emergency management coordinator

ECCO Gulf Majorel Qatar

<div><p>The Emergency Response Coordinator is responsible for managing and coordinating emergency alerts and incidents received from the Call Center and other communication channels. The role involves ensuring effective and timely response to emergencies by liaising with internal departments and external entities, monitoring ongoing situations, and maintaining accurate documentation and reporting in accordance with standards and procedures.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li><p>Receive and promptly respond to emergency alerts from call centers or other channels.</p>
</li>
<li><p>Follow established emergency response protocols using designated systems, scripts, and instructions.</p>
</li>
<li><p>Ensure correct execution of operational procedures during incidents.</p>
</li>
<li><p>Monitor live data, display screens, and operations center feeds to track ongoing incidents.</p>
</li>
<li><p>Coordinate with internal departments, teams, and external agencies or stakeholders for effective incident management.</p>
</li>
<li><p>Escalate issues to appropriate authorities in a timely manner when required.</p>
</li>
<li><p>Share updates on incidents to ensure clear situational awareness.</p>
</li>
<li><p>Liaise with external organizations or stakeholders involved in emergency and event management.</p>
</li>
<li><p>Handle notifications, complaints, and incident reports professionally and accurately.</p>
</li>
<li><p>Assist with escalation of complex or critical cases to ensure unified response efforts.</p>
</li>
<li><p>Maintain accurate records in CRM systems and ensure timely data entry for incident tracking.</p>
</li>
<li><p>Ensure proper documentation, logging, and follow-up for each case.</p>
</li>
<li><p>Prepare daily, weekly, and monthly performance reports.</p>
</li>
<li><p>Generate summaries of urgent complaints and handled cases.</p>
</li>
<li><p>Adhere to organizational standards, operational procedures, and regulatory requirements.</p>
</li>
<li><p>Protect sensitive information from unauthorized disclosure.</p>
</li>
<li><p>Ensure compliance in all incident management and reporting activities.</p>
</li>
<li><p>Work on a rotational basis to maintain 24-hour operational coverage.</p>
</li>
<li>Ensure timely completion of all assigned duties and performance commitments.</li>
</ul>
<p><b>Required Qualifications</b></p>
<ul>
<li><p><b>Education:</b> Diploma or Bachelor&rsquo;s degree, preferably in a consulting or related field.</p>
</li>
<li><p><b>Experience:</b> Minimum of 3 years of relevant experience.</p>
</li>
</ul><p><b>Skills and Competencies</b></p>
<ul>
<li>Intermediate proficiency in Microsoft Office applications (Word, Excel, Outlook).</li>
<li>Strong internet navigation and browsing skills.</li>
<li>Basic knowledge of Geographic Information Systems (GIS).</li>
<li>Advanced proficiency in Arabic (reading, writing, and speaking).</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Strong coordination and organizational skills.</li>
<li>Creative thinking and effective problem-solving.</li>
<li>High sense of accountability and reliability.</li>
<li>Commitment, enthusiasm, and a proactive attitude toward work responsibilities.</li></ul></div>

Emergency Response Coordinator

University of California Los Angeles

<div><div><div><div><div>Working under the direction of the Chief Financial &amp; Administrative Officer (CFAO), and in conjunction with the Business Office, the Projects &amp; Emergency Preparedness Coordinator is responsible for the project coordination and management of multiple programs, activities and work streams in the business office and its operations. The incumbent will research, write and help implement procedures, manuals, handbooks, and protocols. Perform other required business operations duties as needed. Work closely with the CFAO to design, develop, analyze and implement policies and procedures for K-12 in accordance with state, federal, UC and Department of Education requirements and industry standard best practices. Emergency Preparedness Planning and Response: serve as the main point of contact (in partnership with CFAO) and planner for school-wide drills, evaluate and enhance preparedness and safety efforts, serve as the administrator for multiple emergency response platforms (InformaCast, PikMyKid, BruinAlert), researches best practices, audits plans and updates handbook. The Projects &amp; Emergency Preparedness Coordinator will also manage the Geffen Academy Concurrent Enrollment and Summer programs, in addition to the Wellness Institute; establish relationships with university partners and its schools, UNEX and Geffen Academy Leadership in order to successfully implement, supervise, and report on the performance metrics of said program and its budget. Set planning meetings, issue agendas, workflows, content for the website, newsletters and contracts. In addition, the incumbent will support the business office enrollment management, business continuity planning, emergency and disaster response plan, purchasing and training needs as directed. Moreover, the incumbent will track the general &amp; administrative budget, submit reports and develop other project-based budgets as needed.</div><br>
<br>
<p><b>Salary &amp; Compensation</b></p><br>
<br>
<ul><li>UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
</li></ul><p><b>Qualifications</b></p><br>
<ul><li>
1-3 years of experience with demonstrated success in project coordination. (Preferred)
</li><li>Ability to develop and maintain effective working relations with all levels of employees within Geffen Academy, campus units, and outside vendors. (Required)</li><li>
Demonstrated skill in analyzing and resolving problems that require both independent thought and action and resourcefulness in consulting others as appropriate. (Required)</li><li>
Demonstrated organizational skills to work effectively within a complex and rapidly changing environment, to simultaneously manage a wide range of responsibilities, and to perform a variety of duties with frequently changing priorities and deadlines. (Required)</li><li>
Advanced knowledge of Microsoft Suite; Word, Excel, Outlook, PowerPoint. (Required)</li><li>
Working knowledge of University Purchasing (Bruinbuy Plus online system), Equipment and Facilities Management, Travel Express, Online Financial Systems Reports, and Information Technology Services policies and procedures. (Required)</li><li>
Excellent communication skills with superb ability to write clearly, effectively, and have high grammatical standards. (Required)</li><li>
Skill in providing logical, clear analytical reports. (Required)</li><li>
Knowledge of University policy and procedures as they relate to procurement, health and safety, travel reimbursement, confidentiality of records, entertainment, check requests, low value orders, purchase orders, and other university business and finance policies and procedures. (Required)</li><li>
Ability to read and interpret contracts, agreements, and policies and be able to convey them to other colleagues and students in an understandable manner. (Required)</li><li>
Ability to work responsibly and accurately with detailed information including: financial data and calculations, contract clauses and performance dates, and other numeric and narrative information. (Required)</li><li>
Ability to learn, apply and disseminate University policies and external regulations using good judgment to interpret and resolve discrepancies. (Required)</li><li>
Skill in organization, directing, motivating and mobilizing the work of vendors and staff involved in events. (Required)</li></ul>
<br>
<p><b>Education, Licenses, Certifications &amp; Personal Affiliations</b></p><br>
<ul><li>
Bachelor's Degree in a related area and/or equivalent experience/training (Preferred)
</li></ul><br>
<p><b>Special Conditions for Employment</b></p><br>
<ul><li>
Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.</li><li>
Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.</li><li>
Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.</li><li>
TB Test: Continued employment is contingent upon the completion of a satisfactory TB test.</li><li>
CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the &quot;Statement Acknowledging Requirement to Report Child Abuse&quot;.</li></ul>
<br>
<p><b>Schedule</b></p><br>
<br>
Monday - Friday: 8:00 a.m. to 5:00 p.m.
<br>
<p><b>Union/Policy Covered</b></p><br>
<br>
CX-Clerical &amp; Allied Services
<br>
<p><b>Complete Position Description</b></p><br>
<br>
https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&amp;JDName=Administrative%20Officer%202%20CX%20(40100471)</div></div></div><div><div><div><p>
Apply</p></div></div></div></div>
<br><div><div><b>Campus Requisition #:</b></div>
<p>9083</p>
<div><b>UC Payroll Title:</b></div>
<p>ADMIN OFCR 2 CX</p>
<div><b>Department:</b></div>
<p>GEFFEN ACADEMY AT UCLA</p>
<div><b>Appointment Type:</b></div>
<p>2 - Staff: Career</p>
<ul><li><b>Full Salary Range:</b></li></ul>
<p>USD $32.20/Hr. - USD $51.36/Hr.</p>
<div><b>Onsite | Remote | Hybrid Type:</b></div>
<p>Fully Onsite</p>
<div><b>Department Location:</b></div>
<p>11000 Kinross Ave GEFFEN ACADEMY
</p><div><b>Full or Part Time:</b></div>
<p>Full Time</p></div>

Projects & Emergency Preparedness Coordinator

Office of Emergency Management

<div></div><div><div><div><div><div><div><div><ul><li><b>OFFICE OF EMERGENCY MANAGEMENT
</b></li></ul></div></div><div><div><b>Posted On: </b><b>11/08/2025
</b></div></div><div><div><ul><li><b>Full-Time
</b></li></ul></div></div><div><div><div><b>Location
</b></div><div><b>BROOKLYN</b></div>
</div></div><div><div><ul><li><b>No Exam Required
</b></li></ul></div></div><div><div><div><div><b>Department</b></div>
<div><b>Office Of The Chief Financial</b></div>
</div></div></div><p></p><div><div><div><b>Salary Range:</b></div><b>
</b><div><b>$78,867.00 &ndash; $83,670.00</b></div><b>
</b></div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<div><div><div>New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies.
<br>
<br>
NYCEM&rsquo;s Finance Office is responsible for the oversight, management, accounting, and reporting of all agency funds, as well as the procurement planning, development, implementation, and management of all agency contracts.
<br>
The Procurement Unit is responsible for providing management, oversight, review, and support of all procurement functions at NYCEM. NYCEM procurements are governed by the City Charter and the City Procurement Policy Board (PPB) Rules.
<br>
<br>
Under the direct supervision of the Agency Chief Contracting Officer (ACCO) or Deputy Chief Contracting Officer (DACCO[CC1.1]), the selected candidate will manage NYCEM procurements governed by the City Charter and the City Procurement Policy Board (PPB) Rules. Specifically, the selected candidate will be responsible for all aspects of a significant portfolio of actions, from development and solicitation of goods and services, through vendor selection to oversight approval and registration. Specific responsibilities include but are not limited to:<br>
<br>
<ul><li>Prepare documentation for solicitation of goods and services; checking specifications for adequacy; analyzing bids and proposals for fair and reasonable pricing and/or responsiveness; and assessing whether bidders are responsible.</li><li>Process procurements, varying in size and complexity, that focus on emergency services; ensure that multiple Program Unit needs are met in a timely manner; ensure that vendors understand Agency requirements and process flows.</li><li>Process Pre-Solicitation Report (PSRs), Recommendations for Award (RFAs), Responsibility Determinations (RDs) and other forms/information as required by the procurement process; oversee evaluation of submitted proposals; determine vendor responsiveness and responsibility; provide support in establishing and monitoring timelines for these tasks.</li><li>Assist DACCO to gather information required to create Request for Proposal (RFP) documents for all contracts, assist in RFP process, drafting solicitations, and conducting responsiveness checks and quality assurance reviews for submitted evaluations.</li><li>Perform contracting functions in FMS, PASSPort, PIP, and other City information systems to prepare contracts for registration, including conducting responsibility determinations, ensuring vendor registration in required data systems, coordinating contract execution, and securing required approvals.</li><li>Interact with unit divisions, legal and Finance as well as vendors and oversight agencies to receive and provide clarification on procurement actions.</li></ul><br>
**PLEASE NOTE THE FOLLOWING
<br>
<br>
<ul><li>The selected candidate will be assigned to periodic Emergency Operations Center team and will be expected to work non-business hours during emergencies. The selected candidate will also participate in drills and exercises, assist with Ready NY presentations to external groups, and will undertake special projects as assigned.</li></ul><br>
<ul><li>Candidates must be authorized to work in the United States without employer support to be eligible for selection. Note that NYCEM does not participate in eVerify, which is required for the reauthorization of some visas.
</li></ul><br>
<ul><li>The selected candidate will be required to be in person in the office location three days per week, with exceptions for extenuating circumstances.
</li></ul><br>
<ul><li>For this position, the &ldquo;Special Note&rdquo; below in the Minimum Qualification Requirements does apply.
</li></ul><br>
<ul><li>IN ORDER TO BE CONSIDERED FOR THIS JOB, PLEASE SUBMIT A SEPARATE COVER LETTER IN THE ATTACHMENTS SECTION OF THE APPLICATION PORTAL.<br>
</li></ul><br>
<br>
PREFERRED SKILLS<br>
<br>
<ul><li>Ability to handle multiple procurement requests concurrently and on an on-going basis.</li><li>Ability to work under pressure and restrictive deadlines, in an atmosphere of intense activity.</li><li>Excellent written and verbal communications skills.</li><li>Effective problem-solving skills, and the ability to prioritize, manage time, and engage in multiple tasks in a fast-paced environment.</li><li>Ability to work independently and as part of a team.</li><li>Knowledge of City systems such as Financial Management System (FMS); Procurement and Sourcing Solution Portal (Passport); Office of Citywide Procurement (OCP), and the Payee Information Portal (PIP).</li></ul><br>
In addition, the selected candidate will be able to demonstrate proven ability in the following areas, from the agency&rsquo;s performance management model:
<br>
<br>
Competencies:
<br>
<ul><li>Knowledge &ndash; possesses appropriate subject matter expertise.
</li><li>Work Ethic and Productivity &ndash; produces consistently high quality, accurate, and on-time deliverables; takes responsibility, is dependable, and accountable, and follows through; is responsive to requests from leadership.
</li><li>Strategic Problem Solving and Innovation &ndash; is thoughtful and deliberate in approach to solving problems; demonstrates innovation and creative thinking.
</li><li>Effective Communication &ndash; communication is clear, precise, and timely; understands their audience and display confidence in delivering their message.
</li><li>Teamwork &ndash; encourage collaboration and motivate others; is able to both lead and follow when necessary; is an active listener and consider a broad range of perspectives.
</li></ul><br>
**Studies have shown that women, people of color, and other under-represented groups are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are interested in finding the best candidate for the job and will consider any equivalent combination of knowledge, skills, education and experience to meet qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.**<br>
<br>
EMERGENCY PREPAREDNESS SPECIAL - 94612</div><p><b><br>
Minimum Qualifications</b></p><p><br>
1. A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience in one or a combination of the following: emergency management, fire, police, or military service, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made; or<br>
<br>
2. A baccalaureate degree from an accredited college and two years of satisfactory full time professional experience in the areas listed in &quot;1&quot; above; or<br>
<br>
3. A master's degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences ,or related field and one year of satisfactory full-time professional experience in the areas listed &ldquo;1&quot; above, at least two years of which must have been in one of those areas, or another specialized area to which the appointment is to be made.<br>
<br>
4. Education and/or experience equivalent to &quot;1&quot;, &quot;2&quot;, or &quot;3&quot; above. However, all candidates must have a four-year high school diploma or its educational equivalent.<br>
<br>
Special Note:
<br>
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in &quot;&quot;1&quot;&quot; above.</p><p><b><br>
Public Service Loan Forgiveness</b></p><br>
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education&rsquo;s website at https://studentaid.gov/pslf/.<br>
<p><b>
Residency Requirement</b></p><br>
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.<br>
<p><b>
Additional Information</b></p><div></div><p><br>
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.</p></div>
</div><div><div><p><b>
</b></p><p><b>Shortlist</b></p>
</div></div></div></div><p></p><div><div><div><div><div><div><div><b>Job ID
</b></div><div><b>755837</b></div>
</div></div><div><div><div><div><b>Title code</b></div>
<div><b>94612</b></div>
</div></div></div><div><div><div><div><b>Civil service title</b></div>
<div><b>EMERGENCY PREPAREDNESS SPECIAL</b></div>
</div></div></div><div><div><div><div><b>Title classification</b></div>
<div><b>Non-Competitive-5</b></div>
</div></div></div><div><div><div><div><b>Business title</b></div>
<div><b>PROCUREMENT PROGRAM MANAGER</b></div>
</div></div></div><div><div><div><div><b>Posted until</b></div>
<div><b>12/07/2025</b></div>
</div></div></div><div><div><ul><li><div><b>Experience Level: </b></div><b>Experienced (Non-Manager)
</b></li></ul></div></div><div><div><div><div><b>Job level</b></div>
<div><b>02</b></div>
</div></div></div><div><div><div><div><b>Number of positions</b></div>
<div><b>1</b></div>
</div></div></div><div><div><div><div><b>Work location</b></div>
<div><b>165 Cadman Plaza East</b></div>
</div></div></div><div><div><ul><li><div><b>Category: </b></div><b>Finance, Accounting, &amp; Procurement
</b></li></ul></div></div></div></div></div></div><p></p><div><div><div><div><div><b>PROCUREMENT PROGRAM MANAGER</b></div></div></div></div></div></div><p></p>

PROCUREMENT PROGRAM MANAGER

Continuity Global Solutions

<div><h3 class="jobSectionHeader"><b>Emergency Operations Center (EOC) Supervisor</b></h3><p><b>
Location:</b> Camp Arifjan and Camp Buehring, Kuwait<br>
<b>Security Clearance Required:</b> Active U.S. Secret Clearance<br>
<b>Citizenship Requirement:</b> U.S. Citizen</p><p></p><h3 class="jobSectionHeader"><b>
Position Overview</b></h3><p>
The <b>Emergency Operations Center (EOC) Supervisor</b> is responsible for overseeing all Emergency Operations Center Technicians and ensuring the smooth, continuous operation of the EOC. The EOC Supervisor maintains personnel accountability, directs day-to-day activities within the center, and ensures compliance with all instructions and directives from the <b>Contracting Officer&rsquo;s Representative (COR)</b>.</p><p>
This position plays a key role in emergency response coordination, incident tracking, and operational reporting, ensuring that all events, alerts, and incidents are logged, communicated, and acted upon in accordance with established procedures and battle drills.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Supervise and maintain accountability of all Emergency Operations Center Technicians.
</li><li>Comply with all instructions and guidance provided by the COR.
</li><li>Maintain a <b>DA Form 1594 (Daily Staff Journal or Duty Officer&rsquo;s Log)</b> documenting all significant occurrences during each 24-hour shift.
</li><li>Assist U.S. Government personnel with receiving, reacting to, and reporting <b>Commander&rsquo;s Critical Information Requirements (CCIRs)</b>, <b>Serious Incident Reports (SIRs)</b>, and <b>Other Reportable Incidents (ORIs)</b>.
</li><li>Manage and direct response forces in coordination with the Government, ensuring timely and effective incident response per established battle drills.
</li><li>Monitor and operate the <b>WAVES system</b>, <b>SIPR</b> and <b>NIPR</b> networks, radio systems, and other communication and automation equipment to ensure continuous situational awareness.
</li><li>Support tracking of off-camp operations, including conducting regular radio checks with checkpoints and monitoring movements along designated routes.
</li><li>Maintain familiarity with all relevant regulations, ASG-KU Command policies, higher headquarters directives, and operational orders.
</li><li>Answer phones and respond to EOC communications promptly, taking appropriate action and notifying relevant personnel as required.
</li><li>Ensure accountability and proper maintenance of all assigned communications and operational equipment.
</li><li>Utilize Microsoft Office applications for recordkeeping, communication, and reporting requirements.
</li></ul><p><b>Requirements</b></p><ul>
<li>
U.S. citizen.
</li><li>Active U.S. Secret Security Clearance.
</li><li>Minimum of <b>4 years of honorable military service</b>, demonstrated by DD-214 (or equivalent FVEY document).
</li><li>Military experience may be waiverable in special circumstances with COR approval.
</li><li>Prior experience as an officer, warrant officer, or senior non-commissioned officer (E-7 or higher), or as a team leader in the armed forces, law enforcement, or private security operations in a contingency environment.
</li><li>Demonstrated proficiency with <b>Microsoft Office Suite</b> (Outlook, PowerPoint, Excel, Word, Internet Explorer).
</li><li>Strong organizational, communication, and leadership skills, with proven ability to operate effectively in high-tempo, mission-critical environments.</li></ul></div>

Emergency Operations Center (EOC) Supervisor

ContinuityGS

<div>
 <strong>
  Location:
 </strong>
 Camp Arifjan and Camp Buehring, Kuwait
 <br/>
 <br/>
 <strong>
  Security Clearance Required:
 </strong>
 Active U.S. Secret Clearance
 <br/>
 <br/>
 <strong>
  Citizenship Requirement:
 </strong>
 U.S. Citizen
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Emergency Operations Center (EOC) Supervisor
 </strong>
 is responsible for overseeing all Emergency Operations Center Technicians and ensuring the smooth, continuous operation of the EOC. The EOC Supervisor maintains personnel accountability, directs day-to-day activities within the center, and ensures compliance with all instructions and directives from the
 <strong>
  Contracting Officer's Representative (COR)
 </strong>
 .
 <br/>
 <br/>
 This position plays a key role in emergency response coordination, incident tracking, and operational reporting, ensuring that all events, alerts, and incidents are logged, communicated, and acted upon in accordance with established procedures and battle drills.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise and maintain accountability of all Emergency Operations Center Technicians.
  </li>
  <li>
   Comply with all instructions and guidance provided by the COR.
  </li>
  <li>
   Maintain a DA Form 1594 (Daily Staff Journal or Duty Officer's Log) documenting all significant occurrences during each 24-hour shift.
  </li>
  <li>
   Assist U.S. Government personnel with receiving, reacting to, and reporting Commander's Critical Information Requirements (CCIRs), Serious Incident Reports (SIRs), and Other Reportable Incidents (ORIs).
  </li>
  <li>
   Manage and direct response forces in coordination with the Government, ensuring timely and effective incident response per established battle drills.
  </li>
  <li>
   Monitor and operate the WAVES system, SIPR and NIPR networks, radio systems, and other communication and automation equipment to ensure continuous situational awareness.
  </li>
  <li>
   Support tracking of off-camp operations, including conducting regular radio checks with checkpoints and monitoring movements along designated routes.
  </li>
  <li>
   Maintain familiarity with all relevant regulations, ASG-KU Command policies, higher headquarters directives, and operational orders.
  </li>
  <li>
   Answer phones and respond to EOC communications promptly, taking appropriate action and notifying relevant personnel as required.
  </li>
  <li>
   Ensure accountability and proper maintenance of all assigned communications and operational equipment.
  </li>
  <li>
   Utilize Microsoft Office applications for recordkeeping, communication, and reporting requirements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   U.S. citizen.
  </li>
  <li>
   Active U.S. Secret Security Clearance.
  </li>
  <li>
   Minimum of 4 years of honorable military service, demonstrated by DD-214 (or equivalent FVEY document).
  </li>
  <li>
   Military experience may be waiverable in special circumstances with COR approval.
  </li>
  <li>
   Prior experience as an officer, warrant officer, or senior non-commissioned officer (E-7 or higher), or as a team leader in the armed forces, law enforcement, or private security operations in a contingency environment.
  </li>
  <li>
   Demonstrated proficiency with Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, Internet Explorer).
  </li>
  <li>
   Strong organizational, communication, and leadership skills, with proven ability to operate effectively in high-tempo, mission-critical environments
  </li>
 </ul>
</div>


ibex

<div>
 Ibex is seeking an
 <strong>
  Incident Management Coordinator
 </strong>
 who will ensure seamless operations by managing and resolving technical incidents. In this role, you&rsquo;ll provide essential support by troubleshooting desktop and network issues, documenting resolutions, and keeping all stakeholders updated. You&rsquo;ll also assist with project work and escalations, ensuring incidents are resolved quickly and efficiently.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure all incidents and their resolutions are properly executed, documented, and tracked.
  </li>
  <li>
   Handle assigned projects and issues of low to medium complexity as needed.
  </li>
  <li>
   Communicate clearly with clients and partners to relay any disruptions to operational procedures, ensuring consistent and timely notifications.
  </li>
  <li>
   Initiate and manage escalations during technical crises, maintaining close follow-up and real-time debriefing, while providing continuous updates to management until resolution.
  </li>
  <li>
   Analyze each incident&rsquo;s technical and customer impact to determine the appropriate priority level. Escalate critical issues and collaborate with Service Management and Account Managers to guide technical teams.
  </li>
  <li>
   Keep all stakeholders informed throughout the incident lifecycle via clear and timely incident updates.
  </li>
  <li>
   Monitor service level agreements (SLAs) and actively work to minimize Mean Time to Repair (MTTR) to reduce client impact.
  </li>
  <li>
   Prepare and deliver well-structured technical reports tailored for both business and technical audiences.
  </li>
  <li>
   Address desktop support issues, including Microsoft Office and both client-provided and in-house applications, applying updates and necessary fixes.
  </li>
  <li>
   Basic networking knowledge, including troubleshooting IP-related issues, routers, switches, and utilizing diagnostic commands (e.g., ping, nslookup, ipconfig, tracert), as well as understanding circuits, network topologies, and routing protocols.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, IT, or a related field.
  </li>
  <li>
   Experience in Service Desk, Access, Incident, Change, Problem Management, and IT Infrastructure is preferred.
  </li>
  <li>
   Excellent verbal and written communication skills.
  </li>
  <li>
   Technical writing skills.
  </li>
  <li>
   Ability to facilitate, drive, orchestrate, and lead large, diverse groups.
  </li>
  <li>
   Ability to understand ongoing incidents and drive them toward resolution.
  </li>
  <li>
   Willingness to learn and grow.
  </li>
  <li>
   Ability to handle crisis situations and define priorities under pressure, while adhering to fixed procedures.
  </li>
  <li>
   General technical knowledge of Mobile Access, Core IT/Telco, software, and services.
  </li>
  <li>
   Strong analytical skills.
  </li>
  <li>
   Solid understanding of basic to intermediate computing and networking concepts.
  </li>
  <li>
   Ability to translate technical concepts into clear, business-driven reports detailing the impact of computing, disasters, and other disruptions to business operations.
  </li>
  <li>
   Must be able to work unconventional shifts (on-call, after hours, weekends) due to the nature of the work.
  </li>
  <li>
   Strong understanding of ITIL (Information Technology Infrastructure Library) principles.
  </li>
  <li>
   Ability to coordinate with teams of various skill sets to share and obtain technical information.
  </li>
  <li>
   Ability to interact with senior management, external client organizations, and vendors.
  </li>
  <li>
   Strong organizational skills, attention to detail, and flexibility to multitask across tasks with varying deadlines.
  </li>
  <li>
   Ability to comprehend North American, British, or neutral English accents.
  </li>
  <li>
   High-energy self-starter with a bias for action and a sense of urgency to deliver results.
  </li>
  <li>
   Proactive in identifying process improvement opportunities and capable of communicating them to management with supporting evidence and data.
  </li>
 </ul>
</div>


Incident Management Coordinator

Core Hydraulics

<p>Bilingual Field Service Coordinator - Texas Region (24/7 On-Call)</p><p><b>(Hydraulics Company)</b></p><p>This is a dynamic, high-impact role requiring professional bilingual skills (English/Spanish) to effectively coordinate our hydraulics field service operations and provide critical administrative support to ensure maximum efficiency and customer satisfaction across the <b>entire Texas region</b>.</p><p>Critical Requirement</p><p><b>24/7 Availability:</b> The Bilingual Field Service Coordinator must be available to be <b>on call 24 hours a day, 7 days a week (including nights, weekends, and holidays)</b> to respond to urgent field issues and dispatches throughout the Texas region.</p><p>Essential Duties &amp; Responsibilities</p><p>The Bilingual Field Service Coordinator is the central point of contact, responsible for coordinating the following key areas:</p><p>Field Operations &amp; Regional Coordination</p><ul><li>Coordinate and manage daily field operations <b>across the Texas region</b>, ensuring smooth execution of projects, service calls, and scheduled maintenance tasks.</li><li><b>Emergency Dispatch:</b> Immediately respond to <b>24/7 on-call requests</b> to dispatch drivers and field personnel for urgent hydraulics failures or emergency service needs anywhere in the region.</li><li>Support project coordination by tracking progress, adherence to deadlines, and status of deliverables between the office and dispersed field crews.</li><li>Collaborate effectively with field drivers and technicians to ensure efficient deployment and communication.</li></ul><p>Administrative &amp; Financial Support</p><ul><li>Utilize Servicetitan for financial recordkeeping, invoice processing, and clerical tasks related to field projects and expenses.</li><li>Provide comprehensive administrative support, including accurate data entry, filing, document management, and preparation of field reports.</li><li>Maintain accurate inventory of office supplies and field equipment/parts to prevent operational delays.</li><li>Utilize Platform's for email correspondence, document creation, and collaborative team planning.</li></ul><p>Required Qualifications &amp; Experience</p><ul><li><b>Bilingual Fluency:</b> Professional verbal and written fluency in <b>English and Spanish is mandatory</b>.</li><li>Previous experience in a clerical, administrative, or dispatch role is preferred.</li><li>Demonstrated familiarity with Platforms for financial recordkeeping and clerical support.</li><li>Proficiency in using <b>Platforms</b> (or similar office software) for communication and collaboration.</li><li>Strong customer service skills with the ability to handle complex inquiries and provide effective support.</li><li>Excellent organizational skills, strong attention to detail, and proven ability to multitask and prioritize tasks effectively in a fast-paced environment.</li><li><i>Experience in a technical, hydraulics, hoses, construction, or field service environment is a significant plus.</i></li></ul><p>Job Type: Full-time</p><p>Pay: $45,000.00 - $55,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Bilingual Field Service Coordinator - Texas Region (24/7 On-Call)

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