end user support technician

Western State CAT

<div>JOB SUMMARY: Assists with the day-to-day support of Western States Equipment&rsquo;s computing environment, providing user assistance with hardware and software issues.
ESSENTIAL FUNCTIONS:
<ul>
<li>Provides first level IT Service Desk support.</li>
<li>Evaluates and resolves end user computer, mobile, and connectivity issues.</li>
<li>Escalates incidents and requests to higher tier level, as appropriate.</li>
<li>Installs and maintains computer hardware, software, and peripherals in a network environment.</li>
<li>Provides on-site and remote user support.</li>
<li>Utilizes departmental tracking systems to track inventory and technical issues.</li>
<li>Assists in researching, testing and implementing new hardware and software solutions.</li>
<li>Performs user administration and provisioning/de-provisioning and permission assignments.</li>
<li>Follows all company policies, procedures, and standards.</li>
<li>Works within and promotes the corporate vision, mission, and values of the organization.</li>
<li>May pursue issue resolutions by working with technology providers.</li>
<li>Provides training to end-users.</li>
<li>Creates and maintains system documentation.</li>
<li>Performs other duties as assigned.</li>
</ul>
KNOWLEDGE SKILLS AND ABILITIES:
<ul>
<li>Ability to install and troubleshoot PC and mobile device hardware and software.</li>
<li>Ability to assist in root cause problem analysis and resolution.</li>
<li>Ability to troubleshoot basic networking issues.</li>
<li>Ability to assist in implementing new technologies, processes, and procedures.</li>
<li>Excellent customer service and telephone skills.</li>
<li>Good written and verbal communications skills.</li>
<li>Ability to develop and maintain effective working relationships with others.</li>
<li>Ability to organize work, prioritize tasks.</li>
<li>Ability to create system documentation with attention to detail.</li>
<li>Ability to follow established processes and procedures.</li>
<li>Ability to perform off-hours support and maintenance, which may include nights, weekends, and holidays with short notice.</li>
<li>Ability to travel overnight.</li>
<li>Ability to perform job functions with general supervision.</li>
<li>Must be able to communicate (speak, read, comprehend, write in English).</li>
</ul>
EDUCATION AND EXPERIENCE:
<ul>
<li>Associates degree in Networking, Information Technology, or related field or equivalent experience required.</li>
<li>Two years of end user/desktop Technician experience required.</li>
<li>CompTIA or Microsoft MTA Certifications preferred.</li>
</ul>
PHYSICAL CHARACTERISTICS:
<ul>
<li>Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.</li>
<li>Must be able to meet all safety requirements for applicable safety policies.</li>
<li>Able to lift up to 50 lbs in accordance with Western States&rsquo; Lifting Safe Work Practice to include amount and</li>
</ul>
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.</div>

Technical Support Specialist I

XTIUM

<div>
 
 The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
 
 
 
 
 Job Description
 
 
 
 At XTIUM, we don&rsquo;t just build IT solutions&mdash;we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You&rsquo;ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you&rsquo;re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we&rsquo;re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you&rsquo;re ready to contribute and help shape the future, XTIUM is the place for you.
 
 
 
 About The Team
 
 
 
 XTIUM&rsquo;s 24/7 global Enterprise Service Desk is a collaborative team of IT professionals dedicated to providing exceptional end user technical support. We are striving to be more than just a high performing service desk, but relentlessly seeking to deliver a premium, customer-centric service offering unlike any other, resulting in seamless issue resolution, hospitality focused customer experience, and customers who evangelize the XTIUM brand and offering. We are unapologetically pushing the boundaries on what an Enterprise Service Desk can do to transform the digital transformation experience for end users.
 
 
 
 About The Role
 
 
 
 As a Service Desk Technician, you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, and password resets, while providing prompt and courteous assistance via phone, email, and chat. You will utilize and contribute to the internal knowledge base to resolve common issues efficiently and escalate complex issues to higher-level support when necessary. Additionally, you will actively participate in team training and development initiatives to enhance your performance, technical skills, and contribute to providing a &ldquo;white glove&rdquo; customer experience.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Provide customer end user technical support via phone, email, chat, and self-service portals
 </li>
 <li>
 Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
 </li>
 <li>
 Assist end users with password resets, account unlocks, and access requests
 </li>
 <li>
 Provide remote assistance when applicable
 </li>
 <li>
 Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
 </li>
 <li>
 Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
 </li>
 <li>
 Escalate complex issues to higher-level support teams when necessary
 </li>
 <li>
 Adhere to service level agreements (SLAs) and meet performance targets
 </li>
 <li>
 Utilize the internal knowledge base to resolve common issues and improve efficiency
 </li>
 <li>
 Drive customer satisfaction through proactive communication and first call resolution
 </li>
 <li>
 Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
 </li>
 <li>
 Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 2+ years of service desk experience in an MSP environment
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Customer-centric approach with a focus on service excellence
 </li>
 <li>
 Ability to work effectively under pressure and manage multiple priorities
 </li>
 <li>
 Continuous improvement mindset
 </li>
 <li>
 Incident and request management experience
 </li>
 <li>
 Must be a team player and collaborative.
 </li>
 <li>
 Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
 </li>
 <li>
 Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
 </li>
 <li>
 Technical Certifications: CompTIA, A+, MSCE are a plus
 </li>
 <li>
 Experience using ServiceNow ticketing system is preferred
 </li>
 <li>
 Experience using remote assistance tools
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 A bachelor&rsquo;s degree or equivalent in Computer Science, Information Systems, or related field
 </li>
 <li>
 Strong technical background
 </li>
 <li>
 Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
 </li>
 </ul>
</div>

Support Specialist, ESD

Proterial

<div>Function
IT
<h1 class="jobSectionHeader">Our Company
</h1>We&rsquo;re Hitachi Vantara, the data foundation trusted by the world&rsquo;s innovators. Our resilient, high-performance data infrastructure means that customers &ndash; from banks to theme parks &ndash; can focus on achieving the incredible with data.
If you&rsquo;ve seen the Las Vegas Sphere, you&rsquo;ve seen just one example of how we empower businesses to automate, optimize, innovate &ndash; and wow their customers. Right now, we&rsquo;re laying the foundation for our next wave of growth. We&rsquo;re looking for people who love being part of a diverse, global team &ndash; and who get excited about making a real-world impact with data.
<h1 class="jobSectionHeader">Job description
</h1>We&rsquo;re Hitachi Vantara, the data foundation trusted by the world&rsquo;s innovators. Our resilient, high-performance data infrastructure means that customers &ndash; from banks to theme parks &not;&ndash; can focus on achieving the incredible with data. 
If you&rsquo;ve seen the Las Vegas Sphere, you&rsquo;ve seen just one example of how we empower businesses to automate, optimize, innovate &ndash; and wow their customers. Right now, we&rsquo;re laying the foundation for our next wave of growth. We&rsquo;re looking for people who love being part of a diverse, global team &ndash; and who get excited about making a real-world impact with data.
The Team
The IT Desktop Support Engineer provides high-quality onsite and remote technical support for end users across Windows and Apple environments. This role is responsible for diagnosing and resolving complex desktop issues, supporting hardware and software lifecycle activities, and ensuring a consistent, reliable end-user computing experience in a global, collaborative enterprise environment.
The Role
<ul><li>Perform onsite and remote analysis, diagnosis, and resolution of complex desktop and endpoint issues for end users.
</li><li>Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, peripherals, and related software.
</li><li>Maintain conference room readiness, ensuring AV and video conferencing systems are functional and supporting users during meetings.
</li><li>Troubleshoot technical issues and coordinate with IT/facilities to keep meeting spaces reliable and up to standard.
</li><li>Assess workstation performance and implement hardware upgrades (e.g., memory, storage) as required.
</li><li>Collaborate closely with Network technicians, Server administrators, and other IT teams to ensure efficient operation of the desktop computing environment.
</li><li>Receive and respond to support requests via walk-ins, phone, chat, email, and service desk tickets.
</li><li>Work assigned incidents, requests, and IMAC (Install, Move, Add, Change) tasks through the service desk.
</li><li>Support new hire onboarding and equipment provisioning requests submitted through the service desk.
</li><li>Deploy and manage software using, Microsoft Intune, and JAMF Self Service. (some experience)
</li><li>Support Microsoft Autopilot, White Glove deployments, and modern device provisioning workflows. (can be learned)
</li><li>Provide remote support using approved remote access tools.
</li><li>Assist in creating, maintaining, and enforcing desktop support procedures, documentation, and operational metrics.
</li><li>Accurately document hardware and software installations, failures, repairs, and removals. (must)
</li><li>Interface with third-party vendors and support partners for escalations, repairs, and equipment procurement. (this can be learned)
</li><li>Support and assist with corporate meetings and townhalls, ensuring end-user technology readiness
</li></ul>What You&rsquo;ll Bring (Requirements)
<ul><li>2+ years of IT Desktop Support
</li><li>Bachelors or Associates Degree in IT/Computer Science Related Field
</li><li>Experience working in remote access, computer support, remote technical support, Apple Mac OS, Windows Computers, Active Directory, Microsoft Azure and Intune, Video Conferencing Support, Jamf Pro, IT Troubleshooting, and ServiceNow Platform.
</li><li>Preferred Certifications in Microsoft Certified Desktop Support Technician &ndash; Microsoft and/or CompRIT A+ Certification &ndash; Computing Technology Industry Associate (CompTIA)
</li></ul>#LI-GG1
<h1 class="jobSectionHeader">About us
</h1>We&rsquo;re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
<h1 class="jobSectionHeader">Fostering innovation through diverse perspectives
</h1>Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
<h1 class="jobSectionHeader">How we look after you
</h1>We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We&rsquo;re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We&rsquo;re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you&rsquo;ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We&rsquo;re proud to say we&rsquo;re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.</div>

IT Support Technician AMER Desktop Operations

Thrive

<div>Location: New York, NY (onsite 5x/week) 
 
About Us 
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! 
 
Position Overview 
Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client office. 
 
The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client&rsquo;s requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch. 
 
Primary Responsibilities<ul><li>
Primary responsibilities are descriptive and not restrictive in nature</li><li>
Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively</li><li>
Provides one-on-one end-user problem resolution for client (PC) software and connectivity.</li><li>
Ensure that all client issues and resolutions are properly documented in the defined ticketing system of either Thrive or the client as required</li><li>
Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely</li><li>
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems</li><li>
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements</li><li>
Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed</li><li>
Acts as remote hands for engineering staff onsite as needed</li><li>
Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles.</li><li>
Provides assistance to Tier 2-3 staff with problem research and documentation</li></ul> 

Qualifications<ul><li>
3+ years providing end-user support for current PC desktop and application software</li><li>
3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment</li><li>
3+ years providing end-user support for current suite of Microsoft applications and management software</li><li>
2+ years providing support for an enterprise level userbase in either the legal or financial services industries</li><li>
CompTIA A+ Certification or equivalent experience</li><li>
CompTIA Net+ Certification or equivalent experience</li></ul>
Base Salary Range: $80K -$110K (bonus eligible) 
 
Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. 
 
Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate&rsquo;s qualifications, including experience and relevant education. 
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status.</div>

Client Support Engineer

OPR DIGITAL HUB GROUP LLC

Desktop Support &mdash; Job DescriptionSummary<ul><li>Provide frontline technical support for end‑user devices and desktop services to ensure reliable day‑to‑day operations and high user satisfaction.</li></ul>Core responsibilities<ul><li>Incident support: Troubleshoot and resolve hardware, OS (Windows/macOS), and peripheral issues (printers, scanners) for end users.</li><li>Service desk: Triage tickets, meet SLA targets, escalate complex problems to 2nd/3rd‑line teams, and document resolutions in the ticketing system.</li><li>User provisioning: Create and manage user accounts, permissions, and group memberships (Active Directory/Azure AD).</li><li>Device provisioning: Build, image, deploy, and decommission desktops/laptops and mobile devices; manage configuration baselines.</li><li>Patch &amp; endpoint management: Apply OS and application patches, manage antivirus/EDR, and ensure endpoint compliance.</li><li>Peripheral &amp; connectivity support: Setup/maintain printers, docking stations, displays, and troubleshoot network/Wi‑Fi connectivity issues.</li><li>Software support: Install, configure, and support business applications and collaboration tools (Office 365/Google Workspace, Teams, Zoom).</li><li>Onboarding/offboarding: Support new‑hire setups and secure offboarding (data wipe, asset return, account termination).</li><li>Asset management: Track hardware inventory, warranty/lifecycle, and maintain asset records.</li><li>Documentation &amp; training: Create/update knowledge base articles and provide basic user training and FAQs.</li><li>Security &amp; policy compliance: Enforce password policies, MFA, and follow security/change control procedures.</li><li>Maintenance &amp; projects: Participate in hardware refreshes, rollouts, and small IT projects.</li></ul>Typical duties (day‑to‑day)<ul><li>Respond to and resolve service desk tickets via phone, remote support, or in‑person visits.</li><li>Provision new devices and perform user setups.</li><li>Apply updates/patches and run routine maintenance tasks.</li><li>Troubleshoot network access, printing, and application issues.</li><li>Maintain accurate asset inventory and tagging.</li><li>Update documentation and knowledge base articles.</li><li>Assist with onboarding/offboarding and permission changes.</li><li>Coordinate vendor repairs or warranty replacements.</li><li>Escalate complex incidents and follow up to resolution.</li><li>Participate in an on‑call rotation if required.</li></ul>Required qualifications<ul><li>Education/experience: Associate or bachelor&rsquo;s degree in IT, Computer Science, or equivalent experience; 1&ndash;3 years in desktop/helpdesk roles typical.</li><li>Technical skills: Strong troubleshooting for Windows and/or macOS; knowledge of Active Directory/Azure AD, Office 365/Google Workspace, basic networking (TCP/IP, DNS), printing, and common business applications.</li><li>Tools: Experience with ticketing systems (ServiceNow, JIRA, Zendesk), remote support tools, and MDM/endpoint management (Intune, JAMF) preferred.</li><li>Soft skills: Excellent customer service, communication, patience, and prioritization.</li></ul>Preferred attributes<ul><li>Certifications: CompTIA A+, Network+, Microsoft Modern Desktop, or Apple certifications advantageous.</li><li>Scripting/automation: Basic PowerShell or Bash for automation helpful.</li><li>Experience supporting hybrid/remote work setups and collaboration tools.</li></ul>Pay: QAR95.15 - QAR201.11 per hourWork Location: In person

Desktop Support

Veteran Enterprise Technology Services, Inc.

<div><div><div><div><div><div>Information Technologist Helpdesk Support
 
 
Job Location: Houston, TX
Position Type: Full-Time/Regular 
 
Essential Functions:
<ul><li>Primary Directorate IT Help Desk support during normal JSC business hours, providing initial triage and routing of support tickets.
</li><li>Provide specialized desktop and end user IT support
</li><li>Researching and provide guidance to the best technical solutions available from the Agency IT providers to meet Directorate end user requirements
</li><li>Install specialized software and assisting users with unified desktop office automation support in conjunction with I3P providers
</li><li>Provide input support requests for Agency IT services into the appropriate Directorate/Agency/Center system and ensure support through closure of the requests
</li><li>Install specialized software, maintaining updates to specialized software
</li><li>Assist users with unified desktop office automation support in conjunction with IT Infrastructure Integration Program (I3P) providers
</li><li>Track, maintain, and manage the inventory of all software and hardware assets
</li><li>Facilitate the purchase of maintenance agreements and software license renewals for the directorate and report status of this activity
</li>Identify, track, and update all HH&amp;P flight and nonflight property and equipment in the NASA Equipment System 
<li>
 
 
</li><li>Education/Experience:
</li><li>Bachelor&rsquo;s degree in related area
</li><li>3-5 years of experience
</li><li>Experience with the NASA Property System (N-PROP)
 </li></ul>VETS is an EEO Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, or disability.
VETS is a Department of Veterans Affairs, Center for Veterans Enterprise (CVE) certified Service-Disabled Veteran-Owned Small Business (SDVOSB). Based in Ashburn, Virginia, VETS has a Southwest operations office in Sierra Vista, Arizona and contract management sites throughout the United States. VETS supports a growing number of U.S. Government defense and civilian agencies with technology, systems engineering, as well as construction and program management support services.</div></div></div></div></div></div>

Information Technologist Support

Raymond James

<div>Job Description Summary
Under general supervision, use specialized knowledge in information technology and skills obtained through experience, formal training and\or certification to provide second level telephone and on-site end user support for hardware installations and software applications. Participate in projects of moderate scope and complexity requiring cross-functional coordination. Detailed instructions, established procedures, and prescribed guidelines are provided by management to perform a variety of tasks requiring minimal evaluation, originality or ingenuity in making routine decisions. Recommend solutions to moderately complex problems. Extensive contact with internal customers is required to identify, research, and resolve problems.
Job Description
Responsibilities:
<ul><li>Installs, configures, troubleshoots, and resolves problems on a wide variety of commercial and proprietary software via telephone and on-site support.
</li><li>Troubleshoots and solves problems with network connectivity involving local and wide area networks.
</li><li>Assists in the creation, testing, and installation of corporate standard images.
</li><li>Uses software to remote control end user computers to resolve problems.
</li><li>Monitors the call tracking system for new problem reports and change requests in addition to troubleshooting and resolving requests within required time limits.
</li><li>Provides detailed documentation in the call tracking system.
</li><li>Communicates technical information to others.
</li><li>Stays abreast of, and comply with, company and department policies and procedures.
</li><li>Identifies, researches, and resolves system data integrity issues/anomalies and reports them to appropriate software development area.
</li><li>Effectively communicates to clients, peers, and management any system issues that affect the quality or reliability of supported systems.
</li><li>Documents product problems and their resolutions in a solutions database for future analyst reference.
</li><li>Tests new product releases and\or enhancements.
</li><li>Maintains department websites.
</li><li>Performs other duties and responsibilities as assigned.
</li></ul>Knowledge of:
<ul><li>Basic concepts, practices and procedures of hardware and software support.
</li><li>Computer hardware and software, peripheral equipment and diagnostic methods, techniques and procedures.
</li><li>Procedures used in operating computers and peripheral equipment.
</li><li>Software installation and removal.
</li><li>Hardware and software troubleshooting.
</li><li>System functions and physical components.
</li><li>Operating systems, resources and services.
</li><li>Computer Backup and restoration procedures.
</li><li>Data networks and protocols.
</li><li>Networking, mainframes, standard operating systems and personal computer applications.
</li><li>Network architecture, back-office systems and proprietary software.
</li><li>Financial industry concepts and security products.
</li></ul>Skill in:
<ul><li>Analyzing and solving technical problems.
</li><li>Operating personal computers, peripheral equipment, telecommunication devices, and other standard office equipment.
</li><li>Using operating system administration and diagnostic tools to troubleshoot and resolve technical problems.
</li><li>Using software to remote control end-user computers.
</li><li>Using spy ware removal applications to eradicate spy ware and malware.
</li><li>Diagnosing and solving computer hardware, software, peripheral equipment, data communications and network problems.
</li><li>Operating standard office equipment and using required software applications, sufficient to provide basic troubleshooting.
</li></ul>Ability to:
<ul><li>Establish and maintain effective working relationships.
</li><li>Report to multiple people within the Information Technology organization.
</li><li>Handle stressful situations and provide a high level of customer service in a calm and professional manner.
</li><li>Apply critical thinking to quickly ascertain true nature of problems and clearly communicate resolutions in a non technical manner.
</li><li>Work well and support others in a team approach to problem solving as well as work independently when required.
</li><li>Communicate effectively, both orally and in writing, with all organizational levels.
</li><li>Manage multiple tasks with changing priorities to meet deadlines in a fast paced environment with constant interruptions.
</li><li>Read, interpret and apply information from technical manuals and other materials.
</li><li>Pay close attention to detail, sufficient to complete tasks accurately and efficiently.
</li><li>Provide a high level of customer service and maintain a positive attitude at all times in dealing with our clients.
</li><li>Motivate others to use proper operational procedures.
</li></ul>Educational/Previous Experience Requirements:
<ul><li>High School Diploma and two (2) years experience in a help desk or other technical support environment.
 </li></ul>~or~
<ul><li>An equivalent combination of education, training and/or experience approved by Human Resources.
</li></ul>Education
Associate's: Computer and Information Science, Associate's: Computer Systems Analysis, Diploma of Higher Education (DipHE): Computer and Information Science
Work Experience
General Experience - 13 months to 3 years
Certifications
Travel
Less than 25%
Workstyle
Hybrid
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com. 
<div>At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
 
 
We expect our associates at all levels to:
 
<ul><li>Grow professionally and inspire others to do the same
</li><li>Work with and through others to achieve desired outcomes
</li><li>Make prompt, pragmatic choices and act with the client in mind
</li><li>Take ownership and hold themselves and others accountable for delivering results that matter
</li><li>Contribute to the continuous evolution of the firm
</li></ul></div>At Raymond James &ndash; as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.</div>

Support Analyst- Raymond James Investment Management

Search 10000+ End user support technician jobs near you this May. New roles added regularly across leading industries. Apply today.