emergency communications operator

City of Lubbock, TX

<div><div><div><h2 class="jobSectionHeader"><b>Summary</b></h2></div>
<p></p><div><p>Operates emergency communications equipment, which receives and dispatches police emergency calls via telephone and electronic dispatch equipment. Also, operates various on-line data entry terminals. <b>The Communications Center is a 24/7/365 operation so you will be required to work nights/weekends/holidays and overtime.</b> Regular attendance and punctuality along with being prepared to commence work at designated work locations, on the assigned or scheduled days and hours is expected.</p><p>
Shift differential, certification pay, and bilingual pay is offered after fully trained. <b>Ability to type 45 words per minute with 85% accuracy rate and must pass a multi-tasking skills test administered by Communications.</b> Must successfully pass audiogram, drug screen, psychological evaluation, and background investigation including credit history.</p><p></p><p><b><br>
NOTE THESE AUTOMATIC DISQUALIFIERS:</b></p><ul><li><b>
ANY CLASS B MISDEMEANOR CONVITION WITHIN THE LAST 10 YEARS</b></li><li><b>
ANY CLASS A MISDEMEANOR, FELONY CONVICTIONS, OR FAMILY VIOLENCE CONVICTION</b></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2></div>
<p></p><div><ul><li>Operate sophisticated phone systems to receive emergency or non-emergency calls; obtain necessary information from callers; enter information into computer aided dispatch (CAD) system. Operate radio console to dispatch police officers based on nature of call and availability of units;</li><li>
Must possess or acquire the ability to multitask (listen to radio traffic, listen to the caller on the phone, work with multiple computer programs and systems, and type information into the computer at the same time);</li><li>
Maintain radio contact with police officers; dispatch additional officers or appropriate assistance as required or requested. Obtain and relay essential information to police officers.</li><li>
Must attain advanced geographical knowledge of the City; determine proper routing of incidents based on location;</li><li>
Maintain records and data in accordance with department procedures;</li><li>
Must become proficient and attain advanced knowledge in police computer systems, with the Texas Law Enforcement Telecommunications System (TLETS), and the Texas Crime Information Center (TCIC); and of related systems and databases; protective orders, missing persons, stolen property, criminal histories, administrative messages, warrant confirmations, etc.</li><li>
Route, transmit and interpret messages sent/received through these systems;</li><li>
Participates and attends job related meetings and training;</li><li>
Perform related duties as required.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><p>Completion of a high school diploma or the equivalent; or any combination of relevant education and experience which provides the following:</p><p><b>
Each trainee begins their employment in a probationary status for the first six months. During this period, the trainee may be disciplined and/or dismissed for failure to perform assigned duties and responsibilities.</b></p><p><b>
Training for a dispatcher consists of three phases: call take, radio operator I, and radio operator II. Each training phase is divided into two segments: classroom training and on-the-job training. Each trainee begins in phase one, segment one, and is in a classroom setting for approximately 6 weeks. Throughout this time, the trainee will be given an opportunity to improve typing skills and job knowledge. By the end of classroom training, each trainee must demonstrate acceptable skill and knowledge by completing an on-line typing test, achieving 50 words per minute with 95%accuracy, and a written comprehensive examination with a passing score of 80%. These marks must be achieved by the trainee in order to proceed to the next step in the training process. Failure to meet the required training standards by the conclusion of classroom training could result in termination.</b></p><p><b>
Continuing from class room training, the trainee begins on-the-job training and will be required to train on all three shifts for approximately 5-7 weeks. The shifts are divided into day shift/6am-2pm, evening shift 2pm-10pm, and midnight shift/10pm-6am. Written assessment examinations will also be administered throughout on-the-job training with the passing standard also set at 80%. Additionally, the trainee's on-the-job performance is rated on a written daily observation report (DOR) throughout each training phase. A trainee is allotted a set number of training hours to achieve acceptable ratings. Failure to achieve a passing score on an assessment examination or consistent acceptable ratings on the DOR could result in termination.</b></p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Knowledge and Abilities</b></h2></div>
<p></p><div><p><b><i>Knowledge of:</i></b></p><ul><li>
Emergency Communications Procedures and related procedures of the Lubbock Police departments; and of related systems, subsystems, computer programs and software used for law enforcement and dispatch purposes.</li></ul><p><b><i>
Ability to:</i></b></p><ul><li>
Acquire a Basic Telecommunicator Operator license within 1 year of employment</li><li>
Record computer data rapidly and accurately;</li><li>
Hear at a level commensurate with working conditions;</li><li>
Pass hearing and vision exam; pass psychological exam</li><li>
Remain emotionally stable during periods of emergency and stress. Extract information from distraught callers.</li><li>
Related emergency situation experience preferred;</li><li>
Maintain security and confidentiality;</li><li>
Continuous working knowledge of the City's geography;</li><li>
Read, comprehend, and communicate, both verbally and in writing as well as effectively administer by written, and verbal communications;</li><li>
Use tact and courtesy in maintaining an effective working relationship with department employees, city supervisors and general public.</li></ul><p><b><i>
Physical Requirements</i></b></p><ul><li>
Continuously sit during the shift;</li><li>
Occasionally lift and carry up to 10 pounds;</li><li>
Occasionally reach above shoulder height;</li><li>
Continuously work with the fingers;</li><li>
Continuously coordinate eye, hand and foot to operate radio and related equipment;</li><li>
Continuously talk, see and hear.</li></ul></div></div></div><p></p>

Public Safety Dispatcher I - Police

city of lubbock

JOB
<br>Operates emergency communications equipment, which receives and dispatches police emergency calls via telephone and electronic dispatch equipment. Also, operates various on-line data entry terminals. The Communications Center is a 24/7/365 operation so you will be required to work nights/weekends/holidays and overtime. Regular attendance and punctuality along with being prepared to commence work at designated work locations, on the assigned or scheduled days and hours is expected. Shift differential, certification pay, and bilingual pay is offered after fully trained. Ability to type 45 words per minute with 85% accuracy rate and must pass a multi-tasking skills test administered by Communications. Must successfully pass audiogram, drug screen, psychological evaluation, and background investigation including credit history. NOTE THESE AUTOMATIC DISQUALIFIERS: ANY CLASS B MISDEMEANOR CONVITION WITHIN THE LAST 10 YEARSANY CLASS A MISDEMEANOR, FELONY CONVICTIONS, OR FAMILY VIOLENCE CONVICTION
<br><br>
EXAMPLE OF DUTIES
<br>Operate sophisticated phone systems to receive emergency or non-emergency calls; obtain necessary information from callers; enter information into computer aided dispatch (CAD) system. Operate radio console to dispatch police officers based on nature of call and availability of units;Must possess or acquire the ability to multitask (listen to radio traffic, listen to the caller on the phone, work with multiple computer programs and systems, and type information into the computer at the same time);Maintain radio contact with police officers; dispatch additional officers or appropriate assistance as required or requested. Obtain and relay essential information to police officers.Must attain advanced geographical knowledge of the City; determine proper routing of incidents based on location;Maintain records and data in accordance with department procedures;Must become proficient and attain advanced knowledge in police computer systems, with the Texas Law Enforcement Telecommunications System (TLETS), and the Texas Crime Information Center (TCIC); and of related systems and databases; protective orders, missing persons, stolen property, criminal histories, administrative messages, warrant confirmations, etc.Route, transmit and interpret messages sent/received through these systems;Participates and attends job related meetings and training;Perform related duties as required.
<br><br>
SUPPLEMENTAL INFORMATION
<br><b>Knowledge of:</b> Emergency Communications Procedures and related procedures of the Lubbock Police departments; and of related systems, subsystems, computer programs and software used for law enforcement and dispatch purposes. Ability to: Acquire a Basic Telecommunicator Operator license within 1 year of employmentRecord computer data rapidly and accurately;Hear at a level commensurate with working conditions;Pass hearing and vision exam; pass psychological examRemain emotionally stable during periods of emergency and stress. Extract information from distraught callers.Related emergency situation experience preferred;Maintain security and confidentiality;Continuous working knowledge of the City's geography;Read, comprehend, and communicate, both verbally and in writing as well as effectively administer by written, and verbal communications;Use tact and courtesy in maintaining an effective working relationship with department employees, city supervisors and general public. Physical RequirementsContinuously sit during the shift;Occasionally lift and carry up to 10 pounds;Occasionally reach above shoulder height;Continuously work with the fingers;Continuously coordinate eye, hand and foot to operate radio and related equipment;Continuously talk, see and hear.

Florida Atlantic University

<p></p><div><p><b>For more information on everything FAU has to offer, please visit </b><b>www.fau.edu/jobs</b><b>.
</b></p><p></p><p><b>Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.</b></p><p></p><p><b>
Position Summary:
</b></p><p>With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, FAU is pushing the boundaries of higher education. Florida Atlantic's faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art, and technology in all disciplines. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes.</p><p></p><p>
Florida Atlantic University is seeking a Police Communications Operator - Boca Raton, FL.</p><p></p><p>
Summary of Responsibilities:</p><p></p><ul><li><p>
Operate Police and other radio systems, monitor alarms, access control and camera systems. 24/7 Monitor gun detection software, and License Plate Recognition system by responding, verifying, entering hot list information, trespass warnings, risk protection orders and behavioral threat issues associated with the designated license plate, and providing the appropriate response, for both firearm detection and License plate detection. Dispatching officers and other emergency personnel as needed in accordance with departmental policy and procedure.</p></li><li><p>
 Handle emergency and non-emergency telephone calls, prioritize calls and channel pertinent information to officers and supervisory personnel. Accurately documenting officer status location and activity. Make necessary emergency notifications. Operate Criminal Justice Information Systems computer terminal to include inquiries and entering persons, vehicles and property at the direction of officers.</p></li><li><p>
Provide the public with assistance on complaints and informational services, lost and found property, directions, fingerprinting and other services. Use tact and discretion. Observe strict confidentiality rules. Direct persons to proper supervisory level as necessary.</p></li><li><p>
Monitor messages directed to the department and information related to local criminal activity, and monitoring weather and campus security issues as a 24/7 Emergency Management warning point, which would require notification to all campuses through the Sircom system in accordance with departmental policy and procedures.</p></li><li><p>
Demonstrate knowledge of police terminology and procedures, Florida criminal and civil law as it pertains to police operations, campus geography, police services and University policies and procedures pertaining to police operations.</p></li></ul><p></p><div><p><b>
FAU Benefits and Perks</b></p></div><div><p>
If Benefits &amp; Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:</p></div><div><ul><li><p>
Excellent benefit packages including Medical (PPO/HMO $50 per month single &amp; $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.</p></li></ul></div><div><ul><li><p>
State retirement options including tax-deferred annuities and Roth 403(b) plans.</p></li></ul></div><div><ul><li><p>
State employees Public Service Loan Forgiveness (PSLF) program.</p></li></ul></div><div><ul><li><p>
Sick Leave Pool Program.</p></li></ul></div><div><ul><li><p>
Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President&rsquo;s discretion).</p></li></ul></div><div><ul><li><p>
Paid Community Engagement Volunteer Service Day</p></li></ul></div><div><ul><li><p>
Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).</p></li></ul></div><p></p><div><p><br>
For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php</p></div><p></p><div><p><b><br>
Explore Living in Palm Beach County</b></p></div><div><p>
The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDB</p></div><p></p><p><b>
Minimum Qualifications:</b></p>
High school diploma and one year of appropriate job experience receiving, assessing, and dispatching calls for assistance as required.
<br>
<br>
Florida state certification on the National Crime Information Center (NCIC) Florida Crime Information Center (FCIC) computer system is required, obtained within 6-months of employment.<br>
<br>
911 Public Safety Telecommunicator certification must be obtained within six months of employment.<br>
<br>
Must possess the following skills in order to best handle emergency situations: communicate effectively, convey assurance, exercise tact and patience in stressful situations, and dispatch emergency personnel.
<br>
<br>
Must be able to master a variety of communications equipment, such as radios, telephones, recording devices and CAD terminals efficiently.
<br>
<br>
Valid Florida driver's license required.<p></p><p><b>
Salary:</b></p>
$21.55 - $26.34 Hourly Rate Range<br>
Certified 911 Telecommunicator $26.34 per hour<br>
Non-Certified 911 Telecommunicator $21.55 per hour<p></p><p><b>
College or Department:</b></p>
POL: Communications Operations<p></p><p><b>
Location:</b></p>
Boca Raton<p></p><p><b>
Work Days and Hours:</b></p>
40-hour work week - variable shifts.<p></p><p><b>
Application Deadline:
</b></p>2026-04-22<p></p><p><b>
Special Instructions to Applicant:
</b></p>VETERANS&rsquo; PREFERENCE:
<br>
<br>
Applicants may claim Veterans&rsquo; Preference on their application. The applicant claiming preference is responsible for providing required documentation at the time of making an application in Workday for a vacant position, or prior to the closing date of the vacancy announcement. If an applicant qualifies for Veterans' Preference and the SP position, they are shown preference by the guarantee of an interview. Veterans&rsquo; Preference does not guarantee a job. For additional information, please visit https://www.fau.edu/jobs/resources/veterans/. For assistance, please contact Recruitment Services at empl@fau.edu.<br>
<br>
<br>
<br>
APPLICATION DOCUMENTS REQUIRED:
<br>
Resume<br>
<br>
<br>
<br>
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
<br>
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
<br>
<br>
PRE-EMPLOYMENT SCREENINGS REQUIRED:
<br>
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
<br>
<br>
REQUEST FOR ACCOMMODATIONS:
<br>
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.</div>

Police Communications Operator

Commonwealth of Pennsylvania

<div><div><div><h2 class="jobSectionHeader"><b>THE POSITION</b></h2></div>
<div><p>Are you able to thrive in a fast-paced environment where seconds count? Do you want to be the first person who answers the call when a citizen needs help? The Pennsylvania State Police (PSP), Troop G, Rockview has just the job for you! Our Police Communications Operators use solid listening skills, attention to detail, and the ability to remain calm under pressure to support the community and assist law enforcement. If you want a rewarding Commonwealth career that helps keep Pennsylvanians safe, then apply today!</p></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>DESCRIPTION OF WORK</b></h2></div>
<p></p><div><div>As a Police Communications Operator, you will efficiently and effectively receive, transmit, and coordinate communications at a State Police Troop G, Rockview. Duties will include:</div><br>
<ul><li>
Receiving calls from the general public and county 911 operators regarding emergency and non-emergency police issues</li><li>
Questioning callers to gather details, determining response requirements, and prioritizing incidents</li><li>
Dispatching and relaying incident information to responding Troopers</li><li>
Contacting municipal police, fire, ambulance, towing, and PennDOT to provide incident details and request assistance and response</li><li>
Utilizing computer programs such as CLEAN, JNET and PFAD to access, research, and maintain records</li></ul><div></div><div><br>
Interested in learning more? Additional details regarding this position can be found in the position description.</div><div></div><div><b><br>
Work Schedule and Additional Information:</b></div><ul><li>
Full-time employment, 40 hours per week</li><li>
Work hours to be determined. Your schedule will include rotating shifts, weekends, and holidays, with a 30-minute lunch.</li><li><b>
Telework: </b>You will not have the option to telework in this position.</li><li><b>
Salary:</b><b><i> </i></b>In some cases, the starting salary may be non-negotiable.</li><li>
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>REQUIRED EXPERIENCE, TRAINING &amp; ELIGIBILITY</b></h2></div>
<div><p><b>QUALIFICATIONS</b></p><div><b>
Minimum Experience and Training Requirements:</b></div><ul><li>
Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; <b>or</b></li><li>
Two years of experience using computer systems for entering, updating, and retrieving information; <b>or</b></li><li>
Completion of 60 college credits;<b> or</b></li><li>
An equivalent combination of experience and training.</li></ul><div></div><div><b><br>
Special Requirements:</b></div><ul><li>
You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.</li><li>
You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.</li><li>
You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.</li></ul><div></div><div><b><br>
Additional Requirements:</b></div><ul><li>
You must be able to perform essential job functions.</li></ul><div></div><div><b><br>
Legal Requirements:</b></div><ul><li>
This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.</li><li>
You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.</li></ul><div></div><div><b><br>
How to Apply:</b></div><ul><li>
Resumes, cover letters, and similar documents will <b>not</b> be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).</li><li>
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.</li><li>
Your application must be submitted by the posting closing date<i>. </i>Late applications and other required materials will not be accepted.</li><li><b>
Failure to comply with the above application requirements may eliminate you from consideration for this position.</b></li><li>
All application materials and interview responses must reflect the applicant&rsquo;s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools &amp; Job Seekers for additional information.</li></ul><div></div><div><b><br>
Veterans:</b></div><ul><li>
Pennsylvania law (51 Pa. C.S. &sect;7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.</li></ul><div></div><div><b><br>
Telecommunications Relay Service (TRS):</b></div><ul><li>
711 (hearing and speech disabilities or other individuals).</li></ul><div></div><div><br>
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.</div><div></div><div><br>
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.</div></div></div></div><p></p>
<br><p></p><div><div><div><p>Learn more about our Total Rewards by watching this short video!</p><p><br>
See the total value of your benefits package by exploring our benefits calculator.<br>
<br>
<b>Health &amp; Wellness</b></p><p>We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*</p><br>
<b>Compensation &amp; Financial Planning</b><br>
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. <br>
<br>
<b>Work/Life Balance</b><br>
We know there&rsquo;s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* <br>
<br>
<b>Values and Culture</b><br>
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.<br>
<br>
<b>Employee Perks</b><br>
Sometimes, it is the little &ldquo;extras&rdquo; that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.<br>
<br>
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.<br>
<br>
<ul><li>Eligibility rules apply.</li></ul></div></div></div><p></p>

Town of Duxbury

Public Safely Dispatcher

Qwalifize LLC

<div><p><b>Type:</b></p><ul><li>
3 months to 1 year contract with additional option years.</li></ul><p><b>
Full Time or Part Time:</b></p><ul><li>
Full-Time</li></ul><p><b>
Pay Rate:</b></p><ul><li>
$18.00 &ndash; $28.00 per hour (negotiable).</li></ul><p><b>
Location:</b></p><ul><li>
TBD &ndash; Onsite</li><li>
Must be willing to relocate anywhere in the US</li></ul><p><b>
Language Requirements:</b></p><ul><li>
Write, read, and speak English</li></ul><p><b>
Language Preferences:</b></p><ul><li>
Bilingual (English/Spanish)</li></ul><p><b>
Job Overview</b><br>
We are seeking dedicated Call Center Operators / Dispatchers to provide emergency communication services, including receiving, prioritizing, and dispatching emergency and non-emergency calls for fire, rescue, and other public safety services. This role ensures timely and accurate information flow between the public, field responders, and other departmental personnel. Operators will maintain records, operate communication and dispatch systems, and provide customer service under high-pressure conditions. Candidates must hold or be eligible to obtain a security clearance and maintain it as required. Clearance level is to be determined. Performs other duties as assigned.</p><p><b>
Experience Requirements</b></p><ul><li>
Minimum of two (2) years of experience in emergency communications, dispatching, or call center operations</li><li>
Experience operating multi-line phone systems, radio communication, and computer-aided dispatch systems</li><li>
Ability to follow protocols for prioritizing and routing emergency and non-emergency calls</li><li>
Strong communication, decision-making, and problem-solving skills</li><li>
Ability to work effectively under stress and maintain composure during emergency situations</li></ul><p><b>
Experience Preferences</b></p><ul><li>
Experience in a municipal or county emergency dispatch center</li><li>
Knowledge of fire, EMS, and law enforcement operations</li><li>
Familiarity with NFPA or APCO standards for emergency communications</li></ul><p><b>
Physical Requirements</b></p><ul><li>
Ability to sit for extended periods while operating communication systems</li><li>
Ability to hear, speak, and type clearly under stressful conditions</li><li>
Ability to perform multitasking duties with attention to detail and accuracy</li></ul><p><b>
Education Requirements</b></p><ul><li>
High School Diploma or equivalent recognized certification</li></ul><p><b>
Education Preferences</b></p><ul><li>
Emergency Communications Certification or Dispatcher Training Certification</li></ul><p><b>
Training Schedule:</b></p><ul><li>
TBD</li></ul><p><b>
Schedule:</b></p><ul><li>
Varies based on operational needs; includes availability for nights, weekends, and holidays</li></ul><p><b>
Dress Code:</b></p><ul><li>
TBD</li></ul><p><b>
Benefits:</b></p><ul><li>
TBD</li></ul><p><b>
Additional Information:</b><br>
Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee&rsquo;s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.</p></div>

Call Center Operators/ Dispatchers

Washington County, MN

<div><div><div><h2 class="jobSectionHeader"><b>JOB SPECIFICS</b></h2></div>
<p></p><div><div>The Washington County Sheriff's Office is currently accepting applications for Public Safety Telecommunicators. This highly technical position is responsible for receiving, prioritizing, and dispatching emergency and public safety service to the public. Work requires the exercise of sound independent judgment conducted in a fast paced environment. Work is performed under the general supervision of a Public Safety Telecommunicator Supervisor with periodic review for accuracy and adherence to standards.</div><div><br>
<b>
DESIRABLE EXPERIENCE:</b></div><ul><li>
Prior experience in public safety dispatching (lateral pay for current dispatchers will be considered); or two years of customer service experience in a fast-paced environment, or an associate's degree in a law enforcement related field of study.</li><li>
Desired keyboarding ability of 45 WPM or better. (Invitation to complete the typing assessment will be sent during application review process)</li></ul><div><b>
Here is a brief video overview of this highly technical position, the work environment, and the scope of impact in the community.</b></div><div></div><div><br>
</div><b>
MINIMUM QUALIFICATIONS:</b> High School diploma or equivalent. The ability to type at a minimum of 45 words per minute is required.<br>
<br>
<i>A typing test will be administered to all candidates chosen for an interview</i>.<br>
<br>
<b>CONDITIONS OF OFFER OF EMPLOYMENT:</b><b> </b>Conditions for employment include passing a thorough background investigation, including FBI fingerprints search, passing a psychological examination, physical examination, hearing test, and drug test conducted at county expense at the time an appointment is offered. Must pass EMD (Emergency Medical Dispatching) and CJIS (Criminal Justice Information System) Certification tests within the probationary period.<br>
<div><b>
SELECTION TECHNIQUE:</b> Your training and experience will be rated based on the required application material submitted and the top-scoring candidates will be forwarded to the hiring department for further consideration.<br>
<br>
<b>HOURS / DAYS:</b><b> </b>The Washington County Sheriff&rsquo;s Office Emergency Communications Response Center staff schedule is currently a 4-2/5-2 pattern for DAYS and MIDS, and a 5-3 pattern for NIGHTS, which is a mix of 10-hour and 8-hour shifts.</div><div><br>
DAYS SHIFT<br>
8-hour: 0700-1500<br>
10-hour: 0700-1700</div><div><br>
MIDS SHIFT<br>
8-hour: 1500-2300<br>
10-hour: 1300-2300 or 1500-0100 (have a choice)</div><div><br>
NIGHTS SHIFT<br>
8-hour: 2300-0700<br>
10-hour: 2100-0700<br>
<br>
Training which takes 8 to 9 months, is typically done on the DAYS or MIDS shifts. Once off training, you will be able to &quot;bid' a shift according to seniority ranking (i.e. more senior bid first).</div><div><br>
<b>
ANTICIPATED HIRING RANGE: </b>$30.24 per hour</div>
Lateral Pay Scale is based on previous dispatch experience and specialty assignments. $30.24 - $36.44 per hour<br>
<br>
The Washington County Sheriff&rsquo;s Office is committed to hiring highly skilled and qualified Public Safety Telecommunicators. To ensure that candidates who have experience in this field are properly compensated for their experience and additional skills when joining the Sheriff&rsquo;s Office, pay is based on previous dispatch experience and specialty assignments.<br>
<br>
<b><i> for important information about the Public Safety Telecommunicator position</i></b></div><p></p>
<div><h2 class="jobSectionHeader"><b>JOB SUMMARY</b></h2></div>
<div><p>The <b>Public Safety Telecommunicator</b> is a highly technical position that answers 9-1-1 emergency and non-emergency calls from the public, the interdepartmental calls from police, fire and ambulance services, and calls from other public safety agencies. Monitors computer screens, while efficiently gathering, prioritizing, and documenting caller information. Work requires the exercise of independent judgment and interpretation and is performed under general supervision with periodic review for accuracy and adherence to standards. Provides callers with the appropriate advice or referral, or initiate police, fire, and/or emergency medical (EMS) services to the caller. Dispatches law enforcement, fire, and EMS personnel by Operating Computer Aided Dispatch (CAD), two-way radio, and other sophisticated communications equipment systems.</p></div>
<div><h2 class="jobSectionHeader"><b>EMPLOYMENT CRITERIA</b></h2></div>
<p></p><div><p>MINIMUM QUALIFICATIONS: The job requires a High School Diploma or equivalent and the ability to type at a minimum of 45 words per minute. Prior experience in a public safety setting or customer contact job is preferred. Incumbents must pass CJIS (Criminal Justice Information System) and multi-discipline call handling and dispatching Certification tests within the probationary period. A background check is required.</p><div>
CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE<br>
<br>
Core Competencies outline essential business and professional traits necessary to perform this job.<br>
<ul><li>Promote a diverse, culturally competent, and respectful workplace;</li><li>Demonstrates ability to enter data into CRT while simultaneously talking</li><li>Demonstrates ability to operate CAD (Computer Aided Dispatch) and radio console equipment</li><li>Demonstrates ability to speak and enunciate while maintaining order and calmness in stressful conditions</li><li>Demonstrates ability to handle situations firmly, courteously, and tactfully</li><li>Demonstrates the ability to make rapid decisions and sound judgments in emergency situations</li><li>Demonstrates the ability to interpret and apply communication policies and procedures</li></ul></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>DUTIES &amp; RESPONSIBILITIES</b></h2></div>
<p></p><div><div>Answer a multi-line phone system, providing information, referral, or response as required to the public and public safety responders by applying extensive procedures and using sound judgment.<br>
<ul><li>Receive, prioritize, and handle multiple, simultaneous emergency and administrative phone calls for assistance, evaluates and prioritizes the calls received and takes necessary action;</li><li>Process complaints and make appropriate referrals on a broad variety of public safety matters, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources;</li><li>Identify, through appropriate and timely questioning of the caller, the nature of the problem; summarize the critical information for public safety first responders in the CAD (computer-aided dispatch) system using correct grammar, spelling, and punctuation, and refer and classify calls for police/fire/EMS assistance according to the level of response required;</li><li>Access and operate local and state database systems to verify information as requested;</li><li>Dispatches patrol officers, firefighters, paramedics, ambulances or emergency vehicles in response to calls throughout the County and municipalities, focusing attention on the handling of requests for emergency service, departmental jurisdiction and officer safety; Maintains locations and status of responding units;</li><li>Processes requests, enter inquiries, and monitors data and messages from local, state, federal and international computer systems and relays information as necessary to the appropriate authority; operates the County computer systems through CAD and the Records Management System (RMS).</li><li>Monitors weather broadcasts for emergency conditions so that proper preparations can be made; activate severe weather sirens and notify surrounding agencies; when called upon in a time-sensitive manner;</li><li>Provide administrative public safety information, such as but not limited to, how to file accident reports, report a crime, find a towed car, etc.</li><li>Processes warrants;</li><li>Perform other related duties as assigned.</li></ul><br>
<b>
WORK ENVIRONMENT</b><br>
<br>
This is a semi-sedentary in nature position performed within the Communications Center. Acute hearing and vision, memory recall, manual dexterity, ability to distinguish colors used on maps and consoles, and clearly articulate speech are needed to perform the essential duties of this position. Frequent turning/twisting, reaching, grasping, and pinching. Incumbents will be working on equipment such as 911 systems, 2-way radio, headsets, telephones, copy and fax machines. Decisions must be made quickly with little margin of error and consequences are usually seen immediately. Work involves the operation of multiple computer terminals, requiring doing several things at once, without getting confused or forgetting an important piece of information. Constant attention to the workstation and its communications equipment limits mobility, except for work breaks.</div><p>
Incumbents function in a stressful environment in shifts that may include nights, weekends, and holidays. Operators must conduct themselves with a high degree of professionalism despite frequent contact with individuals who are distraught, angry, and sometimes disrespectful. The content and nature of many calls are traumatic and disturbing. Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment.</p><p>
Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.</p><p><b><i>
This job description is intended to describe the kinds of tasks and levels of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.</i></b></p></div></div></div><p></p>

Public Safety Telecommunicator (Formerly 911 Dispatcher)

Search 10000+ Emergency communications operator jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 emergency communications operator jobs Near Me

Public Safety Dispatcher I - Police

Public Safety Dispatcher I - Police

Police Communications Operator

Police Communications Operator

Public Safely Dispatcher

Call Center Operators/ Dispatchers

Public Safety Telecommunicator (Formerly 911 Dispatcher)