endpoint support technician

Wildflower International

<div>Position Summary: The IT Desktop Support Technician provides hands-on technical support for both internal staff and external customer devices, with a strong focus on modern device management, Windows Autopilot provisioning, and out-of-box user experiences. This role supports end users across hardware, operating systems, and enterprise applications while participating in device staging, imaging, configuration, and deployment. 
 
Essential Duties and Responsibilities:<ul><li>
Provide Tier 1&ndash;2 desktop and endpoint support for internal employees</li><li>
Troubleshoot hardware, operating systems, peripherals, and enterprise applications</li><li>
Manage user onboarding/offboarding, device setup, and account access</li><li>
Escalate complex issues appropriately and document resolutions</li><li>
Prepare, stage, and configure customer devices using Windows AutoPilot</li><li>
Validate device readiness for Out-of-Box Experience (OOBE) delivery</li><li>
Perform quality testing to ensure devices meet customer and contract requirements</li><li>
Assist with endpoint lifecycle management (deployment, refresh, return, disposal)</li><li>
Apply standard configurations, security baselines, and updates</li><li>
Support endpoint management platforms (Intune, Autopilot, MDM tools)</li><li>
Perform modifications, updates, and group policies on customer systems</li><li>
Maintain applicable DoE and DoD security protocols</li><li>
Support audit readiness, security, and compliance requirements</li><li>
Identify opportunities to improve processes, automation, and user experience</li><li>
Any other duties needed to drive to our Vision, fulfill our Mission, and abide by our Values</li></ul> 

Job Qualifications/Requirements:<ul><li>
Excellent interpersonal skills to work with customers and management</li><li>
Strong troubleshooting, documentation, and communication skills</li><li>
Exceptional time management and organizational skills</li><li>
Ability to manage multiple tasks in a fast-paced environment</li><li>
Ability to follow established service protocols consistently</li><li>
Experience working in a team-oriented, collaborative office environment</li><li>
Excellent driving record for travel between Albuquerque, Santa Fe and surrounding areas</li></ul> 

Education and Experience:<ul><li>
Two or more years of computer technologies field support experience</li><li>
Experience providing desktop or endpoint support in a Windows environment</li><li>
Windows 11 experience</li><li>
Familiarity with Microsoft 365 and basic identity concepts (Azure AD / Entra ID)</li><li>
Experience with remote access support software</li><li>
Experience with a password manager, preferably LastPass</li><li>
Working experience with IT ticketing systems</li><li>
Able to lift 30 lbs. regularly</li><li>
Desired but not required, current CompTIA, A+, Networking+, Security+</li></ul>
II6VlxWPDH</div>

IT Desktop Support Technician

Angi

<div><div>At Angi&reg;, we've had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need &mdash; and connecting pros with homeowners who have the jobs they want.

Angi at a glance:
<ul>
<li>Homeowners have turned to Angi for more than 300 million projects</li>
<li>1,000+ home service tasks covered</li>
<li>2,800 employees worldwide</li>
</ul>
Why join Angi:

Angi&reg; is defining the future of the home services industry, creating an environment where homeowners, pros, and employees benefit from more jobs done well.

For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you.</div>
About the team

The Technical Operations team at Angi keeps our IT environment running exceptionally for every employee. We're a fast-paced, collaborative team that's always looking to improve &ndash; and we're looking for a motivated, customer-service focused IT Support Technician II to help us do just that. This role is based in our Denver office 3 to 5 days per week, with some flexibility for work from home days based on team workload.

What you'll do

The IT Support Technician II serves as a key connection point between employees and high-level systems engineering, delivering high-quality IT support across hardware, software, and infrastructure. Beyond day-to-day troubleshooting, this role contributes to broader initiatives including endpoint management, asset operations, conference room management, and site deployments, directly impacting the productivity and experience of Angi's workforce.
<ul>
<li>Endpoint Support &amp; Troubleshooting Provide Tier 1 &amp; 2 deskside and remote support across Windows and Mac endpoints. Perform advanced troubleshooting of hardware, OS, drivers, network connectivity, VPN, SSO, and productivity tools (e.g., M365, Google Workspace, conferencing platforms).</li>
<li>Device Deployment &amp; Lifecycle Management Prepare, deploy, and maintain laptops and desktops using standard MDM tools (e.g., Intune, Jamf). Own the full device lifecycle &mdash; including refreshes, one-off replacements, RMA/warranty coordination, and secure decommissioning/data sanitization for e-recycling. Remediate vulnerabilities and ensure assets remain current with software and InfoSec standards.</li>
<li>Inventory &amp; Asset Management Manage on-site inventory to ensure stock availability for operations. Coordinate with ITAM on shipping and logistics, maintain deployment runbooks, and keep asset records accurate with minimal rework. Conduct regular audits and provide tailored reports to support organizational directives.</li>
<li>Onboarding &amp; Employee Experience Own the IT onboarding experience, ensuring all new hires have their equipment and basic system access in place by the end of their first week. Support conference rooms and events through A/V setup, video conferencing configuration, and rapid incident triage during live meetings.</li>
<li>Documentation &amp; Knowledge Sharing Contribute to the team knowledge base and SOPs by documenting root causes and permanent fixes for recurring issues. Cross-train team members on new tools and practices, and collaborate with engineering teams on escalations, changes, and incident response.</li>
<li>Additional Expectations Participate in on-call rotation for after-hours critical issues. Travel to various locations to support site buildouts, team events, and field support needs. Participation in guild activities is encouraged as a path toward expanded responsibilities with engineering teams.</li>
</ul>
Who you are
<ul>
<li>2+ years in a technical desktop/endpoint support role with a strong customer service focus, including proven Tier 2 ownership, escalation handling, and executive level support</li>
<li>Experience with ticketing/ITSM platforms, SLA adherence, and change/control processes; clear written documentation skills</li>
<li>Proficiency with Windows 11 and macOS administration, endpoint security, drivers/firmware, and device management tooling (Jamf &amp;Intune)</li>
<li>Hands-on networking fundamentals, VPN clients, and SSO/MFA troubleshooting</li>
<li>Demonstrated inventory management practices with ability to organize data within a spreadsheet</li>
</ul>
We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

Compensation &amp; Benefits
<ul>
<li>The salary band for this position ranges $58,000 - $75,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living.</li>
<li>This position will be eligible for a competitive year end performance bonus &amp; equity package.</li>
<li>Full medical, dental, vision package to fit your needs</li>
<li>Flexible vacation policy; work hard and take time when you need it</li>
<li>Pet discount plans &amp; retirement plan with company match (401K)</li>
<li>The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world</li>
</ul>
#LI-Hybrid</div>

IT Support Technician II

Polar Nite

Senior IT Technician &ndash; MSSP (Onsite | Woodstock, GA | Hourly) Company: Polar Nite &ndash; Managed Security Services Provider Location: Woodstock, GA (Must live within 30 minutes) Type: 1099 Contract, Onsite | Starting at $25/hour (Higher pay based on experience &amp; talent)About UsPolar Nite is a fast-moving, security-focused MSSP serving medical, construction, and professional services clients across Georgia. We&rsquo;re a lean, growing team that&rsquo;s passionate about protecting our clients with cutting-edge tools, human-first support, and cloud-native solutions. We need someone who&rsquo;s ready to take the lead on high-impact technical challenges while thriving in a flexible, fast-paced environment.Performance &amp; Visibility: We are a lean, elite team where every team member&rsquo;s work is highly visible. We take ownership of results and don't hide behind tickets&mdash;there is a healthy pressure to perform here and deliver excellence for our clients.What You&rsquo;ll Do<ul><li>Own Tier 2/3 escalations across M365, networking, and endpoint environments</li><li>Perform onsite support and project implementation across metro Atlanta.</li><li>Troubleshoot and manage VPN configurations across Fortinet, UniFi, SonicWall, and Zyxel</li><li>Deploy, maintain, and document firewalls and network infrastructure</li><li>Support Microsoft 365, Entra ID (Azure AD), Conditional Access, Intune, and Autopilot</li><li>Work closely with our help desk and backend engineers to close tickets and improve processes</li><li>Jump between roles when needed &mdash; this is a small team and everyone wears a few hats</li><li>Communicate clearly and confidently with end users, executives, and vendors</li><li>Execute server replacements and network rack installations independently without onsite supervision.</li></ul>What You Bring<ul><li>3+ years in a Tier 2 MSP or MSSP role, ideally with client-facing work</li><li>Native English Proficiency: Required for clear, high-pressure communication with our professional and medical clients.</li><li>Strong understanding of VPNs and site-to-site tunnels across multiple vendors</li><li>Hands-on experience with firewalls: UniFi Dream Machine Pro, FortiGate, SonicWall, Zyxel</li><li>Excellent troubleshooting skills in Windows environments and Microsoft 365</li><li>Familiarity with RMMs (NinjaOne a plus), ticketing (Freshdesk), and documentation (Hudu)</li><li>Outstanding people skills &mdash; you listen well, explain clearly, and stay calm under pressure</li><li>Willingness to take ownership, improve processes, and represent Polar Nite onsite</li><li>Must live within 30 minutes of Woodstock, GA and have reliable transportation</li></ul>Compensation<ul><li>Starting at $25/hour</li><li>Higher rates available for candidates with advanced experience, certifications, or exceptional skill</li><li>Opportunities for growth and increased responsibility as Polar Nite expands</li></ul>Bonus Points<ul><li>HIPAA or cybersecurity awareness training/certification</li><li>Familiarity with Huntress or other EDR/XDR platforms</li><li>PowerShell scripting or Intune configuration experience</li><li>Experience supporting VMware/Hyper-V.</li></ul>When you apply, tell us the first &ldquo;techy&rdquo; thing you ever got excited about &mdash; could be a Tamagotchi, a Nintendo 64, a graphing calculator, your first dial-up modem, or that time you hacked your school&rsquo;s Wi-Fi. We just want to know you read the whole post (and that you're one of us).How to ApplySend your resume and a brief intro to jobs@polarnite.com with the subject line IT Engineer &ndash; Polar Nite. Tell us why you&rsquo;d be a great fit!Job Type: ContractPay: From $25.00 per hourExpected hours: 35.0 &ndash; 40.0 per weekBenefits:<ul><li>Flexible schedule</li></ul>Experience:<ul><li>IT support: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Ability to Commute:<ul><li>Woodstock, GA 30188 (Required)</li></ul>Work Location: In person

IT Technician

Tesla

<div>What to Expect<div>
Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Austin, TX. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install, and support the systems, and assist with the day-to-day operations for Tesla's global IT infrastructure to provide for the growth of Tesla's initiatives.</div> 
What You'll Do<div><ul><li>
Excellent customer service skills, strong attention to details with excellent follow up</li><li>
Provide onsite and remote support for Tesla organization. Responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers, and networking</li><li>
Work with Backups, Active Directory, Exchange, Azure, and Windows server environments</li><li>
Work with ECM, Imaging, packaging, scripting - Python or PowerShell</li><li>
Work with enterprise remote imaging and administrative tools including SCCM, JAMF, Intune</li><li>
Maintain and work with wireless technologies, LAN, VPN, DSL</li><li>
Create, edit, and improve technical articles and other procedures for systems at Tesla</li><li>
Work with the team lead, elevated set of permissions to address more challenging work within Active Directory, Office 365, and software licensing</li><li>
Troubleshoot Windows 11, Mac OS, iOS &amp; Android mobile operating systems</li></ul></div> 

What You'll Bring<div><ul><li>
Minimum of 4 years of experience with desktop support experience</li><li>
Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred</li><li>
Experience troubleshooting hardware and software on Windows, Mac and Linux devices</li><li>
Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems</li><li>
Experience troubleshooting Active Directory, Exchange, and Office 365 problems</li><li>
Experience with answering phone calls in a Help Desk capacity</li><li>
Must have excellent communication skills</li></ul></div> 

Compensation and Benefits<div>
Benefits</div><div>
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
<ul><li>Medical plans &gt; plan options with $0 payroll deduction</li>
<li>Family-building, fertility, adoption and surrogacy benefits</li>
<li>Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution</li>
<li>Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA</li>
<li>Healthcare and Dependent Care Flexible Spending Accounts (FSA)</li>
<li>401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits</li>
<li>Company paid Basic Life, AD&amp;D</li><li>
Short-term and long-term disability insurance (90 day waiting period)</li>
<li>Employee Assistance Program</li>
<li>Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays</li>
<li>Back-up childcare and parenting support resources</li>
<li>Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft &amp; legal services, and pet insurance</li>
<li>Weight Loss and Tobacco Cessation Programs</li>
<li>Tesla Babies program</li>
<li>Commuter benefits</li>
<li>Employee discounts and perks program</li> 
</ul></div> 
 
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. 
 
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

Desktop Support Technician, IT Operations

UC Davis Health

<div><h2 class="jobSectionHeader">Job Summary</h2>
<div>
<div><div>JO#85420 &ndash; TOC EndPoint Analyst
The Technology Operations Center (TOC) provides day-to-day advanced consultation, training, instruction and troubleshooting / problem-solving to customer for hardware, software, network, and related computer systems, handheld and peripheral devices and ensures their operation for individuals and groups of computer users 24/7.The primary channel for customer to contact the TOC are phones, however there are services offered by TOC that that will require the incumbent to be based at a Walk-Up Center or be available on the main campus or clinics physically. The TOC Endpoint Analyst will provide support for various customer endpoint technologies at a proficient level, this may also include support of other applications and technologies while engaged with the customer on the phone. The incumbent must possess the knowledge, skills, and abilities to make decisions that have institutional effect in the environment. As part of the TOC team this position works closely with customers in utilizing remote technologies, other IT Support Teams to efficiently resolve customer support issues. The incumbent provides a competent level of hardware, application, and network support to UCDH staff/faculty via remote control. Must be able to work go-live support or other hours as assigned up to 5 times per year. May occasionally be required to work an extended shift.
Apply By Date: 4/19/2026 by 11:59pm
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position<ul><li>
1 year experience providing technical support over the phone</li><li>
Extensive experience in use and knowledge of networking protocols such as DHCP, TCP/IP, etc.</li><li>
Thorough knowledge of endpoint and business / technical support systems.</li><li>
Skills and abilities necessary to complete the most technical business / technical support functions.</li><li>
Extensive experience in use and knowledge of networking protocols such as DHCP, TCP/IP, etc.</li><li>
Interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.</li><li>
Demonstrated skill providing technical training to users at various levels of skill.</li><li>
Experience at providing technical and administrative work direction.</li><li>
In-depth knowledge of server internals, especially as needed for troubleshooting and isolating issues.</li><li>
Broad knowledge of IT related products and services and general knowledge of other areas of IT.</li><li>
Working knowledge of enterprise systems functions, dependencies and interactions and ability to use this information to troubleshoot.</li><li>
Demonstrated problem-solving skills. Working knowledge of endpoint and business / technical support system.</li><li>
Demonstrated judgement to delegate / escalate issues appropriately.</li><li>
Work independently and in a team environment to effectively provide application support and consulting services to customers via telephone, email, chat, and in-person. Diplomatically give and receive directions, information, and knowledge to and from other team members, clients, managers, and other University students, staff, faculty, and affiliates.</li><li>
Proficient in the administration of support of customers using; phones, remote access tools, in person, email, and chat.</li><li>
Excellent interpersonal, oral, and written communication skills for interactions with vendors, faculty, staff, students, and affiliates.</li><li>
Customer service orientation</li><li>
Demonstrated skill to understand and translate complex technical concepts and write clearly and accurately to technical and non-technical audiences.</li></ul>
Preferred Qualifications<ul><li>
CompTIA A+ Certification</li><li>
ITIL Foundation</li><li>
Bachelor&rsquo;s degree in related area and / or equivalent experience / training</li><li>
Working towards a bachelor&rsquo;s degree or Associate Degree along with steps towards certifications in one of these areas; Comp TIA Network+ Certification, CompTIA Security+ Certification, Microsoft Certified Solutions Associate (MCSA)</li><li>
Previous working experience as a Service Desk Agent for 2 year(s)</li><li>
Demonstrated experience assimilating complex technical concepts, terms, and material, and accurately explaining this material to non-technical clients in a manner conducive to their learning and understanding the material.</li><li>
Interpersonal skills to work effectively with staff, faculty, and administrators through verbal and written communications</li><li>
Preferred knowledge of HIPAA regulations and Healthcare-specific policies and procedures</li><li>
Excellent organizational skills to coordinate several simultaneous activities in a dynamic work environment, with frequent changes in work priority, scope, and schedules.</li><li>
Can meet client and management expectations by being consistently punctual, reliable, and flexible.</li><li>
Skills to research, plan, test, document, and resolve technical problems. Create and apply innovative concepts to problem resolution. Assimilate new technologies and develop new skills or enhance existing skills by utilizing technical manuals, journals, books, newsgroups, vendor documentation, and other written media.</li><li>
Willingness to learn and apply new technologies quickly.</li></ul>
Key Responsibilities<ul><li>
50% - Application and Technical Support</li><li>
35% - Customer Service</li><li>
10% - IT Service Management</li><li>
5% - Training and Documentation</li></ul>
Department Overview
UC Davis Health Information Technology (UCDH IT) accomplishes planning and implementation activities to service UC Davis Health's needs for teaching, clinical high quality patient care, and research. The department provides technical leadership and support for the cost-effective use of computers, software, and networking including installation, training, and problem resolution.
POSITION INFORMATION<ul><li>
Salary or Pay Range: $2,878.40 - $4,629.60</li><li>
Salary Frequency: Bi-Weekly</li><li>
Salary Grade: 158</li><li>
UC Job Title: BUS TCHL SUPP ANL 3 TX</li><li>
UC Job Code: 007358</li><li>
Number of Positions: 1</li><li>
Appointment Type: Staff: Career</li><li>
Percentage of Time: 100%</li><li>
Shift (Work Schedule): Monday-Friday 7:30am-4:30pm</li><li>
Location: UCDHAS Building (HSP165)</li><li>
Union Representation: TX-Technical Professionals</li><li>
Benefits Eligible: Yes</li><li>
Accepting applicants for remote or hybrid work.</li></ul>
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page. 
 
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html<ul><li>
High quality and low-cost medical plans to choose from to fit your family's needs</li><li>
UC pays for Dental and Vision insurance premiums for you and your family</li><li>
Extensive leave benefits including Pregnancy and Parental Leave, Family &amp; Medical Leave</li><li>
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement</li><li>
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement</li><li>
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement</li><li>
Access to free professional development courses and learning opportunities for personal and professional growth</li><li>
WorkLife and Wellness programs and resources</li><li>
On-site Employee Assistance Program including access to free mental health services</li><li>
Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage</li><li>
Public Service Loan Forgiveness (PSFL) Qualified Employer &amp; Student Loan Repayment Assistance Program for qualified roles</li><li>
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here</li></ul>
Physical Demands<ul><li>
Standing - Frequent 3 to 6 Hours</li><li>
Walking - Frequent 3 to 6 Hours</li><li>
Sitting - Continuous 6 to 8+ Hours</li><li>
Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours</li><li>
Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours</li><li>
Bending/Stooping - Occasional Up to 3 Hours</li><li>
Squatting/Kneeling - Occasional Up to 3 Hours</li><li>
Keyboard use/repetitive motion - Continuous 6 to 8+ Hours</li></ul>
Environmental Demands<ul><li>
Loud noise levels - Occasional Up to 3 Hours</li></ul>
Mental Demands<ul><li>
Sustained attention and concentration - Continuous 6 to 8+ Hours</li><li>
Complex problem solving/reasoning - Continuous 6 to 8+ Hours</li><li>
Ability to organize &amp; prioritize - Frequent 3 to 6 Hours</li><li>
Communication skills - Continuous 6 to 8+ Hours</li><li>
Numerical skills - Occasional Up to 3 Hours</li><li>
Constant Interaction - Continuous 6 to 8+ Hours</li><li>
Customer/Patient Contact - Continuous 6 to 8+ Hours</li><li>
Multiple Concurrent Tasks - Frequent 3 to 6 Hours</li></ul>
Work Environment
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. 
 
Must be able to workdays/evenings/nights/weekends and holidays. Work occasional overtime.
Special Requirements &ndash; Please contact your recruiter with questions regarding which activities apply by position<ul><li>
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment</li><li>
This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements</li></ul>
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging
At UC Davis, we&rsquo;re committed to solving life&rsquo;s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together. 
 
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. 
 
To view the University of California&rsquo;s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination 
 
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere 
 
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks</div></div></div></div>

TOC EndPoint Analyst

RR Donnelley

<div>Company Description 
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry&rsquo;s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. 
Job Description 
Position Summary
Provides support and works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests related to our endpoint fleet of equipment. Communicates effectively about a broad range of technologies and explains solutions in technical and nontechnical terms. We expect first class customer service ensuring that all customers are treated efficiently and in an appropriate manner. 
Responsibilities<ul><li>
Handles routine problems without assistance.</li><li>
Provides remote support to other facilities across Management Territory as part of their daily role definition.</li><li>
Act as mentor to peers through the sharing of knowledge and guidance with assignments.</li><li>
Build, install and maintain endpoints (PCs &amp; MAC) in accordance with IT standards.</li><li>
Maintain and problem-solve issues related to installed endpoints Windows &amp; MAC, with routine maintenance as assigned.</li><li>
Prioritizes problems based on severity, urgency and impact to the business; tracks all outstanding incidents until successful resolution. May hand off extremely complex technical problems to higher-level support or other enterprise support teams if required.</li><li>
Partners and collaborates with enterprise support teams and outside vendors to resolve problems or issues.</li><li>
Ability to work with Microsoft Active Directory. SCCM a plus.</li><li>
Manages local LAN architecture and components in compliance with enterprise standards.</li><li>
Coordinates through change management process to move, install, upgrade, remove and configure site IT assets and supporting infrastructure.</li><li>
Assists with support of wireless networks, servers, network and peripheral devices related to desktop infrastructure, in accordance with department standards.</li><li>
Maintains a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.</li><li>
Takes ownership of issues by carrying out problem analysis to implement appropriate solution, with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.</li><li>
Identify potential changes and system improvements to present to management consideration and implementation.</li><li>
Ensure that work is carried out within agreed service levels and in accordance with department guidelines and corporate policies.</li><li>
Ensue all interactions (incidents, change tickets, etc) are logged/maintained within RRD ITSM toolset.</li><li>
Maintains and takes ownership of asset record inventory throughout the life-cycle of end-points.</li><li>
Supports and conducts routine audits of site IT assets and processes to ensure compliance with established company policies and procedures, as well as compliance with Governmental regulations and policies.</li><li>
Performs other related duties and participates in special projects as assigned.</li></ul> 
Qualifications 
<ul><li>
Bachelor degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.</li><li>
Demonstrates ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job</li><li>
Following facilities EHS (Environmental Health &amp; Safety procedures) PPE (Personal Protective Equipment) and procedures a must.</li><li>
Lifting - Potential lifting up to 25 pounds occasionally to move objects.</li><li>
Knowledge of endpoint software OS such as MS Windows current and recent versions, MAC, Microsoft Office, Google suite &amp; Google Drive a plus.</li><li>
Must be able to recognize anomalies and critical situations and respond appropriately.</li><li>
Maintains excellent communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization internally &amp; externally..</li><li>
May require knowledge of or ability to quickly learn specialized software to complete work assignments. Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.</li><li>
Maintains a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.</li><li>
Able to write with the clarity and precision necessary for the work being performed.</li></ul> 

Additional Information 
RRD's current salary range for this role is $55,700 to $83,600 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD&rsquo;s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. 
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans</div>

IT Support Engineer

Metropolitan Library System

Candidates must apply online at https://www.metrolibrary.org/about-us/jobs in order to be considered for the position.Summary: The Lead IT Technician plays a key role in managing and supporting the organization&rsquo;s end-user computing environment. This position focuses on the full lifecycle of endpoint devices, including configuration, deployment, maintenance, and decommissioning. The Lead Technician also contributes to the development of technical policies and procedures, leads initiatives for device standardization and automation, and serves as a senior escalation point for the service desk.This position will be assigned to the Ronald J. Norick Downtown Library, which is located at 300 Park Avenue in Oklahoma City, OK and is classified as a safety-sensitive position.MINIMUM QUALIFICATIONS REQUIRED:Education and Experience:<ul><li>Associate degree in IT or Business; and</li><li>3 years of experience in IT support or systems administration, including 1 year administering fleets of end-user devices at scale; and</li><li>3 years of hands-on experience with Windows 10/11 endpoint configuration, deployment, and patching; and</li><li>1 year of hands-on experience with at least one of the following operating systems: macOS, ChromeOS, or iOS/iPadOS</li></ul>Licenses and Certifications:<ul><li>Valid State Driver's License</li><li>Current Motor Vehicle Insurance</li><li>Acceptable Driving Record as defined in the Driver Safety Procedures</li></ul>HIGHLY PREFERRED QUALIFICATIONS AND COMPETENCIES:<ul><li>Bachelor&rsquo;s degree in IT or a related field</li><li>Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or other RMM certifications)</li><li>Experience developing and enforcing endpoint policies via Group Policy or similar systems</li><li>Proficiency with scripting (e.g., PowerShell) for automation tasks.</li><li>Information Technology Infrastructure Library (ITIL) awareness or certification.</li></ul>Job Type: Full-timePay: $25.44 - $31.82 per hourBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul>Work Location: In person

Lead IT Technician

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