emergency services director

St. Mary's General Hospital

Overview: 
St. Mary's General Hospital, located in Passaic, NJ, is a community-based tertiary medical center focused on providing quality, compassionate care. It is an acute care hospital providing a broad range of services including cardiovascular services as well as a comprehensive program for cancer care. The hospital is also a center of excellence for maternal-child health and outpatient behavioral health services. It is the only hospital in Passaic and with over 550 physicians and 1,000 employees, and is one of the largest employers in the county. Every member of the St. Mary's General team is committed to providing respectful, personalized, high-quality care. St. Mary's General Hospital is a member of Prime Healthcare, which has been lauded as a "Top 15 Healthcare System" by Truven Health Analytics. For information, visit www.smh-nj.com.
 
Responsibilities: 
The Unit Secretary is directly accountable to the Director of Emergency Room, and indirectly to the Charge Nurse, and / or House Supervisor. The Unit Secretary is an unlicensed person who performs indirect care in the department setting. Facilitates the communication needs of the department. Transcribes physician orders from records (in the absence of CPOE and EMR clinical documentation system) with notation and signature by nursing staff. Prepares and complies records on the Emergency Room. Orders supplies for the unit, prepares and completes each patients chart for necessary forms needed on a daily basis. Able to assist nursing staff for duties involving indirect patient care
 
Qualifications: 
EDUCATION, EXPERIENCE, TRAINING
 
1. High School Diploma or Equivalent or relevant experience required for all new hires, effective April 2014.
 
2. Medical terminology preferred.
 
3. Current BLS certificate within 6 months of hire and maintain current.
 
4. Experience using computers for word processing, database management preferred.
 
Pay Transparency: 
St. Mary's General Hospital offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $15.92 to $20.50. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.
 
Employment Status: Part Time &gt; 59 Shift: Days Equal Employment Opportunity:
 
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Unit Secretary - Emergency Services

City of Riviera Beach

<div>Summary Objectives
The purpose of this position is to function under the administrative direction of the City Manager and provide administrative direction and leadership for all Fire/Emergency and Medical functions, operations, and personnel through the supervision of staff and a review of their activities.
This class works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports. Review the general operation of the department to determine efficiency; provide direction on major projects or problem areas; plan for the future by developing and implementing policies and procedures and providing policy guidance. Responsible, through study and consultation with City officials, for developing recommendations for the protection of life and property in the City. Coordinates department activities with other City officials or outside agencies and provides responsible and complex staff support to the City Manager. Directs and is responsible for personnel, property, and operations of the department. Reviews departmental operations through written reports or personal observation and takes necessary action to improve operations. Directs the administrative and departmental budget exercising control over expenditures and assessing the need for and recommending the addition of new personnel, material, apparatus or supplies. Develops and implements departmental policy and procedures and ensures they are followed by members of the Department. Responds to major alarms and personally directs activities at large fires or disasters and/or reviews the supervisory activities of subordinates at other emergencies. Works with other departments on mutual aid agreements.
Minimum education and experience requirements
Requires a Bachelor's Degree in Fire Science, Public Administration, or a related field. Requires formal training in modern fire administration methods and procedures, and at least seven (7) years of experience in fire services with progressive supervisory experience to include at least five (5) years of upper-level fire management.
Special Certifications and Licenses:
Florida State Certified Firefighter
Florida State Certified EMT or Paramedic
Emergency Vehicle Operators Certification
FEMA 100,200,300,400,700 &amp; 800
Must possess and maintain a valid Florida Driver's license
Residency requirement - Any person who is appointed as a Department Director, Assistant to the City Manager or Deputy City Manager, shall establish a residence within the corporate limits of the City within 12 months of such appointment and shall maintain the principal residence (domicile) therein during the entire term of such appointment.
All applicants must upload an educational diploma/degree and a valid Driver's License to the application system in the document section of the online application. This position requires the successful passing of a background check and drug screening.
Failure to upload the required documents will result in an automatic disqualification.</div>

FIRE CHIEF

City of Los Banos

JOB
 Please Note: This is a continuous recruitment. Applications will be accepted until the position is filled. This recruitment may close at any time without prior notice. The first review of applications will take place on May 1, 2026. All applicants must also upload and attach a letter of interest and a resume to their application.The first round of interviews is tentatively scheduled for May 13-15, 2026, with second round interviews tentatively scheduled for May 27, 2026.DEFINITIONTo plan, organize, direct and review the activities and operations of the Fire Department including fire suppression, hazardous material mitigation, fire and life safety, code compliance, emergency medical services and administrative support services; to coordinate assigned activities with other departments and outside agencies; and to provide highly responsible and complex administrative support to the City Manager. SUPERVISION RECEIVED AND EXERCISEDReceives administrative direction from the City Manager. Exercises direct supervision over assigned sworn and non-sworn management, supervisory, technical and administrative support personnel.
 
EXAMPLE OF DUTIES
 EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Reliable and dependable attendance and punctuality.Develop, plan and implement Department goals and objectives; recommend and administer policies and procedures.Coordinate Department activities with those of other departments and outside agencies and organizations; prepare and present staff reports and other necessary correspondence.Direct, oversee and participate in the development of the Department’s work plan; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; implement discipline procedures as required; maintain discipline and high standards necessary for the efficient and professional operation of the Department.Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.Maintain skills through continuing education and training.Attend various meetings, trainings, etc.Research and prepare technical and administrative reports and studies; prepare written correspondence as necessary.Develop schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner.Plan, organize and direct fire related activities including fire suppression, arson investigations, training, fire inspections, and basic life support operations.Maintain emergency equipment, apparatus, and facilities.Supervise and participate in the development and administration of the Fire Department budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement mid-year adjustmentsRespond to major fire alarms and personally direct fire suppression activities as necessary.Direct and participate in the research of alternative approaches to fire suppression, hazardous material handling, fire and life safety code, and emergency programs. Oversee and participate in fire suppression, basic life support and first aid, fire and arson investigations, and fire inspection activities.Plan, organize and implement department training for fire suppression, heavy rescue operations, driver operator and related topics.Serve as the Chief Building Official; ensure that new construction within the City meets building and City codes and standards.Leads and oversees volunteer fire services program.Perform other related duties as assigned. Knowledge of: Budgeting procedures and techniques.Pertinent local, State and Federal laws, rules and regulations.Modern office procedures and computer equipment.Principles and practices of leadership, motivation, team building and conflict resolution.Principles and practices of organizational analysis and management.Principles and practices of supervision, training, and personnel management.Principles, practices, methods and techniques of modern fire suppression and life safety activities. Operation, maintenance and uses of firefighting apparatus and equipment. Modern fire prevention and investigation techniques.Modern hazardous material containment practices. Ability to: Plan, direct and control the administration and operations of the Fire Department.On a continuous basis, analyze budget and technical reports; interpret and evaluate staff reports; know laws, regulations and codes; observe performance and evaluate staff; problem solve department related issues; remember various rules and procedures; and explain and interpret policy.On a continuous basis, sit at desk and in meetings for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone; write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.Interpret and apply local, State, Federal, City and department policies, procedures, rules and regulations.Supervise, train and evaluate personnel.Work independently. Understand and follow both oral and written instructions.Establish and maintain effective working relationships with those contacted in the course of work.Communicate clearly and concisely, both orally and in writing. Exercise independent judgment.Establish and maintain a high level of trust.Remain calm and focused during emergency operations.Prepare and administer department budgets.Develop and implement department policies and procedures.Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.Develop and implement programs to meet the needs of the City.Effectively oversee multiple projects simultaneously while managing project costs, resources, and schedules.Prepare and present staff reports at City Council meetings, attend City Council meetings.Organize, direct and implement comprehensive fire suppression, life safety and fire investigation, and inspection programs.Effectively operate all fire suppression equipment with Department.Meet the physical requirements necessary to safely and effectively perform the assigned duties as well as those of a firefighter.

Fire Chief

TriStar Health

<div>This position is incentive eligible. 
 
 
<h5 class="jobSectionHeader">Introduction</h5>
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Hospital Outreach Sales Director today with Tristar Health.<h5 class="jobSectionHeader">
Benefits</h5>
Tristar Health offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul> 
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
Come join our team as a Hospital Outreach Sales Director. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
The role of the Hospital Outreach Sales Director is to develop, align, and retain referrals from market physicians and referring hospitals for primary service lines. This position will facilitate the retention of physician relationships, referring hospital relationships and community relationships.
What you will do in this role:<ul><li>
You will be responsible for the growth of new service line business while serving as an extension of hospital leadership</li><li>
You will collaborate with the CEO and Division VP of Sales to evaluate, analyze, and interpret current physician referral patterns and trends</li><li>
You will evaluate, analyze, and interpret market demographics and projected trends for both physicians and patient populations</li><li>
You will develop sales and retention strategies for target markets and facility service lines</li><li>
You will develop goals and timelines for growing referral volumes based on new or established physician and outreach medical facility relationships</li><li>
You will complete follow-up meetings with physicians to close new or additional business, ensuring that internal and external obstacles to business growth and retention are identified</li><li>
You will meet with physicians and hospital staff from referring hospitals to ensure that a thorough understanding is gained regarding their desires and needs</li></ul>
What qualifications you will need:<ul><li>
Bachelor&rsquo;s degree from an accredited university required</li><li>
3+ years of experience in medical sales with specific responsibility for direct sales to physicians preferred</li></ul>
HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
&quot;The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Outreach Sales Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Hospital EMS Outreach Sales Director

Real Escape From the Sex Trade

<div>BACKGROUND
REST exists to expand pathways to freedom, safety and hope in order to end sex trafficking. REST offers programs that are centered on the strengths, needs, and individual choices of each survivor we serve. We offer a continuum of care that includes outreach, a 24/7 hotline, community advocates, emergency shelter, and housing services. We are inspired by our faith as a Christian organization, are dedicated to serving people of all faith backgrounds, and do not require faith engagement. Our culture is influenced by our values of belonging, honor, trustworthiness, and tenacity.
All applicants for positions at REST are considered for employment without attention to race, color, sexual orientation, national origin, veteran status or disability status. This position is open to cisgender and transgender females as the primary work location is for women only. As a Christian organization, this position works in harmony with the organization&rsquo;s statement of faith and supports the spiritual health of the organization.
ROLE SUMMARY
The Part-Time Weekend Shelter Lead provides weekend coordination and operational leadership for REST&rsquo;s Essential RESToration Center (ERC), RESToration Transitional Center (RTC), and crisis response services. The ERC is a low-barrier emergency shelter along with the RTC, a mid-barrier transitional center that serves cisgender and transgender women who have experienced the sex trade and/ or sexual exploitation. Guests may stay for 30&ndash;90 days and receive stabilizing support, including access to food, clothing, crisis intervention, housing assistance, and advocacy. ERC and RTC staff also support REST&rsquo;s 24-hour hotline, providing crisis support, information, and referrals, along with emotional support to individuals seeking assistance.This position is responsible for supporting smooth weekend operations by coordinating staff coverage, overseeing weekend scheduling needs, and serving as the primary point of contact for on-call program concerns. The Weekend Lead models trauma-informed, person-centered care while ensuring that shelter and hotline services remain safe, responsive, and consistent with REST&rsquo;s policies and standards.
Central to this role is the ability to build trusting relationships, maintain a safe and welcoming environment for guests and staff, and support effective decision-making during crisis situations. The Weekend Lead provides guidance and support to weekend staff, assists with de-escalation and problem-solving, and helps ensure continuity of care across shifts.
This position reports to the Swing Shift Supervisor and works collaboratively with shelter staff and crisis response team members to maintain safe and effective weekend operations.
Responsibilities
Program Coordination<ul><li>
Provide weekend coordination and leadership for Emergency Receiving Center (ERC) shelter operations.</li><li>
Ensure the shelter environment remains safe, welcoming, and trauma-informed for all guests and staff.</li><li>
Support smooth daily operations including guest arrivals, departures, curfew monitoring, and community expectations.</li><li>
Monitor shelter occupancy and communicate bed availability to the Swing Shift Supervisor or designated leadership.</li><li>
Ensure all program policies, procedures, and safety protocols are followed during weekend shifts.</li><li>
Address and de-escalate conflicts or concerns within the shelter community using trauma-informed approaches.</li></ul>
Staff Care<ul><li>
Provide a consistent presence in the workplace modeling a standard of trauma-informed care.</li><li>
Serve as the primary point of contact for weekend staff questions, guidance, and operational support</li><li>
Coordinate weekend staff scheduling and ensure all shifts are appropriately covered.</li><li>
Assist with managing call-outs or last-minute schedule adjustments to maintain service coverage 
Provide direction and support to weekend staff while modeling REST&rsquo;s principles of care and service standards.</li><li>
Assist staff with complex hotline calls, safety planning, and crisis intervention when needed</li><li>
Communicate crisis updates, concerns or incidents to the Crisis Support Supervisor</li><li>
Communicate staffing updates, concerns, or incidents to the Swing Shift Supervisor</li></ul>
Client Care<ul><li>
Create and maintain a welcoming, safe and inclusive community environment, that follows all policies and procedures and provides culturally responsive care for all</li><li>
Engage with guests and hotline callers using organization&rsquo;s principles of care including individualized care, strength-based and trauma informed care and train staff do the same</li><li>
Serve as the weekend lead for crisis response and escalation support providing crisis intervention, emotional support, and referrals as needed</li><li>
Complete enrollments and exits for guest utilizing shelter services at</li><li>
REST</li><li>
Address conflicts or issues that arise amongst clients and staff with sensitivity and professionalism.</li></ul>
Reporting, Systems, and Facilities<ul><li>
Ensure accurate documentation of client interactions, hotline calls, incidents, and services in the client database</li><li>
Review shift logs and communicate important updates or concerns to the Swing Shift Supervisor</li><li>
Complete incident reports and documentation in a timely manner following program protocols</li><li>
Inventory and purchase facility supplies with the department budget</li><li>
Record reconciled expenses, within budget, and submit financial reports in a timely matter.</li><li>
Maintain facility upkeep, security, health and cleanliness standards.</li><li>
Participate in all necessary REST staff meetings and trainings.</li><li>
Assist in completion of staff performance evaluations quarterly, bi-annually or annually</li></ul>
Other<ul><li>
Self-regulate when experiencing triggers, trauma-responses, or stressors in order to stay engaged, productive and meet the needs of the team and clients</li><li>
Contribute to the improvement of diversity, equity, and inclusion throughout the team</li><li>
Other duties as assigned</li></ul>
Qualifications
Required<ul><li>
Two years experience in client care social services or a Bachelor&rsquo;s degree</li><li>
Minimum 2 years of experience working in crisis response, emergency shelter, advocacy, outreach, behavioral health, or related direct service roles</li><li>
Two years or more years in leadership, supervision or manager roles</li><li>
Must have reliable transportation, current auto insurance, and clean driving record</li><li>
Ability to move about freely, throughout the Pathway Services Center, including ascending and descending stairs</li><li>
Must be able to lift up to 30 pounds</li><li>
Must be able to thrive in a high intensity, and often unpredictable work environment</li><li>
Flexible and able to respond to directives in a timely manner</li></ul>
Preferred<ul><li>
Two or more years experience with de-escalation in unpredictable settings and clients</li><li>
Skilled at coordinating multiple people and activities, while keeping the big-picture vision in mind</li><li>
Able to effectively work in a diverse workplace, and be self-aware regarding issues of race, ethnicity, class, sexual orientation, gender identity, religion/spirituality and disability</li><li>
Technology skills: iPhone; email; basic computer skills, Microsoft Office, Google Drive, Database</li></ul>
Schedule
30 hours/week. This position typically works Friday through Sunday, 6:00 a.m. - 3:00 p.m with flexible on-call hours Friday-Sunday. Some holidays may be required, and some seasons may require more than 40 hours/week.
Location
REST&rsquo;s office is located in South Seattle.
Compensation
The compensation amount for this position is up to $30 an hour.
Benefits
Part-time benefits (working less than 32 hours/week): include accrued safe and sick time based on the hours worked, one paid mental health hour each week, and a 403b retirement plan.
Job conditions
This position encounters a variety of daily work situations, including complex situations that require immediate attention and decision-making. There may be both routine and complex interpersonal interactions to navigate with care and thoughtfulness. Processes may change based on changing needs of the organization, new technology, or new ideas for efficiency. Position operates as part of a team and engages in on-site work that may require time spent sitting, standing, walking up and down stairs, driving, and transporting items. Position works under occasional time constraints to meet objectives, and performs computer work, including using a keyboard, looking at a screen, using the internet, email, phone, and video conferencing.</div>

Emergency Services Weekend Shelter Lead

City of Tempe Arizona

<div><h2 class="jobSectionHeader">Qualifications</h2>
<div><div><div><h2 class="jobSectionHeader">ASSISTANT FIRE CHIEF</h2> 
This recruitment is open for two weeks.
Last day to apply is April 23, 2026. 
Pay Grade: 122 
Annual Salary Range: $150,400 - $221,800 
This classification is unclassified/at-will, which means the employee or the City can terminate the employment relationship at any time, for any or no reason, with or without cause or notice. 
The City of Tempe offers a comprehensive benefits package including:<ul>
<li>13 Paid Holidays and 1 Personal Day</li>
<li>Vacation Accrual starts at 9.33 hours/month
</li><li>Sick Leave Accrual; 8 hours/month</li>
<li>Uniform Credit, Jeans and Safety Boot Allowance</li>
<li>Medical, Dental and Vision Benefits</li>
<li>Tuition Reimbursement; $6,500/year</li>
<li>Public Safety Personnel Retirement System
</li><li>Supplemental Retirement Plans through Nationwide; 457, 401K, and Employer contribution</li>
<li>Position is eligible for up to 56 hours of exempt leave and 24 hours of floating holiday leave</li></ul> 
To view the employee benefit summary, please visit:
Employee Benefit Summary 
Department / Division:
Fire Medial Rescue 
Job Type:
Full-Time Regular
This position is classified as safety sensitive. Employees in safety sensitive positions are prohibited from all marijuana usage whether medical or recreational. 
Schedule:
Monday &ndash; Friday, 8:00 a.m. &ndash; 5:00 p.m. 
Job Number:
RC#902447 
DESCRIPTION / ESSENTIAL FUNCTIONS
This position assists in planning, directing, and reviewing fire department activities, including fire suppression, hazardous material mitigation, emergency medical services, and administrative support. Provides executive-level support to the Fire Chief by managing significant budget responsibilities, including capital improvement projects and supplemental requests. Sets strategic priorities, ensures progress in achieving goals, and supervises both sworn and non-sworn staff. Depending on assignment, may direct the Emergency Services Division within the fire department by implementing policies, setting service expectations, and forecasting future budgetary and operational needs for the City. 
Duties include, but are not limited to the following
<ul><li>Plans, develops, and implements department goals and objectives. Drafts, implements, and manages policies and procedures. Provides oversight and guidance to staff to help achieve set goals and objectives. Lead the department&rsquo;s accreditation efforts and ensure compliance with NFPA codes and standards and maintain ISO rating objectives.</li>
<li>Assigns work activities, projects, and programs to support the division mission. Monitors workflow and reviews and evaluates work products, methods, and procedures.</li>
<li>Leads the development, administration, and management of the Department budget and identify grant opportunities and alternative funding mechanisms. Forecasts funds required for effective operation, monitors and approves expenditures, and implements mid-year adjustments.</li>
<li>Responds to major emergencies and incidents. Assumes an appropriate role within the Incident Command System.</li>
<li>Evaluates efficiency and effectiveness of emergency response units by reviewing deployment analytics, regulatory compliance, and overall operational efficiency. Responsible for implementing policy and procedure revisions and changes to improve responses.
</li><li>Manages the purchase, storage, and distribution of all supplies and commodities for the Department.</li>
<li>Manages administrative functions within the department, including new construction, apparatus specification, preventive maintenance, and repair.</li>
<li>Conducts performance evaluations, seeks opportunities for career development, and works with employees to address deficiencies. Coordinates and provides training to staff.
</li><li>May perform responsibilities of a similar nature and level as assigned.</li></ul> 
REQUIREMENTS
Experience:
Five (5) years of experience commanding and supervising in an organized fire department, including 3 years of experience in public administration.
Candidates must have the minimum amount of work experience. Years of experience are based upon a full-time work schedule (2,080 hours per year). The sum of an applicant&rsquo;s full-time and/or part-time qualifying work experience must meet or exceed the stated minimum qualification. Education will not substitute for the required work experience; however, related unpaid and/or volunteer work experience may be used as qualifying work experience. 
Education:
Equivalent to a bachelor's degree in Public Administration or related field.
The term &ldquo;equivalent&rdquo; means that directly related work experience exceeding the required work experience will substitute in equal one-year increments for college-level education (2 additional years for an associate degree and 4 additional years for a bachelor&rsquo;s degree). 
Professional Licensure and/or Certifications:
<ul><li>Valid driver&rsquo;s license</li>
<li>Incident Command System (ICS) 100, 200, 300, 400, 700, and 800 within one (1) year of appointment.</li>
<li>Emergency Medical Technician or Paramedic Certification preferred.</li></ul> 
Additional:
Applicants considered for this job classification must pass the following 
<ul>
<li>Post offer/pre-employment drug and alcohol screen.
</li><li>Post offer/pre-employment physical</li>
<li>Police background investigation</li>
<li>Must not be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE).</li></ul><div></div> 
For a complete list of City of Tempe job descriptions go to:
Job Descriptions | City of Tempe, AZ 
This position is FLSA Exempt which means employees are not eligible for overtime compensation and/or compensatory time. 
Employees in this position are part of the Senior Management Team (SMT) 
EQUAL EMPLOYMENT OPPORTUNITY: The City of Tempe is an Equal Opportunity / Reasonable Accommodation employer. The City does not discriminate on the basis of race, color, gender identity, sexual orientation, religion, national origin, familial status, age, disability, and United States military veteran status. Pursuant to the Americans with Disabilities Act, the City will make a reasonable accommodation(s) during the recruitment &amp; selection process. Persons with a disability may request a reasonable accommodation by contacting Human Resources at 480-350-8276. Requests should be made as early as possible to allow time to arrange the accommodation.</div></div></div></div>

Assistant Fire Chief

<div><div>This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.</div><div></div><div> 
&quot;DDN's A3I solutions are transforming the landscape of AI infrastructure.&quot; &ndash; IDC</div><div></div><div> 
&ldquo;The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments&rdquo; - Marc Hamilton, VP, Solutions Architecture &amp; Engineering | NVIDIA</div><div></div><div> 
DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.</div><div></div><div> 
Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.</div><div></div><div> 
Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.</div><div> 
The Director of Incidents and Escalations is responsible for overseeing the management, resolution, and prevention of critical incidents, ensuring the highest level of operational continuity and customer satisfaction. This role will lead a team of escalation engineers and incident managers, working closely with cross-functional teams such as Engineering, Product Management, and Account teams, to ensure swift issue resolution and proactive problem prevention. The director will be the key point of contact for major customers, working to continuously improve incident response processes, reduce time-to-resolution, and enhance customer satisfaction.</div><div></div><div> 
Key Responsibilities:</div><ul><li>
Incident Management: Lead and coordinate the resolution of major incidents, ensuring efficient triage, response, and communication during critical outages or disruptions.</li><li>
Escalation Oversight: Serve as the primary escalation point for complex customer issues, working closely with senior leadership to drive solutions and manage customer expectations.</li><li>
Customer Satisfaction: Own the customer experience during high-severity incidents and escalations, ensuring clear communication and alignment between customers, support teams, and internal stakeholders.</li><li>
Operational Efficiency: Design and implement best practices for incident management, leveraging automation and AI tools to reduce incident response time and increase resolution accuracy.</li><li>
Team Leadership: Lead and mentor the incidents and escalation teams, ensuring continuous professional development, cross-training, and effective team collaboration.</li><li>
Cross-functional Collaboration: Collaborate with Product Development, Engineering, and other departments to identify root causes of incidents, driving long-term product and service improvements.</li><li>
Process Improvement: Develop and maintain key performance indicators (KPIs) for incident management, continuously improving processes for faster resolution times and closed loop process improvements.</li><li>
Strategic Initiatives: Partner with senior leadership to develop and execute strategic initiatives aimed at improving incident response and reducing future incidents, including the introduction of proactive monitoring tools and AI-driven insights.</li></ul><div>
Requirements:</div><ul><li>
Experience: 10+ years of experience in a technical support or operations role within the technology, storage, or managed services industry, with at least 5 years in a leadership position overseeing escalations or incident response.</li><li>
Leadership: Proven experience leading cross-functional teams and managing critical incidents under high-pressure situations.</li><li>
Technical Expertise: Strong understanding of computer storage technologies (e.g., SAN, NAS, cloud storage, etc.), infrastructure management, network operations, and performance monitoring tools.</li><li>
Communication: Excellent communication and interpersonal skills, with the ability to influence both technical teams and non-technical stakeholders.</li><li>
Problem-Solving: Strong analytical and problem-solving abilities, with the capability to think strategically and drive continuous improvement in incident and escalation processes.</li><li>
Customer Focus: Demonstrated experience managing customer expectations and fostering strong relationships with strategic accounts, including experience working with SLAs and SLOs.</li><li>
Education: Bachelor&rsquo;s degree in a technical field such as Computer Science, Engineering, or equivalent; an MBA or relevant master&rsquo;s degree is a plus.</li><li>
Certifications: ITIL certification or similar in incident management and service delivery is highly desirable.</li><li>
Availability: Willingness to participate in 24/7 on-call rotations and lead crisis situations as they arise.</li></ul><div>
Preferred Qualifications:</div><ul><li>
Experience with AI-based incident management systems and self-service technologies.</li><li>
Proven track record of reducing incident impact through proactive monitoring, automation, and process optimization.</li><li>
Background in managing relationships with large enterprise customers, particularly in the technology, cloud, or AI sectors.</li></ul><div> 
DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:</div><div></div><div> 
Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.</div><div>
Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.</div><div>
Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.</div><div>
Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.</div><div></div> 
DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
#LI-Remote</div>

Director, Incidents and Escalations

Search 10000+ Emergency services director jobs near you this April. New roles added regularly across leading industries. Apply today.