emergency communications operator

City of Marble Falls

<div><p>OBJECTIVES:</p><p>
The Public Safety Communications Officer performs specialized radio and communications work. This position operates radio, telephone and related communications equipment and software to receive and relay critical information to responders. Prioritizes and assigns appropriate response for emergency and non-emergency incidents. Maintains logs and records all activity as required. Provides support information to police officers, firefighters/paramedics, the public and other agencies as required. Responsible for answering emergency calls, non-emergency calls, incoming administrative lines and providing pre-arrival instructions to callers.</p><p><br>
ORGANIZATIONAL RELATIONSHIPS:</p><ul><li>
REPORTS TO: The Communications Shift Supervisor</li><li>
DIRECTS: Does not supervise any employees
</li><li>OTHER: Works with all protective service personnel to coordinate effective response in emergency situations</li></ul><p><br>
GENERAL STATEMENT OF DUTIES:</p><p>
The Communications Officer is responsible for the following duties:</p><ul><li>
Answers incoming 9-1-1, TTY emergency and non-emergency calls.</li><li>
Prioritizes calls and determines proper routing utilizing established guidelines and operating procedures.</li><li>
Makes outgoing calls as necessary or requested;</li><li>
Directing all callers to appropriate departments and/or agencies as needed;</li><li>
Maintains accurate records in Computer Aided Dispatch, Records Management and Mobile Software as related to daily operations following local standard operating guidelines. ;</li><li>
Evaluates information to determine appropriate response including; jurisdiction, resources and personnel ;</li><li>
using established protocols to provide pre-arrival instructions to emergency callers until appropriate units arrive on scene;</li><li>
Monitors multiple radio talkgroups and ensures interoperable radio communications, responds and documents all radio traffic.</li><li>
Maintains officer safety by insuring adequate back-up and by attaining continuous status checks according to standard operating procedures;</li><li>
Monitors information related to emergency management and uses various software to increase citizen and responder awareness. ;</li><li>
Maintains credentials and successfully access national and state databases in accordance with local, state and federal policies and guidelines including but not limited to; inquiry, clear, cancel, modify, request, confirmation and validation.</li><li>
Provides information service to the general public; and</li><li>
Maintains familiarity with major streets, public buildings industrial plants, and the general geographic layout of area jurisdictions and map identification.</li><li>
Performs other related duties as may be assigned or required.</li></ul><p><br>
PHYSICAL AND ENVIRONMENTAL CONDITIONS:</p><p>
The Communications Operator is required to lift and carry up to 20 pounds and to pull, push, or drags up to 50 pounds of materials and supplies. The Communications Operator must be able to stand or sit for extended periods. He or she must be able to wear a headset to communicate over the phone. The Communications Operator uses eyes, ears, hands and fingers to perform assigned duties and responsibilities rapidly and works various hours and days to accommodate required overtime or shift work. He or she must also be able to stand or sit for up to four (4) hours minimum. This position requires the employee to have 20/20 vision with or without corrective lenses and must first perceived forced whispered voice at greater or equal to five (5) feet with or without a hearing aid. The job of Communications Operator is performed mainly indoors in a climate-controlled environment.</p><p><br>
REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND TRAINING:</p><p>
The Communications Operator must have the ability to learn the methods, practices, equipment, and materials used for emergency communications; the ability to speak clearly and distinctly; the ability to exercise good judgment; the ability to react calmly and quickly; the ability to prepare concise and accurate reports; and the ability to communicate effectively, verbally and in writing. The Communications Operator must possess a working knowledge of computers and have above average typing skills. He or she must also possess skills in coordinating and handling multiple tasks simultaneously. The Communications Operator must have the ability to perform in a highly stressful environment; must be able to attend required out of town and/or overnight training courses as necessary; and must have the ability to form and maintain effective working relationships with other employees, other city departments, and the general public.</p><p><br>
EDUCATION, WORK EXPERIENCE, CERTIFICATIONS AND LICENSES REQUIRED:</p><ul><li>
High school diploma or GED equivalent.</li><li>
A valid Texas driver's license.</li><li>
Meet proficiency requirements from the Texas Commission on Law Enforcement Officers Standards and Education as mandated by the State of Texas. (Intermediate Telecommunications from TCOLE preferred)</li></ul><p>
Failure to obtain a Telecommunication Certification from the Texas Commission on Law Enforcement Officers Standards and Education within one (1) year of employment will result in termination of employment.<br>
</p><br>
<p>SAFETY SENSITIVE:</p><p>
This position is a safety-sensitive position. All safety-sensitive positions require selected candidates to undergo and successfully complete a post-offer, pre-employment background check to include, criminal background, driving record, drug testing and physical examination. Individuals holding this position will be subjected to random drug testing on a regular basis.</p></div>

Communications Officer (911 Dispatcher)

Bailey Information Technology

<p><b>Call Center Operator</b><br>
<br>
NIH CIT Emergency Call Center | Bethesda, MD<br>
<br>
Support emergency communications operations.<br>
<br>
<b>Responsibilities:</b><br>
- Answer and route calls<br>
- Emergency paging<br>
- Teleconference support<br>
<br>
<b>Requirements:</b><br>
- 2+ years call center experience<br>
- Strong communication skills<br>
<br>
<b>Location: On-site Bethesda, MD</b><br>
<b>Clearance: Tier 2 Public Trust</b><br>
<b>Schedule: 24/7 shifts</b></p>

Call Center Operator

<p><b>Lead Call Center Operator &ndash; Key Personnel (4 Positions)</b><br>
<br>
NIH CIT Emergency Call Center | Bethesda, MD<br>
<br>
Support high-priority emergency communications operations.<br>
<br>
<b>Responsibilities:</b><br>
- Handle escalations<br>
- Support supervisors<br>
- Mentor staff<br>
<br>
<b>Requirements:</b><br>
- 3&ndash;5+ years experience<br>
- Emergency ops preferred<br>
<br>
<b>Location: On-site Bethesda, MD</b><br>
<b>Clearance: Tier 2 Public Trust</b><br>
<b>Schedule: 24/7 shifts</b></p>

Lead Call Center Operator

Coppin State University

<div><p><b>Job Posting:
</b></p>JR101739 Police Communications Operator (Open)
<p><b>Department:
</b></p>Police Department, JM
<p><b>Position Type:
</b></p>Non-Regular Fixed Term (Fixed Term)
<p><b>Open Date:
</b></p>03-18-2026
<p><b>Close Date:
</b></p>04-08-2026
<p></p>$21.75 per hour
<p></p><p><b>Job Description:
</b></p>Under general supervision, performs police communications and related clerical work in a central communications center.
<p></p><p><b>Responsibilities:
</b></p><ul><li><p>Operates emergency telephones, two-way radios, teletype, telecommunications and computer terminal equipment, closed circuit televisions, remote control cameras, alarm and security systems.
</p></li><li><p>Answers emergency telephone lines. Monitors and maintains radio communications.
</p></li><li><p>Receives and records information and requests related to police services. Dispatches police officers. Notifies command, supervisory, and administrative personnel about incidents.
</p></li><li><p>Transmits and receives telephonic communications with the surrounding local jurisdictions.
</p></li><li><p>Operates specialized communications networking equipment and computer terminals. Accesses restricted law enforcement networks.
</p></li><li><p>Obtains, inputs, and receives data related to police activities such as criminal history, warrants, and vehicle registration.
</p></li><li><p>Monitors radio frequencies and transmissions of the Allied Law Enforcement Agencies, National Weather Service, and Maryland Civil Defense.
</p></li><li><p>Relays information from field officers requesting back up and support services such as crime lab technicians, K-9 unit, emergency medical services, rescue, and fire equipment.
</p></li><li><p>Maintains manual and computerized logs and prepares complaint control cards and reports.
</p></li><li><p>Monitors safety and security systems, reports malfunctions as appropriate, and dispatches appropriate personnel to alarm site.
</p></li></ul><p></p><p>Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.
</p><p></p><p><b>Minimum Qualifications:
</b></p><p><b>EDUCATION
</b></p><ul><li><p>High School Diploma or GED
</p></li></ul><p></p><p><b>EXPERIENCE
</b></p><ul><li><p>Two (2) years clerical or other related experience.
</p></li></ul><p></p><p><b>KNOWLEDGE, SKILLS, AND ABILITIES
</b></p><ul><li><p>Skill in the use of keyboards and office equipment.
</p></li><li><p>Ability to type accurately.
</p></li><li><p>Ability to learn emergency communications work.
</p></li><li><p>Ability to learn applicable procedures and regulations.
</p></li><li><p>Ability to react calmly, quickly, and decisively in emergency situations.
</p></li><li><p>Ability to obtain, summarize and relay information orally and in writing.
</p></li><li><p>Ability to follow oral and written instructions.
</p></li><li><p>Ability to write legibly.
</p></li><li><p>Ability to monitor multiple radio frequencies.
</p></li></ul><p></p><p>OTHER: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
</p><p></p><p><b>Additional Job Information:
</b></p><p><b>BENEFITS STATEMENT
</b></p><p>Coppin State University offers limited benefits for contractual employees. Please see the link below to view the benefits that Coppin State University has to offer.
</p><p></p><p>https://www.coppin.edu/benefits
</p><p></p><p><b>E-VERIFY STATEMENT
</b></p><p>This agency participates in the E-Verify system for verification of citizenship and employment authorization.
</p><p></p><p>Coppin State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, ethnicity, national origin, ancestry, religion, gender, sexual orientation, gender identity, genetic information, marital status, pregnancy, age, disability status or veteran status. View the EEOC Know Your Rights poster for more information regarding your rights under the law.
<br>
<br>
If you experience difficulties utilizing the online application system or you require reasonable accommodations during any part of the pre-employment process, please contact Human Resources at AskHR@coppin.edu. Please note that only inquiries regarding a request for reasonable accommodation or system issues will be responded to when contacting this e-mail account. Reasonable accommodation will be considered on a case-by-case basis.</p></div>

Police Communications Operator

<div><div>Job Posting:</div>
JR101740 POLICE COMMUNICATIONS OPERATOR (Open)<div>
Department:</div>
Police Department, PM<div>
Position Type:</div>
Regular<div>
Open Date:</div>
03-18-2026<div>
Close Date:</div>
04-08-2026<div></div>
$21.75 per hour<div></div><div>
Job Description:</div>
Under general supervision, performs police communications and related clerical work in a central communications center.<div></div><div>
Responsibilities:</div><ul><li><div>
Operates emergency telephones, two-way radios, teletype, telecommunications and computer terminal equipment, closed circuit televisions, remote control cameras, alarm and security systems.</div></li><li><div>
Answers emergency telephone lines. Monitors and maintains radio communications.</div></li><li><div>
Receives and records information and requests related to police services. Dispatches police officers. Notifies command, supervisory, and administrative personnel about incidents.</div></li><li><div>
Transmits and receives telephonic communications with the surrounding local jurisdictions.</div></li><li><div>
Operates specialized communications networking equipment and computer terminals. Accesses restricted law enforcement networks.</div></li><li><div>
Obtains, inputs, and receives data related to police activities such as criminal history, warrants, and vehicle registration.</div></li><li><div>
Monitors radio frequencies and transmissions of the Allied Law Enforcement Agencies, National Weather Service, and Maryland Civil Defense.</div></li><li><div>
Relays information from field officers requesting back up and support services such as crime lab technicians, K-9-unit, emergency medical services, rescue, and fire equipment.</div></li><li><div>
Maintains manual and computerized logs and prepares complaint control cards and reports.</div></li><li><div>
Monitors safety and security systems, reports malfunctions as appropriate, and dispatches appropriate personnel to alarm site.</div></li></ul><div></div><div>
Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.</div><div></div><div>
Minimum Qualifications:</div><div>
EDUCATION:</div><ul><li><div>
High School Diploma or GED.</div></li></ul><div></div><div>
EXPERIENCE:</div><ul><li><div>
Two years clerical or other related experience.</div></li></ul><div></div><div>
REQUIRED KNOWLEDGE/SKILLS/ABILITIES:</div><ul><li><div>
Skill in the use of keyboards and office equipment.</div></li><li><div>
Ability to type accurately.</div></li><li><div>
Ability to learn emergency communications work.</div></li><li><div>
Ability to learn applicable procedures and regulations.</div></li><li><div>
Ability to react calmly, quickly, and decisively in emergency situations.</div></li><li><div>
Ability to obtain, summarize and relay information orally and in writing.</div></li><li><div>
Ability to follow oral and written instructions.</div></li><li><div>
Ability to write legibly.</div></li><li><div>
Ability to monitor multiple radio frequencies.</div></li></ul><div></div><div>
OTHER: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.</div><div></div><div>
Additional Job Information:</div><div>
BENEFITS SUMMARY</div><div>
Coppin State University offers a competitive benefits package to include health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave and federal holidays for all regular employees. Please see the link below to view the benefits that Coppin State University has to offer.</div><div></div><div><div>
https://www.coppin.edu/benefits</div></div><div></div><div>
E-VERIFY STATEMENT</div><div>
This agency participates in the E-Verify system for verification of citizenship and employment authorization.</div><div></div><div>
Coppin State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, ethnicity, national origin, ancestry, religion, gender, sexual orientation, gender identity, genetic information, marital status, pregnancy, age, disability status or veteran status. View the <div>EEOC Know Your Rights poster</div> for more information regarding your rights under the law.<br>
<br>
If you experience difficulties utilizing the online application system or you require reasonable accommodations during any part of the pre-employment process, please contact Human Resources at AskHR@coppin.edu. Please note that only inquiries regarding a request for reasonable accommodation or system issues will be responded to when contacting this e-mail account. Reasonable accommodation will be considered on a case-by-case basis.</div></div>
<br><p></p><div><div><div><p>About Us</p><div><div><div><div><div>
Coppin State University is a fully accredited institution and a member of the University System of Maryland. Founded in 1900, Coppin, a Historically Black Institution in a dynamic urban setting, serves a multi-generational student population and provides education opportunities while promoting lifelong learning. The university fosters leadership, social responsibility, civic and community engagement, cultural diversity and inclusion, and economic development. Coppin offers 36 Bachelor's, 13 Master's degree programs and 1 Doctoral degree program.</div></div></div></div></div></div></div></div><div></div>

POLICE COMMUNICATIONS OPERATOR

City of Hope

<div><div><p>Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope&rsquo;s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.</p><p><b>
Position Summary</b></p><p>
The City of Hope PBX &amp; Emergency Response Operator is responsible for managing incoming and outgoing telephone calls, facilitating internal communication within the hospital, and assisting patients and staff with inquiries. This role includes transferring calls to appropriate departments or individuals, processing emergency codes per regulatory requirements (i.e., TJC, OSHA, CMS, CDPH), while providing high-quality customer service. The PBX &amp; Emergency Response Operator also collects caller information accurately, monitors alarms, and follows hospital policies and procedures related to communication and patient information privacy. The position requires excellent communication skills, the ability to handle multiple tasks simultaneously, and a strong commitment to patient care and safety.</p><p><b>
As a successful candidate, you will:</b></p><ul><li>
Handling incoming and outgoing calls, including transferring calls to appropriate departments or individuals.</li><li>
Facilitating communications within the facility, such as paging staff or relaying messages.</li><li>
Assisting patients with inquiries about services, appointments, and other relevant information.</li><li>
Processing emergency codes, alerting relevant personnel, and coordinating responses during emergencies with hospital command center.</li><li>
Collecting and recording caller information accurately for documentation and follow up purposes.</li><li>
Providing high quality customer service to patients, visitors, and staff.</li><li>
Monitoring and responding to alarms, such as fire alarms, medical gas, and cardiac alarms.</li><li>
Providing administrative support as needed, such as gathering patient information for scheduling, or managing department directory.</li><li>
Following hospital policies and procedures related to communication and patient information privacy.</li><li>
Work scheduled overtime and be available for emergency overtime when the need arises such as call outs before and after standard scheduled hours of work. Work a temporary, alternative schedule or shift as requested based on department needs.</li></ul></div><div><ul><li><p><b>
Your qualifications should include:</b></p><ul><li>
High school diploma</li><li>
Two years of related experience with Customer Service in a Call/Contact Center or PBX environment</li></ul><p><b>
Additional Information:</b></p><ul><li><p>
As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.</p></li></ul></li></ul><p><b>
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please </b><b>click here</b><b>.</b></p><p><b>
To learn more about our Comprehensive Benefits, please</b><b> </b><b>CLICK HERE</b><b>.</b></p></div></div>

PBX & Emergency Response Operator - OC (Day Shift)

Allied Universal

<div><p>Security Dispatch Officer - Communications Center Operator</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><p>
Allied Universal&reg;, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
</p><h2 class="jobSectionHeader"><b>Job Description</b></h2><p><br>
As a <b>Security Dispatch Officer - Communications Center Operator</b> in <b>Kansas City, MO</b>, you will serve and safeguard clients in a range of industries such as Manufacturing &amp; Industrial, and more. As a Dispatch Officer at a busy manufacturing and industrial location, you will monitor activity, coordinate security-related responses, and keep clear, accurate logs while serving as a calm point of contact for employees and visitors. You will support routine patrol operations through timely communications, helping to reduce disruptions and support smooth operations. At Allied Universal, you will work with a caring team that is agile, reliable, innovative, and guided by integrity.
</p><p><b>Position Type: Full Time</b>
</p><p><b>Pay Rate: $24.00 / Hour
</b></p><p><b>Job Schedule:</b>
</p>DayTimeMon06:00 AM - 02:00 PMTue06:00 AM - 02:00 PMWed06:00 AM - 02:00 PMThur06:00 AM - 02:00 PMFri06:00 AM - 02:00 PM<p><b>
Why Join Us:</b>
</p><ul><li><b>Smart Tools:</b> Access to our exclusive technology to view and claim additional shifts to earn more.</li>
<li><b>Career Growth:</b> Get paid training and access to career growth opportunities.</li>
<li><b>Financial and Health Benefits:</b> Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&amp;D, and disability insurance.</li>
<li><b>Exclusive Perks:</b> Enjoy discounts on top brands and services through our Perks Program.</li></ul><p><b>
What You'll Do:</b>
</p><ul><li>Provide customer service to personnel and visitors by following security-related procedures, site-specific policies, and/or emergency response activities at an industrial location.</li>
<li>Monitor phones, radios, alarms, and/or video systems; dispatch officers and/or maintenance or emergency resources per site procedures.</li>
<li>Respond to incidents and critical situations in a calm, problem-solving manner, gathering key details and communicating updates to the appropriate contacts.</li>
<li>Maintain accurate activity logs and incident reports, documenting calls for service, dispatch actions, and follow-up information.</li>
<li>Conduct regular and random patrols around the business and perimeter; working environments and conditions may vary by site.</li></ul><p><b>
Minimum Requirements:</b>
</p><ul><li>Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.</li>
<li>Possess a high school diploma or equivalent.</li>
<li>As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.</li>
<li>Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.</li>
<li>As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.</li>
<li>A valid driver's license will be required for driving positions only.</li></ul><h2 class="jobSectionHeader"><b><br>
Closing</b></h2><p><b>
Allied Universal&reg; is an Equal Opportunity Employer.</b> All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
</p><p>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
</p><h2 class="jobSectionHeader"><b>Requisition ID</b></h2><br>
2026-1553409</div>

Security Dispatch Officer - Communications Center Operator

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