emergency dispatch operator

SAS Fairdeal PVT.ltd

<p><b>Job Opportunity: Inbound Customer Service Representatives (CSRs) / Operators</b></p><p>We are hiring experienced Inbound Customer Service Representatives (CSRs) / Operators to work for a <b>Taxi Company based in the United Kingdom.</b></p><p><b>Job Title: Taxi Operator &amp; Dispatcher</b></p><p><b>Location: PWD, Rawalpindi</b></p><p><b>Job Type: Full-Time (Shift-Based)</b></p><p><b>Pay: PKR 300 &ndash; 400 per hour</b></p><p><b>Maximum Hours/Week: 40 hours</b></p><p><b>Job Description:</b></p><p>We are hiring a Taxi Operator &amp; Dispatcher to join our call center team based in PWD, Rawalpindi. This is a shift-based role with a maximum of 40 working hours per week. The ideal candidate must have prior experience dispatching and operating in the(UK) and be able to manage bookings, coordinate with drivers, and provide excellent customer service.</p><p><b>Responsibilities</b></p><ul><li>Coordinate and schedule deliveries for drivers, ensuring optimal routes are taken.</li><li>Communicate effectively with drivers to provide updates and resolve any issues that may arise during delivery.</li><li>Maintain accurate records of deliveries, including tracking information and delivery confirmations.</li><li>Assist in heavy lifting and loading/unloading of goods as required.</li><li>Monitor vehicle performance and ensure that all vehicles are maintained in good working order.</li><li>Collaborate with team members to improve dispatch processes and enhance overall efficiency.</li></ul><p><b>Qualifications</b></p><ul><li>Previous experience as a Dispatch Operator or in a similar role is preferred.</li><li>Valid commercial driving licence is advantageous; experience as a van driver or delivery driver is a plus.</li><li>Strong communication skills, both verbal and written, to facilitate clear interactions with drivers and team members.</li><li>Ability to perform heavy lifting and maintain physical stamina throughout the shift.</li><li>Proficient in using dispatch software and technology for tracking deliveries.</li><li>Strong organisational skills with the ability to manage multiple tasks simultaneously.</li></ul><p>If you are passionate about logistics and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Dispatch Operator.<br/><b>Job Requirements</b>:<br/>UK returnees preferred.Must have past experience in the UK and the ability to communicate effectively with people in the UK.<br/>Ability to adapt to and use a British accent.<br/>Fluent English speaking and writing skills required (preferably British English).</p><p>Job Type: Full-time</p><p>Pay: Rs350.00 - Rs450.00 per hour</p><p>Application Question(s):</p><ul><li>Are you well aware and expert of ICABBI?</li></ul><p>Experience:</p><ul><li>Taxi Operator / Dispatcher: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Taxi Operator & Dispatcher UK

Qwalifize LLC

<div><p><b>Type:</b></p><ul><li>
3 months to 1 year contract with additional option years.</li></ul><p><b>
Full Time or Part Time:</b></p><ul><li>
Full-Time</li></ul><p><b>
Pay Rate:</b></p><ul><li>
$18.00 &ndash; $28.00 per hour (negotiable).</li></ul><p><b>
Location:</b></p><ul><li>
TBD &ndash; Onsite</li><li>
Must be willing to relocate anywhere in the US</li></ul><p><b>
Language Requirements:</b></p><ul><li>
Write, read, and speak English</li></ul><p><b>
Language Preferences:</b></p><ul><li>
Bilingual (English/Spanish)</li></ul><p><b>
Job Overview</b><br>
We are seeking dedicated Call Center Operators / Dispatchers to provide emergency communication services, including receiving, prioritizing, and dispatching emergency and non-emergency calls for fire, rescue, and other public safety services. This role ensures timely and accurate information flow between the public, field responders, and other departmental personnel. Operators will maintain records, operate communication and dispatch systems, and provide customer service under high-pressure conditions. Candidates must hold or be eligible to obtain a security clearance and maintain it as required. Clearance level is to be determined. Performs other duties as assigned.</p><p><b>
Experience Requirements</b></p><ul><li>
Minimum of two (2) years of experience in emergency communications, dispatching, or call center operations</li><li>
Experience operating multi-line phone systems, radio communication, and computer-aided dispatch systems</li><li>
Ability to follow protocols for prioritizing and routing emergency and non-emergency calls</li><li>
Strong communication, decision-making, and problem-solving skills</li><li>
Ability to work effectively under stress and maintain composure during emergency situations</li></ul><p><b>
Experience Preferences</b></p><ul><li>
Experience in a municipal or county emergency dispatch center</li><li>
Knowledge of fire, EMS, and law enforcement operations</li><li>
Familiarity with NFPA or APCO standards for emergency communications</li></ul><p><b>
Physical Requirements</b></p><ul><li>
Ability to sit for extended periods while operating communication systems</li><li>
Ability to hear, speak, and type clearly under stressful conditions</li><li>
Ability to perform multitasking duties with attention to detail and accuracy</li></ul><p><b>
Education Requirements</b></p><ul><li>
High School Diploma or equivalent recognized certification</li></ul><p><b>
Education Preferences</b></p><ul><li>
Emergency Communications Certification or Dispatcher Training Certification</li></ul><p><b>
Training Schedule:</b></p><ul><li>
TBD</li></ul><p><b>
Schedule:</b></p><ul><li>
Varies based on operational needs; includes availability for nights, weekends, and holidays</li></ul><p><b>
Dress Code:</b></p><ul><li>
TBD</li></ul><p><b>
Benefits:</b></p><ul><li>
TBD</li></ul><p><b>
Additional Information:</b><br>
Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee&rsquo;s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.</p></div>

Call Center Operators/ Dispatchers

Santa Cruz Beach Boardwalk

<div><p><b>JOB SUMMARY:</b><br>
While providing the highest level of Guest Service, answers and directs incoming calls in a professional way through a high-volume, multiline phone system for the Santa Cruz Seaside Company and its concessionaires. Monitors and dispatches on multiple radio frequencies including: Security, Operations, and support departments. Must maintain confidentiality concerning all guest and employee interactions, conversations, and incidents. Keeps accurate records in computer-aided dispatch, operates surveillance camera systems and monitors several alarm systems. Communicates with the Santa Cruz Regional 9-1-1 Center.</p><br>
<p></p>
<p><b>
UNIQUE JOB REQUIREMENTS:</b><br>
Receives radio traffic and phone calls regarding emergency situations. Must be able to remain calm during high stress situations. Offers support to Communications Staff as needed. Must be able to work under minimal to no supervision. Must be able to communicate quickly and efficiently both verbally and in writing. Must be able to communicate quickly and efficiently both verbally and in writing. Must be available to work overnights, evening, weekends, and holidays. Works closely with the Security Department.</p><br>
<p></p>
<p><b>
JOB TASKS:</b><br>
Dispatch Staff:</p>
<ul><li>
<div>Greet every Guest and answer all of their questions thoroughly, while providing consistent, friendly, and quality Guest Service.</div>
</li><li><div>Maintain professional and cooperative relationships with coworkers both inside and outside the Guest Services department.</div>
</li><li><div>Use CCTV system to actively monitor park locations and Guests and to ensure the safety of Boardwalk guests and employees.</div>
</li><li><div>Operate a multiline phone system by answering and directing calls.</div>
</li><li><div>Operate multiline radio frequencies to communicate with Security, Operations, and support departments and to dispatch support department personnel as needed.</div>
</li><li><div>Receive and respond appropriately to in-house maintenance, security, and employee calls.</div>
</li><li><div>Send confidential e-mails and SMS messages.</div>
</li><li><div>Work independently and as part of a team answering multiple radios and phone lines.</div>
</li><li><div>Keep digital sign up to date with current and accurate information.</div>
</li><li><div>Monitor and report alarms.</div>
</li><li><div>Notify Park Supervisors of rainy day operations.</div>
</li><li><div>At the direction of Supervisor or Park Manager on Duty, responsible for activating emergency procedures, such as Park evacuations and Emergency Operations Center.</div>
</li><li><div>Read, understand, and communicate discount coupons, promotions and other important announcements.</div>
</li><li><div>Record and log requests for Maintenance and Security.</div>
</li><li><div>Will be trained as a Guest Service Representative.</div>
</li><li><div>Perform other duties as assigned.</div></li></ul><p><br>
<br>
Evening Dispatch Staff:</p>
<ul><li>
<div>All duties of Dispatch Staff, shown above.</div>
</li><li><div>Produce the Events Summary and Daily Supervisor list.</div>
</li><li><div>Keep updated lists of Managers and Supervisors on Duty and Security personnel.</div>
</li><li><div>Enter Field Interview cards, jump start waivers and Trespass Notifications (TPN)</div>
</li><li><div>Review and send out the Media Log.</div>
</li><li><div>Review footage as requested.</div>
</li><li><div>Monitor and turn alarms on and off.</div>
</li><li><div>Perform all tasks under minimal to no supervision.</div>
</li><li><div>Must communicate issues requiring immediate attention to Supervisor or Dispatch staff as appropriate.</div></li></ul><br>
<p></p>
<p><b>
QUALIFICATIONS:</b><br>
Must provide outstanding Guest Service. Must have at least one year of experience working in a customer service environment, preferably answering phones. Previous Experience operating a multi-line phone system, radio consoles, and surveillance cameras is helpful. Prior experience at, or knowledge of, the Boardwalk is also helpful.</p><br>
<p></p>
<p><b>
TRAINING/SKILLS/KNOWLEDGE</b></p>
<ul><li>
<div>Ability to provide consistent, friendly, and helpful services to Guests and Employees.</div>
</li><li><div>Ability to operate a multiline phone system with a high volume of calls efficiently.</div>
</li><li><div>Ability to remain calm and to recall and provide appropriate responses in emergency situations.</div>
</li><li><div>Ability to prioritize and multitask in a high traffic environment with frequent distractions.</div>
</li><li><div>Ability to communicate clearly, concisely, and accurately verbally and in writing.</div>
</li><li><div>Ability to quickly learn company policies and procedures.</div>
</li><li><div>Ability to work both independently and as part of a team.</div>
</li><li><div>Ability to proofread documents.</div>
</li><li><div>Ability to create and maintain accurate records.</div>
</li><li><div>Ability to maintain confidentiality.</div>
</li><li><div>Ability to type at least 30 words per minute.</div>
</li><li><div>Ability to learn and memorize names, faces, dates, and numbers.</div>
</li><li><div>Ability to view video monitors for up to eight hours.</div>
</li><li><div>Ability to sit for up to eight hours.</div>
</li><li><div>Ability to hear normal phone conversations and radio traffic</div></li></ul><br>
<p></p>
<p><b>
TESTING:</b><br>
criminal background check<br>
signed privacy and confidentiality notice</p></div><p></p>

Security Dispatch Staff

Florida Atlantic University

<p></p><div><p><b>For more information on everything FAU has to offer, please visit </b><b>www.fau.edu/jobs</b><b>.
</b></p><p></p><p><b>Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.</b></p><p></p><p><b>
Position Summary:
</b></p><p>With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, FAU is pushing the boundaries of higher education. Florida Atlantic's faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art, and technology in all disciplines. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes.</p><p></p><p>
Florida Atlantic University is seeking a Police Communications Operator - Boca Raton, FL.</p><p></p><p>
Summary of Responsibilities:</p><p></p><ul><li><p>
Operate Police and other radio systems, monitor alarms, access control and camera systems. 24/7 Monitor gun detection software, and License Plate Recognition system by responding, verifying, entering hot list information, trespass warnings, risk protection orders and behavioral threat issues associated with the designated license plate, and providing the appropriate response, for both firearm detection and License plate detection. Dispatching officers and other emergency personnel as needed in accordance with departmental policy and procedure.</p></li><li><p>
 Handle emergency and non-emergency telephone calls, prioritize calls and channel pertinent information to officers and supervisory personnel. Accurately documenting officer status location and activity. Make necessary emergency notifications. Operate Criminal Justice Information Systems computer terminal to include inquiries and entering persons, vehicles and property at the direction of officers.</p></li><li><p>
Provide the public with assistance on complaints and informational services, lost and found property, directions, fingerprinting and other services. Use tact and discretion. Observe strict confidentiality rules. Direct persons to proper supervisory level as necessary.</p></li><li><p>
Monitor messages directed to the department and information related to local criminal activity, and monitoring weather and campus security issues as a 24/7 Emergency Management warning point, which would require notification to all campuses through the Sircom system in accordance with departmental policy and procedures.</p></li><li><p>
Demonstrate knowledge of police terminology and procedures, Florida criminal and civil law as it pertains to police operations, campus geography, police services and University policies and procedures pertaining to police operations.</p></li></ul><p></p><div><p><b>
FAU Benefits and Perks</b></p></div><div><p>
If Benefits &amp; Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:</p></div><div><ul><li><p>
Excellent benefit packages including Medical (PPO/HMO $50 per month single &amp; $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.</p></li></ul></div><div><ul><li><p>
State retirement options including tax-deferred annuities and Roth 403(b) plans.</p></li></ul></div><div><ul><li><p>
State employees Public Service Loan Forgiveness (PSLF) program.</p></li></ul></div><div><ul><li><p>
Sick Leave Pool Program.</p></li></ul></div><div><ul><li><p>
Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President&rsquo;s discretion).</p></li></ul></div><div><ul><li><p>
Paid Community Engagement Volunteer Service Day</p></li></ul></div><div><ul><li><p>
Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).</p></li></ul></div><p></p><div><p><br>
For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php</p></div><p></p><div><p><b><br>
Explore Living in Palm Beach County</b></p></div><div><p>
The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDB</p></div><p></p><p><b>
Minimum Qualifications:</b></p>
High school diploma and one year of appropriate job experience receiving, assessing, and dispatching calls for assistance as required.
<br>
<br>
Florida state certification on the National Crime Information Center (NCIC) Florida Crime Information Center (FCIC) computer system is required, obtained within 6-months of employment.<br>
<br>
911 Public Safety Telecommunicator certification must be obtained within six months of employment.<br>
<br>
Must possess the following skills in order to best handle emergency situations: communicate effectively, convey assurance, exercise tact and patience in stressful situations, and dispatch emergency personnel.
<br>
<br>
Must be able to master a variety of communications equipment, such as radios, telephones, recording devices and CAD terminals efficiently.
<br>
<br>
Valid Florida driver's license required.<p></p><p><b>
Salary:</b></p>
$21.55 - $26.34 Hourly Rate Range<br>
Certified 911 Telecommunicator $26.34 per hour<br>
Non-Certified 911 Telecommunicator $21.55 per hour<p></p><p><b>
College or Department:</b></p>
POL: Communications Operations<p></p><p><b>
Location:</b></p>
Boca Raton<p></p><p><b>
Work Days and Hours:</b></p>
40-hour work week - variable shifts.<p></p><p><b>
Application Deadline:
</b></p>2026-04-22<p></p><p><b>
Special Instructions to Applicant:
</b></p>VETERANS&rsquo; PREFERENCE:
<br>
<br>
Applicants may claim Veterans&rsquo; Preference on their application. The applicant claiming preference is responsible for providing required documentation at the time of making an application in Workday for a vacant position, or prior to the closing date of the vacancy announcement. If an applicant qualifies for Veterans' Preference and the SP position, they are shown preference by the guarantee of an interview. Veterans&rsquo; Preference does not guarantee a job. For additional information, please visit https://www.fau.edu/jobs/resources/veterans/. For assistance, please contact Recruitment Services at empl@fau.edu.<br>
<br>
<br>
<br>
APPLICATION DOCUMENTS REQUIRED:
<br>
Resume<br>
<br>
<br>
<br>
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
<br>
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
<br>
<br>
PRE-EMPLOYMENT SCREENINGS REQUIRED:
<br>
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
<br>
<br>
REQUEST FOR ACCOMMODATIONS:
<br>
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.</div>

Police Communications Operator

V2X Inc

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Emergency Dispatcher will provide fire alarm dispatch services to the base populace by answering emergency 911 calls and initiating responses with appropriate personnel and equipment.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides emergency 911 and dispatching services.
  </li>
  <li>
   Provides medical response dispatch services to callers.
  </li>
  <li>
   Maintains maps, checklist, and charts, including automated programs.
  </li>
  <li>
   Prepares and maintains reports and records relating to emergency responses.
  </li>
  <li>
   Performs service calls internally.
  </li>
  <li>
   Responsible for department accountability procedures and other related duties.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   MINIMUM QUALIFICATIONS: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
  </li>
  <ul>
   <li>
    US National Requirements:
   </li>
   <ul>
    <li>
     CPR AHA or Red Cross, NR-EMR, Tele-Communicator I, II, Hazmat Awareness, NIMS 100, 200, 700, 800.
    </li>
    <li>
     All certifications must be currently posted on the DOD, IFSAC or Pro-Board Accreditation website or able to be reciprocated to DOD.
    </li>
    <li>
     Must have the ability to obtain and maintain a Secret security clearance
    </li>
   </ul>
   <li>
    Foreign National Requirements:
   </li>
   <ul>
    <li>
     CPR AHA or Red Cross, EMR, Tele-Communicator I, II, Hazmat Awareness, NIMS 100, 200, 700, 800.
    </li>
    <li>
     All certifications must be currently posted on the DOD, IFSAC or Pro-Board Accreditation website or able to be reciprocated to DOD.
    </li>
   </ul>
  </ul>
  <li>
   Experience:
  </li>
  <ul>
   <li>
    At least 3-5 years&rsquo; experience as a Fire Dispatcher, Must possess the following PC skills: Microsoft Office, Word, Excel, Outlook, Power Point, and Access
   </li>
  </ul>
  <li>
   Skills:
  </li>
  <ul>
   <li>
    Must have excellent communications and cognitive skills to effective handle emergency operations
   </li>
   <li>
    Must have good computer skills for daily reporting requirements
   </li>
   <li>
    Must have good interpersonal skills to promote effective team and group dynamics
   </li>
  </ul>
  <li>
   WORKING ENVIRONMENT: Stressful conditions, be able to work long hours, overtime and live among fellow firefighters.
  </li>
  <li>
   PHYSICAL ACTIVITIES: Work may require prolonged standing and sitting; Employee use of Personal Protective Equipment (PPE) is required in certain areas. Must comply with OSHA, EPA, Fire Regulations and published Company work rules
  </li>
 </ul>
 <strong>
  At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
 </strong>
</div>


Emergency Dispatcher

<div>Overview:
<div>
Emergency Dispatcher will provide fire alarm dispatch services to the base populace by answering emergency 911 calls and initiating responses with appropriate personnel and equipment.</div>
Responsibilities:
<ul><li>Provides emergency 911 and dispatching services.</li><li>
Provides medical response dispatch services to callers.</li><li>
Maintains maps, checklist, and charts, including automated programs.</li><li>
Prepares and maintains reports and records relating to emergency responses.</li><li>
Performs service calls internally.</li><li>
Responsible for department accountability procedures and other related duties.</li></ul>
Qualifications:
<ul><li><b>MINIMUM QUALIFICATIONS:</b> Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.<ul><li>
US National Requirements:<ul><li>
CPR AHA or Red Cross, NR-EMR, Tele-Communicator I, II, Hazmat Awareness, NIMS 100, 200, 700, 800.</li><li>
All certifications must be currently posted on the DOD, IFSAC or Pro-Board Accreditation website or able to be reciprocated to DOD.</li><li>
Must have the ability to obtain and maintain a Secret security clearance</li></ul></li><li>
Foreign National Requirements:<ul><li>
CPR AHA or Red Cross, EMR, Tele-Communicator I, II, Hazmat Awareness, NIMS 100, 200, 700, 800.</li><li>
All certifications must be currently posted on the DOD, IFSAC or Pro-Board Accreditation website or able to be reciprocated to DOD.</li></ul></li></ul></li><li>
Experience:<ul><li>
At least 3-5 years&rsquo; experience as a Fire Dispatcher, Must possess the following PC skills: Microsoft Office, Word, Excel, Outlook, Power Point, and Access</li></ul></li><li>
Skills:<ul><li>
Must have excellent communications and cognitive skills to effective handle emergency operations</li><li>
Must have good computer skills for daily reporting requirements</li><li>
Must have good interpersonal skills to promote effective team and group dynamics</li></ul></li><li><b>
WORKING ENVIRONMENT: </b>Stressful conditions, be able to work long hours, overtime and live among fellow firefighters.</li><li><b>
PHYSICAL ACTIVITIES: </b>Work may require prolonged standing and sitting; Employee use of Personal Protective Equipment (PPE) is required in certain areas. Must comply with OSHA, EPA, Fire Regulations and published Company work rules</li></ul><h4 class="jobSectionHeader"><b>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</b></h4></div>

Kings III Emergency Communications

<p>The Role: Emergency Dispatcher&ndash; 1st Shift<br/></p><p>Who You Are:<br/></p><p>You will handle inbound calls from our push button emergency phones, monitoring emergency phones in places such as in elevators, pool areas, and other areas, which are used in the event of an emergency. You do not need dispatcher experience to apply to this job, we provide extensive on the job training. Each day at Kings III, you will have the satisfaction of knowing that you can make a difference by helping those in need, while working in a safe and supportive environment.<br/></p><p>Who We Are:<br/></p><p>Established in 1989 and a four-time winner of DFW Top Workplaces in 2020-2023, Kings III is a growing, dynamic company. We&rsquo;re on a mission for change &ndash; for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.<br/></p><p>More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!<br/></p><p>What You&rsquo;ll Do:<br/></p><p>Respond to testing and emergency calls<br/>Answer a high volume of inbound calls from customers and vendors<br/>Address inquiries, provide accurate customer details, and document updates on emergency situations<br/>Notify the customer call list of emergent and non-emergent situations<br/>Dispatch the Elevator Company or the appropriate authorities when necessary<br/>Manage multiple software programs for call handling and team communication<br/>Communicate updates clearly and concisely<br/>Provide world class customer service<br/>Follow and abide by our core values<br/></p><p>What You&rsquo;ll Bring:<br/></p><p>High school diploma or GED<br/>1-year customer service, call center, or dispatcher experience<br/>Availability to work weekends, holidays, and 1st shift (7:45am - 4:15pm)<br/>Bilingual in English and Spanish preferred<br/>Extraordinary customer service skills that meet quality standards for services<br/>Excellent oral and written communication and interpersonal skills<br/>Exceptional active listening skills, giving full attention to what others are saying, asking questions as appropriate without interrupting<br/>Working knowledge of Microsoft Word, Excel, and Outlook<br/>Self-motivated with ability to work independently as well as part of a team<br/>Accurately type at least 35 wpm with an accuracy rate of 95% or better<br/>High rate of accuracy and attention to detail<br/>Dependable and organized<br/>Positive, competitive, and a determined attitude<br/>A sense of humor is a plus, we like to have fun!<br/></p><p>What We Do:<br/></p><p>Our mission statement is simple - We provide critical communications services to help people in distress.<br/></p><p>Our Core Values are even simpler:<br/></p><p>1. Honesty &amp; Integrity<br/></p><p>2. Service to the customer above all else<br/></p><p>3. Do what is right<br/></p><p>4. Good enough is not good enough: pursue excellence<br/></p><p>5. Encourage individual initiative and growth<br/></p><p>By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.<br/></p><p>Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It&rsquo;s that simple, our employees help save lives every day.<br/></p><p>What&rsquo;s in it for you:<br/></p><p>Medical insurance with 1 HSA and 2 PPO plan options<br/>Dental, vision, life, short- and long-term disability insurance<br/>401k with company contribution<br/>Employee Assistance Program (EAP)<br/>Company paid telemedicine 24/7 access<br/>8 paid holidays, plus 1 floating holiday<br/>15 days of PTO accrued in year 1<br/>Generous referral bonus program<br/>Work life balance (a must!)<br/>Team building, company events, attendance at our annual meeting and fun night, and other fun events<br/>Relaxed professional dress code<br/></p><p>Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.<br/></p>

Emergency Dispatcher - 1st Shift

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Emergency Dispatcher - 1st Shift