emergency medical dispatcher

Austin Wheels Transport

<p><b>Job Summary</b><br/>We are seeking a dedicated and skilled in Non- Emergency Dispatcher to join our team. The ideal candidate will be responsible for receiving and prioritizing non- emergency calls, dispatching appropriate units, and providing information to drivers. This role requires excellent communication skills, quick decision-making abilities, and a strong understanding of non-emergency protocols.</p><p><b>Responsibilities</b></p><ul><li>Receive and process non-emergency calls in a timely manner.</li><li>Maintain clear communication with drivers while transporting patients.</li><li>Document all calls accurately in the dispatch system, ensuring all relevant details are recorded.</li><li>Stay updated on local laws, regulations, and non-emergency response protocols.</li></ul><p><b>Experience</b></p><ul><li>Previous experience in non-emergency dispatch or a related field is preferred.</li><li>Strong phone etiquette skills to ensure clear and professional communication with callers.</li><li>Ability to work under pressure while maintaining composure in high-stress situations.</li><li>Knowledge of the city of Houston and surrounding areas is a plus.</li></ul><p>Join our team as a Non-Emergency Dispatcher where your skills will make a significant impact!</p><p>Job Type: Part-time</p><p>Pay: $15.00 - $16.00 per hour</p><p>Work Location: In person</p>

Non- Emergency Medical Transportation Dispatcher

Balance HomeCare Services Inc

<p><b>Job Overview</b><br/>Join our dynamic team as a Non-Emergency Medical Transportation (NEMT) Dispatcher, where you will be the vital link ensuring seamless, safe, and timely transportation services for patients requiring non-emergency medical travel. In this energetic role, you will coordinate rides, communicate with drivers and healthcare providers, and utilize advanced dispatching tools to optimize routes and schedules. Your proactive approach and excellent communication skills will help improve patient experiences while maintaining high standards of safety and efficiency.</p><p><b>Responsibilities</b></p><ul><li>Manage incoming transportation requests via multi-line phone systems, ensuring prompt and courteous phone etiquette.</li><li>Use GPS and GIS (Geographic Information Systems) technology to plan efficient routes for non-emergency medical trips.</li><li>Coordinate with drivers, healthcare facilities, law enforcement, and patients to schedule pickups and drop-offs accurately.</li><li>Conduct phone triage to assess patient needs, confirm appointment details, and provide clear instructions.</li><li>Maintain detailed data entry and transcription records of all dispatch activities, trip logs, and incident reports with precision.</li><li>Apply analysis skills to troubleshoot scheduling conflicts or delays proactively, adjusting plans as needed.</li><li>Ensure compliance with security protocols while managing sensitive patient information with confidentiality and professionalism.</li></ul><p><b>Qualifications</b></p><ul><li>Previous EMT experience or background in emergency medical services is highly desirable.</li><li>Strong knowledge of medical terminology, first aid procedures, and basic health protocols.</li><li>Experience with dispatching systems, GPS navigation tools, and multi-line phone operations.</li><li>Excellent communication skills with a professional phone manner and conflict management abilities.</li><li>Demonstrated typing speed and data entry accuracy; familiarity with transcription is a plus.</li><li>Ability to analyze situations quickly and make sound decisions under pressure.</li><li>Knowledge of law enforcement procedures or experience working alongside first responders is advantageous. Join us in making a difference by coordinating safe transportation solutions that support health and well-being! We are committed to providing paid positions that foster growth, teamwork, and community impact&mdash;every role is valued as part of our mission to serve others efficiently and compassionately.</li></ul><p>Pay: $14.00 - $16.00 per hour</p><p>Work Location: In person</p>

Non-Emergency Medical Transportation Dispatcher

Bright sky medical transportation

<p><b>Overview</b><br/>Join our dynamic team as a Non-Emergency Medical Transportation (NEMT) Dispatcher, where you'll play a vital role in coordinating safe, reliable transportation services for patients requiring non-emergency medical travel. This energetic position involves managing multiple communication channels, utilizing advanced transportation management systems, and ensuring seamless scheduling and dispatching to meet patient needs efficiently. Your proactive approach and excellent communication skills will help us deliver compassionate, timely transportation solutions that make a real difference in people's lives.</p><p><b>Duties</b></p><ul><li>Coordinate and schedule non-emergency medical transportation requests using transportation management systems such as Oracle Transportation Management and SyteLine.</li><li>Utilize GPS and GIS tools to optimize routing and ensure accurate dispatching of vehicles.</li><li>Manage multi-line phone systems with professionalism, providing clear information and exceptional phone etiquette to patients, healthcare providers, and drivers.</li><li>Enter data accurately into transportation management and logistics systems, including AS400 and freight/shipping &amp; receiving platforms.</li><li>Monitor fleet operations through fleet management software, ensuring timely pickups and drop-offs while maintaining safety standards.</li><li>Communicate effectively with drivers via dispatching software, providing real-time updates and support during shifts.</li><li>Maintain detailed records of all transportation activities, including incident reports, shift logs, and inbound/outbound documentation.</li><li>Assist with logistics planning by analyzing data to improve efficiency in scheduling, routing, and resource allocation within the supply chain framework.</li></ul><p><b>Experience</b></p><ul><li>Proven experience in dispatching within transportation management or logistics environments.</li><li>Strong familiarity with GIS, GPS technology, and transportation planning tools such as Oracle Transportation Management or SyteLine.</li><li>Knowledge of freight operations, shipping &amp; receiving procedures, and fleet management systems like AS400 or similar platforms.</li><li>Excellent analysis skills to evaluate routes, optimize schedules, and troubleshoot operational issues swiftly.</li><li>Exceptional communication skills with the ability to handle multi-line phone systems professionally while demonstrating outstanding phone etiquette.</li><li>Proficiency in data entry with high accuracy and attention to detail in systems like Transportation Management Systems (TMS), Oracle TMS, or 3PL logistics platforms.</li><li>Experience working with supply chain processes, shipping &amp; receiving protocols, and logistics coordination is highly desirable. Join us to be part of a dedicated team committed to delivering dependable non-emergency medical transportation services through innovative technology and compassionate care!</li></ul><p>Pay: $20.00 - $22.50 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Experience:</p><ul><li>Dispatching: 2 years (Required)</li></ul><p>Language:</p><ul><li>Bilingual (Preferred)</li></ul><p>Security clearance:</p><ul><li>Confidential (Preferred)</li></ul><p>Work Location: In person</p>

University of Virginia

<div></div><div><div><div><div>Location</div>
 <div></div>Charlottesville, Virginia, United States of America
 </div></div><div></div><div><div>UVA Medical Center
</div></div><div><div><div>Job Id</div>
 <div></div>R0077244</div></div></div>
<br><div>These roles provide essential assistance to healthcare professionals in delivering patient care. Ensure the smooth functioning of clinical operations by handling tasks that support the diagnostic, therapeutic, and procedural aspects of patient care. Allied Health - Health Services professionals work closely with physicians, nurses, and other healthcare providers to enhance the efficiency and effectiveness of medical services.<br>
<br>
Encompasses a range of roles focused on providing immediate care and response to medical emergencies, accidents, and life-threatening situations. These jobs are critical in stabilizing patients, providing urgent medical care, and ensuring safe transport to healthcare facilities.<p></p><div><b>
Coordinating Emergency Transport. Protecting Patients. Managing High‑Risk Missions.</b></div><p></p><div>
This role serves as a critical operational lifeline within UVA Health&rsquo;s emergency medical transport system. You will be responsible for the precise coordination of all <b>air and ground transport activity</b>, ensuring that critically ill and injured patients move safely, efficiently, and with full clinical oversight.</div><div></div><div><b>
Core Responsibilities</b></div><ul><li><div><b>
Manage Air Traffic for Medical Flights</b><br>
Direct and monitor helicopter movements, maintain situational awareness with aviation partners, and ensure flight operations remain safe and compliant in rapidly shifting conditions.</div></li><li><div><b>
Coordinate Ground EMS Transport</b><br>
Deploy UVA Health&rsquo;s ground units, synchronize incoming and outgoing patient transfers, and prioritize missions based on acuity, capacity, and clinical urgency.</div></li><li><div><b>
Provide Real-Time EMS Consultation</b><br>
Communicate directly with EMS providers in the field&mdash;supporting life‑sustaining decisions, clarifying clinical needs, and ensuring the receiving teams are fully prepared upon arrival.</div></li><li><div><b>
Control Critical Communications Channels</b><br>
Maintain continuous, accurate communication between flight crews, paramedics, referring hospitals, emergency departments, ICUs, and system‑wide leadership.</div></li><li><div><b>
Ensure Operational and Clinical Accuracy</b><br>
Track patient status, document mission details, and maintain oversight of all active transports to reduce risk and support safe transitions of care.</div></li></ul><div></div><div><b>
Why It Matters</b></div><div>
Every decision in this role has consequences. You are the central point of coordination for high‑risk, time‑sensitive missions involving unstable patients, limited resources, and rapidly evolving clinical conditions. Your judgment directly shapes patient outcomes.</div><div></div><div><div><div><b>
Compensation</b></div><div>
Compensation <b>starts at the base rates below</b>.<br>
<b>Final offers are determined commensurate with education and experience.</b></div><ul><li><div><b>
Emergency Communications Specialist 2 (EMT‑B): </b><b>$18.00&ndash;$30.14/hr</b></div></li><li><div><b>
Emergency Communications Specialist 3 (AEMT/Paramedic): </b><b>$18.00&ndash;$34.62/hr</b></div></li></ul><div></div><div><b>
Promotional Opportunities</b></div><div>
The following role is <b>not hired into directly</b> and is available <b>only through promotion</b> based on experience, performance, and demonstrated competency.</div><ul><li><b>
Emergency Communications Specialist 4 (AEMT/Paramedic &ndash; Promotional Only): </b><b>$18.70&ndash;$37.48/hr</b></li></ul></div></div><p></p><p><b>
Minimum Qualifications
</b></p><ul><li>Education: High School diploma/GED required</li><li>
Experience: Communications center experience and/or basic dispatcher course/dispatch experience preferred.</li><li>
Licensure/Certifications: Certification as an Emergency Medical Technician (EMT) in the Commonwealth of Virginia required. AHA Health Care Provider BLS CPR certification required.</li></ul><p></p><p><b>
Physical Demands &ndash; </b>Job requires sitting for prolonged periods, frequently typing/traveling and multi-tasking activities. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull &gt; 20lbs. May be exposed to fumes, heat, noise, High-stress environment and environment prone to high-capacity sensory stimulation.</p><p></p><p><b>
Onboarding Requirements</b></p><p><b>
Background checks and pre-employment health screenings</b> will be conducted on all new hires prior to employment. All safety-sensitive positions with direct patient interaction also require a <b>drug screen.</b></p><p></p>
The starting base rate for this role is $18.00 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.<p></p><p><b>
Benefits</b></p><ul><li><p>
Comprehensive Benefits Package: Medical, Dental, and Vision Insurance</p></li><li><p>
Paid Time Off, Long-term and Short-term Disability, Retirement Savings</p></li><li><p>
Health Saving Plans, and Flexible Spending Accounts</p></li><li><p>
Certification and education support</p></li><li><p>
Generous Paid Time Off</p></li></ul><p></p><p>
UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News &amp; World Report &ldquo;Best Hospitals&rdquo; guide rates UVA Health University Medical Center as &ldquo;High Performing&rdquo; in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children&rsquo;s is named by 2023-2024 U.S. News &amp; World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.</p><p><i>
</i></p><p><i>The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about </i><i>UVA&rsquo;s commitment to non-discrimination and equal opportunity employment</i><i>.</i></p></div>
<br><div><div><div><div><p><b>Company</b></p>
UVA Medical Center
</div></div></div><div><div><div><p><b>Hiring Type</b></p>
Full time</div></div></div></div>

Emergency Medical Transport Dispatcher - MEDCOM (EMT/Paramedic)

Baxter Health

<div><div><div><p><b>SUMMARY:
</b></p><p>The Emergency Medical Dispatcher (&ldquo;EMD&rdquo;) is responsible for appropriately receiving and screening all non-emergency and emergency requests for ambulance response through person to person contacts, phone lines, 911 systems, and through radio reports received. The Dispatcher ensures appropriate persons or services are contacted or dispatched in a timely manner. When necessary the dispatcher provides callers with life-saving instructions (i.e., CPR, bleeding control, choking, and childbirth). When necessary the dispatch ensures appropriate resources are available for all coverage areas. The dispatcher coordinates communication between various persons and entities throughout their respective shifts including hospital personnel, EMS, fire/rescue, law enforcement, 911, ER, transfer destination facilities and other key personnel. The dispatcher helps ensure all patient records are maintained including the initial CAD information, the patient EPCR, entry of patient information in hospital systems such as Optimum and Cerner. The dispatcher assists with maintaining schedules for on call personnel from the hospital and physician call schedules. The dispatcher is well versed in use of computer systems, assisting with clerical support for management of ambulance records. The dispatcher regularly monitors fire alarm panels, and other various alarm systems within the hospital each shift. The dispatcher assists with completion of Quality Review and documentation each shift as appropriate. Additional job responsibilities will be assigned as necessary to advance communication and EMS.</p>
<p><b>JOB REQUIREMENTS</b></p>
<p>Education: High school diploma or equivalent</p>
<p>Experience: Previous dispatch experience and knowledge of medical terminology preferred, but not required; willing to train individual with desire and initiative to learn.</p>
<p>Certifications: American Heart Association CPR Certification. Required to successfully complete EMD training within 1 year of employment and will assure certification remains active through recertification process thereafter. Will actively maintain a high level of proficiency through review and education of EMD standards.</p>
<p>Other:</p>
<ul><li>Must be 19 years of age or older to ensure compliance with hospital&rsquo;s insurance policies</li>
<li>Excellent oral and written communication, active listening, and customer service skills</li>
<li>Working knowledge of emergency medical procedures and terminology</li>
<li>Working knowledge of ambulance communications dispatching procedures and ambulance operations</li>
<li>Working knowledge of BRMC EMS service area, including street system, geographical layout of all surrounding service areas, and ability to read a map and give/receive directions as needed</li>
<li>Ability to remain professional, calm, and effective under heavy workloads and in emergency situations</li>
<li>Strong organizational skills, ability to multi-task in a fast pace environment with strong attention to detail</li>
<li>Ability to exercise good judgment and make appropriate decisions in emergency situations</li>
<li>Obtain and act on information quickly and accurately in emergency situations</li>
<li>Ability to comprehend and make inferences from written materials such as operations manuals</li>
<li>Working knowledge of computers, phone, and radio systems</li>
</ul>
<p><b>Safety Sensitive Designation:
</b></p><p>This position is deemed safety sensitive in accordance with Arkansas Act 593 governing Medical Marijuana.</p>
<p><b>Physical Demands:</b></p>
<p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to speak and hear continuously and have the ability to effectively communicate with patients, family, co-workers, ancillary staff, visitors, and physicians; to solve problems; and to make decisions independently in many types of encounters. Ability to stand and walk, move about freely, and bend, squat, and twist using proper body mechanics. Specific vision abilities include close, color, depth perception and ability to adjust focus. Occasionally lift, carry, push and/or pull up to 20 pounds throughout work shift using proper body mechanics. Spends 8 hours or more in front of computer, monitor or similar screen utilizing keyboard and/or mouse. Must be mentally and emotionally able to handle excessive stress, able to provide psychological support to peers, patient, family members, and bystanders, and able to perform multiple tasks and manage/monitor multiple operations and equipment frequently throughout the shift.</p>
<p><b>Work Environment</b>: Office setting within an emergency medical dispatch center. The work environment is frequently hectic with quick turnaround times and deadlines. The noise level in the work environment is usually moderate.</p>
<p><b>Position Type and Expected Hours of Work</b></p>
<p>This is a position in a hospital setting which is open 24 hours a day, 365 days a year. Shifts may vary depending on need. Primary shifts in dispatch will be 6A-6P day shift and 6P-6A night shift. Expectations will be that at least 1 full trained EMD will be assigned to each shift and the goal would be to consistently have 2 dispatchers trained and certified for each rotation. May be required to work overtime, during inclement weather and holidays.</p><p></p><p><br>
</p></div></div><br>
Location: Baxter Health &middot; 6950 - Emergency Services<br>
Schedule: Part time, 12 hour shift</div>

Dispatcher - Emergency Services

Priority OnDemand

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Baptist Ambulance
 </strong>
 is seeking
 <strong>
  Emergency Medical Service (EMS) Dispatcher
 </strong>
 in the greater Memphis area to help our field crews serve our interfacility contracts.
 <br/>
 <br/>
 Baptist Ambulance is the preferred ambulance service provider for patients at Baptist Memorial Health Care-affiliated facilities and is a part of the Priority Ambulance family of companies, one of the country?s fastest-growing national private ambulance companies.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Under the direction of the Dispatch Supervisor, a Dispatcher will be responsible for the deployment and tracking and movement of units on an ongoing basis throughout the day per local System Status Management Plan. They will broadcast orders to crews regarding runs, emergencies and general information.
 <br/>
 <br/>
 Dispatchers will operate radio, telephone, or computer equipment relay information or orders to proper individuals or members of management.
 <br/>
 <br/>
 In addition, the dispatcher, under Emergency Medical Dispatch protocol, will be required to take caller information, determine the nature of the run request, dispatch runs (emergent and non-emergent) to the crews in an appropriate and timely manner, and record pertinent information.
 <br/>
 <br/>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Pay
  </li>
  <li>
   Vacation, Sick &amp; Holiday Pay
  </li>
  <li>
   Health, Dental, Pharmacy &amp; Vision Insurance
  </li>
  <li>
   Short Term Disability, Long Term Disability &amp; Life Insurance
  </li>
  <li>
   401(k) Retirement Savings Program
  </li>
  <li>
   Company Provided Uniforms
  </li>
  <li>
   Tuition Assistance for EMT &amp; Paramedic Training
  </li>
  <li>
   Ongoing Continuing Education
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or GED
  </li>
  <li>
   EMD certification
  </li>
  <li>
   Prefer previous or current certification as Emergency Medical Technician (EMT)
  </li>
  <li>
   Strong ability to multi-task
  </li>
  <li>
   Computer and typing skills required
  </li>
 </ul>
</div>


Dispatcher

<div>More Information about this Job:
<div></div><div><div><div><b>
Full-time Dispatcher</b></div></div><div></div><div><p><b><br>
IMMEDIATE HIRING!</b><b> </b><b>Dispatcher FULL-TIME Opportunity</b></p></div><p></p><div><div><b><br>
$</b><b>25.00 </b><b>per hour</b></div></div><p></p><div><div><br>
We&rsquo;re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.</div></div><div></div><div><div><br>
Responsibilities:</div></div><div><ul><li><div>
Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.</div></li></ul></div><div><ul><li><div>
Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.</div></li></ul></div><div><ul><li><div>
Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift.</div></li></ul></div><div><ul><li><div>
Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.</div></li></ul></div><div><ul><li><div>
Responsible for generating applicable reports and checking for accuracy.</div></li></ul></div><div><ul><li><div>
Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.</div></li></ul></div></div><div><div><ul><li><div>
Relays instructions from supervisors, messages, and emergency information.</div></li></ul></div><div><ul><li><div>
Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.</div></li></ul></div><div><ul><li><div>
Follows established parameters/formats in receiving requests for service.</div></li></ul></div><div><ul><li><div>
Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.</div></li></ul></div><div></div><div><div><br>
Minimum Required Qualifications:</div></div><div><ul><li><div>
High school diploma or equivalent.</div></li></ul></div><div><ul><li><div>
Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.</div></li></ul></div><div><ul><li><div>
Skilled in reading and writing English.</div></li></ul></div><div><ul><li><div>
Capacity to communicate clearly on the radio and telephone.</div></li></ul></div><div><ul><li><div>
Ability to record, transmit, and report information accurately.</div></li></ul></div><div><ul><li><div>
Able to efficiently utilize all equipment assigned to him or her.</div></li></ul></div><div><ul><li><div>
Manage multiple tasks simultaneously.</div></li></ul></div><div><ul><li><div>
Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.</div></li></ul></div><div><ul><li><div>
Ability to understand basic computer applications.</div></li></ul></div><div></div><div><div><br>
Preferred Qualifications:</div></div><div><ul><li><div>
Experience in the healthcare industry</div></li></ul></div><div></div><div><div><div><p><br>
Why Choose AMR? AMR is one of Global Medical Response&rsquo;s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.</p></div><p></p><div><p><br>
GMR&rsquo;s Core Behaviors&mdash;keep care at the center, raise your hand, seek to understand, find a way together and be accountable&mdash;unite our teams and set us apart in emergency medical services.</p></div></div></div></div>
EEO Statement:
<p>
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.</p>
More Information about this Job:
<div>
Check out our careers site <i>benefits page</i><i> </i>to learn more about our benefit options.</div></div>

Transport Coordinator

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Non- Emergency Medical Transportation Dispatcher

Non-Emergency Medical Transportation Dispatcher

Non-Emergency Medical Transportation Dispatcher

Emergency Medical Transport Dispatcher - MEDCOM (EMT/Paramedic)

Dispatcher - Emergency Services

Dispatcher

Transport Coordinator