emergency communications officer

Valley Emergency Communication Center (VECC)

<p><i><b>911 Dispatcher/Communications Officer</b></i><br/>Are you looking for an opportunity to assist the public and first responders? Would you like to have a career that makes a difference in an environment where your talents and dedication will truly be valued?</p><p><b>Join our team at SLVECC</b>! Our Communications Officers often make urgent decisions affecting the life, health, and welfare of the public and public safety personnel. SLVECC&rsquo;s Communications Officers receive calls for one or a combination of emergency situations that require police, fire, and medical services, and dispatch the appropriate personnel and equipment in response to the calls. Communications Officers are the critical link between callers and first responders.</p><p><b>Communications Officer Training is Scheduled to Start July 27, 2026</b></p><p><b>SUMMARY/GENERAL DESCRIPTION OF POSITION:</b>Under general supervision of the Training Coordinator and Shift Supervisor, employee will learn and become competent to receive, process and transmit routine non-emergency and emergency calls for police, fire, medical responders and other public safety departments via telephone and other communication devices.</p><p><b>ESSENTIAL DUTIES &amp; JOB FUNCTIONS:</b>Receive requests for police, fire and medical service by phone and answer routine 911 emergency and complaint telephone calls. This position is responsible for obtaining and gathering data concerning the authenticity, nature, and location of the incident and caller's identity; based on established operating procedures. Determines if the situation requires a dispatch of departmental personnel and equipment and/or relays the information to appropriate department or agency.</p><ul><li>Evaluates speech and emotional state of caller. Takes action necessary to calm caller, provides advice, counsel, assistance, and referral services as required by the circumstances.</li><li>Reads and interprets information on dispatch console screen to determine the reliability of dispatch priority assigned to incident, the accuracy of assignment, and the order in which calls should be dispatched.</li><li>Determines priorities of calls and transmits information and assigns units in the field and determines if follow-up action is necessary.</li><li>Operates computer terminal to transmit or receive police record information.</li><li>Ability to take information from multiple sources regarding an ongoing situation and produce an accurate narrative with key elements and facts.</li><li>Ability to listen and/or give instructions while quickly and accurately entering information using a keyboard.</li><li>Ability to remember and accurately transcribe spoken information including names, addresses, sequences of letters and numbers, descriptions and directions.</li><li>Relays medical and other instructions to field units according to established protocols.</li><li>Maintains appropriate records and prepares reports of activities occurring during shift.</li><li>Emergency dispatching of other public service agencies as needed to actively prevent or detect crime and enforce criminal statues or ordinances of the state of Utah or any of its political subdivisions.</li><li>Response to situations involving threats to public safety and making emergency decisions affecting the lives and health of others.</li><li>Performs duties that consist of providing community protection and communicates with the public, user agencies, and outside agencies in a courteous, effective and in a professional manner.</li><li>Ability to work on any shift, any day of the year including holidays, and to work mandatory overtime as necessitated by events of the day or for anticipated heavy service load events/shifts.</li><li>Demonstrates an ability to effectively listen, speak and write and interact within a diverse workgroup and with emergency personnel.</li><li>Demonstrates ability to maintain a professional demeanor in complex or difficult situations and ability to produce clear, written correspondence.</li><li>Cultivate and maintain a climate that is free of harassment, intimidation, and disrespect.</li><li>Perform other duties as required or assigned.</li></ul><p><b>WORKING CONDITIONS:</b>Work schedule requires overtime, nights, evenings, weekends, and/or holidays. Work is confined to an immediate work area that requires continuous staffing. Sit for long periods, using telephones, and computers. Time is spent at computer display terminals, viewing monitors and observing traffic patterns. Work involves sensitive telephone contact with the members of the public, who may be hostile, emotional, unstable, or physically or mentally distraught. This position requires the ability to deal with times of high stress due to medical and other emergencies. Light physical effort required. Regularly required to sit or stand, bend and move about the facility.</p><p><b>To be considered for a Communications Officer position at SLVECC you must meet the following requirements</b></p><ul><li>You must be at least 18 years of age</li><li>You must be a high school graduate or have received your GED</li><li>You must submit a complete application which includes ten years work experience (if applicable)</li><li>You must be able to type a minimum of 40 wpm net (Type test will be administered by SLVECC)</li><li>You must possess clear oral communications skills</li><li>You must demonstrate the ability to act and think clearly in emergency/pressure situations</li><li>You must possess the ability to operate the necessary radio, telephone, and computer equipment</li><li>Our center operates 24/7. You must be prepared to work day, swing and graveyard shifts, as well as holidays and weekends</li><li>You must be able to pass a multitasking test with a score of 80% (Criticall test will be administered by SLVECC)</li><li>You must be able to successfully pass a pre-employment background check. drug screen and hearing/vision tests</li></ul><p><b>Other</b></p><ul><li>Prior dispatch experience is preferred but not required</li><li>Any relevant training, education and/or certifications are preferred but not required</li></ul><p><b>Benefits</b></p><ul><li>Medical, dental, vision insurance</li><li>Company paid life insurance</li><li>Wellness program</li><li>6.2% 401 company contribution</li><li>Company paid participation in URS</li></ul><p><b>APPLY ONLINE AT WWW.VECC911.COM or use the following link</b></p><p>https://secure6.saashr.com/ta/6199703.careers?CareersSearch</p><p><b>EEO/AA/M/F/VET/DISABILITY</b></p><p><b>Drug Free Workplace</b></p><p>Job Type: Full-time</p><p>Pay: $23.69 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>457(b)</li><li>Dental insurance</li><li>Dependent health insurance coverage</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Military leave</li><li>On-the-job training</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

911 Dispatcher/Communications Officer

Bethune-Cookman University

<div></div><div><div><div><b>Bethune-Cookman University</b></div>
</div>
<div></div><div><b>Job Title:</b> Communications Officer (Dispatcher)</div>
<div><b>Sector:</b> General Services
</div><div><b>Department:</b> Campus Safety
</div><div><b>Immediate Supervisor:</b> Campus Safety Officer - Sergeant
</div><div></div><div><b>Job Summary:</b></div>
<div>The Campus Safety Communications Officer operates the Department of Campus Safety Communications Center on the Bethune-Cookman University campus, receiving emergency and non-emergency telephone calls, after-hours maintenance requests, monitoring computerized alarm and access control systems, providing contact to police and EMS services, providing in-person customer service, monitoring a CCTV surveillance system and reporting inappropriate activities to zone officers, and making entries into automated record files. Some tasks may be life-safety related and thus place a critical emphasis on a successful outcome.</div>
<div></div><div><b>Essential Functions:</b></div>
<ul><li>Utilize proper telephone etiquette when answering the telephone.</li>
<li>Multitasking capability and calm, efficient function under stressful conditions are essential (i.e. dispatch calls to Campus Safety Officers, communicate on the telephone and monitor the video surveillance system).</li>
<li>Takes emergency and non-emergency calls for assistance, dispatching appropriate unit, and maintaining contact with responding units to gather and supply information.</li>
<li>Make notification to emergency services when requested (law enforcement, EMS, and fire personnel) and provide exact address location where services are needed.</li>
<li>Ensure that all communications equipment is working properly and reporting to appropriate person when equipment is not functioning.</li>
<li>Communications is a 24 hour, seven days a week operation and therefore, this position may require irregular hours. May also be required to work on-call in an emergency.</li>
<li>Monitor the CCTV video surveillance system and report inappropriate activity to Campus Safety Officers and/or the on-duty supervisor.</li>
<li>Capable of operating the Computer Aided Dispatch system (NaviGate) while simultaneously speaking on the telephone, radio or both, ensuring that all activities are logged properly.</li>
<li>Develop and issue emergency campus wide alerts when required.</li>
<li>Discretion and the ability to keep all records, communications and other information in absolute confidence.</li>
<li>Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.</li>
</ul><div><b>Education and Experience:</b></div>
<ul><li>Associate degree; supplemented with one (1) year of experience in a position requiring the use of interpersonal/communication skills and high interaction with the public. Must be able to type accurately.</li>
<li>Bachelor&rsquo;s is preferred.</li>
<li>Other combinations of experience, training and education which provide the knowledge and abilities necessary to perform the work may be considered.</li>
<li>Must possess a valid driver license upon the effective starting date and a valid Florida Drivers License no later than 30-days after the effective starting date.</li>
</ul><div><b>Requirements:</b></div>
<ul><li>Ability to use a two-way radio for official communications, communicating in a clear, concise and intelligible manner under all conditions at all times.</li>
<li>Ability to react promptly and correctly in emergency situations.</li>
<li>Ability to make independent decisions that are permitted with minimum supervision.</li>
<li>Ability to work effectively with co-workers, university staff and faculty and members of the public that may visit the university.</li>
<li>Ability to accurately communicate required information in a timely manner.</li>
<li>Ability to stay aware and alert to the surrounding conditions and situations.</li>
<li>Proficient in the use and operation of the NaviGate C.A.D. system.</li>
<li>Proficient in the use and operation of the E2 Campus Alert system.</li>
<li>Basic computer proficiency including keyboarding, data entry, data retrieval, electronic forms completion, and proficiency with Windows 7, Microsoft Outlook, Microsoft Office Suite, program designs and development.</li>
<li>Ability to follow written and oral instructions.</li>
<li>Ability to actively listen to requests for service via telephone and radio; clearly articulate questions, instructions, and information; and take appropriate action in accordance with established procedures and guidelines.</li>
<li>Ability to rapidly assimilate information from a variety of sources to direct appropriate resources where they may be needed.</li>
<li>Ability to function under pressure or in emergency situations.</li>
<li>Ability to manage multiple tasks and activities in a fast-paced environment in accordance with established policies, procedures, and training.</li>
<li>Strong interpersonal skills; excellent verbal and writing skills; aptitude for working collaboratively and independently; capacity to multi-task, organize, and work under limited supervision.</li>
<li>Must have strong organizational skills and the ability to meet deadlines.</li>
<li>Must have the ability to respond effectively to the needs of a diverse and demanding student and parent population.</li>
</ul>
<div></div><div>The University does not discriminate on the basis of race, color, national and ethnic origin, sex, retaliation, marital status, religion or disability, or any other applicable local, state or federal regulation. Inquiries regarding provisions for persons with disabilities, equal employment opportunity and Title IX matters should be directed to the Office of Human Resources at 386-481-2049.</div></div><div></div>

Communications Officer (Dispatcher)

iXP Corporation

<div><div><div><b>Position Overview</b></div>
<div></div><div>This position is responsible for receiving emergency and non-emergency calls for service over the telephone and by other means, employing appropriate call screening protocols, and responding to those calls by dispatching the appropriate public safety resources. This position is responsible for interaction with other public safety dispatch centers in the answering and transferring of calls and incident information, and for maintaining communications with field personnel in law enforcement, fire and EMS agencies. This position is required to respond appropriately to requests for services and information from field personnel. The Telecommunicator will report directly to the Center Manager.</div><br>
<div></div>
<div></div><div><b>Essential Functions &amp; Responsibilities</b></div>
<div>Processes incoming and outgoing emergency and non-emergency telephone calls, ensuring agency policy, procedures and goals are met.</div>
<div></div><div>Dispatches and communicates with law enforcement, fire and EMS units, ensuring agency policy, procedures and goals are met.</div>
<div></div><div>Provides Manager with input regarding policies and procedures pertaining to the operation of the communications center.</div>
<div></div><div>Coordinates with Manager to implement changes in Center procedures.</div>
<div></div><div>Speaks English clearly and verbally communicates effectively.</div>
<div></div><div>Works effectively and calmly in a high stress environment.</div>
<div></div><div>Maintains familiarity with the general geography of the communities served.</div>
<div></div><div>Meets all training requirements of the Center.</div>
<div></div><div>Participates in available professional development for center staff.</div>
<div></div><div>Communicates in a positive manner with Manager and other center staff.</div>
<div></div><div>Reports commendable performance or deficiencies or liability issues to Manager in a timely manner.</div><br>
<div></div>
<div></div><div><b>Required knowledge/skills</b></div>
<div></div><div>Knowledge of accepted call handling practices for public safety call takers with an emphasis on professionalism and high level of customer service.</div>
</div>
<div><div>Familiarity with principles and practices of radio communications as well as the proper policies and procedures used in public safety dispatching with an emphasis on professionalism and high level of customer service.</div>
<div></div><div>Knowledge of all aspects of operations of a public safety communications center.</div>
<div></div><div>Communication facilities, equipment and management practices as they pertain to the operation of a public safety communications center.</div>
<div></div><div>Technology systems utilized by a public safety communications center.</div>
<div></div><div>Operational needs of public safety responders for law enforcement, fire and EMS.</div>
<div></div><div>Agency&rsquo;s geographical service areas and relationship/location of public safety responders.</div>
<div></div><div>Practical working knowledge in public safety communications.</div><br>
<div></div>
<div></div><div><b>Requirements</b></div>
<div></div><div>Successfully complete a myriad of training initiatives and certifications for call receiving and dispatching.</div>
<div></div><div>Learn to operate a variety of technology including contemporary computer, radio and telephone systems.</div>
<div></div><div>Work independently with minimal supervision.</div>
<div></div><div>Work in an environment where multiple activities are routinely underway that influence the performance of the duties assigned.</div>
<div></div><div>Coordinate multiple priorities and competing demands on time and multi-tasking.</div>
<div></div><div>Simultaneously process information from multiple sources (verbal, text, and video) and keep information clear.</div>
<div></div><div>Quickly and accurately recall information, specifically names, numbers and details.</div>
<div></div><div>Make appropriate decisions based on minimal information.</div>
<div></div><div>Deal with sensitive information in a discreet and professional manner.</div>
<div></div><div>Follow prescribed rules, regulations and procedures.</div>
<div></div><div>Recall details and record information/numbers quickly and correctly.</div>
<div></div><div>Communicate effectively and professionally, both orally and in writing.</div>
<div></div><div>Work collaboratively and cooperatively with co-workers and personnel from customer agencies.</div>
<div></div><div>Be able to work in a shift-work environment with variable hours of work and schedule over the course of typical work year.</div>
<div></div><div>Present ideas and recommendations in a clear and concise manner.</div>
<div></div><div>Be reliable, and highly dependable in reporting for work on time and as scheduled, on a consistent basis.</div>
<div></div><div>Be available for overtime as needed.</div><br>
<div></div>
<div></div><div><b>Qualifications and Skills</b></div>
<div></div><div>High School Diploma (or equivalent)</div>
<div></div><div>Two (2) years of proven paid experience in public safety communications (preferred)</div>
<div></div><div>Three (3) years general work experience.</div>
<div></div><div>Bi-lingual preferred.</div>
<div></div><div>Any military or armed forces experience must be in commanding control or communications.</div><br>
<div></div>
<div></div><div><b>Must complete/have completed:</b></div>
<div></div><div>Criminal Justice Information System (CJIS) Terminal Operator Certification</div>
<div></div><div>Emergency Medical Dispatch (EMD) Certification through the National Academies of Emergency Dispatch (NAED)</div>
<div></div><div>Emergency Fire Dispatch (EFD) Certification through the National Academies of Emergency Dispatch (NAED)</div>
<div></div><div>Emergency Telecommunicator Certification (ETC) through the National Academies of Emergency Dispatch (NAED)</div>
<div></div><div>General police, fire and EMS operations training</div>
<div></div><div>Cardio Pulmonary Resuscitation (CPR)</div><br>
<div></div>
<div></div><div><b>Work Environment</b></div>
<div></div><div>Shift work environment where hours of work will be driven by the call volume demands of the agency rather than convenience of the staff.</div>
<div></div><div>Call back and overtime required</div>
<div></div><div>24/7 operations with work scheduled on days others consider holidays.</div>
<div></div><div>Work performed at a stationary work station.</div>
<div></div><div>Occasionally will need to handle hostile or abusive callers in a professional manner.</div>
<div></div><div>Must be able to perform under pressure and in a stressful environment</div><br>
<div></div>
<div></div><div><b>Physical Demands</b></div>
<div></div><div>Dexterity of hands and fingers to operate personal computers.</div>
<div></div><div>Sitting for extended periods of time working at computer keyboards, monitoring a variety of public safety communications systems, completing documentation required of operations.</div>
<div></div><div>Vision, specifically to include up close, distance, color and peripheral; depth perception and ability to adjust focus.</div>
<div></div><div>Hearing and speaking to exchange information with emergency callers and public safety personnel.</div></div></div><div></div>

911 Dispatcher

Massachusetts Institute of Technology

<div><div><p><b>Posting Description</b><b><br>
</b>
</p><p><b>COMMUNICATIONS OFFICER</b>, <i>School of Engineering - Hood Pediatric Innovation Hub</i>, will lead the strategic development, implementation, and management of all communications. This role offers an opportunity to increase visibility and drive engagement for both initiatives through dynamic content creation, digital strategy, media outreach, marketing campaigns, and collaborative storytelling. The Communications Officer will lead the development and execution of comprehensive communications plans while building strong connections across MIT and beyond.</p><p>
The full job description is available, here.</p><br>
<p></p>
<p></p>
</div><div><p><b>Job Requirements</b><b><br>
</b>
</p><p><i>REQUIRED</i>: Bachelor&rsquo;s degree in English, communications, journalism, or similar field; a minimum of five years of professional communications experience in higher education or at a research institution or in journalism, public relations, or marketing; experience planning and implementing communications strategies; ability to communicate, edit, and present concisely and clearly (written and spoken); experience with print and digital communication, user interface trends, and web design best practices; ability to translate complex technical ideas into clear language (experience in science journalism a plus); ability to work independently and as part of a dynamic team, build productive relationships with faculty/staff/external audiences; experience with social media content creation, monitoring, metrics, and reporting; discretion with confidential information; demonstrated design skills and proficiency using Adobe Creative Suite and other modern tools; and experience using HTML and CMS. <i>PREFERRED</i>: Master&rsquo;s degree.</p><p>
May be required to work on nights and weekends. Limited travel may also be required.</p></div></div><p></p>

Communications Officer

CITY OF COFFEYVILLE

<div>Description:
<p>
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.</p><p><b>
DEFINITION</b></p><p>
To provide emergency and general service to the public while ensuring officer safety; to receive and dispatch calls for police, fire and EMS; and to perform a variety of technical tasks relative to assigned area of responsibility.</p><p><b>
SUPERVISION RECEIVED AND EXERCISED</b></p><p>
Receives general supervision from Police Sergeant or higher level supervisory staff.</p><p>
Exercises no supervision.</p><p><b>
ESSENTIAL AND MARGINAL FUNCTION STATEMENTS</b> - <i>Essential and other important responsibilities and duties may include, but are not limited to, the following:</i></p><p><b>
Essential Functions:</b></p><ul><li>
Receive emergency service calls from the public requesting law enforcement, fire, ambulance or other emergency service; determine nature, location and priority of emergency; dispatch emergency units as necessary or route calls to the appropriate department.</li><li>
Maintain contact with all units on assignment using a two-way radio; maintain status and location of law enforcement and fire units; maintain daily log of all field calls and units dispatched.</li><li>
Assist Department personnel and the public in person and by phone; provide general information regarding Department policies, procedures and regulations.</li><li>
Monitor prisoners for medical emergencies and transfer purposes; may provide matron duties for female prisoners as needed.</li><li>
Input and retrieve information using a personal city owned computer with state and national networks; dispatch paperwork and process inquiries; access vehicle registration and driver&rsquo;s license files.</li><li>
Monitor, receive, disseminate and transmit information for the Police Department and other agencies; receive and send teletypes to other agencies for warrants, stolen items and various other inquiries.</li><li>
Monitor alarm boards, National Weather Service, CB emergency channel and teletype; notify appropriate personnel as needed.</li><li>
Gather information and prepare supplemental reports as assigned.</li><li>
Record warrants, pawn tickets, firearm registration cards and other data as needed.</li><li>
Respond to and resolve difficult and sensitive citizen inquiries and complaints.</li><li>
Perform matron duties as needed.</li></ul><p><b>
Marginal Functions:</b></p><ul><li>
Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of police dispatching.</li><li>
Perform a variety of special projects as assigned.</li><li>
Perform related duties and responsibilities as required.</li></ul>
Requirements:
<p><b>
Knowledge of:</b></p><p>
Procedures of security and dispatch systems.</p><p>
Principles of law enforcement protocol involving confidentiality.</p><p>
Basic principles and procedures of record keeping.</p><p>
Operations, services and activities of the City.</p><p>
English usage, spelling, grammar and punctuation.</p><p>
Basic problem solving techniques.</p><p>
Modern officer procedures, methods and computer equipment.</p><p>
Geography and surrounding area of the City.</p><p>
Pertinent Federal, State and local laws, codes and regulations.</p><p>
Occupational hazards and standard safety precautions necessary in the work.</p><p><b>
Ability to:</b></p><p>
Respond to emergency and non-emergency situations from the general public.</p><p>
Prepare clear and concise reports.</p><p>
Communicate clearly and concisely, both orally and in writing.</p><p>
Establish and maintain effective working relationships with those contacted in the course of work.</p><p>
Process information and make sound decisions in emergency situations.</p><p>
Type at a speed necessary for successfully job performance.</p><p>
Deal and cope with high levels of stress.</p><p>
Interpret City maps and geographical locations.</p><p>
Maintain confidentiality of material in various situations.</p><p>
Be sensitive to defendants regarding alleged offenses.</p><p>
Interpret and apply federal, state and local policies, procedures, laws and regulations.</p><p>
Act quickly and calmly in emergencies.</p><p>
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.</p><p>
Follow all safety rules and regulations of the Police Department.</p><p>
Interpret, explain, and enforce departmental polices and procedures.</p><p>
Understand and follow oral and written instructions.</p><p>
Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:</p><ul><li><i>
Standing or sitting for extended periods of time</i></li><li><i>
Operating office equipment including computer, copier and telephones</i></li><li><i>
Communicating on the telephone for extended periods of time</i></li></ul><p>
Maintain mental capacity which permits:</p><ul><li><i>
Making sound decisions and using good judgment</i></li><li><i>
Communicating clearly</i></li><li><i>
Responding to questions</i></li><li><i>
Thinking clearly in emergency situations.</i></li></ul><p>
Maintain effective audio-visual discrimination and perception needed for:</p><ul><li><i>
Making observations</i></li><li><i>
Communicating with others</i></li><li><i>
Reading and writing</i></li><li><i>
Operating assigned equipment</i></li><li><i>
Answering questions</i></li><li><i>
Speaking in a clear and audible voice</i></li><li><i>
effectively working with numbers</i></li></ul><p>
Effectively handle a work environment and conditions which involve:</p><ul><li><i>
Working closely with others</i></li><li><i>
Working with the public</i></li></ul><p><b>
Experience and Training Guidelines</b></p><p><i>
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:</i></p><p><b>
Experience:</b></p><p>
Prior responsible police dispatch experience is preferred but not required.</p><p></p><p><b><br>
Training:</b></p><p>
Equivalent to the completion of twelfth grade.</p><p><b>
License or Certificate</b></p><p>
Possession of, or ability to obtain, an appropriate, NCIC terminal operators permit.</p><p>
Possession of, or ability to obtain Emergency Medical Dispatch Certificate.</p><p>
Possession of, or ability to obtain Emergency Fire Dispatch Certificate.</p><p>
Possession of, or ability to obtain IPAWS Certification.</p><p>
Possession of, or ability to obtain NIMS 100 &amp; 700 Certification.</p><p><b>
WORKING CONDITIONS</b></p><p><b>
Environmental Conditions:</b></p><p>
Office environment; emergency peace control environment; exposure to computer screens. May work in stressful situations.</p><p><b>
Physical Conditions:</b></p><p>
Essential and marginal functions and other important responsibilities and duties may require maintaining physical condition necessary for sitting for prolonged periods of time; general manual dexterity; ability to distinguish color.</p></div>

PART-TIME DISPATCHER

City of Lubbock, TX

<div><div><div><h2 class="jobSectionHeader"><b>Summary</b></h2></div>
<div><p>Dispatches police officers to neutralize alarms or to respond to incidents requiring police attention at the Lubbock Preston Smith International Airport's (LPSIA) centralized Airport Operations Communication Center which includes security system management and emergency dispatch services. Acts as the central hub for all communication at LPSIA. Responds to routine and emergency situations that occur or impact the airport operation.</p></div>
<div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2></div>
<p></p><div><ul><li>Control a centralized communications center which includes monitoring and operating multiple computer systems for emergency and non-emergency situations involving Airport Police, other Law Enforcement Agencies, Airport Operations, Building Maintenance, and Airport Rescue and Fire Fighting (ARFF). Computer systems include two-way radio and voice communication consoles, fire alarm, runway surface sensor system, and CCTV system;
</li><li>Coordinate day-to-day activities of the airport through the 24-hour Airport Operations Communications Center providing first point of contact airport communications for airport agencies (ARFF, Air Traffic Control Tower, emergency response organizations), and general public;
</li><li>Prepare and disseminate information concerning critical airfield conditions and hazards to the national airspace system via Notice-to-Airmen (NOTAM), and to airlines, tenants, operators, ATCT and other airport divisions.
</li><li>Act as the central airport coordination and communications center during airfield emergencies.
</li><li>Maintain accurate and complete log book entries and manual records of airport events.
</li><li>Communicate effectively and concisely, sometimes under stressful conditions
</li><li>Answer airport's main telephone line, provides basic information to traveling public, routes calls to individuals and appropriate divisions
</li><li>Communicate with Airport personnel including police, operations, and maintenance over radio frequencies and/or phone dispatching task assignments and documenting specifics including time, location and disposition.
</li><li>Provide excellent customer service to the public, LPSIA tenants, and other agencies
</li><li>Perform terminal paging requests.
</li><li>Relay emergency information in accordance with established procedures.
</li><li>Provide support functions such as data entry and recordkeeping associated with fingerprinting, security badging, security audits, vehicle permits and key issuance.
</li><li>Perform terminal building inspections to insure safety, security, cleanliness, and appropriate levels of operational standards.
</li><li>Maintain active records of Notice to Airmen (NOTAMS), severe weather notifications and other airport originated communications.
</li><li>Provide assistance to the Airport Operations Agent, if necessary.
</li><li>Assist with lost and found items.
</li><li>Perform other duties as assigned.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<div><p>Completion of a high school diploma or the equivalent with an additional one year of customer service or related experience; or any combination of relevant education and experience which provides the following:<br>
<br>
<i>TCOLE Telecommunications License preferred or the ability to obtain within one year of employment.</i><br>
<br>
<i>Prefer completion of two years of college coursework and experience providing emergency dispatch services.</i></p></div><br>
<div><h2 class="jobSectionHeader"><b>Knowledge and Abilities</b></h2></div>
<div><p><b><i>Knowledge of:</i></b></p><ul>
<li>Basic telephone techniques and public relations;
</li><li>Pertinent FAA, TSA, local laws and ordinances.</li></ul><b><i>
Ability to:</i></b><ul>
<li>Establish and maintain effective working relationships with City staff and general public;
</li><li>Apply departmental procedures and policies related to proper response, emergencies, etc.;
</li><li>Use various types of computer formats and codes necessary to access, manipulate and relay information;
</li><li>Use and apply communication office procedures, practices, equipment, radio transmitting procedures and basic alarm systems;
</li><li>Maintain accurate records and logs;
</li><li>Use a personal computer and associated software programs;
</li><li>Communicate clearly, effectively, and remain calm in emergency situations;
</li><li>Work any shift, holidays and mandatory overtime;
</li><li>Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility to maintain employment. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A &amp; B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions;
</li><li>Must pass a federal security background investigation to acquire and maintain Department of Homeland Security/Transportation Security Administration (TSA) mandated airport security identification and access control media;
</li><li>Must pass a TSA Security Threat Assessment;
</li><li>Must pass Airport Security training as required by TSA regulations.</li></ul><b><i>
Physical Requirements:</i></b><ul>
<li>Continuously sit during shift.
</li><li>Frequently lift up to 10 pounds, and occasionally lift up to 25 pounds.
</li><li>Flex upper trunk forward at the waist and partially flex at the knees.
</li><li>Push and pull objects towards and away from oneself.
</li><li>Continuously rotate upper trunk to the right or left while sitting or standing.
</li><li>Place arms above, at, or below shoulder height.</li></ul></div></div></div><p></p>

Airport Operations Dispatcher

Baldwin County Alabama

<div><div><div><h2 class="jobSectionHeader"><b>Position Description</b></h2></div><br>
<p></p><div><div>Under general supervision, this position is responsible for performing skilled work processing emergency and non-emergency calls received via radio and telephone. Work involves dispatching law enforcement and other emergency units by radio in response to requests for service, providing confidential criminal history data through a computer system, maintaining the status and location of mobile units and personnel. Work is reviewed for timeliness of response, appropriateness of response and adherence to established procedures and priorities.</div><div><b><br>
 Successful applicants must pass a criminal background check and will be subject to a pre-employment drug screen. Successful applicants must also pass an online exam.</b><br>
<div><b>
JOB LOCATIONS</b></div><ul><li>
Communications Office, Robertsdale, AL</li></ul></div><div><b><br>
WORKING CONDITIONS</b></div><br>
<div></div>
Works in enclosed spaces for extended periods of time. Work is in an office setting, which requires long periods of sitting. Work involves being able to use multiple electronic devices at one time. Works in a mentally stressful environment. Work includes rotating shifts, weekends, holidays, and may require unforeseen overtime.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Job Functions</b></h2></div>
<p></p><div><ul><li>Receive incoming telephone or alarm system calls regarding emergency and non-emergency police information and after hours calls for departments within the Sheriff&rsquo;s Office.</li><li>
Question callers to determine their locations and the nature of their problems to determine type of response needed.</li><li>
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.</li><li>
Record details of calls, dispatches and messages.</li><li>
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals and groups requiring notification.</li><li>
Scan status charts and computer screens, contact emergency response field units to determine emergency units available for dispatch.</li><li>
Dispatch units available by radio in response to requests for services according to established priorities and procedures.</li><li>
Provides radio service to all mobile units.</li><li>
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.</li><li>
Enter, update and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration and stolen vehicles.</li><li>
Maintain access to, and security of, highly sensitive materials.</li><li>
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.</li><li>
Provides criminal history information, vehicle information and driver&rsquo;s license information.</li><li>
Work includes rotating shifts, weekends, holidays, and may require unforeseen overtime.</li></ul><div><b><br>
 </b><b>NON-ESSENTIAL FUNCTIONS</b></div><br>
<div></div><ul><li>
Attend training as required.</li><li>
Other duties as assigned.</li></ul><div><b><br>
PHYSICAL DEMANDS</b></div><div><i><br>
The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable an individual with a qualified disability to perform the essential functions of a job, on a case-by-case basis</i>.</div><div></div><div><br>
The work is generally sedentary to light and may require exerting up to 20 pounds of force occasionally to lift, carry, push, pull or otherwise move objects. Additionally, the following physical abilities are required:</div><div></div><ul><li><br>
Crouching: Bending the body downwards and forward by bending leg and spine</li><li>Dexterity: Primarily with fingers and in picking, pinching or typing</li><li>Grasping: Applying pressure with the whole hand</li><li>Handling: Picking, holding or otherwise working with the whole hand</li><li>Lifting: Ability to lift and move objects</li><li>Reaching: Ability to frequently extend hand(s) and arm(s) in any direction.</li><li>Mental Acuity: Ability to make rational decisions</li><li>Repetitive Motion: Substantial movements (motions) of the wrists, hands and/or fingers</li><li>Speaking/Talking: Ability to communicate clearly, accurately, and concisely though speech</li><li>Hearing: Ability to hear and understand at normal speaking levels with or without correction</li><li>Visual Acuity: Ability to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer screen/terminal; and/or extensive reading, with or without correction</li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Education and Experience</b></h2></div>
<p></p><div><ul><li><b>Required</b><b>: </b>High school diploma or GED; Must be able to obtain and maintain communication certification; Must be willing to work overtime and non-standard hours.</li><li><b>
Preferred</b><b>: </b>One-year public safety communication/dispatch experience</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Knowledge, Skills, and Abilities</b></h2></div>
<p></p><div><ul><li>Knowledge of the geography of Baldwin County or the ability to learn it within 6 months.</li><li>
Knowledge of principles and methods for describing the features of land, sea and air masses, including their physical characteristics, locations, and interrelationships</li><li>
Knowledge of principles and processes for providing service to the public, including needs assessment and satisfactory response to meet their needs.</li><li>
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.</li><li>
Knowledge of relevant equipment, policies, procedures and strategies to promote effective local, state or national security operations for the protection of people, data, property and institutions.</li><li>
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar, arithmetic and modern office practices and procedures</li><li>
Knowledge of administrative procedures and systems such as word processing, managing files and records, transcription and other office procedures and terminology.</li><li>
Knowledge of media production, communication and dissemination techniques and methods. This includes alternative ways to inform via written, oral and visual media.</li><li>
Skill in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.</li><li>
Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.</li><li>
Skill in receiving and relaying information through online computer systems.</li><li>
Skill in communicating effectively with persons in difficult, life threatening and other emergency situations.</li><li>
Ability to read a map.</li><li>
Ability to identify and understand the speech of another person.</li><li>
Ability to speak clearly and communicate information and ideas in speaking so others will understand.</li><li>
Ability to understand voice(s) enhanced through electronic devices such as radio and telephone systems.</li><li>
Ability to listen to and understand information then relay information or orders to proper officials in a clear and precise manner.</li><li>
Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).</li><li>
Ability to exercise a high degree of good judgment and independence while evaluating emergency and non-emergency situations.</li><li>
Ability to make split-second decisions.</li><li>
Ability to multi-task, gather and disseminate information clearly, accurately and rapidly in urgent situations.</li><li>
Ability to operate multiple systems, programs and/or screens at one time.</li><li>
Ability to maintain composure in stressful situations.</li><li>
Ability to calm irate and hysterical persons.</li><li>
Ability to work rotating shifts including weekends, holidays, and may require unforeseen overtime.</li></ul></div><p></p>
</div><div></div><div><div><p><i>Baldwin County Commission and Baldwin County Sheriff&rsquo;s Office does not discriminate on the basis of race, color, national origin, sex, religion, age, marital status, disability, citizenship or veteran status in employment. It is the intent of the Baldwin County Commission and Baldwin County Sheriff&rsquo;s Office to guarantee equal opportunity to allow disabled employees a bias-free work environment. Baldwin County Commission and Baldwin County Sheriff&rsquo;s Office, upon request, will provide reasonable accommodation in compliance with the ADA. Recruitment and selection processes will grant equal opportunity for employment to qualified applicants and will not discriminate on the basis of disability. Reasonable accommodation will be provided upon request during the application, testing, and interview process.</i></p></div></div></div>

Communications Officer - Dispatch - Baldwin County Sheriff's Office

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