end user support technician

Intersoftkk, Inc.

Job Overview Join our dynamic team as an End User Support Technician and be at the forefront of delivering exceptional IT support to our users! In this energetic role, you'll troubleshoot software and hardware issues, manage user accounts, and ensure seamless operation of our IT infrastructure. Your proactive approach will empower users to work efficiently and confidently across diverse platforms. If you thrive in a fast-paced environment and love solving technical challenges, this is your opportunity to make a meaningful impact while developing your skills in a vibrant organization.Responsibilities<ul><li>Provide first-line technical support to end users via ticketing systems such as ServiceNow or Jira, ensuring timely resolution of issues.</li><li>VIP User Support</li><li>Reimage systems, Windows 11 Migration</li><li>Wi-Fi Issues, Network &amp; Printers Issues,</li><li>Onboarding new users, AD,DHCP, Microsoft Office 365</li><li>Intune</li><li>AV Support</li><li>Troubleshoot and resolve software problems across operating systems including Windows, macOS, and Linux, with a focus on Microsoft Office applications and enterprise software.</li><li>Manage computer hardware setups, upgrades, and repairs, including desktops, laptops, mobile devices, and peripherals.</li><li>Assist with network connectivity issues involving LAN, TCP/IP protocols, DNS configurations, VPN access, firewall settings, and network administration tools like Meraki.</li><li>Support user account management through Active Directory, GPO (Group Policy Objects), and other IT infrastructure tools such as SCCM and BMC Remedy.</li><li>Configure and maintain computer management systems for optimal performance and security compliance.</li><li>Collaborate with the IT team to monitor and improve network security measures including firewall rules, TCP traffic analysis, and overall network health.</li></ul>Location:14 Cambridge Center Cambridge, MA 02142 USARequirements<ul><li>Proven experience in technical support or desktop support roles with a strong understanding of computer hardware and software troubleshooting.</li><li>Familiarity with operating systems including Windows (especially Windows Server), macOS, and Linux environments.</li><li>Knowledge of computer networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS management, VPN setup, and network security practices like firewall configuration.</li><li>Hands-on experience with IT support tools such as SCCM for device management, Active Directory for user account administration, GPO for policy enforcement, ServiceNow or Jira for ticketing workflows, and BMC Remedy for incident tracking.</li><li>Strong communication skills with the ability to explain technical issues clearly to non-technical users.</li><li>Ability to analyze problems quickly and implement effective solutions efficiently.</li><li>Certifications such as CompTIA A+, Network+, or Microsoft Certified are a plus but not mandatory. Embark on a rewarding journey where your technical expertise fuels productivity! We&rsquo;re committed to fostering an inclusive environment that supports your growth&mdash;offering opportunities to develop your skills in network administration, help desk operations, cybersecurity fundamentals like TCP/IP analysis, and much more. Join us to make a difference by empowering users through innovative IT solutions!</li></ul>Pay: $24.00 - $26.00 per hourWork Location: In person

End User Support Technician

Blink Health

<div><div>Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products &ndash; BlinkRx and Quick Save &ndash; remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!</div>
Who You Are:

You are a IT Support Technician who has demonstrated success in addressing problems and opportunities within growing organizations. You know how to identify, diagnose, and resolve systems issues, document processes and procedures, and serve end-users with a positive customer experience.

What you'll Do:
<ul>
<li>Work as part of the Service Desk team to deliver IT support to the end-users and operations groups within Blink Health.</li>
<li>Support for all remote access technology which includes laptop computers (Windows and MacOS), Okta, Google Suite, software installations, and more.</li>
<li>Provide exceptional end-user support for our MacOS and Windows environment.</li>
<li>Support mobile wireless devices such as iPhone and iPad devices.</li>
<li>Perform desk moves, setups, and changes for desktop hardware and equipment.</li>
<li>Track requests to completion with JIRA: capture user requests, resolve issues, and verify user satisfaction.</li>
<li>Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance and tracking inventory.</li>
<li>Liaise with other technology groups including Pharmacy Operations, DevOps, Information Security, Software Development, and other departments.</li>
<li>This role requires being onsite Monday-Friday during business hours.</li>
<li>Participate in on-call rotation for remote support on Saturdays 9am-5pm ET or 1pm-9pm ET.</li>
<li>May have to travel occasionally to provide IT support.</li>
</ul>
What You'll Need:
<ul>
<li>5+ years' experience delivering end-user IT support services.</li>
<li>Experience in supporting MacOS, Windows, Okta, Zoom, Slack, Google Suite, and Jira/Confluence.</li>
<li>Experience managing desktops, laptops, within an enterprise onsite and remote environment.</li>
<li>Experience with MDM applications like Jamf and Intune is a plus.</li>
<li>Experience setting up and managing video conferences using Zoom.</li>
<li>Experience with Amazon Connect and Zendesk is a plus.</li>
<li>Experience with IT Asset tracking.</li>
<li>Experience supporting a large user community of remote users.</li>
<li>Documenting repeatable processes (SOPs) to assist other team members and contribute to the self-service portal.</li>
<li>Candidates must be professional, service-oriented, articulate, collaborative, and team-focused.</li>
<li>A drive to learn as you go in a fast-paced environment.</li>
</ul><div>
Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.</div></div>

IT Support Technician

U.S. District Court, District of Arizona

<div>
 Introduction and Representative Duties
 
 
 
 Position is open until filled - Preference given to applications received by April 17, 2026.
 
 
 
 
 Position Overview
 
 
 
 The United States District Court, District of Arizona is seeking a IT Support Technician I position, located in the Tucson Office. This position is part of the consolidated Systems Technology Division and reports to the Systems Supervisor. The IT Support Technician I provides end-user support, technical assistance, and routine systems maintenance for court unit staff. The Incumbent installs and configures computer hardware and software, performs routine to moderately complex troubleshooting, and supports daily automation operations.
 
 
 
 REPRESENTATIVE DUTIES
 
 
 
 <ul>
 <li>
 Provide information, assistance, and customer support to court staff via the IT helpdesk.
 </li>
 <li>
 Troubleshoot routine to moderately complex hardware, software, and application issues, including those resolved over the phone or requiring in-person support.
 </li>
 <li>
 Assist users with access issues, including web-based applications, word processing, data entry systems, and other court-supported software.
 </li>
 <li>
 Distribute, install, and configure new hardware such as PCs, laptops, printers, mobile devices, and related peripherals.
 </li>
 <li>
 Install, configure, and test new software applications.
 </li>
 <li>
 Perform routine troubleshooting, repair, and configuration of hardware and software.
 </li>
 <li>
 Prepare and maintain documentation for local programs, including user guides, cheat sheets, and forms. Provide end-user training as needed.
 </li>
 <li>
 Maintain an up-to-date inventory of computer equipment in accordance with policies and regulations.
 </li>
 <li>
 Provide input and recommendations regarding IT-related projects and improvements.
 </li>
 <li>
 Assist with office and chambers moves including disconnecting, transporting, and reconnecting equipment.
 </li>
 <li>
 Travel to divisional offices and other locations as required to provide technical support.
 </li>
 <li>
 Perform other automation-related duties as assigned.
 
 
 </li>
 </ul>
 Occupational Information
 
 
 
 Minimum Qualifications
 
 
 
 The successful applicant must be a high school graduate or equivalent; have one year of specialized experience. Specialized experience is defined as Progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation.
 
 
 
 Preferred Qualifications
 
 
 
 Preference will be given to candidates with strong experience delivering high quality end user and automation support to a large user population in a fast paced, technically diverse environment. Candidates should possess a solid working knowledge of PC hardware, software, and Windows desktop operating systems in a networked Microsoft Active Directory environment. Experience configuring, installing, and supporting desktop, laptop, and tablet computers, as well as related peripheral devices and mobile computing devices (particularly Apple iOS devices), is highly preferred.
 
 
 Additionally, experience providing end user support for Microsoft Office enterprise products&mdash;including Outlook/Exchange email, Office Professional, Microsoft Teams, and Office 365 applications such as OneDrive and OneNote&mdash;is desirable. Experience supporting voice and video telecommunications technologies, such as VoIP systems and IP connected video teleconferencing hardware, is helpful, as is experience supporting audio/visual technologies.
 
 
 Preference will also be given to candidates whose work history demonstrates strong customer service and interpersonal communication skills; the ability to work cooperatively with clients, team members, and managers; the ability to manage multiple priorities in a fast-paced environment; and the ability to see assigned projects through to completion. Preference may also be given to applicants with experience in a federal court environment and/or experience with specialized applications used by the federal courts. A bachelor&rsquo;s degree is preferred.
 
 
 How to Apply
 
 
 Please visit our website at https://www.governmentjobs.com/careers/azduscourts.
 
 
 
 Applications are only accepted on our website.
 
 
 
 
 Applicants Must Submit The Following With Their Online Application
 
 
 
 <ul>
 <li>
 Cover letter that supports your work experience as it relates to the position.
 </li>
 <li>
 Resume that includes complete work and salary history, and education.
 </li>
 <li>
 Your two most recent performance evaluations (strongly preferred). Letters of recommendation may be substituted if no evaluation is available. One letter of recommendation must be from a current or recent supervisor.
 
 
 </li>
 </ul>
 Attachments should be submitted only as Microsoft Word or Adobe Acrobat (PDF) documents. Other formats are
 
 not
 
 acceptable.
 
 
 Applications will be considered complete when the online application and all required attachments (in proper format) are received by the Human Resources Division. Applications and/or attachments received after the closing date may not be considered.
 
 
 Applicant Information
 
 
 The initial appointment to this position is provisional pending the successful completion of the required background checks and/or investigations.
 
 
 Only qualified applicants will be considered for this position. Employees of the U.S. District Court serve under &ldquo;Excepted Appointments&rdquo; and are considered &ldquo;at will&rdquo; employees (except for probation officers who may be removed for cause). Federal Civil Service classifications or regulations do not apply; however, court employees are entitled to substantially the same benefits as other Federal Government employees.
 
 
 The U.S. District Court is a drug-free workplace and the applicant selected will be required to participate in a drug screening test prior to employment.
 
 
 All information provided by applicants is subject to verification and background investigation. Applicants are advised that false statements or omission of information on any application materials or the inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment or dismissal after being employed.
 
 
 Participation in the interview process will be at the applicant&rsquo;s own expense and relocation expenses will not be provided.
 
 
 All promotions are subject to the approval of the Administrative Office of the U.S. Courts.
 
 
 The position is subject to the mandatory electronic fund transfer (EFT) participation for payment of net pay (i.e. Direct Deposit).
 
 
 Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C.
 
 
 <ul>
 <li>
 1324b(a)(3)(B). In most cases, this means that an offer of employment cannot be made unless the candidate is a lawful permanent resident who is seeking U.S. citizenship as explained below. Under 8 U.S.C.
 </li>
 <li>
 1324b(a)(3)(B), a lawful permanent resident seeking citizenship may not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen), at which point he or she must apply for citizenship within six months of becoming eligible, and must complete the process within two years of applying (unless there is a delay caused by the processors of the application). Non-citizens who have not been permanent residents for five years will be required to execute an affidavit that they intend to apply for citizenship when they become eligible to do so.
 
 
 </li>
 </ul>
 
 The U.S. District Court, District of Arizona is an Equal Opportunity Employer
 
 
 
 Judicial employees are entitled to standard federal benefits, such as paid vacation and sick leave, 11 paid holidays, and retirement benefits to include a defined benefit program (4.4% of gross pay; 4.9% of gross pay for LEO-Law Enforcement Officers) and a 401(k) styled program known as the Thrift Savings Plan (TSP), which provides an immediate government match of up to 5%.
 
 
 Optional benefits include health and life insurance, dental and vision insurance, and a Flexible Benefits Program offering medical and dependent care reimbursement.
</div>

IT Support Technician I

The Honickman Companies

<div>
 
 Position Summary
 
 
 We are seeking a skilled and customer-focused Desktop Support Technician to join our IT Support Services team. This role is responsible for providing hands-on technical support in a multi-site corporate and manufacturing environment, ensuring end-user systems, applications, and devices operate efficiently. The ideal candidate is a strong communicator, self-motivated, and experienced in supporting a wide range of enterprise technologies.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Provide day-to-day desktop support for end users, including hardware, software, and peripheral troubleshooting
 </li>
 <li>
 Support and maintain Windows 11 environments, including system configuration and issue resolution
 </li>
 <li>
 Administer and support Microsoft 365 (O365) services including Outlook, Teams, and OneDrive
 </li>
 <li>
 Manage user accounts, permissions, and distribution lists in Active Directory
 </li>
 <li>
 Support collaboration tools including Microsoft Teams and Webex
 </li>
 <li>
 Update and maintain our Asset database, ensuring we are tracking our deployed and in stock assets.
 </li>
 <li>
 Perform laptop imaging, provisioning, and deployment using standard corporate tools and processes
 </li>
 <li>
 Troubleshoot and support network connectivity issues, including basic LAN/WAN diagnostics
 </li>
 <li>
 Provide VPN support and troubleshoot remote access issues
 </li>
 <li>
 Support and troubleshoot RSA security solutions (multi-factor authentication)
 </li>
 <li>
 Provide printer setup, maintenance, and troubleshooting support
 </li>
 <li>
 Deliver mobile device support for both Apple (iOS) and Android platforms
 </li>
 <li>
 Manage devices using Mobile Device Management (MDM) platforms
 </li>
 <li>
 Create knowledge base articles and help maintain our library.
 </li>
 <li>
 Document issues, resolutions, and processes in the IT ticketing system
 </li>
 <li>
 Maintain a high level of customer satisfaction through clear communication and timely resolution
 </li>
 <li>
 Collaborate with other IT teams to escalate and resolve complex issues
 </li>
 </ul>
 
 
 
 
 Required Qualifications
 
 <ul>
 <li>
 3&ndash;5 years of experience in desktop or end-user support within a corporate environment
 </li>
 <li>
 Strong working knowledge of:
 </li>
 <li>
 Microsoft 365 (O365)
 </li>
 <li>
 Active Directory
 </li>
 <li>
 Windows 11
 </li>
 <li>
 VPN technologies and remote access tools
 </li>
 <li>
 Basic networking concepts (LAN/WAN troubleshooting)
 </li>
 <li>
 Experience with laptop imaging and deployment processes
 </li>
 <li>
 Experience supporting mobile devices (iOS and Android)
 </li>
 <li>
 Strong troubleshooting and problem-solving skills
 </li>
 <li>
 Excellent customer service and interpersonal skills
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Ability to work independently and manage multiple priorities
 </li>
 <li>
 Local travel up to 20%
 </li>
 </ul>
 
 
 
 
 Preferred Qualifications
 
 <ul>
 <li>
 Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology or related field (or equivalent experience)
 </li>
 <li>
 Experience supporting Lenovo hardware in an enterprise environment
 </li>
 <li>
 Familiarity with ITIL practices or structured ITSM service management environments
 </li>
 </ul>
 
 
 
 
 Key Competencies
 
 <ul>
 <li>
 Customer-focused mindset
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Self-motivated and proactive
 </li>
 <li>
 Ability to adapt in a fast-paced environment
 </li>
 <li>
 Team-oriented with a collaborative approach
 </li>
 </ul>
 
 
 
 
 We offer a competitive salary of $60-70k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match.
 
 
 EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.
 
</div>

Desktop Support Technician

SAIC

<div>Job ID: 2611322
Location: Chicago, IL, US
Date Posted: 2026-04-10
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_ON_SITE 
Description
SAIC is seeking a Walk-Up Support Technician who will deliver immediate onsite technical support at designated walk-up kiosks, focusing on resolving user issues with devices, software, and conference systems supporting the FDIC. This role requires strong technical capabilities, excellent interpersonal skills, and the ability to handle a wide range of technical issues. The Technician will also be responsible for ensuring kiosk coverage and operational readiness throughout working hours.

This role will require onsite work in Chicago, IL.

Key Responsibilities:

Walk-Up / Kiosk Operation:
<ul>
<li>Staff walk-up kiosks with trained analysts to provide support coverage from 7 AM to 6 PM local time, Monday through Friday, excluding holidays and need to be available for shifts during those hours.</li>
<li>Deliver onsite support for the following:
<ul><li>Conventional devices (e.g., laptops, desktops, peripherals) and audio-visual systems.</li>
<li>Troubleshooting and resolution of hardware and software issues for walk-up customers.</li>
<li>Addressing performance issues with devices used in training and conference rooms.</li>
</ul></li></ul>Facilities and Infrastructure Support:
<ul>
<li>Ensure proper workspace for walk-up kiosks, including:
<ul><li>Provision of desks, bench space, telephony, network access, and power facilities.</li>
<li>Maintenance of physical security policies to safeguard equipment.</li>
</ul></li></ul>Customer Engagement:
<ul>
<li>Interact with users in a polite, professional, and customer-focused manner to address their IT-related concerns.</li>
<li>Display a service-oriented attitude, keeping users informed about progress and timelines for issue resolution.</li>
</ul>
Problem Solving and Technical Activities:
<ul>
<li>Provide logical troubleshooting services to diagnose and address technical incidents effectively.</li>
<li>Escalate unresolved or complex issues to higher-tier support teams as needed.</li>
<li>Perform self-warranty hardware repairs when authorized and within capability, ensuring cost-effective solutions.</li>
</ul>
Other Obligations:
<ul>
<li>Contribute to the development and enforcement of internal processes that promote kiosk efficiency and customer satisfaction.</li>
<li>Support and maintain the operational readiness of kiosks, including equipment inventories and updates.</li>
</ul>
Qualifications
Required Qualifications:<ul><li>
AA Degree in related discipline and six (6) years or more of related experience; Additional experience will be considered in lieu of degree.</li><li>
Minimum 2 years of experience in End User Support or a related field.</li><li>
Proven technical expertise and hands-on experience supporting hardware/software and audio-visual systems.</li><li>
Strong customer service background with effective verbal and written communication skills.</li><li>
Familiarity with professional environments and ability to deliver high-level support, including to VIP customers when required.</li><li>
Capability for basic repairs and technical problem-solving with attention to detail.</li><li>
Must be able to obtain and maintain a Public Trust.</li></ul>
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

Walk-Up Support Technician

XTIUM

<div>
 
 The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
 
 
 
 
 Job Description
 
 
 
 At XTIUM, we don&rsquo;t just build IT solutions&mdash;we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You&rsquo;ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you&rsquo;re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we&rsquo;re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you&rsquo;re ready to contribute and help shape the future, XTIUM is the place for you.
 
 
 
 About The Team
 
 
 
 XTIUM&rsquo;s 24/7 global Enterprise Service Desk is a collaborative team of IT professionals dedicated to providing exceptional end user technical support. We are striving to be more than just a high performing service desk, but relentlessly seeking to deliver a premium, customer-centric service offering unlike any other, resulting in seamless issue resolution, hospitality focused customer experience, and customers who evangelize the XTIUM brand and offering. We are unapologetically pushing the boundaries on what an Enterprise Service Desk can do to transform the digital transformation experience for end users.
 
 
 
 About The Role
 
 
 
 As a Service Desk Technician, you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, and password resets, while providing prompt and courteous assistance via phone, email, and chat. You will utilize and contribute to the internal knowledge base to resolve common issues efficiently and escalate complex issues to higher-level support when necessary. Additionally, you will actively participate in team training and development initiatives to enhance your performance, technical skills, and contribute to providing a &ldquo;white glove&rdquo; customer experience.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Provide customer end user technical support via phone, email, chat, and self-service portals
 </li>
 <li>
 Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
 </li>
 <li>
 Assist end users with password resets, account unlocks, and access requests
 </li>
 <li>
 Provide remote assistance when applicable
 </li>
 <li>
 Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
 </li>
 <li>
 Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
 </li>
 <li>
 Escalate complex issues to higher-level support teams when necessary
 </li>
 <li>
 Adhere to service level agreements (SLAs) and meet performance targets
 </li>
 <li>
 Utilize the internal knowledge base to resolve common issues and improve efficiency
 </li>
 <li>
 Drive customer satisfaction through proactive communication and first call resolution
 </li>
 <li>
 Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
 </li>
 <li>
 Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 2+ years of service desk experience in an MSP environment
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Customer-centric approach with a focus on service excellence
 </li>
 <li>
 Ability to work effectively under pressure and manage multiple priorities
 </li>
 <li>
 Continuous improvement mindset
 </li>
 <li>
 Incident and request management experience
 </li>
 <li>
 Must be a team player and collaborative.
 </li>
 <li>
 Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
 </li>
 <li>
 Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
 </li>
 <li>
 Technical Certifications: CompTIA, A+, MSCE are a plus
 </li>
 <li>
 Experience using ServiceNow ticketing system is preferred
 </li>
 <li>
 Experience using remote assistance tools
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 A bachelor&rsquo;s degree or equivalent in Computer Science, Information Systems, or related field
 </li>
 <li>
 Strong technical background
 </li>
 <li>
 Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
 </li>
 </ul>
</div>

Support Specialist, ESD

AutoRABIT Holding Inc.

<div>AutoRABIT Profile 
AutoRABIT is a leader in DevOps and CI/CD for SaaS platforms such as Salesforce. Its metadata-aware platform enables reliable Release Management, Version Control, and Backup &amp; Recovery. Designed for scalability and enterprise-grade performance, AutoRABIT supports the full DevOps lifecycle and helps organizations accelerate development in complex environments. Headquartered in California, USA, AutoRABIT is well-positioned for continued growth. 
 
Role Summary 
The Junior IT Administrator supports daily IT operations, end-user systems, and identity management across the organization. This role focuses on providing first-line technical support, assisting with device and account management, and ensuring smooth onboarding and access to company systems. The position works under the guidance of senior IT staff and contributes to maintaining a secure, scalable, and reliable IT environment. 
 
Key Responsibilities 
End-User Systems &amp; Device Management<ul><li>
Provision, configure, and maintain company laptops and desktops (Windows &amp; macOS)</li><li>
Support onboarding and offboarding processes (device setup, access, asset tracking, and shipment coordination)</li><li>
Assist with endpoint management using MDM tools (JumpCloud)</li><li>
Manage hardware inventory, including preparation, packaging, and coordination of device shipments to remote employees</li><li>
Troubleshoot hardware, OS, and standard application issues</li></ul> 

IT Operations &amp; Support<ul><li>
Provide L1 support through the Helpdesk ticketing system</li><li>
Troubleshoot and resolve common IT issues (access, software, devices, connectivity)</li><li>
Escalate complex issues to L2/L3 engineers as needed</li><li>
Ensure timely communication and resolution for end users</li></ul> 

Identity &amp; Access Management<ul><li>
Create, modify, and deactivate user accounts across systems (Microsoft 365, JumpCloud, Atlassian, etc.)</li><li>
Assign and manage access based on defined policies</li><li>
Assist with SSO and MFA setup and troubleshooting</li><li>
Support user lifecycle management processes</li></ul> 

Cloud &amp; SaaS Support<ul><li>
Assist in administration of cloud platforms (Azure and SaaS tools)</li><li>
Support user-level operations and access troubleshooting</li><li>
Help monitor system health and report issues to senior team members</li></ul> 

Security &amp; Compliance<ul><li>
Follow IT security policies and best practices</li><li>
Assist with patching, MFA enforcement, and endpoint compliance</li><li>
Support incident response by gathering information and escalating issues</li><li>
Participate in audit preparation and compliance tasks</li></ul> 

Documentation &amp; Asset Management<ul><li>
Maintain and update IT documentation (runbooks, onboarding guides, procedures)</li><li>
Track IT assets and maintain accurate inventory records</li><li>
Follow established IT standards and processes</li></ul> 

Vendor &amp; Team Collaboration<ul><li>
Coordinate with vendors for hardware/software support issues</li><li>
Coordinate device shipments and returns with logistics providers and internal stakeholders</li><li>
Collaborate with internal teams (HR, Finance, Engineering) for onboarding and IT needs</li><li>
Continuously learn and improve technical skills with guidance from senior team members</li></ul> 

Required Qualifications<ul><li>
1&ndash;3 years of experience in IT Support, Helpdesk, or Junior IT Administration</li><li>
Basic experience with Windows and macOS administration</li><li>
Familiarity with MDM tools (e.g., JumpCloud or similar)</li><li>
Understanding of identity and access management concepts (SSO, MFA)</li><li>
Experience with Microsoft 365 and common SaaS tools</li><li>
Basic networking knowledge (DNS, VPN, Wi-Fi troubleshooting)</li><li>
Strong troubleshooting and communication skills</li><li>
Ability to work in a fast-paced, global environment</li><li>
Must adhere to set internal controls</li></ul> 

Nice to Have<ul><li>
Exposure to Azure or other cloud platforms</li><li>
Familiarity with Atlassian tools (Jira, Confluence)</li><li>
Basic scripting knowledge (PowerShell, Bash, or Python)</li><li>
Experience supporting remote or distributed teams</li></ul> 

Education<ul><li>
Bachelor&rsquo;s degree in Information Technology or related field (preferred)</li></ul> 

Additional Considerations<ul><li>
Role may involve handling, packaging, and preparing IT equipment for shipment and deployment</li><li>
Ability to manage operational and hands-on IT tasks in a fast-paced environment</li><li>
Primary working hours align with Pacific Time (9:00 AM &ndash; 6:00 PM PT), with flexibility required outside standard hours as needed</li><li>
We are actively seeking candidates who reside in the following states: California, Washington, Idaho, Arizona, or Colorado</li></ul> 

Must be a US citizen/permanent resident of the US, and capable of obtaining a Government Security clearance if required and live and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role. 
 
Salary range for the role is $60,000 to $70,000 per year, depending on experience. 
 
THIS IS A 100% REMOTE JOB 

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Junior IT Administrator

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