emergency telecommunications dispatcher

Travis County

JOB
<br>Do you want to be a first responder while enjoying the benefits of an air-conditioned office? Do you like a fast-paced work environment where no two days are exactly the same? Are you good with a keyboard and have great multitasking skills? Are you a good listener? Are you able to be the calm voice in stressful or chaotic situations?If you answered yes to these questions, a job as a Telecommunications Specialist–9-1-1 dispatcher might be for you. This position is located at our Combined Transportation, Emergency, and Communication Center and focuses on supporting our community. 9-1-1 Specialists are the first point of contact on 9-1-1 and coordinate Law Enforcement, EMS, and Fire response.This is a great position for those interested in developing their critical response skills in a rewarding and fast-paced environment, and who desire a competitive Total Rewards Package. Travis County offers one of the highest-rated retirement plans. We also offer vacation and sick leave, medical, dental, vision, short-term disability, personal holidays, 12 company holidays, and longevity pay. Additionally, Telecommunicators are eligible for licensing pay and shift differential for evening and night shifts.Distinguishing Characteristics: This is the first in a series of three telecommunications-related job classifications within the Public Safety/Emergency Management job family. This classification is distinguished from the Telecommunications 9-1-1 Senior in that incumbents typically specialize in a division/department function and also possess broader knowledge/skills about division/department operation to allow more independence in carrying out responsibilities. May be required to work on rotating shifts, including weekends and holidays. This classification may require a flexible work schedule in order to meet the needs of the department.
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EXAMPLE OF DUTIES
<br>Answers incoming emergency (9-1-1) and non-emergency calls.Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency calls.Refers emergency fire and EMS calls by communicating with persons verbally over telephone and radio equipment. Ensures callers are transferred to appropriate agencies.Maintains telephone contact with callers during critical incidents and updates dispatch card with information pertaining to the call. Keeps caller calm and focused. Controls the call to quickly and accurately obtain necessary information.Operates telephone device for the hearing impaired (TDD) to ensure emergency services is provided.Accesses Language Line to ensure appropriate emergency response.Operates a radio system in accordance with FCC rules and regulations.Dispatches units to various calls for services.Coordinates, performs and controls multiple 9-1-1 communication multiple-simultaneous tasks on demand.Obtains and relays information to patrol officers and staff through telecommunications networks using a Computer Aided Dispatch Terminal (CAD), NCIC, TCIC, and TLETS. Uses log, runs inquiries, researches and enters information, assigns case numbers and maintains databases.Uses laws, rules, regulations, policies and procedures for ensuring proper response to the public calls for assistance and inquiry.May interpret maps and other legal location description documents.Obtains appropriate information from calls via 9-1-1 telephone system.Processes information and data in accordance with TCSO policies and legal requirements.May operate a county vehicle for business purposes and under non-emergency conditions.Performs other job-related duties as assigned.
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SUPPLEMENTAL INFORMATION
<br>Physical requirements include the ability to lift/carry up to 20-40 pounds and pushing/pulling with force up to 20-40 pounds, occasionally. Subject to constant sitting, reaching, talking, audition, and exercise of fine dexterity, occasional standing, walking, climbing, kneeling/crouching, bending/squatting, and gripping/grasping to perform the essential functions. Subject to job related stress and client/customer communications within the confines of the communication center. Work requires coverage 24-hours/7-days a week.Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.Work Hours: Work Hours Vary, Works some holidays, nights, or weekends. 10-hour shifts24-hour per day operation 7 days per weekLocation: Austin, TX Department: SheriffCriminal Background Check, Credit Check, TCOLE, Driving Record, Physical Exam, Drug Test, Alcohol Test, Psychological Test, Education, and Employment History Check Required.For updates or questions on this position, contact: Lydia.Cairo@traviscountytx.gov

(911 Dispatch) Telecommunications 9-1-1 Specialist

Travis County Sheriff

<div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div>
<p></p><div><p>Do you want to be a first responder while enjoying the benefits of an air-conditioned office? Do you like a fast-paced work environment where no two days are exactly the same? Are you good with a keyboard and have great multitasking skills? Are you a good listener? Are you able to be the calm voice in stressful or chaotic situations?</p><p>
If you answered yes to these questions, a job as a Telecommunications Specialist&ndash;9-1-1 dispatcher might be for you. This position is located at our Combined Transportation, Emergency, and Communication Center and focuses on supporting our community. 9-1-1 Specialists are the first point of contact on 9-1-1 and coordinate Law Enforcement, EMS, and Fire response.</p><p>
This is a great position for those interested in developing their critical response skills in a rewarding and fast-paced environment, and who desire a competitive Total Rewards Package. Travis County offers one of the highest-rated retirement plans. We also offer vacation and sick leave, medical, dental, vision, short-term disability, personal holidays, 12 company holidays, and longevity pay. Additionally, Telecommunicators are eligible for licensing pay and shift differential for evening and night shifts.</p><div><b><br>
Distinguishing Characteristics:</b></div><p>
This is the first in a series of three telecommunications-related job classifications within the Public Safety/Emergency Management job family. This classification is distinguished from the Telecommunications 9-1-1 Senior in that incumbents typically specialize in a division/department function and also possess broader knowledge/skills about division/department operation to allow more independence in carrying out responsibilities. May be required to work on rotating shifts, including weekends and holidays. This classification may require a flexible work schedule in order to meet the needs of the department.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties and Responsibilities</b></h2></div>
<p></p><div><ul><li>Answers incoming emergency (9-1-1) and non-emergency calls.</li><li>
Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency calls.</li><li>
Refers emergency fire and EMS calls by communicating with persons verbally over telephone and radio equipment. Ensures callers are transferred to appropriate agencies.</li><li>
Maintains telephone contact with callers during critical incidents and updates dispatch card with information pertaining to the call. Keeps caller calm and focused. Controls the call to quickly and accurately obtain necessary information.</li><li>
Operates telephone device for the hearing impaired (TDD) to ensure emergency services is provided.</li><li>
Accesses Language Line to ensure appropriate emergency response.</li><li>
Operates a radio system in accordance with FCC rules and regulations.</li><li>
Dispatches units to various calls for services.</li><li>
Coordinates, performs and controls multiple 9-1-1 communication multiple-simultaneous tasks on demand.</li><li>
Obtains and relays information to patrol officers and staff through telecommunications networks using a Computer Aided Dispatch Terminal (CAD), NCIC, TCIC, and TLETS. Uses log, runs inquiries, researches and enters information, assigns case numbers and maintains databases.</li><li>
Uses laws, rules, regulations, policies and procedures for ensuring proper response to the public calls for assistance and inquiry.</li><li>
May interpret maps and other legal location description documents.</li><li>
Obtains appropriate information from calls via 9-1-1 telephone system.</li><li>
Processes information and data in accordance with TCSO policies and legal requirements.</li><li>
May operate a county vehicle for business purposes and under non-emergency conditions.</li><li>
Performs other job-related duties as assigned.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Requirements</b></h2></div>
<div><p><b>Education and Experience:</b><br>
High School diploma or G.E.D. AND one (1) year of telecommunications experience or equivalent, including one (1) year of computer experience;<br>
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OR,<br>
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Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.<br>
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<b>Licenses, Registrations, Certifications, or Special Requirements:</b><br>
Incumbents are required pass an exam administered by the Texas Commission on Law Enforcement (TCOLE) in order to obtain their Basic Telecommunicator license within the first year of employment. This license must be maintained throughout employment as a 9-1-1 Telecommunications Specialist.<br>
Must be a U.S. Citizen.<br>
<br>
<b>Preferred:</b></p><p><br>
Valid Texas Driver's License.</p><p>
Typing Speed: 40 words per minute or greater.</p><p>
Experience in Telecommunications.</p><p>
Experience in law enforcement, telecommunications and CAD systems.</p><p>
Bilingual in English and Spanish.</p><p>
Experience with TLETS/NCIC/TCIC and Open Fox.</p><p>
Applicants are encouraged to attach a resume with their online applications.</p><b><br>
Knowledge, Skills, and Abilities:</b><br>
<br>
<b>Knowledge of:</b><ul><li>
9-1-1 concepts and equipment functions.</li><li>
Federal, State, Local and County communications laws, rules, regulations, and guidelines.</li><li>
Law enforcement computer databases and telecommunications networks.</li><li>
Basic telephone courtesy and functional knowledge.</li><li>
Computer equipment to include word processing, spreadsheets, databases, and a variety of software packages.</li></ul><b>
Skill in:</b><ul><li>
Operating a variety of modern office equipment, including a computer.</li><li>
Both verbal and written communication.</li></ul><b>
Ability to:</b><ul><li>
Gain working knowledge of the physical County geography layout.</li><li>
Communicate clearly, concisely and with professional tact both verbally and in writing.</li><li>
Perform on demand, in a highly stressful environment, while maintaining a professional manner.</li><li>
Perform multiple-simultaneous tasks on demand.</li><li>
React and remain calm under stress and make quick and calm decisions in emergency situations.</li><li>
Understand and carry out verbal and written directions/instructions.</li><li>
Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Work Environment &amp; Other Information</b></h2></div>
<div><p>Physical requirements include the ability to lift/carry up to 20-40 pounds and pushing/pulling with force up to 20-40 pounds, occasionally. Subject to constant sitting, reaching, talking, audition, and exercise of fine dexterity, occasional standing, walking, climbing, kneeling/crouching, bending/squatting, and gripping/grasping to perform the essential functions. Subject to job related stress and client/customer communications within the confines of the communication center. Work requires coverage 24-hours/7-days a week.<br>
<br>
Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.<br>
<br>
<b>This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.</b></p><p></p><p><br>
Work Hours: Work Hours Vary, Works some holidays, nights, or weekends.</p><p>
10-hour shifts</p><p>
24-hour per day operation</p><p>
7 days per week</p><p>
Location: Austin, TX</p><p>
Department: Sheriff</p><p>
Criminal Background Check, Credit Check, TCOLE, Driving Record, Physical Exam, Drug Test, Alcohol Test, Psychological Test, Education, and Employment History Check Required.</p><p>
For updates or questions on this position, contact: Lydia.Cairo@traviscountytx.gov</p></div></div></div><p></p>

Grenada Emergency Operations Center

<p><b>Job Summary</b><br/>We are seeking a dedicated and skilled Telecommunicator to join our team. In this role, you will be the vital link between the public and emergency services, responsible for receiving and processing emergency and non-emergency calls. You will utilize various communication technologies to provide accurate information, dispatch appropriate services, and ensure the safety of individuals in need. The ideal candidate will possess strong analytical skills, excellent typing abilities, and a commitment to providing exceptional service under pressure.</p><p><b>Responsibilities</b></p><ul><li>Receive incoming calls for emergency and non-emergency assistance, demonstrating professionalism and empathy.</li><li>Accurately transcribe information from callers while maintaining clear communication.</li><li>Utilize GPS technology to assist in locating callers and dispatching services effectively.</li><li>Analyze data from various sources to provide accurate information to first responders.</li><li>Operate phone systems and other communication equipment efficiently.</li><li>Maintain detailed records of all calls received, actions taken, and outcomes achieved.</li><li>Collaborate with law enforcement, fire departments, and medical services to ensure coordinated responses.</li><li>Stay informed about local geography.</li></ul><p><b>Experience</b></p><ul><li>Previous experience in a telecommunication or emergency response role is preferred but not required.</li><li>Proficiency in data entry with a strong typing speed and accuracy.</li><li>Familiarity with phone systems and GPS technology applications is advantageous.</li><li>Certification in emergency telecommunications or related fields is a plus.</li><li>Strong negotiation skills to manage difficult conversations effectively.</li><li>Ability to remain calm under pressure while handling multiple tasks simultaneously.</li></ul><p>Please come by Grenada Emergency Operations Center to submit your application in person at 370 Van Dorn St, Grenada, MS 38901. <b>*NO ONLINE APPLICATIONS*</b></p><p>Join our team as a Telecommunicator where your skills will make a difference in the community!</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $13.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Shift availability:</p><ul><li>Overnight Shift (Required)</li></ul><p>Ability to Commute:</p><ul><li>Grenada, MS 38901 (Required)</li></ul><p>Work Location: In person</p>

911 Emergency Telecommunicator

City of Dublin

JOB
<br>Are you looking to make a difference every day, with each call that you answer? The City of Dublin is accepting applications for lateral 911 Dispatchers/Communications Technicians. To learn more about our center, click on this Recruitment VideoThis posting is only for LATERAL candidates who have related experience in the field. For a candidate to be considered for lateral entry, they must be a 911 Dispatcher, Communications Technician, or other directly related position with at least 1 year of work experience outside of their training period, and not currently in a probationary period. Out of state related experience is accepted. Candidates that do not meet the requirement for the lateral process, should apply to the entry based posting. This posting does require the completion of a written exam. The posting can be accessed here: bit.ly/NRECCAppThe Northwest Regional Emergency Communications Center (NRECC) is the primary public safety dispatch center for the City of Dublin, City of Hilliard, City of Upper Arlington (police and fire), City of Worthington (police and fire), Washington Township, and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9-1-1 answering point for all of Hilliard. Dispatching for Hilliard Police started in January of 2014. Upper Arlington fire joined in October 2017 and Upper Arlington Police in January 2018. Worthington police and fire joined in 2020. The nature of this work requires that candidates work irregular hours which include nights, weekends, and holidays. Assignment of shifts is based upon seniority.First Shift: 6:45 a.m. to 2:45 p.m.Second Shift: 2:45 p.m. to 10:45 p.m.Third Shift: 10:45 p.m. to 6:45 a.m.Primary Focus: This position communicates with safety, other City personnel, and partnering agencies that fall under the Northwest Regional Emergency Communications Center (NRECC). Work involves receiving, prioritizing, transmitting, and recording data, communications, resources, and requests for assistance. The incumbent must model the following established core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Dedication to Service, Professionalism, and Commitment.Given the nature of this classification’s duties/responsibilities, it has been designated as Non-Exempt under the governing Fair Labor Standards Act regulations and, therefore, is entitled to formal overtime compensation and/or formal compensatory time.Supervisory Responsibilities: NoneImportant dates to be aware of: Application process: April 10 - May 3Panel Interviews: May 12 - 14Backgrounds checks: May 18 - June 5Final Chief Interviews: June 15 - 19Conditional Offers: June 22Projected start date: July 27All correspondence regarding the hire process, including the log-in information for the information session, will be sent to the email address submitted with the application. Therefore, it is imperative that your email address is correct with no errors.The City of Dublin offers advanced step placement for those with prior dispatching experience: 2026 Wage Structure: Step 1 - $63,267.06Step 2 - $66,825.83Step 3 - $70,384.62Step 4 - $73,943.37Step 5 - $77,897.55Step 6 - $81,851.75Working at the City of Dublin is more than just a job – Join the City of Dublin today! In addition to a competitive pay plan, the City offers a comprehensive benefits program for our permanent full-time employees that includes, but is not limited to, the following: Opportunity to earn premium-free medical, dental, and vision benefitsEmployer-provided contributions to Health Savings or Health Reimbursement Account ($1875/year for single coverage, $3750/year for family coverage)Healthy By Choice Wellness ProgramEmployer-provided Life InsuranceVacation, Sick, and Personal LeaveLongevity Pay after just four yearsTuition ReimbursementEmployee Assistance Program and Peer Support ProgramDublin Community Recreation Center Membership (Employee and their spouse)Deferred Compensation (optional retirement program)Ohio Public Employees Retirement (14% employer matching program)
<br><br>
EXAMPLE OF DUTIES
<br>Operate a multi-channel radio system to dispatch requests for assistance and resources for law enforcement, fire, medical, and other emergency requests. Coordinate backup support when needed. Operate a multi-line phone system to process incoming 9-1-1, text-to-9-1-1, TDD (Telecommunications Device for the Deaf), and non-emergency calls, record, and dispatch the appropriate resources to the emergency or concern. Operate a sophisticated workstation comprised of multiple monitors with various mapping, video feeds, computer-aided-dispatch (CAD), Emergency Medical Dispatch (EMD) guide cards, and various other computer-aided resources to collect, verify locations of emergencies, evaluate, process, prioritize, track units, and collate incident information with limited supervision. Utilize accepted techniques and protocols to obtain the necessary information to identify the specific type and priority level of emergency. Maintains communication with callers and responders during life-threatening emergencies or volatile situations by providing guidance and life-saving pre-arrival medical instructions. Performs queries and entries into the computerized state system, LEADS, and national system, NCIC, to assist in locating persons and property and ensuring officer safety. Utilization of the Dublin Emergency Warning Systems and Dublin Emergency Calling System to notify the public of emergencies such as severe weather, hazardous material incidents, and other public emergencies.Coordinate with other dispatch organizations to determine and communicate the status of resources for requests for assistance.Other duties as assigned.
<br><br>
SUPPLEMENTAL INFORMATION
<br><b>Composure:</b> Is cool under pressure, can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; is a settling influence in a crisis. Is professional even when frustrated.Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Can task switch based on priority. Patience: Tolerant of people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; sensitive to due process and proper pacing; follows established process.Problem-Solving: Uses logic and methods to solve, complex problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.Priority Setting: Spends his/her time and the time of others on what’s necessary; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge.Timely Decision Making: Makes decisions promptly, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision. THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER

Communications Technician/911 Dispatcher - Lateral April 2026

State of Vermont

<div><div><div><div><div><b>Overview</b></div>
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Watch a short video on being a PSAP Emergency Communications Dispatcher I.</div><br>
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<div>
Are you looking for a career that serves the community? Are you a highly motivated individual that enjoys a fast paced, team-oriented environment? Do you have customer service or call center experience? Apply now for this opportunity to expand your career and be the voice of the Vermont State Police!</div><br>
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Applicants who are selected to move forward in the hiring process must pass testing before they are considered for an interview. Visit this site for more information about the test. A test prep guide will be emailed to applicants if selected.</div><br>
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<div><b>
$5,000 Hiring Bonus for New Hires!</b><br>
When funding is available, all new full-time Emergency Communications Dispatchers will receive a hiring bonus of $5,000 as follows:</div>
<ul>
<li>$1,000 will be awarded upon successful completion of the first pay period.</li>
<li>$1,500 will be awarded upon successful completion of the training program.</li>
<li>$2,500 will be awarded upon successful completion of one year of service.</li></ul><br>
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<div><b>
Job Summary</b><br>
An Emergency Communications Dispatcher (ECD) receives voice and text requests for police, fire, and medical services. The incumbent in this position determines the nature, urgency, and jurisdiction of a report and either dispatches first responders or transfers the call to the appropriate jurisdiction. The ECD documents information in Computer-Aided Dispatch (CAD) software and provides updates via phone or radio as needed. The ECD provides guidance and assistance to the public in life-safety situations; and coordinates appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.</div><br>
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<div><b>
Training</b><br>
A new hire will go through a lengthy, structured training program to learn Vermont State Police and E911 policy and procedures for handling emergent and non-emergent calls as well as other PSAP related responsibilities. The average training program lasts approximately 5 months.</div></div></div><div><div><div><b>
Knowledge, Skills, &amp; Abilities</b></div>
</div><div><ul><li>Ability to quickly and accurately transcribe radio and telephone messages.</li>
<li>Ability to remember details.</li>
<li>Ability to operate various software and computers.</li>
<li>Ability to operate 2-way radio and other communication systems.</li>
<li>Visit this site for the full list.</li>
</ul></div></div><div><div><div><b>Who May Apply</b></div>
</div><div><div>
This position, <b>PSAP Emergency Communications Dispatcher I (Job Opening #54588)</b>, is open to all State employees and external applicants.<br>
If you would like more information about this position, please contact Michelle Hunt at michelle.c.hunt@vermont.gov.</div>
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Please note that multiple positions in the same work location may be filled from this job posting.</div>
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Resumes will not be accepted via e-mail. You must apply online to be considered.</div><br>
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PUBLIC SAFETY BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position to include Motor Vehicle/Criminal Records, Personal History, Credit and any additional background check(s).</div></div></div><div><div><div><b>
Environmental Factors</b></div>
</div><div><div>
Due to the nature of this work, candidates with 100% loss of sight, hearing ability, or with major speech impediments will not be considered. Eligibility determination of candidates with a less severe disability will be made on an individual basis. the needs of the department, mandatory overtime may be necessary. The work is performed in an office environment at a computer workstation using different desktop computer systems, answering multiple phone lines and radio channels to process emergent and non-emergent calls for service. Employees regularly interact with extremely distressed individuals and unpleasant situations in graphic detail. Workload can change at a moment&rsquo;s notice and the incumbent needs to be able to react calmly. The work environment includes mandatory overtime; rotating shifts covering 24 hours a day, seven days a week, including holidays; frequent changes in multi-jurisdictional policies and procedures, and changes in equipment. Physical ability to perform the essential functions of the job including frequently remain stationary for long periods of time; frequently operate a computer and other office machinery such as a keyboard, mouse, phone, and fax machine; receive and communicate accurate information in a stressful or confrontational environment.</div>
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Minimum Qualifications</b></div>
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One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator.</div>
<div>OR</div>
<div>Two (2) or more years of experience as a non-emergency dispatcher, or in a customer service or administrative role that includes significant contact with the public.</div>
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Preferred Qualifications</b></div>
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High school diploma or equivalent.<br>
Vermont E911 Call Taker Certification.<br>
Experience running license, registration, and criminal history queries.<br>
Experience entering NCIC information.<br>
Experience as a First Responder.</div>
</div></div><div><div><div><b>
Special Requirements</b></div>
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Performance requirement: Applicants must pass a Department of Public Safety administered computer based &quot;CritiCall&quot; test, which assesses computer and other job related skills.<br>
Certification by the E-911 Board as a telecommunicator may be required within six months of entry into the job.<br>
All candidates must pass a security clearance conducted by the Department of Public Safety.</div>
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Additional Benefits</b></div>
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In addition to the generous state employment package, PSAP employees receive the following compensation opportunities:</div>
<ul>
<li>Built-in overtime</li>
<li>Promotion eligibility after 2 years, which would also include a differential for training new hires</li>
</ul></div></div><div><div><div><b>Total Compensation</b></div>
</div><div><div>
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:</div>
<ul><li>80% State paid medical premium and a dental plan at no cost for employees and their families</li>
<li>Work/Life balance: 11 paid holidays each year and a generous leave plan</li>
<li>State Paid Family and Medical Leave Insurance (FMLI)</li>
<li>Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan</li>
<li>Tuition Reimbursement</li>
<li>Flexible spending healthcare and childcare reimbursement accounts</li>
<li>Low cost group life insurance</li>
<li>Incentive-based Wellness Program</li>
<li>Qualified Employer for Public Service Student Loan Forgiveness Program</li>
</ul>
<div>Want the specifics? Explore the Benefits of State Employment on our website.</div></div></div><div><div><div><b>
Equal Opportunity Employer</b></div>
</div><div>The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State&rsquo;s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.</div></div></div></div>

PSAP Emergency Communications Dispatcher I - Westminster

Marley Transportation

<p><b>Position Summary:</b>The Marley Transportation Dispatcher plays a vital role in ensuring timely, safe, and efficient transportation of clients to and from medical appointments and facilities. This position is hybrid in nature &mdash; dispatching duties begin remotely or on-site when the first driver reports for their shift, with additional administrative or remote tasks as needed to support daily operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Coordinate, schedule, and dispatch drivers for non-emergency medical transportation services according to daily trip schedules and client needs.</li><li>Monitor drivers&rsquo; routes, locations, and timeliness to ensure on-time performance and compliance with safety protocols.</li><li>Serve as the primary point of contact for drivers while they are on the road, addressing questions, delays, or emergencies in real time.</li><li>Communicate with clients, facilities, and families regarding trip statuses, ETAs, or schedule changes.</li><li>Maintain accurate trip logs, dispatch records, and related paperwork.</li><li>Collaborate with the Operations to optimize daily schedules and resolve routing conflicts.</li><li>Assist with administrative tasks as assigned, which may be completed remotely if appropriate.</li><li>Respond promptly and professionally to urgent situations, reassigning trips as needed to maintain service levels.</li><li>Ensure all drivers follow company policies, safety procedures, and customer service standards.</li></ul><p><b>Qualifications:</b></p><ul><li>High school diploma or equivalent; additional education or dispatching experience preferred.</li><li>Previous experience in dispatching, scheduling, or transportation logistics is strongly desired, ideally in a medical or paratransit setting.</li><li>Strong communication skills and the ability to multitask in a fast-paced environment.</li><li>Proficiency with dispatch software and basic computer applications (email, spreadsheets, GPS tracking systems).</li><li>Ability to work independently and make quick decisions to solve real-time scheduling challenges.</li><li>Must be reliable, detail-oriented, and committed to providing excellent service to clients and drivers alike.</li></ul><p>Pay: $37,000.00 - $40,000.00 per year</p><p>Work Location: In person</p>

Non Emergency Transportation Dispatcher

Balance HomeCare Services Inc

<p><b>Job Overview</b><br/>Join our dynamic team as a Non-Emergency Medical Transportation (NEMT) Dispatcher, where you will be the vital link ensuring seamless, safe, and timely transportation services for patients requiring non-emergency medical travel. In this energetic role, you will coordinate rides, communicate with drivers and healthcare providers, and utilize advanced dispatching tools to optimize routes and schedules. Your proactive approach and excellent communication skills will help improve patient experiences while maintaining high standards of safety and efficiency.</p><p><b>Responsibilities</b></p><ul><li>Manage incoming transportation requests via multi-line phone systems, ensuring prompt and courteous phone etiquette.</li><li>Use GPS and GIS (Geographic Information Systems) technology to plan efficient routes for non-emergency medical trips.</li><li>Coordinate with drivers, healthcare facilities, law enforcement, and patients to schedule pickups and drop-offs accurately.</li><li>Conduct phone triage to assess patient needs, confirm appointment details, and provide clear instructions.</li><li>Maintain detailed data entry and transcription records of all dispatch activities, trip logs, and incident reports with precision.</li><li>Apply analysis skills to troubleshoot scheduling conflicts or delays proactively, adjusting plans as needed.</li><li>Ensure compliance with security protocols while managing sensitive patient information with confidentiality and professionalism.</li></ul><p><b>Qualifications</b></p><ul><li>Previous EMT experience or background in emergency medical services is highly desirable.</li><li>Strong knowledge of medical terminology, first aid procedures, and basic health protocols.</li><li>Experience with dispatching systems, GPS navigation tools, and multi-line phone operations.</li><li>Excellent communication skills with a professional phone manner and conflict management abilities.</li><li>Demonstrated typing speed and data entry accuracy; familiarity with transcription is a plus.</li><li>Ability to analyze situations quickly and make sound decisions under pressure.</li><li>Knowledge of law enforcement procedures or experience working alongside first responders is advantageous. Join us in making a difference by coordinating safe transportation solutions that support health and well-being! We are committed to providing paid positions that foster growth, teamwork, and community impact&mdash;every role is valued as part of our mission to serve others efficiently and compassionately.</li></ul><p>Pay: $14.00 - $16.00 per hour</p><p>Work Location: In person</p>

Non-Emergency Medical Transportation Dispatcher

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