emergency communications specialist

State of Iowa - Executive Branch

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Be the Lifeline: Join the Iowa Department of Public Safety as a Dispatcher/ Communications Center Specialist
  <br/>
  <br/>
 </strong>
 Do you thrive under pressure, communicate clearly, and have a commitment to public service?
 <strong>
  The State of Iowa Department of Public Safety
 </strong>
 is seeking detail-oriented, highly dependable individuals to serve as
 <strong>
  Dispatchers/ Communications Center Specialists
 </strong>
 , acting as the critical link between emergency calls and first responders. Whether you&rsquo;re beginning your career in public safety or bringing prior experience to the table, we offer an opportunity to make a real difference every single day.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Communications Center Specialist, you&rsquo;ll be at the center of emergency operations&mdash;handling public safety and criminal justice information via phone, two-way radio, and digital systems. Your decisions directly impact the safety of law enforcement and the public, and your calm demeanor and quick thinking will help preserve lives and property across the state of Iowa.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 In addition to the core duties, you&rsquo;ll:
 <br/>
 <br/>
 <ul>
  <li>
   Elicit critical information from private citizens and partner agencies, ensuring that accurate data is relayed to the appropriate law enforcement or emergency personnel.
  </li>
  <li>
   Monitor, identify, and report issues with the computerized switching system and coordinate timely repairs.
  </li>
  <li>
   Receive and enter road condition reports and towed vehicle updates into the statewide computer system.
  </li>
  <li>
   Operate two-way radios, telephones, and law enforcement data systems to support real-time communication with police, fire, and medical services.
  </li>
  <li>
   Retrieve and relay confidential records from the IOWA System, NCIC, and NLETS to authorized officials.
  </li>
  <li>
   Maintain ongoing contact with investigative officers to ensure situational awareness and officer safety during potentially dangerous interactions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Department
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Iowa Department of Public Safety (DPS) i
 </strong>
 s a statewide law enforcement agency committed to serving the people of Iowa with leadership, integrity, and professionalism. We uphold the core values of courtesy, service, and protection, and collaborate with federal, state, and local jurisdictions within the criminal justice community to provide for the safety of people living in or traveling through the State of Iowa.
 <br/>
 <br/>
 <strong>
  DPS Is Comprised Of The Following Divisions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Iowa State Patrol
  </li>
  <li>
   Iowa Division of Criminal Investigation
  </li>
  <li>
   Iowa Division of Narcotics Enforcement
  </li>
  <li>
   Iowa State Fire Marshal
  </li>
  <li>
   Division of Professional Development and Support Services
  </li>
  <li>
   Division of Intelligence
  </li>
  <li>
   Administrative Services Division
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 We&rsquo;re searching for individuals who demonstrate:
 <br/>
 <br/>
 <ul>
  <li>
   Clear, calm, and professional communication under stress
  </li>
  <li>
   Strong attention to detail and critical thinking skills
  </li>
  <li>
   The ability to work flexible, irregular hours including nights, weekends, and holidays
  </li>
  <li>
   A strong sense of integrity, discretion, and teamwork
  </li>
  <li>
   Familiarity with Iowa geography or the ability to learn it quickly
  </li>
  <li>
   Commitment to public safety and the mission of DPS
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 Communications Center Specialist 1:
 <br/>
 <br/>
 <ul>
  <li>
   High school diploma or GED.
  </li>
  <li>
   Must pass a thorough background investigation.
  </li>
  <li>
   Must pass a physical and psychological evaluation provided by the Department of Public Safety (includes vision corrected to 20/20, normal hearing with minimal loss, and normal speech).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Communications Center Specialist 2
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Two years of full-time experience in a public safety communications role; OR
  </li>
  <li>
   Equivalent education/experience (30 semester hours in law enforcement = 1 year of experience, max 2 years substitution); OR
  </li>
  <li>
   One year of full-time experience as a Communications Center Specialist 1 within the State of Iowa.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us?
  <br/>
  <br/>
 </strong>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 As a State of Iowa Executive Branch agency, the Department of Public Safety offers a supportive, mission-driven work environment and comprehensive benefits, including:
 <br/>
 <br/>
 <ul>
  <li>
   Health, dental, and life insurance
  </li>
  <li>
   Nine paid holidays, plus generous paid vacation and sick leave starting on your first day
  </li>
  <li>
   Iowa Public Employees Retirement System (IPERS) defined benefit program
  </li>
  <li>
   Professional development opportunities, including paid training, certifications, and conferences
  </li>
  <li>
   Employee discounts through various vendors
  </li>
  <li>
   A collaborative and positive workplace culture where your work truly matters
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Applicants are encouraged to attach a resume and cover letter to their online application.
  </li>
  <li>
   The selection process may include phone or in-person interviews and could take up to 120 days.
  </li>
  <li>
   This is not a remote position.
  </li>
  <li>
   Applicants are welcome to explore additional employment opportunities within DPS.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Apply Today!
  <br/>
  <br/>
 </strong>
 If you&rsquo;re ready to be the voice behind the response&mdash;the calm in the chaos&mdash;we invite you to apply and join our dedicated team of public safety professionals.
 <br/>
 <br/>
 <strong>
  Candidates are encouraged to also apply to Law Enforcement Dispatcher/
 </strong>
 <strong>
  Communications Center Specialist 1 26-02879
 </strong>
 <strong>
  . Candidates will only be considered for the individual requisition(s) that they have applied for. The decision to apply for Law Enforcement Dispatcher/Communications Center Specialist 1 -will not affect whether or not a candidate is considered for this requisition.
  <br/>
  <br/>
 </strong>
 <strong>
  E-Verify and Right to Work
  <br/>
  <br/>
 </strong>
 The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal
 <strong>
  Right to Work
 </strong>
 laws, which protect employees&rsquo; rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov .
 <br/>
 <br/>
 <strong>
  Minimum Qualification Requirements
  <br/>
  <br/>
 </strong>
 Two years of full-time (or equivalent part-time) experience as a Communications operator, dispatcher, or radio operator in a city, county, state, federal, commercial or industrial communications center;
 <br/>
 <br/>
 OR
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 <br/>
 any equivalent combination of education and experience on the basis of one year of full-time experience equals 30 semester hours of college level course work in law enforcement or a related field with a maximum substitution of two years;
 <br/>
 <br/>
 OR
 <br/>
 <br/>
 employees with current continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as a Communications Center Specialist 1 shall be considered qualified.
 <br/>
 <br/>
 For additional information, please click on this link to view the job description.
 <br/>
 <br/>
 <strong>
  Additional Qualification Requirements
  <br/>
  <br/>
 </strong>
 Ability to pass a thorough background investigation by the Division of Criminal Investigation.
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</div>


Storm Lake Law Enforcement Dispatcher/Communications Center Specialist 2

Travis County Sheriff

<div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div>
<p></p><div><p>Do you want to be a first responder while enjoying the benefits of an air-conditioned office? Do you like a fast-paced work environment where no two days are exactly the same? Are you good with a keyboard and have great multitasking skills? Are you a good listener? Are you able to be the calm voice in stressful or chaotic situations?</p><p>
If you answered yes to these questions, a job as a Telecommunications Specialist&ndash;9-1-1 dispatcher might be for you. This position is located at our Combined Transportation, Emergency, and Communication Center and focuses on supporting our community. 9-1-1 Specialists are the first point of contact on 9-1-1 and coordinate Law Enforcement, EMS, and Fire response.</p><p>
This is a great position for those interested in developing their critical response skills in a rewarding and fast-paced environment, and who desire a competitive Total Rewards Package. Travis County offers one of the highest-rated retirement plans. We also offer vacation and sick leave, medical, dental, vision, short-term disability, personal holidays, 12 company holidays, and longevity pay. Additionally, Telecommunicators are eligible for licensing pay and shift differential for evening and night shifts.</p><div><b><br>
Distinguishing Characteristics:</b></div><p>
This is the first in a series of three telecommunications-related job classifications within the Public Safety/Emergency Management job family. This classification is distinguished from the Telecommunications 9-1-1 Senior in that incumbents typically specialize in a division/department function and also possess broader knowledge/skills about division/department operation to allow more independence in carrying out responsibilities. May be required to work on rotating shifts, including weekends and holidays. This classification may require a flexible work schedule in order to meet the needs of the department.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties and Responsibilities</b></h2></div>
<p></p><div><ul><li>Answers incoming emergency (9-1-1) and non-emergency calls.</li><li>
Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency calls.</li><li>
Refers emergency fire and EMS calls by communicating with persons verbally over telephone and radio equipment. Ensures callers are transferred to appropriate agencies.</li><li>
Maintains telephone contact with callers during critical incidents and updates dispatch card with information pertaining to the call. Keeps caller calm and focused. Controls the call to quickly and accurately obtain necessary information.</li><li>
Operates telephone device for the hearing impaired (TDD) to ensure emergency services is provided.</li><li>
Accesses Language Line to ensure appropriate emergency response.</li><li>
Operates a radio system in accordance with FCC rules and regulations.</li><li>
Dispatches units to various calls for services.</li><li>
Coordinates, performs and controls multiple 9-1-1 communication multiple-simultaneous tasks on demand.</li><li>
Obtains and relays information to patrol officers and staff through telecommunications networks using a Computer Aided Dispatch Terminal (CAD), NCIC, TCIC, and TLETS. Uses log, runs inquiries, researches and enters information, assigns case numbers and maintains databases.</li><li>
Uses laws, rules, regulations, policies and procedures for ensuring proper response to the public calls for assistance and inquiry.</li><li>
May interpret maps and other legal location description documents.</li><li>
Obtains appropriate information from calls via 9-1-1 telephone system.</li><li>
Processes information and data in accordance with TCSO policies and legal requirements.</li><li>
May operate a county vehicle for business purposes and under non-emergency conditions.</li><li>
Performs other job-related duties as assigned.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Requirements</b></h2></div>
<div><p><b>Education and Experience:</b><br>
High School diploma or G.E.D. AND one (1) year of telecommunications experience or equivalent, including one (1) year of computer experience;<br>
<br>
OR,<br>
<br>
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.<br>
<br>
<b>Licenses, Registrations, Certifications, or Special Requirements:</b><br>
Incumbents are required pass an exam administered by the Texas Commission on Law Enforcement (TCOLE) in order to obtain their Basic Telecommunicator license within the first year of employment. This license must be maintained throughout employment as a 9-1-1 Telecommunications Specialist.<br>
Must be a U.S. Citizen.<br>
<br>
<b>Preferred:</b></p><p><br>
Valid Texas Driver's License.</p><p>
Typing Speed: 40 words per minute or greater.</p><p>
Experience in Telecommunications.</p><p>
Experience in law enforcement, telecommunications and CAD systems.</p><p>
Bilingual in English and Spanish.</p><p>
Experience with TLETS/NCIC/TCIC and Open Fox.</p><p>
Applicants are encouraged to attach a resume with their online applications.</p><b><br>
Knowledge, Skills, and Abilities:</b><br>
<br>
<b>Knowledge of:</b><ul><li>
9-1-1 concepts and equipment functions.</li><li>
Federal, State, Local and County communications laws, rules, regulations, and guidelines.</li><li>
Law enforcement computer databases and telecommunications networks.</li><li>
Basic telephone courtesy and functional knowledge.</li><li>
Computer equipment to include word processing, spreadsheets, databases, and a variety of software packages.</li></ul><b>
Skill in:</b><ul><li>
Operating a variety of modern office equipment, including a computer.</li><li>
Both verbal and written communication.</li></ul><b>
Ability to:</b><ul><li>
Gain working knowledge of the physical County geography layout.</li><li>
Communicate clearly, concisely and with professional tact both verbally and in writing.</li><li>
Perform on demand, in a highly stressful environment, while maintaining a professional manner.</li><li>
Perform multiple-simultaneous tasks on demand.</li><li>
React and remain calm under stress and make quick and calm decisions in emergency situations.</li><li>
Understand and carry out verbal and written directions/instructions.</li><li>
Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Work Environment &amp; Other Information</b></h2></div>
<div><p>Physical requirements include the ability to lift/carry up to 20-40 pounds and pushing/pulling with force up to 20-40 pounds, occasionally. Subject to constant sitting, reaching, talking, audition, and exercise of fine dexterity, occasional standing, walking, climbing, kneeling/crouching, bending/squatting, and gripping/grasping to perform the essential functions. Subject to job related stress and client/customer communications within the confines of the communication center. Work requires coverage 24-hours/7-days a week.<br>
<br>
Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.<br>
<br>
<b>This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.</b></p><p></p><p><br>
Work Hours: Work Hours Vary, Works some holidays, nights, or weekends.</p><p>
10-hour shifts</p><p>
24-hour per day operation</p><p>
7 days per week</p><p>
Location: Austin, TX</p><p>
Department: Sheriff</p><p>
Criminal Background Check, Credit Check, TCOLE, Driving Record, Physical Exam, Drug Test, Alcohol Test, Psychological Test, Education, and Employment History Check Required.</p><p>
For updates or questions on this position, contact: Lydia.Cairo@traviscountytx.gov</p></div></div></div><p></p>

(911 Dispatch) Telecommunications 9-1-1 Specialist

Travis County

JOB
<br>Do you want to be a first responder while enjoying the benefits of an air-conditioned office? Do you like a fast-paced work environment where no two days are exactly the same? Are you good with a keyboard and have great multitasking skills? Are you a good listener? Are you able to be the calm voice in stressful or chaotic situations?If you answered yes to these questions, a job as a Telecommunications Specialist–9-1-1 dispatcher might be for you. This position is located at our Combined Transportation, Emergency, and Communication Center and focuses on supporting our community. 9-1-1 Specialists are the first point of contact on 9-1-1 and coordinate Law Enforcement, EMS, and Fire response.This is a great position for those interested in developing their critical response skills in a rewarding and fast-paced environment, and who desire a competitive Total Rewards Package. Travis County offers one of the highest-rated retirement plans. We also offer vacation and sick leave, medical, dental, vision, short-term disability, personal holidays, 12 company holidays, and longevity pay. Additionally, Telecommunicators are eligible for licensing pay and shift differential for evening and night shifts.Distinguishing Characteristics: This is the first in a series of three telecommunications-related job classifications within the Public Safety/Emergency Management job family. This classification is distinguished from the Telecommunications 9-1-1 Senior in that incumbents typically specialize in a division/department function and also possess broader knowledge/skills about division/department operation to allow more independence in carrying out responsibilities. May be required to work on rotating shifts, including weekends and holidays. This classification may require a flexible work schedule in order to meet the needs of the department.
<br><br>
EXAMPLE OF DUTIES
<br>Answers incoming emergency (9-1-1) and non-emergency calls.Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency calls.Refers emergency fire and EMS calls by communicating with persons verbally over telephone and radio equipment. Ensures callers are transferred to appropriate agencies.Maintains telephone contact with callers during critical incidents and updates dispatch card with information pertaining to the call. Keeps caller calm and focused. Controls the call to quickly and accurately obtain necessary information.Operates telephone device for the hearing impaired (TDD) to ensure emergency services is provided.Accesses Language Line to ensure appropriate emergency response.Operates a radio system in accordance with FCC rules and regulations.Dispatches units to various calls for services.Coordinates, performs and controls multiple 9-1-1 communication multiple-simultaneous tasks on demand.Obtains and relays information to patrol officers and staff through telecommunications networks using a Computer Aided Dispatch Terminal (CAD), NCIC, TCIC, and TLETS. Uses log, runs inquiries, researches and enters information, assigns case numbers and maintains databases.Uses laws, rules, regulations, policies and procedures for ensuring proper response to the public calls for assistance and inquiry.May interpret maps and other legal location description documents.Obtains appropriate information from calls via 9-1-1 telephone system.Processes information and data in accordance with TCSO policies and legal requirements.May operate a county vehicle for business purposes and under non-emergency conditions.Performs other job-related duties as assigned.
<br><br>
SUPPLEMENTAL INFORMATION
<br>Physical requirements include the ability to lift/carry up to 20-40 pounds and pushing/pulling with force up to 20-40 pounds, occasionally. Subject to constant sitting, reaching, talking, audition, and exercise of fine dexterity, occasional standing, walking, climbing, kneeling/crouching, bending/squatting, and gripping/grasping to perform the essential functions. Subject to job related stress and client/customer communications within the confines of the communication center. Work requires coverage 24-hours/7-days a week.Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.Work Hours: Work Hours Vary, Works some holidays, nights, or weekends. 10-hour shifts24-hour per day operation 7 days per weekLocation: Austin, TX Department: SheriffCriminal Background Check, Credit Check, TCOLE, Driving Record, Physical Exam, Drug Test, Alcohol Test, Psychological Test, Education, and Employment History Check Required.For updates or questions on this position, contact: Lydia.Cairo@traviscountytx.gov

Baldwin County Alabama

<div><div><div><h2 class="jobSectionHeader"><b>Position Description</b></h2></div><br>
<p></p><div><div>Under general supervision, this position is responsible for performing skilled work processing emergency and non-emergency calls received via radio and telephone. Work involves dispatching law enforcement and other emergency units by radio in response to requests for service, providing confidential criminal history data through a computer system, maintaining the status and location of mobile units and personnel. Work is reviewed for timeliness of response, appropriateness of response and adherence to established procedures and priorities.</div><div><b><br>
 Successful applicants must pass a criminal background check and will be subject to a pre-employment drug screen. Successful applicants must also pass an online exam.</b><br>
<div><b>
JOB LOCATIONS</b></div><ul><li>
Communications Office, Robertsdale, AL</li></ul></div><div><b><br>
WORKING CONDITIONS</b></div><br>
<div></div>
Works in enclosed spaces for extended periods of time. Work is in an office setting, which requires long periods of sitting. Work involves being able to use multiple electronic devices at one time. Works in a mentally stressful environment. Work includes rotating shifts, weekends, holidays, and may require unforeseen overtime.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Job Functions</b></h2></div>
<p></p><div><ul><li>Receive incoming telephone or alarm system calls regarding emergency and non-emergency police information and after hours calls for departments within the Sheriff&rsquo;s Office.</li><li>
Question callers to determine their locations and the nature of their problems to determine type of response needed.</li><li>
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.</li><li>
Record details of calls, dispatches and messages.</li><li>
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals and groups requiring notification.</li><li>
Scan status charts and computer screens, contact emergency response field units to determine emergency units available for dispatch.</li><li>
Dispatch units available by radio in response to requests for services according to established priorities and procedures.</li><li>
Provides radio service to all mobile units.</li><li>
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.</li><li>
Enter, update and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration and stolen vehicles.</li><li>
Maintain access to, and security of, highly sensitive materials.</li><li>
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.</li><li>
Provides criminal history information, vehicle information and driver&rsquo;s license information.</li><li>
Work includes rotating shifts, weekends, holidays, and may require unforeseen overtime.</li></ul><div><b><br>
 </b><b>NON-ESSENTIAL FUNCTIONS</b></div><br>
<div></div><ul><li>
Attend training as required.</li><li>
Other duties as assigned.</li></ul><div><b><br>
PHYSICAL DEMANDS</b></div><div><i><br>
The physical characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable an individual with a qualified disability to perform the essential functions of a job, on a case-by-case basis</i>.</div><div></div><div><br>
The work is generally sedentary to light and may require exerting up to 20 pounds of force occasionally to lift, carry, push, pull or otherwise move objects. Additionally, the following physical abilities are required:</div><div></div><ul><li><br>
Crouching: Bending the body downwards and forward by bending leg and spine</li><li>Dexterity: Primarily with fingers and in picking, pinching or typing</li><li>Grasping: Applying pressure with the whole hand</li><li>Handling: Picking, holding or otherwise working with the whole hand</li><li>Lifting: Ability to lift and move objects</li><li>Reaching: Ability to frequently extend hand(s) and arm(s) in any direction.</li><li>Mental Acuity: Ability to make rational decisions</li><li>Repetitive Motion: Substantial movements (motions) of the wrists, hands and/or fingers</li><li>Speaking/Talking: Ability to communicate clearly, accurately, and concisely though speech</li><li>Hearing: Ability to hear and understand at normal speaking levels with or without correction</li><li>Visual Acuity: Ability to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer screen/terminal; and/or extensive reading, with or without correction</li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Education and Experience</b></h2></div>
<p></p><div><ul><li><b>Required</b><b>: </b>High school diploma or GED; Must be able to obtain and maintain communication certification; Must be willing to work overtime and non-standard hours.</li><li><b>
Preferred</b><b>: </b>One-year public safety communication/dispatch experience</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Knowledge, Skills, and Abilities</b></h2></div>
<p></p><div><ul><li>Knowledge of the geography of Baldwin County or the ability to learn it within 6 months.</li><li>
Knowledge of principles and methods for describing the features of land, sea and air masses, including their physical characteristics, locations, and interrelationships</li><li>
Knowledge of principles and processes for providing service to the public, including needs assessment and satisfactory response to meet their needs.</li><li>
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.</li><li>
Knowledge of relevant equipment, policies, procedures and strategies to promote effective local, state or national security operations for the protection of people, data, property and institutions.</li><li>
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar, arithmetic and modern office practices and procedures</li><li>
Knowledge of administrative procedures and systems such as word processing, managing files and records, transcription and other office procedures and terminology.</li><li>
Knowledge of media production, communication and dissemination techniques and methods. This includes alternative ways to inform via written, oral and visual media.</li><li>
Skill in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.</li><li>
Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.</li><li>
Skill in receiving and relaying information through online computer systems.</li><li>
Skill in communicating effectively with persons in difficult, life threatening and other emergency situations.</li><li>
Ability to read a map.</li><li>
Ability to identify and understand the speech of another person.</li><li>
Ability to speak clearly and communicate information and ideas in speaking so others will understand.</li><li>
Ability to understand voice(s) enhanced through electronic devices such as radio and telephone systems.</li><li>
Ability to listen to and understand information then relay information or orders to proper officials in a clear and precise manner.</li><li>
Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).</li><li>
Ability to exercise a high degree of good judgment and independence while evaluating emergency and non-emergency situations.</li><li>
Ability to make split-second decisions.</li><li>
Ability to multi-task, gather and disseminate information clearly, accurately and rapidly in urgent situations.</li><li>
Ability to operate multiple systems, programs and/or screens at one time.</li><li>
Ability to maintain composure in stressful situations.</li><li>
Ability to calm irate and hysterical persons.</li><li>
Ability to work rotating shifts including weekends, holidays, and may require unforeseen overtime.</li></ul></div><p></p>
</div><div></div><div><div><p><i>Baldwin County Commission and Baldwin County Sheriff&rsquo;s Office does not discriminate on the basis of race, color, national origin, sex, religion, age, marital status, disability, citizenship or veteran status in employment. It is the intent of the Baldwin County Commission and Baldwin County Sheriff&rsquo;s Office to guarantee equal opportunity to allow disabled employees a bias-free work environment. Baldwin County Commission and Baldwin County Sheriff&rsquo;s Office, upon request, will provide reasonable accommodation in compliance with the ADA. Recruitment and selection processes will grant equal opportunity for employment to qualified applicants and will not discriminate on the basis of disability. Reasonable accommodation will be provided upon request during the application, testing, and interview process.</i></p></div></div></div>

Communications Officer - Dispatch - Baldwin County Sheriff's Office

AHU Technologies

<div><div><div><b>Job Description:</b><br>
</div><div><b>Short Description</b>:<br>
</div><div>16+ years of experience. Analyzes, designs, and implements networks to withstand security intrusions.<br>
</div><div><b>Complete Description:</b><br>
<b>Employment Type: Contract w2/1099/C2C</b><br>
</div><div>The role involves supporting the replacement, lifecycle management, and upgrade of networking equipment such as switches, routers, firewalls, and related hardware across the agency&rsquo;s environment. The specialist develops and maintains detailed network documentation, including logical and physical diagrams, system interfaces, rack elevations, cabling records, and equipment inventories for 911 and 311 operations. They also maintain thorough configuration documentation, standard operating procedures, change records, and disaster recovery materials specific to mission‑critical systems. The position monitors network performance, identifies vulnerabilities or bottlenecks, and implements corrective measures to ensure high availability for 24/7 emergency communications. Additionally, the specialist troubleshoots complex network issues affecting 911 operations, performs root‑cause analysis, and restores service rapidly. The role includes managing and supporting two data centers hosting critical 911 applications, ensuring continuous availability, redundancy, and compliance with public‑safety requirements.<br>
<br>
 <br>
<b>CONTRACT JOB DESCRIPTION</b><br>
<b> Responsibilities:</b><br>
</div><ul><li>Knowledge of network analysis related to infrastructure design.</li>
<li>May be an expert in security or intrusion detection.</li>
<li>Proficient in proprietary network technology.</li>
<li>Advanced experience with, but not limited to, routers, firewalls, switches, and servers.</li>
<li>Advanced knowledge in network analysis.</li>
<li>Advanced problem resolution and project management skills.</li>
<li>Designs and implements class wide area networks.</li>
<li>Experience with Firewalls, VPN, encryption, intrusion detection and prevention systems, and penetration testing.</li>
<li>Knowledge of network vulnerabilities and be able to mitigate and prevent each one.</li>
<li>Supporting the replacement, lifecycle management, and upgrade of networking equipment, including core, distribution, and access layer switches; routers; firewalls; and related hardware used across the agency&rsquo;s network environment</li>
<li>Creating, maintaining, and improving detailed network diagrams for all agency systems, including logical network maps, physical connectivity diagrams, and system‑to‑system interfaces used by 911 and 311 operations.</li>
<li>Developing and maintaining rack elevation diagrams, equipment inventories, and cabling documentation for data centers, communications rooms, and remote agency sites</li>
<li>Preparing and maintaining documentation of network configurations, standard operating procedures, change records, and disaster recovery materials specific to the 911 environment.</li>
<li>Monitoring network performance and availability, identifying bottlenecks or vulnerabilities, and implementing corrective actions to ensure the resiliency required for 24/7 emergency communications</li>
<li>Troubleshooting complex network issues affecting critical 911 operations, conducting root‑cause analysis, and restoring service quickly while documenting findings</li>
<li>Managing and supporting two data centers that host mission‑critical 911 applications, ensuring continuous availability, redundancy, and compliance with public‑safety operational requirements</li>
</ul><div><b>Minimum Education/Certification Requirements:</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience<br>
</div><div><b>Skills Matrix</b><br>
</div><ul><li>16+ yrs. analyzing networks related to infrastructure design</li></ul><br>
<ul><li>16+ yrs. identifying best practices and standards for the use of the product</li></ul><br>
<ul><li>16+ yrs. supporting and designing industry specific technologies that require integration with systems or networks</li></ul><br>
<ul><li>Bachelor&rsquo;s degree in IT or related field or equivalent experience</li></ul></div></div>

Senior Network Security Architect

Kalamazoo Public Schools

<div><p><b>Communications Specialist</b></p><p><b>
Communications and Marketing Department</b></p><p><b>
Reports to the Chief of Marketing and Communications</b></p><p><b>
Executive Assistant, Grade 5</b></p><p><b>
$68,252 - $81,742</b></p><p><b>
12 Month, Full-Time</b></p><p></p><p><b><br>
Scope of Responsibilities</b></p><p></p><p><br>
The Communications Specialist assists in coordinating, developing, and implementing a strategic communications and marketing plan. This role encompasses branding, media relations, crisis communication, website and social media management, all aspects of publication creation, and supervision of the Communications Assistant.</p><p></p><p><b><br>
Performance Responsibilities</b></p><br>
<p></p><ul><li>
Lead the production of <i>Excelsior</i>, the district&rsquo;s printed newsletter, by overseeing content creation, photography, interviewing, and distribution logistics.</li><li>
Strengthen the district&rsquo;s brand identity by designing and producing high-quality marketing materials, advertisements, and school publications.</li><li>
Partner with schools to surface and promote success stories, student achievements, and key district activities.</li><li>
Manage the weekly internal digital newsletter by contributing content, editing, and proofreading.</li><li>
Manage all social media presence and website updates, ensuring all digital content is in full compliance with digital accessibility (WCAG 2.0) standards.</li><li>
Develop and execute a comprehensive annual social media content calendar.</li><li>
Utilize data analytics to evaluate the performance of social media accounts, marketing campaigns, and website engagement.</li><li>
Liaise with internal departments and external partners to align communications with student achievement goals.</li><li>
Draft speeches, talking points, press releases, and media advisories.</li><li>
Act as the official district spokesperson and handle emergency communications, such as school closings, as required.</li><li>
Proofread and edit content created by other departments.</li><li>
Ensure all internal and external messaging is consistent, adheres to the district&rsquo;s brand standards, and represents KPS&rsquo; mission.</li><li>
Leverage graphic design expertise to create signs, flyers, banners, and promotional merchandise.</li><li>
Maintain media relations by managing contact lists, responding to media inquiries, coordinating interviews, and monitoring and analyzing media coverage.</li><li>
Assist with crisis management communication as needed.</li><li>
Organize and manage storage and accessibility of digital assets and publications.</li><li>
Provide communications-related professional development.</li><li>
Approve community flyers for distribution on Peachjar.</li><li>
Support special events, including opening day convocation, ribbon cutting and groundbreaking ceremonies, and the retirement dinner.</li><li>
Attend Board of Education meetings when needed.</li><li>
Attend community and school events in the evenings and on weekends to represent KPS and to take photos or videos.</li><li>
Supervise the Communications Assistant.</li><li>
Perform other duties as assigned.</li></ul><p></p><p><b><br>
 Minimum Qualifications</b></p><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in Journalism, Marketing, Communications, Graphic Design, or related field.</li><li>
Minimum of three years of experience in a supervisory or leadership role.</li><li>
Evidence of excellent communication, including writing, editing, and proofreading skills.</li><li>
Demonstrated experience creating content and managing websites and social media platforms.</li><li>
Proven ability to successfully manage multiple projects concurrently.</li><li>
Flexibility to cover events during the evening and/or weekend.</li><li>
Ability to form collaborative work relationships.</li><li>
Proficient use of Google Suite and graphic design software.</li><li>
Evidence of a desirable work record (high accuracy, low absenteeism, flexibility, and good performance).</li><li>
Possess a high level of organizational and problem-solving skills, with the ability to work independently and effectively in stressful situations.</li><li>
Maintain integrity and an ethical approach to duties and responsibilities.</li></ul><p></p><p><b><br>
 Desirable Qualifications</b></p><br>
<p></p><ul><li>
Accreditation in Public Relations (APR)</li><li>
Member of the Michigan School Public Relations Association (MSPRA)</li><li>
Member of the National School Public Relations Association (NSPRA)</li><li>
School public relations experience.</li><li>
Knowledge of Kalamazoo Public Schools.</li></ul><p></p><p><b><br>
Please apply online at </b><b>www.kpsjobs.com</b></p><p></p><p><br>
Kalamazoo Public Schools is an Equal Opportunity Employer.</p><p></p><p><b><i><br>
Application review will take place on May 18, 2026, with the first round of</i></b></p><p><b><i>
In-person interviews taking place the week of May 25, 2026.</i></b></p></div><p></p>

Communications Specialist

City of Manchester, NH

<div><p><b>AIRPORT OPERATIONS DISPATCHER - 3035</b></p>
<p><b>GRADE - 106</b></p>
<p><b>PAY RANGE - $22.41 - $31.95/hr - plus a comprehensive benefits package</b></p>
<p><b>GENERAL STATEMENT OF DUTIES:</b></p>
<p>Serves as centralized communications agent involving Airport and tenant operations, public safety, emergency response, and public information; performs directly related work as required.</p>
<p><b>DISTINGUISHING FEATURES OF THE CLASS:</b></p>
<p>The principal function of an employee in this class is to maintain a contact point for airport public safety, emergency response and airport personnel and to receive information and dispatch accordingly; to provide accurate information to appropriate administration, operations, law enforcement, and emergency response personnel; and to provide information and assistance to the public. The work is performed under the supervision and direction of the Airport Operations Superintendent or an assigned supervisor. Considerable leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with members of the public, airport and airline personnel, public safety personnel, mutual aid departments (fire and law enforcement), vendors, contractors, and others. The principal duties of this class are performed in a central communications/operations center requiring constant attention to several communications sources, CCTV, security, and alarm systems, at any given time, while addressing inquiries from the general public.</p>
<p><b>EXAMPLES OF ESSENTIAL WORK:</b></p>
<ul><li>Processes requests for emergency assistance from 911, air traffic emergency phone, conventional telephone lines, radio frequencies, and emergency call boxes:</li>
<li>Monitors CCTV and reports suspicious activity;</li>
<li>Monitors panic alarms from garage/airport administration/security checkpoints and dispatches appropriate personnel;</li>
<li>Monitor Airport Emergency Crash Phone System Status. Quickly interpret and record information given by the Air Traffic Control Tower or MHT Airport Fire Department about impending aircraft emergencies and make radio and phone notifications to all responding units or agencies;</li>
<li>Initiates alert tones for emergency operations;</li>
<li>Alerts airport management of emergency activities;</li>
<li>Alerts airport management and tenants of emergency activities and weather, related situations:</li>
<li>Evaluate, prioritize, and route emergency and non-emergency calls to appropriate personnel to provide pertinent information at all times;</li>
<li>Requests and transmits information from other City departments or outside agencies as needed by Law Enforcement, Fire and Airport personnel;</li>
<li>Receives and directs trouble reports from tenants and employees to the appropriate department. Provides receipt and final resolution;</li>
<li>Receives and directs tenant and public comments;</li>
<li>Receives and logs emergency information using computer aided dispatch (CAD) in multiple locations and maintains information for units who responded to incidents for their report writing purposes;</li>
<li>Provides information gathered from investigating data and media from several Departmental and intra-Departments sources for follow-up by airport management;</li>
<li>Receives call out information from airport employees and notifies the appropriate supervisor;</li>
<li>Monitors weather and alerts proper personnel of any incoming emergency situation, including tornadoes, snow conditions, electrical storms, floods and related;</li>
<li>Receives tenant requests for snow removal;</li>
<li>Monitors security alarms and dispatches airport law enforcement;</li>
<li>Monitors fire alarm system and dispatches airport fire;</li>
<li>Maintains a current map of airport layout and surrounding areas and is responsible for memorizing changes;</li>
<li>Dispatches appropriate personnel to security gates for vehicle inspections;</li>
<li>Receives complaints, questions, comments and inquiries from the public, and provides information or refers callers to the appropriate party;</li>
<li>Responds to citizens questions and comments in a courteous and timely manner;</li>
<li>Provides direction and assistance to the public, including communications with local agencies, and handles emergency situations dealing with emotional, injured, victimized and irate persons;</li>
<li>Provides information to tenants and visitors;</li>
<li>Directs customer and news media questions about specific airport or airline operations to the appropriate airline or airport representative;</li>
<li>Runs license/registration checks;</li>
<li>Runs name checks against security files;</li>
<li>Supports security functions including performing background checks, finger printing, issuing temporary badges, badge renewals, receiving and removing access from terminated/expired badges and issuance of AOA driver permits;
</li><li>Conducts weekly pager tests and maintains Airport Personnel Telecommunication Paging System for emergency notifications;</li>
<li>Use security system to check validity of security badges, and provide other data and pertinent information to requesting personnel;</li>
<li>Answers courtesy phone during non-business hours;</li>
<li>Acts as a repository for lost and found items;</li>
<li>Performs airport paging;</li>
<li>Performs parking validation;</li>
<li>Maintains a vehicle tow log;</li>
<li>Reviews and maintains C*Cure Security System configurations, assets and monitors security alarms;
</li><li>Monitors access control systems;</li>
<li>Communicates with and makes notifications to outside agencies as necessary, including, Federal, State, local, and other city departments;
</li><li>Prepares correspondence, reports, lists and other documents on computer; Maintains copies of Notice to Airmen (NOTAM) and Airfield Advisory reports received from Airport Operations to distribute, if necessary, to airline flight crews, airline operations and airport tenants;
</li><li>Operates radio consoles, telephones, facsimile machines, switchboards, computer and other related systems and equipment;</li>
<li>Completes and maintains reports and records;</li>
<li>Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;</li>
<li>Communicates and coordinates regularly with appropriate others to ensure and maximize the effectiveness and efficiency of interdepartmental operations and activities;</li>
<li>Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas;</li>
<li>Provides guidance and demonstrations to new employees in similar positions;</li>
<li>Keeps supervisors informed of work progress, issues, and potential solutions;</li>
<li>Attends meetings and training to stay current on relevant practices and developments;</li>
<li>Responds to citizen inquiries courteously and promptly;</li>
<li>Coordinates regularly with others to enhance interdepartmental efficiency; and</li>
<li>Performs additional duties as required by the classification.</li>
</ul>
<p><b>REQUIRED KNOWLEDGE SKILLS AND ABILITIES:</b></p>
<ul><li>Substantial knowledge of current practices and procedures involved in customer service delivery;</li>
<li>Substantial knowledge of modern office procedures, practices and equipment;</li>
<li>Substantial knowledge of modern office filing systems and procedures;</li>
<li>Ability to deal with airport tenants and the public in a courteous and efficient manner;</li>
<li>Ability to deal with a wide range of persons including situations in which individuals may be upset over issues involved with airline, travel, and security activities and policies;</li>
<li>Ability to communicate effectively with others both orally and in writing, using both technical and non-technical language;</li>
<li>Ability to understand and follow oral and/or written policies, procedures and instructions;</li>
<li>Ability to prepare and present accurate and reliable reports;</li>
<li>Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;</li>
<li>Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;</li>
<li>Ability to perform a wide variety of duties with accuracy and speed under the pressure of time sensitive deadlines and during emergency situations;</li>
<li>Ability and willingness to learn quickly and put to use new skills and knowledge brought about by rapidly changing information and/or technology;</li>
<li>Integrity, ingenuity and inventiveness in the performance of assigned tasks.
</li></ul><p><b>ACCEPTABLE EXPERIENCE AND TRAINING:</b></p>
<ul><li>Graduation from High School or possession of a GED; and</li>
<li>Zero to two years of experience in a related field, e.g., Law Enforcement/Emergency Services Dispatcher, Communications, Airport/Airline operations; or</li>
<li>Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.</li>
</ul>
<p><b>REQUIRED SPECIAL QUALIFICATIONS:</b></p>
<ul><li>On call status;</li>
<li>Pass a criminal background check and receive an airport I.D. badge</li>
<li>Certification as a Public Safety Dispatcher, and/or equivalent certifications as may be required, must be obtained within one year of hire.</li>
<li>Maintain Department of Homeland Security (DHS)/Transportation Security Administration (TSA) Trusted Agent Status for Airport Security Vital Information Records.</li>
<li>Successfully complete and maintain training to effectively serve as temporary Airport Security Specialist when needed.</li>
</ul>
<p><b>ESSENTIAL PHYSICAL ABILITIES:</b></p>
<ul><li>Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively in emergency situations with an attention to time constraints;</li>
<li>Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to operate and monitor a computerized communications system;</li>
<li>Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a keyboard, several phone lines and other communications equipment;</li>
<li>Sufficient strength and endurance, with or without reasonable accommodation to lift and carry, through a full range of motion, up to 20 pounds occasionally, 10 pounds frequently and 5 pounds consistently;</li>
<li>Sufficient personal mobility and physical reflexes, which permits the employee to operate in a general office and communications center environment.</li></ul></div>

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