emergency response coordinator

ECCO Gulf Majorel Qatar

<div><p>The Emergency Response Coordinator is responsible for managing and coordinating emergency alerts and incidents received from the Call Center and other communication channels. The role involves ensuring effective and timely response to emergencies by liaising with internal departments and external entities, monitoring ongoing situations, and maintaining accurate documentation and reporting in accordance with standards and procedures.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li><p>Receive and promptly respond to emergency alerts from call centers or other channels.</p>
</li>
<li><p>Follow established emergency response protocols using designated systems, scripts, and instructions.</p>
</li>
<li><p>Ensure correct execution of operational procedures during incidents.</p>
</li>
<li><p>Monitor live data, display screens, and operations center feeds to track ongoing incidents.</p>
</li>
<li><p>Coordinate with internal departments, teams, and external agencies or stakeholders for effective incident management.</p>
</li>
<li><p>Escalate issues to appropriate authorities in a timely manner when required.</p>
</li>
<li><p>Share updates on incidents to ensure clear situational awareness.</p>
</li>
<li><p>Liaise with external organizations or stakeholders involved in emergency and event management.</p>
</li>
<li><p>Handle notifications, complaints, and incident reports professionally and accurately.</p>
</li>
<li><p>Assist with escalation of complex or critical cases to ensure unified response efforts.</p>
</li>
<li><p>Maintain accurate records in CRM systems and ensure timely data entry for incident tracking.</p>
</li>
<li><p>Ensure proper documentation, logging, and follow-up for each case.</p>
</li>
<li><p>Prepare daily, weekly, and monthly performance reports.</p>
</li>
<li><p>Generate summaries of urgent complaints and handled cases.</p>
</li>
<li><p>Adhere to organizational standards, operational procedures, and regulatory requirements.</p>
</li>
<li><p>Protect sensitive information from unauthorized disclosure.</p>
</li>
<li><p>Ensure compliance in all incident management and reporting activities.</p>
</li>
<li><p>Work on a rotational basis to maintain 24-hour operational coverage.</p>
</li>
<li>Ensure timely completion of all assigned duties and performance commitments.</li>
</ul>
<p><b>Required Qualifications</b></p>
<ul>
<li><p><b>Education:</b> Diploma or Bachelor&rsquo;s degree, preferably in a consulting or related field.</p>
</li>
<li><p><b>Experience:</b> Minimum of 3 years of relevant experience.</p>
</li>
</ul><p><b>Skills and Competencies</b></p>
<ul>
<li>Intermediate proficiency in Microsoft Office applications (Word, Excel, Outlook).</li>
<li>Strong internet navigation and browsing skills.</li>
<li>Basic knowledge of Geographic Information Systems (GIS).</li>
<li>Advanced proficiency in Arabic (reading, writing, and speaking).</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Strong coordination and organizational skills.</li>
<li>Creative thinking and effective problem-solving.</li>
<li>High sense of accountability and reliability.</li>
<li>Commitment, enthusiasm, and a proactive attitude toward work responsibilities.</li></ul></div>

Emergency Response Coordinator

<div><b>Job Description</b>
<p>
ECCO Gulf Majorel Qatar is seeking an experienced Call Center Team Leader (Emergency Response) for our team. This role is pivotal in ensuring the efficient operation of our center, providing leadership and guidance to a team of dedicated professionals. The successful candidate will be responsible for managing the day-to-day activities of the team, ensuring that all emergency response protocols are adhered to and that service delivery meets the highest standards.</p>
<ul>
<li>Lead, mentor, and develop a team of Emergency Response Coordinators to ensure they meet performance targets.</li>
<li>Responding to emergency calls and coordinating with the specialized teams to provide the necessary support.</li>
<li>Lead and manage the emergency response team, ensuring readiness and effective response to emergencies.</li>
<li>Monitor daily activities and performance of the Operations Center.</li>
<li>Oversee performance and productivity within the operations center.</li>
<li>Track and evaluate staff performance.</li>
<li>Manage attendance records for shift employees.</li>
<li>Prepare analytical and performance reports.</li>
<li>Manage escalation processes within the operations center for complex or critical cases.</li>
<li>Coordinate with internal departments and external stakeholders as needed.</li>
<li>Monitor display screens and operational dashboards within the center.</li>
<li>Ensure continuous communication with departments, sections, and external entities.</li>
<li>Issue daily, weekly, and monthly reports related to performance and activities.</li>
<li>Ensure adherence to all systems, procedures, and standards related to operational quality.</li>
<li>Maintain information security and ensure that ministry data is not shared with any unauthorized parties.</li>
<li>Participate in internal and external meetings with relevant departments and agencies.</li>
<li>Handle emergency alerts and notifications received from the Unified Operations Center.</li>
<li>Follow emergency communication protocols through dedicated response systems and channels.</li>
<li>Coordinate with related departments and units within the ministry during event or crisis management.</li>
<li>Collaborate with external authorities when managing incidents and emergencies.</li>
<li>Handle incoming cases or complaints, ensuring they are properly documented and addressed.</li>
<li>Escalate high-priority alerts or complaints to the appropriate entities as needed.</li>
<li>Coordinate among various parties to ensure timely response and resolution.</li>
<li>Perform any other related duties as assigned.</li>
</ul><b>Required Profile</b>
<p>
We are looking for a seasoned professional with a strong background in team management and emergency response. The ideal candidate will possess the following skills and qualifications:</p>
<ul>
<li>Diploma or Bachelor&rsquo;s degree Business management, IT, or relevant field.</li>
<li>Proven 3 years of experience in a Call Center Team Leader (Emergency Response) leadership role, <b>preferably</b> in an emergency response setting.</li>
<li>Strong leadership and team management skills.</li>
<li>Ability to lead change and motivate employees to develop their skills.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Ability to work effectively within a team environment.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong skills in customer engagement and service.</li>
<li>Proficiency in English reading, writing, and conversation.</li>
<li>Strong planning and time management abilities.</li>
<li>Ability to motivate and manage staff performance.</li>
<li>Ability to address challenges and propose suitable solutions.</li>
<li><b>Fluency </b>in <b>Arabic</b> is <b>Mandatory</b>.</li>
<li><b>Preferably</b> born and raised in <b>Qatar</b></li></ul></div>

Call Center Team Leader (Emergency Response)

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p><b>
Security Command Centre Coordinator</b></p><p><b>
Qatar</b></p><p></p><p>
Parsons is looking for an amazingly talented <b>Security Command Centre Coordinator </b>to join our team! In this role you will get to Supervise all emergencies, manage crises, protect assets, providing a timely and coherent response to incidents as they arise.</p><p><b>
What You'll Be Doing:</b></p><ul><li>
Coordinate all emergency/crisis management assets providing a timely and coherent response to incidents as they arise.</li><li>
Emergency procedures implementation / coordination.</li><li>
Manage and coordinate security operations ensuring that security procedures are implemented and followed as per the Country Security Standard Operating Procedures (SOPs).</li><li>
Daily operations reporting.</li><li>
Accident / incident Investigation.</li><li>
Develop a working relationship with personnel and a comprehensive working knowledge of our clients Security system.</li><li>
Participate in all security/police training exercises.</li><li>
Assist in the design and implementation of project related security strategies, security policies/standards and establish a concrete course of action for their implementation and review.</li><li>
Ask and guide regional security teams and personnel to conduct security assessments and threat analysis as required, and where necessary provide feedback on proposed mitigation strategies for country and regional specific threats.</li><li>
Perform other duties and responsibilities as needed as well as determine and manage priorities with minimal guidance.</li></ul><p></p><p><b>
What Required Skills You'll Bring:</b></p><ul><li>
Minimum requirement: Bachelor's Degree in a relevant discipline.</li><li>
7+ years of progressively responsible experience in security operations and<br>
information management in a police or military environment</li><li>
Ability to address publicly small and large groups of people.</li><li>
Effectively implement all appropriate risk management strategies, related to<br>
the safety and security, and the protection of assets in mission.</li><li>
Manage, implementation and oversight of all security operations in support of<br>
staff and activities.</li><li>
Excellent skills in information collection and analysis procedures with a view<br>
to recognizing potential threats and dangers</li></ul><p></p><p><b>
What Desired Skills You'll Bring:</b></p><ul><li>
Fluent in English language both written and spoken / Arabic is an strong advantage.</li><li>
Communication - Ability to provide instructions clearly and concisely both<br>
orally and in writing A high sense of discretion and integrity when dealing<br>
with sensitive information.</li><li>
Client Orientation - Professional attitude and the ability to build successful<br>
working relationships with contacts outside of the project Security Section.<br>
Demonstrate an integrated approach and attitude through normal work<br>
activities and a thorough understanding of our client in the country of<br>
operation.</li></ul><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Security Command Centre Coordinator

Road and Transport, RTA Dubai

<br> <b><br>Employment Overview<br>Job Location: Dubai, UAE</b><br>Industry: Transportation/Trucking/Railroad<br>Function: Safety / Occupational Health<br>Gender: Any<br>Candidate Nationality: UAE Nationals Preferred<br>Job Type: Full-time<br> <br>Position Overview<br>Roads and Transport Authority (RTA) is looking for a motivated Crisis and Business Continuity Specialist to enhance its safety and risk programs. This role is vital for strengthening Dubai s transport resilience by supporting the design and execution of business continuity plans, crisis preparedness, and emergency response protocols, all in compliance with global standards.<br> <br>Core Duties<br> <br>* Assist in establishing crisis and continuity management systems based on ISO 22301, ISO 22399, ISO 14001, and ISO 18001.<br>* Support department-wide emergency drills, simulation exercises, and staff awareness campaigns.<br>* Evaluate and quantify risks, identify impacts, and support mitigation strategies.<br>* Participate in preparing manuals, operational frameworks, and internal policies.<br>* Ensure seamless coordination during real-time crises and maintain readiness of the Crisis Operation Center.<br>* Help design improvement plans and benchmark performance with international best practices.<br>* Collaborate with safety teams across RTA to standardize procedures and enhance system compliance.<br>* Prepare regular reports, presentations, and KPI assessments to support executive decision-making.<br>* Review audit outcomes and help implement follow-up actions for continuous improvement.<br> <br>Ideal Profile<br> <br>* Bachelor s degree in Engineering (Mechatronics, Electrical, Electronics, Civil, Aviation) or IT from an accredited university.<br>* 0 2 years of experience in safety, engineering, or risk management roles.<br>* Basic understanding of emergency response protocols and international safety regulations.<br>* Ability to analyze complex data and communicate recommendations clearly.<br>* Strong MS Office skills and documentation proficiency.<br>* Organized, proactive, and able to handle dynamic field operations.<br> <br><br>

Crisis and Business Continuity Specialist

Emperium Private Limited

<p><b>About Emperium:</b><br/>We are a fast-growing real estate brand with a strong presence in Gurugram, Panipat, and Yamunanagar. Emperium has successfully delivered several premium residential and commercial projects, recognized for their thoughtful design, exceptional quality, and timely execution.</p><p><b>Location :</b> Panipat, Haryana</p><p><b>Experience: </b>Minimum experience of 6-10 Years</p><p><b>Roles and Responsibilities </b></p><p>1. Handling complete facilities &amp; infrastructure set up; liasioning with contractors &amp; vendors. including housekeeping, maintenance and security workforce.</p><p>2. Single Point of Contact for all escalations to residential/ township issues.</p><p>3. Handling customer grievances and resolving their issues, maintaining cordial relations with customers to sustain the profitability of the township.</p><p>4. Creating the Emergency response team, conducting fire drills once in six months and training the ERT members in all firefighting techniques</p><p>5. Coordination with the vendors of all other supportive services including parking management.</p><p><b>Key Competencies require</b></p><ul><li><b>Technical Competencies</b></li></ul><p>a) Job knowledge<br/>b) Facility Management<br/>c) Security Management<br/>d) Maintenance Management</p><ul><li><b>Computer Proficiency</b></li></ul><p>a) MS Word / MS Excel / PowerPoint<br/>b) Autocad</p><ul><li><b>Tech Savvy</b></li><li><b>Behavioural Competencies</b></li></ul><p>a) Coordination<br/>b) Result Oriented<br/>c) Resource Management</p><p>Job Type: Full-time</p><p>Pay: &#8377;40,000.00 - &#8377;50,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul><p>Ability to commute/relocate:</p><ul><li>Panipat, Haryana: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Location:</p><ul><li>Panipat, Haryana (Required)</li></ul><p>Work Location: In person</p>

Assistant Facility Manager - Real Estate

ibex

<div>
 Ibex is seeking an
 <strong>
  Incident Management Coordinator
 </strong>
 who will ensure seamless operations by managing and resolving technical incidents. In this role, you&rsquo;ll provide essential support by troubleshooting desktop and network issues, documenting resolutions, and keeping all stakeholders updated. You&rsquo;ll also assist with project work and escalations, ensuring incidents are resolved quickly and efficiently.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure all incidents and their resolutions are properly executed, documented, and tracked.
  </li>
  <li>
   Handle assigned projects and issues of low to medium complexity as needed.
  </li>
  <li>
   Communicate clearly with clients and partners to relay any disruptions to operational procedures, ensuring consistent and timely notifications.
  </li>
  <li>
   Initiate and manage escalations during technical crises, maintaining close follow-up and real-time debriefing, while providing continuous updates to management until resolution.
  </li>
  <li>
   Analyze each incident&rsquo;s technical and customer impact to determine the appropriate priority level. Escalate critical issues and collaborate with Service Management and Account Managers to guide technical teams.
  </li>
  <li>
   Keep all stakeholders informed throughout the incident lifecycle via clear and timely incident updates.
  </li>
  <li>
   Monitor service level agreements (SLAs) and actively work to minimize Mean Time to Repair (MTTR) to reduce client impact.
  </li>
  <li>
   Prepare and deliver well-structured technical reports tailored for both business and technical audiences.
  </li>
  <li>
   Address desktop support issues, including Microsoft Office and both client-provided and in-house applications, applying updates and necessary fixes.
  </li>
  <li>
   Basic networking knowledge, including troubleshooting IP-related issues, routers, switches, and utilizing diagnostic commands (e.g., ping, nslookup, ipconfig, tracert), as well as understanding circuits, network topologies, and routing protocols.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, IT, or a related field.
  </li>
  <li>
   Experience in Service Desk, Access, Incident, Change, Problem Management, and IT Infrastructure is preferred.
  </li>
  <li>
   Excellent verbal and written communication skills.
  </li>
  <li>
   Technical writing skills.
  </li>
  <li>
   Ability to facilitate, drive, orchestrate, and lead large, diverse groups.
  </li>
  <li>
   Ability to understand ongoing incidents and drive them toward resolution.
  </li>
  <li>
   Willingness to learn and grow.
  </li>
  <li>
   Ability to handle crisis situations and define priorities under pressure, while adhering to fixed procedures.
  </li>
  <li>
   General technical knowledge of Mobile Access, Core IT/Telco, software, and services.
  </li>
  <li>
   Strong analytical skills.
  </li>
  <li>
   Solid understanding of basic to intermediate computing and networking concepts.
  </li>
  <li>
   Ability to translate technical concepts into clear, business-driven reports detailing the impact of computing, disasters, and other disruptions to business operations.
  </li>
  <li>
   Must be able to work unconventional shifts (on-call, after hours, weekends) due to the nature of the work.
  </li>
  <li>
   Strong understanding of ITIL (Information Technology Infrastructure Library) principles.
  </li>
  <li>
   Ability to coordinate with teams of various skill sets to share and obtain technical information.
  </li>
  <li>
   Ability to interact with senior management, external client organizations, and vendors.
  </li>
  <li>
   Strong organizational skills, attention to detail, and flexibility to multitask across tasks with varying deadlines.
  </li>
  <li>
   Ability to comprehend North American, British, or neutral English accents.
  </li>
  <li>
   High-energy self-starter with a bias for action and a sense of urgency to deliver results.
  </li>
  <li>
   Proactive in identifying process improvement opportunities and capable of communicating them to management with supporting evidence and data.
  </li>
 </ul>
</div>


Incident Management Coordinator

Inspired Schools

<p></p><div><div><div><div><div><b>Location:
</b>OM
</div></div></div></div><div><div><div><div><b>Date: </b>14 Nov 2025
</div></div></div></div><div><div><div><div><b>Application closing date: </b>interviews will be ongoing
</div></div></div></div><div></div><div><div><div><div><div>Inspired Education is the leading global group of premium schools, with a portfolio of 121 premium private schools spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.</div><br>
<div></div>
<div>
In 28 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.</div><br>
<div></div>
<div>
By joining our award-winning team of over 13,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.</div><div><div><div><div><b>
ROLE SUMMARY:</b></div></div><div></div><div><br>
<div>
Knowledge Gate International School (KGIS) is a vibrant school offering a premium British-style education to both expatriate and local students in the Sultanate of Oman. KGIS is a community school with a strong and growing reputation thanks to its pedagogical approach, the opportunity for staff development, and outstanding examination results. The school is seeking an outstanding practitioner who is passionate about their subject and wishes to broaden their own experience within an innovative, friendly and collaborative environment.</div><br>
<div></div>
<div>
KGIS students are inspired and equipped to be pioneers of their own future who thrive with purpose in a rapidly changing world. Our unique future-focused curriculum enables our young people to be resilient, innovative and ingenious. To be a KGIS student is to be a confident global citizen who can and will make a difference.</div><br>
<div></div>
<div>
A member of British Schools in the Middle East (BSME) and COBIS accredited, we have high expectations of our students throughout their educational journey. Our aim is to provide our graduating students with a passport to the best universities, colleges and careers around the world.</div><br>
<div></div>
<div><b>
Knowledge Gate International School (KGIS) is seeking to appoint an outstanding SENDCo for August 2026.</b></div><br>
<div></div>
<div>
In addition to this position, you may also be interested in our online Inspired Careers Event on Saturday 22nd November 2025. This school and other Inspired schools from Europe, the Middle East and Africa will be attending to connect with teachers seeking new roles from August 2026. For more information and to register, please click here: https://jobs.inspirededu.com/job-invite/7025/</div></div></div><div><div><div><b>
KEY RESPONSIBILITIES:</b></div></div><div></div><div><br>
<ul>
<li><div>Lead and manage the strategic development of the school&rsquo;s SEND provision in line with the school vision and policies.</div>
</li>
<li><div>Support and advise staff in identifying and meeting the needs of pupils with SEND, ensuring inclusive, high-quality teaching and learning for all.</div>
</li>
<li><div>Monitor, track, and evaluate the progress and attainment of pupils with SEND, using data to inform effective interventions and support.</div>
</li>
<li><div>Liaise with staff, parents, external agencies, and other schools to coordinate support and ensure continuity of provision.</div>
</li>
<li><div>Develop, implement, and review systems such as IEPs, provision maps, and pupil support plans to remove barriers to learning.</div>
</li>
<li><div>Contribute to whole-school planning, safeguarding, and curriculum development to ensure SEND provision is fully embedded.</div>
</li>
<li><div>Lead and support colleagues through training, guidance, and collaboration to promote best practice across the school.</div>
</li>
<li><div>Uphold the highest standards of professionalism, safeguarding, and inclusion in all aspects of the role.</div>
</li>
</ul></div></div><div><div><div><b>THE IDEAL CANDIDATE WILL HAVE:</b></div></div><div></div><div><br>
<ul>
<li>A relevant degree or qualification to act as a SEND Coordinator</li>
<li>Minimum of 3 years&rsquo; special education needs experience</li>
<li>Is confident with the use of IT</li>
<li>Excellent Microsoft skills</li>
<li>Experience working with Google apps for education is preferred</li>
</ul></div></div><div><div><div><b>SAFEGUARDING STATEMENT</b></div>
</div><div><div>
Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.</div></div></div></div><br>
<div></div>
<div>
Visit our careers site for more information; https://jobs.inspirededu.com</div></div></div></div></div></div><p></p>

SENDCo

Search 8125+ Emergency response coordinator jobs near you this November. New roles added regularly across leading industries. Apply today.