employee services manager

Confidential Company

<br/><p>1. Manage all Employee Shared Services   operations (onboarding, payroll, leave management, benefits, insurance,   mobility services, end-of-service settlements).</p><p>2. Ensure accurate, timely, and compliant   payroll processing across multiple entities and geographies.</p><p>3. Maintain employee records and documentation   in compliance with labor laws, company policies, and audit requirements.</p><p>4. Manage employee inquiries via HR helpdesk /   ticketing systems, ensuring SLA adherence and service excellence.</p><p>5. Oversee HRIS (Darwinbox, or equivalent) to   ensure accurate data governance, reporting, and analytics.</p><p>6. Drive automation, self-service portals, and   digital transformation projects to enhance efficiency and user experience.</p><p>7. Partner with IT and vendors on HR system   upgrades, integrations, and troubleshooting.</p><p>8. Ensure compliance with local labor law,   social security, tax, and internal governance standards.</p><p>9. Coordinate with internal and external   auditors for HR-related audits and risk assessments.</p><p>10. Monitor and report on KPIs related to payroll   accuracy, query resolution, compliance, and service efficiency.</p><p>11. Lead, coach, and develop the Employee   Services team, ensuring high performance and professional growth.</p><p>12. Foster a culture of accountability, service   excellence, and continuous improvement.</p><p>13. Partner with HRBPs, Finance, and business   leaders to provide insights and ensure smooth service delivery.</p><p>14. Identify process gaps and implement best   practices to streamline shared services operations.</p><p>15. Lead HR transformation initiatives (e.g., AI-driven chatbots, employee self-service apps, process automation).</p><p>16. Conduct benchmarking studies and ensure   competitive and compliant benefits structures.</p><br/>

Employee Shared Services Manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>HR Manager - Employee Services (Qatari National)
</div></div><div><div>Ref #
</div><div>227657
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 12-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the Role</b></p><p>
An exciting opportunity for Qatari Nationals to join the Qatar Airways HR - System and Administration team as HR Manager - Employee Services. This role is responsible to independently manage and exclusively provide HR Employee Services and advisory services to employees at all levels across the QR Group by ensuring alignment with HR Policies, compliance to legal and contractual procedures. Recommend best HR practices and HR solutions to the HR management to develop, determine and implement changes, maximize and improve the quality of services and policies. The role is accountable for managing timely day-to-day operations of Employee Services adhering to HR policies &amp; procedures.</p><p>
The position also is responsible to independently manage the daily running and management of ASK HR through effective use of resources, by setting &amp; meeting customer service targets as well developing key areas of improvement. The role will be responsible to manage and resolve all complaints pertaining to Employee Services department.</p><p><b>
Your duties would include:</b></p><ul><li><p>
In charge of HR Employee Services unit/s i.e. leave administration / employee banking, issuance of bank / salary / service letters, personal/dependent details update, system administrator for e-staff travel system and automation of various HR Services for QR &amp; Subs.</p></li><li><p>
Provide info and guidance to the HR Business support / other management staff with regards to various activities / procedures handled by HR Services in line with company policies.</p></li><li><p>
Ascertain and escalate submission of falsified document cases to management / HR Business support team for further investigation and disciplinary action if required, since it is considered as gross misconduct.</p></li><li><p>
Create absence types in HRMS/GEMS application providing required rules and validations in order to accommodate new leave types with the help of IT.</p></li><li><p>
Coordinate with legal department for verification of documents related to HR benefits, such as marriage certificates, birth certificates, adoption certificates, dependent details, attestations by to Ministries.</p></li><li><p>
Provide confidential reports related to the employees&rsquo; leave and dependents to the C-Level when required.</p></li><li><p>
Liaise with departments / flight crew welfare / cabin crew welfare / crew leave team to reconcile and streamline the annual leave in line with absenteeism procedures.</p></li><li><p>
Provide guidance to Subsidiary HR in applying policies/procedures in line with company policies regarding the employee matters, respond to policy queries, dependence, leaves.</p></li><li><p>
Responsible to centralize and streamline HR Services across QR Group (QR &amp; Subs) in order to avoid misappropriation of the leave and dependents data.</p></li><li><p>
Initiate and execute changes in procedures and systems, related to leave, employee banking, HR letters, Personal info update, Staff travel concerns for smooth functioning. Provide business rules and validations to IT in line with company policies and procedures.</p></li><li><p>
Accountable for various HR services provided to new joiners such as banking, account opening, issuance of family joining tickets etc.</p></li><li><p>
Responsible for the issuance of compassionate ticket/ leave in case of death of immediate family member and special cases approved by higher management on compassionate grounds.</p></li><li><p>
Accountable for the verification of medical documents pertaining to sick and maternity leave for all QR Employees within QR Group.</p></li><li><p>
Accountable for verification of documents for update of homebound Airport details for Cabin Crew and Subsidiaries, such as checking annual leave destinations.</p></li><li><p>
Ensure all calls answered efficiently and in timely manner and ensure all complaints are resolved in a professional manner in line with the SLA and QR standards.</p></li><li><p>
Create SOPSs to handle complains and calls in ASK HR and set targets to deliver a speedy, efficient and quality service to customers.</p></li><li><p>
Overall supervision of the HR Employee Services and ASK HR</p></li><li><p>
In cooperation with IT, design and implement a standardized technology solution for ASK HR and Employee Services.</p></li><li><p>
Plan, organize, and review all activities of the Unit/s to ensure professional and timely handling of all transactions.</p></li><li><p>
Ensure all transactions of unit/s are handled professionally and in a timely manner as per QR standard.</p></li><li><p>
Proactively anticipate bottle-necks and put forward solutions to ensure smooth and timely execution of requests.</p></li><li><p>
Handling rosters efficiently within the Employee Services team for smooth functioning of daily Operations</p></li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p>We are looking for a passionate and experienced professional to join our HR - System and Administration team. The ideal candidate should possess the following:</p><ul><li><p>
Bachelor&rsquo;s Degree or Equivalent with Minimum 7 years of job-related experience</p></li><li><p>
Proven experience in demonstrating flexibility to meet the changing demands of the business</p></li><li><p>
Experience in providing consultation support to employees</p></li><li><p>
Proven ability to work under pressure to defined time scales and budget</p></li><li><p>
Ability to role model best practices</p></li><li><p>
Ability and willingness to work extended and non-standard hours as required and during emergencies.</p></li><li><p>
Ability and willingness to handle highly stressful situations, including juggling multiple activities, prioritizing customer needs, responding to crisis situations.</p></li><li><p>
Command of English language</p></li><li><p>
Generalist HR Knowledge</p></li><li><p>
Strong mentoring and coaching skills. Ability to train and develop subordinate&rsquo;s skills.</p></li><li><p>
Ability to foster teamwork among team members with strong leadership skills and professionalism.</p></li><li><p>
Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.</p></li></ul><p><b>
About Qatar Airways Group:</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p></p><div><b>
How to Apply</b></div><div>
If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.</div><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227657</div></div></div></div></div></div></div></div>

HR Manager - Employee Services (Qatari National)

City of Detroit

<div><div><div><div><div><b>Salary</b></div>
</div><div><div>$95,585.00 - $110,475.00 Annually</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>Michigan, MI</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Certified-Regular Civil Service</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>2025213119904111025HRJS</div>
</div></div></div><div><div><div><div><b>Department</b></div>
</div><div><div>Human Resources Dept</div>
</div></div><div><div><div><b>Opening Date</b></div>
</div><div><div>11/10/2025</div>
</div></div></div><div><div><div><div><b>Bargaining Unit
</b></div></div><div><div>9000-Non Union Salary Regular Service General</div></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><p><b>HUMAN RESOURCES DEPARTMENT</b></p><p><b>
EMPLOYMENT SERVICES MANAGER I</b></p><div><p><br>
Description</p><p>
The Employment Services Manager 1 class includes all positions whose duties are to perform and support the application and execution of established policies, procedures and processes. ?The Employment Services Manager 1 must have a detailed understanding of the knowledge, and theory of Human Resources and Relationship Management. ?Human Resources Assistants and Employee Services Consultants in a lower series report through this position.</p></div></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Duties</b></h2></div>
<p></p><div><div><ul><li>Answers questions as a knowledgeable resource in one or more HR functional areas.</li><li>
Assists with training newer professional and technical staff.</li><li>
Assist with the development of employee engagement initiatives through data analysis, consultation, and action planning to drive organizational effectiveness.</li><li>
Assists with creating and establishing HR best practices regarding onboarding strategies, talent retention, and absence management programs.</li><li>
Collaborates with internal and external key stakeholders to develop and implement change management initiatives, and human resources policies and programs in support of city-wide initiatives.</li><li>
Conceptualizes and develops HR strategies, processes and procedures to increase customer service efficiencies.</li><li>
Develops a good working knowledge of assigned business areas and the operating processes and procedures within the City.</li><li>
Develops goals, objectives and performance metrics.</li><li>
Develops, recommends, and implements personnel policies, procedures, and programs consistent with city, state, and federal laws and regulations.</li><li>
Interprets city policies, procedures, collective bargaining agreements, laws, and regulations that affect business areas.</li><li>
Investigates employee relations and workplace concerns related to workplace violence, discrimination and harassment to ensure fair, consistent and equitable treatment of employees.</li><li>
Manages assigned special projects and programs.</li><li>
Proactively develops solutions; facilitates problem solving among different individuals/groups to reach effective outcomes.</li><li>
Provides human resources consultation and support services including, but not limited to employee relations, position management, employee engagement, and employee development.</li><li>
Provides interpretation, guidance and training in the application of city rules and regulations as they apply to employee relations and human resource policies.</li><li>
Serves as a liaison between the Human Resources Department and assigned customers by communicating and facilitating Human Resources needs.</li><li>
Works independently to define and meet customer needs, facilitating innovation and exploration of non-traditional ideas.</li></ul></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<div><p>Education<br>
Bachelor's degree with major in human resources, business, management, organizational development, or Human Resources.<br>
<br>
Experience<br>
Employment Services Manager 1 &ndash; Significantly advanced levels of responsibility and four plus (4+) years of human resources experience in any combination of the following components: compensation, recruitment/staffing, benefits, HRIS experience, employee Resource, training and development, and organizational development.<br>
<br>
Equivalency<br>
Equivalent combinations of education and experience may be substituted to meet the education and experience requirement of this position</p></div>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<div><p><b>Evaluation Plan</b></p><ul><li>
Interview: 70%</li><li>
Evaluation of Training, Experience &amp; Personal Qualifications: 30%</li><li>
Total of Interview and Evaluation T.E.P: 100%</li></ul><b>
Additional points may be awarded for:</b><ul><li>
Veteran Points: 0 &ndash; 15 points</li><li>
Detroit Residency Credit: 15 points</li></ul>
LRD: 03/19/2025<div><p><br>
License / Certificates<br>
May be required to periodically participate in continuing education opportunities in related professional development categories.?<br>
<br>
Designations from the Society of Human Resources Management, International Personnel Management Association &ndash; HRHRCI</p><ul><li>
SHRM-CP/SCP PHR/SPHR Certification preferred.</li></ul></div></div></div></div><p></p>
<br><p></p><div><div><div><div><div><b>EMPLOYMENT BENEFITS</b></div></div><div><div><div><div><div><div>The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:<br>
<br>
<b>HEALTH</b><ul> <li><b>Medical - </b>Eligible for hospital, surgical, and prescription drug benefits. </li><li><b>Dental</b> </li><li><b>Vision</b></li></ul><b>INSURANCE</b><ul><li><b> </b><b>Life Insurance - </b>Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent. </li><li><b>Long-Term Disability Insurance (Income Protection Plan) - </b>The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.</li></ul><b>PAID TIME OFF</b><ul> <li><b>Sick Leave</b> </li><li><b>Vacation</b> </li><li><b>Holidays</b></li></ul><b>OTHER LEAVE BENEFITS</b><br>
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,<br>
<br>
<b>RETIREMENT BENEFITS</b><br>
<b>City Employees Retirement System</b><br>
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:<br>
<ul><li>Completion of thirty (30) years of service;</li><li>At age sixty (60) if you have at least ten (10) years of service, or </li><li>At age sixty-five (65) with eight (8) years of service.</li><li>In the event of disability, other eligibility rules apply);</li><li>An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;</li><li>Employees are vested after ten (10) years of service, regardless of age. </li></ul><br>
<b>ADVANCEMENT OPPORTUNITIES - </b>Employees have many opportunities for growth and career advancement throughout all City departments and divisions.<br>
<br>
<br>
<b><i>Have a successful career with the City of </i></b><b><i>Detroit</i></b><b><i>. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of </i></b><b><i>Detroit</i></b><b><i>.</i></b></div></div></div></div></div></div></div></div></div><p></p>

Employment Services Manager I (to establish a list)

<div><div><div><div><div><b>Salary</b></div>
</div><div><div>$95,585.00 - $110,475.00 Annually</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>Michigan, MI</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Certified-Regular Civil Service</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>2025213119904EEMHRJS</div>
</div></div></div><div><div><div><div><b>Department</b></div>
</div><div><div>Human Resources Dept</div>
</div></div><div><div><div><b>Opening Date</b></div>
</div><div><div>11/10/2025</div>
</div></div></div><div><div><div><div><b>Bargaining Unit
</b></div></div><div><div>9000-Non Union Salary Regular Service General</div></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><div><b>HUMAN RESOURCES DEPARTMENT</b></div><div><b>
EMPLOYEE ENGAGEMENT MANAGER (EMPLOYMENT SERVICES MANAGER I)</b></div><br>
We are looking for a highly motivated individual to drive employee engagement strategies across the City of Detroit. This person will engage, influence and collaborate with stakeholders to share insights and best practices to foster a culture of engagement and innovation. This includes operationalizing engagement measurement, programs and strategies.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Duties</b></h2></div>
<p></p><div><ul><li>Oversee the city of Detroit&rsquo;s employee engagement measurement tools and programs - partnering closely with the HR Leadership, Employee Services consultants and business leaders to deliver data driven insights and approaches to align employee engagement with business objectives and employees&rsquo; greatest areas of interest</li><li>
Collaborates with internal and external key stakeholders to develop and implement change management initiatives, and human resources policies and programs in support of city-wide initiatives</li></ul><ul><li>
Conceptualizes and develops HR strategies, processes and procedures to increase customer service efficiencies</li><li>
Consult on other measurement initiatives, such as survey design, program evaluation or focus groups</li><li>
Cultivate an inclusive, motivational, empowering and performance-oriented work environment, consistent with our values</li><li>
Develops a good working knowledge of assigned business areas and the operating processes and procedures within the City</li><li>
Experience with EEO reporting, compliance, and analysis to ensure adherence to federal, state, and local regulations</li><li>
Integrate employee engagement data with other initiatives (both within HR and the city of Detroit overall) provide analytics and insights</li><li>
Maintain up-to-date knowledge and an on-going understanding of engagement trends and best practices</li><li>
Manage internal stakeholders and external vendors</li><li>
Manage, monitor and ensure performance to budget</li><li>
Manages assigned special projects and programs</li><li>
Proactively develops solutions; facilitates problem solving among different individuals/groups to reach effective outcomes</li><li>
Provides human resources consultation and support services including, but not limited to employee relations, position management, employee engagement, and employee development</li><li>
Pursue technology enhancements to improve manager action planning and comments analysis</li><li>
Supervises the Engagement Team, providing leadership, guidance, and support to drive employee engagement initiatives</li><li>
Support the employee engagement survey process, including survey item design, survey administration, report and/or dashboard design and data analytics</li><li>
Track and measure progress against employee engagement initiatives and collaborate with ESC&rdquo;s to make recommendations and ensure sustainability</li><li>
Oversee and enhance the employee recognition program to celebrate contributions and achievements across the organization</li><li>
Lead volunteer engagement efforts, partnering with internal and external stakeholders to create meaningful opportunities for employees to give back</li><li>
Provide guidance and support to ERG leaders, ensuring alignment with company goals and fostering an inclusive workplace culture</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div><br>
<div><p><br>
Education<br>
Bachelor's degree with major in human resources, business, management, organizational development, or Human Resources.<br>
<br>
Experience<br>
Employment Services Manager I &ndash; Significantly advanced levels of responsibility and four plus (4+) years of human resources experience in any combination of the following components: compensation, recruitment/staffing, benefits, HRIS experience, employee Resource, training and development, and organizational development.</p><p><b><br>
Preferred Qualifications</b></p><ul><li>
Extensive experience in HR, specifically talent management and employee engagement</li><li>
Strong data and talent analytic skills/ mindset with a deep understanding of HR data</li><li>
Excellent People Manager Skills - ability to direct, empower, lead, and hold employees accountable</li><li>
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Office 365, Smartsheet, Canva, and Adobe Pro.</li><li>
Excellent verbal and written communication skills</li><li>
People Analytics Experience - knowledge and understanding of human resources analytics and reporting with the ability to drive business value from quantitative insights; experience in researching complex problems with large data sets; simplifying quantitative data to tell a story to stakeholders</li><li>
Project Management - proven project management skills, with ability to manage multiple deliverables and develop tactical delivery plans</li><li>
Promotes Customer Focus &ndash; is aligned to what our customers need as well as what the business needs</li><li>
Fosters Innovation and Change &ndash; fosters innovation and encourages intelligent risk taking to ensure industry leadership and competitive advantage; provides change leadership expertise; proven expertise in business transformation and managing through change</li><li>
Promotes Collaboration &ndash; fosters an environment that encourages and reinforces collaboration, working across organization boundaries and sharing information and resources to achieve common goals</li><li>
Demonstrates Learning Agility &ndash; learns from experience/agile in adapting to new and different situations</li><li>
Demonstrates Ability to Consult and Influence - able to influence and bring the right people together for decision making; considers the upstream and downstream impacts</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<div><p><b>Evaluation Plan</b></p><ul><li>
Interview: 70%</li><li>
Evaluation of Training, Experience &amp; Personal Qualifications: 30%</li><li>
Total of Interview and Evaluation T.E.P: 100%</li></ul><b>
Additional points may be awarded for:</b><ul><li>
Veteran Points: 0 &ndash; 15 points</li><li>
Detroit Residency Credit: 15 points</li></ul>
LRD: 03/19/2025<p><b><br>
License / Certificates</b><br>
May be required to periodically participate in continuing education opportunities in related professional development categories</p><p>
Designations from the Society of Human Resources Management, Public Sector Human Resource Association (PSHRA)</p><ul><li>
SHRM-CP/SCP Certification preferred</li><li>
PHR/SPHR Designation preferred</li><li>
People Analytics Experience - knowledge and understanding of human resources analytics and reporting with the ability to drive business value from quantitative insights; experience in researching complex problems with large data sets; simplifying quantitative data to tell a story to stakeholders</li></ul><p>
Local Travel requirements: 15-20%</p><p>
Evenings and weekends as needed</p></div></div></div><p></p>
<br><p></p><div><div><div><div><div><b>EMPLOYMENT BENEFITS</b></div></div><div><div><div><div><div><div>The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:<br>
<br>
<b>HEALTH</b><ul> <li><b>Medical - </b>Eligible for hospital, surgical, and prescription drug benefits. </li><li><b>Dental</b> </li><li><b>Vision</b></li></ul><b>INSURANCE</b><ul><li><b> </b><b>Life Insurance - </b>Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent. </li><li><b>Long-Term Disability Insurance (Income Protection Plan) - </b>The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.</li></ul><b>PAID TIME OFF</b><ul> <li><b>Sick Leave</b> </li><li><b>Vacation</b> </li><li><b>Holidays</b></li></ul><b>OTHER LEAVE BENEFITS</b><br>
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,<br>
<br>
<b>RETIREMENT BENEFITS</b><br>
<b>City Employees Retirement System</b><br>
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:<br>
<ul><li>Completion of thirty (30) years of service;</li><li>At age sixty (60) if you have at least ten (10) years of service, or </li><li>At age sixty-five (65) with eight (8) years of service.</li><li>In the event of disability, other eligibility rules apply);</li><li>An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;</li><li>Employees are vested after ten (10) years of service, regardless of age. </li></ul><br>
<b>ADVANCEMENT OPPORTUNITIES - </b>Employees have many opportunities for growth and career advancement throughout all City departments and divisions.<br>
<br>
<br>
<b><i>Have a successful career with the City of </i></b><b><i>Detroit</i></b><b><i>. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of </i></b><b><i>Detroit</i></b><b><i>.</i></b></div></div></div></div></div></div></div></div></div><p></p>

Employee Engagement Manager (Employment Services Manager I)

Project People

<div>
 <p>
  <strong>
   Employee Experience, ER &amp; Policy Manager
  </strong>
 </p>
 <p>
  <strong>
   Reading &ndash; Hybrid-working
  </strong>
 </p>
 <p>
  <strong>
   6-month contract
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At MBNL, our mission is clear:
  <strong>
   Managing the Mobile Infrastructure to Enable Digital Britain
  </strong>
  . As the UK&rsquo;s largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our People team is at the heart of shaping the employee experience and enabling business success. Acting as a centre of excellence, we design and deliver the people strategy that ensures our organisation has the skills, resources, and engaged workforce it needs&mdash;today and for the future.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re looking for an experienced Employee Experience, ER &amp; Policy Manager to join our People Team on a contract basis. This is a unique opportunity to combine hands-on ER case management with strategic policy development and manager capability building.
 </p>
 <p>
  You&rsquo;ll play a key role in supporting both individual ER cases (grievance, disciplinary, sickness absence) and collective ER processes (potential in insourcing). But this role goes beyond case management &mdash; you&rsquo;ll be shaping the way we work by redefining our core policies in line with our
  <strong>
   desired employee experience
  </strong>
  , embedding company behaviours, and equipping line managers with the confidence to take ownership of people management activities.
  <strong>
   This is a hybrid role with a minimum of 3 days per week in our Central Reading office.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you&rsquo;ll do:
  </strong>
 </p>
 <ul>
  <li>
   Manage ER cases (grievances, disciplinaries, sickness absence, performance, flexible working), coaching managers through the process and building their capability.
  </li>
  <li>
   Lead collective ER processes such as insourcing and role and structure changes.
  </li>
  <li>
   Redefine HR policies, contracts, and supporting documents to reflect our company behaviours and a consistent &ldquo;tone of voice&rdquo; that brings to life our employee experience.
  </li>
  <li>
   Review and update policies to ensure they are simple, user-friendly, legally compliant, and aligned with best practice.
  </li>
  <li>
   Assess and model the impact of policy changes, providing recommendations for sign-off.
  </li>
  <li>
   Communicate and embed policy changes effectively, with a focus on upskilling managers.
  </li>
  <li>
   Enhance our HR intranet with clear, accessible tools, guidance, and self-service resources.
  </li>
  <li>
   Establish a robust policy review process aligned with business governance.
  </li>
  <li>
   Design and deliver training/e-learning content to strengthen line manager capability.
  </li>
  <li>
   Explore and recommend models for ongoing HR/ER advisory support.
  </li>
  <li>
   Contribute as an HR generalist to wider people and culture projects, supporting the delivery of our People Strategy.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you&rsquo;ll bring:
  </strong>
 </p>
 <ul>
  <li>
   Strong knowledge of UK employment law and ER best practice.
  </li>
  <li>
   Proven experience managing both individual and collective ER cases.
  </li>
  <li>
   Experience with insourcing.
  </li>
  <li>
   A track record of developing and implementing HR policies and frameworks.
  </li>
  <li>
   Confidence in coaching and influencing managers to take ownership.
  </li>
  <li>
   Excellent communication skills, with the ability to simplify complex processes.
  </li>
  <li>
   A proactive, solutions-focused mindset with a passion for continuous improvement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   MBNL &ndash; building strength through inclusion.
  </strong>
 </p>
 <p>
  At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other&rsquo;s uniqueness. Inclusion &amp; Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.
 </p>
 <p>
  We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.
 </p>
 <p>
 </p>
</div>


Employee Experience, ER & Policy Manager

<div><div><div><div><div><b>Salary</b></div>
</div><div><div>$77,922.00 - $96,779.00 Annually</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>Michigan, MI</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Certified-Regular Civil Service</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>2025213119903111025HRJS</div>
</div></div></div><div><div><div><div><b>Department</b></div>
</div><div><div>Human Resources Dept</div>
</div></div><div><div><div><b>Opening Date</b></div>
</div><div><div>11/10/2025</div>
</div></div></div><div><div><div><div><b>Bargaining Unit
</b></div></div><div><div>9000-Non Union Salary Regular Service General</div></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><p><b>HUMAN RESOURCES DEPARTMENT</b></p><p><b>
EMPLOYEE SERVICES CONSULTANT III</b></p><br>
The Employee Services Consultant class includes all positions whose duties are to perform and support the application and execution of established policies, procedures and processes. The Employee Services Consultant must have a detailed understanding of the knowledge, and theory of Human Resources and Relationship Management. Human Resources Assistants and Employee Services Consultants in a lower series report through this position.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Duties</b></h2></div>
<p></p><div><ul><li>Answers questions as a knowledgeable resource in one or more HR functional areas.
</li><li>Assists with training newer professional and technical staff.
</li><li>Assist with the development of employee engagement initiatives through data analysis, consultation, and action planning to drive organizational effectiveness.
</li><li>Assists with creating and establishing HR best practices regarding onboarding strategies, talent retention, and absence management programs.
</li><li>Collaborates with internal and external key stakeholders to develop and implement change management initiatives, and human resources policies and programs in support of city-wide initiatives.
</li><li>Conceptualizes and develops HR strategies, processes and procedures to increase customer service efficiencies.
</li><li>Develops a good working knowledge of assigned business areas and the operating processes and procedures within the City.
</li><li>Develops goals, objectives and performance metrics.
</li><li>Develops, recommends, and implements personnel policies, procedures, and programs consistent with city, state, and federal laws and regulations.
</li><li>Interprets city policies, procedures, collective bargaining agreements, laws, and regulations that affect business areas.
</li><li>Investigates employee relations and workplace concerns related to workplace violence, discrimination and harassment to ensure fair, consistent and equitable treatment of employees.
</li><li>Manages assigned special projects and programs.
</li><li>Proactively develops solutions; facilitates problem solving among different individuals/groups to reach effective outcomes.
</li><li>Provides human resources consultation and support services including, but not limited to employee relations, position management, employee engagement, and employee development.
</li><li>Provides interpretation, guidance and training in the application of city rules and regulations as they apply to employee relations and human resource policies.
</li><li>Serves as a liaison between the Human Resources Department and assigned customers by communicating and facilitating Human Resources needs.
</li><li>Works independently to define and meet customer needs, facilitating innovation and exploration of non-traditional ideas.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<div><p>Education<br>
Bachelor's degree with major in human resources, business, management, organizational development, or Human Resources.<br>
<br>
Experience<br>
Employee Services Consultant III &ndash; Advanced levels of responsibility and three to four (3-4) years of human resources experience in any combination of the following components: compensation, recruitment/staffing, benefits, human resources, employee relations, talent development, performance management, and organizational development.<br>
<br>
Equivalency<br>
Equivalent combinations of education and experience may be substituted to meet the education and experience requirement of this position</p></div>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<p></p><div><p><b>Evaluation Plan</b></p><ul><li>
Interview: 70%</li><li>
Evaluation of Training, Experience &amp; Personal Qualifications: 30%</li><li>
Total of Interview and Evaluation T.E.P: 100%</li></ul><p><b>
Additional points may be awarded for:</b></p><ul><li>
Veteran Points: 0 &ndash; 15 points</li><li>
Detroit Residency Credit: 15 points</li></ul><br>
LRD: 10/13/2025</div></div></div><p></p>
<br><p></p><div><div><div><div><div><b>EMPLOYMENT BENEFITS</b></div></div><div><div><div><div><div><div>The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:<br>
<br>
<b>HEALTH</b><ul> <li><b>Medical - </b>Eligible for hospital, surgical, and prescription drug benefits. </li><li><b>Dental</b> </li><li><b>Vision</b></li></ul><b>INSURANCE</b><ul><li><b> </b><b>Life Insurance - </b>Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent. </li><li><b>Long-Term Disability Insurance (Income Protection Plan) - </b>The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.</li></ul><b>PAID TIME OFF</b><ul> <li><b>Sick Leave</b> </li><li><b>Vacation</b> </li><li><b>Holidays</b></li></ul><b>OTHER LEAVE BENEFITS</b><br>
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,<br>
<br>
<b>RETIREMENT BENEFITS</b><br>
<b>City Employees Retirement System</b><br>
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:<br>
<ul><li>Completion of thirty (30) years of service;</li><li>At age sixty (60) if you have at least ten (10) years of service, or </li><li>At age sixty-five (65) with eight (8) years of service.</li><li>In the event of disability, other eligibility rules apply);</li><li>An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;</li><li>Employees are vested after ten (10) years of service, regardless of age. </li></ul><br>
<b>ADVANCEMENT OPPORTUNITIES - </b>Employees have many opportunities for growth and career advancement throughout all City departments and divisions.<br>
<br>
<br>
<b><i>Have a successful career with the City of </i></b><b><i>Detroit</i></b><b><i>. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of </i></b><b><i>Detroit</i></b><b><i>.</i></b></div></div></div></div></div></div></div></div></div><p></p>

Employee Services Consultant III (to establish a list)

Apple

<p>Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. We believe including everyone and providing an inclusive environment is necessary to embody our values, and deliver products that serve everyone.<br>
<br>
<b>Description</b><br>
<br>
Apple is seeking an experienced Employee Relations (ER) Operations Process Manager with a strong background in managing sensitive ER processes. This role requires expertise in ER process execution, complex documentation, data management, and the ability to meet deadlines with precision and efficiency.<br>
<br>
In this role, you will be responsible for managing sensitive and complex operational activities related sensitive employee relations processes. You will be the primary point of contact for US process execution and be a partner to the Employee Relations Business Partner (ERBP) and People Business Partner (PBP) teams. You&rsquo;ll also lead and be a key member of various continuous improvements processes across employee relations.<br>
<br>
<b>Preferred Qualifications</b><br>
<br>
Ability to navigate ambiguity in a high-stakes, fast-moving environment with efficiency, discretion, integrity, and confidentiality.<br>
<br>
Ability to foster strong partnerships by actively building trust, promoting open communication, and collaborating effectively to create mutual value and ensure long-term success for all stakeholders.<br>
<br>
Comfortable serving as a key point of contact and providing subject matter expertise to both internal teams and external stakeholders.<br>
<br>
Extraordinary communication and time-management skills with a demonstrated ability to foster positive relationships with people in different disciplines and at different levels.<br>
<br>
Result orientated and comfortable with ambiguity. Navigating and pivoting in an ever-changing environment does not disrupt you and your goals.<br>
<br>
Exceptional organizational skills with a proven ability to prioritize and manage multiple tasks and projects simultaneously.<br>
<br>
Demonstrate exceptional attention to detail across all aspects of work, ensuring accuracy, consistency, and thoroughness in every task.<br>
<br>
Ensure proper documentation, compliance with legal requirements, and maintenance of process and support materials.<br>
<br>
Experience supporting transformation of Employee relations processes, ensuring smooth adoption of new technologies, tools, or workflows.<br>
<br>
Experience leading ER /HR operational projects and working in a People / Employee Relations global team.<br>
<br>
Experience in project management, leading change and implementing solutions.<br>
<br>
Strong knowledge of People-centered technologies such as ServiceNow CRM and WorkDay.<br>
<br>
<b>Minimum Qualifications</b><br>
<br>
7+ years of deep expertise in employee relations and human resources processes, confident in managing complex legally impacting administration, documentation and data management.<br>
<br>
Extensive experience in managing processes and related legal and regulatory requirements.<br>
<br>
Strong presentation skills and experience with applications such as Keynote or Powerpoint<br>
<br>
Highly analytical with a strong proficiency in Excel reporting.<br>
<br>
Executive reporting skills and the ability to use data to highlight and influence.<br>
<br>
Knowledge of US Employment law and ER Processes.<br>
<br>
Bachelor&rsquo;s degree or equivalent education.<br>
<br>
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .</p>

Employee Relations Operations Process Manager

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