employee relations consultant human resources firstbankpr

FirstBank

<div>EMPLOYEE RELATIONS CONSULTANT 
Our Company
At FirstBank PR, we strive to be a trusted advisor to our clients, and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client&rsquo;s expectations.
Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.
A Brief Overview
The Employee Relations Consultant (hereinafter referred to as &ldquo;ER Consultant&rdquo; or &ldquo;ERC&rdquo;) is the first point of contact to provide advice and support on all employees relations matters to managers and supervisors. The ERC will help ensure a fair and consistent delivery throughout the Corporation on HR programs, policies and procedures related to claims&rsquo; investigations as well as disciplinary actions and the applicable laws and regulations, thus promoting a positive ER culture within the business, while minimizing risks and litigation. This position includes within its scope: claims&rsquo; investigations, change and conflict management, overseeing of performance improvement plans, management of reasonable accommodations, among other related tasks. ERC will serve as liaison between the Business Units and the Human Resources Division assisting and advising company managers and supervisors regarding disciplinary matters related to performance and conduct, among others. ERC will also advise all employees regarding their rights and responsibilities as related to disciplinary actions and claims. The ER Consultant performs all his/her duties within the legal employment law framework related to local and federal laws. ER Consultants are also in charge of preparing a variety of reports including employee&rsquo;s file analysis, claims&rsquo; reports, claims&rsquo; logs, among other related documents. 
 
What you'll do<ul><li>
Advises and supports managers and supervisors in the handling of all employee relations matters, providing adequate solutions at the earliest opportunity through an objective and uniform process, ensuring procedures and best practices are consistently and fairly applied.</li><li>
Investigates a variety of Human Resources related issues including sensitive and complex situations received through different sources, including the whistleblower line (PLU), preparation of written reports with clear conclusions and presentation of cases following protocol for discussion with the Employee Relations Manager for proper determination, recommendation and/or referral.</li><li>
Ensures effective case management following the investigation protocol and positive progressive discipline.</li><li>
Develops effective relationships with the business units to promote valuable employee relations across the corporation.</li><li>
Manages the introduction of new or revised employee relations&rsquo; policies and procedures, including delivery of workshops, ensuring employees are appropriately equipped to manage such changes.</li><li>
Provides ongoing management briefing and coaching, through one to one, round tables or group learning sessions, to ensure consistent application of policies and adherence to best practices in the management of ER related issues.</li><li>
Recommends changes to established HR practices and the streamlining procedures to allow for improved HR services and outcome-focus solutions for the organization.</li><li>
Visits the business units to learn firsthand about ER issues or simply observe working environment and other HR situations.</li><li>
Attends and participates in business meetings that involve a range of issues as needed and/or assigned for the purpose of developing recommendations and/or supporting the business.</li><li>
Supports managers and supervisors on performance management issues, assists with PIP and ensures its implementation and follow up on final result for proper action.</li><li>
Assists and advises company managers about Human Resources norms, policies, procedures, as well as other ER related matters.</li><li>
Analyzes and coordinates requests for reasonable accommodation.</li><li>
Analyzes and coordinates cases of domestic violence following the protocol and HR procedures.</li><li>
Offers orientation and counseling to employees on a diversity of ER related matters.</li><li>
Enforces employee&rsquo;s compliance with Bank policies and procedures as well as federal and local laws and regulations.</li><li>
Advises by phone or travels to other regions to investigate employee relations matters.</li><li>
Prepares and submits HR reports including personnel claims log, PIP statistics, etc.</li></ul>
Competencies<ul><li>
Customer Service skills</li><li>
Business Acumen</li><li>
Knowledge of local and federal employment laws and regulations</li><li>
Knowledge of financial institutions regulatory and compliance matters</li><li>
Excellent interpersonal relations and customer focus skills</li><li>
Strong analytical and problem-solving skills</li><li>
Negotiation skills</li><li>
Presentation and facilitation skills</li><li>
Critical and analytical thinking</li><li>
Microsoft Office proficiency</li><li>
Strong communication skills (fully bilingual with excellent written and verbal skills in Spanish and English)</li></ul>
What You'll Need to Succeed 
 
 A Bachelor&rsquo;s Degree in Human Resources, Labor Relations, Industrial Psychology or Business Administration as well as three to five years of similar experience, are required for this job. MBA preferred. Proven experience in employee relation, change and conflict management is a must. 
Disclaimer 
 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, and/or skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER</div>

EMPLOYEE RELATIONS CONSULTANT - HUMAN RESOURCES - FIRSTBANKPR

Tax Law Solutions

Relocation assistance is not available for this position.Job PurposeThe Legal Consultant delivers comprehensive assistance in legal and tax matters, ensuring compliance with corporate legal standards and tax regulations throughout all business operations. This role plays an active part in the design and enhancement of business strategies, offering support in documentation, implementation, contracts, research, and client-focused deliverables. The Legal Consultant will provide general legal and operational assistance for all company clients, including implementation, contract preparation, documentation support, and corporate structuring. Additionally, this position will assist the Legal Director and the legal team with various legal matters, including, but not limited to, labor, litigation, corporate, and compliance affairs.Duties and ResponsibilitiesAs the Legal Consultant, your responsibilities will include, but are not limited to:<ul><li>Support the company's Legal Director in all legal matters, including, but not limited to, labor, corporate, compliance, and litigation.</li><li>Aid in sourcing and coordinating external resources to support legal or litigation needs.</li><li>Provide direct assistance to the company&rsquo;s Legal Director in overseeing and supporting the company's outside counsel in any litigation processes.</li><li>Independently examine and interpret legal documents related to ongoing litigations and assist in complex HR matters.</li><li>Investigate, research, and analyze a wide spectrum of legal issues and business challenges to support informed decision-making.</li><li>Collaborate with the company&rsquo;s departments to ensure legal compliance in all company client structures and strategies.</li><li>Ensure all the company clients meet ongoing economic substance requirements.</li><li>Guide managers with grants, rules, and regulations.</li><li>Maintain corporate records and documents. Create and/or document policies, procedures, and programs.</li><li>Track and manage deadlines and key steps in any service or legal issues.</li><li>Develop and draft contracts and legal documents, including but not limited to Independent Contractor Agreements, PRS Services Agreements, Buy-Sell Agreements, Membership Certificates, Redemptions and Resolutions, and Suspense and Termination Agreements.</li><li>Structure, draft, review, and analyze reports and other legal documents, as needed.</li><li>Lead the development of strategic roadmaps, recommendations, structuring, implementation, and strategies for clients.</li><li>Prepare and deliver presentations to clients on business strategies and organizational structures.</li><li>Respond to client questions and concerns.</li><li>Collect, verify, and process client information and needs to complete all required transactions.</li><li>Interface with the client and their personnel to obtain information and deliver projects.</li><li>Monitor and document client progress.</li><li>Assist with the client&rsquo;s tax compliance needs and update the tax reports as needed.</li><li>Apply tax and legal technical knowledge to specific client situations.</li><li>Clearly communicate work plan and project objectives to clients and cross-functional teams.</li><li>Participate as part of a cross-functional team.</li><li>Perform other projects as assigned by Management.</li></ul>Qualifications and Requirements<ul><li>Juris Doctor with preferred experience in business law, tax law, and finance. Minimum 5 years of experience in a law firm, in-house, or corporate/accounting professional setting.</li><li>High level of interpersonal skills with an ability to handle sensitive and confidential situations and documentation.</li><li>Be highly driven to succeed, creative, hard-working, and adaptable to a fast-paced, high-intensity work environment.</li><li>Excellent verbal and written communication skills in English.</li><li>Strong presentation skills and ability to articulate complex information.</li><li>Ability to simultaneously work on several projects and effectively manage deadlines.</li><li>Knowledge of Puerto Rico corporate and tax law.</li><li>Highly detail-oriented with a critical degree of accuracy regarding data entry and analysis.</li><li>Good problem-solving, interpersonal, organizational, and analytical skills.</li><li>Ability to multitask and work on complex projects simultaneously and see them to completion with limited supervision.</li><li>Ability to take responsibility, to work well as a team member, as well as work independently.</li><li>Possesses a high level of confidentiality.</li></ul>Salary range posted is based on candidates with a Juris Doctor and 5 to 8 years of experience.Job Type: Full-timePay: $58,400.00 - $64,500.00 per yearBenefits:<ul><li>Bereavement leave</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you willing to undergo a background check, in accordance with local law/regulations?</li><li>Are you willing to take a drug test, in accordance with local law/regulations?</li><li>How many years of Business, Corporate, or Taz Law experience do you currently have?</li></ul>Education:<ul><li>Doctorate (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: Hybrid remote in San Juan, PR 00918

Legal Consultant - Tax Law Solutions

Temporary Professional Integrated Services

<div>JOB SUMMARY
TheSales Manager is responsible for leading, developing, and driving the performance of the sales team within the travel agency. This role focuses on revenue growth, client acquisition and retention, consultant performance, and alignment with operational standards and customer experience objectives. The Sales Manager serves as a strategic leader, coach, and liaison between sales, operations, and support departments to ensure consistent execution and profitability.
KEY RESPONSIBILITIES
Sales Leadership &amp; Performance<ul><li>
Lead, motivate, and manage travel consultants to achieve individual and team sales targets.</li><li>
Establish clear sales goals, KPIs, and performance benchmarks aligned with company objectives.</li><li>
Monitor daily, weekly, and monthly sales performance and provide actionable feedback.</li><li>
Conduct regular one-on-one coaching, performance reviews, and sales strategy sessions.</li></ul>
Revenue Growth &amp; Strategy<ul><li>
Develop and execute sales strategies focused on increasing bookings, margins, and repeat business.</li><li>
Identify growth opportunities across leisure, group, corporate, and specialty travel segments.</li><li>
Promote upselling, cross-selling, and value-added services (upgrades, excursions, etc.).</li><li>
Analyze sales data, trends, and market conditions to adjust strategy accordingly.</li></ul>
Lead Management &amp; Distribution<ul><li>
Determine, manage, and strategically distribute sales leads to consultants based on availability, expertise, performance, and business priorities.</li><li>
Monitor lead flow from all channels (web, phone, referrals, marketing campaigns, and partners) to ensure timely follow-up and conversion.</li><li>
Establish and enforce lead-handling standards, response-time expectations, and accountability measures.</li><li>
Analyze lead performance and conversion metrics to optimize assignment strategies and maximize revenue outcomes.</li><li>
Collaborate with marketing and operations teams to improve lead quality, tracking, and reporting.</li></ul>
Client Experience &amp; Retention<ul><li>
Ensure high standards of customer service and client satisfaction throughout the sales cycle.</li><li>
Support consultants in handling escalated client issues, complaints, and service recovery cases.</li><li>
Reinforce best practices in communication, follow-ups, and relationship management.</li><li>
Collaborate with support teams to ensure urgent and time-sensitive cases are handled efficiently.</li></ul>
Team Development &amp; Training<ul><li>
Participate in hiring, onboarding, and training new sales consultants.</li><li>
Ensure consultants are knowledgeable in products, suppliers, systems, policies, and compliance standards.</li><li>
Identify skill gaps and coordinate training related to sales techniques, systems, and product knowledge.</li></ul>
Operational &amp; Administrative Oversight<ul><li>
Ensure adherence to internal policies, procedures, and supplier requirements.</li><li>
Collaborate with Operations and Support departments to improve workflow efficiency.</li><li>
Assist in enforcing accountability related to errors, debit memos, and booking accuracy.</li><li>
Maintain accurate records, reports, and documentation related to sales performance and activities.</li></ul>
Vendor &amp; Partner Collaboration<ul><li>
Work closely with preferred suppliers, cruise lines, tour operators, and vendors to maximize sales opportunities.</li><li>
Support promotional campaigns, supplier incentives, and sales initiatives.</li></ul>
QUALIFICATIONS
Education &amp; Experience<ul><li>
Bachelor&rsquo;s degree in Business Administration, Hospitality, Tourism, or related field preferred.</li><li>
Minimum of 3&ndash;5 years of experience in sales, with at least 1&ndash;2 years in a leadership or supervisory role.</li><li>
Strong knowledge of travel agency operations, booking systems, and supplier relationships is preferred.</li></ul>
Skills &amp; Competencies<ul><li>
Proven leadership and people-management capabilities.</li><li>
Strong sales acumen with a results-driven mindset.</li><li>
Excellent communication, coaching, and conflict-resolution skills.</li><li>
Analytical ability to interpret sales data and performance metrics.</li><li>
Strong organizational and time-management skills.</li><li>
Ability to work under pressure in a fast-paced, deadline-driven environment.</li></ul>
Technical Skills<ul><li>
Proficiency with travel booking platforms (Preferred) and CRM systems.</li><li>
Strong working knowledge of Microsoft Office.</li><li>
Key Performance Indicators (KPIs)</li><li>
Sales revenue and growth targets</li><li>
Consultant productivity and conversion rates</li><li>
Client retention and satisfaction metrics</li><li>
Margin performance and upsell penetration</li><li>
Compliance with operational and quality standards</li></ul>
Work Environment<ul><li>
Office-based</li><li>
May require extended hours during peak seasons or critical operational periods</li><li>
Full availability to work from Monday thru Saturday 8am-6pm</li></ul></div>

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EMPLOYEE RELATIONS CONSULTANT - HUMAN RESOURCES - FIRSTBANKPR

Legal Consultant - Tax Law Solutions

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