emergency communications dispatcher

State of Vermont

<div><div><div><div><div><b>Overview</b></div>
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Watch a short video on being a PSAP Emergency Communications Dispatcher I.</div><br>
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Are you looking for a career that serves the community? Are you a highly motivated individual that enjoys a fast paced, team-oriented environment? Do you have customer service or call center experience? Apply now for this opportunity to expand your career and be the voice of the Vermont State Police!</div><br>
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Applicants who are selected to move forward in the hiring process must pass testing before they are considered for an interview. Visit this site for more information about the test. A test prep guide will be emailed to applicants if selected.</div><br>
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$5,000 Hiring Bonus for New Hires!</b><br>
When funding is available, all new full-time Emergency Communications Dispatchers will receive a hiring bonus of $5,000 as follows:</div>
<ul>
<li>$1,000 will be awarded upon successful completion of the first pay period.</li>
<li>$1,500 will be awarded upon successful completion of the training program.</li>
<li>$2,500 will be awarded upon successful completion of one year of service.</li></ul><br>
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<div><b>
Job Summary</b><br>
An Emergency Communications Dispatcher (ECD) receives voice and text requests for police, fire, and medical services. The incumbent in this position determines the nature, urgency, and jurisdiction of a report and either dispatches first responders or transfers the call to the appropriate jurisdiction. The ECD documents information in Computer-Aided Dispatch (CAD) software and provides updates via phone or radio as needed. The ECD provides guidance and assistance to the public in life-safety situations; and coordinates appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.</div><br>
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Training</b><br>
A new hire will go through a lengthy, structured training program to learn Vermont State Police and E911 policy and procedures for handling emergent and non-emergent calls as well as other PSAP related responsibilities. The average training program lasts approximately 5 months.</div></div></div><div><div><div><b>
Knowledge, Skills, &amp; Abilities</b></div>
</div><div><ul><li>Ability to quickly and accurately transcribe radio and telephone messages.</li>
<li>Ability to remember details.</li>
<li>Ability to operate various software and computers.</li>
<li>Ability to operate 2-way radio and other communication systems.</li>
<li>Visit this site for the full list.</li>
</ul></div></div><div><div><div><b>Who May Apply</b></div>
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This position, <b>PSAP Emergency Communications Dispatcher I (Job Opening #54588)</b>, is open to all State employees and external applicants.<br>
If you would like more information about this position, please contact Michelle Hunt at michelle.c.hunt@vermont.gov.</div>
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Please note that multiple positions in the same work location may be filled from this job posting.</div>
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Resumes will not be accepted via e-mail. You must apply online to be considered.</div><br>
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PUBLIC SAFETY BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position to include Motor Vehicle/Criminal Records, Personal History, Credit and any additional background check(s).</div></div></div><div><div><div><b>
Environmental Factors</b></div>
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Due to the nature of this work, candidates with 100% loss of sight, hearing ability, or with major speech impediments will not be considered. Eligibility determination of candidates with a less severe disability will be made on an individual basis. the needs of the department, mandatory overtime may be necessary. The work is performed in an office environment at a computer workstation using different desktop computer systems, answering multiple phone lines and radio channels to process emergent and non-emergent calls for service. Employees regularly interact with extremely distressed individuals and unpleasant situations in graphic detail. Workload can change at a moment&rsquo;s notice and the incumbent needs to be able to react calmly. The work environment includes mandatory overtime; rotating shifts covering 24 hours a day, seven days a week, including holidays; frequent changes in multi-jurisdictional policies and procedures, and changes in equipment. Physical ability to perform the essential functions of the job including frequently remain stationary for long periods of time; frequently operate a computer and other office machinery such as a keyboard, mouse, phone, and fax machine; receive and communicate accurate information in a stressful or confrontational environment.</div>
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Minimum Qualifications</b></div>
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One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator.</div>
<div>OR</div>
<div>Two (2) or more years of experience as a non-emergency dispatcher, or in a customer service or administrative role that includes significant contact with the public.</div>
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Preferred Qualifications</b></div>
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High school diploma or equivalent.<br>
Vermont E911 Call Taker Certification.<br>
Experience running license, registration, and criminal history queries.<br>
Experience entering NCIC information.<br>
Experience as a First Responder.</div>
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Special Requirements</b></div>
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Performance requirement: Applicants must pass a Department of Public Safety administered computer based &quot;CritiCall&quot; test, which assesses computer and other job related skills.<br>
Certification by the E-911 Board as a telecommunicator may be required within six months of entry into the job.<br>
All candidates must pass a security clearance conducted by the Department of Public Safety.</div>
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Additional Benefits</b></div>
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In addition to the generous state employment package, PSAP employees receive the following compensation opportunities:</div>
<ul>
<li>Built-in overtime</li>
<li>Promotion eligibility after 2 years, which would also include a differential for training new hires</li>
</ul></div></div><div><div><div><b>Total Compensation</b></div>
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As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:</div>
<ul><li>80% State paid medical premium and a dental plan at no cost for employees and their families</li>
<li>Work/Life balance: 11 paid holidays each year and a generous leave plan</li>
<li>State Paid Family and Medical Leave Insurance (FMLI)</li>
<li>Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan</li>
<li>Tuition Reimbursement</li>
<li>Flexible spending healthcare and childcare reimbursement accounts</li>
<li>Low cost group life insurance</li>
<li>Incentive-based Wellness Program</li>
<li>Qualified Employer for Public Service Student Loan Forgiveness Program</li>
</ul>
<div>Want the specifics? Explore the Benefits of State Employment on our website.</div></div></div><div><div><div><b>
Equal Opportunity Employer</b></div>
</div><div>The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State&rsquo;s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.</div></div></div></div>

PSAP Emergency Communications Dispatcher I - Westminster

Seminole County/Board of County Commissioners

JOB
<br>Answers incoming emergency and non-emergency calls for emergency services provision via phone, text and radio(s). Provides emergency medical dispatch instructions to incoming callers. Dispatches Fire-Rescue units to a wide variety of emergency situations, communicates via radio to units and processes the calls by producing detailed logs of transmissions to and from the Communications Center and units in the field, makes notifications to key staff, partner agencies, personnel and units. Provides optimum customer service to callers under significant emotional strain and stress. **Annual Salaries are not inclusive of any automatic overtime. Typical schedule is 2,184 hours annually.CAREER PATHING OPPORTUNITIESEmergency Communication Trainee/Dispatcher I (Successfully complete 6 month county probation period)$37,044.00/yrEmergency Communications Dispatcher II (Complete in house state certified 4 week training academy; Attend and successfully pass an Emergency Medical Dispatch Course)$38,896.00/yrEmergency Communications Dispatcher III (160-240 hours of radio dispatch training; Successfully obtained Public Safety Telecommunicator certification; Pass Emergency Communications Dispatch exam part 1 and 2 with an 80% or higher)$41,618.00/yrEmergency Communications Dispatcher IV (240-300 hours of radio training; Meet or exceeds dispatch average of 30 seconds; Passed the Emergency Communications Dispatch Exam part 3 with a 80% or higher)$44,947.00/yrAdditional Incentives: Night DifferentialOn-Call PayCommunications Training Officer
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EXAMPLE OF DUTIES
<br><b>Note:</b> These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.Provides customer service and lifesaving instructions to the citizens of Seminole County and internal customers. Dispatches and tracks fire/rescue units to various emergencies within the County. Answers emergency and non-emergency calls via 9-1-1 phone system, Motorola radio system, and administrative telephone lines. Extracts necessary information from incoming calls, including evaluating calls to determine the nature and urgency of the call. Operates an advanced Fire/EMS Emergency Communication suite consisting of computer aided dispatch (CAD), multiple computer terminals and monitors, multiple interfaced systems and applications, computerized telephone system and Motorola radio system. Requires multi-tasking; simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications. Utilizes emergency medical and fire dispatching software to assess caller situation and provide lifesaving instruction when necessary while units are in route. Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and buildings in the County. Responsible for dispatching the closes and most appropriate Fire/EMS unit(s). Responsible for tracking of the status and location of all fire apparatus and fire investigators. Transmits messages and information to Fire/EMS units responding to calls. Provides emergency medical and fire instructions to citizens while EMS and Fire units are in route. Contacts outside agencies and other departments to coordinate aid (i.e., contacts utility companies to inform that wires are down or to arrange for electrical shutoffs, contacts the water services department to arrange for water turn-off, contacts law enforcement for police assistance).Answers routine questions or refers calls to appropriate agencies on non-Fire/EMS inquiries Answers after hours calls for various County departments. Consults supervisor on non-routine matters. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Additional DutiesPerforms other related work as required. In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.
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SUPPLEMENTAL INFORMATION
<br>Knowledge of or ability to learn Seminole County geography. Knowledge of or ability to learn proper radio operation and dispatching procedures. Ability to operate two-way radio equipment. Ability to read maps.Ability to operate a computerized multi-mode telephone system. Ability to use good dictation and clear speaking voice, and deal with multiple situations simultaneously. Ability to deal with the public in a compassionate and effective manner.Ability to deal professionally with the general public, commanding officers, law enforcement and other officials. Ability to communicate effectively in both oral and written form. Ability to transition from periods of mental and physical inactivity to periods of intense and stressful mental and physical activity (rapid keyboarding) at a moment's notice. Ability to follow oral and written directions. Ability to display sound judgement and take decisive action. Ability to process and respond to large amount of information. Ability to work in a team environment. Ability to maintain effective working relationships. Strong computer skills and ability to work multiple software programs simultaneously. Ability to remain calm and focused under emergency conditions.Ability to adapt to physiological changes associated with spikes in adrenaline, including increased heart rate, body temperature and blood pressure. Must possess and maintain a valid Florida Driver's License. All employees must attend Seminole County Required Trainings. Department Specific trainings per position may be required. Must be willing to work rotating shifts, nights, weekends, holidays. (This may include being called in for minimum staffing, shift coverage and/or community and natural disasters).

Emergency Communications Fire/EMS Dispatcher

Seminole County

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><p>Answers incoming emergency and non-emergency calls for emergency services provision via phone, text and radio(s). Provides emergency medical dispatch instructions to incoming callers. Dispatches Fire-Rescue units to a wide variety of emergency situations, communicates via radio to units and processes the calls by producing detailed logs of transmissions to and from the Communications Center and units in the field, makes notifications to key staff, partner agencies, personnel and units. Provides optimum customer service to callers under significant emotional strain and stress.</p><p>
**Annual Salaries are not inclusive of any automatic overtime. Typical schedule is 2,184 hours annually.</p><p><b>
CAREER PATHING OPPORTUNITIES</b></p><div><div><div><b>
Emergency Communication Trainee/Dispatcher I</b> (Successfully complete 6 month county probation period)</div><div> $37,044.00/yr<br>
</div></div><br>
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Emergency Communications Dispatcher II</b> (Complete in house state certified 4 week training academy; Attend and successfully pass an Emergency Medical Dispatch Course)<br>
</div><div> $38,896.00/yr<br>
</div></div><br>
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Emergency Communications Dispatcher III</b> (160-240 hours of radio dispatch training; Successfully obtained Public Safety Telecommunicator certification; Pass Emergency Communications Dispatch exam part 1 and 2 with an 80% or higher)</div><div> $41,618.00/yr<br>
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Emergency Communications Dispatcher IV</b> (240-300 hours of radio training; Meet or exceeds dispatch average of 30 seconds; Passed the Emergency Communications Dispatch Exam part 3 with a 80% or higher)<br>
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</div><div> $44,947.00/yr</div></div></div><p><b><br>
Additional Incentives:</b></p><p>
Night Differential</p><p>
On-Call Pay</p><p>
Communications Training Officer</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2></div>
<p></p><div><p><b>Note</b>: <b><i>These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.</i></b></p><div><br>
Provides customer service and lifesaving instructions to the citizens of Seminole County and internal customers. Dispatches and tracks fire/rescue units to various emergencies within the County.</div><div></div><div><br>
Answers emergency and non-emergency calls via 9-1-1 phone system, Motorola radio system, and administrative telephone lines.</div><div></div><div><br>
Extracts necessary information from incoming calls, including evaluating calls to determine the nature and urgency of the call.</div><div></div><div><br>
Operates an advanced Fire/EMS Emergency Communication suite consisting of computer aided dispatch (CAD), multiple computer terminals and monitors, multiple interfaced systems and applications, computerized telephone system and Motorola radio system.</div><div></div><div><br>
Requires multi-tasking; simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications.</div><div></div><div><br>
Utilizes emergency medical and fire dispatching software to assess caller situation and provide lifesaving instruction when necessary while units are in route.</div><div></div><div><br>
Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and buildings in the County.</div><div></div><div><br>
Responsible for dispatching the closes and most appropriate Fire/EMS unit(s).</div><div></div><div><br>
Responsible for tracking of the status and location of all fire apparatus and fire investigators.</div><div></div><p><br>
 Transmits messages and information to Fire/EMS units responding to calls.</p><p>
 Provides emergency medical and fire instructions to citizens while EMS and Fire units are in route.</p><p>
 Contacts outside agencies and other departments to coordinate aid (i.e., contacts utility companies to inform that wires are down or to arrange for electrical shutoffs, contacts the water services department to arrange for water turn-off, contacts law enforcement for police assistance).</p><div>
Answers routine questions or refers calls to appropriate agencies on non-Fire/EMS inquiries Answers after hours calls for various County departments.</div><div></div><div><br>
Consults supervisor on non-routine matters.</div><div></div><div><br>
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.</div><p></p><p><b><br>
Additional Duties</b><br>
Performs other related work as required.<br>
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In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<p></p><div><div>High School Diploma/GED required.<br>
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Pass ECOMM testing standards &ndash; Previous testing scores within the last year will be accepted.<br>
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Must be able to Type min 35 wpm with typing test required.<br>
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<b>Licenses and/or Certifications:</b><br>
Must obtain CPR certification, Florida 911 Public Safety Telecommunication certification, and the International Academy of Emergency Medical Dispatcher certification within one year from hire and maintain these certifications as required for continued employment in the position.<br>
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<i>A comparable amount of education, training, or experience may be substituted for the minimum qualifications.</i></div><ul><li>Preference will be given to candidates with an Associates Degree and/or with previous dispatch, emergency communication center or call center experience.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Additional Requirements</b></h2></div>
 <p></p><div><p>Knowledge of or ability to learn Seminole County geography.</p><div></div><div><br>
Knowledge of or ability to learn proper radio operation and dispatching procedures.</div><div></div><div><br>
Ability to operate two-way radio equipment.</div><div></div><div><br>
Ability to read maps.</div><div></div><div><br>
Ability to operate a computerized multi-mode telephone system.</div><div></div><div><br>
Ability to use good dictation and clear speaking voice, and deal with multiple situations simultaneously. Ability to deal with the public in a compassionate and effective manner.</div><div></div><div><br>
Ability to deal professionally with the general public, commanding officers, law enforcement and other officials.</div><div></div><div><br>
Ability to communicate effectively in both oral and written form.</div><div></div><div><br>
Ability to transition from periods of mental and physical inactivity to periods of intense and stressful mental and physical activity (rapid keyboarding) at a moment's notice.</div><div></div><div><br>
Ability to follow oral and written directions.</div><div></div><div><br>
Ability to display sound judgement and take decisive action.</div><div></div><div><br>
Ability to process and respond to large amount of information.</div><div></div><div><br>
Ability to work in a team environment.</div><div></div><div><br>
Ability to maintain effective working relationships.</div><div></div><p><br>
Strong computer skills and ability to work multiple software programs simultaneously.</p><p>
Ability to remain calm and focused under emergency conditions.</p><p></p><p><br>
Ability to adapt to physiological changes associated with spikes in adrenaline, including increased heart rate, body temperature and blood pressure.</p><p></p><div><br>
Must possess and maintain a valid Florida Driver's License.</div><div></div><div><br>
 All employees must attend Seminole County Required Trainings.</div><div></div><div><br>
 Department Specific trainings per position may be required.</div><p>
 Must be willing to work rotating shifts, nights, weekends, holidays.</p><p>
 (This may include being called in for minimum staffing, shift coverage and/or</p><p>
 community and natural disasters).</p></div></div></div><p></p>

Baxter Health

<div><div><div><p><b>SUMMARY:
</b></p><p>The Emergency Medical Dispatcher (&ldquo;EMD&rdquo;) is responsible for appropriately receiving and screening all non-emergency and emergency requests for ambulance response through person to person contacts, phone lines, 911 systems, and through radio reports received. The Dispatcher ensures appropriate persons or services are contacted or dispatched in a timely manner. When necessary the dispatcher provides callers with life-saving instructions (i.e., CPR, bleeding control, choking, and childbirth). When necessary the dispatch ensures appropriate resources are available for all coverage areas. The dispatcher coordinates communication between various persons and entities throughout their respective shifts including hospital personnel, EMS, fire/rescue, law enforcement, 911, ER, transfer destination facilities and other key personnel. The dispatcher helps ensure all patient records are maintained including the initial CAD information, the patient EPCR, entry of patient information in hospital systems such as Optimum and Cerner. The dispatcher assists with maintaining schedules for on call personnel from the hospital and physician call schedules. The dispatcher is well versed in use of computer systems, assisting with clerical support for management of ambulance records. The dispatcher regularly monitors fire alarm panels, and other various alarm systems within the hospital each shift. The dispatcher assists with completion of Quality Review and documentation each shift as appropriate. Additional job responsibilities will be assigned as necessary to advance communication and EMS.</p>
<p><b>JOB REQUIREMENTS</b></p>
<p>Education: High school diploma or equivalent</p>
<p>Experience: Previous dispatch experience and knowledge of medical terminology preferred, but not required; willing to train individual with desire and initiative to learn.</p>
<p>Certifications: American Heart Association CPR Certification. Required to successfully complete EMD training within 1 year of employment and will assure certification remains active through recertification process thereafter. Will actively maintain a high level of proficiency through review and education of EMD standards.</p>
<p>Other:</p>
<ul><li>Must be 19 years of age or older to ensure compliance with hospital&rsquo;s insurance policies</li>
<li>Excellent oral and written communication, active listening, and customer service skills</li>
<li>Working knowledge of emergency medical procedures and terminology</li>
<li>Working knowledge of ambulance communications dispatching procedures and ambulance operations</li>
<li>Working knowledge of BRMC EMS service area, including street system, geographical layout of all surrounding service areas, and ability to read a map and give/receive directions as needed</li>
<li>Ability to remain professional, calm, and effective under heavy workloads and in emergency situations</li>
<li>Strong organizational skills, ability to multi-task in a fast pace environment with strong attention to detail</li>
<li>Ability to exercise good judgment and make appropriate decisions in emergency situations</li>
<li>Obtain and act on information quickly and accurately in emergency situations</li>
<li>Ability to comprehend and make inferences from written materials such as operations manuals</li>
<li>Working knowledge of computers, phone, and radio systems</li>
</ul>
<p><b>Safety Sensitive Designation:
</b></p><p>This position is deemed safety sensitive in accordance with Arkansas Act 593 governing Medical Marijuana.</p>
<p><b>Physical Demands:</b></p>
<p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to speak and hear continuously and have the ability to effectively communicate with patients, family, co-workers, ancillary staff, visitors, and physicians; to solve problems; and to make decisions independently in many types of encounters. Ability to stand and walk, move about freely, and bend, squat, and twist using proper body mechanics. Specific vision abilities include close, color, depth perception and ability to adjust focus. Occasionally lift, carry, push and/or pull up to 20 pounds throughout work shift using proper body mechanics. Spends 8 hours or more in front of computer, monitor or similar screen utilizing keyboard and/or mouse. Must be mentally and emotionally able to handle excessive stress, able to provide psychological support to peers, patient, family members, and bystanders, and able to perform multiple tasks and manage/monitor multiple operations and equipment frequently throughout the shift.</p>
<p><b>Work Environment</b>: Office setting within an emergency medical dispatch center. The work environment is frequently hectic with quick turnaround times and deadlines. The noise level in the work environment is usually moderate.</p>
<p><b>Position Type and Expected Hours of Work</b></p>
<p>This is a position in a hospital setting which is open 24 hours a day, 365 days a year. Shifts may vary depending on need. Primary shifts in dispatch will be 6A-6P day shift and 6P-6A night shift. Expectations will be that at least 1 full trained EMD will be assigned to each shift and the goal would be to consistently have 2 dispatchers trained and certified for each rotation. May be required to work overtime, during inclement weather and holidays.</p><p></p><p><br>
</p></div></div><br>
Location: Baxter Health &middot; 6950 - Emergency Services<br>
Schedule: Part time, 12 hour shift</div>

Dispatcher - Emergency Services

Allied Universal

<div><p>Security Dispatcher - Public Safety Telecommunicator</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><p>
Company Overview:
</p><p>Allied Universal&reg;, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.</p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p>
Allied Universal&reg; is hiring a <b>Security Dispatcher - Public Safety Telecommunicator</b> in <b>Marietta, Georgia. </b>The Security Operations Center Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team. The Dispatcher/Communications Officer is responsible for all tasks associated with initiating emergency response. Duties include answering emergency and non-emergency calls, providing life-saving instructions, dispatching public safety personnel, responding to general requests for assistance and information, and maintaining essential public safety records.</p><p><br>
</p><p><b>Security Dispatcher - Public Safety Telecommunicator</b></p><br>
<p></p><p>Starting Base Pay: $29.79 per hour.</p><p><br>
</p><p><b>RESPONSIBILITIES:
</b></p><ul><li>Alarm monitoring</li>
<li>CCTV monitoring
</li><li>Camera Survey</li>
<li>Answering phones; operate IP based telephone system</li>
<li>Radio Dispatch; use multi-channel communications</li>
<li>Radio and call logging
</li><li>Incident Report issuance and collection
</li><li>Operations support; routing of call information to the appropriate units for handling
</li><li>Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station</li>
<li>Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
</li><li>Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
</li><li>Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)</li></ul><p><b>
QUALIFICATIONS:</b>
</p><ul><li>Must possess a high school diploma or equivalent</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment</li>
<li>Work experience must include of the following:<ul><li>
Demonstrated analytic and critical thinking skills and ability to prepare reports</li>
<li>Ability to prioritize workload based on urgency</li>
<li>Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)</li>
<li>Ability to communicate effectively with IT and Security Systems professionals</li>
<li>Demonstrated ability to operate radio, telephone equipment and/or console monitors</li>
<li>Ability to adapt in a dynamic work environment while possibly working under pressure</li></ul></li></ul><p><b>
Desired Skills:</b></p><br>
<p></p><ul><li>Ability to work a rotating shift schedule, including nights, weekends, holidays, and overtime as required.</li>
<li>Proficiency with computers and job-related software programs.</li>
<li>Strong prioritization and decision-making skills.</li></ul><p><b>
Required Certifications:</b></p><br>
<p></p><ul><li><b>Public Safety Telecommunicator I and II.</b> IFSAC (International Fire Service Accreditation Congress) and Pro Board (National Board on Fire Service Professional Qualifications</li>
<li><b>Cardiopulmonary Resuscitation (CPR)</b></li>
<li><b>National Incident Management System (NIMS)</b>: IS-100, IS-200, IS-700, IS-800</li>
<li><b>Hazardous Materials (HazMat) Awareness</b></li></ul><h2 class="jobSectionHeader"><b>
Closing</b></h2><p>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
</p><p>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.</p><h2 class="jobSectionHeader"><b>
Requisition ID</b></h2><br>
2026-1570090</div>

Security Dispatcher - Public Safety Telecommunicator

V2X Inc

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Emergency Dispatcher will provide fire alarm dispatch services to the base populace by answering emergency 911 calls and initiating responses with appropriate personnel and equipment.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides emergency 911 and dispatching services.
  </li>
  <li>
   Provides medical response dispatch services to callers.
  </li>
  <li>
   Maintains maps, checklist, and charts, including automated programs.
  </li>
  <li>
   Prepares and maintains reports and records relating to emergency responses.
  </li>
  <li>
   Performs service calls internally.
  </li>
  <li>
   Responsible for department accountability procedures and other related duties.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   MINIMUM QUALIFICATIONS: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
  </li>
  <ul>
   <li>
    US National Requirements:
   </li>
   <ul>
    <li>
     CPR AHA or Red Cross, NR-EMR, Tele-Communicator I, II, Hazmat Awareness, NIMS 100, 200, 700, 800.
    </li>
    <li>
     All certifications must be currently posted on the DOD, IFSAC or Pro-Board Accreditation website or able to be reciprocated to DOD.
    </li>
    <li>
     Must have the ability to obtain and maintain a Secret security clearance
    </li>
   </ul>
   <li>
    Foreign National Requirements:
   </li>
   <ul>
    <li>
     CPR AHA or Red Cross, EMR, Tele-Communicator I, II, Hazmat Awareness, NIMS 100, 200, 700, 800.
    </li>
    <li>
     All certifications must be currently posted on the DOD, IFSAC or Pro-Board Accreditation website or able to be reciprocated to DOD.
    </li>
   </ul>
  </ul>
  <li>
   Experience:
  </li>
  <ul>
   <li>
    At least 3-5 years&rsquo; experience as a Fire Dispatcher, Must possess the following PC skills: Microsoft Office, Word, Excel, Outlook, Power Point, and Access
   </li>
  </ul>
  <li>
   Skills:
  </li>
  <ul>
   <li>
    Must have excellent communications and cognitive skills to effective handle emergency operations
   </li>
   <li>
    Must have good computer skills for daily reporting requirements
   </li>
   <li>
    Must have good interpersonal skills to promote effective team and group dynamics
   </li>
  </ul>
  <li>
   WORKING ENVIRONMENT: Stressful conditions, be able to work long hours, overtime and live among fellow firefighters.
  </li>
  <li>
   PHYSICAL ACTIVITIES: Work may require prolonged standing and sitting; Employee use of Personal Protective Equipment (PPE) is required in certain areas. Must comply with OSHA, EPA, Fire Regulations and published Company work rules
  </li>
 </ul>
 <strong>
  At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
 </strong>
</div>


Emergency Dispatcher

<div>Overview:
<div>
Emergency Dispatcher will provide fire alarm dispatch services to the base populace by answering emergency 911 calls and initiating responses with appropriate personnel and equipment.</div>
Responsibilities:
<ul><li>Provides emergency 911 and dispatching services.</li><li>
Provides medical response dispatch services to callers.</li><li>
Maintains maps, checklist, and charts, including automated programs.</li><li>
Prepares and maintains reports and records relating to emergency responses.</li><li>
Performs service calls internally.</li><li>
Responsible for department accountability procedures and other related duties.</li></ul>
Qualifications:
<ul><li><b>MINIMUM QUALIFICATIONS:</b> Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.<ul><li>
US National Requirements:<ul><li>
CPR AHA or Red Cross, NR-EMR, Tele-Communicator I, II, Hazmat Awareness, NIMS 100, 200, 700, 800.</li><li>
All certifications must be currently posted on the DOD, IFSAC or Pro-Board Accreditation website or able to be reciprocated to DOD.</li><li>
Must have the ability to obtain and maintain a Secret security clearance</li></ul></li><li>
Foreign National Requirements:<ul><li>
CPR AHA or Red Cross, EMR, Tele-Communicator I, II, Hazmat Awareness, NIMS 100, 200, 700, 800.</li><li>
All certifications must be currently posted on the DOD, IFSAC or Pro-Board Accreditation website or able to be reciprocated to DOD.</li></ul></li></ul></li><li>
Experience:<ul><li>
At least 3-5 years&rsquo; experience as a Fire Dispatcher, Must possess the following PC skills: Microsoft Office, Word, Excel, Outlook, Power Point, and Access</li></ul></li><li>
Skills:<ul><li>
Must have excellent communications and cognitive skills to effective handle emergency operations</li><li>
Must have good computer skills for daily reporting requirements</li><li>
Must have good interpersonal skills to promote effective team and group dynamics</li></ul></li><li><b>
WORKING ENVIRONMENT: </b>Stressful conditions, be able to work long hours, overtime and live among fellow firefighters.</li><li><b>
PHYSICAL ACTIVITIES: </b>Work may require prolonged standing and sitting; Employee use of Personal Protective Equipment (PPE) is required in certain areas. Must comply with OSHA, EPA, Fire Regulations and published Company work rules</li></ul><h4 class="jobSectionHeader"><b>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</b></h4></div>

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