emergency communications operator

City of San Marcos, TX

JOB
 Big Hiring Incentives Now Available!$5,000 for TCOLE-licensed Telecommunicators$2,500 for all other qualified applicantsShift differential for evening and midnight shiftsCritiCall test waiver for experienced 9-1-1 TelecommunicatorsInterviews late June • Start date targeted for AugustThe 911 Telecommunicator plays a vital role in public safety by answering emergency and non-emergency calls, dispatching appropriate response units, and maintaining communication with callers and field personnel. This position requires strong multitasking skills, calm decision-making under pressure, and a commitment to serving the community with professionalism and care. Telecommunicators operate specialized equipment and databases to support police, fire, and EMS operations and serve as a critical link between the public and emergency services.
 
EXAMPLE OF DUTIES
 The following list highlights the main responsibilities of this position. While it covers the core tasks, it may not include every duty that could be assigned. Employees may be asked to take on other responsibilities as needed to support the team and department.Answer and prioritize emergency and non-emergency calls; provide pre-arrival instructions for medical, fire, and police emergencies.Dispatch police, fire, and EMS personnel; track unit locations and maintain communication with responders.Access and operate confidential law enforcement databases (e.g., TCIC, NCIC, TLETS, NLETS) to process inquiries and enter data.Coordinate mutual aid and maintain contact with internal departments and external agencies during emergencies.Serve as the after-hours contact for various city departments and external service providers (e.g., TXDOT, utility companies).Operate multiple software systems, including CAD, multiline phone systems, and emergency radio channels.Assist with equipment testing and maintenance; help maintain the cleanliness and organization of the communications center.Make outgoing calls as needed (e.g., towing services, air ambulance).Communicate clearly and professionally; utilize maps and resources; manage multiple tasks under pressure.Maintain working knowledge of city geography, landmarks, and emergency service zones.
 
SUPPLEMENTAL INFORMATION
 KNOWLEDGE, SKILLS, AND ABILITIESAbility to work in a 24/7/365 emergency communications environment.Strong verbal and written communication skills.Ability to interpret and relay information quickly and accurately in emergencies.Proficiency in managing multiple computer systems and emergency communication devices.Ability to maintain positive working relationships with colleagues, other departments, and the public.PHYSICAL DEMANDSThis position requires frequent sitting, hearing, and visual use. Occasional tasks may include bending, twisting, and reaching. Rarely, lifting up to 45 pounds and exposure to infectious diseases or extreme weather may occur.WORK ENVIRONMENTWork is performed in a secure communications center with limited breaks and high-stress situations. Telecommunicators are considered essential staff and must report during emergencies. This is a safety-sensitive position and may require physical testing for licensing.

911 Telecommunicator

Qwalifize LLC

<div>Type:<ul><li>
3 months to 1 year contract with additional option years.</li></ul>
Full Time or Part Time:<ul><li>
Full-Time</li></ul>
Pay Rate:<ul><li>
$18.00 &ndash; $28.00 per hour (negotiable).</li></ul>
Location:<ul><li>
TBD &ndash; Onsite</li><li>
Must be willing to relocate anywhere in the US</li></ul>
Language Requirements:<ul><li>
Write, read, and speak English</li></ul>
Language Preferences:<ul><li>
Bilingual (English/Spanish)</li></ul>
Job Overview 
We are seeking dedicated Call Center Operators / Dispatchers to provide emergency communication services, including receiving, prioritizing, and dispatching emergency and non-emergency calls for fire, rescue, and other public safety services. This role ensures timely and accurate information flow between the public, field responders, and other departmental personnel. Operators will maintain records, operate communication and dispatch systems, and provide customer service under high-pressure conditions. Candidates must hold or be eligible to obtain a security clearance and maintain it as required. Clearance level is to be determined. Performs other duties as assigned.
Experience Requirements<ul><li>
Minimum of two (2) years of experience in emergency communications, dispatching, or call center operations</li><li>
Experience operating multi-line phone systems, radio communication, and computer-aided dispatch systems</li><li>
Ability to follow protocols for prioritizing and routing emergency and non-emergency calls</li><li>
Strong communication, decision-making, and problem-solving skills</li><li>
Ability to work effectively under stress and maintain composure during emergency situations</li></ul>
Experience Preferences<ul><li>
Experience in a municipal or county emergency dispatch center</li><li>
Knowledge of fire, EMS, and law enforcement operations</li><li>
Familiarity with NFPA or APCO standards for emergency communications</li></ul>
Physical Requirements<ul><li>
Ability to sit for extended periods while operating communication systems</li><li>
Ability to hear, speak, and type clearly under stressful conditions</li><li>
Ability to perform multitasking duties with attention to detail and accuracy</li></ul>
Education Requirements<ul><li>
High School Diploma or equivalent recognized certification</li></ul>
Education Preferences<ul><li>
Emergency Communications Certification or Dispatcher Training Certification</li></ul>
Training Schedule:<ul><li>
TBD</li></ul>
Schedule:<ul><li>
Varies based on operational needs; includes availability for nights, weekends, and holidays</li></ul>
Dress Code:<ul><li>
TBD</li></ul>
Benefits:<ul><li>
TBD</li></ul>
Additional Information: 
Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee&rsquo;s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.</div>

Call Center Operators/ Dispatchers

City of Dublin, Ohio

<div><div><div><h2 class="jobSectionHeader">Class Concept</h2></div> 
<div> 
Are you looking to make a difference every day, with each call that you answer? The City of Dublin is accepting applications for lateral 911 Dispatchers/Communications Technicians. To learn more about our center, click on this Recruitment Video 
 
This posting is only for LATERAL candidates who have related experience in the field. For a candidate to be considered for lateral entry, they must be a 911 Dispatcher, Communications Technician, or other directly related position with at least 1 year of work experience outside of their training period, and not currently in a probationary period. Out of state related experience is accepted. 
 
Candidates that do not meet the requirement for the lateral process, should apply to the entry based posting. This posting does require the completion of a written exam. The posting can be accessed here: bit.ly/NRECCApp<div> 
The Northwest Regional Emergency Communications Center (NRECC) is the primary public safety dispatch center for the City of Dublin, City of Hilliard, City of Upper Arlington (police and fire), City of Worthington (police and fire), Washington Township, and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9-1-1 answering point for all of Hilliard. Dispatching for Hilliard Police started in January of 2014. Upper Arlington fire joined in October 2017 and Upper Arlington Police in January 2018. Worthington police and fire joined in 2020. 
 
The nature of this work requires that candidates work irregular hours which include nights, weekends, and holidays. Assignment of shifts is based upon seniority.</div>
First Shift: 6:45 a.m. to 2:45 p.m. 
Second Shift: 2:45 p.m. to 10:45 p.m. 
Third Shift: 10:45 p.m. to 6:45 a.m.<div> 

Primary Focus: This position communicates with safety, other City personnel, and partnering agencies that fall under the Northwest Regional Emergency Communications Center (NRECC). Work involves receiving, prioritizing, transmitting, and recording data, communications, resources, and requests for assistance. 
 
The incumbent must model the following established core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Dedication to Service, Professionalism, and Commitment. 
 
Given the nature of this classification&rsquo;s duties/responsibilities, it has been designated as Non-Exempt under the governing Fair Labor Standards Act regulations and, therefore, is entitled to formal overtime compensation and/or formal compensatory time.</div> 
Supervisory Responsibilities:
None
Important dates to be aware of: 
Application process: April 10 - May 3 
Panel Interviews: May 12 - 14 
Backgrounds checks: May 18 - June 5 
Final Chief Interviews: June 15 - 19 
Conditional Offers: June 22 
Projected start date: July 27 
 
All correspondence regarding the hire process, including the log-in information for the information session, will be sent to the email address submitted with the application. Therefore, it is imperative that your email address is correct with no errors. 
 
The City of Dublin offers advanced step placement for those with prior dispatching experience: 
2026 Wage Structure: 
Step 1 - $63,267.06 
Step 2 - $66,825.83 
Step 3 - $70,384.62 
Step 4 - $73,943.37 
Step 5 - $77,897.55 
Step 6 - $81,851.75 
 
Working at the City of Dublin is more than just a job &ndash; Join the City of Dublin today! In addition to a competitive pay plan, the City offers a comprehensive benefits program for our permanent full-time employees that includes, but is not limited to, the following:<ul><li>
Opportunity to earn premium-free medical, dental, and vision benefits</li><li>
Employer-provided contributions to Health Savings or Health Reimbursement Account ($1875/year for single coverage, $3750/year for family coverage)</li><li>
Healthy By Choice Wellness Program</li><li>
Employer-provided Life Insurance</li><li>
Vacation, Sick, and Personal Leave</li><li>
Longevity Pay after just four years</li><li>
Tuition Reimbursement</li><li>
Employee Assistance Program and Peer Support Program</li><li>
Dublin Community Recreation Center Membership (Employee and their spouse)</li><li>
Deferred Compensation (optional retirement program)</li><li>
Ohio Public Employees Retirement (14% employer matching program)</li></ul></div>
<div><h2 class="jobSectionHeader">Examples of Duties</h2></div>
<div>Operate a multi-channel radio system to dispatch requests for assistance and resources for law enforcement, fire, medical, and other emergency requests. Coordinate backup support when needed.
Operate a multi-line phone system to process incoming 9-1-1, text-to-9-1-1, TDD (Telecommunications Device for the Deaf), and non-emergency calls, record, and dispatch the appropriate resources to the emergency or concern.
 Operate a sophisticated workstation comprised of multiple monitors with various mapping, video feeds, computer-aided-dispatch (CAD), Emergency Medical Dispatch (EMD) guide cards, and various other computer-aided resources to collect, verify locations of emergencies, evaluate, process, prioritize, track units, and collate incident information with limited supervision.
Utilize accepted techniques and protocols to obtain the necessary information to identify the specific type and priority level of emergency.
Maintains communication with callers and responders during life-threatening emergencies or volatile situations by providing guidance and life-saving pre-arrival medical instructions.
Performs queries and entries into the computerized state system, LEADS, and national system, NCIC, to assist in locating persons and property and ensuring officer safety.
Utilization of the Dublin Emergency Warning Systems and Dublin Emergency Calling System to notify the public of emergencies such as severe weather, hazardous material incidents, and other public emergencies.
Coordinate with other dispatch organizations to determine and communicate the status of resources for requests for assistance.
Other duties as assigned.</div>
<div><h2 class="jobSectionHeader">Typical Qualifications</h2></div>
<div>Possession of a High School Diploma or GED and some experience as a Communications Technician with computer-aided dispatch (CAD) automated information preferred, or any equivalent combination of education and experience.
Must be at least 18 years of age at the time of application.
Must be a United States Citizen or United States Permanent Resident. 
Physical Requirements: 
Ability to communicate clearly and effectively under highly stressful conditions, listen attentively to radio transmissions for long periods, and attend to information requests from numerous parties.
Ability to transmit information verbally clearly, concisely, and accurately.
Ability to respond to emergency calls appropriately, effectively, efficiently, and calmly. 
Necessary Special Requirements: 
Ability to acquire and maintain LEADS and NCIC certification.
Possession of a valid driver's license.
Must establish and maintain a primary place of residence within a County within which the Division of Police has jurisdiction or a county contiguous with such County of jurisdiction. (List includes Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, and Knox Counties.) 
Other Requirements: 
Successful completion of all phases of the selection process before appointment.
Successful completion of the communications technician training program.
Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures, and laws, is regarded as an essential requirement of this classification.
Compliance with training directives established by supervisory/managerial personnel.
Adherence to all applicable Federal and State safety laws, rules, regulations, and City safety policies/procedures.</div>
<div><h2 class="jobSectionHeader">Core Competencies</h2></div>
<div>Composure: Is cool under pressure, can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; is a settling influence in a crisis. Is professional even when frustrated. 
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn&rsquo;t upset when things are up in the air; doesn&rsquo;t have to finish things before moving on; can comfortably handle risk and uncertainty. Can task switch based on priority. 
Patience: Tolerant of people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; sensitive to due process and proper pacing; follows established process. 
Problem-Solving: Uses logic and methods to solve, complex problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn&rsquo;t stop at the first answers. 
Priority Setting: Spends his/her time and the time of others on what&rsquo;s necessary; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. 
Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge. 
Timely Decision Making: Makes decisions promptly, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision. 
THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER</div>
</div><div></div><div><div>Drug-Free Workplace
The City of Dublin is a drug-free workplace (AO 2.35) which prohibits the use of controlled substances including marijuana. As permitted by law and in accordance with City Policy, new hires must pass a pre-employment drug test before appointment to any City position. Please note, this position may be subject to additional restrictions pursuant to Administrative Orders 2.38, or as outlined in the posting.
EEO Statement
The City of Dublin is committed to establishing and maintaining an inclusive and equitable community. We work to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We actively celebrate colleagues&rsquo; differences, support them through their careers with us, and prohibit discrimination and harassment. We strive to ensure equitable access to resources and opportunities that allow individuals and groups to feel safe, respected, motivated, and valued. Creating a culture of equity and belonging helps to ensure we meet the needs of all residents, visitors, and City of Dublin employees.</div></div></div>
 <div><div><div><div><div>It is the City of Dublin's goal to provide a medical benefits plan that promotes wellness and prevention and encourages employees to be partners in their healthcare coverage. The City of Dublin provides Medical, Dental, Vision, and Prescription benefits through an innovative health management program called Healthy by Choice (HBC). HBC is a consumer driven health care plan that includes a high deductible insurance plan and a health savings account (HSA), or a health reimbursement account (HRA) for certain individuals. Employees enrolled in the City of Dublin's medical plan will receive a contribution from the City into their HSA or HRA account based upon their respective coverage level. All employees who elect coverage through the City's medical benefits plan will be charged a medical premium, however, employees and covered spouses will have the opportunity to participate in the HBC program to waive all or partial medical premiums associated with coverage under the City's medical plan. 
 </div>Additional benefits include a free Recreation Center membership which is subject to tax withholding, tuition reimbursement, longevity pay, life insurance, and an EAP program. Paid time off is offered in the form of sick leave, vacation, and personal time.</div></div></div></div>

Communications Technician/911 Dispatcher - Lateral April 2026

City of Farmington Hills

<div>
 
 Job Description
 
 
 
 Receive incoming emergency calls and dispatch emergency services, maintain proficiency in operation of all dispatch related computer database systems, monitor radio networks and relay messages when appropriate, input and access information into databases, maintain EMD certification, and maintain Communications files as required.
 
 
 How to Apply
 
 
 All candidates must complete an online application through the Government Jobs website in order to be considered for a position.
 
 
 Paper applications will not be accepted. If this is the first time you are applying using our online job application, you will need to create an account and select a username and password.
 
 
 After your account has been established, you can then submit an application. This application can be saved and used to apply for more than one job opening.
 
 
 If you have any questions or concerns while applying, please contact the HR Department by e-mail at jobs@fhgov.com or by phone at 248-871-2490.
</div>

Police Dispatcher

Town of Hilton Head Island

<div><div>Join Our Team as the 911 Public Safety Telecommunicator 
The Town of Hilton Head Island is seeking a 911 Public Safety Telecommunicator to receive incoming emergency and non-emergency calls, and dispatch appropriate agencies and personnel as required.</div>
<div></div><div>What You Will Do</div>
<ul><li>Receive calls from public for emergency services</li>
<li>Determines which response agency should be responsible for responding to the call for assistance and dispatches appropriate units</li>
<li>Provide emergency assistance to callers until responding emergency units arrive</li>
<li>Coordinate rescue efforts with many external agencies including, but not limited to, DNR, Beaufort County Sheriff&rsquo;s Office, Marine Search and Rescue, Shore Beach Services and the USCG;</li>
<li>Receive non-emergency calls from the public and responds/directs accordingly</li>
<li>Monitor primary and secondary radio channels</li>
<li>Monitor location and availability of all field units</li>
</ul><div>Qualifications</div>
<ul><li>High School diploma or equivalent and two (2) years of related experience or an equivalent combination of education and experience.
</li></ul><div>Special Qualifications</div>
<ul><li>APCO Public Safety Telecommunicator 1, 7th Ed. Certification within one (1) year of employment</li>
<li>American Heart Association CPR Certification within three (3) months of employment</li>
<li>Emergency Medical Dispatch Certification within one (1) year of employment</li>
<li>Emergency Fire Dispatch Certification within one (1) year of employment</li>
</ul><div><div>What We Offer</div>
<ul><li>A competitive salary:
<ul><li>$49,710 upon hire and $55,720.56 after anticipated 6-month training period</li>
</ul></li><li>A supportive environment where your skills and contributions are valued.</li>
<li>A comprehensive benefits package that includes health, dental, vision, life insurance, short and long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, a healthcare reimbursement arrangement, and a generous matching 401(k) plan.</li>
</ul><div>Why Work with Us?</div>
<ul><li>Impactful Work: Be at the forefront of projects that significantly enhance our community's infrastructure and quality of life</li>
<li>Collaborative Environment: Work with a talented team of dedicated professionals committed to innovation and excellence</li>
<li>Excellent Benefits: Enjoy a comprehensive benefits package that supports your well-being and professional growth</li>
<li>Community-Centric Focus: Engage with community members and stakeholders to ensure projects meet the needs and expectations of our residents</li>
</ul><div>Join us in making Hilton Head Island an even better place to live, work, and play! 
 
The Town of Hilton Head Island is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 
 
Position will remain open until filled.</div></div></div>

911 PUBLIC SAFETY TELECOMMUNICATOR

City of Pryor Creek

Job Summary: 
A 911 Dispatcher is responsible for receiving and responding to emergency and non-emergency calls, quickly assessing situations, and dispatching the appropriate emergency services. The role requires clear communication, quick decision-making, and the ability to remain calm under pressure. Dispatchers must efficiently operate specialized communication systems and adhere to emergency protocols.
 
Essential Duties and Responsibilities: 
? Receive reports of fires, crimes or disturbances over the telephone, in person, or by radio.
 
? Gather and document essential details, including location and nature of incidents.
 
? Prioritize calls and determine the appropriate emergency response.
 
? Dispatch police, fire, or ambulance units by telephone or radio.
 
? Stay in contact with responding units and provide updates as needed.
 
? Offer guidance and reassurance to callers in distress.
 
? Maintain accurate records of calls and responses.
 
? Perform a variety of clerical duties.
 
? Other duties as assigned.
 
Minimum Qualifications: 
? Must be at least 18 years of age and have education equivalent to completion of high school.
 
? Strong verbal and written communication skills.
 
? Ability to actively listen and extract critical information.
 
? Quick decision-making and problem-solving abilities.
 
? Capacity to manage stress and maintain composure in high-pressure situations.
 
? Proficiency in operating dispatch systems, radios, and computers.
 
? Knowledge of local geography, landmarks, and jurisdictional boundaries.
 
? Availability to work rotating shifts, including nights, weekends, and holidays.

Elkhart County Government

<div>
 ELKHART COUNTY GOVERNMENTAL POSITION VACANCY NOTICE
 
 
 9-1-1 DISPATCHER/OPERATOR (COMM TECH I/II)
 
 
 DEPARTMENT: Elkhart County 9-1-1 (PSCC)
 
 
 HIRING RANGE: Starting $23.00/hour (CT I) and upwards from $25.00/hour depending on experience (CT II)
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Health, Dental, Vision, Life and Disability Insurance
 </li>
 <li>
 FREE Primary Care Health Clinic
 </li>
 <li>
 Supplemental Insurance and Employee Assistance Program
 </li>
 <li>
 Retirement PENSION and Deferred Compensation 457b
 </li>
 <li>
 14 Paid Holidays Annually
 </li>
 <li>
 Generous Paid Vacation and Sick Time
 </li>
 <li>
 Eligible Employer of the Public Service Loan Forgiveness Program
 
 
 </li>
 </ul>
 POSITION TO BE FILLED: ASAP
 
 
 HOURS &amp; DAYS OF WORK: MUST be available to work any shift assigned (days, afternoons, nights, weekends, and holiday coverage) This is a 24-hour operation and a 40-hour work week
 
 
 LOCATION OF POSITION: Elkhart County Public Safety Communications Center (911)
 
 
 TRAVEL REQUIREMENT: None
 
 
 
 Job Summary
 
 
 
 This is an entry level position for extensive training in the (911) dispatch routine and qualification as a Communications Tech II; responsible for multiple activities in the emergency response process; will answer and dispatch multiple personnel in response to telephone calls regarding emergency and potentially life-threatening situations; responsible for operation of IDACS computer terminal, maintenance of records, and appropriate response to calls following set guidelines.
 
 
 
 Job Requirements
 
 
 
 <ul>
 <li>
 High School diploma or GED
 </li>
 <li>
 Will be expected to meet qualifications for a Communications Tech II, be certified as an IDACS computer operator and CPR certification within 6 months
 </li>
 <li>
 Ability to perform multiple tasks, work at a computer terminal and enter data
 </li>
 <li>
 Pre-employment background check and polygraph
 </li>
 <li>
 Good typing skills (Minimum of 35 wpm)
 
 
 </li>
 </ul>
 Elkhart County Human Resources
 
 
 117 N. Second Street, Goshen, IN 46526
 
 
 Telephone: (574) 535-6725 FAX: (574) 535-6750
 
 
 APPLICATIONS ACCEPTED UNTIL POSITION IS FILLED
 
 
 Elkhart County is an Equal Opportunity Employer
</div>

9-1-1 Dispatcher/Operator (Comm Tech 1/11)

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911 Telecommunicator

Call Center Operators/ Dispatchers

Communications Technician/911 Dispatcher - Lateral April 2026

Police Dispatcher

911 PUBLIC SAFETY TELECOMMUNICATOR

Police Dispatcher

9-1-1 Dispatcher/Operator (Comm Tech 1/11)