emergency telecommunications dispatcher

COPS Monitoring

<p><b>Are you passionate about helping others? Looking for a rewarding opportunity? </b>For nearly 50 years, COPS Monitoring has been committed to delivering life safety monitoring services to communities nationwide. Our team plays a vital role in supporting millions of people with 24/7 monitoring. We are looking for individuals to become part of our committed Personal Emergency Response Services (PERS) team. This rewarding opportunity offers the chance to make a meaningful difference in people's lives by delivering crucial help during emergencies, as well as offering care and support when testing their devices.</p><p><b>Hours:</b>&middot; Full-time, (Expected hours: 37.5 per week)</p><ul><li>Day Shift: 8am - 4pm</li><li>Evening Shift: 4pm - 12am</li></ul><p><b>Compensation Details:</b>&middot;</p><ul><li>Weekly pay, starting at $17.50-18.50 /hr</li><li>Pay increase to $18.00-19.00 after reaching level 5 dispatcher</li><li>Pay increase to $18.75-19.75 after reaching level 6 dispatcher</li></ul><p><b>Qualifications:</b></p><ul><li>No prior experience required</li><li>High School Diploma or GED</li><li>Strong verbal and written communication skills</li><li>Basic computer proficiency</li><li>Attention to detail and ability to multitask</li><li>background check and drug screening</li><li>Genuine desire to help others</li><li>Ability to remain calm and patient in challenging situations</li><li>Empathy and excellent interpersonal skills, particularly with seniors</li></ul><p><b>Your Key Responsibilities:</b></p><ul><li>Respond to inbound phone calls from customers needing assistance</li><li>Communicate with customers</li><li>Relay information to first responders, when necessary</li></ul><p><b>What we have to offer:</b></p><ul><li>A positive team-oriented work environment</li><li>Flexible Schedules</li><li>Weekly Pay</li><li>Paid Training at full wage</li><li>Pay Raises</li><li>Paid Sick Time</li><li>Paid Vacation</li><li>Career growth (96% of our management are former dispatchers)</li><li>Tuition Reimbursement (offered annually for F/T and P/T employees)</li><li>Health, Dental, &amp; Vision insurance after 90 days</li><li>Experience shows great on resumes for related fields (RN, EMT, 911)</li><li>Equal opportunity employer</li></ul><p><b>Benefits:</b></p><ul><li>401(k) with generous company match</li><li>Health, Vision, and Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Referral bonus program</li></ul><p><b>Weekly day range:</b></p><ul><li>Rotating weekends</li></ul><p><b>Work setting:</b></p><ul><li>Office</li><li>In Person</li><li>Call center</li></ul><p>We look forward to speaking with you!</p><p>Job Type: Full-time</p><p>Pay: $17.50 - $18.50 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Ability to Commute:</p><ul><li>Williamstown, NJ 08094 (Required)</li></ul><p>Work Location: In person</p>

Entry Level Emergency Dispatcher: Day & Evening Shift

Rice County, MN

<p></p><div><div><div><div><div><b>THE RICE /STEELE 911 CENTER LOCATED IN OWATONNA, MN IS CURRENTLY ACCEPTING APPLICATIONS TO FILL ONE FULL TIME PUBLIC SAFETY SUPERVISOR POSITION.</b><br>
<b>**This position is currently based in Owatonna, MN. A new center is being constructed in Faribault, MN and we anticipate relocating to the new facility in Summer 2026.</b><div><br>
$29.37 - $39.97 hourly based on Public Safety Experience</div><div>
Shift and Weekend Differential of $0.75 added for all hours worked 6:00pm-6:00am and all day time weekend hours worked 6:00am-6:00pm</div><div>
Additional pay opportunities for Communications Training Officers and Acting Lead assignments</div></div></div><br>
Under general supervision, the Public Safety Telecommunicator is responsible for receiving and prioritizing all emergency and non-emergency requests for service and for dispatching appropriate public safety personnel and equipment in response to calls for service. This position is of critical importance for community and public safety, operating 24/7; including nights, weekends and holidays. Employees are required to use computer technology, which requires a high level of accuracy, attention to detail and multi-tasking skills.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Duties</b></h2></div><br>
<div><p><br>
<b>Answering and Dispatching calls:</b></p><ul><li>
Gather information via multi-channel radio, 911 emergency and non-emergency phone systems, and computer terminal. Responsible for exercising independent judgment to solicit, identify, assess, evaluate, prioritize, summarize and transmit information regarding calls for service</li><li>
Answer incoming calls (radio and telephone). Ascertain nature of situation and its location</li><li>
Monitor radio activities and provide supplemental information, personnel and equipment</li><li>
Dispatch police, fire, EMS, rescue, and reserves and monitor all radio channels.</li><li>
Utilize extensive training, departmental policies, procedures and guidelines, mandates, and laws governing a dispatcher's response and conduct to determine appropriate procedure and necessary action</li><li>
Making calls for officers: tow request, detox, judges, public works, etc.</li><li>
Operate CAD to enter, receive and manipulate associated data, tracking activity and location of personnel and equipment</li><li>
Monitor severe weather and sound sirens, when needed</li></ul><b>
Maintenance and Administration of Equipment:</b><ul><li>
Monitor multiple radio channels on ARMER. Assist in coordinating activities between law enforcement, fire/rescue, medical, emergency management, municipal utility, and County Highway units operating in the field</li><li>
Utilize the CAD and Records Management Systems (RMS) to their fullest capacity</li><li>
Operate National Crime Information Center (NCIC)/Minnesota Justice Information Systems (MNJIS) terminal to exchange information with other law enforcement agencies and verify driver records, vehicle registrations, criminal histories, stolen and recovered property, etc.</li><li>
Operate public notification system by sending out emergency notifications to public or page out SWAT, dive team or others as needed</li></ul><b>
Data Processing:</b><ul><li>
Request, disseminate, enter, verify, modify and cancel protected data through computerized terminals linked to State, Federal, Interstate and local Law Enforcement systems to include but not limited to; driver and motor vehicle information, National Crime Information Center (NCIC) 'hot files'; criminal histories; persons, property, vehicle and other restricted data files</li><li>
Assist records and jail staff with entering and removing NCIC/MNJIS records</li><li>
Provide general information not limited to; filing police reports, impounded vehicles, returned property, locations in the county; various telephone, address and contact information, special event information etc.</li><li>
Search databases for information requested by officers</li><li>
Court attendance, if necessary</li></ul><b>
Other Duties:</b><ul><li>
Notify Shift Supervisor of all critical incidents or other matters requiring their attention</li><li>
Answer questions and complaints from the public in a courteous and tactful manner</li><li>
Train new employees</li><li>
Maintain a clean and respectful work environment while on duty</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><div><b>MINIMUM POSITION REQUIREMENTS:</b><br>
<ul><li>
High School Diploma or GED</li><li>
Possess and maintain a valid driver&rsquo;s license</li><li>
Must pass required background check</li><li>
Must pass required psychological evaluation</li><li>
Process basic computing skills, including a good knowledge of and experience using: E-mail and Microsoft Outlook, web browsing, basic computer mapping, Adobe pdf viewer, word processing and spreadsheet software, and ability to type 30 WMP.</li></ul><br>
<b>
DESIRED QUALIFICATIONS:</b><br>
<ul><li>
Communications experience</li><li>
Two years of experience as a public safety Communications Operator or Dispatch</li><li>
Experience in Customer Service</li><li>
Experience or education in law enforcement, fire or EMS training</li><li>
Previous experience in Criminal Justice, Corrections or Courts</li></ul><br>
<b>
REQUIRED LICENSES/CERTIFICATIONS:</b><br>
<ul><li>
State of MN Criminal Justice Information System (CJIS) certification</li><li>
NIMS Training</li><li>
Public Safety Telecommunicator Certification</li><li>
Law Communications Certification</li><li>
Fire Communications Certification</li><li>
Emergency Medical Dispatcher Certification</li></ul></div><p>
Training for the above certifications are provided by the employer and required within six months of hire as a condition of continued employment.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<p></p><div><div><b>HOURS:</b> This position involves Full-time hours which are generally a 12 hour shift in a 24/7/365 environment. You may be required at times to work outside of your regularly scheduled hours under certain circumstances.<br>
<br>
<b>SELECTION PROCESS:</b> May include, but not limited to: job related interview process, typing and comprehension testing, criminal history background check, background investigation and psychological evaluation.</div></div></div></div><p></p>
<br><div></div><div><div><div><p>Rice &amp; Steele 911 Center offers a complete benefit package including medical, dental, life insurance, holiday, sick leave and long-term disability insurance.</p></div></div></div>

Public Safety Telecommunicator - Rice/Steele 911 Dispatch Center

Serco

<div><h3 class="jobSectionHeader"><b>Position Description &amp; Qualifications</b></h3><p><br>
Are you looking for a career where you can make a significant impact every day? Join Serco as a DOTD Motorist Assistance Patrol (MAP) Emergency Response Unit Dispatcher, supporting the Louisiana Department of Transportation and Development (DOTD) in Lake Charles. Our team plays a vital role in roadway safety, helping detect, verify, and respond to incidents that affect drivers across the state.<br>
As a Dispatcher, you will monitor roadway conditions, communicate with DOTD personnel, law enforcement, and first responders, and coordinate Motorist Assistance Patrol (MAP) units to ensure roads are cleared quickly and safely.</p><div><b><br>
As a Dispatcher, you can expect to:</b><br>
<ul><li>Operate ATMS iNet software to monitor and control traffic management devices, including CCTV cameras, Digital Message Signs (DMS), ramp meters, and emergency gates.</li><li>Detect and verify roadway incidents (e.g., crashes, debris, disabled vehicles, spills) through live video monitoring.</li><li>Dispatch MAP units via radio, phone, or landline using established protocols, ensuring accurate communication of incident details and locations.</li><li>Coordinate directly with law enforcement, EMS, fire departments, towing companies, and DOTD personnel to manage and clear incidents.</li><li>Track MAP vehicle locations using GPS-enabled software to direct resources where needed most.</li><li>Activate and manage Amber Alerts and other roadway advisories in coordination with DOTD</li></ul>
and Louisiana State Police.<br>
<ul><li>Monitor weather and roadway conditions; communicate updates and post information to</li></ul>
5llla.org.<br>
<ul><li>Perform accurate logging, recordkeeping, and incident documentation in compliance with DOTD and FCC regulations.</li><li>Support DOTD during severe weather, emergencies, and large-scale special events.</li><li>Participate in annual MAP ride-alongs, ongoing training, and performance evaluations.</li></ul></div><div><b><br>
Qualifications - To be successful in this role you will have:</b><br>
<ul><li>High School Diploma or GED</li><li>Technical skills gained through prior communications experience or on-the-job training</li><li>Ability to communicate clearly and effectively under stressful conditions</li><li>Proficiency in typing and using CAD systems, CCTV, radio equipment, and computer programs</li><li>0-2 years of customer support or equivalent experience within the last three years</li><li>Flexibility to work 12-hour shifts, including nights, weekends, holidays, and declared emergencies</li><li>Strong English writing and speaking skills, with the ability to produce clear and grammatically correct communications</li><li>Ability to complete and successfully pass a 5-week paid training program Preferred Qualifications:</li><li>1-2 years of prior police or emergency response dispatching experience</li></ul>
<br>
<ul><li>Knowledge of public safety operations Additional Requirements:</li></ul>
This position is contingent upon passing a pre-employment criminal history check and drug screen.</div><h3 class="jobSectionHeader"><b><br>
Company Overview</b></h3><br>
<p>
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco&rsquo;s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
<br>
<br>
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
<br>
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Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
<br>
<br>
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
<br>
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Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p><br>
<h3 class="jobSectionHeader"><b>
Pay Transparency</b></h3><br>
<p>
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance&mdash;so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
<br>
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Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits &ndash; Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):<br>
</p><ul><li>Medical, dental, and vision insurance</li>
<li>Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract</li>
<li>401(k) plan that includes employer matching funds</li>
<li>Tuition reimbursement program</li>
<li>Life insurance and disability coverage</li>
<li>Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection</li>
<li>Birth, adoption, parental leave benefits</li>
<li>Employee Assistance Plan</li></ul><br>
<p>To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
<br>
<br>
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco&rsquo;s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.</p></div>

MAP Emergency Response Dispatcher

Clean Harbors

<div><p>Clean Harbors is seeking an onsite part-time ERTS dispatcher in <b>Jacksonville, FL </b>to organize and coordinate daily activities of dispatching employees and equipment for multiple locations within the organization. Coordinates incoming customer requests and ensures the proper manpower and equipment is dispatched to provide excellent and on-time customer services. Ensures that effective communications exist between all personnel and equipment required to provide services to customers.
</p><p>Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors Company is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology &ndash; come be part of the solution with us.
</p><p>Why work for Clean Harbors?
</p><p>- Health and Safety is our #1 priority and we live it 3-6-5!
</p><ul><li>Focus on maintaining sustainability and cleaning the Earth
</li></ul><ul><li>Competitive pay range of $25-$30 per hour
</li></ul><ul><li>Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
</li></ul><ul><li>Own part of the company with our Employee Stock Purchase Plan
</li></ul><ul><li>Opportunities for growth and development for all the stages of your career
</li></ul><ul><li>Company paid training and tuition reimbursement</li></ul></div>
<br><div><ul><li>Responsible for the completion of regulatory reporting on shift.
</li></ul><ul><li>Provides day-to-day environmental support to open projects to ensure, compliance with environmental policies, requirements, and procedures.
</li></ul><ul><li>Serves as a technical supervisor on matters relating to environmental spills.
</li></ul><ul><li>Responsible for oversite of projects including all phases of spill response including, working directly with clients to ensure a timely successful spill cleanup, regulatory compliance, client satisfaction with cost effectiveness in mind.
</li></ul><ul><li>Dispatching of contractor for excavation, transportation and disposal of products.
</li></ul><ul><li>Oversees contractors in field to determine sources and methods of controlling pollutants in air, water and soil.
</li></ul><ul><li>Accurately log information from client interactions into ALERT systems; update in a timely and accurate manner so that clients can track services, inquiries and resolution.
</li></ul><ul><li>Dispatching of contractor for excavation, transportation and disposal of products.
</li></ul><ul><li>Communicate effectively to contractors, clients, regulatory officials, etc.&hellip;, through both written and verbal communication
</li></ul><ul><li>Return all internal and external calls, emails and facsimiles in a timely manner to ensure that customers&rsquo; concerns are understood, addressed and resolved in an efficient and complete manner as possible.
</li></ul><ul><li>Maintains professional competency in all aspects of the job.
</li></ul><ul><li>Perform other job-related duties as required.</li></ul></div>
<br><div><ul><li>Must have dispatch, customer service experience
</li></ul><ul><li>Have a working knowledge or have the ability and initiative to develop a working knowledge of, OSHA and RCRA, OSHA and DOT Regulations.
</li></ul><ul><li>The candidate MUST possess strong time management skills, attention to detail, organizational skills, &amp; ability to manage multiple projects.
</li></ul><ul><li>Must be a team player and work to accomplish common goals in the department
</li></ul><ul><li>Data entry, excellent written and verbal communication.
</li></ul><ul><li>Strong computer skills with a solid proficiency in Microsoft based application, as well as software used by ERTS.
</li></ul><ul><li>The candidate MUST possess strong time management skills, attention to detail, organizational skills, &amp; ability to manage multiple projects.
</li></ul><ul><li>Ability to handle a high call volume, in a fast-paced environment dealing with emergency response calls.
</li></ul><ul><li>They must be able to effectively communicate with others, including, clients, employees and outside professionals.
</li></ul><ul><li>Able to orchestrate large volumes of data while meeting critical deadlines.
</li></ul><ul><li>They must exemplify professionalism in personal appearance and demeanor.<br>
</li></ul><p></p><p>Clean Harbors is an equal opportunity employer.
</p><p>Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.
</p><p>Clean Harbors is a Military &amp; Veteran friendly company.
</p><p>Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
</p><ul><li>CH</li></ul></div>

ERTS Dispatcher- Part Time

Orange County, FL

Assistant Dispatcher Supervisor

DFW International Airport

<div><p><b>Job Overview</b></p><p></p><div><p><b>
***No Experience Needed***</b></p><p><b>
***$28.16 Starting Pay.***</b></p><p></p><p>
Under the general supervision of the Public Safety Communications Supervisor, will learn the three areas of Public Safety Communications; operate telecommunications equipment to receive and evaluate incoming calls for police, fire and medical assistance; dispatch appropriate personnel and equipment to emergencies; operate and monitor the various CCTV systems and terminal alarms to provide surveillance support for daily incidents and criminal cases to local, state, and federal courts. This is a training role, requiring the learning of all areas so they may perform independently at completion of credentialing. Roles and responsibilities will be assigned to specific workstations, not simultaneously, based on staffing levels and operational needs. Work is performed in a stressful environment where a variety of calls, frequently emergency in nature, are screened and dispatched within short time frames.</p><p></p><p><b>
What you will be doing:</b></p><p></p><ul><li><p>
Works closely with senior Communicators and Supervisor on how to operate and monitor Emergency 911 system, multiple talk group two-way radio system and departmental telephone lines, receives and evaluates incoming requests for police, fire and medical assistance and dispatches police, fire and medical units as required based on the nature of the call; disseminates information to field units as required.</p></li><li><p>
Monitors status of all on-duty police, fire and medical units, coordinating availability of each unit and calling in additional on-call personnel as necessary.</p></li><li><p>
Maintains notification files and requests services from other Airport Board departments, specialized police/fire units, secondary ambulance services, wrecker services.</p></li><li><p>
Learns to conduct tests and interface functions on multiple electronic emergency systems and alarms, including the Emergency 911 system, to ensure proper operation and backup capability.</p></li><li><p>
Works closely with senior Communicators and Supervisor on how to operate the CCTV system across entire Airport campus, for incoming alarms, suspicious activities, and emergency responses; dispatches law enforcement for incoming alarms from terminal checkpoints in accordance with DPS Standard Operating Procedures and TSA regulations; monitor critical safety and security systems such as fire exit door alarms, exercising discretion in determining severity of situations and dispatching first responders accordingly.
</p></li><li><p>Monitors DPS radio traffic for calls to law enforcement, firefighters, and paramedics inside the terminals; utilizes CCTV equipment to follow and document police service calls for potential evidence in criminal or administrative cases.</p></li><li><p>
Ensures compliance with FCC regulations in telecommunications operations and monitors security areas via CCTV, dispatching law enforcement as needed.</p></li><li><p>
Supports law enforcement by retrieving, reviewing, copying, and distributing audio/visual recordings related to specific incidents, under the direction of a DPS Supervisor, for use as evidence in local, state, and federal court cases.</p></li><li><p>
Performs other related duties as assigned.
</p></li></ul><p></p><p><b>What you need:</b></p></div><p></p><div><ul><li><p>
Completion of high school curriculum or equivalent.</p></li><li><p>
Within one (1) year from hire, able to obtain the following licensure and certifications, if not already licensed/certified:
</p><ul><li><p>TCOLE Basic Telecommunicator license.</p></li><li><p>
Full Access TCIC/NCIC certification.
</p></li><li><p>Emergency Medical Dispatch certification through IAED.
</p></li></ul></li><li><p>Ability to receive required licensure and certification is required within one year of employment. If unable to obtain requirements, will be terminated from the role and able to seek other opportunities within the airport.
</p></li><li><p>Ability to pass CJIS Security Awareness Training within 30 days of employment.</p></li><li><p>
Must not have been convicted of a Class &ldquo;B&rdquo; misdemeanor within the last ten (10) years or any offense greater than a Class &ldquo;B&rdquo;.</p></li><li><p>
Must not have been convicted of any family violence offense.</p></li><li><p>
Ability to pass a personal and criminal background check.</p></li><li><p>
Ability to pass a psychological evaluation.</p></li><li><p>
Ability to pass a truth verification examination.</p></li><li><p>
Ability to pass a medical physical examination.</p></li><li><p>
Possession of a valid Class C driver&rsquo;s license.</p></li><li><p>
Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et. Al. and DFW Airport&rsquo;s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.</p></li><li><p>
This is a designated safety sensitive position as defined in DFW Airport&rsquo;s Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass a drug screening test prior to employment and to submit to drug screening on a random basis during the length of their employment in the safety sensitive position.</p></li><li><p>
This is a designated Essential Employee position as defined in DFW Airport&rsquo;s Categories and Classifications Administrative Policy and Procedure. An essential employee is one whose attendance is required to maintain airport operations during an emergency or inclement weather situation.
</p></li></ul><p></p><p><b>Required knowledge, skills, and abilities:</b></p></div><p></p><ul><li><p>
Knowledge and ability to use miscellaneous software including Microsoft Excel, Word, and other programs to compile and produce routine reports.</p></li><li><p>
Knowledge of principle, practices and terminology used in CCTV monitoring and its application in real-time response situations.</p></li><li><p>
Ability to remain calm under pressure, analyze situations, and make quick decisions based on established protocols.</p></li><li><p>
Ability to prepare and maintain logs and files, documenting public safety communication activities.</p></li><li><p>
Ability to clearly and effectively communicate verbally in English across various telecommunications platforms (radio, telephone), with a focus on emergency scenarios.</p></li><li><p>
Ability to think clearly and concisely, analyze data from a variety of sources, and make rapid decisions and judgments in response to emergency requests for assistance.</p></li><li><p>
Ability to process multiple audio and visual inputs simultaneously.</p></li><li><p>
Ability to maintain effective and harmonious internal and external working relationships.</p></li><li><p>
Ability to work hours and assignments as determined by operational need; i.e., 9-1-1, Police/Fire dispatch, CCTV monitoring, or others.</p></li><li><p>
Ability to follow procedures, regulations, and protocols related to telecommunications.</p></li><li><p>
Ability to communicate orally and in writing to airport employees, supervisory staff, outside agencies, tenants and guests.</p></li><li><p>
Ability to work shift hours as assigned which may include nights, weekends, rotating shifts, and holidays.</p></li><li><p>
Ability to respond to emergency callup and to work adjusted shifts under routine and non-routine events.</p></li><li><p>
Ability to work in an environment without windows or outside contact.</p></li><li><p>
Ability to eat on the job without having a scheduled coffee or meal break.</p></li></ul><p><br>
</p><p></p><p><b>Effort:</b></p><p></p><ul><li><p>
Works in a communications center including emergency dispatch and CCTV system monitors.</p></li><li><p>
Uses keyboard devices, computer monitors, radio and telephone equipment.</p></li><li><p>
Sits for extended periods of time remaining constantly attentive to telephone calls, radio transmissions, incoming alarms and telecommunications systems.</p></li><li><p>
Reacts calmly, quickly and logically in emergency situations.</p></li></ul><p></p><p><b>
About Us</b></p><p></p><p>
We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.</p><p>
Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.</p><p>
Bring your talents to DFW. Live and work with purpose.</p></div>

911 Dispatch Trainee (Public Safety Communicator Trainee)

Shoals Ambulance

<div><p><b>Definition:</b></p><p>
Under the direction of the Dispatch Supervisor, a Dispatcher will be responsible for the deployment and tracking and movement of units on an ongoing basis throughout the day per local System Status Management Plan. They will broadcast orders to crews regarding runs, emergencies and general information.
</p><p>Dispatchers will operate radio, telephone, or computer equipment relay information or orders to proper individuals or members of management.
</p><p>In addition, the dispatcher, under Emergency Medical Dispatch protocol, will be required to take caller information, determine the nature of the run request, dispatch runs (emergent and non-emergent) to the crews in an appropriate and timely manner, and record pertinent information.</p><p><b>
Reports To:</b></p><ul><li>
Dispatch Supervisor or Communications Director as appropriate for all operational activities.</li></ul><p><b>
Minimum Requirements:</b></p><ul><li>
Must possess a high degree of personal integrity and responsibility.</li><li>
Currently licensed, certified or registered by the appropriate state agencies.</li><li>
Currently certified in Emergency Medical Dispatch by MPDS or other appropriate organization.</li><li>
Must have the ability to work effectively with minimal supervision, using good judgment.</li><li>
Must have the ability to work in a fast paced, hectic, high-pressure environment.</li><li>
Must have the ability to simultaneously manage multiple activities without error.</li><li>
Must have superior spatial orientation ability in order to be able to read and interpret maps.</li><li>
Must have good computer skills and be able to type at least 30 words per minute.</li><li>
Must have the ability to work efficiently and interact in a constructive and professional manner with other employees, public safety personnel and medical staff.</li><li>
Must have the ability to interact effectively and professionally with patients, customers, clients, family members, bystanders, and the general public in such a manner as to reflect positively on the company.</li><li>
Must demonstrate a level of skill and ability consistent with the provision of quality customer care.</li><li>
Prefer previous or current certification as Emergency Medical Technician.</li></ul><p>
</p><p><b>Physical Requirements:</b></p><ul><li>
The ability to reach, push and pull.</li><li>
The ability to sit for long periods of time.</li><li>
The ability to use phones and radios to communicate with callers, crews and other staff</li><li>
The ability use mouse or keyboard to input data into computer over long periods of time.</li><li>
The ability to view graphic and text data on multiple computer screens for long periods of times.</li><li>
The ability to complete all job duties during any and all hours of the day and night.</li></ul></div>

Dispatcher

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