end user support technician

ivision

<div>
 
 Job Description &ndash; Desktop Support Technician
 
 
 
 
 Title
 
 
 
 Desktop Support Technician
 
 
 
 Description
 
 
 
 The Desktop Support Technician&rsquo;s role is to provide a single point of contact for end users to receive support and maintenance within the organization&rsquo;s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end-user assistance where required.
 
 
 
 Responsibilities
 
 
 
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Assist in developing long-term strategies and capacity planning for meeting future end-user device needs.
 
 
 </li>
 </ul>
 
 Acquisition &amp; Deployment
 
 
 
 <ul>
 <li>
 Conduct research on end-user devices in support of standardization and procurement efforts. Evaluate and recommend products for purchase.
 </li>
 <li>
 Write technical specifications for purchase of end-user devices and related products.
 
 
 </li>
 </ul>
 
 Operational Management
 
 
 
 <ul>
 <li>
 Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
 </li>
 <li>
 Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
 </li>
 <li>
 Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
 </li>
 <li>
 Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required deskside service levels.
 </li>
 <li>
 Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
 </li>
 <li>
 Collaborate with LAN technicians/network administrators to ensure efficient operation of the company&rsquo;s end-user computing environment.
 </li>
 <li>
 Where required, administer and resolve issues with associated end-user workstation networking software products.
 </li>
 <li>
 Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
 </li>
 <li>
 Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.
 </li>
 <li>
 Ensure that physical deskside connections (RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
 </li>
 <li>
 Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
 </li>
 <li>
 Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring end-user device operations.
 </li>
 <li>
 Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed.
 </li>
 <li>
 If necessary, liaise with third-party support and equipment vendors.
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Formal Education &amp; Certification
 
 
 
 <ul>
 <li>
 College diploma or university degree in the field of computer science and/or 1+ year equivalent work experience.
 </li>
 <li>
 The following certifications are highly desired
 </li>
 <li>
 ITIL Foundation
 </li>
 <li>
 Comptia A+
 </li>
 <li>
 Comptia Network +
 </li>
 <li>
 Google IT Support Professional
 </li>
 <li>
 HDI Support Center Analyst (HDI-SCA)
 
 
 </li>
 </ul>
 
 Knowledge &amp; Experience
 
 
 
 <ul>
 <li>
 Excellent technical knowledge of hardware, including Apple, Dell, HP, Lenovo, and others as required
 </li>
 <li>
 Excellent technical knowledge of PC internal components.
 </li>
 <li>
 Hands-on hardware troubleshooting experience.
 </li>
 <li>
 Extensive equipment support experience with PC peripheral devices including monitors, docking stations, printers, and others as required to support end-user needs.
 </li>
 <li>
 Working technical knowledge of current protocols, operating systems, and standards, including Windows 7+ and macOS 10+.
 </li>
 <li>
 Ability to operate tools, components, and peripheral accessories.
 </li>
 <li>
 Able to read and understand technical manuals, procedural documentation, and OEM guides.
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 <ul>
 <li>
 Ability to conduct research into PC issues and products as required.
 </li>
 <li>
 Effective interpersonal skills and relationship-building skills.
 </li>
 <li>
 Strong written and oral communication skills.
 </li>
 <li>
 Ability to present ideas in user-friendly language.
 </li>
 <li>
 Understanding of the organization&rsquo;s goals and objectives.
 </li>
 <li>
 Analytical and problem-solving abilities, with keen attention to detail.
 </li>
 <li>
 Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
 </li>
 <li>
 Experience working in a team-oriented, collaborative environment.
 </li>
 <li>
 Strong customer-service orientation.
 </li>
 <li>
 Driver&rsquo;s license in good standing.
 
 
 </li>
 </ul>
 
 Work Conditions
 
 
 
 <ul>
 <li>
 Availability for onsite work Monday &ndash; Friday
 </li>
 <li>
 Availability for on-call rotation.
 </li>
 <li>
 Sitting for extended periods of time.
 </li>
 <li>
 Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
 </li>
 <li>
 Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
 
 
 </li>
 </ul>
 _____________________________________________________
</div>

Desktop Support Technician - Duluth

Ovation Workplace services

<div>Job Role &ndash; Desktop Support Technician 
Job Summary 
Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, 
answer questions, troubleshoot and document steps performed to resolve challenges with hardware, 
software and application issues in a ticketing system. The candidate will also need to facilitate 
customer resolution for calls and engage their supervisors and managers to ensure operational 
consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break 
Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating 
systems and platforms, as well be able to provide support and apply desktop fault resolution for the 
approved application suite. Ideal candidate should have relevant 2-3 years&rsquo; experience in Windows 
Desktop support. 
a) Provide first/second level contact and problem resolution for customer issues. 
b) Work with Third Party Vendors to remediate complex AV issues as needed. 
c) Provide timely communication on issue status and resolution. 
d) Maintain ticket updates for all reported incidents. 
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and 
Microsoft Office 2010, Cisco Jabber, another authorized desktop application. 
f) Should have basic knowledge of Mac operating system, to support Apple pc users. 
g) Install, upgrade, support and troubleshoot for printers, computer hardware. 
h) Performs general preventative maintenance tasks on computers, laptops, printers. 
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral 
equipment. 
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and 
workstation hardware/software. 
k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart 
Devices and Telecoms. 
l) This position requires the ability to work in a project-based environment requiring flexibility and 
teamwork. Performs other duties as assigned. 
Candidate Required Minimum Qualifications and Skills 
a) Bachelor&rsquo;s Degree or equivalent in Computer Science or related field. 
b) CompTIA A+, Microsoft Certified Professional (MCP) or better. 
c) Minimum of 18 months years of IT experience. 
d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware 
installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. 
e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, 
Windows PC/laptop management via Active Directory. 
f) Proven analytical, troubleshooting and problem-solving skills. 
g) Proven ability to multi-task, effectively determine priorities and meet SLA&rsquo;s. 
h) Excellent communication relationship-building and internal customer service skills. 
i) Adaptable and flexible in a fast-changing industry and work environment. 
j) Willing to work off-hours and weekends when required for projects or emergency support.<h3 class="jobSectionHeader">
Job Requirements &ndash; Desktop Support Technician</h3>
<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
</li><li>
Minimum 18 months to 3 years of hands-on experience in Desktop / End-User Support.
</li><li>
Strong experience supporting Windows operating systems (Windows 7, 8.1, 10).
</li><li>
Proficiency with Microsoft Office / Office 365 applications.
</li><li>
Working knowledge of Active Directory, including user account management and Group Policy Objects (GPOs).
</li><li>
Experience with PC hardware installation, troubleshooting, and break/fix support.
</li><li>
Familiarity with enterprise antivirus and endpoint security solutions.
</li><li>
Basic knowledge of macOS to support Apple desktop and laptop users.
</li><li>
Experience supporting printers, peripherals, and accessories.
</li><li>
Understanding of networking fundamentals (LAN/WAN, TCP/IP, DNS, DHCP) for basic connectivity troubleshooting.
</li><li>
Exposure to mobile device management for iOS and Android devices.
</li><li>
Experience using ITSM / Helpdesk ticketing systems for incident and request management.
</li><li>
Strong analytical, troubleshooting, and problem-solving skills.
</li><li>
Ability to prioritize tasks, multitask, and meet SLA commitments in a fast-paced support environment.
</li><li>
Excellent verbal and written communication skills with a customer-focused approach.
</li><li>
Proven ability to work independently and collaboratively in a team-based environment.
</li><li>
Flexibility to work in a project-driven, shift-based environment, including off-hours or weekends when required.
</li><li>
Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP) or higher are preferred.
</li></ul>
The Desktop Support Technician is responsible for providing day-to-day local and remote technical support to end users within the IT Support Center. This role involves handling inbound support requests, troubleshooting and resolving hardware, software, operating system, and application issues, and accurately documenting resolutions in a ticketing system. The technician will deliver first and second level support, perform break/fix activities, and provide fault diagnosis across Windows and approved desktop platforms, with basic support for macOS environments.

The role requires close collaboration with internal teams, supervisors, and third-party vendors to ensure timely issue resolution, operational consistency across shifts, and adherence to defined SLAs. Responsibilities also include installing, upgrading, maintaining, and repairing desktops, laptops, printers, and peripherals; performing preventive maintenance; and supporting network connectivity and enterprise security tools. The ideal candidate will have 2&ndash;3 years of Windows desktop support experience, strong troubleshooting skills, and the flexibility to work in a project-driven, fast-paced environment, including off-hours support when required.</div>

Desktop support Technician - Level 3

Unity Health Care

<div>INTRODUCTION
Reporting to the IT Service Delivery Manager, the Information Technology and Telecom Technician II role is to provide a single point of contact for end users to receive support and maintenance within the organization&rsquo;s end-user computing and telecom environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance and resolving patient MyChart requests. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion and provide end-user assistance where required. The person will also provide backup support to the Telecommunication Manager in maintaining and troubleshooting Avaya telecommunications systems and endpoints and investigating and resolving user-reported incidents.
MAJOR DUTIES/ESSENTIAL FUNCTIONS
Essential and other important responsibilities and duties may include, but are not limited to the following:
Strategy &amp; Planning<ul><li>
Assist in developing long-term strategies and capacity planning for meeting future end-user device needs.</li><li>
Able to support a variety of devices at our primary office and remote locations.</li></ul>
Acquisition &amp; Deployment<ul><li>
Conduct research on end-user devices in support of standardization and procurement efforts. Evaluate and recommend products for purchase.</li><li>
Write technical specifications for purchase of end-user devices and related products.</li><li>
Deploy pre-packaged software as needed using automated deployment tools.</li><li>
Assist in software releases and rollouts according to change management best practices.</li></ul>
Operational Management<ul><li>
Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed, and patient MyChart issues.</li><li>
Support the Telecommunication Manager in maintaining and troubleshooting Avaya telecommunications systems and endpoints. Investigate and resolve user-reported incidents.</li><li>
Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.</li><li>
Record and manage equipment sent to repair depots for equipment under warranty or service contracts.</li><li>
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required deskside service levels.</li><li>
Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.</li><li>
Collaborate with LAN technicians/network administrators to ensure efficient operation of the company&rsquo;s end-user computing environment.</li><li>
Where required, administer and resolve issues with associated end-user workstation networking software products.</li><li>
Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.</li><li>
Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.</li><li>
Ensure that physical deskside connections (RJ-45 Ethernet jacks, connectors between PCs and servers, etc.) are in proper working order.</li><li>
Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.</li><li>
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring end-user device operations.</li><li>
Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed.</li><li>
If necessary, liaise with third-party support and equipment vendors.</li><li>
Other duties as required.</li></ul>
MINIMUM QUALIFICATIONS<ul><li>
Graduation from an accredited college or university with specialization in computer science OR an equivalent combination of education and experience which provides the required knowledge, skills and abilities deemed sufficient to prepare the incumbent to successfully perform the duties of the position.</li><li>
Three (3) years of related work experience.</li><li>
Certifications in A+ preferred.</li></ul>
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES<ul><li>
Extensive application support experience with Microsoft O365.</li><li>
Basic knowledge of cable types (e.g., Cat5e, Cat6) outlets, and panels. Familiarity with basic hand and power tools is essential.</li><li>
Extensive knowledge of computer hardware, including Lenovo, Dell, iPad, HP/Canon Printers.</li><li>
Experience with desktop and server operating systems, including Windows 10, IOS, MAC.</li><li>
Familiarity with the principles of ITIL.</li><li>
Familiarity with Epic and MyChart.</li><li>
Ability to operate tools, components, and peripheral accessories.</li><li>
Able to read and understand technical manuals, procedural documentation, and OEM guides.</li><li>
Should have experience working with error and solution tracking systems to track multiple problems at a time, providing solutions to employees and customers.</li><li>
Ability to conduct research into PC issues and products as required.</li><li>
Effective interpersonal skills and relationship-building skills.</li><li>
Strong written and oral communication skills.</li><li>
Ability to present ideas in user-friendly language.</li><li>
Understanding of the organization&rsquo;s goals and objectives.</li><li>
Analytical and problem-solving abilities, with keen attention to detail.</li><li>
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>
Experience working in a team-oriented, collaborative environment.</li><li>
Strong customer-service orientation.</li><li>
Driver&rsquo;s license in good standing.</li></ul>
SUPERVISORY CONTROLS
The position reports to the IT Service Delivery Manager with a secondary reporting relationship to the Telecommunications Manager.
GUIDELINES
The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures.
PERSONAL CONTACTS
The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of the incumbent.
PHYSICAL EFFORT AND WORK ENVIRONMENT<ul><li>
Sitting for extended periods of time.</li><li>
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.</li><li>
Refer to the attached ADA check list.</li></ul>
OTHER SIGNIFICANT FACTS<ul><li>
The incumbent must be able to balance the needs of diverse constituencies on a daily basis.</li><li>
On-call availability</li><li>
Travel to Unity locations in Washington, DC</li><li>
Occasional inspection of cables in floors and ceilings.</li><li>
Lifting and transporting of moderately heavy objects, such as computers and peripherals.</li></ul>
RISKS
The position&rsquo;s work involves everyday risk and discomforts, which require normal safety precautions typical of such places as offices, meetings, training rooms, and other UHC sites. The work area is adequately lit, heated, and ventilated. The employee shall provide evidence of a recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results.
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.</div>

Information Technology and Telecom Technician-New Jersey Ave DC.

Novant Health

<div>What We Offer:
<div>
Join our dynamic IT support team, where your technical expertise helps empower healthcare professionals to deliver exceptional patient care. We&rsquo;re looking for a skilled technician who thrives in both clinical and corporate environments, providing top-tier support for end-user devices and peripherals.</div><div></div> 
Schedule: 7:00 PM &ndash; 7:00 AM (On call support required, as needed).
Shift: Rotating night shift
Location: Onsite - Wilmington
Department: ETS &ndash; IT Service Excellence<div></div><div> 
Key Responsibilities:</div><ul><li>
Deliver on-site and remote technical support for computers, laptops, printers, and mobile devices across multiple states and facilities.</li><li>
Resolve incidents efficiently and accurately, ensuring first-time resolution and preventing future issues.</li><li>
Support IT projects and maintain hardware throughout its lifecycle.</li><li>
Provide secure management of information systems, including:</li><li><ul><li>
Identifying systems within scope of responsibility.</li><li>
Understanding and protecting sensitive data.</li><li>
Enforcing least privilege and least functionality principles.</li><li>
Recognizing and responding to potential security incidents.</li></ul></li><li>
Ensure compliance with security protocols and participate in incident response activities.</li><li>
Offer life-cycle services for end-user devices, enabling team members to deliver remarkable patient experiences.</li><li>
Create world-class customer experiences by understanding user needs and delivering timely, effective solutions.</li></ul><div>
What You&rsquo;ll Bring:</div><ul><li>
Strong technical troubleshooting skills across a range of devices and platforms.</li><li>
Excellent communication and customer service abilities.</li><li>
Familiarity with information security principles and incident response.</li><li>
Ability to work independently under general supervision.</li><li>
Experience supporting remote and hybrid work environments.</li></ul>
What We're Looking For:
<ul><li>Education: High School Diploma or GED, required. 4 Year / Bachelors Degree, preferred.</li><li>
Experience: Technical experience; or, an equivalent combination of education and experience, preferred.</li><li>
Licensure/Certification:<ul><li>
CompTIA A+, preferred.</li><li>
CompTIA Network+, Microsoft Certifications, preferred.</li></ul></li><li>
Additional Skills (required):<ul><li>
Strong organization skills.</li><li>
Ability to work under general supervision.</li><li>
Ability to work accurately in high-pressure situations.</li><li>
Ability to communicate both verbally and in writing with users of varying levels of education and experience.</li><li>
Must stay current with advances in computing technology.</li><li>
Manual dexterity to use computer keyboards.</li><li>
Must have reliable transportation</li><li>
Ability to travel between campus buildings and to remote facilities as needed</li><li>
Ability to handle on-call responsibilities as directed</li><li>
An affinity for providing exceptional customer service and continuous improvement.</li><li>
Works in partnership with Clinical Informatics and clinical users to ensure end-user support activities enhance the usability and performance of technologies in patient care areas.</li></ul></li><li>
Additional Skills (preferred):<ul><li>
Mobility to work in a standard office setting and to use standard office equipment, including a computer.</li><li>
Stamina to maintain attention to detail despite interruptions</li><li>
Strength to lift and carry objects weighing up to 40 pounds</li></ul></li></ul></div>

Field Services Analyst

Peraton

<div><div><h5 class="jobSectionHeader">ABOUT PERATON</h5>
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world&rsquo;s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we&rsquo;re keeping people around the world safe and secure.</div><div><h5 class="jobSectionHeader">
PROGRAM OVERVIEW</h5><div>
Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period.</div></div><div><h5 class="jobSectionHeader">
ABOUT THE ROLE</h5><div><div>
Peraton requires a PC Technician to support the Special Operations Command Information Technology Enterprise Contract (SITEC) &ndash; 3.</div><div></div><div> 
This position is located at Pope AAF, NC.</div><div></div><div> 
The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.</div><div></div><div> 
Roles and Responsibilities:</div><ul><li>
Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.</li></ul><ul><li>
Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity.</li></ul><ul><li>
Provides troubleshooting and resolves technical issues.</li></ul><ul><li>
Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation.</li></ul><ul><li>
Troubleshoots and repairs software and network connectivity issues.</li></ul><ul><li>
Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements.</li></ul><ul><li>
Plans, engineers, coordinates, installs, and/or manages equipment installations.</li></ul><ul><li>
Recommends upgrades to and replacements in accordance with policies and procedures.</li></ul><ul><li>
Integrates, tests, and verifies remote access hardware and software.</li></ul><ul><li>
Supports approved peripheral devices.</li></ul><ul><li>
Interfaces directly with customers to provide training and to resolve issues related to services.</li></ul><ul><li>
Provides IMAC services.</li></ul><ul><li>
Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization.</li></ul><ul><li>
Conducts pre-install and site surveys as necessary.</li></ul><ul><li>
Makes use of Remedy for receiving, documenting, and closing tickets.</li></ul><ul><li>
Updates management tools as required.</li></ul><ul><li>
Makes use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, and/or Hypori.</li></ul><ul><li>
Provides telephony instrument services including, but not limited to, provision telephones, configures and connect VoIP telephones, key secure equipment, change the usernames, enable and disable extension mobility, and activate and deactivate telephone features.</li></ul><ul><li>
Manages and provide day-to-day support for VDI clients.</li></ul><ul><li>
Integrates, tests, and verifies VDI client hardware and software with USSOCOM&rsquo;s VDI standard client image.</li></ul><ul><li>
Recommends upgrades to and replacements for hardware and software utilized by VDI clients.</li></ul></div></div><div><h5 class="jobSectionHeader">
QUALIFICATIONS</h5><div><div>
Required Qualifications:</div><ul><li>
Min 6 years with HS Diploma, 4 years with AS/AA degree, 2 years with BS/BA degree</li></ul><ul><li>
Active DoD TS/SCI clearance.</li></ul><ul><li>
DoDD 8570.01-M IAT2 certification is required</li></ul><ul><li>
Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.</li></ul><ul><li>
Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.</li></ul><ul><li>
Experience with active directory security group management, exchange distribution lists, and file share permission assignment.</li></ul></div></div><div><h5 class="jobSectionHeader">
DETAILS</h5><div>
Target Salary Range: $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual&rsquo;s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
</div><div>Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
</div><div>
Application Duration Statement: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
</div>
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.</div></div><div></div>

SITEC - PC TECHNICIAN - POPE AAF, NC

Chubb Insurance

<div>The key responsibility of the Site Support Analyst is to provide assistance for all users who have encountered problems with their desktop related items such as hardware, software, applications, printing, iphones and telephones. To deliver user requests, these include the configuration, build and installation of hardware, installation of software and applications etc.
 
 
This is an office based role and the expectation is to be onsite 5 days a week.
 
 
Key Responsibilities 
 
 
<ul><li>Support of PCs, laptops, telephones, soft phones, mobile and desk handsets, printing and printing devices, smart devices, Digital Scanners.
</li><li>Support of Applications and Software both external and internal, external applications include all Microsoft products.
</li><li>Configure build and install hardware, being responsible for the patching of all desktop devices and up to date AV. Setting up and maintaining training and meeting rooms with required hardware. Setting up and managing Video and collaborative Conference calls.
</li><li>Process help desk tickets for employees and contractors. Update company systems with knowledge guides, ticket updates and inventory items as required.
</li><li>Participation in projects and initiatives such as:
</li><li>Office Moves and Real Estate Initiatives
</li><li>Hardware Refreshes
</li><li>Major Software Roll Outs
</li><li>Desktop Migrations
</li><li>Security Implementations and Compliance issues
</li><li>Standardisation of End User Services to align the EUS catalogue of services globally.
</li><li>Train and guide staff on hardware and software usage
</li><li>Document resolution to desktop issues, propose solutions to root cause problems.
</li><li>Interact with 3rd party vendors to drive and resolve specific technical problems.
</li>Identify opportunities to improve, automate, or simplify processes or systems. 
<li>
 
 
</li></ul>To provide assistance in other countries in the EMEA region when required &ndash; this can comprise remote support of problems or onsite visits
 
 
Qualifications
 
 
Experience :
 
 
A minimum of 3 years in technical support roles for end-users.
 
 
Knowledge 
 
 
<ul><li>Microsoft Certified Desktop Support Technician certification a plus
</li><li>Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users
</li><li>Knowledge of Mac OS/Apple iOS a plus
</li>Advance level of English 
<li>
 
 
</li></ul>Soft Skills 
 
 
<ul><li>Communication skills to interact with users of different technical levels.
</li><li>Proactive and service-oriented attitude.
</li><li>Ability to prioritize tasks and handle multiple requests simultaneously.
</li><li>Collaboration with other departments, such as IT, to ensure operational continuity.</li></ul></div>

Site Support Analyst

XTIUM

<div>
 
 The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
 
 
 
 
 Job Description
 
 
 
 At XTIUM, we don&rsquo;t just build IT solutions&mdash;we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You&rsquo;ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you&rsquo;re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we&rsquo;re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you&rsquo;re ready to contribute and help shape the future, XTIUM is the place for you.
 
 
 
 About The Team
 
 
 
 XTIUM&rsquo;s 24/7 global Enterprise Service Desk is a collaborative team of IT professionals dedicated to providing exceptional end user technical support. We are striving to be more than just a high performing service desk, but relentlessly seeking to deliver a premium, customer-centric service offering unlike any other, resulting in seamless issue resolution, hospitality focused customer experience, and customers who evangelize the XTIUM brand and offering. We are unapologetically pushing the boundaries on what an Enterprise Service Desk can do to transform the digital transformation experience for end users.
 
 
 
 About The Role
 
 
 
 As a Service Desk Technician, you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, and password resets, while providing prompt and courteous assistance via phone, email, and chat. You will utilize and contribute to the internal knowledge base to resolve common issues efficiently and escalate complex issues to higher-level support when necessary. Additionally, you will actively participate in team training and development initiatives to enhance your performance, technical skills, and contribute to providing a &ldquo;white glove&rdquo; customer experience.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Provide customer end user technical support via phone, email, chat, and self-service portals
 </li>
 <li>
 Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
 </li>
 <li>
 Assist end users with password resets, account unlocks, and access requests
 </li>
 <li>
 Provide remote assistance when applicable
 </li>
 <li>
 Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
 </li>
 <li>
 Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
 </li>
 <li>
 Escalate complex issues to higher-level support teams when necessary
 </li>
 <li>
 Adhere to service level agreements (SLAs) and meet performance targets
 </li>
 <li>
 Utilize the internal knowledge base to resolve common issues and improve efficiency
 </li>
 <li>
 Drive customer satisfaction through proactive communication and first call resolution
 </li>
 <li>
 Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
 </li>
 <li>
 Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 2+ years of service desk experience in an MSP environment
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Customer-centric approach with a focus on service excellence
 </li>
 <li>
 Ability to work effectively under pressure and manage multiple priorities
 </li>
 <li>
 Continuous improvement mindset
 </li>
 <li>
 Incident and request management experience
 </li>
 <li>
 Must be a team player and collaborative.
 </li>
 <li>
 Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
 </li>
 <li>
 Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
 </li>
 <li>
 Technical Certifications: CompTIA, A+, MSCE are a plus
 </li>
 <li>
 Experience using ServiceNow ticketing system is preferred
 </li>
 <li>
 Experience using remote assistance tools
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 A bachelor&rsquo;s degree or equivalent in Computer Science, Information Systems, or related field
 </li>
 <li>
 Strong technical background
 </li>
 <li>
 Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
 </li>
 </ul>
</div>

Support Specialist, ESD

Search 10000+ End user support technician jobs near you this March. New roles added regularly across leading industries. Apply today.