end user support technician

QUESSCORP MANPOWER SUPPLY SERVICES LLC

<p><strong>Job Title: </strong>L1<strong> </strong>Field Technician</p><p><strong>Department: </strong>IT Support / End User Support</p><p><strong>Job Summary:</strong></p><p>We are looking for a skilled End User Support Field Technician to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide on-site and remote support for desktops,      laptops, printers, and peripherals.</li><li>Troubleshoot operating system and      application-related issues (Windows, MS Office, email, etc.).</li><li>Install, configure, and upgrade end-user hardware      and software as per IT policies.</li><li>Manage user accounts, access rights, and group      policies in Active Directory.</li><li>Support connectivity issues including LAN, Wi-Fi,      VPN, and IP telephony.</li><li>Coordinate with vendors for hardware repairs or      replacements.</li><li>Log incidents and service requests accurately in      the ITSM tool and follow through to resolution.</li><li>Assist with onboarding/offboarding activities      (device setup, profile configurations).</li><li>Participate in IT asset inventory, audits, and      compliance reporting.</li><li>Maintain documentation, FAQs, and user guides for      common issues.</li></ul>

Arabic - Field Technician - IT support

AmTrust Financial

<div>Overview:
<div>
AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of the Teir II team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment.</div>
Responsibilities:
<div>
The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of AmTrust&rsquo;s corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other IT groups, business departments, and external entities.</div><br>
<div></div><ul><li>
Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users.</li><li>
Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.</li><li>
Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.</li><li>
Follow up with customers to ensure their technology needs are being met and issues are resolved.</li><li>
Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.</li><li>
Provide desktop/laptop break/fix/maintenance support</li><li>
Provide support to growing mobility platforms (iOS, Android, MacOS and Windows based platforms)</li><li>
Document incidents, problems and requests in the company ticketing system (ServiceNow).</li><li>
Ensures detailed work notes are documented with every ServiceNow ticket.</li><li>
Escalate critical incidents to Management as needed.</li><li>
Perform regular stock room audits to assist the IT Asset Management team</li><li>
Day-to-day-operational activities associated with shipping and receiving of IT hardware.</li><li>
Work independently while simultaneously being a collaborative team member striving for team success.</li><li>
Follow standard operating procedures around process and documentation.</li><li>
Minimal travel required.</li><li>
Keeps current with market trends and demands.</li><li>
Performs other functionally related duties as assigned.</li><li>
May be required to work overtime as assigned.</li></ul>
Qualifications:
<div>
Required:</div><ul><li>
Associates degree: proven industry experience will be acceptable in lieu of degree</li><li>
2-3 years of experience in IT Desktop Support with a focus on end user facing services</li><li>
A+ Certification highly desirable</li><li>
Experience with Windows 10</li><li>
Knowledgeable in Microsoft Office Applications</li><li>
Working knowledge with Help Desk ticketing systems such as ServiceNow</li></ul><div><br>
Preferred:</div><ul><li>
Hands on experience with Adobe Acrobat, VPN Clients, Cisco Jabber</li><li>
Troubleshoot and installation of Laptops/PC, printers, and copiers</li><li>
Experience working with Active Directory</li><li>
Basic Networking (TCP/IP)</li><li>
Cisco Phones and Soft Phones</li><li>
Microsoft MCP (Microsoft Certifications)</li></ul><div></div><div><br>
#LI-EF1</div><div>
#ONSITE</div><div>
#AMTRUST</div>
What We Offer:
<div>
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical &amp; Dental Plans, Life Insurance, including eligible spouses &amp; children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.</div><div></div><div><br>
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.</div><div></div><div><br>
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.</div></div>

Desktop Support Technician I

SAIC

<div><p>Job ID: 2511448</p><p><b>
Location: </b>WASHINGTON, DC, US</p><p><b>
Date Posted: </b>2025-11-10</p><p><b>
Category: </b>Information Technology</p><p><b>
Subcategory: </b>Technical Svcs</p><p><b>
Schedule: </b>Full-time</p><p><b>
Shift: </b>Day Job</p><p><b>
Travel: </b>No</p><p><b>
Minimum Clearance Required: </b>None</p><p><b>
Clearance Level Must Be Able to Obtain: </b>Public Trust</p><p><b>
Potential for Remote Work: </b>No</p><p><b><br>
Description</b>
</p><div><div><div><p>This position is full-time On-Site located at the Department of Transportation. This position will report to Helpdesk Manger and will be part of the end user support team to provide end user support for IT related issues. This position will mainly focus on operational support of classroom instructional technology systems, simulation center equipment, and peripheral devices installed in classrooms, simulation centers, learning spaces and conference rooms.</p><p>
Duties: Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and Mid level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.</p><ul><li>
Full-time on-site at the DOT office in Washington, DC</li><li>
Support, maintain and manage IT equipment including but not limited to projectors, video cameras, video conferencing, analog and digital audio recording for multi-media classrooms, computer hardware, peripherals, application software, laptops, designated learning spaces, and instructor stations.</li><li>
End-to-end troubleshooting and resolution.</li><li>
Coordinate system upgrade projects, including the development of Classroom Technology maintenance plans and schedules.</li><li>
Assess the operation of IT systems and equipment for the purpose of ensuring they meet current and future educational needs.</li><li>
Assess classroom configuration needs and formulates recommendations for improvement.</li><li>
Research, recommend, and implement IT equipment and configurations to meet educational needs and ensure compatibility with Academy systems and architecture.</li></ul></div></div></div><p><b>
Qualifications</b>
</p><p>Experience:</p><ul><li><p>
Must have a minimum of 4 years of experience providing desk side support, acting as specializing in troubleshooting complex and advanced end-user issues with Classroom Technology.</p></li><li><p>
Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.</p></li><li><p>
Must possess a High School Diploma. Degree may be substituted with 6 additional years of related experience. HDI Technical Support Professional required within six (6) months of employment.</p></li><li>
Experience in providing operational planning, development, and technical management of instructional technology systems and peripheral devices installed in classrooms, simulation centers, and learning spaces, as well as the maintenance of all such equipment.</li><li>
Experience in coordinating system upgrades, developing Instructional Technology maintenance plans and schedules. Current knowledge and previous experience with recent educational technology trends and resources is a plus.</li><li>
Education Management: Excellent organizational skills, keen attention to detail, the ability to prioritize duties, and a capacity to critically evaluate and quickly learn new educational technologies.</li><li>
Technology Management: Consults with faculty members and academic departments to identify, facilitate, and implement the use of educational technology in different educational settings.</li><li>
Technology Training &amp; Instruction: Participates in Academy technology and simulation committees to identify instructional goals and objectives.</li><li>
IT Support certifications such CompTIA Network+ or Google IT Support Professional Certificate Highly desirable.</li><li><p>
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.</p></li></ul><br>
<p></p>
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

IT Support Specialist

Creative Networks

<p><b>Salary: PKR 80,000 &ndash; 120,000 per month</b><br/><b>Location: NASTP, Old Airport Road, Rawalpindi (Onsite)</b></p><p><b>About Creative Networks</b><br/>Creative Networks is a UK-based managed IT and telecoms company providing support and solutions to clients across multiple industries. With offices in the UK and Pakistan, we are expanding our Islamabad team to strengthen our IT support operations.</p><p><b>About the Role</b><br/>We are hiring IT Support Engineers to provide day-to-day end-user and desktop support. You will be responsible for handling technical issues, troubleshooting hardware/software problems, and ensuring a smooth IT experience for colleagues and clients. Strong communication skills are key, as you will be directly assisting users.</p><p><b>Key Responsibilities</b></p><ul><li>Provide first and second-line IT support to end users.</li><li>Install, configure, and troubleshoot desktops, laptops, and applications.</li><li>Resolve hardware, networking, and connectivity issues.</li><li>Maintain documentation of incidents and resolutions.</li><li>Deliver excellent customer service in all support interactions.</li></ul><p><b>Requirements</b></p><ul><li>1&ndash;2 years of proven experience in IT support, desktop support, or end-user support.</li><li>Strong knowledge of Windows OS, Office 365, and basic networking.</li><li>Good problem-solving and communication skills.</li><li>Ability to work independently and manage multiple priorities.</li></ul><p><b>Why Join Us</b></p><ul><li>Competitive salary (PKR 80,000 &ndash; 120,000).</li><li>Career growth and development opportunities.</li><li>Supportive and collaborative work environment.</li><li>Be part of a growing international IT company.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs120,000.00 per month</p><p>Language:</p><ul><li>Fluent English (Required)</li></ul><p>Location:</p><ul><li>Islamabad (Required)</li></ul><p>Willingness to travel:</p><ul><li>75% (Required)</li></ul><p>Work Location: Remote</p>

IT Service Desk Engineer (Level 2)

STERIS

<div><p>At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.</p><div><div><div><h2 class="jobSectionHeader"><b>
Position Summary</b></h2>
</div><div><p>
The Associate Software Developer is <b>generally-skilled</b> in all areas of front-line IT customer support. Provides first level support to STERIS employees for end user problems and requests as relates to the Pro WFM time and attendance software. Provides remote computer support to USA and Global facility and home based users. Uses problem recognition, research, isolation and resolution steps to diagnose hardware, software and Pro WFM application problems. Performs wireless device support. Monitors and responds to problems assigned in a ticketing system recording conversations and troubleshooting in detail. Assists with training customers on web and mobile versions of Pro WFM. Escalates problems to appropriate I.T. resources when needed. Provides wireless device configuration and administration. Configures and maintains physical clocks. Submits support tickets with UKG for problem resolution and questions that STERIS IT is unable to answer. Creates and maintains standard operating procedures and knowledge base articles. Configures the Pro WFM application per guidance from the user community. Maintains schedules and assists in training users to perform this maintenance.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What You'll do as an Associate Software Developer</b></h2>
</div><div><p>
End User Support &ndash;</p>
<ul>
<li>Provide first level support to STERIS employees.</li>
<li>Provides digital and phone support for end user problems and requests.</li>
<li>Diagnose hardware, software and Pro WFM application problems.</li>
<li>Uses appropriate problem recognition, research, isolation and resolution steps.</li>
<li>Perform wireless device troubleshooting.</li>
<li>Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue.</li>
<li>Provides support for facility, remote facility and home based users.</li>
<li>Provides support for USA and other global facilities.</li>
<li>Monitors and responds to ticketing system assignments.</li>
<li>Assists with training customers on Pro WFM web and mobile applications.</li>
<li>Escalates when needed; notifying appropriate I.T. resource.</li>
</ul>
<p>End User Administration -</p>
<ul>
<li>User setup for Pro WFM accounts.</li>
<li>Configures and deploys mobile devices and performs wireless administration.</li>
<li>Creates and maintains standard operating procedures and knowledge base articles.</li>
<li>Updates Pro WFM configurations and maintains rules and schedules.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>The Experience, Abilities and Skills Needed</b></h2>
</div><div><ul><li>High School Diploma or GED/Vocational/Technical Degree Preferred</li>
<li>At least one year of experience in an IT technical support position.</li>
</ul>
<p>Soft skill proficiency is critical:</p>
<ul>
<li>Telephone etiquette with professional verbal and written communication skills</li>
<li>Professionalism and cooperation when working with Customers, team members and management is essential.</li>
<li>Listening and questioning skills</li>
<li>Self-starter who adapts readily to changes in workload, staffing and scheduling</li>
<li>Able to receive formal/informal training and retain the information so that it may be applied later at an independent level.</li>
<li>Able to multi-task and seek out the appropriate resources independently to resolve issues.</li>
</ul>
<p>Technical proficiency:</p>
<ul>
<li>Account Management/Passwords</li>
<li>Software: Windows Operating System, current and prior versions. Including entire Microsoft Office Suite</li>
<li>Hardware: Computers, laptops, tablets and desktops</li>
<li>Wireless &ndash; smart devices</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>What STERIS Offers</b></h2>
</div><div><p>
At STERIS, we invest in our employees and their families for the long term! STERIS wouldn&rsquo;t be where it is today without our incredible people. We share our success together with you by rewarding you for your hard work and achievements.</p><br>
<p></p>
<p><i>
Here is just a brief overview of what we offer:</i></p><br>
<p></p>
<ul>
<li>Competitive Pay</li>
<li>Extensive Paid Time Off and (9) added Holidays.</li>
<li>Excellent healthcare, dental, and vision benefits</li>
<li>401(k) with a company match</li>
<li>Long/Short term disability coverage</li>
<li>Parental Leave</li>
<li>Additional add-on benefits/discounts for programs such as Pet Insurance</li>
<li>Continued training and educations programs</li>
<li>Excellent opportunities for advancement in a stable long-term career</li>
<li>#LI-KS1 #LI-Hybrid</li>
</ul></div></div></div><p>
Pay range for this opportunity is $65,000-$75,000. This position is eligible for bonus participation.</p><br>
<p></p>
<p>
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.</p><br>
<p></p>
<p>
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits</p><br>
<p></p>
<p>
Open until position is filled.</p><div><br>
</div>
<div><div>STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.</div>
<div></div>
<div>If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.</div>
<div></div>
<div>STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.</div>
<div></div>
<div>The full affirmative action program, absent the data metrics required by &sect; 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location&rsquo;s HR Office during normal business hours.</div></div></div>

Associate Software Developer

<p><b>Salary: PKR 80,000 &ndash; 120,000 per month</b><br/><b>Location: NASTP, Old Airport Road, Rawalpindi (Onsite)</b></p><p><b>About Creative Networks</b><br/>Creative Networks is a UK-based managed IT and telecoms company providing support and solutions to clients across multiple industries. With offices in the UK and Pakistan, we are expanding our Islamabad team to strengthen our IT support operations.</p><p><b>About the Role</b><br/>We are hiring IT Support Engineers to provide day-to-day end-user and desktop support. You will be responsible for handling technical issues, troubleshooting hardware/software problems, and ensuring a smooth IT experience for colleagues and clients. Strong communication skills are key, as you will be directly assisting users.</p><p><b>Key Responsibilities</b></p><ul><li>Provide first and second-line IT support to end users.</li><li>Install, configure, and troubleshoot desktops, laptops, and applications.</li><li>Resolve hardware, networking, and connectivity issues.</li><li>Maintain documentation of incidents and resolutions.</li><li>Deliver excellent customer service in all support interactions.</li><li><b>MS-900 Microsoft 365 Fundamentals or willing to complete within 6 months of employment by themselves.</b></li></ul><p><b>Requirements</b></p><ul><li>1&ndash;2 years of proven experience in IT support, desktop support, or end-user support.</li><li>Strong knowledge of Windows OS, Office 365, and basic networking.</li><li>Good problem-solving and communication skills.</li><li>Ability to work independently and manage multiple priorities.</li><li>Weekend work may be required.</li></ul><p><b>Why Join Us</b></p><ul><li>Competitive salary (PKR 80,000 &ndash; 120,000).</li><li>Career growth and development opportunities.</li><li>Supportive and collaborative work environment.</li><li>Be part of a growing international IT company.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs120,000.00 per month</p><p>Language:</p><ul><li>Fluent English (Required)</li></ul><p>License/Certification:</p><ul><li>MS-900 365 Fundamentals/ acquire it within 6 months (Required)</li></ul><p>Location:</p><ul><li>Islamabad G-8/Markaz (Required)</li></ul><p>Willingness to travel:</p><ul><li>75% (Required)</li></ul><p>Work Location: In person</p>

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate (Engineering / Science)<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 2 - Knowledgeable<br>
Tertiary -&gt; Behavioral | Aptitude | Information Processing | 2 - Knowledgeable<br>
<br>
1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift<br>
2. Ability to comprehend end users from international locations over the phone<br>
3. Recording, classifying and prioritizing tickets<br>
4. Providing initial support and troubleshooting based on Knowledge Base articles<br>
5. Contributing to Knowledge Base with new articles<br>
6. Taking a remote of an end users&rsquo; machine if required while troubleshooting<br>
7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support<br>
8. Monitoring the status and documenting the progress towards resolution of all open tickets<br>
9. Keeping affected users informed about the progress.<br>
10. Escalating the process if necessary<br>
11. Resolution confirmation and closure of tickets within the SLA<br>
12. Attend trainings and complete certifications for set competencies<br>
<br>
Technical Skills
<br>
1. Ability to differentiate between different type of IT assets<br>
2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11<br>
3. Understanding of desktop applications and how do they work, installation and uninstallation<br>
4. Ability to support users in business applications based on SOP&rsquo;s<br>
5. Troubleshooting Desktop/Application remotely<br>
6. Ability to carry out Disk management, Disk Encryption, Wireless configuration<br>
7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP<br>
8. Ability to Install and configure email client, troubleshoot connectivity issues<br>
9. Ability to troubleshoot calls for printers and copiers locally and remotely<br>
<br>
Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain &ndash; (For MSP and Enterprise)</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Riyadh</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
23-Oct-2025</p></div></div></div></div></div><div></div>

Administrator - Service Desk (SD1)

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