emergency dispatch operator

Commonwealth of Pennsylvania

<div><div><div><h2 class="jobSectionHeader">THE POSITION</h2></div>
<div><div>As a Police Communications Operator for the Pennsylvania State Police (PSP) at Troop D, New Castle, you play a key role in keeping vital communications steady and reliable. You assist callers during urgent situations while ensuring Troopers receive the information they need without delay. Your work strengthens public safety and keeps critical operations moving smoothly. This role is ideal for individuals who enjoy fast-paced challenges and want their efforts to make a real difference.</div></div> 

<div><h2 class="jobSectionHeader">DESCRIPTION OF WORK</h2></div>
<div>This position supports the communication needs of a State Police installation by managing calls, coordinating responses, and keeping vital information flowing. The role requires strong attention to detail and steady decision making in fast-paced situations. As a Police Communications Operator, you will perform the following duties:<ul><li>
Call Handling: Receive emergency and non emergency calls, gather details from callers, and determine appropriate response priorities</li><li>
Incident Dispatch: Relay information to Troopers through radio, telephone, and computer systems while keeping communication clear and accurate</li><li>
Agency Coordination: Contact other agencies such as police, fire, ambulance, towing, and PennDOT to request support or share incident details</li><li>
Record Management: Use Commonwealth Law Enforcement Assistance Network (CLEAN), Pennsylvania Justice Network (JNET), and Protection From Abuse Database (PFAD) to research records and maintain accurate electronic incident information</li><li>
Trooper Monitoring: Track Trooper status and locations and communicate updates that support officer safety and situational awareness</li></ul><div></div><div> 
Interested in learning more? Additional details regarding this position can be found in the position description.</div><div></div><div> 
Work Schedule and Additional Information:</div><ul><li>
Full-time employment, 40 hours per week</li><li>
Work hours to be determined. Your schedule will include rotating shifts, weekends, and holidays, with a 30-minute lunch.</li><li>
Telework: You will not have the option to telework in this position.</li><li>
Salary: In some cases, the starting salary may be non-negotiable.</li><li>
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.</li></ul></div>
<div><h2 class="jobSectionHeader">REQUIRED EXPERIENCE, TRAINING &amp; ELIGIBILITY</h2></div>
<div><div>QUALIFICATIONS</div><div>
Minimum Experience and Training Requirements:</div><ul><li>
Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or</li><li>
Two years of experience using computer systems for entering, updating, and retrieving information; or</li><li>
Completion of 60 college credits; or</li><li>
An equivalent combination of experience and training.</li></ul><div></div><div> 
Special Requirements:</div><ul><li>
You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.</li><li>
You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.</li><li>
You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.</li></ul><div></div><div> 
Additional Requirements:</div><ul><li>
You must be able to perform essential job functions.</li></ul><div></div><div> 
Legal Requirements:</div><ul><li>
This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officery.</li><li>
You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.</li></ul><div></div><div> 
How to Apply:</div><ul><li>
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).</li><li>
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.</li><li>
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.</li><li>
Failure to comply with the above application requirements may eliminate you from consideration for this position.</li><li>
All application materials and interview responses must reflect the applicant&rsquo;s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools &amp; Job Seekers for additional information.</li></ul><div></div><div> 
Veterans:</div><ul><li>
Pennsylvania law (51 Pa. C.S. &sect;7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.</li></ul><div></div><div> 
Telecommunications Relay Service (TRS):</div><ul><li>
711 (hearing and speech disabilities or other individuals).</li></ul><div></div><div> 
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.</div><div></div><div> 
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.</div></div></div></div>
 <div><div><div>Learn more about our Total Rewards by watching this short video! 
See the total value of your benefits package by exploring our benefits calculator. 
 
Health &amp; WellnessWe offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* 
Compensation &amp; Financial Planning 
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. 
 
Work/Life Balance 
We know there&rsquo;s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* 
 
Values and Culture 
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. 
 
Employee Perks 
Sometimes, it is the little &ldquo;extras&rdquo; that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. 
 
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box. 
 
<ul><li>Eligibility rules apply.</li></ul></div></div></div>

Police Communications Operator

City of Hope

<div>
 Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope&rsquo;s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
 
 
 
 Position Summary
 
 
 
 The PBX &amp; Emergency Response Operator plays a vital role in ensuring seamless communication across the hospital. In this fast-paced, high-impact position, you&rsquo;ll manage incoming and outgoing calls, support patients and staff with critical information, and serve as a key player in emergency response coordination. This role is ideal for someone who thrives under pressure, communicates clearly, and is passionate about delivering exceptional service while supporting patient safety.
 
 
 
 As a successful candidate, you will:
 
 
 
 <ul>
 <li>
 Manage high-volume incoming and outgoing calls, routing them accurately and efficiently
 </li>
 <li>
 Facilitate hospital-wide communication, including paging staff and relaying urgent messages
 </li>
 <li>
 Assist patients and visitors with inquiries related to services, appointments, and general information
 </li>
 <li>
 Respond to and process emergency codes, coordinating with hospital command center and key personnel
 </li>
 <li>
 Accurately collect and document caller information for follow-up and reporting
 </li>
 <li>
 Deliver exceptional customer service to patients, visitors, and staff
 </li>
 <li>
 Monitor and respond to critical alarms, including fire, medical gas, and cardiac alerts
 </li>
 <li>
 Provide administrative support such as maintaining directories and assisting with scheduling information
 </li>
 <li>
 Ensure compliance with hospital policies, procedures, and patient privacy regulations
 
 
 </li>
 </ul>
 
 Your qualifications should include:
 
 
 
 <ul>
 <li>
 High school diploma
 </li>
 <li>
 Minimum of 2 years of customer service experience in a call center, contact center, or PBX environment
 
 
 </li>
 </ul>
 
 City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please
 
 
 click here
 
 
 .
 
 
 
 
 To learn more about our Comprehensive Benefits, please
 
 
 CLICK HERE
 
 
 .
 
</div>

PBX & Emergency Response Operator - OC

Marten Transport

<div>** This position is 3rd shift **
PURPOSE: 
Serve as driver's supervisor/representative in Operations. Manage drivers performance in identified categories and be primary communication link to drivers. Work to achieve optimum driver and customer satisfaction.
<div>RESPONSIBILITIES: 
1. Sole communication link to driver, including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information. 
2. Responsible for assigned fleet of tractors and drivers, including, but not limited to effective management for optimum performance in the following categories: 
<ul><li>On-time pickup and delivery performance.</li><li>Out of route miles.</li><li>Hours of service compliance.</li><li>Driver availability.</li><li>Accommodation of special routing needs.</li><li>Cost control.</li></ul>
3. Insure that each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch. 
4. Daily accounting of all assigned trucks and drivers. 
5. Other duties as assigned by authorized personnel.</div>
RELATIONSHIPS: 
Daily interaction with drivers, other operations staff and management via qualcomm, telephone and in person.
ABILITIES/SKILLS REQUIRED: 
Strong oral and written communication skills, strong organizational ability, detail oriented, ability to remain calm under pressure, handle multiple and varied tasks, basic typing.
PHYSICAL REQUIREMENTS: 
Ability to sit for extended periods of time. Reasonable 
manual dexterity.
EDUCATION/TRAINING REQUIRED: 
College degree in business or five years experience in fleet management.</div>

Extended Coverage Dispatcher

Allied Universal

<div>Hospital Security Operation Center (SOC) Dispatcher<h2 class="jobSectionHeader">
Overview</h2><div> 
Company Overview:
</div><div>Allied Universal&reg;, North America&rsquo;s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.</div><h2 class="jobSectionHeader"> 
Job Description</h2> 
Allied Universal&reg; is hiring a Hospital Security Operation Center (SOC) Dispatcher $25.50 per Hour. The Hospital Security Operation Center Dispatcher will answer telephones and dispatch hospital security personnel accordingly, observe for signs of crime or disorder, monitor video recording devices, and provide information quickly and accurately to the appropriate individuals. The Dispatcher is also responsible for documenting incidents in detailed reports and assisting with the functions of physical and personal security and safety measures of staff, members, and visitors at the healthcare facility.
RESPONSIBILITIES:
<ul><li>Answer telephones, acknowledge alarm signals, monitor video recording devices as assigned throughout the service area and accurately providing pertinent information to the Security SOC Supervisor</li><li>
Document incidents (including names, actions, and times) on the &ldquo;Daily Activity Report&rdquo;</li><li>
Respond to the security needs of their assigned healthcare facility, its agents or contactors and personnel</li></ul><div>
QUALIFICATIONS:</div><ul><li>
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment</li><li>
No prior work experience required</li></ul><div>
PPO 14417</div><h2 class="jobSectionHeader"> 
Closing</h2><div> 
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
</div><div>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.</div><h2 class="jobSectionHeader"> 
Requisition ID</h2> 
2026-1611256</div>

Hospital Security Operation Center (SOC) Dispatcher

Egis

<div>
 
 Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organization of society and the living environment of citizens all over the world.
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are seeking an experienced and results-driven Taxi Operation Manager to join our us, The Project Manager is responsible, on behalf of RCMC-GTC, for the oversight and performance monitoring of taxi operations in Makkah. The role carries the Authority's mandate to supervise the performance of multiple licensed Taxi Operators, review their plans and reports, monitor compliance with the Concession Agreements, Service Level Agreements, Operating Licenses, and report to senior leadership on service quality and contractual performance. The role also supports the Authority's planning of continuous service and fleet expansion, including the assessment of new Operator submissions, additional vehicles and service zones, and Operator readiness for daily demand, seasonal peaks, and Hajj and Umrah operations.
 
 
 
 
 
 English (mandatory); Arabic preferred
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Contract Administration and Authority Representation
 
 
 
 
 <ul>
 <li>
 Function as RCMC-GTC's principal day-to-day representative under the Concession Agreements and Operating Licenses, exercising the Authority's rights, approvals, and enforcement decisions across all Taxi Operators.
 </li>
 <li>
 Issue formal notices, instructions, approvals, performance warnings, and penalty determinations to Operators within the scope of the delegated mandate.
 </li>
 <li>
 Maintain a complete contractual record of decisions, correspondence, Operator submissions, audit findings, deductions, and dispute notifications.
 </li>
 <li>
 Enforce Operator behavioral alignment with the Authority's service standards and reporting requirements, including the timely submission of KPI-aligned operational and performance reports in the required format and cadence.
 
 </li>
 </ul>
 
 
 Operations Oversight, Service and Fleet Expansion
 
 
 
 
 <ul>
 <li>
 Monitor the day-to-day operations of the citywide taxi service through daily Operator reports, dashboards, and field observations, and confirm that all Operators meet service standards across availability, response time, vehicle quality, driver conduct, and tariff compliance.
 </li>
 <li>
 Support the Authority's planning of continuous service and fleet expansion, including the assessment of new Operator submissions, additional vehicles, new operating zones, and the launch of new service lines.
 </li>
 <li>
 Review Operator operational plans, fleet introduction plans, deployment schedules, tariff and zone proposals, and seasonal and peak-period plans for Ramadan, Hajj, Umrah, and public holidays, and submit recommendations to the Authority for approval.
 </li>
 <li>
 Monitor Operator fleet condition, vehicle inspection records, driver licensing and training compliance, and the operational readiness of new vehicles and Operators entering service.
 </li>
 <li>
 Review and coordinate Operator surge plans for daily peaks, public holidays, Ramadan, and Hajj and Umrah operations, and monitor execution in coordination with Operators and the relevant Authorities.
 </li>
 <li>
 Coordinate the resolution of inter-Operator boundary issues, zone conflicts, and dispatch interfaces to safeguard a consistent customer experience across the service.
 
 </li>
 </ul>
 
 
 Stakeholder Coordination and Governance
 
 
 
 
 <ul>
 <li>
 Represent RCMC-GTC in all relevant meetings, Operator Performance Reviews, and Tariff and Service Change Assessments.
 </li>
 <li>
 Coordinate with Government Authorities, Traffic Police, the Ministry of Hajj and Umrah, Civil Defense, and the Transport General Authority (TGA) to secure approvals and operational endorsements required for the service.
 </li>
 <li>
 Manage the interface with regulators, auditors, and the Authority's compliance functions in respect of Operator licensing, fare audits, and inspection findings.
 </li>
 <li>
 Prepare formal briefings, performance reports, and decision papers for the Project Director and senior leadership of RCMC-GTC.
 
 </li>
 </ul>
 
 
 Performance, Risk and Reporting
 
 
 
 
 <ul>
 <li>
 Monitor and analyze Operator performance against the contractual Key Performance Indicators on a daily, weekly, and monthly cadence, and administer the formal performance review and deduction process on behalf of the Authority.
 </li>
 <li>
 Maintain the Operations Risk Register, ensuring timely identification, assessment, escalation, and mitigation of risks to service continuity, safety, and Authority reputation.
 </li>
 <li>
 Issue daily operations updates and periodic performance reports to the Project Director, the Operations Steering Committee, and senior leadership, supported by data analytics and KPI dashboards.
 </li>
 <li>
 Drive early identification and escalation of KPI breaches, service-quality decline, complaint trends, and contractual default.
 </li>
 <li>
 Monitor customer-complaint trends, oversee revenue and meter integrity assurance, and review Operator continuous-improvement programs.
 </li>
 <li>
 Ensure that all Operators comply with applicable Health, Safety, Security and Environmental requirements as set out in the Concession Agreements and Kingdom regulations.
 </li>
 <li>
 Oversee the application of the Operators' safety management systems and incident response arrangements, in coordination with Civil Defense and the relevant Authorities.
 </li>
 <li>
 Oversee Operator application of quality management standards across fleet, driver, dispatch, and customer-service requirements.
 
 </li>
 </ul>
 
 
 Skills and Competencies
 
 
 
 
 <ul>
 <li>
 Strong command of operations contract administration under concession and franchise agreements, including service level regimes, performance deductions, tariff mechanisms, and license renewal protocols.
 </li>
 <li>
 Working knowledge of taxi operations, including fleet management, vehicle inspection, driver licensing and training, dispatch and booking systems, GPS and AVL telematics, fare metering, and customer-experience management.
 </li>
 <li>
 Experience with zone-based operations, taxi stands, hotel and pilgrimage-site pick-up management, and the integration of taxi services with parking facilities, transit hubs, and event venues.
 </li>
 <li>
 Strong operations performance analysis capability, including KPI dashboarding, data-driven decision-making, root-cause analysis, and familiarity with continuous-improvement methodologies such as Lean and Six Sigma.
 </li>
 <li>
 Decisive judgement under pressure, with the ability to assess Operator submissions and live operational data critically and provide clear, evidence-based direction on behalf of the Authority.
 </li>
 <li>
 Strong stakeholder management and diplomatic skills, with the ability to represent RCMC-GTC with authority in dealings with Operators, Government bodies, religious and/or community authorities, and Independent Reviewers.
 </li>
 <li>
 Proficiency in Microsoft Office and business intelligence tools such as Power BI or Tableau; familiarity with SQL, dispatch and fleet management platforms, and GIS systems is desirable.
 </li>
 <li>
 Awareness of sustainability and resilience principles, including fleet electrification, emissions reduction, and monitoring Operator alignment with the Authority's environmental and social objectives.
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to synthesize complex technical and contractual matters into clear briefings, decision papers, and executive reports.
 </li>
 <li>
 Cultural awareness and sensitivity is appropriate to the Holy City of Makkah and to the diverse pilgrim and resident population it serves.
 
 </li>
 </ul>
 
 
 Required and Preferred Certifications
 
 
 
 
 
 Preferred and required professional certifications for the ideal candidate.
 
 
 
 
 PMP (Project Management Professional) -
 
 Required
 
 
 
 
 
 Lean Six Sigma (Green Belt or higher) ASQ, IASSC or equivalent is
 
 Preferred
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Qualifications and Experience
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Transport Management, Logistics, Business Administration, Industrial Engineering, Transportation Engineering, or a related discipline from a recognized university.
 </li>
 <li>
 A master&rsquo;s degree in Transport Management, Business Administration, Operations Management, or a related field is preferred.
 </li>
 <li>
 A minimum of fourteen (14) years of progressive professional experience overall, with at least seven (7) years in the oversight or management of taxi, ride-hailing, or public transport operations.
 </li>
 <li>
 Demonstrable experience as a Project Manager, Program Manager, or Performance Manager on the client, Authority, or regulator side of a regulated transport service or concession.
 </li>
 <li>
 Proven experience in the oversight of multiple licensed Operators under concession or franchise arrangements, including performance monitoring, audit, and enforcement.
 </li>
 <li>
 Experience in interfacing with regulators, auditors, traffic authorities, and government bodies in a formal governance environment.
 </li>
 <li>
 Experience in the Kingdom of Saudi Arabia or the wider Gulf Cooperation Council region is required.
 </li>
 <li>
 Experience in the planning and execution of taxi or public transport operations during high-density peak periods is preferred.
 </li>
 <li>
 Familiarity with the regulatory environment of the Holy City of Makkah is highly desirable.
 </li>
 <li>
 Demonstrated experience leading multidisciplinary teams in a complex governance environment.
 </li>
 </ul>
</div>

Project Manager - Taxi Operations (Transport)

COPS Monitoring

Are you passionate about helping others? Looking for a rewarding opportunity? For nearly 50 years, COPS Monitoring has been committed to delivering life safety monitoring services to communities nationwide. Our team plays a vital role in supporting millions of people with 24/7 monitoring. We are looking for individuals to become part of our committed Personal Emergency Response Services (PERS) team. This rewarding opportunity offers the chance to make a meaningful difference in people's lives by delivering crucial help during emergencies, as well as offering care and support when testing their devices.Hours:&middot; Full-time, (Expected hours: 37.5 per week)<ul><li>Day Shift: 8am - 4pm</li><li>Evening Shift: 4pm - 12am</li></ul>Compensation Details:&middot;<ul><li>Weekly pay, starting at $17.50-18.50 /hr</li><li>Pay increase to $18.00-19.00 after reaching level 5 dispatcher</li><li>Pay increase to $18.75-19.75 after reaching level 6 dispatcher</li></ul>Qualifications:<ul><li>No prior experience required</li><li>High School Diploma or GED</li><li>Strong verbal and written communication skills</li><li>Basic computer proficiency</li><li>Attention to detail and ability to multitask</li><li>background check and drug screening</li><li>Genuine desire to help others</li><li>Ability to remain calm and patient in challenging situations</li><li>Empathy and excellent interpersonal skills, particularly with seniors</li></ul>Your Key Responsibilities:<ul><li>Respond to inbound phone calls from customers needing assistance</li><li>Communicate with customers</li><li>Relay information to first responders, when necessary</li></ul>What we have to offer:<ul><li>A positive team-oriented work environment</li><li>Flexible Schedules</li><li>Weekly Pay</li><li>Paid Training at full wage</li><li>Pay Raises</li><li>Paid Sick Time</li><li>Paid Vacation</li><li>Career growth (96% of our management are former dispatchers)</li><li>Tuition Reimbursement (offered annually for F/T and P/T employees)</li><li>Health, Dental, &amp; Vision insurance after 90 days</li><li>Experience shows great on resumes for related fields (RN, EMT, 911)</li><li>Equal opportunity employer</li></ul>Benefits:<ul><li>401(k) with generous company match</li><li>Health, Vision, and Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Referral bonus program</li></ul>Weekly day range:<ul><li>Rotating weekends</li></ul>Work setting:<ul><li>Office</li><li>In Person</li><li>Call center</li></ul>We look forward to speaking with you!Job Type: Full-timePay: $17.50 - $18.50 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Williamstown, NJ 08094 (Required)</li></ul>Work Location: In person

Entry Level Emergency Dispatcher: Day & Evening Shift

American Electric Power

<div>Job Posting End Date
06-26-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
Under direct supervision and instruction, provide assistance to: ensure the efficient operation of the transmission system; coordinate operation of the transmission system with the appropriate Reliability Coordinator (AEP SCC), Distribution Dispatching Centers/Authorities, and Transmission Control Centers/Authorities (both internal and external to AEP); arrange, approve, and direct routine and emergency switching/tagging operations for equipment removal/restoration during maintenance, repair, replacement, and construction with limited instruction; receive, record, and maintain logs of operating conditions; monitor system voltages, transformer/line/equipment loadings, and in concert with the AEP SCC, apply corrective action when these parameters deviate from equipment ratings and/or operating limits; monitor the operation of metering and communication facilities and initiate corrective action upon malfunction.
Job Description
Eng Del System Operator Assc (SP20-06)
What you&rsquo;ll do:
Essential Job Functions &amp; Tasks<ul><li>
Assist in monitoring and regulating system voltage levels, real and reactive power flows for the transmission system at all transmission voltage levels in cooperation with directives of the AEP SCC.</li><li>
Assist in the real-time operation of the AEP transmission system in coordination with the AEP SCC and appropriate neighboring utilities.</li><li>
Assist in the real-time operation of distribution equipment inside the station fence in coordination with regional distribution dispatch centers.</li><li>
Prepare basic switching orders listing the switching steps and safety tagging to be carried out for the removing of equipment from service for maintenance, repair, or construction, ensuring the safety of the public, Company equipment, Company personnel and contract personnel.</li><li>
Assist in directing switching operations under emergency conditions. Plan and direct actions to quickly, safely and effectively restore equipment and customers to service.</li><li>
Maintain a log of events and transactions relative to the operation of the facilities and equipment.</li><li>
Observe and assist in operating the Supervisory Control and Data Acquisition (SCADA) System and associated functions.</li><li>
Monitor the operation of metering and communications facilities and report malfunctions to proper personnel for corrective action.</li><li>
Monitor the weather information system for severe weather and notify proper personnel.</li><li>
Acknowledging and inputting records of station entry/exit activity.</li></ul>
What we&rsquo;re looking for:
Education requirements are listed below:<ul><li>
Entry-level candidates should have a two-year technical degree in Electrical Engineering Technology or related field. OR High School and 2 years experience in a position that demonstrates the ability to operate a power system.</li></ul>
Work Experience preferences listed below:<ul><li>
Not required, but 1-2 years experience in substation operation, protective relaying, or distribution dispatching is desired.</li></ul>
Required License(s)/Certification(s) are listed below:<ul><li>
Valid state driver license.</li></ul>
Other preferences:<ul><li>
Must pass System Operator/Power Dispatching (SO/PD) test to qualify.</li><li>
Ability to work under pressure during periods of critical system conditions and to deal with diverse situations simultaneously. Ability to analyze information and communicate instructions clearly and concisely. Work on a twelve-hour uninterrupted rotating shift schedule that consists of nights, weekends and holidays.</li><li>
May require working outside normal Dispatching Center hours.</li><li>
Must have the ability to report timely to worksite due to emergency events.</li><li>
This position may entail some travel and exposure to hazardous situations, which require a thorough knowledge and use of safety procedures.</li><li>
Must have the ability to effectively and professionally deal with co-workers and customers.</li><li>
Must complete all required training and testing in established time frames by the Company to advance to the next higher classification within the line of progression or vacate the current classification</li></ul>
Eng Del System Operator (SP20-07):
What you&rsquo;ll do:
Essential Job Functions &amp; Tasks<ul><li>
Assist in monitoring and regulating system voltage levels, real and reactive power flows for the transmission system at all transmission voltage levels in cooperation with directives of the AEP SCC, where applicable.</li><li>
Assist in the real-time operation of the AEP transmission system in coordination with the AEP SCC and neighboring utilities.</li><li>
Assist in the real-time operation of distribution equipment inside the station fence in coordination with regional distribution dispatch centers.</li><li>
Prepare basic switching orders listing the switching steps and safety tagging to be carried out for the removing of equipment from service for maintenance, repair, or construction, ensuring the safety of the public, Company equipment, Company personnel and contract personnel.</li><li>
Assist in directing switching operations under emergency conditions. Plan and direct actions to quickly, safely and effectively restore equipment and customers to service.</li><li>
Maintain a log of events and transactions relative to the operation of the facilities and equipment.</li><li>
Observe and assist in operating the Supervisory Control and Data Acquisition (SCADA) System and associated functions.</li><li>
Monitor the operation of metering and communications facilities and report malfunctions to proper personnel for corrective action.</li><li>
Monitor the weather information system for severe weather and notify proper personnel.</li><li>
Acknowledging and inputting records of station entry/exit activity.</li></ul>
What we&rsquo;re looking for:
Education requirements are listed below:<ul><li>
Two-year technical degree in Electrical Engineering or related field OR high school and two years experience in a position that demonstrates the ability to operate a power system.</li></ul>
Work Experience requirement listed below:<ul><li>
In addition to educational requirements, minimum 6 months as Energy Delivery System Operator Assc OR minimum of one year as a System Operator with a NERC sanctioned RC organization OR two years of work experience as a System Operator performing the NERC function of Transmission Operator or two years of Distribution switching.</li></ul>
Required License(s)/Certification(s) are listed below<ul><li>
Must acquire and maintain NERC certificate as Transmission Dispatcher and any Regional Transmission Organization certificates and credentials associated with AEP memberships</li><li>
Valid state driver's license</li></ul>
Other preferences:<ul><li>
Must pass System Operator/Power Dispatching (SO/PD) test to qualify.</li><li>
Ability to work under pressure during periods of critical system conditions and to deal with diverse situations simultaneously.</li><li>
Ability to analyze information and communicate instructions clearly and concisely. Work on a twelve-hour uninterrupted rotating shift schedule that consists of nights, weekends and holidays.</li><li>
May require working outside normal Dispatching Center hours.</li><li>
Must have the ability to report timely to worksite due to emergency events.</li><li>
This position may entail some travel and exposure to hazardous situations, which require a thorough knowledge and use of safety procedures.</li><li>
Must have the ability to effectively and professionally deal with co-workers and customers.</li><li>
Must complete all required training and testing in established time frames by the Company to advance to the next higher classification within the line of progression or vacate the current classification.</li></ul>
 In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
At AEP, we&rsquo;re more than just an energy company &mdash; we&rsquo;re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-006
Compensation Range:
$74,551.00 - $109,543.00
The Physical Demand Level for this job is: S &ndash; Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.</div>

Eng Del System Operator Assc

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