emergency services dispatcher

Doniphan County Sheriff's Department

A 911 dispatcher is a professional responsible for answering emergency calls from the public and dispatching the appropriate emergency services. Their tasks include:<ul><li>Providing emergency services to callers who dial 911.</li><li>Answering calls for police, fire, ambulance, etc.</li><li>Recording all incoming and outgoing calls.</li><li>Keeping track of caller&rsquo;s location.</li><li>Ensuring that phone lines are not blocked during an emergency.</li><li>Giving instructions on how to handle emergencies.</li><li>Taking down details of incidents in case of a crime.</li><li>Making follow-up reports.</li></ul>Job Type: Full-timePay: $17.00 - $17.50 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

911 Dispatcher

Union County 911

Job Summary Join our dedicated emergency response team as a 911 Dispatcher, where your quick thinking and compassionate communication will be the lifeline for those in crisis. In this vital role, you will coordinate emergency services, provide critical assistance to callers, and ensure rapid response from law enforcement, fire, and medical teams. Your expertise will help save lives, manage high-pressure situations, and maintain calm in moments of chaos. This position offers a dynamic environment where your skills in communication, analysis, and multitasking make a real difference every day.Duties<ul><li>Answer incoming emergency calls promptly using multi-line phone systems while maintaining professional phone etiquette.</li><li>Gather essential information from callers through effective phone triage to assess the nature and severity of incidents.</li><li>Dispatch law enforcement, fire, EMS (Emergency Medical Services), and other emergency responders efficiently using GPS and GIS (Geographic Information Systems) tools.</li><li>Provide clear instructions to callers on first aid procedures, medical terminology, or crisis management as needed.</li><li>Maintain accurate data entry and transcription of incident details into dispatch systems with high typing speed and attention to detail.</li><li>Monitor security cameras and analyze situational data to support ongoing emergency response efforts.</li><li>Manage conflict situations with negotiation skills and conflict management techniques to de-escalate tense interactions.</li><li>Collaborate closely with law enforcement agencies and medical personnel to coordinate effective responses during critical incidents.</li><li>Document all communications thoroughly in dispatch logs and incident reports for future reference.</li><li>Ensure safety protocols are followed at all times while managing sensitive information securely.</li></ul>Skills<ul><li>Proven experience with EMD(Emergency Medical Dispatch) procedures or background in emergency medical services is highly desirable.</li><li>Strong knowledge of GIS mapping, GPS navigation, and multi-line phone systems enhances dispatch efficiency.</li><li>Excellent communication skills&mdash;both verbal and written&mdash;are essential for clear instructions and effective coordination.</li><li>Ability to type quickly and accurately while transcribing detailed incident reports under pressure.</li><li>Analytical skills for assessing situations rapidly and making sound decisions in high-stress environments.</li><li>Proficiency in using data entry systems, transcription tools, and understanding medical terminology.</li><li>Conflict management abilities to handle distressed callers professionally while maintaining control of the situation.</li><li>Strong organizational skills for managing multiple calls simultaneously while prioritizing urgent incidents.</li><li>Must not have any serious misdemeanor or felony convictions.</li><li>Join us as a 911 Dispatcher&mdash;where your dedication transforms chaos into calm, ensuring safety for our community every single day!</li></ul>Job Type: Full-timePay: $17.25 per hourBenefits:<ul><li>Health insurance</li><li>Life insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Retirement plan</li></ul>Work Location: In person

State of New Mexico

Posting Details
 
New Mexico State Police (NMSP) serves our state as the premier law enforcement agency. Our mission begins with establishing partnerships and relationships within our communities that mitigate and prevent crime. The NMSP Communications Bureau provides 911 dispatching services to NMSP and various partnering agencies throughout the state. It provides emergency and non-emergency service response to the citizens and visitors of New Mexico. We have three Communications Centers across the state where dispatchers receive, evaluate, and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety. This position is based in Albuquerque, New Mexico.
 
The starting hourly wage for a non-certified dispatcher (Associate Public Safety Dispatcher) is $22.94. The hourly wage for certified dispatchers with 2-9 years' experience is $25.67, 10-17 years' experience is $26.40, 18-24 years' experience is $27.13 and 25 years or more is $27.89 an hour. Certified dispatchers may receive extra compensation for having a degree or certain certifications.
 
This position requires Public Safety Telecommunicator (PST) Certification at hire. If you are not currently certified but are willing to become certified within a year of hire, apply for the Associate Public Safety Dispatcher (DPS #18387) position currently posted (JOB ID: 163543).
 Why does the job exist?
 
Looking for a rewarding career serving your community? The emergency dispatcher position is a critical communication point that receives incoming calls from both the public and public safety agencies. This position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a two-way radio system utilizing a computer-aided dispatch (CAD) system. It supports various first responder agencies such as Law Enforcement and Fire and Medical Response Departments in communicating accurate and timely information. Being an emergency dispatcher carries a weight of responsibility and dedication that extends beyond the required skills. The work dispatchers do is incredibly challenging and indispensable as the first point of contact when responding to people in need of assistance.
 How does it get done?
 
This demanding position receives emergency and non-emergency calls, understands the caller's needs and prioritizes calls according to urgency and importance. Emergency dispatchers report and relay incidents such as accidents, fires, and other emergency situations to law enforcement agencies, safety personnel, and other appropriate parties. They operate a complex multi-channel communications system and provide support services.
 
Essential functions include, without limitation: 
<ul>
<li>Receives emergency and non-emergency calls; efficiently gathers, evaluates, prioritizes and documents information from callers</li>
<li>Dispatches police, fire and EMS field units to specific locations using a CAD system, multiple video display terminals, two-way radio dispatch console and related equipment</li>
<li>Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel</li>
<li>Monitors, coordinates and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus</li>
<li>Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire or medical service assistance or to notices of wanted persons, stolen property, warrants and all-points bulletins; maintains confidentiality of information</li>
<li>Maintains familiarity with area geography including major streets and buildings; recognizes circumstances that may pose hazards to public safety field units and the public</li>
<li>Maintains up-to-date understanding of public safety policies and procedures for the police, fire, EMS and other emergency service providers</li>
<li>Responds to routine and non-routine inquiries regarding police, fire or emergency medical services; properly classifies and prioritizes any report or complaint and determines appropriate course of action; provides appropriate referrals as necessary</li>
<li>Works varying shift lengths, including days, evenings, nights, weekends, holidays and overtime</li>
<li>Supplies information to the public as needed</li>
<li>Performs a variety of related clerical work in the Communications Center</li>
</ul>
Who are the customers?
 
This essential work assists New Mexico State Police, other first responders and partnering agencies as well as aids the citizens and visitors of New Mexico.
 Ideal Candidate
 
This essential work assists New Mexico State Police, other first responders and partnering agencies as well as aids the citizens and visitors of New Mexico.
 Minimum Qualification
 
High School diploma or equivalent and one (1) year of police and/or emergency dispatch experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling one (1) year may substitute for the required experience.
 Employment Requirements
 
Employment is subject to a pre-employment background investigation and fingerprinting in accordance with all terms and conditions of federal and state law, rules and regulations; and is conditional pending results. Continued employment is contingent upon remaining felony free, per Section 5.12.1.1 of the Criminal Justice Information Systems Security Policy.
 
In addition, the selected candidate must possess and maintain a valid driver's license and a current Defensive Driving Certificate from the State of New Mexico; or pass and receive the Defensive Driving Certificate within six (6) months of date of hire.
 
Applicants must be able to type 35 net words per minute or higher. The hired candidate must show Public Safety Telecommunicator (PST) certification through the NM Law Enforcement Academy (LEA) or accredited satellite academy within one year of their hire date.
 Working Conditions
 
Work is performed in a 24/7 law enforcement setting with exposure to visual/video display terminal (VDT) and extensive computer and telephone usage with extended periods of sitting. NMSP emergency dispatchers work varying shift lengths and must be able to work a flexible schedule that includes days, evenings, nights, weekends, holidays and overtime. Minimal travel may be required.
 Supplemental Information
 
Do you know what Total Compensation is? Click here
 
Agency Contact Information: Stefanie Ortega, 505-548-0955 Email
 
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
 
Bargaining Unit Position
 
This position is not covered by a collective bargaining agreement.

Public Safety Dispatcher, Certified (DPS #18387)

Medical Jets International, LLC

Job descriptionNav-Central is actively seeking dispatchers to join our team! We are a growing company and invite you to join us.Nav-Central is a full-service Communication Center providing both 9-1-1 and interfacility transport for various agencies in the DFW and San Antonio regions. We provide EMD services to our 9-1-1 customers.Nav-Central is seeking full time dispatchers. The dispatcher would be responsible for taking, triaging, and dispatching 9-1-1, urgent, and non-emergency requests for medical care and transportation. Our dispatchers provide EMD (Emergency Medical Dispatcher) services, including triage, prioritization, pre-arrival and post-dispatch instructions, utilizing computer-aided dispatch platforms to manage and keep track of field resources.Nav-Central is a stable company that offers dispatchers the ability to work in a progressive and exciting environment. If you are an experienced EMS dispatcher looking for a stable company or new to medical call-taking and dispatching, Medical Jets is the place for you!Duties include:<ul><li>Performs all duties with the utmost professionalism, reliability, and integrity</li><li>Maintains a calm, non-emotional, professional tone. You are the calm in the chaos.</li><li>Gathers information from callers, including nature, severity, location, and status of emergencies.</li><li>Assesses need for response and dispatches resources accordingly.</li><li>Acts as a resource point for all agencies utilizing our services</li><li>Adapts to changes in the work environment quickly and precisely</li><li>Determines medical necessity for ambulance services</li><li>Performs insurance verification/pre-authorizations for IFTs</li><li>Maintains knowledge of customer contracts and agreements</li><li>Inputs and updates emergency and non-emergency call data</li><li>Monitors, updates, and controls the location/movement of all units</li><li>Assists responding units with routing instructions to scenes when necessary; relays efficiently and accurately utilizing any resource available</li><li>Monitors and documents response times of units, investigating and reporting any exceptions</li><li>Maintains understanding of all company policies, procedures, and medical protocols.</li><li>Demonstrates extensive knowledge of all equipment, including telephones, radios, and computers</li><li>Other duties as assigned</li></ul>Qualifications:Must be at least 18 years of age<ul><li>High school diploma or general education degree (GED)</li><li>Communications, call taking, or dispatching experience required</li><li>911- call-taking experience, while not required, is HIGHLY desirable.</li><li>Working knowledge of medical terminology</li><li>Demonstrate knowledge of local geography</li><li>Must exemplify professional attitude and appearance</li><li>Regular and consistent attendance for the assigned work hours is essential.</li></ul>Licenses and Certifications Required (must be current and in good standing):<ul><li>Valid Driver&rsquo;s License</li><li>EMD Certification through IAED, or able to obtain, within 90 days</li><li>CPR/BLS</li></ul>Schedule:&middot; Rotating ScheduleJob Type: Full-timeSalary: $17.00 - $24.00 per hour based on experienceBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li><li>401K</li></ul>Schedule:<ul><li>12- hour rotating schedule</li><li>2-2-3 schedule</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Forney, TX 75126: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Communication, dispatching, 911 call taking, HIGHLY desired.</li></ul>License/Certification:<ul><li>EMD Certification: Preferred</li></ul>Work Location: In personJob Type: Full-timePay: $17.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Emergency Medical Dispatcher

Jefferson County Human Resources

<div><div>How to Apply:</div><div>
To be considered for this position, please submit your application directly to Jefferson County Human Resources. You may apply online via our Employment Portal at jefferson-portal.mycivilservice.com or by mailing a paper application to: Jefferson County Human Resources, 175 Arsenal Street, Watertown, NY 13601.</div><div> 

911 DISPATCHER 
</div><div>
Jefferson County Fire &amp; Emergency Management is seeking dedicated, calm-under-pressure individuals to join our team as a 911 Public Safety Dispatcher. As the first point of contact in an emergency, you will be the &quot;unseen hero&quot; who coordinates police, fire, and medical responses across our North Country communities. If you possess a sharp mind, a steady heart, and a desire to make a tangible difference in Jefferson County, we invite you to answer the call. 
</div><div>
Salary Range: $26.59 - $33.95 per hour 
</div><div>
Excellent fringe benefits include:</div><ul><li>
NYS Retirement.</li><li>
Deferred Compensation.</li><li>
Sick Leave.</li><li>
Paid Vacation.</li><li>
Tuition Reimbursement.</li><li>
Comprehensive Health Plan, Including Vision.</li><li>
Dental Insurance.</li><li>
Flex Spending Account.</li><li>
Candidates may be eligible for the Public.</li><li>
Service Loan Forgiveness program.</li></ul><div></div><div> 
MINIMUM QUALIFICATIONS:</div><ul><li>
Graduation from high school or possession of a high school equivalency diploma.</li></ul><div></div><div> 
Applications will be accepted until the position is filled, 
first review of applicants will be April 24, 2026. 
</div><div>
Apply online on our Employment Portal: 
https://jefferson-portal.mycivilservice.com/ 
</div><div>
Or send a paper application and resume to: 
Jefferson County Dept. of Human Resources, 175 Arsenal St. 
Watertown, NY 13601. 
</div><div>
*Jefferson County is an Equal Opportunity Employer*</div></div>

West Central Dispatch Center

Job Summary The Police Dispatcher plays a crucial role in ensuring the efficient operation of law enforcement communications. This position involves receiving emergency and non-emergency calls, assessing the nature of the situation, and dispatching appropriate personnel and resources. The ideal candidate will possess strong communication skills, the ability to analyze situations quickly, and a commitment to public safety.Responsibilities<ul><li>Receive and prioritize incoming calls for police assistance, ensuring accurate information is gathered.</li><li>Dispatch law enforcement officers to incidents based on urgency and location.</li><li>Utilize GPS technology to track and guide units in the field.</li><li>Maintain clear and effective communication with officers on duty.</li><li>Document all calls and dispatches accurately through data entry systems.</li><li>Provide first aid instructions over the phone when necessary.</li><li>Manage conflicts calmly and professionally while maintaining composure under pressure.</li><li>Collaborate with other emergency services as needed to ensure a coordinated response.</li></ul>Skills<ul><li>Proficient in phone etiquette to ensure clear communication with callers.</li><li>Strong conflict management skills to handle high-stress situations effectively.</li><li>Knowledge of first aid principles to provide guidance during emergencies.</li><li>Ability to perform phone triage, assessing the urgency of calls quickly.</li><li>Excellent analytical skills for evaluating situations and making informed decisions.</li><li>Strong verbal communication skills for relaying information clearly to officers and callers.</li><li>Familiarity with law enforcement protocols and procedures is preferred.</li><li>Experience with data entry systems for accurate record keeping.</li><li>Proficient in using GPS technology for efficient dispatching.</li></ul>This role is vital in maintaining public safety through effective communication and resource management. If you are dedicated to serving your community and possess the necessary skills, we encourage you to apply for this important position.Job Type: Part-timePay: From $25.44 per hourBenefits:<ul><li>Employee assistance program</li><li>Flexible schedule</li><li>On-the-job training</li></ul>Work Location: In person

911 Police Dispatcher

TriCare Medical Transportation

<div>Are you pursuing an exciting career in EMS? Do you want to make a difference in your community? Apply to join TriCare Medical Transportation&rsquo;s growing team as a BLS Dispatcher today!
TriCare Medical Transportation is South Jersey&rsquo;s premier medical transportation company. We are a large-scale 24/7 operation with over 300 employees and 130 vehicles, providing service from our headquarters in Pleasantville, NJ and two satellite locations in Vineland and Cherry Hill.
WHAT YOU&rsquo;LL DO
As a BLS Dispatcher, you will play a key role as the first line of response in emergency and non-emergency calls.<ul><li>Coordinate the work and activities of EMTs, First Responders and Nurses during emergency and non-emergency transports</li><li>Be courteous and professional to patients, facility employees, co-workers, supervisors and the public at all times</li><li>Receive, prioritize and dispatch calls in computer aided dispatch software (CAD)</li><li>Intake large volume of calls and determine appropriate level of EMS responsible required</li><li>Operate radio communication device, multi-line telephone system and various computer systems</li></ul>
WHAT YOU&rsquo;LL NEED<ul><li>Overnight availability 6p-6a Monday, Tuesday, Wednesday</li><li>Dispatch experience is preferred but not required</li><li>Proficient computer skills</li><li>Excellent communication skills</li><li>Ability to work in high pressure situations</li><li>Clean background check</li><li>Negative drug screening</li></ul>
PERKS<ul><li>Competitive compensation $20.00-24.00 based on experience</li><li>Benefits package (Medical, Dental &amp; Vision Insurance) Health Benefits starting at $10.00 weekly</li><li>Paid time off (PTO)</li><li>401(k) after 6 months of service</li><li>Opportunities for growth and advancement</li><li>$5000 Tuition Reimbursement</li></ul>
JOB TYPE: Full-time
TriCare Medical Transportation is an Equal Opportunity Employer</div>

Overnight BLS Medical Transportation Dispatcher

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911 Dispatcher

911 Dispatcher

Public Safety Dispatcher, Certified (DPS #18387)

Emergency Medical Dispatcher

911 Dispatcher

911 Police Dispatcher

Overnight BLS Medical Transportation Dispatcher