul> <li>401(k) retirement plan (5.0% of salary) </li><li>State retirement plan</li></ul><b>Benefits Part-Time (Average 30 hours per week over 12 month period)</b><ul> <li>401(k) retirement plan (5.0% of salary) </li><li>State retirement plan effective first day of the month following date of hire </li><li>Health insurance effective first day of the month following date of hire </li><li>Dental and life insurance, after one year of service </li><li>Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service</li></ul></div></div></div><p></p>
<br><div><div><div><div><b>Employer</b></div>
<div>City of Durham</div>
</div></div><div><div><div><b>Address</b></div>
<div><p>101 City Hall Plaza<br>
<br>
Durham, North Carolina, 27701
</p></div></div></div><div><div><div><b>Website</b></div>
<div>http://agency.governmentjobs.com/durhamnc</div></div></div></div>

911 Emergency Communications Technician (Call Taker)

Prince George's County, Maryland

SYEP Positions (Ages 18-24)

SYEP Positions (Ages 16-17)

Community Care Ambulance

<div><p><b>Position Purpose:
</b></p><p>The Emergency Services Telecommunicators primary call taking responsibilities are to receive service requests and dispatch the appropriate resources to ensure timely response to meet the needs served by Community Care Ambulance in compliance with established guidelines while maintaining good customer relations. Dispatching of medical transportation may include any or all 911, Emergency Medical and Emergency Fire call assignments.</p><p>
To appropriately respond and provide assistance to those in need. Also to assist in administrative functions including but not limited to: information gathering, report generating, and assisting with billing functions</p><p><b>
Minimum Qualifications:
</b></p><p><b>Education:
</b></p><ul><li><i>Must be 18 years of age</i> and possess a high school diploma or GED.</li><li>
Must have excellent communication skills and have the ability to deal with crisis/emergency situations in a calm manner.</li><li>
Must be CPR and First Aid trained or have the ability to be trained.
</li><li>Must possess a current Ohio EMT certification or higher along with a valid Ohio Drivers License.
</li><li>Must be able to meet Community Cares Insurability requirements.</li></ul><p>
</p><p><b>Physical Demands:</b></p><ul><li>
Requires minimal bending, twisting, squatting, kneeling, lifting and other repetitive movements associated with routine operations of a communications center.
</li><li>Eyesight must be in compliance with the standards set forth by the O.D.O.T. for day and night driving and may be corrected with the aid of prescription eye-wear.
</li><li>Hearing of low and high frequencies is required and may be corrected with the use of hearing aids.
</li></ul><p><b>Work Environment:</b></p><ul><li>
24/7 operation including evening, weekends, and holidays as necessary</li></ul><p>
</p><p><b>TOOLS USED</b>:
</p><ul><li>Various types of radio, telephone, computer, and telecommunications equipment.</li><li>
The Dispatcher/Scheduler will possess the knowledge of how to use each piece of communications in dispatch.
</li></ul><p><b>Supervised by:
</b></p><ul><li>Communications Supervisor
</li></ul><p></p><p><b>Direct Reports:</b></p><ul><li>
none</li></ul></div>

911 Telecommunicator

Ogemaw County Emergency Dispatch Authority

<p><b>Overview</b><br/>Join our dedicated emergency response team as a 911 Dispatcher, where your quick thinking and compassionate communication can make a life-saving difference. In this vital role, you will serve as the critical link between callers in distress and first responders, coordinating emergency services with precision and professionalism. Your energetic approach and attention to detail will ensure that every call is handled efficiently, providing reassurance and clarity during some of the most urgent moments in people's lives. This paid position offers an opportunity to work in a fast-paced environment where your skills directly impact community safety and well-being.</p><p><b>Responsibilities</b></p><ul><li>Answer multi-line phone systems promptly and professionally, demonstrating excellent phone etiquette and communication skills.</li><li>Assess emergency calls through phone triage, gathering essential information using medical terminology, law enforcement protocols, and analysis skills.</li><li>Dispatch police, fire, EMS, or other emergency responders accurately using GPS and GIS technology to determine precise locations.</li><li>Provide critical instructions to callers on first aid procedures, CPR, or other medical assistance while coordinating with emergency teams.</li><li>Maintain detailed records through data entry and transcription of call information, incident reports, and shift logs with high accuracy.</li><li>Manage conflict situations with calm negotiation and conflict management techniques to de-escalate distressed callers.</li><li>Operate multi-line phone systems efficiently while handling multiple calls simultaneously under pressure.</li></ul><p><b>Qualifications</b></p><ul><li>Must be at least 18 years of age</li><li>Must have a high school diploma or GED</li><li>Must have a valid Michigan drivers license and be eligible to drive</li><li>Must submit to a background check</li><li>Must maintain a direct 24/7 phone number to be contacted</li><li>Must have reliable transportation</li><li>Must be able to handle high stress situations for a long period of time</li><li>Must be able to sit or stand up to 12 hours a day</li><li>Must be able to type at least 35 words per minute</li><li>Must be familiar with Windows and e-mail programs</li><li>Must be able to work nights, holidays, and weekends without exception, 911 is a 24/7 operation</li><li>Must be able to work reasonable amounts of overtime, sometimes on short notice</li><li>Must have the ability to focus and multi-task</li><li>Must have good hearing, good vision including ability to see color and dexterity</li><li>Must be able to read, speak and communicate English clearly</li><li>Must be able to pass a physical and drug testing</li><li>Must have previous employment of 6 months or more in a customer service related job</li><li>Strong understanding of GIS (Geographic Information Systems), GPS technology, and law enforcement, fire service and EMS procedures.</li><li>Knowledge of medical terminology, first aid practices, and basic rescue protocols.</li><li>Demonstrated analysis skills for assessing situations quickly and making sound decisions.</li><li>Excellent communication skills with the ability to convey clear instructions over the phone in high-stress scenarios.</li><li>Proficiency in typing, data entry, transcription, and managing multi-line phone systems efficiently.</li><li>Ability to handle security-sensitive information with discretion and professionalism.</li><li>Residing in Ogemaw County or within 50 Miles of Ogemaw County is preferred.</li></ul><p>Pay: From $19.85 per hour</p><p>Benefits:</p><ul><li>457(b)</li><li>Dental insurance</li><li>Dependent health insurance coverage</li><li>Health insurance</li><li>Life insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Have you ever been convicted of a felony?</li><li>Are you available to work nights, weekends and holidays?</li></ul><p>Work Location: In person</p>

911 Dispatcher

<div><div><div><h2 class="jobSectionHeader"><b>Nature and Variety of Work</b></h2></div><br>
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<div><b>Come join our team!</b></div><div></div><div><br>
Prince George&rsquo;s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.</div><p></p><p><b><br>
BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY.</b></p><div></div><div><br>
The Office of Homeland Security is seeking qualified applicants to fill<b> Public Safety Emergency Dispatcher I/II </b>positions, Grade P16/P18 in the<b> Public Safety Communications (PSC) Division </b>for its upcoming Spring 2026 training classes. This role is critical in maintaining and supporting public safety. If you have a desire to help the community, support emergency responses, and are seeking a rewarding career in public safety communications, we invite you to apply today.</div><div></div><div><b><br>
About the Position</b></div><div></div><div><br>
Public Safety Emergency Dispatcher I incumbents/personnel must have the tolerance to work under pressure. Work is performed inside a secured, windowless office environment with a specialized low-light system and includes prolonged periods of sitting at a designated workstation monitoring computer screens and entering data. There is limited opportunity for physical movement; rest and meal periods are dependent on workload. Selected candidates must be able to perform the following: reaching, fingering, grasping, hearing/listening, seeing/observing, typing, and repetitive motions. Vision abilities required for this job include close vision and the ability to adjust focus; the ability to see with or without corrective lenses, and well enough to read standard text and text displayed on a video display terminal. Work may require constant focus on a computer screen for two or more hours at a time.</div><p><b>
All personnel in this class of work must work on site and are not eligible for telework or remote work assignments.</b></p><div><b><br>
About the Agency</b></div><br>
The Office of Homeland Security (OHS) was developed as a result of legislation passed in 2003. This new agency incorporated critical emergency response entities that were previously part of other agencies. Public Safety Communications (PSC), which included all County 9-1-1, emergency dispatch and radio system support, had been part of the Office of Information Technology and Communications (OITC). The Emergency Management Division (EM) was within the Fire/EMS Department. EM and PSC were combined under the leadership of the Deputy Chief Administrative Officer for Public Safety/Director of Homeland Security, forming the Office of Homeland Security. The legislation and resulting changes to the Charter, spelled out the separate and distinct missions assigned to EM and PSC.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Work</b></h2></div>
<p></p><div><ul><li>Dispatch Police Officers, Deputy Sheriffs, and/or Fire/EMS units to respond to calls for assistance which are of a routine or emergency nature</li><li>
Provide special instructions, hazard information, and additional information as appropriate or as requested by Police Officers, Deputy Sheriffs, or Fire/EMS personnel</li><li>
Follow guidelines on how to enter information for broadcast to law enforcement officers throughout the County; operate a workstation comprised of multiple computer systems including Automatic Call Distribution (ACD) 9-1-1 emergency and non-emergency telephone system, geographical mapping tools (GIS and aerial photography), Computer Aided Dispatch, and other repositories for critical information to answer, triage and process incoming emergency and non-emergency calls for service</li><li>
Initiate calls for service utilizing appropriate protocols, provides pre-arrival instructions including CPR instructions, when appropriate</li><li>
Receive incoming requests for emergency and non-emergency assistance, determine the type of service(s) required and initiate calls for service in accordance with emergency dispatch protocols and PSC, Sheriff, Police, Fire/ EMS, other public safety agencies' policy</li><li>
Receive calls via the radio, 9-1-1 system, or telephone while using an issued headset or other computer-based communication equipment and process/record pertinent information according to agency procedures and protocol and, performs job duties at the alternate 9-1-1 center if activated or during tests/drills</li></ul><p>
This position is designated &quot;essential,&quot; and the incumbent must be willing to participate as a critical/essential employee during emergencies, such as natural or manmade disasters or special activities/events. Essential employees are expected to report to work or remain at work when other County employees are granted administrative leave. Employees in this classification may be assigned to a one of four twelve hour rotating shifts to meet public safety service level requirements.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><p><b>Minimum Qualifications</b></p><p>
Candidates must meet all minimum qualifications listed below to be eligible for additional consideration:</p><br>
<ul><li>
High school diploma or G.E.D. is required</li><li>
Must be at least 18 years of age at time of application.</li><li>
One (1) year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience using a two-way radio</li></ul><div><b>
OR</b></div><ul><li>
Experience as a Public Safety Emergency Call Taker II with Prince George's County Government<br>
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Candidates must successfully pass agency-specified entrance examination.</b></div><p></p><div><b><br>
EACH APPLICANT MUST INCLUDE INFORMATION THAT CLEARY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.</b></div></div><br>
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<div><h2 class="jobSectionHeader"><b>Additional Information</b></h2></div><br>
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<div><b>Job Location</b>: 17321 Melford Blvd, Bowie, MD 20715 and/or 7915 Anchor Street, Landover, MD 20785</div><div><b><br>
Conditions of Employment</b><b>: </b><b>Upon selection, the candidate must:</b></div><ul><li>
Meet minimum qualifications and must pass an OHS 9-1-1 Specialist exam. Applicants who have previously taken and passed the exam on or after <b>8/1/2024</b> will not be required to re-test; instead, previous test scores will be used to receive the passing disposition.</li><li>
Be able to work ten (10) or twelve (12) hour rotating shifts</li><li>
Satisfactorily complete all components of the Academic (Phase 1) training program by achieving a minimum score of 80% on all quizzes, examinations and practical evaluations</li><li>
Complete the NAED (National Academy of Emergency Dispatch) Emergency Telecommunicator Course (ETC) and obtain ETC certification by achieving a minimum score of 80% on all course examinations</li><li>
Complete the NAED &ndash; EMD (Emergency Medical Dispatch) course and obtain EMD certification by achieving a minimum score of 80% on all course examinations</li><li>
Complete the NAED &ndash; EFD (Emergency Fire Dispatch) course and obtain EFD certification by achieving a minimum score of 80% on all course examinations</li><li>
Complete the NAED &ndash; EPD (Emergency Police Dispatch) course and obtain EPD certification by achieving a minimum score of 80% on all course examinations</li><li>
Complete the Maryland State NCIC (National Crime Information Center) CN2 training course and obtain NCIC - CN2 certification by achieving a minimum passing score on all course examinations</li><li>
Complete the CPR/BLS (Cardiopulmonary Resuscitation/Basic Life Support) course for Health Care Providers and obtain CPR certification by achieving a minimum score of 80% on all course examinations</li><li>
Successfully pass a background investigation conducted by Prince George's County&rsquo;s Office of Human Resources Management Public Safety Investigations Division to include a medical examination, drug screen, and psychological screening</li><li>
Have the ability (driver's license, vehicle, or other reliable transportation) to report to the primary center in Bowie, Maryland or the backup center in Landover, Maryland at the prescribed reporting times or when directed to do so</li></ul><ul><li>
Meet all training and performance standards and demonstrate proficiency as required by the agency.</li><li>
Wear and use agency protective apparel and equipment in the performance of their assigned duties where applicable.</li><li>
Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.</li></ul><div></div><div><b><br>
SELECTION PROCESS</b></div><p>
To be considered for this position, applicants must successfully complete all of the following stages:</p><p><b>
Phase 1</b></p><ul><li>
Qualifications Review and Standards Assessment</li><li>
Computerized Pre-Employment Examination - OHS 9-1-1 Specialist Exam</li><li>
Preliminary Screening</li></ul><div><b>
Phase 2</b></div><ul><li>
Background Investigation</li><li>
Psychological Screening</li><li>
Medical Examination &amp; Drug Screening</li></ul><div><b>
Phase 3</b></div><ul><li>
Final Offer of Employment</li><li>
Successfully Complete Public Safety Communications Training Session</li></ul><p><b>
Reasons for disqualification may include (but are not limited to) the following:</b></p><ul><li>
Previous disqualification for this or other public safety positions</li><li>
Deception or falsification of application or other documents</li><li>
Poor work history</li><li>
Poor driving record which includes suspended license/DWI/DUI</li><li>
History or pattern of crimes, both reported and not reported; felony/misdemeanor conviction; illegal drug usage, possession, distribution, sale, or purchase</li><li>
Failure to meet physical and mental standards</li><li>
Failure to present a professional appearance</li></ul><p></p><p><b><br>
Notifications</b></p><p>
Notifications for this position will be made via email.</p><p>
Applicants must monitor the e-mail account provided and update their online profile with any changes to personal information. All information, notices and scheduling regarding this application and evaluation process will be provided only in the online profile and/or through the email account that applicant provides with this application. Applicants must ensure e-mail account allows emails from all addresses ending in &quot;@co.pg.md.us&quot;.</p><p></p><div><b><br>
For more information and updates, you may email </b><b>pscrecruiting@co.pg.md.u</b><b>s.</b></div></div><br>
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</div><div></div><div><div><p><b>ONLY ONLINE APPLICATIONS WILL BE ACCEPTED</b></p><br>
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<p><b>Eligibility to Work</b>:<b> </b>Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.<br>
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This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify.</p><br>
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<p><b>INTERNAL APPLICANTS: </b>If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.</p><br>
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<p><b><i>Prince George's County Government is an Equal Opportunity/Affirmative Action Employer</i></b><b> </b><b><i>Committed to Diversity and Inclusion in the Workplace</i></b></p></div></div></div>
<br><div></div><div><div><div><p><b>General Plan Information:</b></p><div> </div><div>The Prince George&rsquo;s County benefits plan year is from January 1 to December 31. </div><div>A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse. </div><div>Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.</div><div>The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services). </div><div><br>
<b><i>New employees must enroll in the County&rsquo;s health benefit plans within thirty (30) days of the hire date. </i></b></div><div>The effective date of the health benefits coverage is the <b><i>beginning of the month following a waiting period of forty-five (45) days from the date of hire.</i></b> </div><div>After enrolling in the County&rsquo;s benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).</div><div> </div><div>Employee Benefits<br>
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Prince George&rsquo;s County is proud to offer employees an attractive and comprehensive benefits program, including the following:<br>
 <ul><li>Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 + hours, per week) </li><li>Group Term Life Insurance </li><li>Long &amp; Short-Term Disability </li><li>Flexible Spending Accounts<ul> <li>Dependent Care Assistance Program </li><li>Health Care Flexible Spending Account</li></ul> </li><li>Paid Leave (Annual, Personal, &amp; Sick) </li><li>13 Paid Holidays </li><li>Retirement Benefits<ul> <li>Defined Benefit Pension Plan<ul> <li>Employer Contribution Rate-11.71%</li></ul> </li><li>Supplemental Pension Plan<ul> <li>Employee Contribution Rate (Pre-Tax)-3.48%</li></ul> </li><li>457(b) </li><li>403(b)</li></ul> </li><li>Employee Discounts </li><li>Employee Assistance Program </li><li>Voluntary Benefits<ul> <li>Critical Illness </li><li>Whole Life Insurance </li><li>Accident Insurance </li><li>Legal Services</li></ul> </li></ul><br>
For additional details, please visit: https://www.princegeorgescountymd.gov/departments-offices/human-resources-management/employees/benefits</div></div></div></div><p></p>

PUBLIC SAFETY EMERGENCY DISPATCHER I/II

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