emergency telecommunications dispatcher

North Arkansas Regional Medical Center

<div><p><b>EMS Dispatcher &mdash; Emergency Medical Services</b></p><p>
Be the calm voice that sends help. As an EMS Dispatcher, you&rsquo;ll answer emergency and non-emergency calls, dispatch appropriate resources, and provide pre-arrival instructions&mdash;coordinating across teams to ensure timely response.</p><p><b>
About Us</b></p><p>
North Arkansas Regional Medical Center (NARMC) is a leading non-profit healthcare system based in Harrison, Arkansas, with a central hospital, 13 clinics, and a hospital-based Emergency Medical Services (EMS) team serving the rural communities of North Arkansas. Our continuum of care also includes Home Health, Hospice, and our inpatient Hospice House.</p><p>
We&rsquo;re more than 750 strong&mdash;healthcare professionals and support staff united by our mission to provide exceptional care close to home. Guided by our values of safety, quality, integrity, and community, we work every day to make NARMC the region&rsquo;s most trusted and preferred provider.</p><p>
Join us and be part of a team that saves lives, supports neighbors, and makes a difference every day.</p><p><b>
Job Summary</b></p><p>
Intake calls for medical assistance, deploy EMS units per protocol, operate multiple communication systems, and document all activity accurately.
</p><p><b>Key Responsibilities</b></p><ul><li>
Receive and prioritize emergency/non-emergent requests; dispatch resources per policy.
</li><li>Use radio/phone/CAD professionally; follow communication procedures and etiquette.
</li><li>Maintain preparedness, mentor new team members, and keep the center clean and organized.
</li></ul><p><b>Job Qualifications</b></p><p><b>
Required</b></p><ul><li>
High school diploma or GED; current American Heart Association BLS.
</li><li>Obtain Emergency Medical Dispatcher (EMD) certification through IAED within 4&ndash;6 months (initial course/testing funded with work agreement).
</li></ul><p><b>Preferred</b></p><ul><li>
1+ year emergency dispatch or prior NARMC EMS experience.
</li></ul><p><b>Compensation &amp; Schedule</b></p><ul><li>
Full-time; 24/7 center with rotating days/nights/weekends/holidays.</li><li>
Competitive hourly pay; shift differentials where applicable.</li></ul><p><b>
Why Join Us</b></p><ul><li>
High-trust team, strong protocols, and robust training.</li><li>
Real impact on community safety with growth in EMS communications.
</li></ul><p><b>Benefits Overview (based upon eligibility)</b></p><ul><li>
Multiple health plan options (PPO and HDHP) with coverage through NARMC Domestic Network and Cigna Health Plan.</li><li>
Dental and vision coverage through Delta Dental and Delta Vision of Arkansas.</li><li>
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available.</li><li>
Basic life insurance and AD&amp;D are provided at no cost; voluntary life options available.</li><li>
Short-term and long-term disability coverage offered.</li><li>
Accident and critical illness insurance through Lincoln Financial.</li><li>
401(k) retirement plan with up to 3.5% company match, vested over 5 years.</li><li>
Paid Leave Bank (PLB) and Extended Illness Bank (EIB) with accrual based on service years.</li><li>
Employee Assistance Program (EAP) and First Stop Health 24/7 counseling services.</li><li>
AirMed/Mercy Life Flight membership for eligible staff and families.</li><li>
On-site wellness center and discounted membership at Planet Fitness.</li><li>
Tuition reimbursement and support for continuing education.</li><li>
Employee referral bonuses and internal promotion opportunities.</li><li>
Pet insurance and identity theft protection are available.</li></ul></div><p></p>

EMS Dispatcher (FT)

MEDIX AMBULANCE SERVICE, INC.

<p><b>Job description</b></p><p>Have you been considering a career change? Our local communications department is growing! Medix Ambulance Service is seeking applicants for full time Dispatchers, no experience necessary. Applicants must be detail oriented, comfortable making and taking professional phone calls, and have excellent communication skills. Through our on the job training we will help you get MPDS/EMD certified within 6 months of employment in our Communication Center. Our Emergency Medical Dispatchers are responsible for the efficient and orderly disbursement of ambulance and/or wheelchair resources to meet the demands of Medix and our community.</p><p>Duties involved include:</p><ul><li>Receiving telephone calls and listening to callers to accurately ascertain the nature of the call and respond with the appropriate service.</li><li>Entering information at workstation computer terminal while continuing to question and listen to the customer</li><li>Deploying the appropriate resources to meet the emergency and non-emergency needs of the community</li><li>Scheduling appointments based on the customer&rsquo;s needs</li><li>Maintaining accurate records of customer contacts</li><li>Maintaining effective communications with all individuals, departments, and customers</li><li>Actively participating in continuing education and maintain all required certifications.</li><li>Completing other duties as assigned</li></ul><p><b>Pre-requisites for Application:</b></p><p>In order to be considered as an applicant for a training position in medical communications the applicant must:</p><ul><li>Have earned a high school diploma or its equivalent.</li><li>Ability to type a minimum of 45 words per minute</li><li>Current CPR and First Aid Certification (We can help you with this!)</li><li>Excellent communication, organizational, computer, and problem-solving skills</li><li>Ability and willingness to build proactive relationships with customers</li><li>Ability to exercise good judgment</li><li>Ability to multitask</li><li>Ability to work day and night shifts</li></ul><p>Join our team as an Emergency Dispatcher to play a crucial role in public safety and emergency response. Apply now to be part of a dynamic team dedicated to serving the community.</p><p>Job Type: Full-time</p><p>Pay: $42,600.00 - $66,500.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>On-the-job training</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li></ul><p>Ability to Commute:</p><ul><li>Warrenton, OR 97146 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>Warrenton, OR 97146: Relocate with an employer provided relocation package (Required)</li></ul><p>Work Location: In person</p>

Communications Specialist (Emergency Medical Dispatcher)

City of Englewood, CO

<div><h3 class="jobSectionHeader"><b>POSITION SUMMARY</b></h3>
<p>
The Emergency Communications Specialist is a professional that performs skilled work operating in a primary PSAP that receives and relay calls for emergency and non-emergency public safety assistance via both radio and phone calls. Dispatch law enforcement, emergency medical/fire, and code enforcement for an Englewood Police Department. Duties may include activities such as: call taking and referral; providing information and assistance to non-emergency callers including referral to outside agencies; entering call records, maintaining call logs, and compiling call-related statistics; operating computer-aided dispatch systems for public safety law enforcement and medical/fire incidents;. This is a safety-sensitive position that handles confidential information.</p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
REPORTING RELATIONSHIPS</b></h3>
<p><b>
Receives direction from:</b> Emergency Communications Supervisors</p>
<p><b>
Exercises direct supervision to:</b> Not Applicable</p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
ESSENTIAL AND MARGINAL FUNCTION STATEMENTS</b></h3>
<p><b>
</b><i>The following statements are illustrative functions of the job and do not include other nonessential or peripheral duties that may be required. The Police Department retains the right to modify or change the duties of essential and additional functions of the job at any time without notice.</i></p><br>
<p>
</p><h3 class="jobSectionHeader"><b>ESSENTIAL FUNCTIONS</b></h3>
<ul><li>Receive and prioritize emergency and non-emergency calls and digital requests for help from the public requesting police, fire, ambulance and other emergency services; gather, analyze, and report critical information during life-or-death situations such as crimes in progress, medical emergencies, and fire/rescue incidents, and dispatch units according to policy.</li>
<li>Operate a variety of public safety communications equipment including a multi-channel radio, 911 emergency telephone equipment, text-to-911 equipment, advanced location systems, computer-aided dispatch systems, instant recall recorders and reverse 911 program.</li>
<li>Read/interpret maps for the public, field personnel, and other agencies in order to assist in locating certain geographical areas; interpret telephone call locations from maps by applying knowledge of local geography in order to provide appropriate and timely assistance.</li>
<li>Provide assistance, information and directions to non-emergency callers; refer and/or transfer calls to outside agencies as appropriate</li>
<li>Coordinate and relay information and assistance requests involving other law enforcement and fire-fighting agencies; coordinate and assign resources as necessary in emergency and non-emergency situations; maintain contact with all units monitoring status and location of police, fire and emergency medical service units and code enforcement units.</li>
<li>Effectively communicate, orally and in writing, with members of the public as well as internal team members. Teamwork is a vital component of success in this job.</li>
<li>Take protective actions for first responders by providing life-safety information during responses such as officer down and MAYDAY calls.</li>
<li>Provide assistance, information and directions to emergency and non-emergency callers; refer and/or transfer calls to outside agencies as appropriate.</li>
<li>Retrieve information from State and National computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information; relay information to officers in the field.</li>
<li>Enter automated records of activity into the computer; maintain a variety of logs relating to public safety dispatch activities; compile statistics on calls received.</li>
<li>Review policy and procedures with trainees; work directly with trainee on shift to ensure proper techniques, call routing, and appropriate level of response; may provide input to supervisors on trainee progress as requested.</li>
</ul><ul><li>Perform other duties of a similar nature or level.</li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
QUALIFICATIONS</b></h3>
<h4 class="jobSectionHeader"><b>Knowledge Of</b></h4>
<ul><li>Operations, services and activities of a public safety telecommunications and dispatch center.</li>
<li>Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems.</li>
<li>Techniques of questioning for both emergency and non-emergency calls.</li>
<li>Dispatching techniques with use of radio system for communicating and receiving information.</li>
<li>Customer service principles and problem resolution techniques.</li>
<li>Principles and practices of record keeping and documentation.</li>
<li>Geographic features and locations within the area served.</li>
<li>English usage, spelling, grammar and punctuation.</li>
<li>Modern office technology and equipment, including computers and related software applications.</li>
<li>Applicable tools and equipment operations.</li>
<li>Applicable Federal, State and local codes, laws and regulations.</li>
</ul><h4 class="jobSectionHeader"><b>Ability To</b></h4>
<ul><li>Accurately type.</li>
<li>Respond to and resolve difficult and sensitive citizen inquiries and complaints.</li>
<li>Effectively communicate and elicit information from upset and irate callers.</li>
<li>Establish priority of emergency situations.</li>
<li>Perform multiple tasks simultaneously.</li>
<li>Maintain composure, alertness and concentration while working under mental and physical stress for extended periods of time.</li>
<li>Work in an environment that requires rapid multi-processing.</li>
<li>Adapt instantaneously to changes in call events.</li>
<li>Work a rotating schedule including nights, weekends, and holidays to ensure 24/7 coverage.</li>
<li>Remain subject to callback and holdover to maintain minimum staffing 24/7.</li>
<li>Operate a variety of telecommunications receiving and transmitting equipment.</li>
<li>Read and interpret maps and other navigational resources.</li>
<li>Establish and maintain accurate records, logs, and files.</li>
<li>Work under pressure, exercise good judgment and make sound decisions in emergency situations.</li>
<li>Interpret and apply Federal, State and local policies, laws and regulations.</li>
<li>Understand and follow oral and written instructions.</li>
<li>Operate and use modern office equipment including computer and various software applications.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Establish and maintain effective working relationships with those contacted in the course of work.</li>
<li>Must pass a background investigation that meets all local, state, and federal requirements as well as be without felony convictions.</li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
EXPERIENCE AND TRAINING GUIDLINES</b></h3>
<ul><li>Requires a high school diploma or equivalent.</li>
<li>At least two (2) years&rsquo; work experience with one (1) of those years in a customer service environment. Experience in emergency dispatch, general dispatch, or call center environment is preferred.</li>
<li>CCIC/NCIC certification obtained within six months of hire and renewal of certification every two years.</li>
</ul>
<p><i>An equivalent combination of education, formal training, or work experience that produces the knowledge, skill and ability to perform the essential duties and responsibilities of the position.</i></p>
<h4 class="jobSectionHeader"><b>
Lateral Hire Requirements</b></h4>
<ul><li>A minimum of 2 years&rsquo; experience at a primary PSAP; <b>and</b></li>
<li>Holds a current CCIC/NCIC certification or its equivalent for out of state applicants; <b>and</b></li>
<li>Holds a current Incident Command System (ISC) certificate.</li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
WORKING ENVIROMENT</b></h3>
<p>
Work is performed in an emergency communications center. The work level can fluctuate from minimal to fast-paced and high volume. The employee deals with crisis situations that require them to quickly make major decisions involving people, resources, and property with frequently limited direction.</p>
<p>
The Emergency Communications Specialist may be asked to work scheduled shifts at any time of the day and on weekends and holidays. Must be able to cope in a safe manner with stressful situations, emotional callers, irate responders and unprofessional contacts.</p>
<p>
While performing the duties of this job, the employee is required to sit or stand for prolonged periods. The employee is regularly required to see, hear, talk, stand, twist and use repetitive motions in the conduct of work. The employee is also required to perform light lifting. The employee is required to stay calm during stressful situations.</p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
HOURLY RATE</b></h3>
<p>
$25.21 - $37.82/hourly rate</p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
BENEFITS</b></h3>
<p>
The City of Englewood offers a comprehensive benefits package including but not limited to:</p>
<ul>
<li>Medical, Dental, and Vision Plans</li>
<li>Retirement Plans</li>
<li>Paid Time Off</li>
<li>Paid Sick Leave</li>
<li>12 Paid Holidays</li>
</ul>
<p>You can learn more about our benefits HERE!</p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
APPLICATION DEADLINE</b></h3>
<p>
Open until filled.</p></div>

Emergency Communications Specialist

State of Vermont

<div><div><div><div><div><b>Overview</b></div>
</div><div><div>
Watch a short video on being a PSAP Emergency Communications Dispatcher I.</div><br>
<div></div>
<div>
Are you looking for a career that serves the community? Are you a highly motivated individual that enjoys a fast paced, team-oriented environment? Do you have customer service or call center experience? Apply now for this opportunity to expand your career and be the voice of the Vermont State Police!</div><br>
<div></div>
<div>
Applicants who are selected to move forward in the hiring process must pass testing before they are considered for an interview. Visit this site for more information about the test. A test prep guide will be emailed to applicants if selected.</div><br>
<div></div>
<div><b>
$5,000 Hiring Bonus for New Hires!</b><br>
When funding is available, all new full-time Emergency Communications Dispatchers will receive a hiring bonus of $5,000 as follows:</div>
<ul>
<li>$1,000 will be awarded upon successful completion of the first pay period.</li>
<li>$1,500 will be awarded upon successful completion of the training program.</li>
<li>$2,500 will be awarded upon successful completion of one year of service.</li></ul><br>
<div></div>
<div><b>
Job Summary</b><br>
An Emergency Communications Dispatcher (ECD) receives voice and text requests for police, fire, and medical services. The incumbent in this position determines the nature, urgency, and jurisdiction of a report and either dispatches first responders or transfers the call to the appropriate jurisdiction. The ECD documents information in Computer-Aided Dispatch (CAD) software and provides updates via phone or radio as needed. The ECD provides guidance and assistance to the public in life-safety situations; and coordinates appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.</div><br>
<div></div>
<div><b>
Training</b><br>
A new hire will go through a lengthy, structured training program to learn Vermont State Police and E911 policy and procedures for handling emergent and non-emergent calls as well as other PSAP related responsibilities. The average training program lasts approximately 5 months.</div></div></div><div><div><div><b>
Knowledge, Skills, &amp; Abilities</b></div>
</div><div><ul><li>Ability to quickly and accurately transcribe radio and telephone messages.</li>
<li>Ability to remember details.</li>
<li>Ability to operate various software and computers.</li>
<li>Ability to operate 2-way radio and other communication systems.</li>
<li>Visit this site for the full list.</li>
</ul></div></div><div><div><div><b>Who May Apply</b></div>
</div><div><div>
This position, <b>PSAP Emergency Communications Dispatcher I (Job Opening #54588)</b>, is open to all State employees and external applicants.<br>
If you would like more information about this position, please contact Michelle Hunt at michelle.c.hunt@vermont.gov.</div>
<div>
Please note that multiple positions in the same work location may be filled from this job posting.</div>
<div>
Resumes will not be accepted via e-mail. You must apply online to be considered.</div><br>
<div></div>
<div>
PUBLIC SAFETY BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position to include Motor Vehicle/Criminal Records, Personal History, Credit and any additional background check(s).</div></div></div><div><div><div><b>
Environmental Factors</b></div>
</div><div><div>
Due to the nature of this work, candidates with 100% loss of sight, hearing ability, or with major speech impediments will not be considered. Eligibility determination of candidates with a less severe disability will be made on an individual basis. the needs of the department, mandatory overtime may be necessary. The work is performed in an office environment at a computer workstation using different desktop computer systems, answering multiple phone lines and radio channels to process emergent and non-emergent calls for service. Employees regularly interact with extremely distressed individuals and unpleasant situations in graphic detail. Workload can change at a moment&rsquo;s notice and the incumbent needs to be able to react calmly. The work environment includes mandatory overtime; rotating shifts covering 24 hours a day, seven days a week, including holidays; frequent changes in multi-jurisdictional policies and procedures, and changes in equipment. Physical ability to perform the essential functions of the job including frequently remain stationary for long periods of time; frequently operate a computer and other office machinery such as a keyboard, mouse, phone, and fax machine; receive and communicate accurate information in a stressful or confrontational environment.</div>
</div></div><div><div><div><b>
Minimum Qualifications</b></div>
</div><div><div>
One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator.</div>
<div>OR</div>
<div>Two (2) or more years of experience as a non-emergency dispatcher, or in a customer service or administrative role that includes significant contact with the public.</div>
</div></div><div><div><div><b>
Preferred Qualifications</b></div>
</div><div><div>
High school diploma or equivalent.<br>
Vermont E911 Call Taker Certification.<br>
Experience running license, registration, and criminal history queries.<br>
Experience entering NCIC information.<br>
Experience as a First Responder.</div>
</div></div><div><div><div><b>
Special Requirements</b></div>
</div><div><div>
Performance requirement: Applicants must pass a Department of Public Safety administered computer based &quot;CritiCall&quot; test, which assesses computer and other job related skills.<br>
Certification by the E-911 Board as a telecommunicator may be required within six months of entry into the job.<br>
All candidates must pass a security clearance conducted by the Department of Public Safety.</div>
</div></div><div><div><div><b>
Additional Benefits</b></div>
</div><div><div>
In addition to the generous state employment package, PSAP employees receive the following compensation opportunities:</div>
<ul>
<li>Built-in overtime</li>
<li>Promotion eligibility after 2 years, which would also include a differential for training new hires</li>
</ul></div></div><div><div><div><b>Total Compensation</b></div>
</div><div><div>
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:</div>
<ul><li>80% State paid medical premium and a dental plan at no cost for employees and their families</li>
<li>Work/Life balance: 11 paid holidays each year and a generous leave plan</li>
<li>State Paid Family and Medical Leave Insurance (FMLI)</li>
<li>Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan</li>
<li>Tuition Reimbursement</li>
<li>Flexible spending healthcare and childcare reimbursement accounts</li>
<li>Low cost group life insurance</li>
<li>Incentive-based Wellness Program</li>
<li>Qualified Employer for Public Service Student Loan Forgiveness Program</li>
</ul>
<div>Want the specifics? Explore the Benefits of State Employment on our website.</div></div></div><div><div><div><b>
Equal Opportunity Employer</b></div>
</div><div>The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State&rsquo;s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.</div></div></div></div>

PSAP Emergency Communications Dispatcher I - Westminster

Town of Tewksbury

<p>The Public Safety 911 Dispatcher position is 40 hours a week with a shift rotation of 4 days on, 2 days off and includes nights, weekends, and holidays. Shifts are assigned as 8:00am-4:00pm, 4:00pm-12:00am and 12:00am-8:00am, with additional pay for Night Differential for employees assigned to shifts between the hours of 4:00pm &ndash; 8:00am.</p><p><i><b>Candidates can expect be placed on the 12:00am &ndash; 8:00am shift post-training.</b></i></p><p>Candidates will be required to attend off-site training to become certified as a 911 Dispatcher, these trainings are held during normal business hours and require travel to the locations where the trainings are hosted.</p><p><b>Public Safety Emergency 911 Dispatcher Job Description</b></p><p><b>Position Purpose:</b></p><p>Under general supervision, performs work involving answering emergency and non- emergency voice and TTY/TDD (telecommunication devices for the deaf) and dispatching appropriate response units. Employees in this classification are responsible for entering information into computers, providing life-saving and pre-arrival instructions to callers in medical emergencies, and maintaining contact with callers and response units while enroute as needed. Relays information to law enforcement agencies on suspects and wanted persons. Employees in this classification are central to the preservation of life, health, safety and property for citizens, public safety employees, and others.</p><p><b>Essential Functions:</b></p><p>(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)</p><ul><li>Answers incoming emergency and non-emergency voice, text, and TTY calls from the public; determines the nature of the call;</li><li>Determines correct signal and/or code; assigns priority to call; simultaneously enters information into computer.</li><li>Dispatches the appropriate agency (police, fire, emergency medical) to the scene through use of radio and computer- aided dispatch (CAD) system; coordinates multi-unit and multi-jurisdictional response calls.</li><li>Provides life-saving and pre-arrival instructions to callers in emergency medical situations; remains available to callers while units are enroute; checks medical status.</li><li>Maintains contact with response unit in order to give current information and instructions regarding emergency situation.</li><li>Maintains contact in unusual situations (e.g., with hostages) to ensure information and communications flow; assists in the coordination of correct response.</li><li>Contacts callers to obtain or relay information relating to original call or complaint.</li><li>Maintains awareness of available response units in order to dispatch calls appropriately and efficiently.</li><li>Performs administrative support work of routine to moderate difficulty in processing, entering and retrieving information from police records and reports.</li><li>Retrieves and relays information from CJIS/CJIS Messenger and NCIC, such as driver's license, weapon registration, tag and article ID numbers, dates of birth, etc. to law enforcement personnel.</li><li>Uses a computer to enter and retrieve data; sorts and files records; assists the public with transactions and information relating to police, fire, and EMS activity.</li><li>Contacts appropriate agencies by telephone to confirm wants and warrants at request of public safety officer; relays information to NCIC representative to confirm warrants and to relay information regarding located, recovered, or stolen articles.</li><li>Coordinates with special response units such as K-9, bomb squad, SWAT, dive team, TAC team, hazardous materials team, narcotics, or intelligence in order to dispatch units to emergency scenes.</li><li>Facilitates contact of and/or contacts Animal Control and DFACS after hours.</li><li>Enters incident information and incident numbers into computer (CAD) so it is available to public safety personnel.</li><li>Interacts with public over the phone to answer questions, provide information, or resolve problems; provides information on how to retrieve lost or stolen property, retrieve vehicles from impound facilities, obtain accident reports, etc.</li><li>Performs similar or related work as required, directed or as situation dictates by Supervisors and the Executive Director of NMRECC.</li></ul><p><b>Recommended Minimum Qualifications:</b></p><p><b>Education, Training and Experience:</b></p><p>High School diploma or equivalent; supplemented by successful completion of in-house and Commonwealth of MA/State 911 training; or any equivalent combination of education and experience. Candidates who possess certifications in Priority Dispatch EMD, 911, CPR and AED, IMC, and CJIS are preferred. Candidate must have the ability to maintain CJIS Certification; certification from APCO as a PST1 or equivalent is preferred. Candidate to become certified in Next Generation 911 systems through the MA State 911 Department and in TTY hearing impaired equipment. Must pass a stringent Criminal Background check.</p><p><b>Knowledge, Ability and Skill:</b></p><p><i><b>Knowledge:</b></i> Working knowledge of the regions the communication center covers. Familiarity with related rules, regulations orders, policies and procedures. Knowledge of information dissemination related to criminal offenders and public record. Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures. Basic understanding of the police and fire departments operations. Basic understanding of the incident command system.</p><p><i><b>Ability:</b></i> Ability to learn communication systems&rsquo; techniques. Ability to handle emergency situations calmly, promptly and efficiently while under stress. Ability to think clearly in a crises situation and handle occasional high levels of stress. Ability to elicit needed information from a caller who may be a child, injured or incapacitated person. Ability to read, write and speak clearly and give clear directions over the phone and radio. Ability to handle the equipment and machinery required for the job including data entry and retrieval on computer and teletype equipment. Ability to maintain multiple file systems. Ability to attend to a number of details occurring simultaneously and do so with accuracy.</p><p><i><b>Skill:</b></i> Skill in typing, computers and record-keeping. Skill in the operation of the listed equipment above. Excellent customer service skills.</p><p><b>Physical Requirements:</b></p><p>(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)</p><p>Ability to operate a keyboard and sit at the computer and dispatching equipment for long periods of time. Ability to operate dispatching equipment and all other related emergency equipment at efficient speed. While performing the duties of this job, the employee is constantly required to sit, talk and hear. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.</p><p><b>Supervision:</b></p><p><i>Supervision Scope:</i> Performs a variety of responsible dispatching and clerical functions in accordance with established standard operating procedures.</p><p><i>Supervision Received: </i>Work is performed under the general supervision of the Dispatch Supervisor or Executive Director.</p><p><i>Supervision Given:</i> None.</p><p><b>Job Environment:</b></p><ul><li>Work is performed under typical office conditions; occasionally stressful; the noise level is moderate.</li><li>Operates computer, telephone, facsimile machine, copier, typewriter and other standard office equipment as well as all dispatching equipment and radio system.</li><li>Employee has frequent contact with the Executive Director, Communication Center staff members, NMRECC Board of Directors, Town of Tewksbury and Dracut staff members, and the general public. Contacts are in person, by telephone, and by email and involve an information exchange dialogue.</li><li>Has access to a lot of department-related confidential information, details of calls for service.</li><li>Errors could result in loss and damage to life and property; legal and/or financial repercussions for the town.</li></ul><p>(This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)'<br/>'<br/>Work Remotely</p><ul><li>No</li></ul><p>Job Type: Full-time</p><p>Pay: $50,456.00 - $67,192.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Shift availability:</p><ul><li>Night Shift (Required)</li><li>Overnight Shift (Required)</li><li>Day Shift (Preferred)</li></ul><p>Work Location: In person</p>

Public Safety Emergency 911 Dispatcher

Elite Home Care of South Carolina

<div><p><b>Job Description:</b></p>
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<div><div><div><p>The Dispatcher shall oversee the daily coordination of the Members/Riders schedules to and from the Day Center or appointments as assigned to Elite Transportation. It is the responsibility of the Dispatcher to arrange the daily Logisticare WIll Call trips in a manner that will satisfy Logisticare&rsquo;s outlined requirements. The Dispatcher shall be responsible for validating Logisticare trips and approving the Transportation Specialist&rsquo;s time worked on a daily basis. The Dispatcher will finalize time cards for the Transportation Specialists weekly and communicate personal time off and training hours that need to be paid each Monday to the payroll company for hours worked in the previous week. The Dispatcher will participate in weekly Transportation Operations calls and provide feedback relative to the overall operations of the Elite Transportation service line. The Dispatcher will coordinate compliance with Logisticare Requirements when Rider Complaints arise and gather all necessary supporting documentation per Elite Transportation policy. The Dispatcher shall be responsible for the logging of reported maintenance concerns for vehicles housed at the Depot the Dispatcher is assigned and shall coordinate with the contracted mobile mechanic as needed. The Dispatcher shall participate in an on-call rotation which includes early am/late pm and every other Saturday dispatching for Elite Transportation.</p>
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</div></div><p><b>Work Experience &amp; Education Requirements</b></p>
<ul>
<li>Previous professional experience with transportation of people including those with compromised mobility requiring wheelchair transportation (preferred)</li>
<li>Has a clean driving record (required)</li>
<li>Can meet health requirements of a DOT Physical (required)</li>
<li>High School or GED equivalent (required)</li>
<li>Experience in working around older adults and those with specialized care needs (preferred)</li>
</ul>
<p><i>We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></p></div>

Non Emergency Medical Transport Dispatcher

Marley Transportation

<p><b>Position Summary:</b>The Marley Transportation Dispatcher plays a vital role in ensuring timely, safe, and efficient transportation of clients to and from medical appointments and facilities. This position is hybrid in nature &mdash; dispatching duties begin remotely or on-site when the first driver reports for their shift, with additional administrative or remote tasks as needed to support daily operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Coordinate, schedule, and dispatch drivers for non-emergency medical transportation services according to daily trip schedules and client needs.</li><li>Monitor drivers&rsquo; routes, locations, and timeliness to ensure on-time performance and compliance with safety protocols.</li><li>Serve as the primary point of contact for drivers while they are on the road, addressing questions, delays, or emergencies in real time.</li><li>Communicate with clients, facilities, and families regarding trip statuses, ETAs, or schedule changes.</li><li>Maintain accurate trip logs, dispatch records, and related paperwork.</li><li>Collaborate with the Operations to optimize daily schedules and resolve routing conflicts.</li><li>Assist with administrative tasks as assigned, which may be completed remotely if appropriate.</li><li>Respond promptly and professionally to urgent situations, reassigning trips as needed to maintain service levels.</li><li>Ensure all drivers follow company policies, safety procedures, and customer service standards.</li></ul><p><b>Qualifications:</b></p><ul><li>High school diploma or equivalent; additional education or dispatching experience preferred.</li><li>Previous experience in dispatching, scheduling, or transportation logistics is strongly desired, ideally in a medical or paratransit setting.</li><li>Strong communication skills and the ability to multitask in a fast-paced environment.</li><li>Proficiency with dispatch software and basic computer applications (email, spreadsheets, GPS tracking systems).</li><li>Ability to work independently and make quick decisions to solve real-time scheduling challenges.</li><li>Must be reliable, detail-oriented, and committed to providing excellent service to clients and drivers alike.</li></ul><p>Pay: $37,000.00 - $40,000.00 per year</p><p>Work Location: In person</p>

Non Emergency Transportation Dispatcher

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