employee communications manager

Exelon

<div>Who We Are: We're powering a cleaner, brighter future. 
 
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. 
 
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power &amp; Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). 
 
We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive. 
 
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. 
 
Are you in? Primary Purpose: 
Responsible for developing internal communications and though leadership plans and strategies as they apply on a corporate, business unit and BSC-wide level. Represents Director or Manager, Employee Communications in their absence. Supports corporate, executive and BSC communications, and overall internal communication as it applies to external audiences. Translates complex enterprise and operating company priorities into concise, complexing executive messages that inspire action and reinforce accountability. Supports and reinforces Exelon's corporate communications messages and provides communications guidance and support to all business units. Partners closely with senior executives and operating company leadership to shape and articulate clear leadership narratives aligned to Exelon's purpose, strategic priorities, and business strategy. Performs other duties as assigned by the Director, Employee Communications and VP, Corporate Communications, in support of other internal communications and executive though leadership priorities. This position reports to the Director, Employee Communications.
Primary Duties: 
<ul><li>
Ensure effective communication of corporate messages and content on a company-wide basis to employees and key stakeholders. (25%)</li><li>
Direct interface with business unit communications managers to ensure consistency of messaging. (25%)</li><li>
Develop and coordinate thought leadership plans in support of senior leadership and strategies to support business plans and objectives, as well as Exelon corporate objectives. (15%)</li><li>
Produce accurate, compelling, and editorially proficient written communications. (10%)</li><li>
Manage a variety of communication tasks to support leadership, including talking points, short presentations, and online messages. (10%)</li><li>
Consult and advise HR lead and staff on strategies for communicating HR policies, programs, and benefits. (10%)</li><li>
Manage vendor/agency relationships in the development of collateral, and the execution of projects. (5%)</li></ul>
Job Scope: 
<ul><li>
Position reports directly to the Director of Employee Communications.</li><li>
Position activities are focused on internal communications and thought leadership, while participating in and supporting initiatives and projects developed by communications managers across all business units</li><li>
Involves proactive communication planning and plan execution, significant writing, editing and development of communications materials, and a high level of coordination with other communication functions within Corporate Communications.</li><li>
Requires strong writing, editing and project management skills.</li><li>
High level of organization, strategic thinking, and presentation required</li><li>
Required travel.</li><li>
Operates independently with little or no supervision.</li></ul>
Minimum Qualifications: 
<ul><li>
Bachelors degree in Communications, Public Relations, Journalism, Advertising, or related field</li><li>
7-10 years of relevant experience; 4-7 years' experience in internal communications and publications.</li><li>
Proven, excellent communications skills; both written and interpersonal.</li><li>
Demonstrated strategic thinking and project management skills.</li><li>
In lieu of degree, 9-12 years of relevant experience.</li></ul>
Preferred Qualifications:
<ul><li>Energy business/industry knowledge.</li></ul>
Benefits:
 
<ul><li>Annual salary will vary based on a candidate&rsquo;s skills, qualifications, experience, and other factors: $104,000.00/Yr. &ndash; $143,000.00/Yr.
</li><li>Annual Bonus for eligible positions: 20%
</li><li>401(k) match and annual company contribution</li><li>
Medical, dental and vision insurance</li><li>
Life and disability insurance</li><li>
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
</li><li>Employee Assistance Program and resources for mental and emotional support</li><li>
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement</li><li>
Referral bonus program</li><li>
And much more</li></ul> 
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.</div>

Communications Manager

JPMorganChase

<div>JOB DESCRIPTION 
Members of the Corporate &amp; Firmwide Employee Communications team serve as trusted advisors to the firm&rsquo;s senior leaders and other communications managers about how to reinforce the firm&rsquo;s culture and keep employees informed about the firm&rsquo;s priorities and progress.
As a Communications Manager Vice President within Corporate Communications you will lead internal communications for the firm&rsquo;s Chief Administrative Office (CAO), the organization responsible for the workplaces, services and operational infrastructure that enable employees and clients to operate effectively across the firm&rsquo;s global footprint. You will serve as a senior communications advisor to Chief Administrative Office leadership, developing messaging strategies that translate complex operational, workplace and employee experience initiatives into clear, employee-focused communications. The role partners closely with senior stakeholders across Global Real Estate, Global Security, Amenity Services, Global Supplier Services, Document &amp; Business Solutions and other teams. In addition, you will lead communications planning for high-visibility initiatives and major workplace changes, while also guiding editorial storytelling and executive communications.
Job responsibilities<ul><li>
Serve as a trusted communications advisor to senior Chief Administrative Office leaders, providing guidance on messaging, positioning and employee engagement strategy</li><li>
Develop and execute integrated communications strategies aligned to business priorities and firmwide messaging</li><li>
Support change management communications related to workplace strategy, operational transformation and employee experience programs</li><li>
Guide communications planning for office openings, relocations, site changes and workplace experience enhancements</li><li>
Shape editorial storytelling that highlights how CAO services support employees, clients and the firm&rsquo;s operations globally</li><li>
Oversee high-visibility internal communications including organization announcements, strategic updates and employee campaigns</li><li>
Partner with HR, Global Technology and Employee Experience communicators to ensure consistent and coordinated messaging across the firm</li><li>
Lead communications for senior leader forums, town halls, site visits and employee engagement programming</li><li>
Identify opportunities to modernize communications through new tools, digital channels and AI-supported content development</li></ul>
Required qualifications, capabilities, and skills:<ul><li>
8+ years of communications experience in a large, matrixed organization</li><li>
Demonstrated experience advising and supporting senior executives</li><li>
Strong strategic thinking and ability to translate complex operational topics into clear, employee-focused messaging</li><li>
Excellent writing and editing skills with an audience-first mindset</li><li>
Proven ability to manage multiple high-visibility initiatives simultaneously</li><li>
Strong executive presence, judgment and stakeholder management skills</li><li>
Experience developing communication strategies for change initiatives or organizational programs</li><li>
Proficiency in Microsoft Office applications and enterprise communications platforms</li><li>
Bachelor&rsquo;s degree in communications, journalism, public relations or a related field</li></ul>
ABOUT US 
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><div>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans 
</div></div></div> 
 
ABOUT THE TEAM 
<div>
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we&rsquo;re setting our businesses, clients, customers and employees up for success. 
</div><div></div> 
<div>Marketing &amp; Communications teams shape the firm&rsquo;s brand and protect and grow the firm&rsquo;s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.</div></div>

Internal Communications Manager Vice President

Northrop Grumman

<div>RELOCATION ASSISTANCE: No relocation assistance available
CLEARANCE REQUIRED FOR START: No
CLEARANCE TYPE: Secret
TRAVEL: Yes, 10% of the Time<h2 class="jobSectionHeader">
Description</h2>
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work &mdash; and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Expand your horizons, advance your career, and contribute to a secure future for generations. Northrop Grumman&rsquo;s Space Sector invites you to bring your pioneering spirit to our collaborative teams. As a Employee Communications Representative &ndash; Level 2 located in McLean, VA, you&rsquo;ll be a linchpin in missions of paramount importance, defining the art of the possible from day one. The preferred location for this role is McLean, VA. May consider one of the following major Space sector locations: Linthicum, MD, or Roy, UT.
Northrop Grumman&rsquo;s Employee Communications team seeks an Employee Communications Representative who is confident in being a strategic advisor, thrives on the challenge of informing and inspiring employees around business priorities and culture, loves to story tell and constantly seeks to improve through disciplined measurement, analysis and adjustment.
In this job, you will:<ul><li>
Support our efforts to inform and inspire employees as well as drive business priorities within the Space Systems sector</li><li>
Collaborate with a cross-functional team to execute strategic campaigns that engage demographically and geographically diverse audiences, some of whom are difficult to reach</li><li>
Write, draft, edit and help facilitate the design and distribution of internal materials, newsletters, employee feature stories and other engaging content</li><li>
Be a storyteller &ndash; conceptualize, procure and produce a diverse array of inspirational content about our people, technologies, successes and business capabilities. Content will range from articles and videos, to interviews, Q&amp;As, infographics, and photo/caption features</li><li>
Represent employee communications on Space Systems Connected Storytelling team and maintain the team&rsquo;s editorial calendar and content tracker</li><li>
Draft talking points, speeches, slides, video scripts, employee announcements and executive summaries for senior leaders</li><li>
Proactively identify and track upcoming wins and milestones across the sector, and support the development and distribution of sector success stories, including amplification across the enterprise, where appropriate</li><li>
Develop, implement and measure internal communications plans that inform and inspire employees, drive business goals and support sector and enterprise communications goals</li><li>
Serve as a trusted partner to utilize the sector&rsquo;s communications channels to convey priority messages and support of broader business priorities</li><li>
Lead the piloting and implementation of employee communications measurement tools</li><li>
Collect data and support analysis to improve our approach and the results of future communications, events and activities</li><li>
Assist in the planning and execution of internal events including webcasts, site visits, conferences, leadership calls, all hands, and leadership engagements</li><li>
Lead anniversary recognition program for Space Systems, partnering with key functions to receive data and distribute anniversary cards and executing 50-year anniversary recognition process</li><li>
Manage, monitor and update distribution lists, intranet content and key resource mailboxes</li><li>
Support change management communications activities</li><li>
Support maintenance of internal communications tools, including websites and digital signage monitors</li><li>
Ensure all communications plans and tactics are consistent with the company&rsquo;s strategic vision and reflect the Northrop Grumman brand</li><li>
Work with other Communications and Functional partners across the sector and corporation</li><li>
Other duties as assigned</li></ul>
You'll be a great fit if you:<ul><li>
 Are an adventurous, self-motivated, collaborative communications strategist who thrives in fast-paced environments and can juggle multiple projects simultaneously, reprioritize quickly and meet deadlines.</li><li>
Live by prioritization and organization with sharp, scrutinizing attention to detail</li><li>
Thrive in fast-paced, action-oriented environments and able to juggle multiple projects simultaneously, reprioritize quickly and meet deadlines. Are poised, approachable and confident in being a strategic advisor to business partners and senior leaders &ndash; tailoring your recommendations in response to business goals, communications objectives and measured outcomes</li><li>
Are a strong writer, have excellent editing skills and are passionate about telling inspirational stories via articles, interviews, Q&amp;As, brief/catchy lists, infographics, videos, animations, and photo/caption features. Ideally, you&rsquo;ll bring some new ideas and formats we haven&rsquo;t tried or thought of yet</li><li>
Appreciate data and are disciplined in measuring the impact of our communications campaigns, plans and tactics</li><li>
Enjoy making connections, creating integrated stories and providing the best exposure and experience for candidates, employees, partners and customers</li><li>
Have, or quickly develop, a good understanding of our business and can find and promote compelling stories about our people and our business</li><li>
Have a track record of developing and implementing successful communications campaigns</li><li>
Love all things related to space exploration, national security space technologies and science.</li></ul> 
Basic Qualifications:<ul><li>
Bachelor&rsquo;s degree in Communications, Journalism, English, Marketing or a related field with 2 years of professional experience &ndash; OR &ndash; Master&rsquo;s degree in Communications, Journalism, English, Marketing with 0 years of professional experience</li><li>
No clearance required to start</li><li>
Excellent written and verbal communication skills, strong problem solving, organizational skills and attention to detail.</li><li>
Proficient in Associated Press Style.</li><li>
Proficient in Microsoft Office suite (Word, SharePoint, Excel, PowerPoint, Outlook)</li></ul>
 Preferred Qualifications:
<ul><li>Experience in employee, strategic or digital communications, journalism, marketing, public relations</li><li>
Experience with social media channels, audiences and practices</li><li>
Experience establishing and advancing an organization&rsquo;s brand</li></ul>
Curious about all the exciting developments with the Northrop Grumman Space Sector? Click the link below:
https://www.northropgrumman.com/space
Working at Northrop Grumman is more than just a paycheck. We offer a comprehensive Total Rewards and benefits package designed to help you thrive at work and in life. For more information on our Total Rewards package, please visit our Total Rewards site.
Northrop Grumman Total Rewards
Primary Level Salary Range: $65,500.00 - $113,800.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.</div>

Employee Communications Representative - Level 2

Nesma United Industries

<div>
 
 We are seeking a creative and proactive
 
 Senior Internal Communications Officer
 
 to drive internal communication strategies and deliver engaging employee events that align with organizational goals.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop and execute internal communication plans across multiple channels.
 </li>
 <li>
 Create clear, engaging content for employees and leadership.
 </li>
 <li>
 Plan and manage internal events (town halls, engagement activities, etc.).
 </li>
 <li>
 Partner with leadership on messaging and organizational initiatives.
 </li>
 <li>
 Monitor engagement and measure communication effectiveness.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Communications, PR, or related field.
 </li>
 <li>
 3&ndash;5 years of experience in internal or corporate communications.
 </li>
 <li>
 Experience in organizing internal events.
 </li>
 <li>
 Strong writing, communication, and project management skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Work Environment
 
 
 
 Office-based with occasional support for events.
 
</div>

Senior Internal Communications Officer

Goodwill Greater Milwaukee & Chicago

<div>RESPONSIBILITY LEVEL:

The Employee Experience Manager (EEM) is responsible for overseeing employee recruitment and development, driving store productivity, and ensuring sales and margin targets are met. This role includes managing back-of-house operations and the hardlines section on the sales floor. Additionally, the EEM handles communication channels (such as binders and boards), conducts career path check-ins, and ensures compliance with online training programs. Conducts research, evaluates data, and reports on findings, supporting the development and implementation of policies, procedures, and programs. Has familiarity with the Retail stores operations budget, may provide input into spending decisions, particularly as pertains to vendors, systems, and projects. Typically works on projects and initiatives that span 12 months 2 years.

PRINCIPAL DUTIES:

1. Focus on individual and store production goals while maximizing the value of all donations through sustainable practices and secondary market efforts to achieve budgeted sales and margin. Provide coaching to employees on their progress as needed.
2. Manages the hiring and onboarding process for new hires. Regularly assesses new employees and conducts check-ins for progress and readiness.
3. Oversees hardline product rotation to ensure a continuous flow of new merchandise and overall product availability.

4. Supports the oversight of associates and non-exempt leadership providing adequate donation and/or POS coverage. Maintain customer service levels, donation coverage, sufficient flow of new quality product and store environment standards.

5. Oversee the process to ensure all employees complete and comply with online training requirements. Monitor and support employee performance, providing feedback and development opportunities.

6. Accurately enter report data on time and monitor team s accuracy of data entry and timeliness, providing coaching if necessary.

7. Analyze report data and other relevant documentation to identify trends and areas for improvement, providing actionable insights to store leadership.

8. Consistently communicate and implement policies and procedures, addressing any concerns from the team. Manage communication channels, including communication binders and boards to keep employees informed.

9. Regularly monitor the sales floor to ensure compliance with operational standards and safety guidelines, maintaining a clean, organized, and customer-friendly environment.

10. Recognize individual employee strengths and delegate challenging work assignments to enhance employee satisfaction, development, and overall productivity.

11. Leading and Developing Talent: May partner with coworkers to advance their development.

12. Project and Change Management: May serve as a team member, or subject matter expert, for formal or department projects. Contributes ideas and helps develop solutions, while balancing demands of project work and routine job responsibilities. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

13. Problem Solving: Light supervision; works independently. Periodic review of work by manager or direct customer. Researches, analyzes, and evaluates situations and reports on findings. Solves advanced problems.
14. Technical Skill: Advanced knowledge of professional principles and skills. Comprehensive knowledge of principles, practices and procedures of particular field of specialization.

15. Community Engagement: Champions Goodwill s community engagement initiatives. Aware of Goodwill s community partner organizational and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.

16. Responsible for completing other job responsibilities/duties as assigned. 


REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 5 years experience.

2. Forklift certification, if required at site.

3. Work varied schedule and flexible hours; at least two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs.

4. Must have a working phone that allows for communication accessibility. 


CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Stoop, kneel crouch or crawl: Positions self to retrieve objects. Reach: Extending upwards or downwards to retrieve objects. Workers are subject to weather conditions (hot, humid, dry, cold etc.). Workers are subject to human blood, body fluids or tissue. Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places. Required to stand for extended periods of time, required to hear and respond to warning devices on equipment, vision Required for while using computer keyboard and work with written and electronic information and to assess store and donation center operations, travel required.

When determining placement within the salary range for this position Goodwill Greater Milwaukee &amp; Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

(SEW)</div>

Employee Experience Manager

Emirates Investment Authority

<div>Purpose 

The Employee Relations Manager is responsible for executing employee relations and payroll-related activities assigned by the Senior Manager &ndash; Compensation &amp; Employee Relations. The role supports the consistent application of internal policies, conduct standards, payroll controls, and governance frameworks, ensuring accurate documentation, confidentiality, and operational discipline across employee relations and payroll interfaces. Operating as a senior individual contributor, the role manages ER cases, supports investigations, coordinates payroll inputs (including GPSSA), and contributes to reporting, audits, and digital process improvements. 

Strategic Responsibilities
<ul><li>Support the execution of the organization&rsquo;s Employee Relations framework, policies, and procedures.</li><li>Ensure consistent and fair application of ER processes across all departments.</li><li>Contribute ER data, case insights, and trend analysis to support management reporting and governance reviews.</li><li>Support digitalization, automation, and AI-enabled enhancements within employee relations processes.</li></ul> 
Core Responsibilities
1. Employee Relations<ul><li>Execute assigned employee relations cases, including grievances, conduct issues, investigations, and performance-related matters.</li><li>Collect information, conduct interviews, prepare case documentation, and draft summaries for review and approval.</li><li>Maintain accurate, confidential, and audit-ready ER records in line with internal governance standards.</li><li>Apply ER policies consistently and support updates and version control as directed.</li></ul>
 2. Payroll &amp; GPSSA Support<ul><li>Support payroll operations by validating ER-related payroll inputs such as disciplinary actions, unpaid leave, deductions, recoveries, and final settlements.</li><li>Coordinate GPSSA-related employee data updates, changes, and documentation in collaboration with Payroll and HR Operations.</li><li>Support reconciliation of payroll exceptions arising from ER actions or employee status changes.</li><li>Ensure payroll-related documentation linked to ER cases is complete, accurate, and properly approved.</li></ul>
 3. Reporting &amp; Governance<ul><li>Maintain ER and payroll trackers, logs, and case records.</li><li>Prepare periodic reports on ER cases, trends, and payroll-related ER impacts.</li><li>Support internal audits, governance reviews, and management reporting through accurate documentation and timely responses.</li></ul>
 4. Digital &amp; Systems Support<ul><li>Use HRIS, payroll systems, and ER case management tools to execute assigned activities.</li><li>Support HR chatbot content and digital workflows related to ER and payroll processes.</li><li>Participate in automation and system enhancement initiatives affecting ER and payroll interfaces.</li></ul> 
Requirements 
 
Education &amp; Qualifications 
<ul><li>Bachelor&rsquo;s degree in Human Resources, Finance, Business Administration, or a related field.</li><li>Master&rsquo;s degree and/or professional certifications (e.g., CIPD, SHRM, WorldatWork/CCP, Certified Compensation &amp; Benefits Professional) preferred.</li></ul>
Experience Requirements<ul><li>7&ndash;10 years of progressive HR experience with strong exposure to employee relations case handling and investigations.</li><li>Experience in an investment organization, financial institution, sovereign-linked entity, or other high-governance environment preferred.</li><li>Demonstrated ability to independently execute complex ER cases under management direction.</li><li>Experience working with HR systems, digital workflows, and reporting tools.</li></ul>
Technical Expertise / AI / Data Skills<ul><li>Strong ER case handling and documentation skills.</li><li>Working knowledge of payroll processes and GPSSA administration.</li><li>High attention to detail, confidentiality, and governance compliance.</li><li>Familiarity with HR systems, digital workflows, analytics dashboards, and AI-enabled HR tools.</li></ul></div>

Employee Relations Manager

Alto

About Alto:Alto is building the mobility and fleet management platform of the future. Since 2019, Alto has been redefining the rideshare experience for drivers and passengers alike. Unlike traditional gig-based platforms, Alto drivers are W-2 employees and drive a company-owned fleet of luxury EVs, which unlocks a level of safety, consistency, and hospitality that is unmatched in the industry. Using this model, Alto is building the capabilities to support an autonomous future. Alto is currently driving on the Alto app in Dallas and Houston, and in partnership with Uber in Los Angeles and Miami, with ambitions for nationwide expansion. For more information, visitPosition OverviewThe Employee Experience Associate is a key member of our Employee Experience team, focused on delivering exceptional, consistent support to Alto&rsquo;s W-2 employee drivers. You will prioritize the employee experience by assisting off-the-road drivers with general support, policy clarification, and scheduling questions, via phone, chat, and tickets. This includes ensuring each interaction is clear, consistent, and centered on a positive, high-quality &ldquo;white glove&rdquo; experience for our employees, who are at the core of our service. Your role plays an important part in setting our employees up for success.While the core role is supporting our employees, this role may also support our Alto customers (riders) during peak times or team absences by managing support channels, monitoring trips, and proactively communicating with customers impacted by service delays or account issues.This role will be expected to work a Tuesday - Saturday schedule, with some evening hours required to support business needs.What you&rsquo;ll do:<ul><li>Employee Support: Deliver exceptional off-the-road support to employees via phone, chat, and Zendesk ticketing, focusing on scheduling, attendance, and policy clarification, and appropriately redirecting HR or Payroll-related issues.</li><li>Ticket &amp; Queue Management: Manage Zendesk queues, ensuring timely responses, maintaining SLA adherence, and delivering accurate and thorough resolutions for all employee and customer inquiries.</li><li>Employee Appeals: Review and document employee appeals related to safety scores or policy violations, escalating findings to the appropriate departments when necessary.</li><li>Data Security: Handle all employee information, disciplinary documentation, and Personally Identifiable Information (PII) with the utmost discretion and compliance with Alto&rsquo;s data privacy and security standards.</li><li>Driver Feedback Tracking: Document and accurately categorize customer-reported driver complaints, ensuring each instance is logged for Market Operations follow-up.</li><li>Customer Support: When necessary, handle inbound customer calls and texts for (via Hubspot and UJET), professionally addressing and resolving trip-related or account concerns.</li><li>Team Engagement: Actively participate in required team meetings to share trends, process improvements, and updates on driver and customer sentiment.</li></ul>Qualifications:<ul><li>1+ years of experience in a high-touch customer and/or internal support role.</li><li>High school diploma or equivalent required.</li><li>Strong interpersonal skills with a desire to help others.</li><li>Superior written and verbal communication skills. Ability to articulate complex policies clearly while conveying empathy and confidence to both customers and Alto employees.</li><li>Exceptional attention to detail and a demonstrated ability to consistently and accurately interpret, apply, and defend complex company policies (e.g., attendance, scheduling, safety appeals).</li><li>Commitment to discretion &amp; integrity when managing sensitive information (PII, disciplinary records, etc), ensuring full compliance with Alto&rsquo;s data privacy and security protocols.</li><li>Tech-savvy and comfortable navigating multiple software systems simultaneously (CRM, scheduling, timekeeping)</li><li>Proven ability to manage high-volume support queues while consistently meeting team goals and SLAs</li><li>Ability to work atypical hours when needed, including evenings and/or Saturdays.</li></ul>Bonus Points (Preferred Qualifications):<ul><li>Associate&rsquo;s degree or Bachelor's degree</li><li>Direct experience working with core CRM systems such as Zendesk, HubSpot, or UJET.</li><li>Direct experience supporting internal employees or drivers on operational, scheduling, or timekeeping topics.</li></ul>Perks of the ride:<ul><li>Competitive base salary and bonus in a high-growth startup</li><li>Medical, dental and vision insurance</li><li>401k with company match</li><li>Flexible Paid Time Off</li><li>Free Alto membership and monthly credit to ride with Alto</li></ul>ADA Statement:The above statements describe what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.EEO Statement:Alto is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions.Pay: $45,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li></ul>Application Question(s):<ul><li>Are you willing and able to work a Tuesday - Saturday schedule? </li></ul>Work Location: Hybrid remote in Dallas, TX 75235

Employee Experience Associate

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