employee benefits manager

USI Insurance Services

<div><div><div><div><div><b>General Description:</b> Manages Employee Benefits insurance accounts and services as their day-to-day contact.</div><div></div><div><b><br>
Major Responsibilities:</b></div><ul><li>Manage a book of business comprised of fully insured clients but may include some self-insured clients.</li><li>Provide proactive, personalized support to assigned clients. Act as the primary contact between clients and insurance carriers.</li><li>As needed, preparation of materials needed for client meetings. Educate, advise and aid clients on all Compliance topics. Including, but not limited to ERISA, COBRA, FMLA, 5500s and Health Care Reform.</li><li>Set up new group insurance contracts for existing clients or new clients.</li><li>Manage the renewal process including the preparation of appropriate contractual changes.</li><li>Implement and manage programs recommended by technical resources (e.g. wellness, communications, strategies, pharmacy)</li><li>May be responsible for the marketing and placement of new benefit products.</li><li>Prepare client application for review</li><li>Determine most appropriate carriers</li><li>Analyze and compare carrier quotes and coverage offerings</li><li>Make recommendations to clients</li><li>Develop alternative strategies, plan modeling and cost reduction opportunities.</li><li>Champion client cross-selling initiatives and develop customer accounts.</li><li>Conduct on-site meetings to communicate or administer benefit plans.</li><li>Coordinates, manages and attends client meetings both virtually and in person</li><li>Develop employee communications for renewal changes, enrollment procedures, benefit changes and/or clarifications.</li><li>Resolution support and oversight for client issues such as contract clarifications and billing.</li></ul><div></div><div><b><br>
Knowledge, Skills and Abilities:</b></div><ul><li>2-4 years experience in employee benefits industry or related marketplace. College degree preferred.</li><li>Prior customer service experience is preferred.</li><li>Must hold or be willing to earn life and disability insurance license.</li><li>Comfortable with internet-based programs and Microsoft Office products.</li><li>Ability to set priorities and manage deadlines.</li><li>Ability to work in a fast-paced, team environment with minimal instruction.</li><li>Keep informed about industry information, technology and trends.</li><li>Ability to carry out complex tasks with many concrete and abstract variables.</li></ul><br>
<div></div>
</div></div><div><div><div><div><b>Why USI?</b></div><div>
With more than $2.7 billion in revenue and over 10,000 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.</div><div></div><div><b><br>
Unrivaled Resources and Support</b></div><div>
What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage&reg;, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE&reg; represents Omni, Network, Enterprise&mdash;the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.</div><div></div><div><b><br>
Industry-Leading Programs, Rewards, and Recognition</b></div><div>
In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.</div><div></div><div><b><br>
Deep Community Engagement</b></div><div>
We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects &ndash; to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint &ndash; we&rsquo;re working together as ONE to build a better future.</div><div></div><div><b><br>
Committed to a Diverse, Equitable, and Inclusive Workplace</b></div><div>
Our award-winning I&rsquo;m With U diversity, equity, and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.</div><div></div><div><b><br>
Nationally Recognized as a Top Insurance Employer</b></div><div><ul><li>
Recognized as one of Insurance Business America&rsquo;s Top Insurance Employers for the seventh consecutive year (2018-2024).</li><li>
Named to Business Insurance&rsquo;s annual list of the Best Places to Work in Insurance five years in a row (2020-2024).</li><li>
Named to Fortune&rsquo;s 2024 Best Workplaces in Financial Services &amp; Insurance list.</li><li>
Honored by Glassdoor as a Best-Led Company in the U.S. in 2024.</li><li>
Recognized by Newsweek as one of America&rsquo;s Greatest Workplaces for Diversity in 2024</li></ul><div><p>
Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!</p></div></div></div><br>
<div></div>
</div></div><div><div><div><p><i>USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time</i><i>.</i></p></div></div></div></div></div>

Employee Benefits Account Manager

IFC Benefit Solutions, Inc.

<p>We are a well-established, 40-year-old employee benefits firm seeking a proactive and experienced <b>Employee Benefits Account Manager</b>. This hybrid role is ideal for someone who thrives in client service, benefits analysis, and independent account management.</p><p><b>Responsibilities</b></p><ul><li>Manage a dedicated block of business and support employee benefit prospects.</li><li>Assist with quarterly, mid-year, and renewal meetings.</li><li>Provide prompt client support, working directly with HR teams on ACA, compliance, and plan administration questions.</li><li>Assist and manage marketing/RFPs for fully insured and alternative funding groups.</li><li>Assist Broker with proposals, attend client meetings, and support presentations.</li><li>Coordinate open enrollments and conduct/assist with employee meetings.</li><li>Build and maintain client plans in Employee Navigator and manage workflow, notes, and policy data.</li><li>Collaborate with our data analyst on renewal audits.</li></ul><p><b>Skills &amp; Qualifications</b></p><ul><li>Strong communication and client service skills.</li><li>Analytical ability to interpret data and recommend plan strategies.</li><li>Knowledge of HIPAA, ACA, COBRA, Section 125, FSA, HRA, HSA, ERISA, and general benefits compliance.</li><li>Expertise in core and ancillary benefit products and funding methods.</li></ul><p><b>Requirements</b></p><ul><li>Current <b>TX Life &amp; Health Group 1 License</b> is required.</li><li><b>3+ years</b>&rsquo; experience in an agency or broker environment.</li></ul><p>Pay: From $50,000.00 per year</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Paid time off</li><li>Work from home</li></ul><p>License/Certification:</p><ul><li>TX Life &amp; Health Group 1 License  (Required)</li></ul><p>Work Location: Hybrid remote in Colleyville, TX 76034</p>

Account Manager Employee Benefits

Mental Health Systems, Inc.

<div><p>At <b>TURN</b>, our mission is <i>Improving Lives</i>. We embrace client-centered care and uphold our core values <b>People, Culture, and Growth </b>in everything we do. We seek exceptional individuals who thrive in purpose-driven environments and are passionate about making a meaningful impact.</p><p><b>
Benefits and Safety Manager</b></p><p><b>
Department:</b> People &amp; Culture (HR)<br>
<b>Reports To:</b> Senior HR Manager<br>
<b>Location:</b> TURN Behavioral Health Services, San Diego, CA<br>
<b>Status:</b> Full-Time, Exempt, Hybrid M/W Office Days</p><p><b>
Position Summary</b></p><p>
The <b>Benefits and Safety Manager </b>serves as a dual-function operational leader responsible for managing <b>TURN&rsquo;s </b>employee benefits programs, HRIS benefits administration, and organizational health and safety compliance. This position anchors the HR Operations engine, ensuring benefit accuracy and employee support, while simultaneously maintaining compliance with Cal/OSHA, SB 553, workers&rsquo; compensation, injury reporting, safety training, and workplace safety protocols across all programs.</p><p>
This role requires deep ADP Workforce Now expertise, strong analytical and documentation discipline, and the ability to partner effectively with employees, program leadership, external vendors, and TURN&rsquo;s Facilities and HR teams.</p><p><b>
Responsibilities</b></p><p><b>
Benefits Administration</b></p><ul><li>
Serve as TURN&rsquo;s subject matter expert for ADP Workforce Now Benefits module.</li><li>
Maintain all benefits plans, eligibility rules, rates, and configurations within ADP.</li><li>
Oversee Open Enrollment build, testing, communications, and post-enrollment audits.</li><li>
Validate payroll deductions, resolve discrepancies, and prevent duplicate deductions.</li><li>
Reconcile benefit invoices monthly (medical, dental, vision, life, FSA, EAP, etc.).</li><li>
Process qualifying life events, new hire enrollments, and terminations in accordance with plan rules.</li><li>
Provide employee support regarding benefits, eligibility, claims, and vendor escalations.</li><li>
Coordinate COBRA notifications with third-party administrators.</li><li>
Ensure compliance with ACA, HIPAA, Section 125, and other federal/state regulations.</li></ul><p><b>
Health &amp; Safety Compliance</b></p><ul><li>
Manage the Injury and Illness Prevention Program (IIPP) and all written safety programs.</li><li>
Oversee compliance with Cal/OSHA, SB 553 (Workplace Violence Prevention), Bloodborne Pathogens, Heat Illness, and other regulatory requirements.</li><li>
Maintain OSHA 300, 300A, and 301 logs and submit reports as required.</li><li>
Process and track workplace injuries, coordinate care with Concentra/TPA, and monitor work restrictions and modified duty.</li><li>
Facilitate root-cause investigations and required documentation.</li><li>
Conduct safety inspections, hazard assessments, and ergonomic evaluations.</li><li>
Partner with Facilities on environmental safety, fire drills, and corrective actions.</li><li>
Manage Safety Committee operations and reporting.</li></ul><p><b>
Training &amp; Compliance Monitoring</b></p><ul><li>
Track and manage mandatory health, safety, and compliance training via Relias.</li><li>
Ensure all staff complete required annual and role-specific training.</li><li>
Partner with program leadership to improve training completion rates.</li><li>
Maintain Safety Data Sheets (SDS) and ensure access at all sites.</li><li>
Support HR in evaluation cycles, onboarding compliance, and documentation integrity.</li></ul><p><b>
HR Operations Support</b></p><ul><li>
Provide first-level support for low-risk employee relations issues.</li><li>
Support onboarding tasks including benefits orientation.</li><li>
Manage leave of absence intake, tracking, and return-to-work coordination.</li><li>
Manage accommodation requests and interactive process.</li><li>
Maintain accurate employee files and compliance documentation.</li><li>
Generate routine and ad-hoc HR reports, including benefits utilization and safety metrics.</li><li>
Collaborate with HR Analyst and HR leadership on process automation and efficiency improvements.</li></ul><p><b>
Qualifications</b></p><ul><li>
Minimum 5 years of experience in HR, Benefits Administration, Safety, or related field.</li><li>
Expert-level proficiency in ADP Workforce Now Benefits Administration (build, configuration, audits, OE setup).</li><li>
Strong knowledge of Cal/OSHA, workplace safety requirements, and workers&rsquo; compensation processes.</li><li>
Demonstrated ability to manage complex data, audits, and compliance documentation.</li><li>
Excellent communication, customer service, and problem-solving skills.</li><li>
Ability to maintain confidentiality and handle sensitive information.</li><li>
Experience in behavioral health, healthcare, or multi-site nonprofit environments, preferred.</li><li>
Professional certifications (PHR, SHRM-CP, CEBS, or safety certifications), preferred.</li></ul><p><b>
Key Competencies</b></p><ul><li>
Regulatory compliance discipline</li><li>
Analytical accuracy and attention to detail</li><li>
Employee-centered communication</li><li>
Strong follow-through and organizational skill</li><li>
Ability to manage competing priorities</li><li>
Collaborative partnership across departments</li></ul><p><b>
PHYSICAL REQUIREMENTS</b></p><p>
These physical demands represent what must be met to successfully perform the essential functions of this position. As mentioned above, reasonable accommodation may be made for qualified disabilities.</p><p>
 Seeing Hearing Speaking</p><p>
 Stooping/Bending Working in cramped spaces Moving around facility</p><p>
 Moving between offices/clients Driving &ndash; light errands Climbing</p><ul><li>Lifting/carrying heavy items Driving &ndash; in the course of job duties Using hands/fingers</li><li>Pushing/pulling/dragging items Standing for long periods Sitting for long periods</li><li>Working outside/underground</li></ul><p>
I can perform the above functions:</p><p>
 Without accommodation With accommodation. If so, please specify:</p><p><b>
OTHER DUTIES</b></p><p>
This job description isn&rsquo;t a comprehensive list of activities, duties or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><p>
TURN is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), gender, gender expression, gender identity, sexual orientation, marital status, medical condition, military or veteran status, national origin, race, religious creed, and sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions).</p></div>

Benefits and Safety Manager

Eden Rose

<p>An excellent opportunity has arisen for an experienced Employee Benefits Administrator to join a highly respected and growing firm based in Mansfield. Our client is a Chartered Employee Benefits specialist and a Platinum Investors in People employer, renowned for delivering outstanding workplace benefits solutions.</p><p>This position is ideal for an individual with a strong background in employee benefits administration who enjoys working in a professional, supportive, and client-focused environment.</p><p><strong>The Role</strong></p><p>As an Employee Benefits Administrator, you will be responsible for the efficient and accurate administration of a portfolio of employee benefit schemes. The role focuses on scheme management, compliance, and client service rather than advisory work.</p><p><strong>Key responsibilities include:</strong></p><ul><li>Administering and maintaining a range of employee benefit schemes including pensions, protection, healthcare, and salary sacrifice arrangements</li><li>Acting as a first point of contact for employers, employees, and providers</li><li>Liaising with insurers and providers on new business, renewals, claims, and amendments</li><li>Preparing scheme documentation, renewal packs, and employee communications</li><li>Supporting consultants and directors with reports and client meetings</li><li>Ensuring client records are accurate and compliant with FCA and GDPR requirements</li><li>Assisting with onboarding new employer clients and implementing benefits portals</li></ul><p></p><p><strong>About You</strong></p><ul><li>Minimum of 3 years' experience in employee benefits administration</li><li>Strong technical understanding of group pensions, group protection, and PMI</li><li>Excellent written and verbal communication skills</li><li>High level of accuracy and attention to detail</li><li>Confident dealing with clients, providers, and internal teams</li><li>Proficient in Microsoft Office and benefits platforms</li><li>Ideally working towards, or holding, relevant CII qualifications</li></ul><p></p><p><strong>What's on Offer</strong></p><ul><li>Competitive salary (£28,000 - £35,000, dependent on experience)</li><li>Hybrid working (office-based during probation, hybrid thereafter)</li><li>Discretionary annual bonus</li><li>Comprehensive company pension</li><li>Private medical insurance</li><li>Income protection and death in service cover</li><li>Financial planning services and support</li><li>Employee Assistance Programme (EAP)</li><li>On-site parking and EV car scheme</li><li>Exam and professional development support</li></ul><p></p><p>This is a rare opportunity to join a well-established and growing organisation that genuinely invests in its people and promotes long-term career development within the employee benefits and financial services sector.</p><p>To apply or learn more, please submit your CV or contact us confidentially for further details.</p>

Employee Benefits Administrator (IFA Practice)

Amgen

<div><h2 class="jobSectionHeader"><b>Join Amgen&rsquo;s Mission of Serving Patients</b></h2><p>
At Amgen, if you feel like you&rsquo;re part of something bigger, it&rsquo;s because you are. Our shared mission&mdash;to serve patients living with serious illnesses&mdash;drives all that we do.</p><p>
Since 1980, we&rsquo;ve helped pioneer the world of biotech in our fight against the world&rsquo;s toughest diseases. With our focus on four therapeutic areas &ndash;Oncology, Inflammation, General Medicine, and Rare Disease&ndash; we reach millions of patients each year. As a member of the Amgen team, you&rsquo;ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.</p><p>
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you&rsquo;ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.</p><p></p><p>
Benefits Manager</p><h2 class="jobSectionHeader"><b>
What you will do</b></h2><p>
Let&rsquo;s do this. Let&rsquo;s change the world. In this vital role you will be responsible for the oversight of Amgen&rsquo;s U.S. leaves of absence, disability, and wellness programs. This individual ensures compliance with federal and state leave regulations, manages external vendor relationships, oversees wellness programs, and provides leadership to and collaboration with team members supporting leave and wellness administration. The role serves as a critical partner to HR, payroll, staff relations, occupational health, legal, and external providers to deliver a seamless and positive employee experience.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h2 class="jobSectionHeader"><b>
Leave of Absence &amp; Disability Administration</b></h2><ul><li>
Oversee the design and compliance of U.S. leave of absence and disability programs (federal, state, and company-sponsored) and act as a subject matter expert for these areas.</li><li>
Partner with legal, payroll, staff relations and HR compliance to ensure adherence to and understanding of FMLA, ADA, state-specific leave laws, and ERISA.</li><li>
Evaluate program performance, benchmark against market best practices, and recommend design, policy or vendor enhancements.</li><li>
Lead vendor management for leave and disability partners, ensuring high-quality employee service and data accuracy.</li><li>
Develop employee and manager education tools to simplify the leave experience.</li><li>
Maintain proactive awareness of new leave and disability regulations; prepare vendors and internal stakeholders for implementation</li></ul><h2 class="jobSectionHeader"><b>
Wellness &amp; Employee Experience</b></h2><ul><li>
Manage global wellness programs, U.S. wellness initiatives, and onsite amenities (e.g., wellness rooms, fitness centers &amp; child care programs).</li><li>
Partner with vendors and internal stakeholders to deliver wellness programming that supports employee health, well-being, and work-life balance.</li><li>
Oversee the development and distribution of benefits and wellness communications, including legal notices and enrollment materials.</li><li>
Train HR staff and call-center teams on leave, disability, and wellness programs to ensure consistent employee support.</li></ul><h2 class="jobSectionHeader"><b>
Leadership &amp; Collaboration</b></h2><ul><li>
Provide leadership and guidance to benefit and leave administration team members supporting leave and wellness functions.</li><li>
Collaborate with HRBPs, staff relations, legal, occupational health, and HR leadership on program design, policy interpretation, and regulatory requirements and changes.</li><li>
Collaborate with global and cross-functional teams to ensure consistency and scalability of leave of absence programs and well-being initiatives.</li><li>
Provide guidance and support to benefit operations team and HR business partners on complex leave and wellness issues.</li><li>
Support HR change management, M&amp;A activities, and integration of acquired employees into Amgen leave and wellness programs.</li></ul><h2 class="jobSectionHeader"><b>
What we expect of you</b></h2><p>
We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.</p><p><b>
Basic Qualifications:</b></p><p>
Doctorate degree</p><h2 class="jobSectionHeader"><b>
Or</b></h2><p>
Master&rsquo;s degree and 2 years of Human Resources/Leave of Absence/Benefits experience</p><h2 class="jobSectionHeader"><b>
Or</b></h2><p>
Bachelor&rsquo;s degree and 4 years of Human Resources/Leave of Absence/Benefits experience</p><h2 class="jobSectionHeader"><b>
Or</b></h2><p>
Associate&rsquo;s degree and 8 years of Human Resources/Leave of Absence/Benefits experience</p><h2 class="jobSectionHeader"><b>
Or</b></h2><p>
High school diploma/GED and 10 years of Human Resources/Leave of Absence/Benefits experience</p><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience managing leave of absence, disability, and/or wellness programs in a complex HR environment.</li><li>
Demonstrated vendor management skills with a focus on accountability and performance monitoring.</li><li>
Strong knowledge of federal and state leave laws and disability regulations.</li><li>
Excellent communication skills with the ability to develop employee-facing materials and train HR staff.</li><li>
Workday or other HRIS system experience preferred.</li><li>
Strong problem-solving skills, customer-service orientation, and ability to manage sensitive employee situations with discretion.</li><li>
Detail-oriented with strong organizational and analytical skills.</li></ul><h2 class="jobSectionHeader"><b>
What you can expect from us</b></h2><p>
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we&rsquo;ll support your journey every step of the way.</p><p>
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.</p><p>
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:</p><ul><li>
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts</li><li>
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan</li><li>
Stock-based long-term incentives</li><li>
Award-winning time-off plans</li><li>
Flexible work models, including remote and hybrid work arrangements, where possible</li></ul><h2 class="jobSectionHeader"><b>
Apply now and make a lasting impact with the Amgen team.</b></h2><p><b>
careers.amgen.com</b></p><p>
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</p><h2 class="jobSectionHeader"><b>
Application deadline</b></h2><p>
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.</p><h2 class="jobSectionHeader"><b>
Sponsorship</b></h2><p>
Sponsorship for this role is not guaranteed.</p><p></p><p>
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.</p><p>
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.</p><p>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.</p></div>

Benefits Manager

Switch Recruitment

<p>Our client, a well established but expanding wealth management employee benefits consultancy, is currently looking to recruit an experienced Employee Benefits Administrator into their team.</p><p>Candidates will be responsible for providing administration and general support to an Employee Benefits Consultant in the day to day running of client accounts accross a range of pensions, group risk, group healthcare, flexible benefits etc. You will co-ordinate and undertake all administration in relation to the schemes including updating member data, renewals, claims data, communication materials and other associated queries.</p><p>Candidates need to come from an employee benefits background and have experience in administering Corporate pensions or Group Healthcare or Group Risk schemes including GPP's, Group Private Medical insurance, Group Risk and flexible benefit schemes. Candidates will ideally hold professional qualifications although this is not essential. You will have</p><p>excellent communication skills and ideally experience of dealing with a range of SME and Corporate clients.</p><p>In return our client is looking to offer a competitive basic salary depending on experience as well as an excellent company benefits package and scope for hybrid working.</p>

Employee Benefits Administrator

Rakuten Global

<div><div>Job Description:</div><div>
Location: This role is eligible for remote work in CO, CT, FL, GA, IL, MA, TX, WI</div><div></div><div>
Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.</div><div></div><div><div><div>
Summary</div></div><div><div>
Rakuten International is seeking a hands-on US Benefits Lead to bridge strategy and execution. This role owns day-to-day operations for health &amp; welfare and retirement programs, as well as comprehensive management of US leave of absence and workplace accommodation processes. The Lead will supervise and guide the work of our benefits specialist, and will be instrumental in leading continuous improvement and innovation within US benefits. The Lead will partner closely with the Director and key stakeholders on renewals, plan design, and vendor performance. The ideal candidate is equally comfortable rolling up their sleeves to resolve complex employee issues and stepping back to optimize processes, data, and vendor outcomes. This role requires a driven individual who is eager to shape and advance Rakuten&rsquo;s benefits strategy in the US.</div></div><div></div><div><div><br>
What you&rsquo;ll do:</div></div><div></div><div><div><br>
Program operations and employee support</div></div><div><ul><li><div>
Oversee daily administration of US health &amp; welfare plans (medical, dental, vision, HSA/FSA/Commuter, life &amp; disability, voluntary benefits, EAP, well-being) and 401(k), ensuring accuracy, timeliness, and exceptional service.</div></li></ul></div><div><ul><li><div>
Lead the comprehensive administration of US leave of absence and workplace accommodation requests (including ADA, FMLA, multi-state leave programs, and company leave programs), ensuring strict compliance, accuracy, timeliness, and empathetic support to employees, in close partnership with relevant stakeholders.</div></li></ul></div><div><ul><li><div>
Serve as escalation point for complex employee cases; research, resolve, and prevent recurrence through SOPs and training.</div></li></ul></div><div><ul><li><div>
Manage eligibility, life event processing, evidence of insurability workflows, and coordination of care/case management with carriers.</div></li></ul></div><div><ul><li><div>
Partner with Payroll to ensure accurate, timely deductions and arrears reconciliation; resolve discrepancies and over/under-collections.</div></li></ul></div><div><ul><li><div>
Lead annual open enrollment execution end-to-end: project plan, system configuration/UAT, rates, communications, training, and day-of support.</div></li></ul></div><div></div><div><div><br>
Vendor and plan management</div></div><div><ul><li><div>
Partner with our benefits and retirement brokers to manage day-to-day performance of carriers, TPAs, retirement recordkeeper, leave vendor, and COBRA administrator; own SLAs, escalations, and root-cause corrective actions.</div></li></ul></div><div><ul><li><div>
Support Director and Global Total Rewards Team on renewals, plan design changes, and RFPs; lead implementations and file feed/EDI changes in partnership with HRIS and vendors.</div></li></ul></div><div><ul><li><div>
Support People Experience Team on management and administration of the global well-being program.</div></li></ul></div><div><ul><li><div>
Reconcile and approve monthly invoices; track credits, performance guarantees, and well-being incentives.</div></li></ul></div></div><div></div><div><div><div><br>
Compliance and governance</div></div><div><ul><li><div>
Ensure compliance with all federal and state regulations pertaining to leave of absences and workplace accommodations, including FMLA, ADA, and relevant state-specific laws. Proactively identify potential risks and partner with Legal/Compliance as needed to mitigate them.</div></li></ul></div><div><ul><li><div>
Ensure compliance with ERISA, ACA, HIPAA, COBRA, Section 125, MHPAEA, and applicable state regulations; partner with Legal/Compliance as needed.</div></li></ul></div><div><ul><li><div>
Coordinate annual notices, SPDs/SMMs, SBCs, and 1095-C support with HRIS/Payroll.</div></li></ul></div><div><ul><li><div>
Manage retirement plan operations in partnership with the recordkeeper and Payroll. Provide ADP/ACP testing support, audits, Form 5500 inputs, loan/hardship reviews, QDROs, and fiduciary calendar tracking.</div></li></ul></div><div><ul><li><div>
Maintain accurate plan documents and internal SOPs; monitor legislative changes and recommend updates.</div></li></ul></div><div></div><div><div><br>
Data, systems, and analytics</div></div><div><ul><li><div>
Own benefit configurations and testing in Workday in partnership with HRIS.</div></li></ul></div><div><ul><li><div>
Develop dashboards and insights (enrollment, cost trends, participation, well-being utilization, leave interactions, retirement savings health).</div></li></ul></div><div><ul><li><div>
Forecast and track benefits budget; identify cost/savings opportunities without compromising employee experience.</div></li></ul></div><div></div><div><div><br>
People leadership and cross-functional partnership</div></div><div><ul><li><div>
Supervise a benefits specialist and provide day-to-day guidance, work allocation, and QA; coach for performance and growth.</div></li></ul></div><div><ul><li><div>
Partner closely with People Experience, HRBPs, Talent Acquisition, Global Total Rewards, Payroll, Finance, Legal, and Communications; deliver clear, inclusive employee communications and manager enablement.</div></li></ul></div><div><ul><li><div>
Drive process improvement and automation; simplify the benefits experience and reduce escalations.</div></li></ul></div><div></div><div><div><br>
Change, projects, and M&amp;A</div></div><div><ul><li><div>
Lead benefits workstreams for new programs, vendor transitions, M&amp;A, site openings, and state expansions.</div></li></ul></div></div><div><div><ul><li><div>
Manage project plans, risks, and stakeholders; deliver on time and within scope.</div></li></ul></div><div></div><div><div><br>
What you&rsquo;ll bring:</div></div><div></div><div><div><br>
Required qualifications</div></div><div><ul><li><div>
7-10 years of progressive US benefits experience across health &amp; welfare, retirement, and leave of absence with at least 2 years in a senior/lead capacity guiding others&rsquo; work.</div></li></ul></div><div><ul><li><div>
Bachelor's degree in Human Resources, Business Administration, or a related field; SHRM-SCP or CEBS certification preferred.</div></li></ul></div><div><ul><li><div>
Deep working knowledge of ERISA, ACA, COBRA, HIPAA, Section 125, FMLA, and multi-state requirements; experience with ADP/ACP testing support and retirement plan operations.</div></li></ul></div><div><ul><li><div>
Demonstrated experience managing workplace accommodation requests under the ADA and relevant state laws, including the interactive process and reasonable accommodation determinations.</div></li></ul></div><div><ul><li><div>
Strong understanding of the interplay between leave of absence laws (e.g., FMLA, state leaves) and workplace accommodation requirements (e.g., ADA).</div></li></ul></div><div><ul><li><div>
Hands-on experience running open enrollment, vendor implementations, EDI/file feeds, and invoice reconciliation.</div></li></ul></div><div><ul><li><div>
Proficiency with HRIS/benefits administration in Workday and strong Excel skills (pivot tables, lookups).</div></li></ul></div><div><ul><li><div>
Demonstrated vendor management and negotiation skills; confident navigating escalations and driving SLA accountability.</div></li></ul></div><div><ul><li><div>
Excellent judgment, confidentiality, and communication skills.</div></li></ul></div><div></div><div><div><br>
#LI-EP1</div></div></div><div></div><div>
Five Principles for Success<br>
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.<br>
<br>
Always improve, Always Advance - Only be satisfied with complete success - Kaizen<br>
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best<br>
Hypothesize - Practice - Validate &ndash; Shikumika - Use the Rakuten Cycle to succeed in unknown territory<br>
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile<br>
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team</div><div></div><div><div><div><div><div><div><div><div><i>
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.</i></div></div></div></div></div></div></div></div><div></div><div><i>
At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. </i><i>The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.</i></div><div></div>
USD $82,782.00 - $142,992.00 annually</div>

Supervisor, Benefits

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