emergency dispatcher

Yadkin County Government

<p><b>+ Essential Job Functions</b></p><ul><li>Participates in and contributes to a team oriented, mission first environment.</li><li><b>Operating a sophisticated workstation comprised of multiple computer systems, computer-aided dispatch software, geographical information systems (GIS), call handling equipment including TTY and text-to-911, as well as recording systems and radio dispatch consoles.</b></li><li>Operating multiple systems and conversations simultaneously without mistake.</li><li><b>Using training and policies to screen requests for emergency services; answering them professionally, recognizing if a call is received from telephone, text, or an automated data feed.</b></li><li>Providing pre-arrival and post-dispatch instructions to those requiring assistance during high-stress situations, such as cardiopulmonary resuscitation (CPR), childbirth, hemorrhaging, active shooter, and entrapments.</li><li><b>Using appropriate technology to communicate with callers.</b></li><li>Using knowledge of law enforcement, fire, and EMS protocols to prioritize and sequence calls promptly in limited time with limited or no supervision.</li><li><b>Demonstrating clear and effective communications with active listening, call control, judgement, respect, and empathy with callers that range from calm to panicked.</b></li><li>Managing challenging callers using appropriate handling of distressed, hearing-impaired, elderly, angry, and foreign-language-speaking callers.</li><li><b>Ability to prioritize multiple events based on available resources &ndash; critical thinking.</b></li><li>Using TDD and relay services to comply with standards for handling calls from hearing-impaired callers.</li><li><b>Utilize language interpretation services to communicate with callers with a language barrier needing assistance.</b></li><li>Interpreting caller location by using geographic knowledge, tools, and location tracking capabilities when available; this includes the use of automatic number and automatic location information provided by the 911 phone system which must be verified with the mapping software for accuracy and reliability</li><li><b>Maintaining communications during life-threatening emergencies, providing safety/lifesaving instructions, and maintaining control of the conversation until field units arrive on scene.</b></li><li>Using available information for the purpose of protecting the public at the scene as well as on-scene responders by identifying the need for advanced life support resources or specialized fire/rescue equipment.</li><li><b>Using training and operational policies to take appropriate actions such as: relaying critical information, dispatching/initiating emergency response services, or referring callers to other agencies.</b></li><li>Documenting incident details quickly and accurately to establish incident urgency, categorizing the incident type, and obtaining proper help for the caller.</li><li><b>Demonstrating clear and effective communications and active listening with public safety responders using appropriate terminology and codes.</b></li><li>Relaying initial information for dispatch accurately, reviewing the call for service details, and assuming incident command until field responders arrive on scene.</li><li>Conducting health and safety checks status checks of responders.</li><li><b>Operate emergency, administrative, and back up telephone communications systems effectively.</b></li><li>Receive and process requests from field responders for information such as criminal histories, driver and vehicle inquiries, and outside agency requests for assistance.</li><li><b>Maintaining a calm demeanor under chaotic and stressful circumstances, multiple conversations, and frequently noisy environments.</b></li><li>Completing training and certifications as needed by actively seeking training, completing all training and certifications required for assigned position, and completing continuing education as necessary.</li><li><b>Attends training, conferences, and meetings as needed or requested by department management.</b></li><li>Typical work is an office environment; however, this position may be required to operate from a mobile command center (MCC) during planned events, emergencies, or disaster deployments, providing communications support outside of the Emergency Communications Center.</li><li><b>Employees in this role are required to participate in an on-call rotation.</b></li><li>Employees in this role must be able to work assigned shift including days, nights, weekends, and holidays to ensure staffing levels are met 24 hours a day.</li><li><b>Employees in this role are subject to hold over and call back to ensure minimum staffing levels are met, or for emergency situations.</b></li><li>This position is designated as essential and must report to work during times when the government/agency business offices are closed.</li><li><b>Additional duties as assigned or needed.</b></li></ul><p><b>+ Education and Experience</b></p><p><b>Required</b>:</p><p>High School Diploma or GED</p><p>Ability to type 35 WPM (Words Per Minute)</p><p>Proficiency with computers</p><p><b>Preferred</b>:</p><p>At least 1 year of public safety experience (911, EMS, Fire, Law Enforcement, etc.)</p><p>Completion of formal 40-hour basic Telecommunicator course approved by NC Administrative Code</p><p>Current APCO Emergency Medical Dispatch (EMD) Certification</p><p>Current APCO Fire Service Communications (FSC) Certification</p><p>Current APCO Law Enforcement Communication (LEC) Certification</p><p>DCI Modules 1, 2, and 3</p><p>AHA CPR/AED Certification</p><p>INTD/COMT/COML Certification</p><p><b>+ Working Conditions</b></p><p>Hours of Work - Employees in this role will work a 12-hour shift schedule on either a day or night shift assignment dependent upon the needs of the center. Hours are typically 530 AM &ndash; 530 PM (Day Shift) or 530 PM &ndash; 530 AM (Night Shift). Additional hours may be required during emergencies or to meet minimum staffing requirements.</p><p>Workplace Requirements - Work is primarily sedentary, performed in an office or emergency communications center environment, requiring prolonged hours of sitting, speaking, listening, and operating a computer as well as other communications equipment. Must have the ability to quickly and accurately read, hear, and communicate detailed information, both verbally and in writing. Occasional standing, walking, bending lifting, or carrying items up to 50 pounds may be required. Must be able to work in high-stress situations and remain focused during extended periods of activity. In the event of a field deployment, must be capable of operating in mobile command environments or outdoor settings, which may involve variable weather conditions, irregular hours, and extended shifts, including nights, weekends, and holidays.</p><p><b>+ Special Notes Concerning This Position</b></p><ul><li>All employees will be required to complete a training program which, dependent upon employee&rsquo;s previous experience levels, could take up to 32 weeks; this includes 8 weeks of academic training for necessary certifications and 24 weeks of on the job (OTJ) training. Note: Lateral hires may progress at a faster rate, but will complete at minimum 8 weeks of OTJ training.</li><li>This role is considered an essential employee and will be required to report for work even in instances in which general county offices are closed; this includes nights, weekends, holidays, inclement weather, as well as manmade or natural disasters.</li><li>Employees must be free of any felony convictions and have the ability to pass a criminal background check in order to be certified with the Division of Criminal Information (DCI/NCIC) and obtain credentials from the North Carolina Office of EMS.</li></ul><p><b>Yadkin County Government is an equal opportunity employer that adheres to ADA guidelines. We do not discriminate based on race, color, national origin, sex, religion, age, or disability with regards to employment or services provided. Yadkin County Government is a participant in E-Verify.</b></p><p>Pay: $38,432.00 - $57,648.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Emergency Dispatcher

University of Kentucky

<div><div>Posting Details
</div><p></p><div><div><div><div><b>Job Title</b></div> <div>Emergency Medical Dispatcher/UKHC</div>
</div><br>
<div><div><b>Requisition Number</b></div> <div>RE53426</div>
</div><br>
<div><div><b>Working Title</b></div> <div>Emergency Medical Dispatcher</div>
</div><br>
<div><div><b>Department Name</b></div> <div>H3100:Emergency Services</div>
</div><br>
<div><div><b>Work Location</b></div> <div>Lexington, KY</div>
</div><br>
<div><div><b>Grade Level</b></div> <div>07</div>
</div><br>
<div><div><b>Salary Range</b></div> <div>$19.50-27.31/hour</div>
</div><br>
<div><div><b>Type of Position</b></div> <div>Staff</div>
</div><br>
<div><div><b>Position Time Status </b></div><div>Full-Time</div>
</div><br>
<div><div><b>Required Education</b></div>
<div>HS</div>
</div><br>
<div><div><b>Click here for more information about equivalencies:</b></div> <div>https://hr.uky.edu/employment/working-uk/equivalencies</div>
</div><br>
<div><div><b>Required Related Experience</b></div>
<div>1 yr</div>
</div><br>
<div><div><b>Required License/Registration/Certification</b></div>
<div>Emergency Medical Technician (EMT); plus dispatching certification from The Association of Public-Safety Communications Officials (APCO) International within a year of hire<br>
</div>
</div><br>
<div><div><b>Physical Requirements</b></div>
<div>This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing); lifting, pushing, and/or pulling objects weighing up to 50 pounds; standing or walking with objects weighing up to 25 pounds.</div>
</div><br>
<div><div><b>Shift</b></div>
<div>Must be able to work three 12-hour shifts per week, 1745 &ndash; 0615; will also be required to work some weekends and holidays.</div>
</div><br>
<div><div><b>Job Summary</b></div>
<div>The emergency medical dispatcher will serve within UK emergency services&rsquo; dispatch. The dispatcher will be responsible for managing and directing emergency and non-emergency calls, dispatching UK ambulances, scheduling ambulance transports, and assisting in air traffic control for helicopters landing at the UK medical center. They will also be responsible for call intake for all incoming EMS units and relay pertinent information to the appropriate party within the hospital.</div>
</div><br>
<div><div><b>Skills / Knowledge / Abilities</b></div>
<div>Basic medical terminology and computer skills.</div>
</div><br>
<div><div><b>Does this position have supervisory responsibilities? </b></div><div>No</div>
</div><br>
<div><div><b>Preferred Education/Experience</b></div>
<div>Two years of related experience highly preferred; experience in air traffic control operations and within a large healthcare organization preferred; at least 1 year of Public Safety/911 dispatch experience and/or dispatch certification preferred</div>
</div><br>
<div><div><b>Deadline to Apply</b></div> <div>03/08/2026</div>
</div><br>
<div><div><b>Our University Community</b></div>
<div>We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco &amp; Drug Free campus.<br>
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The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.<br>
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Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.</div></div></div></div></div>

Emergency Medical Dispatcher/UKHC

Doniphan County Sheriff's Department

<p>A <b>911 dispatcher</b> is a professional responsible for <b>answering emergency calls from the public and dispatching the appropriate emergency services</b>. Their tasks include:</p><ul><li>Providing emergency services to callers who dial 911.</li><li>Answering calls for police, fire, ambulance, etc.</li><li>Recording all incoming and outgoing calls.</li><li>Keeping track of caller&rsquo;s location.</li><li>Ensuring that phone lines are not blocked during an emergency.</li><li>Giving instructions on how to handle emergencies.</li><li>Taking down details of incidents in case of a crime.</li><li>Making follow-up reports.</li></ul><p>Job Type: Full-time</p><p>Pay: $17.00 - $17.50 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>12 hour shift</li></ul><p>Work Location: In person</p>

911 Dispatcher

Ohio County 911

<p><b>Overview</b><br/>Join our dedicated emergency response team as a 911 Dispatcher, where your quick thinking and compassionate communication can make a life-saving difference. In this vital role, you will be the first point of contact for individuals in distress, providing critical assistance and coordinating emergency services with precision and professionalism. Your energetic approach and strong analysis skills will help ensure swift, accurate responses to a wide range of urgent situations, from medical emergencies to law enforcement needs. This paid position offers an opportunity to serve your community while developing valuable skills in emergency dispatching, communication, and crisis management.</p><p><b>Duties</b></p><ul><li>Receive and prioritize incoming emergency calls using multi-line phone systems, demonstrating excellent phone etiquette and conflict management.</li><li>Gather essential information from callers through effective phone triage, assessing the nature of the emergency and determining appropriate response protocols.</li><li>Dispatch police, fire, EMS (Emergency Medical Services), or other emergency responders promptly using GPS and GIS (Geographic Information System) tools to locate incidents accurately.</li><li>Maintain clear, detailed records of all communications through data entry, transcription, and report writing to ensure accurate documentation of incidents.</li><li>Provide pre-arrival instructions such as first aid or CPR guidance based on medical terminology and protocols to assist callers until help arrives.</li><li>Monitor security systems and coordinate with law enforcement during ongoing incidents to support scene safety and incident management.</li><li>Manage stressful situations with professionalism, employing negotiation skills and conflict resolution techniques to de-escalate callers when necessary.</li></ul><p><b>Qualifications</b></p><ul><li>Strong understanding of GIS, GPS technology, and law enforcement procedures enhances dispatch accuracy.</li><li>Familiarity with medical terminology, first aid procedures, and phone triage protocols is preferred.</li><li>Excellent communication skills with the ability to remain calm under pressure while demonstrating empathy and active listening.</li><li>Proficient typing speed for efficient data entry and transcription tasks; attention to detail is essential.</li><li>Ability to analyze complex situations quickly and make sound decisions in high-stakes environments.</li><li>Experience with multi-line phone systems, security protocols, and conflict management techniques is advantageous. Embark on a rewarding career that combines your passion for service with your talent for analysis and communication. As a 911 Dispatcher, you&rsquo;ll be an essential part of a dynamic team committed to saving lives and supporting our community every day!</li></ul><p>Job Type: Full-time</p><p>Pay: $22.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>457(b)</li><li>Dental insurance</li><li>Dependent health insurance coverage</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Hamilton County Sheriff’s Office (HCSO)

<p><b>Job Overview</b><br/>Join our dedicated emergency response team as a 911 Dispatcher, where your quick thinking and clear communication can make a life-saving difference. In this vital role, you will serve as the first point of contact for individuals in distress, coordinating emergency services efficiently and compassionately. Your expertise in handling high-pressure situations, combined with your technical skills, will ensure that every call is managed with professionalism and urgency. This paid position offers an opportunity to contribute to community safety while developing valuable skills in emergency dispatching and crisis management.</p><p><b>Duties</b></p><ul><li>Answer multiple-line phone systems promptly and professionally, providing reassurance and gathering critical information from callers.</li><li>Assess emergency situations through phone triage, determining the appropriate response for law enforcement, medical services, or fire departments.</li><li>Utilize GIS (Geographic Information Systems) and GPS technology to accurately locate callers and incidents.</li><li>Dispatch law enforcement officers, emergency medical technicians (EMTs), and fire personnel swiftly to incident sites.</li><li>Maintain detailed records of calls, dispatch logs, and incident reports with high accuracy through data entry and transcription skills.</li><li>Apply medical terminology and first aid knowledge to provide pre-arrival instructions to callers in need of immediate medical assistance.</li><li>Manage conflict or distressed callers using negotiation and conflict management techniques to de-escalate tense situations while gathering essential information.</li></ul><p><b>Skills</b></p><ul><li>Proven EMT experience or background in emergency medical services enhances your ability to handle medical emergencies effectively.</li><li>Strong understanding of law enforcement procedures and protocols is highly desirable.</li><li>Excellent communication skills with a focus on phone etiquette, active listening, and clear articulation under pressure.</li><li>Proficiency in typing quickly and accurately to document calls and dispatch details efficiently.</li><li>Familiarity with GIS, GPS, and multi-line phone systems to coordinate responses precisely.</li><li>Ability to analyze complex situations rapidly, prioritize responses, and make sound decisions during high-stress moments.</li><li>Knowledge of security procedures, conflict management strategies, and data entry best practices ensures comprehensive handling of all scenarios. Embark on a rewarding career where your dedication helps save lives every day! We are committed to supporting your growth through ongoing training in dispatching techniques, crisis communication, and emergency response protocols. Join us in making a tangible difference&mdash;apply today!</li></ul><p>Pay: From $16.25 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul><p>Work Location: In person</p>

Polk County Local Government

<p>Polk County Government, county-seat Columbus, North Carolina is presently accepting applications for an Emergency Dispatcher to work in the Polk County E911 Center.</p><p>Polk County Government offers a $1,000.00 sign-on bonus for all full-time and part-time regular new hires.</p><p><b>Minimum Starting Salary: </b> $37,945 annual / $17.37 per hour</p><p><b>Working Hours:</b> Rotating Schedule &ndash; 2184 hours per year</p><p><b>Full-time Regular Employee Benefits Offered</b></p><ul><li>Premium Health Insurance</li><li>Supplemental Benefits (Section 125)</li><li>Local Government Employee Retirement Plan (Pension)</li><li>401K Eligibility</li><li>Tuition Reimbursement Eligibility</li><li>12 Paid Holidays</li><li>Vacation Leave</li><li>Sick Leave</li><li>Employee Referral</li></ul><p><b>Ready to Apply?</b></p><p>CHECK OUT THE FULL JOB DESCRIPTION AND INSTRUCTIONS ON HOW TO APPLY &ndash; UNDER JOB OPENINGS &ndash; www.polknc.org</p><p>And / Or,</p><p>UNDER JOB OPENINGS &ndash; https://www.governmentjobs.com/careers/polknc/</p><p>Resumes welcome in addition to application.</p><p><b>General Statement of Duties</b><br/>Under general supervision, this position is responsible for the day-to-day operations of the Polk County 911 Communications Center. Perform public safety communications and administrative work in support of the emergency service agencies in the county. Provides dispatch and other communication support for incidents that require emergency services response including police, fire, and medical and relay information to the appropriate personnel needed. Operates radio, telephone and computer equipment to receive information and request from the public and emergency service personnel.</p><p><b>Minimum Requirements and Experience</b></p><ul><li>High School Diploma or GED equivalency and minimum 18 years of age.</li><li>Must obtain DCI Modules 1,2,3, &amp; 6 within one year of employment.</li><li>NIMS 100,200,700 &amp; 800 within one year of employment.</li><li>FEMA IS-2200 Basic Emergency Operations Center Functions.</li><li>FEMA IS-242.b Effective Communications.</li><li>Emergency Medical, Fire and Police Dispatch within two years of employment.</li><li>CPR/BLS.</li><li>NC Sheriff Standards basic telecommunicator certification within one year of employment</li><li>Completion of a comprehensive training program during the first year of employment, which often includes classroom training and extensive on-the-job training.</li><li>Successful pre-employment drug screen.</li><li>Successful criminal background check &ndash; no felony convictions.</li><li>Subject to a pre-employment polygraph examination.</li></ul><p><b>Physical Demands</b><br/>The ability to perform all duties associated with the position including, but not limited to lifting, prolonged standing, driving, sitting, bending, stooping, and operating or performing work with associated tools and machines.</p><p><i><b>Polk County Government is an Equal Employment Opportunity employer. </b></i><br/>Polk County recognizes that its continued success in meeting the needs of its citizens requires the full and active participation of talented and committed individuals, regardless of their sex, age, race, color, religion, national origin, disability, marital status, pregnancy, veteran status, political affiliation, sexual orientation or gender expression. It is the policy of the County to foster, maintain and promote equal employment opportunity by the use of a consistent recruitment program, and to identify and attract the most qualified applicants for employment with the County. This policy is to be achieved by announcing positions and vacancies, by evaluating all applicants using the same criteria, and by applying testing methods through the local job service office, or other agencies providing job information to the public.</p><p>Job Type: Full-time</p><p>Pay: From $37,945.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

911 Dispatcher I

Chicken Ranch Casino

<div><p><b>Dispatcher</b></p><p><b>
Position Summary</b><br>
As a Team Member of the Dispatch team, the Dispatcher is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Dispatcher is responsible for timely documentation of events, dispatching Security to calls, and operating perimeter surveillance equipment.
</p><div><b>Position Functions</b><br>
Essential Functions<br>
<ul><li>Operate dispatch and surveillance equipment.</li><li>Coordinate response to calls and emergency situations.</li><li>Track departmental duty assignments and break times.</li><li>Monitor entrances and surrounding property via surveillance equipment within and around CRCR to protect against theft and maintain the security of CRCR assets.
</li><li>Enter accurate information into a computer-aided dispatching system.</li><li>Conduct video review investigations, working closely with surveillance and completing appropriate investigative documentation to support outcomes.</li><li>Utilize the appropriate documentation process to record all activities that affect CRCR, Team Members and Guests. Reports daily activities to direct Supervisors and/or Security Manager.
</li><li>Ensure proper notifications are made in regard to emergency situations or as directed.
</li><li>Understand and comply with all business and departmental rules and regulations, policies, and procedures.</li><li>Effectively utilizes radio communication systems and departmental codes and call-signs.
</li><li>Report daily activities to direct leads, Supervisors and/or Security Management.</li><li>Other duties as assigned.</li></ul></div><div><b>
Skills</b><br>
<ul><li>Strong listening and communication skills.</li><li>Problem-solving and critical thinking.</li><li>Must be able to work independently and maintain a high level of performance.</li><li>Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
</li><li>Demonstrates a flock mentality, focused on teamwork and collaboration with others.</li><li>Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
</li><li>Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
</li><li>Builds lasting relationships by demonstrating honesty, integrity, and effective communication.</li><li>Driven to exceed expectations while remaining accountable and fair.</li><li>Identify a wide range of chicken breeds.
</li></ul></div><div><b>Qualifications</b><br>
Minimum requirements:<br>
<ul><li>Must be at least 18 years of age.</li><li>High School Diploma (or GED or High School Equivalence Certificate).</li><li>Ability to type a minimum of 30 words per minute.
</li><li>Proficient in Windows and Microsoft Office Suite.
</li></ul></div><div>Preferred qualifications:<br>
<ul><li>1+ years in a Dispatch role.</li></ul></div><p><b>
Disclaimer</b><br>
This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.</p></div>

Dispatcher - PT

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4197 emergency dispatcher jobs Near Me

Emergency Dispatcher

Emergency Medical Dispatcher/UKHC

911 Dispatcher

911 Dispatcher

911 Dispatcher

911 Dispatcher I

Dispatcher - PT