endpoint support specialist

NovaCare

<div>Overview:
<div><b>
Regional</b><b> </b><b>Technology Operations Specialist II</b></div><div><b>
Pittsburgh Region</b></div><p></p><p><b><i><br>
***Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time.***</i></b></p><p></p><div><br>
We are seeking highly motivated individuals passionate about exceptional customer service to work within an innovative, fast-paced work environment where an ambitious spirit is encouraged.</div><div></div><div><br>
Do you pride yourself on delivering superior quality in all that you do?</div><ul><li>
Are you results-oriented and a great teammate?</li><li>
Do you take pride in finding resourceful ways of overcoming obstacles?</li><li>
If the answer is 'yes' to all of these questions, we want to talk to you!</li></ul><div></div><div><br>
Select Medical is looking for a proactive, results-oriented Technology Operations Specialist II. This position is responsible for providing company-wide technical services in the installation, configuration, operation, maintenance, troubleshooting and diagnosis of networked endpoints, peripheral equipment, and software. The Technology Operations Specialist II will be responsible for providing endpoint, printing and mobile device support as well as application, network, and telecommunication infrastructure support. This position is responsible for following up with users on all outstanding problems logged through the Solution Center and serves as a resource for the Technology Operations on-call rotation. The Regional Technology Operations Specialist II reports to the Senior Manager, Regional Technology Operations.</div><div></div><div><br>
This is an excellent opportunity for an experienced Regional Technology Operations Specialist to join our IS team and provide endpoint device, application, and basic network infrastructure support for our Central Billing Office located in Canonsburg, PA. This position will also provide backup IT Support for four hospitals in the Pittsburgh Region.</div><div></div><div><br>
These locations/hospitals where support is required are located at:</div><div></div><ul><li><b><br>
Pittsburgh Central Billing Office &ndash; 400 Technology Drive, Suite 240, Canonburg, PA</b></li><li><b>
Select Specialty Hospital Pittsburgh &ndash; 200 Lothrop Street, Pittsburgh, PA</b></li><li><b>
Select Specialty Hospital McKeesport &ndash; 1500 5</b><b>th</b><b> Avenue, Crawford Building McKeesport, PA</b></li><li><b>
Select Specialty Hospital Laurel Highlands &ndash; 1 Mellon Way, Latrobe, PA</b></li><li><b>
Select Specialty Hospital Johnstown &ndash; 320 Main Street, Johnstown, PA</b></li></ul><br>
<div></div>
Responsibilities:<br>
<p></p><ul><li>
Respond to Solution Center referred trouble tickets; provide for or assist in providing end user support for network software, operating system, hardware and peripheral equipment, and troubleshoot as necessary. Ensure that all IS problems are resolved in a timely and efficient manner.</li><li>
Escalate all &ldquo;out of scope&rdquo; issues to proper IS departments or vendors in a timely manner following company procedures. Complete any activities, tasks, and/or projects as assigned.</li><li>
Install, troubleshoot and diagnose software/hardware issues with Windows desktops and laptops, iOS tablets and smartphones, printers, various medical devices and networking equipment.</li><li>
Monitor and report on any security violations related to the unwarranted access to corporate data.</li><li>
Work with corporate IS teams and coordinate vendors in the planning and installation of desktop computer hardware, mobile device hardware, software, printer repairs, cabling for local area networks, and other IS projects.</li><li>
Support endpoint deployment activities for business development initiatives, including hospital moves, openings, and acquisitions. Participate independently or with a team performing equipment upgrades or decommissioning and recycling of obsolete devices.</li><li>
Maintain records and documentation related to network infrastructure, data cabling and location of equipment and software revisions.</li></ul>
Qualifications:
<p><b>
Required Qualifications</b></p><ul><li>
BS or BA degree in Information Technology, Computer Science, or equivalent work experience</li><li><ul><li>
In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience.</li></ul></li></ul><ul><li>
5+ years of experience in Information Systems.</li><li>
3+ years of hands on, end-user support for endpoint devices, operating systems and network infrastructure devices.</li><li>
Regular regional travel is required, and availability beyond standard business hours to address mission critical issues that may affect patient care.</li></ul><p><b>
Preferred Qualifications</b></p><br>
<p></p><ul><li>
Desktop and laptop hardware, iPad, and peripheral support experience (HP &amp; Ricoh printers, Fujitsu/Ricoh scanners, etc.).</li><li>
Telephony, VoIP, and clinical device support a plus (i.e. telemetry, glucometers, RX dispensing hardware, nurse call, etc.).</li><li>
7+ years of experience in Information Systems.</li><li>
Knowledge of Microsoft productivity application suites.</li><li>
Healthcare and clinical experience preferred.</li><li>
Health application support including Epic and MEDHOST.</li><li>
Excellent analytical, problem-solving and customer service skills.</li><li>
Excellent verbal and writing skills.</li><li>
Excellent time management and organizational skills, work independently, and have a sense of urgency prioritizing resolution of issues that affect business workflow.</li></ul>
Additional Data:
<p>
For more information, visit selectmedical.com or https://youtube.com/SelectMedicalTV. Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.</p><ul><li>
An extensive and thorough paid orientation program.</li><li>
Paid Time Off (PTO) and Extended Illness Days (EID).</li><li>
Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.</li><li>
A 401(k) retirement plan with a company match.</li></ul><p>
Equal Opportunity Employer/including Disabled/Veterans</p></div>

Technology Operations Specialist II

Delta Faucet Company

<div><p>At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.</p><p></p><p><br>
We are seeking an <b>Onsite IT Endpoint Specialist</b> to partner with our plant operations teams in driving efficiency and innovation on the manufacturing floor. In this role, you will design, implement, and support technology solutions that improve processes, enhance system performance, and enable smarter ways of working. From researching cost-effective tools and best practices to providing hands-on support for hardware, software, and mobile devices, you will play a key role in ensuring our operations run smoothly while advancing automation and digitization across the plant.</p><p></p><p><b><br>
Responsibilities</b></p><ul><li>
Apply research skills to identify, evaluate, and recommend innovative methods and solutions to complex business needs.</li><li>
Stay knowledgeable of emerging technologies, analyzing their potential impact and benefits for plant operations.</li><li>
Design, build, configure, deploy, and support endpoint technology solutions across hardware, software, and mobile devices.</li><li>
Provide endpoint application support and collaborate with IT teams to deploy, configure, manage, and optimize endpoint technologies (e.g., SCCM, Intune, MDM).</li><li>
Continuously assess endpoint performance for scalability, reliability, and user experience; implement improvements as needed.</li><li>
Develop and document troubleshooting procedures; conduct root cause analysis and implement preventative measures.</li><li>
Address endpoint-related integration challenges by partnering with IT teams and stakeholders.</li><li>
Provide training and knowledge transfer to IT support teams and end-users.</li><li>
Act as a subject matter expert for endpoint technologies, advising on best practices and solutions.</li><li>
Lead the implementation of endpoint solutions, ensuring seamless integration with existing infrastructure.</li><li>
Manage application and patch deployment to ensure compliance, security, and operational resilience.</li></ul><p></p><p><b><br>
Qualifications</b></p><ul><li>
Exceptional knowledge of computer hardware, including desktops, laptops, handheld scanners, printers, and related devices.</li><li>
Minimum of 5 years of relevant IT support or endpoint management experience.</li><li>
Industry-related certifications preferred (A+, Network+, MTA, MCTS).</li><li>
Strong knowledge of Microsoft Windows 10/11, Windows Server, TCP/IP, and endpoint virtualization platforms.</li><li>
Hands-on experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, and application packaging/deployment.</li><li>
Solid understanding of endpoint technologies, device management, and security solutions.</li><li>
Familiarity with mobile device management (MDM) solutions and enterprise imaging/deployment practices.</li><li>
Excellent troubleshooting, communication, and customer service skills with proven ability to work independently in fast-paced environments.</li><li>
Experience in manufacturing or plant floor support is a strong plus.</li></ul><p></p><p><b><br>
Other Considerations:</b></p><p>
This role will be based onsite in our Morgantown, KY location</p><p></p><p><b><br>
Why Join Us?</b></p><p>
At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You&rsquo;ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.</p><p>
Here are some of the benefits we offer for your personal and professional growth:</p><ul><li><b>
Culture:</b> Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.</li><li><b>
Wellbeing:</b> Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.</li><li><b>
Learning &amp; Development:</b> LinkedIn Learning access; internal opportunities to work on projects cross-company.</li><li><b>
Social Impact:</b> Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Company: Delta Faucet Company</b></h2><p></p>
Full time<p></p>
Hiring Range: $27.40 - $42.96 USD<p></p>
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.<p></p><p><i>
Delta Faucet Company</i> <i>(the &ldquo;Company&rdquo;) is an equal opportunity employer and</i> <i>we </i><i>strive to employ the most qualified individuals for every position</i><i>.</i> <i>The Company makes employment decisions only based on merit. It is the Company&rsquo;s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.</i></p><p></p><p><i>
Delta Faucet Company </i><i>is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.</i></p><p></p><p><i>
E-Verify Participation Poster:</i><i> </i>English &amp; Spanish</p><p><i><br>
E-verify Right to Work Poster:</i><i> </i><i>English</i><i>,</i><i> </i><i>Spanish</i></p></div><p></p>

Onsite IT Endpoint Specialist

<div><p>At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.</p><p></p><p>
We are seeking an <b>Onsite IT Endpoint Specialist</b> to partner with our plant operations teams in driving efficiency and innovation on the manufacturing floor. In this role, you will design, implement, and support technology solutions that improve processes, enhance system performance, and enable smarter ways of working. From researching cost-effective tools and best practices to providing hands-on support for hardware, software, and mobile devices, you will play a key role in ensuring our operations run smoothly while advancing automation and digitization across the plant.</p><p></p><p><b>
Responsibilities</b></p><ul><li>
Apply research skills to identify, evaluate, and recommend innovative methods and solutions to complex business needs.</li><li>
Stay knowledgeable of emerging technologies, analyzing their potential impact and benefits for plant operations.</li><li>
Design, build, configure, deploy, and support endpoint technology solutions across hardware, software, and mobile devices.</li><li>
Provide endpoint application support and collaborate with IT teams to deploy, configure, manage, and optimize endpoint technologies (e.g., SCCM, Intune, MDM).</li><li>
Continuously assess endpoint performance for scalability, reliability, and user experience; implement improvements as needed.</li><li>
Develop and document troubleshooting procedures; conduct root cause analysis and implement preventative measures.</li><li>
Address endpoint-related integration challenges by partnering with IT teams and stakeholders.</li><li>
Provide training and knowledge transfer to IT support teams and end-users.</li><li>
Act as a subject matter expert for endpoint technologies, advising on best practices and solutions.</li><li>
Lead the implementation of endpoint solutions, ensuring seamless integration with existing infrastructure.</li><li>
Manage application and patch deployment to ensure compliance, security, and operational resilience.</li></ul><p></p><p><b>
Qualifications</b></p><ul><li>
Exceptional knowledge of computer hardware, including desktops, laptops, handheld scanners, printers, and related devices.</li><li>
Minimum of 5 years of relevant IT support or endpoint management experience.</li><li>
Industry-related certifications preferred (A+, Network+, MTA, MCTS).</li><li>
Strong knowledge of Microsoft Windows 10/11, Windows Server, TCP/IP, and endpoint virtualization platforms.</li><li>
Hands-on experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, and application packaging/deployment.</li><li>
Solid understanding of endpoint technologies, device management, and security solutions.</li><li>
Familiarity with mobile device management (MDM) solutions and enterprise imaging/deployment practices.</li><li>
Excellent troubleshooting, communication, and customer service skills with proven ability to work independently in fast-paced environments.</li><li>
Experience in manufacturing or plant floor support is a strong plus.</li></ul><p></p><p><b>
Other Considerations:</b></p><p>
This role will be based onsite in our Jackson, TN location</p><p></p><p><b>
Why Join Us?</b></p><p>
At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You&rsquo;ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.</p><p>
Here are some of the benefits we offer for your personal and professional growth:</p><ul><li><b>
Culture:</b> Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.</li><li><b>
Wellbeing:</b> Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.</li><li><b>
Learning &amp; Development:</b> LinkedIn Learning access; internal opportunities to work on projects cross-company.</li><li><b>
Social Impact:</b> Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Company: Delta Faucet Company</b></h2><p></p>
Full time<p></p>
Hiring Range: $27.40 - $42.96 USD<p></p>
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.<p></p><p><i>
Delta Faucet Company</i> <i>(the &ldquo;Company&rdquo;) is an equal opportunity employer and</i> <i>we </i><i>strive to employ the most qualified individuals for every position</i><i>.</i> <i>The Company makes employment decisions only based on merit. It is the Company&rsquo;s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.</i></p><p></p><p><i>
Delta Faucet Company </i><i>is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.</i></p><p></p><p><i>
E-Verify Participation Poster:</i><i> </i>English &amp; Spanish</p><p><i><br>
E-verify Right to Work Poster:</i><i> </i><i>English</i><i>,</i><i> </i><i>Spanish</i></p><p></p>
#LI-Remote</div>

<div><p>At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.</p><p></p><p><br>
We are seeking an <b>Onsite IT Endpoint Specialist</b> to partner with our plant operations teams in driving efficiency and innovation on the manufacturing floor. In this role, you will design, implement, and support technology solutions that improve processes, enhance system performance, and enable smarter ways of working. From researching cost-effective tools and best practices to providing hands-on support for hardware, software, and mobile devices, you will play a key role in ensuring our operations run smoothly while advancing automation and digitization across the plant.</p><p></p><p><b><br>
Responsibilities</b></p><ul><li>
Apply research skills to identify, evaluate, and recommend innovative methods and solutions to complex business needs.</li><li>
Stay knowledgeable of emerging technologies, analyzing their potential impact and benefits for plant operations.</li><li>
Design, build, configure, deploy, and support endpoint technology solutions across hardware, software, and mobile devices.</li><li>
Provide endpoint application support and collaborate with IT teams to deploy, configure, manage, and optimize endpoint technologies (e.g., SCCM, Intune, MDM).</li><li>
Continuously assess endpoint performance for scalability, reliability, and user experience; implement improvements as needed.</li><li>
Develop and document troubleshooting procedures; conduct root cause analysis and implement preventative measures.</li><li>
Address endpoint-related integration challenges by partnering with IT teams and stakeholders.</li><li>
Provide training and knowledge transfer to IT support teams and end-users.</li><li>
Act as a subject matter expert for endpoint technologies, advising on best practices and solutions.</li><li>
Lead the implementation of endpoint solutions, ensuring seamless integration with existing infrastructure.</li><li>
Manage application and patch deployment to ensure compliance, security, and operational resilience.</li></ul><p></p><p><b><br>
Qualifications</b></p><ul><li>
Exceptional knowledge of computer hardware, including desktops, laptops, handheld scanners, printers, and related devices.</li><li>
Minimum of 5 years of relevant IT support or endpoint management experience.</li><li>
Industry-related certifications preferred (A+, Network+, MTA, MCTS).</li><li>
Strong knowledge of Microsoft Windows 10/11, Windows Server, TCP/IP, and endpoint virtualization platforms.</li><li>
Hands-on experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, and application packaging/deployment.</li><li>
Solid understanding of endpoint technologies, device management, and security solutions.</li><li>
Familiarity with mobile device management (MDM) solutions and enterprise imaging/deployment practices.</li><li>
Excellent troubleshooting, communication, and customer service skills with proven ability to work independently in fast-paced environments.</li><li>
Experience in manufacturing or plant floor support is a strong plus.</li></ul><p></p><p><b><br>
Other Considerations:</b></p><p>
This role will be based onsite in Greensburg, IN location</p><p></p><p><b><br>
Why Join Us?</b></p><p>
At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You&rsquo;ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.</p><p>
Here are some of the benefits we offer for your personal and professional growth:</p><ul><li><b>
Culture:</b> Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.</li><li><b>
Wellbeing:</b> Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.</li><li><b>
Learning &amp; Development:</b> LinkedIn Learning access; internal opportunities to work on projects cross-company.</li><li><b>
Social Impact:</b> Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Company: Delta Faucet Company</b></h2><p></p>
Full time<p></p>
Hiring Range: $27.40 - $42.96 USD<p></p>
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.<p></p><p><i>
Delta Faucet Company</i> <i>(the &ldquo;Company&rdquo;) is an equal opportunity employer and</i> <i>we </i><i>strive to employ the most qualified individuals for every position</i><i>.</i> <i>The Company makes employment decisions only based on merit. It is the Company&rsquo;s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.</i></p><p></p><p><i>
Delta Faucet Company </i><i>is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.</i></p><p></p><p><i>
E-Verify Participation Poster:</i><i> </i>English &amp; Spanish</p><p><i><br>
E-verify Right to Work Poster:</i><i> </i><i>English</i><i>,</i><i> </i><i>Spanish</i></p></div><p></p>

Oasis IAM

<div></div><div><div><div><b>JOB SUMMARY</b></div></div><div></div><div><br>
The IT Support Specialist provides technical support for end users, systems, and business applications across OASIS Infrastructure Asset Management. This role troubleshoots and resolves hardware, software, network, and connectivity issues, and helps maintain reliable systems supporting approximately 300 employees across 15 locations across the different states where OASIS operates.</div><div></div><div><br>
Working closely with all departments, this position maintains reliable IT operations for both office and field personnel in a highway and road maintenance environment. Responsibilities include endpoint management, Microsoft 365 administration, cybersecurity compliance, field technology support for systems such as Samsara telematics and GPS tracking, and proactive system monitoring to minimize downtime.<br>
<br>
This is a hybrid position based near one of OASIS&rsquo;s Florida project locations in Gainesville, Ocoee, West Palm Beach, Ocala, or Pompano Beach, with travel to other project sites or future locations where OASIS establishes operations.</div><div></div><div><div><b><br>
KEY RESPONSIBILITIES</b></div></div><br>
<div><b>
1. Troubleshooting &amp; Technical Support</b></div><div><ul><li>
Troubleshoot and resolve hardware, software, network, and account issues for office and field employees across all locations</li><li>
Diagnose and resolve connectivity, authentication, and performance issues across office and field environments</li><li>
Analyze recurring support trends and implement long-term solutions to reduce ticket volume; coordinate with vendors and ISPs when external resolution is required</li></ul></div><div><b>
2. Systems &amp; Endpoint Management</b></div><div><ul><li>
Manage enterprise endpoint tools, including Microsoft Intune, MDM, RMM platforms, imaging, and patch management; maintain workstation standards and security baselines</li><li>
Administer Microsoft 365 tenants, including Exchange Online, SharePoint, Teams, OneDrive, and Entra ID (Azure AD); support MFA, SSO, and conditional access policies</li><li>
Deploy, configure, and lifecycle-manage desktops, laptops, tablets, rugged mobile devices, and peripherals; monitor software licensing compliance and coordinate renewals</li></ul></div><div><b>
3. User Support &amp; Experience</b></div><div><ul><li>
Provide responsive, professional support to employees at all levels with minimal downtime</li><li>
Document solutions, create knowledge base articles, and maintain user guides; deliver technology orientation for new hires, including field-specific systems and safety platforms</li><li>
Ensure excellent customer satisfaction through clear communication, timely follow-up, and professional service delivery</li></ul></div><div><b>
4. Operational Excellence</b></div><div><ul><li>
Participate in incident response, problem management, and root cause analysis; monitor system health, logs, and alerts to proactively prevent issues</li><li>
Manage employee onboarding/offboarding technology workflows, including account setup, equipment deployment, and access termination</li><li>
Maintain accurate IT asset inventory; track expenditures and assist with budget planning for hardware, software, and service contracts</li></ul></div><div><b>
5. Field Technology &amp; Operational Systems</b></div><div><ul><li>
Support fleet telematics systems (Samsara or equivalent), GPS tracking, and dashcam platforms; deploy and troubleshoot rugged devices for field crews in highway work zones</li><li>
Support field applications, including work order management, CMMS, digital timekeeping, digital forms, and photo documentation tools</li><li>
Coordinate with Operations, Safety, and Fleet teams to resolve technology issues impacting field productivity; support ELD and DOT compliance technology as needed</li></ul></div><div><b>
 </b><b>6. Cybersecurity &amp; Data Protection</b></div><div><ul><li>
Implement and monitor endpoint protection, e-mail security, MFA, and access controls; conduct regular patching and firmware upgrades on all systems</li><li>
Monitor for security threats, investigate suspicious activity, and escalate incidents per established protocols</li><li>
Manage data backup systems, verify recoverability through regular testing, and support cybersecurity awareness training and phishing simulations</li></ul></div><div><b>
7. Documentation &amp; Process Improvement</b></div><div><ul><li>
Maintain documentation of network architecture, system configurations, SOPs, and vendor contacts; develop IT policies for end-user standards and equipment handling</li><li>
Support OASIS&rsquo;s digital transformation by converting paper-based processes into digital workflows using SharePoint, Power Apps, and M365 tools</li><li>
Assist with IT-related compliance documentation for DOT contract audits and client requirements</li></ul></div><div></div><div><div><b><br>
REQUIRED SKILLS &amp; EXPERIENCE</b></div></div><br>
<div><b>
Technical Knowledge</b></div><div><ul><li>
Strong knowledge of Windows, macOS, Active Directory, group policy management, and network infrastructure (LAN/WAN, Wi-Fi, VPN, firewalls, DNS/DHCP)</li><li>
Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID, Intune) and cybersecurity best practices</li><li>
Experience with ticketing systems, remote support tools, and endpoint management platforms (RMM, MDM)</li><li>
Understanding of VoIP phone systems, mobile device management, and cloud services (Azure, hybrid environments)</li></ul></div><div><b>
Professional Skills</b></div><div><ul><li>
Ability to troubleshoot hardware, software, network, and cloud service issues effectively</li><li>
Excellent communication and documentation skills, with the ability to explain technical concepts in plain language to non-technical users at all levels</li><li>
Strong customer service orientation with patience and professionalism when supporting diverse user skill levels</li><li>
Effective organizational abilities with the capacity to manage multiple support requests and priorities simultaneously</li><li>
Self-directed work style with ability to support 24/7 field operations, including occasional after-hours response for critical system failures</li></ul></div><div></div><div><div><b><br>
EDUCATION AND WORK EXPERIENCE</b></div></div><br>
<div><b>
Required Education</b></div><div><ul><li>
Associate&rsquo;s degree in IT, Computer Science, Network Administration, or related field; OR high school diploma/GED with 4+ years of progressive IT experience; OR technical certifications (CompTIA A+, Network+, Security+, or Microsoft certifications) with 3+ years of hands-on IT experience</li></ul></div><div><b>
Required Work Experience</b></div><div><ul><li>
2&ndash;4 years of hands-on IT support in service desk or IT support roles with responsibility for end-user support, infrastructure maintenance, and system administration</li><li>
Experience supporting a multi-site organization with both office and field-based employees; proven M365 administration experience</li><li>
Track record of troubleshooting network issues, managing hardware deployments, maintaining IT documentation, and delivering strong customer satisfaction</li><li>
Experience managing IT vendor relationships and coordinating with external service providers</li></ul></div><div></div><div><b><br>
Preferred Certifications</b></div><div><ul><li>
CompTIA A+, Network+, or Security+; Microsoft 365 Certified: Administrator; Microsoft Certified: Modern Desktop Administrator; ITIL Foundation</li></ul></div><div><b>
Preferred Experience</b></div><div><ul><li>
3+ years of IT experience in construction, infrastructure, highway maintenance, government contracting, or field service industries</li><li>
Experience with fleet telematics (Samsara, Verizon Connect, Geotab), GPS tracking, and dashcam systems</li><li>
Experience with Power Platform (Power Apps, Power Automate, Power BI) and SharePoint site design</li><li>
Background supporting organizations transitioning from paper-based to digital workflows</li><li>
Experience deploying and managing rugged mobile devices in outdoor or construction environments</li><li>
Background in organizations that have undergone growth, mergers, or geographic expansion</li><li>
Experience supporting HRIS/payroll systems and enterprise business applications</li><li>
Familiarity with government contract IT compliance and audit requirements</li></ul></div><div></div><div><div><b><br>
ADDITIONAL REQUIREMENTS</b></div></div><div></div><div><br>
<ul><li>
Must be at least 23 years old (per company insurance requirements).</li><li>
Must possess an active and valid Florida driver&rsquo;s license with no restrictions and be able to pass a Motor Vehicle Record (MVR) check and maintain insurability under company policy.</li><li>
Ability to travel up to 20% to project locations across the different projects, and future projects where OASIS establishes a presence</li><li>
Availability to respond to critical IT emergencies outside regular business hours as needed</li><li>
Compliance with the company's Drug and Alcohol Policy; able to pass pre-employment and random testing. A background check and job-related physical may be required.</li><li>
Comfortable working in office and field environments, including project offices and job sites</li><li>
Able to transport IT equipment weighing up to 40 pounds</li></ul></div></div>

IT Support Specialist

SaviLinx

<div><p><b>JOB TITLE:</b> Desktop Analyst</p>
<p><b>
DEPARTMENT:</b><b> </b>Information Technology</p>
<p><b>
REPORTS TO:</b> Director of Information Technology</p>
<p><b>
FLSA Status:</b><b> </b>Non-Exempt<br>
</p><p></p><p><b>OUR GUIDING PRINCIPLES:
</b></p><p>Make every interaction Count</p>
<p>
Act with Respect and Integrity</p>
<p>
Demonstrate Passion for Continuous Improvement</p>
<p>
Be Worth of Trust from all Stakeholders</p><br>
<p></p>
<p><b>
OVERVIEW:</b></p>
<p>
Providing exceptional customer service with first point of contact, clear communication, in-alignment with policies that promote user training and secure endpoint management. Oversees Windows 11 deployment/redeployment via Autopilot, ensures compliance with Intune and RMM tools, and maintains meticulous asset tracking and documentation. Provides day-to-day administration across Microsoft 365, Entra ID (Azure AD), Intune, Autopilot, and common SaaS apps; coordinates vendor procurement and RMAs; collaborates with Systems Administrators to monitor and test configuration policies and consistently adheres to helpdesk metrics, SOPs, and security standards. Strong focus on security awareness, reporting and security training.</p><br>
<p>
</p><p><b>ESSENTIAL FUNCTIONS:</b></p>
<ul>
<li>Provides the first point of contact for end-user technical support and request.</li>
<li>Ability to work in a dynamic environment while providing nearly 100% uptime.
</li><li>Demonstrates excellent customer service and clear communication.
</li><li>End-user education in alignment with computer use policy and security policy.</li>
<li>Training.</li>
<li>Deploying and redeploying Windows 11 systems using Autopilot.</li>
<li>Assist with application installation, patching and deployment using Intune, RMM and Company Portal.</li>
<li>Assist with endpoint vulnerability assessment, endpoint hardening and monitoring.</li>
<li>Responding to variety of break-fix requests in a Windows 11 environment.</li>
<li>Support users with secure sign-in methods including Windows Hello for Business (WHFB), Multi-Factor Authentication (MFA), Passwordless login, FIDO keys, and phishing-resistant authentication protocols</li>
<li>Monitoring and ensuring endpoint compliance using Intune and RMM tools.</li>
<li>Asset management, tracking and documentation.</li>
<li>Working with outside vendors to obtain hardware and facilitate RMA requests.</li>
<li>Intermediate understanding of Day 2 Day administration in Office 365, Entra AD, Intune, Autopilot and various SaaS tools.</li>
<li>Extensive documentation skills when maintaining records of tickets, asset management, RMA, knowledgebase, SOP and Runbooks.</li>
<li>Ability to adhere to strict guidelines relating to Helpdesk metrics, ticket processing, following SOP and company policies.</li>
<li>Working closely with Systems administrators to monitor, report, and test configuration policies and procedures.</li>
<li>Awareness and compliance with security policy, reporting and end-user education.</li></ul><br>
<p></p>
<p><b>
SUPERVISORY RESPONSIBILITY:</b></p>
<p>
This position does not have supervisory responsibility.</p><br>
<p></p>
<p><b>
QUALIFICATIONS:</b></p>
<ul>
<li> Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field preferred.</li>
<li> 2&ndash;5 years of experience in IT analysis, systems support, cloud support or related roles.</li>
<li> Proficiency in Office 365, SharePoint, Entra (Azure AD), Intune, Autopilot and SaaS tools</li>
<li> Familiarity with IT security protocols and Windows hardening.
 </li><li>Strong problem-solving and project management skills.</li>
<li> Excellent verbal and written communication abilities.</li>
<li> Knowledge of cloud based tools and environments.
</li> <li>Prior experience in customer service or help desk environments.</li>
<li> Demonstrated effective oral, written, and interpersonal communication skills.</li><br>
</ul>
<p><b>PHYSICAL DEMANDS:</b></p>
<p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p>
<p>
Prolonged periods of sitting at a desk and working on a computer.</p>
<p>
Must be able to lift up to 15 pounds at times.
</p><p>Communicating with others to exchange information.</p>
<p>
Repeating motions that may include the wrists, hands, and/or fingers.</p>
<p>
Assessing the accuracy, neatness, and thoroughness of the work assigned.</p>
<p>
Travel may be required.</p><br>
<p></p>
<p><b>
EXPECTED WORKDAYS/ HOURS:</b></p>
<p>
Must be available and willing to work as directed based on operational needs. On-call availability to accommodate the IT off-hours coverage plan may be required. The company reserves the right to change the expected workdays/hours with or without notice. This is not a remote position.</p><br>
<p></p>
<p><b>
OTHER DUTIES AS ASSIGNED:</b></p>
<p>
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.</p><br>
<p></p>
<p><b>
EQUAL EMPLOYMENT OPPORTUNITY
</b></p><p>SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p><br>
<p>
</p><p><b>VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER</b></p></div>

Desktop Analyst

ActioNet, Inc.

<div>
 <strong>
  Join ActioNet
 </strong>
 as a Site Technician supporting enterprise IT operations in a dynamic environment. This role requires an active Secret Clearance and hands-on experience with troubleshooting, networking, and Microsoft technologies.
 <br/>
 <br/>
 Locations: Germany, UK, Belgium, Netherlands, Italy, Spain, Turkey, Bahrain, France, Greece
 <br/>
 <br/>
 Security Clearance: Secret
 <em>
  (US Citizenship required for eligibility)
  <br/>
  <br/>
 </em>
 <strong>
  Basic Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Install, configure, troubleshoot, and repair client computing devices and peripherals
  </li>
  <li>
   Install and troubleshoot networking equipment including switches and wireless access points
  </li>
  <li>
   Manage users and endpoints using Microsoft Active Directory and endpoint management platforms
  </li>
  <li>
   Administer and support Microsoft Exchange and Microsoft 365 environments
  </li>
  <li>
   Utilize Microsoft PowerShell to automate administrative tasks
  </li>
  <li>
   Use IT service management (ITSM) ticketing systems to track incidents and service requests
  </li>
  <li>
   Active Secret Clearance
  </li>
  <li>
   DoD 8570 IAT Level II Certification (e.g., CompTIA Security+ CE) or equivalent baseline cybersecurity certification
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with endpoint configuration management platforms (e.g., SCCM/MECM)
  </li>
  <li>
   Experience with Microsoft Azure, Entra ID, and Intune
  </li>
  <li>
   1&ndash;3 years of experience in an IT-related field
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Core Capabilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Advanced and Managed IT Services
  </li>
  <li>
   Agile Software Development
  </li>
  <li>
   DevSecOps
  </li>
  <li>
   Cybersecurity
  </li>
  <li>
   Health IT
  </li>
  <li>
   C4ISR &amp; SIGINT
  </li>
  <li>
   Data Center Engineering &amp; Operations
  </li>
  <li>
   Engineering &amp; Installation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why ActioNet?
  <br/>
  <br/>
 </strong>
 At ActioNet, our Passion for Quality is at the heart of everything we do:
 <br/>
 <br/>
 <ul>
  <li>
   Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
  </li>
  <li>
   Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
  </li>
  <li>
   Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ActioNet is proud to be named a Top Workplace
 </strong>
 for the twelve year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
 <br/>
 <br/>
 <strong>
  What's in It For You?
  <br/>
  <br/>
 </strong>
 As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
 <br/>
 <br/>
 ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 <br/>
 <br/>
 <ul>
  <li>
   Direct Applicants, only. No Agencies, No third-party recruiters, please********
  </li>
 </ul>
</div>


Site Technician

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