emergency services dispatcher

City of Fresno, CA

<div><h1 class="jobSectionHeader">Emergency Services Dispatcher I
</h1><div>CITY OF FRESNO, CA
</div><div><div>2600 Fresno Street, Fresno, California 93721 United States
</div><div>Posted: Apr 09, 2026
</div></div><div><ul><li>Salary: $64,416.00 - $76,116.00 Annually USD Annually
</li><li>Salary Top:76116
</li></ul><ul><li>Full Time</li>
<li>Dispatch and Telecommunications</li>
<li>Emergency Management</li></ul></div></div><div></div>
 <div>Come join the City of Fresno in Building a Better Fresno! 
 
Want to see what it&rsquo;s like to work here? Explore our We Work For You video series to discover the real stories, passion, and purpose of the team behind Fresno&rsquo;s success. 
 
Position Description 
 
THE POSITION
 
 
The Fresno Police Department (FPD) is seeking energetic, organized, and dependable individuals who are committed to being a part of a vigorous law enforcement agency. The selected candidate will be expected to answer in-bound calls with emphasis on high quality customer service. The incumbents receive training in answering and evaluating emergency police, fire, and medical service calls, and operating a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units. Duties also include, but are not limited to, performing record checks for officers in the field, keeping records of all police units available, and responding to requests. Position reports to the Emergency Services Communications Supervisor. Must have the ability to operate radio communications equipment and type at a speed necessary for timely completion of assigned duties.
 
 
An Emergency Services Dispatcher I may be flexed to an Emergency Services Dispatcher II ($5,809 - $6,974/mo.) at the discretion of management within the first eighteen months of employment. Flexing is contingent upon successful completion of the Emergency Services Dispatcher Training Program and certification by the Police Department verifying that the incumbent is capable of performing the duties of an Emergency Services Dispatcher II.
 
 
Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months. 
 
THE REQUIREMENTS
 
 
Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list.
 
 
Possession of a High School Diploma or equivalent GED completion
 
 
AND
 
 
(1) One year of work experience.
 
 
CONDITIONS OF EMPLOYMENT
 
 
Eligibles certified to the Police Department for consideration must successfully complete a computer voice stress analyzer (CVSA) and/or polygraph test, an extensive background investigation, and a department interview before receiving conditional offers of employment. Individuals receiving a conditional offer of employment must successfully pass a medical examination before receiving a final offer of employment.
 
 
If candidate receives a conditional employment offer, he/she will be required to successfully complete a medical examination which will include testing for the presence of drugs and alcohol. Any falsification of information provided or any failure to meet the requirements will result in disqualification from further consideration in the selection process for Emergency Services Dispatcher I.
 
 
Some of the potential reasons for disqualification from the selection process:
 
 
<ul><li>Use of illegal drugs either recently or extensively.
</li></ul> 
<ul><li>Failure to disclose prior drug use.
</li></ul> 
<ul><li>Falsification of any required application or pre-employment materials.
</li></ul> 
<ul><li>Involvement in a crime, the nature of which would impair the credibility of the individual or cause
</li></ul> 
embarrassment to the City of Fresno.
 
 
<ul><li>Poor employment record.
</li></ul> 
THE EXAMINATION PROCESS
 
 
The examination process may consist of the following:
 
 
Written Examination - 100%: A job-related online written examination will be administered, which is designed to measure a candidate's aptitude for performing public safety dispatch work. Candidates must achieve a passing score to qualify for the eligible list.
 
 
FOR MORE INFORMATION ABOUT THE ONLINE WRITTEN EXAMINATION, please visit: Applicants &raquo; CritiCall 911 Dispatcher &amp; Emergency Calltaker Testing Software
 
 
The written examination has been tentatively scheduled for the week of May 11, 2026.
 
HOW TO APPLY
 
 
APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT WWW.FRESNO.GOV/JOBS TO APPLY. Resumes will not be accepted in lieu of a completed employment application.
 
 
ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. Please check your Spam mail on a regular basis if no notification is received.
 
 
It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the &quot;junk mail&quot; or &quot;spam&quot; folders. It is the applicant's responsibility to check these folders. 
 
VETERAN&rsquo;S PREFERENCE
 
 
Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score. 
 
EQUAL EMPLOYMENT OPPORTUNITY
 
 
The City of Fresno is an Equal Opportunity Employer. Should you need special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination. 
 
How To Apply
 
 
For information on how to complete an online application, please visit the Help &amp; Support tab. For NEOGOV Application Assistance, please call 1-855-524-5627 or email support@governmentjobs.com. ONLY ONLINE APPLICATIONS AND MATERIALS ARE ACCEPTED and must be submitted by midnight on the closing deadline, or they will not be accepted for any reason. 
 
Required licenses, certifications, and education must be verified with supporting documents. Foreign education must be evaluated by a credential evaluation service recognized by the U.S. Department of Education. Please ensure all relevant attachments are uploaded with your application. 
 
For the work experience section, provide detailed descriptions of job duties for each position related to the specific role you are applying for. Resumes are not a substitute for completing this section and will only be reviewed as supplemental information, not for determining minimum qualifications. 
 
For other City of Fresno employment opportunities, please view our Careers Homepage . If you have recruitment questions, please call our office at 559-621-6950. Our office is located at 2600 Fresno Street, Room 1030, Fresno, CA 93721. 
 
Equal Opportunity Employer
 
 
The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination. 
 
Veteran&rsquo;s Preference
 
 
If an examination is conducted for a position within the classified service, qualified veterans who pass the examination will have five (5) points added to their final score. Candidates must submit a copy of their DD214 Member 4 form or electronic copy indicating honorable discharge with each application prior to the filing deadline. 
 
Unit 3
 
 
Non- Supervisory White Collar
 
 
The Fresno City Employees Association, Inc. (FCEA) 
 
BENEFIT 
 
DESCRIPTION 
 
HEALTH INSURANCE 
 
The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents. 
 
FLEXIBLE SPENDING ACCOUNT 
 
IRS 125 Plan for health and dependent care expenses. 
 
DEFERRED COMPENSATION 
 
Voluntary 457 plan with Fidelity Investments to increase your retirement savings. 
 
VACATION LEAVE 
 
Accrue 8 - 14.66 hours per month based on years of service
 
 
SICK LEAVE 
 
8 hours per month, available after 90 days. 
 
SUPPLEMENTAL SICK 
 
40 hours per fiscal year. 80 hours lifetime maximum
 
 
HOLIDAYS 
 
Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
 
 
SHORT TERM DISABILITY
 
 
Provided through California SDI program
 
BILINGUAL PREMIUM 
PAY: $100 per month
 
 
HEALTH REIMBURSEMENT ARRANGEMENT (HRA)
 
 
Eligible retirees can use the remaining Sick Leave balance, in excess of 240 hours, at 80% of hourly rate and other qualified leave balances, tax free, to reimburse health insurance premiums and other qualified medical expenses. 
 
RETIREMENT - City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other public California systems. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
 
 
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.
 
 
Additional information regarding the City of Fresno benefits is available at
 
 
https://www.fresno.gov/personnel/human-resources-support/#tab-1
 
 
Please note that the benefits package described above is specific to permanent full-time employees. Employees engaged on a part-time, temporary, limited, or other basis may have different entitlements. 
 
Closing Date/Time: 4/21/2026 11:59 PM Pacific</div>
 <div><ul><li><h3 class="jobSectionHeader">City of Fresno</h3>
</li></ul><div>The City of Fresno is the largest city in the San Joaquin Valley and the fifth largest city in California, with a population of more than 545,000 residents. Fresno is the financial core of the San Joaquin Valley, and its economy relies on its large-scale agricultural production. Revitalization of Downtown Fresno's core and the construction of High Speed Rail are two of many exciting projects that continue to successfully support Fresno's growing economy.

 Click HERE for a video about the great City of Fresno.

Located in the geographical center of California, Fresno offers many sights. From fertile agricultural fields, an abundance of lakes, and the snowy Sierra Nevada mountain range, the scenic variety in Fresno is large. Fresno also features a diverse selection of dining, shopping, farmers markets, vibrant arts and culture, wineries, as well as a variety of attractions. With 300 days of sunshine a year, the climate in Fresno is the source of its agricultural productivity, and allows year-round recreational activities including sailing, snow and water skiing, fishing, backpacking, and golfing.

Los Angeles is approximately four hours south and the San Francisco Bay Area is approximately three hours north. Fresno is located in proximity to three sites of natural beauty: Yosemite National Park, Kings Canyon National Park, and Sequoia National Park. Residents and visitors alike enjoy these scenes and others, including the Sierra Nevada Mountains and the Pacific Ocean.

Another advantage to living in Fresno is the exceptional housing that is available at lower price levels than California's other large metropolitan areas. There are four large school districts in the Fresno area: Fresno Unified, Central Unified, Sanger Unified and Clovis Unified. Fresno is the home of California State University, Fresno, as well as a number of other colleges and universities.

The people of Fresno enjoy a wide variety of social, cultural, athletic, educational and recreational activities in an affordable and clean living environment.

City Government

Fresno is a full-service charter city operating under a strong mayor form of government. There are seven Council Members. The Council appoints the City Attorney and the City Clerk. The Mayor is elected at- large and does not serve on the Council, but has veto power over certain actions taken by the City Council. The City Manager, who is appointed by the Mayor, is responsible for appointing all other department heads in the City.</div></div>

Emergency Services Dispatcher I

CITY OF SKIATOOK

Join Our Team as an E911 Dispatcher!Looking for a career where what you do truly matters? Where every shift brings purpose, teamwork, and the chance to make a real difference? If you can stay calm under pressure and think on your feet, we want you on our team!Position: E911 Dispatcher / Jailer Location: Skiatook, OK Job Type: Full-Time Salary: Competitive + full benefitsWhat You&rsquo;ll Do:<ul><li>Answer emergency and non-emergency calls with professionalism and compassion</li><li>Quickly gather critical information and assess situations</li><li>Dispatch Police, Fire, and EMS efficiently and accurately</li><li>Provide life-saving instructions, including CPR, until help arrives</li><li>Become certified in OLETS, TCPR, and Jailer operations</li><li>Maintain detailed and accurate records of all calls and actions</li></ul>What We&rsquo;re Looking For:<ul><li>Strong communication skills and the ability to stay calm in high-stress situations</li><li>Quick thinkers with solid problem-solving abilities</li><li>Multitaskers who thrive in a fast-paced environment</li><li>Comfort with technology and willingness to grow as new systems and tools are introduced</li><li>High school diploma (or equivalent); experience is a plus</li><li>Flexible availability (nights, weekends, holidays included)</li><li>Must be 18+ with a valid Oklahoma Driver&rsquo;s License</li><li>No felony convictions or disqualifying criminal history</li><li>Ability to pass a drug screen and thorough background check</li></ul>Why You&rsquo;ll Love It Here:<ul><li>Be part of a tight-knit team that has each other&rsquo;s backs</li><li>Make a real impact in your community every single day</li><li>Paid training and ongoing professional development</li><li>Competitive pay and full benefits package</li><li>200+ hours of vacation your first year &mdash; and it only increases with time!</li></ul>Apply Now: Applications and background packets are available online at: https://Skiatookpolice.govOr in person at the Skiatook Police Department 220 S Broadway, Skiatook, OK 74070Submit applications and resumes by email or mail to: twakefield@skiatookpolice.govAttn: E911 Director of Communications Tiarr Wakefield 220 S Broadway Skiatook, OK 74070Questions?For More Information: Please email twakefield@skiatookpolice.govJob Type: Full-timePay: $16.00 - $17.00 per hourExpected hours: No less than 40.0 per weekBenefits:<ul><li>Dental insurance</li><li>Dependent health insurance coverage</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

E911 Dispatcher

Hartford HealthCare

<div>Location Detail: 81 Retreat Ave HH Core Bldg (10067)
*New Hires Eligible for Signing Bonus Up to $2,500!*

Work where every moment matters. 
 
Every day, more than 40,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut&rsquo;s most comprehensive healthcare network. 
 
Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us. 
 
Job Summary: 
 
The Hospital Emergency Services Dispatcher (EMT) dispatches all requests for the hospitals Public Safety and Fire Safety Departments. The Dispatcher will also be responsible for the LIFE STAR helicopter flight requests, as well as the Connecticut Children Medical Centers Critical Care Ground Transport Team responses. Our Emergency Services Dispatchers follow established procedures to prioritize requests, obtain necessary information, pre-alert teams, notifies appropriate departments, etc. in order to coordinate the response of all resources as quickly and effectively as possible.<h3 class="jobSectionHeader"> 
Qualifications</h3> 
<div>
<div><div>High school graduate or equivalent
</div>
</div></div><div><div><div><ul><li>One year experience in Public Safety/ EMS / Dispatch preferred.</li><li>.Must have valid EMT License recognized by the State of Connecticut's Department of Public Health.</li><li>Familiarity with electronic CAD Systems and data input a plus.</li><li>Strong critical thinking skills with the ability to handle multiple tasks in a fast-paced environment.</li></ul> 
We take great care of careers. 
 
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge &ndash; helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant&rsquo;s race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.</div></div></div></div>

Public Safety Dispatch Specialist (EMT)

Doniphan County Sheriff's Department

A 911 dispatcher is a professional responsible for answering emergency calls from the public and dispatching the appropriate emergency services. Their tasks include:<ul><li>Providing emergency services to callers who dial 911.</li><li>Answering calls for police, fire, ambulance, etc.</li><li>Recording all incoming and outgoing calls.</li><li>Keeping track of caller&rsquo;s location.</li><li>Ensuring that phone lines are not blocked during an emergency.</li><li>Giving instructions on how to handle emergencies.</li><li>Taking down details of incidents in case of a crime.</li><li>Making follow-up reports.</li></ul>Job Type: Full-timePay: $17.00 - $17.50 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

911 Dispatcher

Union County 911

Job Summary Join our dedicated emergency response team as a 911 Dispatcher, where your quick thinking and compassionate communication will be the lifeline for those in crisis. In this vital role, you will coordinate emergency services, provide critical assistance to callers, and ensure rapid response from law enforcement, fire, and medical teams. Your expertise will help save lives, manage high-pressure situations, and maintain calm in moments of chaos. This position offers a dynamic environment where your skills in communication, analysis, and multitasking make a real difference every day.Duties<ul><li>Answer incoming emergency calls promptly using multi-line phone systems while maintaining professional phone etiquette.</li><li>Gather essential information from callers through effective phone triage to assess the nature and severity of incidents.</li><li>Dispatch law enforcement, fire, EMS (Emergency Medical Services), and other emergency responders efficiently using GPS and GIS (Geographic Information Systems) tools.</li><li>Provide clear instructions to callers on first aid procedures, medical terminology, or crisis management as needed.</li><li>Maintain accurate data entry and transcription of incident details into dispatch systems with high typing speed and attention to detail.</li><li>Monitor security cameras and analyze situational data to support ongoing emergency response efforts.</li><li>Manage conflict situations with negotiation skills and conflict management techniques to de-escalate tense interactions.</li><li>Collaborate closely with law enforcement agencies and medical personnel to coordinate effective responses during critical incidents.</li><li>Document all communications thoroughly in dispatch logs and incident reports for future reference.</li><li>Ensure safety protocols are followed at all times while managing sensitive information securely.</li></ul>Skills<ul><li>Proven experience with EMD(Emergency Medical Dispatch) procedures or background in emergency medical services is highly desirable.</li><li>Strong knowledge of GIS mapping, GPS navigation, and multi-line phone systems enhances dispatch efficiency.</li><li>Excellent communication skills&mdash;both verbal and written&mdash;are essential for clear instructions and effective coordination.</li><li>Ability to type quickly and accurately while transcribing detailed incident reports under pressure.</li><li>Analytical skills for assessing situations rapidly and making sound decisions in high-stress environments.</li><li>Proficiency in using data entry systems, transcription tools, and understanding medical terminology.</li><li>Conflict management abilities to handle distressed callers professionally while maintaining control of the situation.</li><li>Strong organizational skills for managing multiple calls simultaneously while prioritizing urgent incidents.</li><li>Must not have any serious misdemeanor or felony convictions.</li><li>Join us as a 911 Dispatcher&mdash;where your dedication transforms chaos into calm, ensuring safety for our community every single day!</li></ul>Job Type: Full-timePay: $17.25 per hourBenefits:<ul><li>Health insurance</li><li>Life insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Retirement plan</li></ul>Work Location: In person

<div>More Information about this Job:<div></div><div> 
DISPATCHER</div><div>
Starting at $20.90 / hour with credit given for experience</div><div></div><div> 
We&rsquo;re hiring a Dispatcher to receive, record, and effectively manage requests for ambulance assistance/transport from various sources.</div><div></div><div> 
This position works 12-hour shifts, primarily at night. Shifts may be overnight and on weekends and holidays.</div> 
Responsibilities:<ul><li>
Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.</li><li>
Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.</li><li>
Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.</li><li>
Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.</li><li>
Responsible for generating applicable reports and checking for accuracy.</li><li>
Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.</li><li>
Relays instructions from supervisors, messages and emergency information.</li><li>
Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.</li><li>
Follows established parameters/formats in receiving requests for service.</li><li>
Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.</li></ul> 
Minimum Required Qualifications:<ul><li>
High school diploma or equivalent.</li><li>
Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.</li><li>
Skilled in reading and writing English.</li><li>
Ability to communicate clearly on the radio and telephone.</li><li>
Ability to record, transmit, and report information accurately.</li><li>
Ability to manage multiple tasks simultaneously.</li><li>
Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.</li><li>
Ability to understand basic computer applications.</li></ul> 
Why Choose AMR? AMR is one of Global Medical Response&rsquo;s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. 
GMR&rsquo;s Core Behaviors&mdash;keep care at the center, raise your hand, seek to understand, find a way together and be accountable&mdash;unite our teams and set us apart in emergency medical services.
EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
More Information about this Job:
<div>
Check out our careers site benefits page to learn more about our benefit options.</div></div>

Dispatcher

Seminole County/Board of County Commissioners

JOB
 Answers incoming emergency and non-emergency calls for emergency services provision via phone, text and radio(s). Provides emergency medical dispatch instructions to incoming callers. Dispatches Fire-Rescue units to a wide variety of emergency situations, communicates via radio to units and processes the calls by producing detailed logs of transmissions to and from the Communications Center and units in the field, makes notifications to key staff, partner agencies, personnel and units. Provides optimum customer service to callers under significant emotional strain and stress. **Annual Salaries are not inclusive of any automatic overtime. Typical schedule is 2,184 hours annually.CAREER PATHING OPPORTUNITIESEmergency Communication Trainee/Dispatcher I (Successfully complete 6 month county probation period)$37,044.00/yrEmergency Communications Dispatcher II (Complete in house state certified 4 week training academy; Attend and successfully pass an Emergency Medical Dispatch Course)$38,896.00/yrEmergency Communications Dispatcher III (160-240 hours of radio dispatch training; Successfully obtained Public Safety Telecommunicator certification; Pass Emergency Communications Dispatch exam part 1 and 2 with an 80% or higher)$41,618.00/yrEmergency Communications Dispatcher IV (240-300 hours of radio training; Meet or exceeds dispatch average of 30 seconds; Passed the Emergency Communications Dispatch Exam part 3 with a 80% or higher)$44,947.00/yrAdditional Incentives: Night DifferentialOn-Call PayCommunications Training Officer
 
EXAMPLE OF DUTIES
 Note: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.Provides customer service and lifesaving instructions to the citizens of Seminole County and internal customers. Dispatches and tracks fire/rescue units to various emergencies within the County. Answers emergency and non-emergency calls via 9-1-1 phone system, Motorola radio system, and administrative telephone lines. Extracts necessary information from incoming calls, including evaluating calls to determine the nature and urgency of the call. Operates an advanced Fire/EMS Emergency Communication suite consisting of computer aided dispatch (CAD), multiple computer terminals and monitors, multiple interfaced systems and applications, computerized telephone system and Motorola radio system. Requires multi-tasking; simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications. Utilizes emergency medical and fire dispatching software to assess caller situation and provide lifesaving instruction when necessary while units are in route. Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and buildings in the County. Responsible for dispatching the closes and most appropriate Fire/EMS unit(s). Responsible for tracking of the status and location of all fire apparatus and fire investigators. Transmits messages and information to Fire/EMS units responding to calls. Provides emergency medical and fire instructions to citizens while EMS and Fire units are in route. Contacts outside agencies and other departments to coordinate aid (i.e., contacts utility companies to inform that wires are down or to arrange for electrical shutoffs, contacts the water services department to arrange for water turn-off, contacts law enforcement for police assistance).Answers routine questions or refers calls to appropriate agencies on non-Fire/EMS inquiries Answers after hours calls for various County departments. Consults supervisor on non-routine matters. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Additional DutiesPerforms other related work as required. In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.
 
SUPPLEMENTAL INFORMATION
 Knowledge of or ability to learn Seminole County geography. Knowledge of or ability to learn proper radio operation and dispatching procedures. Ability to operate two-way radio equipment. Ability to read maps.Ability to operate a computerized multi-mode telephone system. Ability to use good dictation and clear speaking voice, and deal with multiple situations simultaneously. Ability to deal with the public in a compassionate and effective manner.Ability to deal professionally with the general public, commanding officers, law enforcement and other officials. Ability to communicate effectively in both oral and written form. Ability to transition from periods of mental and physical inactivity to periods of intense and stressful mental and physical activity (rapid keyboarding) at a moment's notice. Ability to follow oral and written directions. Ability to display sound judgement and take decisive action. Ability to process and respond to large amount of information. Ability to work in a team environment. Ability to maintain effective working relationships. Strong computer skills and ability to work multiple software programs simultaneously. Ability to remain calm and focused under emergency conditions.Ability to adapt to physiological changes associated with spikes in adrenaline, including increased heart rate, body temperature and blood pressure. Must possess and maintain a valid Florida Driver's License. All employees must attend Seminole County Required Trainings. Department Specific trainings per position may be required. Must be willing to work rotating shifts, nights, weekends, holidays. (This may include being called in for minimum staffing, shift coverage and/or community and natural disasters).

Emergency Communications Fire/EMS Dispatcher

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Emergency Services Dispatcher I

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