emergency telecommunications dispatcher

Travis County

JOB
<br>Do you want to be a first responder while enjoying the benefits of an air-conditioned office? Do you like a fast-paced work environment where no two days are exactly the same? Are you good with a keyboard and have great multitasking skills? Are you a good listener? Are you able to be the calm voice in stressful or chaotic situations?If you answered yes to these questions, a job as a Telecommunications Specialist–9-1-1 dispatcher might be for you. This position is located at our Combined Transportation, Emergency, and Communication Center and focuses on supporting our community. 9-1-1 Specialists are the first point of contact on 9-1-1 and coordinate Law Enforcement, EMS, and Fire response.This is a great position for those interested in developing their critical response skills in a rewarding and fast-paced environment, and who desire a competitive Total Rewards Package. Travis County offers one of the highest-rated retirement plans. We also offer vacation and sick leave, medical, dental, vision, short-term disability, personal holidays, 12 company holidays, and longevity pay. Additionally, Telecommunicators are eligible for licensing pay and shift differential for evening and night shifts.Distinguishing Characteristics: This is the first in a series of three telecommunications-related job classifications within the Public Safety/Emergency Management job family. This classification is distinguished from the Telecommunications 9-1-1 Senior in that incumbents typically specialize in a division/department function and also possess broader knowledge/skills about division/department operation to allow more independence in carrying out responsibilities. May be required to work on rotating shifts, including weekends and holidays. This classification may require a flexible work schedule in order to meet the needs of the department.
<br><br>
EXAMPLE OF DUTIES
<br>Answers incoming emergency (9-1-1) and non-emergency calls.Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency calls.Refers emergency fire and EMS calls by communicating with persons verbally over telephone and radio equipment. Ensures callers are transferred to appropriate agencies.Maintains telephone contact with callers during critical incidents and updates dispatch card with information pertaining to the call. Keeps caller calm and focused. Controls the call to quickly and accurately obtain necessary information.Operates telephone device for the hearing impaired (TDD) to ensure emergency services is provided.Accesses Language Line to ensure appropriate emergency response.Operates a radio system in accordance with FCC rules and regulations.Dispatches units to various calls for services.Coordinates, performs and controls multiple 9-1-1 communication multiple-simultaneous tasks on demand.Obtains and relays information to patrol officers and staff through telecommunications networks using a Computer Aided Dispatch Terminal (CAD), NCIC, TCIC, and TLETS. Uses log, runs inquiries, researches and enters information, assigns case numbers and maintains databases.Uses laws, rules, regulations, policies and procedures for ensuring proper response to the public calls for assistance and inquiry.May interpret maps and other legal location description documents.Obtains appropriate information from calls via 9-1-1 telephone system.Processes information and data in accordance with TCSO policies and legal requirements.May operate a county vehicle for business purposes and under non-emergency conditions.Performs other job-related duties as assigned.
<br><br>
SUPPLEMENTAL INFORMATION
<br>Physical requirements include the ability to lift/carry up to 20-40 pounds and pushing/pulling with force up to 20-40 pounds, occasionally. Subject to constant sitting, reaching, talking, audition, and exercise of fine dexterity, occasional standing, walking, climbing, kneeling/crouching, bending/squatting, and gripping/grasping to perform the essential functions. Subject to job related stress and client/customer communications within the confines of the communication center. Work requires coverage 24-hours/7-days a week.Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.Work Hours: Work Hours Vary, Works some holidays, nights, or weekends. 10-hour shifts24-hour per day operation 7 days per weekLocation: Austin, TX Department: SheriffCriminal Background Check, Credit Check, TCOLE, Driving Record, Physical Exam, Drug Test, Alcohol Test, Psychological Test, Education, and Employment History Check Required.For updates or questions on this position, contact: Lydia.Cairo@traviscountytx.gov

(911 Dispatch) Telecommunications 9-1-1 Specialist

Travis County Sheriff

<div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div>
<p></p><div><p>Do you want to be a first responder while enjoying the benefits of an air-conditioned office? Do you like a fast-paced work environment where no two days are exactly the same? Are you good with a keyboard and have great multitasking skills? Are you a good listener? Are you able to be the calm voice in stressful or chaotic situations?</p><p>
If you answered yes to these questions, a job as a Telecommunications Specialist&ndash;9-1-1 dispatcher might be for you. This position is located at our Combined Transportation, Emergency, and Communication Center and focuses on supporting our community. 9-1-1 Specialists are the first point of contact on 9-1-1 and coordinate Law Enforcement, EMS, and Fire response.</p><p>
This is a great position for those interested in developing their critical response skills in a rewarding and fast-paced environment, and who desire a competitive Total Rewards Package. Travis County offers one of the highest-rated retirement plans. We also offer vacation and sick leave, medical, dental, vision, short-term disability, personal holidays, 12 company holidays, and longevity pay. Additionally, Telecommunicators are eligible for licensing pay and shift differential for evening and night shifts.</p><div><b><br>
Distinguishing Characteristics:</b></div><p>
This is the first in a series of three telecommunications-related job classifications within the Public Safety/Emergency Management job family. This classification is distinguished from the Telecommunications 9-1-1 Senior in that incumbents typically specialize in a division/department function and also possess broader knowledge/skills about division/department operation to allow more independence in carrying out responsibilities. May be required to work on rotating shifts, including weekends and holidays. This classification may require a flexible work schedule in order to meet the needs of the department.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties and Responsibilities</b></h2></div>
<p></p><div><ul><li>Answers incoming emergency (9-1-1) and non-emergency calls.</li><li>
Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency calls.</li><li>
Refers emergency fire and EMS calls by communicating with persons verbally over telephone and radio equipment. Ensures callers are transferred to appropriate agencies.</li><li>
Maintains telephone contact with callers during critical incidents and updates dispatch card with information pertaining to the call. Keeps caller calm and focused. Controls the call to quickly and accurately obtain necessary information.</li><li>
Operates telephone device for the hearing impaired (TDD) to ensure emergency services is provided.</li><li>
Accesses Language Line to ensure appropriate emergency response.</li><li>
Operates a radio system in accordance with FCC rules and regulations.</li><li>
Dispatches units to various calls for services.</li><li>
Coordinates, performs and controls multiple 9-1-1 communication multiple-simultaneous tasks on demand.</li><li>
Obtains and relays information to patrol officers and staff through telecommunications networks using a Computer Aided Dispatch Terminal (CAD), NCIC, TCIC, and TLETS. Uses log, runs inquiries, researches and enters information, assigns case numbers and maintains databases.</li><li>
Uses laws, rules, regulations, policies and procedures for ensuring proper response to the public calls for assistance and inquiry.</li><li>
May interpret maps and other legal location description documents.</li><li>
Obtains appropriate information from calls via 9-1-1 telephone system.</li><li>
Processes information and data in accordance with TCSO policies and legal requirements.</li><li>
May operate a county vehicle for business purposes and under non-emergency conditions.</li><li>
Performs other job-related duties as assigned.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Requirements</b></h2></div>
<div><p><b>Education and Experience:</b><br>
High School diploma or G.E.D. AND one (1) year of telecommunications experience or equivalent, including one (1) year of computer experience;<br>
<br>
OR,<br>
<br>
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.<br>
<br>
<b>Licenses, Registrations, Certifications, or Special Requirements:</b><br>
Incumbents are required pass an exam administered by the Texas Commission on Law Enforcement (TCOLE) in order to obtain their Basic Telecommunicator license within the first year of employment. This license must be maintained throughout employment as a 9-1-1 Telecommunications Specialist.<br>
Must be a U.S. Citizen.<br>
<br>
<b>Preferred:</b></p><p><br>
Valid Texas Driver's License.</p><p>
Typing Speed: 40 words per minute or greater.</p><p>
Experience in Telecommunications.</p><p>
Experience in law enforcement, telecommunications and CAD systems.</p><p>
Bilingual in English and Spanish.</p><p>
Experience with TLETS/NCIC/TCIC and Open Fox.</p><p>
Applicants are encouraged to attach a resume with their online applications.</p><b><br>
Knowledge, Skills, and Abilities:</b><br>
<br>
<b>Knowledge of:</b><ul><li>
9-1-1 concepts and equipment functions.</li><li>
Federal, State, Local and County communications laws, rules, regulations, and guidelines.</li><li>
Law enforcement computer databases and telecommunications networks.</li><li>
Basic telephone courtesy and functional knowledge.</li><li>
Computer equipment to include word processing, spreadsheets, databases, and a variety of software packages.</li></ul><b>
Skill in:</b><ul><li>
Operating a variety of modern office equipment, including a computer.</li><li>
Both verbal and written communication.</li></ul><b>
Ability to:</b><ul><li>
Gain working knowledge of the physical County geography layout.</li><li>
Communicate clearly, concisely and with professional tact both verbally and in writing.</li><li>
Perform on demand, in a highly stressful environment, while maintaining a professional manner.</li><li>
Perform multiple-simultaneous tasks on demand.</li><li>
React and remain calm under stress and make quick and calm decisions in emergency situations.</li><li>
Understand and carry out verbal and written directions/instructions.</li><li>
Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Work Environment &amp; Other Information</b></h2></div>
<div><p>Physical requirements include the ability to lift/carry up to 20-40 pounds and pushing/pulling with force up to 20-40 pounds, occasionally. Subject to constant sitting, reaching, talking, audition, and exercise of fine dexterity, occasional standing, walking, climbing, kneeling/crouching, bending/squatting, and gripping/grasping to perform the essential functions. Subject to job related stress and client/customer communications within the confines of the communication center. Work requires coverage 24-hours/7-days a week.<br>
<br>
Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.<br>
<br>
<b>This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.</b></p><p></p><p><br>
Work Hours: Work Hours Vary, Works some holidays, nights, or weekends.</p><p>
10-hour shifts</p><p>
24-hour per day operation</p><p>
7 days per week</p><p>
Location: Austin, TX</p><p>
Department: Sheriff</p><p>
Criminal Background Check, Credit Check, TCOLE, Driving Record, Physical Exam, Drug Test, Alcohol Test, Psychological Test, Education, and Employment History Check Required.</p><p>
For updates or questions on this position, contact: Lydia.Cairo@traviscountytx.gov</p></div></div></div><p></p>

Seminole County/Board of County Commissioners

JOB
<br>Answers incoming emergency and non-emergency calls for emergency services provision via phone, text and radio(s). Provides emergency medical dispatch instructions to incoming callers. Dispatches Fire-Rescue units to a wide variety of emergency situations, communicates via radio to units and processes the calls by producing detailed logs of transmissions to and from the Communications Center and units in the field, makes notifications to key staff, partner agencies, personnel and units. Provides optimum customer service to callers under significant emotional strain and stress. **Annual Salaries are not inclusive of any automatic overtime. Typical schedule is 2,184 hours annually.CAREER PATHING OPPORTUNITIESEmergency Communication Trainee/Dispatcher I (Successfully complete 6 month county probation period)$37,044.00/yrEmergency Communications Dispatcher II (Complete in house state certified 4 week training academy; Attend and successfully pass an Emergency Medical Dispatch Course)$38,896.00/yrEmergency Communications Dispatcher III (160-240 hours of radio dispatch training; Successfully obtained Public Safety Telecommunicator certification; Pass Emergency Communications Dispatch exam part 1 and 2 with an 80% or higher)$41,618.00/yrEmergency Communications Dispatcher IV (240-300 hours of radio training; Meet or exceeds dispatch average of 30 seconds; Passed the Emergency Communications Dispatch Exam part 3 with a 80% or higher)$44,947.00/yrAdditional Incentives: Night DifferentialOn-Call PayCommunications Training Officer
<br><br>
EXAMPLE OF DUTIES
<br><b>Note:</b> These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.Provides customer service and lifesaving instructions to the citizens of Seminole County and internal customers. Dispatches and tracks fire/rescue units to various emergencies within the County. Answers emergency and non-emergency calls via 9-1-1 phone system, Motorola radio system, and administrative telephone lines. Extracts necessary information from incoming calls, including evaluating calls to determine the nature and urgency of the call. Operates an advanced Fire/EMS Emergency Communication suite consisting of computer aided dispatch (CAD), multiple computer terminals and monitors, multiple interfaced systems and applications, computerized telephone system and Motorola radio system. Requires multi-tasking; simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications. Utilizes emergency medical and fire dispatching software to assess caller situation and provide lifesaving instruction when necessary while units are in route. Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and buildings in the County. Responsible for dispatching the closes and most appropriate Fire/EMS unit(s). Responsible for tracking of the status and location of all fire apparatus and fire investigators. Transmits messages and information to Fire/EMS units responding to calls. Provides emergency medical and fire instructions to citizens while EMS and Fire units are in route. Contacts outside agencies and other departments to coordinate aid (i.e., contacts utility companies to inform that wires are down or to arrange for electrical shutoffs, contacts the water services department to arrange for water turn-off, contacts law enforcement for police assistance).Answers routine questions or refers calls to appropriate agencies on non-Fire/EMS inquiries Answers after hours calls for various County departments. Consults supervisor on non-routine matters. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Additional DutiesPerforms other related work as required. In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.
<br><br>
SUPPLEMENTAL INFORMATION
<br>Knowledge of or ability to learn Seminole County geography. Knowledge of or ability to learn proper radio operation and dispatching procedures. Ability to operate two-way radio equipment. Ability to read maps.Ability to operate a computerized multi-mode telephone system. Ability to use good dictation and clear speaking voice, and deal with multiple situations simultaneously. Ability to deal with the public in a compassionate and effective manner.Ability to deal professionally with the general public, commanding officers, law enforcement and other officials. Ability to communicate effectively in both oral and written form. Ability to transition from periods of mental and physical inactivity to periods of intense and stressful mental and physical activity (rapid keyboarding) at a moment's notice. Ability to follow oral and written directions. Ability to display sound judgement and take decisive action. Ability to process and respond to large amount of information. Ability to work in a team environment. Ability to maintain effective working relationships. Strong computer skills and ability to work multiple software programs simultaneously. Ability to remain calm and focused under emergency conditions.Ability to adapt to physiological changes associated with spikes in adrenaline, including increased heart rate, body temperature and blood pressure. Must possess and maintain a valid Florida Driver's License. All employees must attend Seminole County Required Trainings. Department Specific trainings per position may be required. Must be willing to work rotating shifts, nights, weekends, holidays. (This may include being called in for minimum staffing, shift coverage and/or community and natural disasters).

Emergency Communications Fire/EMS Dispatcher

Austin Wheels Transport

<p><b>Job Summary</b><br/>We are seeking a dedicated and skilled in Non- Emergency Dispatcher to join our team. The ideal candidate will be responsible for receiving and prioritizing non- emergency calls, dispatching appropriate units, and providing information to drivers. This role requires excellent communication skills, quick decision-making abilities, and a strong understanding of non-emergency protocols.</p><p><b>Responsibilities</b></p><ul><li>Receive and process non-emergency calls in a timely manner.</li><li>Maintain clear communication with drivers while transporting patients.</li><li>Document all calls accurately in the dispatch system, ensuring all relevant details are recorded.</li><li>Stay updated on local laws, regulations, and non-emergency response protocols.</li></ul><p><b>Experience</b></p><ul><li>Previous experience in non-emergency dispatch or a related field is preferred.</li><li>Strong phone etiquette skills to ensure clear and professional communication with callers.</li><li>Ability to work under pressure while maintaining composure in high-stress situations.</li><li>Knowledge of the city of Houston and surrounding areas is a plus.</li></ul><p>Join our team as a Non-Emergency Dispatcher where your skills will make a significant impact!</p><p>Job Type: Part-time</p><p>Pay: $15.00 - $16.00 per hour</p><p>Work Location: In person</p>

Non- Emergency Medical Transportation Dispatcher

Seminole County

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><p>Answers incoming emergency and non-emergency calls for emergency services provision via phone, text and radio(s). Provides emergency medical dispatch instructions to incoming callers. Dispatches Fire-Rescue units to a wide variety of emergency situations, communicates via radio to units and processes the calls by producing detailed logs of transmissions to and from the Communications Center and units in the field, makes notifications to key staff, partner agencies, personnel and units. Provides optimum customer service to callers under significant emotional strain and stress.</p><p>
**Annual Salaries are not inclusive of any automatic overtime. Typical schedule is 2,184 hours annually.</p><p><b>
CAREER PATHING OPPORTUNITIES</b></p><div><div><div><b>
Emergency Communication Trainee/Dispatcher I</b> (Successfully complete 6 month county probation period)</div><div> $37,044.00/yr<br>
</div></div><br>
<div><div><b>
Emergency Communications Dispatcher II</b> (Complete in house state certified 4 week training academy; Attend and successfully pass an Emergency Medical Dispatch Course)<br>
</div><div> $38,896.00/yr<br>
</div></div><br>
<div><div><b>
Emergency Communications Dispatcher III</b> (160-240 hours of radio dispatch training; Successfully obtained Public Safety Telecommunicator certification; Pass Emergency Communications Dispatch exam part 1 and 2 with an 80% or higher)</div><div> $41,618.00/yr<br>
</div></div><br>
<div><div><b>
Emergency Communications Dispatcher IV</b> (240-300 hours of radio training; Meet or exceeds dispatch average of 30 seconds; Passed the Emergency Communications Dispatch Exam part 3 with a 80% or higher)<br>
<br>
</div><div> $44,947.00/yr</div></div></div><p><b><br>
Additional Incentives:</b></p><p>
Night Differential</p><p>
On-Call Pay</p><p>
Communications Training Officer</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2></div>
<p></p><div><p><b>Note</b>: <b><i>These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.</i></b></p><div><br>
Provides customer service and lifesaving instructions to the citizens of Seminole County and internal customers. Dispatches and tracks fire/rescue units to various emergencies within the County.</div><div></div><div><br>
Answers emergency and non-emergency calls via 9-1-1 phone system, Motorola radio system, and administrative telephone lines.</div><div></div><div><br>
Extracts necessary information from incoming calls, including evaluating calls to determine the nature and urgency of the call.</div><div></div><div><br>
Operates an advanced Fire/EMS Emergency Communication suite consisting of computer aided dispatch (CAD), multiple computer terminals and monitors, multiple interfaced systems and applications, computerized telephone system and Motorola radio system.</div><div></div><div><br>
Requires multi-tasking; simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications.</div><div></div><div><br>
Utilizes emergency medical and fire dispatching software to assess caller situation and provide lifesaving instruction when necessary while units are in route.</div><div></div><div><br>
Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and buildings in the County.</div><div></div><div><br>
Responsible for dispatching the closes and most appropriate Fire/EMS unit(s).</div><div></div><div><br>
Responsible for tracking of the status and location of all fire apparatus and fire investigators.</div><div></div><p><br>
 Transmits messages and information to Fire/EMS units responding to calls.</p><p>
 Provides emergency medical and fire instructions to citizens while EMS and Fire units are in route.</p><p>
 Contacts outside agencies and other departments to coordinate aid (i.e., contacts utility companies to inform that wires are down or to arrange for electrical shutoffs, contacts the water services department to arrange for water turn-off, contacts law enforcement for police assistance).</p><div>
Answers routine questions or refers calls to appropriate agencies on non-Fire/EMS inquiries Answers after hours calls for various County departments.</div><div></div><div><br>
Consults supervisor on non-routine matters.</div><div></div><div><br>
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.</div><p></p><p><b><br>
Additional Duties</b><br>
Performs other related work as required.<br>
<br>
In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<p></p><div><div>High School Diploma/GED required.<br>
<br>
Pass ECOMM testing standards &ndash; Previous testing scores within the last year will be accepted.<br>
<br>
Must be able to Type min 35 wpm with typing test required.<br>
<br>
<b>Licenses and/or Certifications:</b><br>
Must obtain CPR certification, Florida 911 Public Safety Telecommunication certification, and the International Academy of Emergency Medical Dispatcher certification within one year from hire and maintain these certifications as required for continued employment in the position.<br>
<br>
<i>A comparable amount of education, training, or experience may be substituted for the minimum qualifications.</i></div><ul><li>Preference will be given to candidates with an Associates Degree and/or with previous dispatch, emergency communication center or call center experience.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Additional Requirements</b></h2></div>
 <p></p><div><p>Knowledge of or ability to learn Seminole County geography.</p><div></div><div><br>
Knowledge of or ability to learn proper radio operation and dispatching procedures.</div><div></div><div><br>
Ability to operate two-way radio equipment.</div><div></div><div><br>
Ability to read maps.</div><div></div><div><br>
Ability to operate a computerized multi-mode telephone system.</div><div></div><div><br>
Ability to use good dictation and clear speaking voice, and deal with multiple situations simultaneously. Ability to deal with the public in a compassionate and effective manner.</div><div></div><div><br>
Ability to deal professionally with the general public, commanding officers, law enforcement and other officials.</div><div></div><div><br>
Ability to communicate effectively in both oral and written form.</div><div></div><div><br>
Ability to transition from periods of mental and physical inactivity to periods of intense and stressful mental and physical activity (rapid keyboarding) at a moment's notice.</div><div></div><div><br>
Ability to follow oral and written directions.</div><div></div><div><br>
Ability to display sound judgement and take decisive action.</div><div></div><div><br>
Ability to process and respond to large amount of information.</div><div></div><div><br>
Ability to work in a team environment.</div><div></div><div><br>
Ability to maintain effective working relationships.</div><div></div><p><br>
Strong computer skills and ability to work multiple software programs simultaneously.</p><p>
Ability to remain calm and focused under emergency conditions.</p><p></p><p><br>
Ability to adapt to physiological changes associated with spikes in adrenaline, including increased heart rate, body temperature and blood pressure.</p><p></p><div><br>
Must possess and maintain a valid Florida Driver's License.</div><div></div><div><br>
 All employees must attend Seminole County Required Trainings.</div><div></div><div><br>
 Department Specific trainings per position may be required.</div><p>
 Must be willing to work rotating shifts, nights, weekends, holidays.</p><p>
 (This may include being called in for minimum staffing, shift coverage and/or</p><p>
 community and natural disasters).</p></div></div></div><p></p>

City of Fresno, CA

<div><h1 class="jobSectionHeader"><b>Emergency Services Dispatcher I
</b></h1><div>CITY OF FRESNO, CA
</div><div><div>2600 Fresno Street, Fresno, California 93721 United States
</div><div>Posted: Apr 09, 2026
</div></div><div><ul><li><b>Salary:</b> $64,416.00 - $76,116.00 Annually USD Annually
</li><li><b>Salary Top:</b>76116
</li></ul><ul><li>Full Time</li>
<li>Dispatch and Telecommunications</li>
<li>Emergency Management</li></ul></div></div><div></div>
<br><div><b>Come join the City of Fresno in Building a Better Fresno!</b><br>
<br>
<b>Want to see what it&rsquo;s like to work here? </b>Explore our We Work For You video series to discover the real stories, passion, and purpose of the team behind Fresno&rsquo;s success.<br>
<br>
<b>Position Description</b><br>
<br>
<b>THE POSITION
</b><br>
<br>
The Fresno Police Department (FPD) is seeking energetic, organized, and dependable individuals who are committed to being a part of a vigorous law enforcement agency. The selected candidate will be expected to answer in-bound calls with emphasis on high quality customer service. The incumbents receive training in answering and evaluating emergency police, fire, and medical service calls, and operating a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units. Duties also include, but are not limited to, performing record checks for officers in the field, keeping records of all police units available, and responding to requests. Position reports to the Emergency Services Communications Supervisor. Must have the ability to operate radio communications equipment and type at a speed necessary for timely completion of assigned duties.
<br>
<br>
An Emergency Services Dispatcher I may be flexed to an Emergency Services Dispatcher II ($5,809 - $6,974/mo.) at the discretion of management within the first eighteen months of employment. Flexing is contingent upon successful completion of the Emergency Services Dispatcher Training Program and certification by the Police Department verifying that the incumbent is capable of performing the duties of an Emergency Services Dispatcher II.
<br>
<br>
Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.<br>
<br>
<b>THE REQUIREMENTS
</b><br>
<br>
Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list.
<br>
<br>
Possession of a High School Diploma or equivalent GED completion
<br>
<br>
AND
<br>
<br>
(1) One year of work experience.
<br>
<br>
<b>CONDITIONS OF EMPLOYMENT
</b><br>
<br>
Eligibles certified to the Police Department for consideration must successfully complete a computer voice stress analyzer (CVSA) and/or polygraph test, an extensive background investigation, and a department interview before receiving conditional offers of employment. Individuals receiving a conditional offer of employment must successfully pass a medical examination before receiving a final offer of employment.
<br>
<br>
If candidate receives a conditional employment offer, he/she will be required to successfully complete a medical examination which will include testing for the presence of drugs and alcohol. Any falsification of information provided or any failure to meet the requirements will result in disqualification from further consideration in the selection process for Emergency Services Dispatcher I.
<br>
<br>
Some of the potential reasons for disqualification from the selection process:
<br>
<br>
<ul><li>Use of illegal drugs either recently or extensively.
</li></ul><br>
<ul><li>Failure to disclose prior drug use.
</li></ul><br>
<ul><li>Falsification of any required application or pre-employment materials.
</li></ul><br>
<ul><li>Involvement in a crime, the nature of which would impair the credibility of the individual or cause
</li></ul><br>
embarrassment to the City of Fresno.
<br>
<br>
<ul><li>Poor employment record.
</li></ul><br>
<b>THE EXAMINATION PROCESS
</b><br>
<br>
The examination process may consist of the following:
<br>
<br>
Written Examination - 100%: A job-related online written examination will be administered, which is designed to measure a candidate's aptitude for performing public safety dispatch work. Candidates must achieve a passing score to qualify for the eligible list.
<br>
<br>
FOR MORE INFORMATION ABOUT THE ONLINE WRITTEN EXAMINATION, please visit: Applicants &raquo; CritiCall 911 Dispatcher &amp; Emergency Calltaker Testing Software
<br>
<br>
The written examination has been tentatively scheduled for the week of May 11, 2026.
<br>
<b>HOW TO APPLY
</b><br>
<br>
APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT WWW.FRESNO.GOV/JOBS TO APPLY. Resumes will not be accepted in lieu of a completed employment application.
<br>
<br>
ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. Please check your Spam mail on a regular basis if no notification is received.
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<br>
It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the &quot;junk mail&quot; or &quot;spam&quot; folders. It is the applicant's responsibility to check these folders.<br>
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<b>VETERAN&rsquo;S PREFERENCE
</b><br>
<br>
Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score.<br>
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<b>EQUAL EMPLOYMENT OPPORTUNITY
</b><br>
<br>
The City of Fresno is an Equal Opportunity Employer. Should you need special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.<br>
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<b>How To Apply</b>
<br>
<br>
For information on how to complete an online application, please visit the Help &amp; Support tab. For NEOGOV Application Assistance, please call 1-855-524-5627 or email support@governmentjobs.com. ONLY ONLINE APPLICATIONS AND MATERIALS ARE ACCEPTED and must be submitted by midnight on the closing deadline, or they will not be accepted for any reason.<br>
<br>
Required licenses, certifications, and education must be verified with supporting documents. Foreign education must be evaluated by a credential evaluation service recognized by the U.S. Department of Education. Please ensure all relevant attachments are uploaded with your application.<br>
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For the work experience section, provide detailed descriptions of job duties for each position related to the specific role you are applying for. Resumes are not a substitute for completing this section and will only be reviewed as supplemental information, not for determining minimum qualifications.<br>
<br>
For other City of Fresno employment opportunities, please view our Careers Homepage . If you have recruitment questions, please call our office at 559-621-6950. Our office is located at 2600 Fresno Street, Room 1030, Fresno, CA 93721.<br>
<br>
<b>Equal Opportunity Employer
</b><br>
<br>
The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.<br>
<br>
<b>Veteran&rsquo;s Preference</b>
<br>
<br>
If an examination is conducted for a position within the classified service, qualified veterans who pass the examination will have five (5) points added to their final score. Candidates must submit a copy of their DD214 Member 4 form or electronic copy indicating honorable discharge with each application prior to the filing deadline.<br>
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<b>Unit 3
</b><br>
<br>
<b>Non- Supervisory White Collar
</b><br>
<br>
<b>The Fresno City Employees Association, Inc. (FCEA)</b><br>
<br>
<b>BENEFIT</b><br>
<br>
<b>DESCRIPTION</b><br>
<br>
<b>HEALTH INSURANCE</b><br>
<br>
The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.<br>
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<b>FLEXIBLE SPENDING ACCOUNT</b><br>
<br>
IRS 125 Plan for health and dependent care expenses.<br>
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<b>DEFERRED COMPENSATION</b><br>
<br>
Voluntary 457 plan with Fidelity Investments to increase your retirement savings.<br>
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<b>VACATION LEAVE</b><br>
<br>
Accrue 8 - 14.66 hours per month based on years of service
<br>
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<b>SICK LEAVE</b><br>
<br>
8 hours per month, available after 90 days.<br>
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<b>SUPPLEMENTAL SICK</b><br>
<br>
40 hours per fiscal year. 80 hours lifetime maximum
<br>
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<b>HOLIDAYS</b><br>
<br>
Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
<br>
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<b>SHORT TERM DISABILITY
</b><br>
<br>
Provided through California SDI program
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<b>BILINGUAL PREMIUM</b><br>
PAY: $100 per month
<br>
<br>
<b>HEALTH REIMBURSEMENT ARRANGEMENT (HRA)
</b><br>
<br>
Eligible retirees can use the remaining Sick Leave balance, in excess of 240 hours, at 80% of hourly rate and other qualified leave balances, tax free, to reimburse health insurance premiums and other qualified medical expenses.<br>
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<b>RETIREMENT -</b> City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other public California systems. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
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<b>DROP (Deferred Retirement Option Program): </b>an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.
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<br>
Additional information regarding the City of Fresno benefits is available at
<br>
<br>
https://www.fresno.gov/personnel/human-resources-support/#tab-1
<br>
<br>
Please note that the benefits package described above is specific to permanent full-time employees. Employees engaged on a part-time, temporary, limited, or other basis may have different entitlements.<br>
<br>
Closing Date/Time: 4/21/2026 11:59 PM Pacific</div>
<br><div><ul><li><h3 class="jobSectionHeader"><b>City of Fresno</b></h3>
</li></ul><div><p>The City of Fresno is the largest city in the San Joaquin Valley and the fifth largest city in California, with a population of more than 545,000 residents. Fresno is the financial core of the San Joaquin Valley, and its economy relies on its large-scale agricultural production. Revitalization of Downtown Fresno's core and the construction of High Speed Rail are two of many exciting projects that continue to successfully support Fresno's growing economy.</p>
<p>
 Click HERE for a video about the great City of Fresno.</p>
<p>
Located in the geographical center of California, Fresno offers many sights. From fertile agricultural fields, an abundance of lakes, and the snowy Sierra Nevada mountain range, the scenic variety in Fresno is large. Fresno also features a diverse selection of dining, shopping, farmers markets, vibrant arts and culture, wineries, as well as a variety of attractions. With 300 days of sunshine a year, the climate in Fresno is the source of its agricultural productivity, and allows year-round recreational activities including sailing, snow and water skiing, fishing, backpacking, and golfing.</p>
<p>
Los Angeles is approximately four hours south and the San Francisco Bay Area is approximately three hours north. Fresno is located in proximity to three sites of natural beauty: Yosemite National Park, Kings Canyon National Park, and Sequoia National Park. Residents and visitors alike enjoy these scenes and others, including the Sierra Nevada Mountains and the Pacific Ocean.</p>
<p>
Another advantage to living in Fresno is the exceptional housing that is available at lower price levels than California's other large metropolitan areas. There are four large school districts in the Fresno area: Fresno Unified, Central Unified, Sanger Unified and Clovis Unified. Fresno is the home of California State University, Fresno, as well as a number of other colleges and universities.</p>
<p>
The people of Fresno enjoy a wide variety of social, cultural, athletic, educational and recreational activities in an affordable and clean living environment.</p>
<p><b>
City Government</b></p>
<p>
Fresno is a full-service charter city operating under a strong mayor form of government. There are seven Council Members. The Council appoints the City Attorney and the City Clerk. The Mayor is elected at- large and does not serve on the Council, but has veto power over certain actions taken by the City Council. The City Manager, who is appointed by the Mayor, is responsible for appointing all other department heads in the City.</p></div></div>

Emergency Services Dispatcher I

Grenada Emergency Operations Center

<p><b>Job Summary</b><br/>We are seeking a dedicated and skilled Telecommunicator to join our team. In this role, you will be the vital link between the public and emergency services, responsible for receiving and processing emergency and non-emergency calls. You will utilize various communication technologies to provide accurate information, dispatch appropriate services, and ensure the safety of individuals in need. The ideal candidate will possess strong analytical skills, excellent typing abilities, and a commitment to providing exceptional service under pressure.</p><p><b>Responsibilities</b></p><ul><li>Receive incoming calls for emergency and non-emergency assistance, demonstrating professionalism and empathy.</li><li>Accurately transcribe information from callers while maintaining clear communication.</li><li>Utilize GPS technology to assist in locating callers and dispatching services effectively.</li><li>Analyze data from various sources to provide accurate information to first responders.</li><li>Operate phone systems and other communication equipment efficiently.</li><li>Maintain detailed records of all calls received, actions taken, and outcomes achieved.</li><li>Collaborate with law enforcement, fire departments, and medical services to ensure coordinated responses.</li><li>Stay informed about local geography.</li></ul><p><b>Experience</b></p><ul><li>Previous experience in a telecommunication or emergency response role is preferred but not required.</li><li>Proficiency in data entry with a strong typing speed and accuracy.</li><li>Familiarity with phone systems and GPS technology applications is advantageous.</li><li>Certification in emergency telecommunications or related fields is a plus.</li><li>Strong negotiation skills to manage difficult conversations effectively.</li><li>Ability to remain calm under pressure while handling multiple tasks simultaneously.</li></ul><p>Please come by Grenada Emergency Operations Center to submit your application in person at 370 Van Dorn St, Grenada, MS 38901. <b>*NO ONLINE APPLICATIONS*</b></p><p>Join our team as a Telecommunicator where your skills will make a difference in the community!</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $13.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Shift availability:</p><ul><li>Overnight Shift (Required)</li></ul><p>Ability to Commute:</p><ul><li>Grenada, MS 38901 (Required)</li></ul><p>Work Location: In person</p>

911 Emergency Telecommunicator

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