engagement manager

Phamily

<div><h2 class="jobSectionHeader">Engagement Manager</h2>

Location: West Coast / Yuma, AZ, Albuquerque, NM, Seattle, WA

Job Type: 75% travel (local and across different states where the client has sites), 25% remote

Job Reports To: Director of Service Delivery

Salary Range: The expected salary range for this role is $95,000 &ndash; $145,000 annually, depending on factors such as experience, qualifications, and geographic location.
<h2 class="jobSectionHeader">
About Jaan Health/Phamily</h2>

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. 
Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com. 
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<h2 class="jobSectionHeader">
Role Description</h2>

The Engagement Manager leads provider clients through the successful implementation and ongoing optimization of Advanced Primary Care Models (APCM) and Chronic Care Management (CCM) programs. This role manages relationships with clients, oversees delivery through internal teams and our clients, and ensures that programs drive measurable clinical and financial outcomes for clients.

The ideal candidate has 5+ years of experience in healthcare client management, value-based care operations, or care management program delivery, and is skilled at coordinating multi-party stakeholders, including outsourced vendors and clinical service partners.
<h2 class="jobSectionHeader">
Key Responsibilities</h2>
<h3 class="jobSectionHeader">Client Engagement &amp; Relationship Management</h3>
<ul><li>Serve as the primary point of contact for assigned clients, managing day-to-day communication and expectations.</li>
<li>Build strong, trusted relationships with clinical, operational, and executive stakeholders.</li>
<li>Lead regular meetings with service provider partners focused on performance, barriers, and strategic goals.</li>
<li>Proactively identify opportunities for program improvement, workflow optimization, or service expansion.</li>
</ul><h3 class="jobSectionHeader">Program Implementation &amp; Operational Execution</h3>
<ul><li>Lead end-to-end implementation of new clients, empowering them to service clients from sales, through workflow design, go-live, and account growth.</li>
<li>Develop and maintain project plans with clear milestones, deliverables, and responsibilities.</li>
<li>Coordinate execution across internal team members and clients, ensuring alignment on scope, timelines, and quality.</li>
<li>Support integration of APCM/CCM workflows into EHR systems and existing clinical processes.</li>
</ul><h3 class="jobSectionHeader">Oversight of Clients</h3>
<ul><li>Manage relationships with outsourced care management vendors or other clients supporting client delivery.</li>
<li>Ensure clients meet contractual expectations, service-level agreements (SLAs), and quality standards.</li>
<li>Monitor service-provider performance and escalate issues, risks, or gaps promptly.</li>
<li>Facilitate alignment between clients and external vendors to ensure seamless coordination of services, workflows, and shared goals.</li>
<li>Track vendor capacity, staffing, and workflow adherence to ensure consistent program performance.</li>
</ul><h3 class="jobSectionHeader">Performance Monitoring &amp; Optimization</h3>
<ul><li>Monitor program KPIs such as enrollment, engagement, quality measures, utilization patterns, and financial outcomes.</li>
<li>Consolidate data from internal teams and clients to provide a unified performance view.</li>
<li>Develop insights and recommendations to drive improved clinical outcomes and operational efficiency.</li>
<li>Lead continuous improvement efforts with clients .</li>
</ul><h3 class="jobSectionHeader">Training &amp; Change Management</h3>
<ul><li>Deliver training to provider care teams and ensure clients are appropriately trained on workflows, documentation standards, and program expectations.</li>
<li>Create and maintain workflow guides, process documentation, and best-practice resources.</li>
<li>Support provider organizations through operational change related to APCM and CCM adoption.</li>
</ul><h3 class="jobSectionHeader">Cross-Functional Collaboration</h3>
<ul><li>Partner with internal sales, product, clinical, and analytics teams to ensure consistent client experience.</li>
<li>Provide structured feedback to clients to inform product enhancements and operational improvements.</li>
<li>Contribute to the development of playbooks, standard operating procedures, and support materials.</li>
</ul><h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Bachelor's degree in healthcare administration, public health, business, nursing, or related field.</li>
<li>5+ years of experience in healthcare client management, care management operations, population health, or value-based care.</li>
<li>Experience coordinating or overseeing service delivery to clients or through external vendors.</li>
<li>Proven ability to manage complex multi-stakeholder projects.</li>
<li>Excellent communication, facilitation, and relationship-building skills.</li>
<li>Ability to interpret performance data and develop actionable insights.</li>
</ul><h2 class="jobSectionHeader">Preferred Requirements</h2>
<ul><li>Experience with provider groups, ACOs, or health systems.</li>
<li>Familiarity with EHR workflows and care management platforms.</li>
</ul>
Our Compensation &amp; Benefits
<ul>
<li>The expected salary range for this role is $95,000 &ndash; $145,000 annually, depending on factors such as experience, qualifications, and geographic location.</li>
<li>Medical, dental, and vision coverage for employees and dependents at a nominal cost</li>
<li>Paid maternity leave</li>
<li>FSA and Dependent Care account options</li>
<li>401(k) Eligibility after 6 months of full-time employment</li>
<li>Collaborative, mission-driven work environment</li>
</ul>
If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You'll join a smart, humble, and collaborative team dedicated to improving healthcare.

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.</div>

Engagement Manager

Oakwood Systems Group

<div><div>Position Overview</div><div>
We are seeking a Technical IT Project Manager to lead the successful delivery of Data &amp; AI and Application Development initiatives for our professional services clients. This role blends hands‑on project leadership, technical fluency, and consultative client engagement.</div><div>
The ideal candidate is comfortable managing complex, multi‑disciplinary projects in a consulting environment, serving as a trusted advisor to clients while ensuring projects are delivered on time, on scope, and on budget.</div><div>
Key Responsibilities</div><div>
Project &amp; Delivery Leadership</div><ul><li>
Lead end‑to‑end delivery of Data &amp; AI projects (data platforms, analytics, reporting, AI/ML initiatives) and custom application development engagements.</li><li>
Manage all phases of the project lifecycle, including initiation, planning, execution, monitoring, and close‑out.</li><li>
Own project scope, schedules, budgets, risks, issues, dependencies, and change control.</li><li>
Coordinate cross‑functional teams including architects, developers, data engineers, and client stakeholders.</li></ul><div>
Client &amp; Consulting Engagement</div><ul><li>
Act as a trusted advisor to clients, translating business objectives into actionable technical delivery plans.</li><li>
Facilitate discovery sessions, requirements workshops, and solution planning discussions.</li><li>
Manage client expectations, communicate status, and proactively address risks and roadblocks.</li><li>
Support pre‑sales and solution scoping efforts, including estimates, timelines, and delivery approach.</li></ul><div>
Technical &amp; Methodology Alignment</div><ul><li>
Partner closely with technical leads on Azure‑based Data &amp; AI solutions, analytics platforms, and modern application architectures.</li><li>
Ensure adherence to Oakwood delivery methodologies (PMI‑based / agile‑hybrid approaches).</li><li>
Guide teams through Agile, Scrum, or hybrid delivery models as appropriate.</li><li>
Ensure quality, documentation, and governance standards are met.</li></ul><div>
Stakeholder &amp; Team Management</div><ul><li>
Serve as the primary liaison between clients, project teams, and Oakwood leadership.</li><li>
Build high‑performing, collaborative project teams.</li><li>
Provide clear direction, remove blockers, and promote accountability.</li></ul><div>
Required Qualifications</div><ul><li>
5+ years of experience as an IT Project Manager in a consulting or professional services environment.</li><li>
Proven experience managing Data &amp; Analytics / Data &amp; AI projects.</li><li>
Experience leading application development projects (custom software, web, or cloud‑native apps).</li><li>
Strong understanding of modern Microsoft‑centric environments (Azure, data platforms, app dev stacks).</li><li>
Demonstrated ability to manage complex projects with multiple workstreams and stakeholders.</li><li>
Excellent client‑facing, communication, and facilitation skills.</li></ul><div>
Preferred Qualifications</div><ul><li>
Experience with Azure Data Services (e.g., Azure Data Factory, Synapse, Databricks, Power BI).</li><li>
Familiarity with AI/ML initiatives, analytics platforms, or data modernization programs.</li><li>
Agile / Scrum experience (CSM, SAFe, or similar).</li><li>
PMP or equivalent project management certification.</li><li>
Experience supporting pre‑sales, estimates, or delivery planning in a consulting model.</li></ul><div>
Why Oakwood</div><ul><li>
Work on high‑impact, modern technology projects with leading clients.</li><li>
Collaborate with experienced consultants in Data, AI, Cloud, and App Development.</li><li>
Consulting‑first culture that values relationships, quality delivery, and professional growth.</li><li>
Opportunity to influence delivery strategy and client outcomes.</li></ul></div>

Technical IT Project Manager

Lockton

<div>
 
 Your Responsibilities
 
 
 
 Description - External
 
 
 
 Description:
 
 
 
 <ul>
 <li>
 Responsible for educating, coaching, monitoring, and coordinating resources for individuals with identified health risks.
 </li>
 <li>
 Provides telephonic and/or web-based outreach to program participants
 </li>
 <li>
 Provides health coaching, education, clinical advocacy, and navigation assistance for individuals participating in the LNA and/or wellness program(s)
 </li>
 <li>
 Documents client out-reach, engagement, referrals, and follow-up
 </li>
 <li>
 Leverages all available tools and resources from the organization&rsquo;s carriers, third party administrators and other available providers and sources.
 </li>
 <li>
 Shares the responsibility of maintaining program timelines and resources with the Nurse Advocate program manager, project manager and other key contacts
 </li>
 <li>
 Assists in the development and presentation of health and wellness-focused information and educational programs
 </li>
 <li>
 Remains current of health promotion industry trends, products and best practices.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 
 Required Education, Experience, And Competencies
 
 
 
 <ul>
 <li>
 Current unencumbered Registered Nurse Licensure
 </li>
 <li>
 Minimum of three years nursing experience working with chronic conditions and condition management
 </li>
 <li>
 Current BLS certification
 </li>
 <li>
 Competence in Microsoft office, web-based program use, and an ability to readily learn new computer-based skills
 </li>
 <li>
 Bilingual Spanish speaker strongly preferred
 </li>
 <li>
 Health or wellness coaching, case management, disease management experience preferred
 
 
 </li>
 </ul>
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are those which must be met while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Proficiency in critical thinking and ability to deal with issues using solid nursing judgment and sound decision-making
 </li>
 <li>
 Effectively organize large case loads and prioritize work demands
 </li>
 <li>
 Exceptional communication and relationship building skill
 </li>
 <li>
 Accountability and autonomy
 </li>
 <li>
 Occasional overnight travel (10% of time) for client meetings, training and / or corporate meetings
 </li>
 <li>
 This job is a remote/work from home position
 
 
 </li>
 </ul>
 
 The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. However, this description is not meant to be an exhaustive list of job duties. The essential functions of this position may change as necessary.
 
 
 
</div>

Nurse Advocate

University of Kansas Medical Center

<div><h2 class="jobSectionHeader">Department:
</h2>SOM KC Internal Medicine - Administration
-
All of Us Research Program
<h2 class="jobSectionHeader">Position Title:
</h2>Clinical Research Supervisor - Internal Medicine (All of Us Research Program)
<h2 class="jobSectionHeader">Job Family Group:
</h2>Professional Staff
<h2 class="jobSectionHeader">Job Description Summary:
</h2>The Clinical Research Supervisor supports the All of Us Research Program Heartland Consortium at the University of Kansas Medical Center by leading and contributing to enrollment, engagement, and data collection of pediatric and adult research participants. This role is responsible for achieving regional enrollment goals, including enrolling approximately 700 pediatric participants annually.
 
 
This position combines direct supervision of clinical research staff with active participation in study operations. The supervisor ensures efficient workflows, high-quality data collection, regulatory compliance, and achievement of enrollment benchmarks. The role also supports community engagement efforts and may require participation in outreach events outside of standard business hours.
<h2 class="jobSectionHeader">Job Description:
</h2>Job Duties
Leadership &amp; Staff Management
<ul><li>Serve as hiring manager and direct supervisor for clinical research staff, providing leadership, oversight, and performance management.
</li><li>Oversee staff onboarding, training, mentoring, and ongoing professional development.
</li><li>Conduct performance evaluations, provide coaching, and implement corrective actions as needed.
</li><li>Develop and manage staff schedules to ensure adequate coverage and efficient operations.
</li></ul>Clinical Research Operations
<ul><li>Engage, consent, and enroll pediatric and adult participants while balancing supervisory responsibilities.
</li><li>Monitor and drive progress toward enrollment targets, including approximately 700 pediatric participants annually, and implement strategies to address gaps.
</li><li>Coordinate team workflows by assigning and prioritizing study activities based on staff capacity and skill level.
</li><li>Perform and support clinical procedures including specimen collection, processing, handling, and shipping in accordance with study protocols.
</li><li>Ensure accurate, timely, and compliant data entry and documentation across all study activities.
</li><li>Identify and resolve day-to-day operational and workflow challenges to maintain efficiency.
</li><li>Monitor study supply inventory and coordinate procurement as needed.
</li></ul>Compliance &amp; Quality Assurance
<ul><li>Ensure adherence to study protocols, institutional policies, and regulatory requirements.
</li><li>Recognize, document, and report adverse events and protocol deviations to the Principal Investigator and sponsors.
</li><li>Prepare documentation for and participate in monitoring visits, audits, and regulatory reviews.
</li><li>Collaborate with Research Administration and the Human Research Protection Program to maintain compliance.
</li></ul>Outreach &amp; Community Engagement
<ul><li>Support and help coordinate community outreach and engagement strategies to increase awareness and recruitment.
</li><li>Participate in outreach activities, including &ldquo;pop-up&rdquo; enrollment events across the Kansas City, MO and KS region.
</li><li>Represent the program at community events, including occasional evenings and weekends.
</li></ul>Reporting &amp; Continuous Improvement
<ul><li>Provide regular written and verbal updates to senior leadership on enrollment progress, operational performance, and challenges.
</li><li>Track study-related expenditures and submit reimbursement requests for supplies, equipment, and participant-related costs.
</li><li>Analyze operational metrics and implement process improvements to enhance efficiency, participant experience, and team performance.
</li><li>Participate in continuing education and training to remain current with clinical research best practices.
</li></ul>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.
Work Environment
This position requires on-site presence due to the hands-on and supervisory nature of the work. Occasional evening and weekend hours are required to support community outreach and participant recruitment activities.
Required Qualifications
Certifications/Licenses: At least one of the following certifications:
<ul><li>Certified Clinical Research Coordinator (CCRC)
</li><li>Certified Clinical Research Professional (CCRP)
</li></ul>Work Experience:
<ul><li>Ten (10) years of clinical research experience, including work with community-based settings, pediatric research or related experience. Education may substitute for experience on a year for year basis.
</li><li>Experience with electronic health records, databases, and data capture systems.
</li><li>Experience as a Senior Clinical Research Coordinator.
</li><li>Experience with biospecimen collection and handling (e.g., blood, urine and saliva).
</li></ul>Preferred Qualifications
Education: Master&rsquo;s degree in relevant field.
Work Experience:
<ul><li>Clinical research experience with progressive leadership responsibility.
</li><li>Business and financial experience to assist in developing study budgets, contracts, and grant applications.
</li><li>Experience developing or implementing recruitment and community engagement strategies.
</li><li>Experience managing study operations across multiple locations or outreach settings.
</li></ul>Skills
<ul><li>Interpersonal skills
</li><li>Multitasking skills
</li><li>Time management skills
</li><li>Communication skills
</li></ul>Comprehensive Benefits Package:
<div><div><div><div>Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays. One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment. A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available. https://www.kumc.edu/human-resources/benefits.html
</div></div></div></div><h2 class="jobSectionHeader">Employee Type:
</h2>Regular
<h2 class="jobSectionHeader">Time Type:
</h2>Full time
<h2 class="jobSectionHeader">Rate Type:
</h2>Salary
Compensation Statement:
The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above.
<h2 class="jobSectionHeader">Pay Range:
</h2>$80,600.00 - $120,900.00
Minimum
$80,600.00
Midpoint
$100,800.00
Maximum
$120,900.00</div>

Clinical Research Supervisor - Internal Medicine (All of Us Research Program)

ConcertoCare

<div>Under the direction of the Manager of Clinical Documentation Improvement, the Coding Quality Improvement Specialist is a coding-focused role responsible for auditing risk adjustment coding across internal workflows to ensure accuracy, completeness, and compliance. This individual will lead pre-claim, concurrent, and retrospective audit activities, validating that diagnoses are fully supported and aligned with ICD-10-CM and Centers for Medicare &amp; Medicaid Services (CMS) risk adjustment guidelines. In addition to core audit responsibilities, this role supports Clinical Documentation Improvement (CDI) efforts by translating audit findings into actionable, provider-focused education on the importance of diagnosis specificity, developing, presenting, and disseminating provider communications and other activities related to clinical documentation.
RESPONSIBILITIES<ul><li>
Ensure compliance with all applicable CMS Risk Adjustment Methodology rules and regulations related to coding and documentation guidelines for Risk Adjustment</li><li>
Responsible for supporting the development and implementation of a comprehensive Clinical Documentation Improvement (CDI) risk adjustment and provider outreach program to support all ConcertoCare provider groups &amp; payor partnerships.</li><li>
Serve as a liaison between ConcertoCare and Risk Adjustment vendors for efforts related to the Medical Record Review process: provider alert compliance activity; and provider education on proper coding and documentation.</li><li>
Oversee assigned providers and markets while being responsible for provider education/engagement monthly. Identifying areas for improvement and routinely monitoring success of the clinical documentation provider engagement model. Perform chart review and analysis of provider activity around HCC conditions documented at date of service, query generation for documentation requiring improvement</li><li>
Review for clinical indicators and query providers to capture the severity of illness of the patient.</li><li>
Assists in the development tools for provider education on documentation accuracy.</li><li>
Communicate effectively with team, leadership, and internal departments as necessary to address issues and concerns.</li><li>
Maintain a consistent review of daily production volume per day while adhering to a 95%&ndash;98% accuracy threshold.</li><li>
Demonstrate the ability to process cases per hour for standardized risk adjustment encounters.</li><li>
Perform pre-claim audits and issue corrections to improper codes documented on encounters prior to submission to ensure claim accuracy, completeness, and compliance with ICD-10-CM and all Medicaid, Medicare and ACA HCC model guidelines.</li><li>
Validate that all reported diagnoses are fully supported by clinical documentation and meet MEAT (Monitor, Evaluate, Assess Plan) criteria to ensure compliance. Ensure documentation shows a chronic condition is actively managed during a face-to-face visit.</li><li>
Identify and remediate unsupported, suspect, or inaccurately coded conditions before claim submission to mitigate compliance and financial risk</li><li>
Complete retrospective audits to identify trends, missed opportunities, and areas for improvement in coding and documentation</li><li>
Participate in concurrent and prospective reviews, helping to identify documentation and coding Monitor performance through accuracy trends, audit results, and turnaround times</li><li>
Partner closely with CDI teams to align audit findings with provider education and documentation improvement strategies</li><li>
Maintain adherence to internal compliance policies and external regulatory requirements</li><li>
Support audit readiness for internal, external, and health plan audits (e.g., RADV, plan audits)</li><li>
Analyze trends in audit results to inform CDI manager on risk areas and improvement strategies</li><li>
Participate in special projects related to risk adjustment strategy, including prospective programs and suspecting initiatives</li></ul>
QUALIFICATIONS<ul><li>
Must have a minimum of 4 years of a provider supporting role and ICD-10 auditing</li><li>
Current coding certification to include one of the following: CRC, CPC, CPC-H (no CPC-As for this role) required.</li><li>
High school diploma required; Bachelors Degree in Healthcare, Finance or Business preferred.</li><li>
Advanced knowledge of medical terminology, abbreviations, anatomy and physiology, major disease processes and pharmacology.</li><li>
Advanced knowledge of ICD-9-CM, ICD-10-CM, CPT and HCPCS coding, medical terminology and regulatory requirements are required.</li><li>
Proficient in the Microsoft Office Suite, Coding and compliance standards.</li><li>
Strong written communication skills (professional correspondence, grammar, and attention to detail).</li><li>
Efficient keyboarding and comfort using software to produce reports, charts, and spreadsheets.</li><li>
Orientation toward analytical problem solving with practical, results-oriented mindset.</li><li>
Ability to manage multiple priorities while maintaining a positive attitude.</li><li>
High integrity, professionalism, and maturity.</li></ul>
Base Salary/ Wage Range $75,000 - $80,000 plus annual bonus. Compensation for the role is commensurate with the candidate&rsquo;s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace</div>

Coding Quality Improvement Specialist

HNTB Corporation

<div>What We're Looking For
At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.
Join our team and become an integral part of a growing company that values your skills and contributions. As a member of our team, you will have the opportunity to make a significant impact through meaningful, strategic work. We&rsquo;re committed to your professional growth and development, offering a supportive environment where your career can thrive.
This opportunity entails developing, planning and implementing a communications plan and strategy that has a direct impact on employee engagement/education in a way that reinforces and promotes HNTB&rsquo;s brand and company culture. This includes planning, overseeing and developing content for the company&rsquo;s intranet, other specialized programs targeted to employee audiences. You also will collaborate with and counsel leadership on effective communications strategies. This role requires a creative and innovative thinker who can develop the communications approach and content using a variety of communications tools and platforms tailored to appropriate audiences and situations. The internal communications manager will collaborate and coordinate with various groups, teams and leaders across the firm to plan and develop effective communication to achieve desired outcomes.
What You&rsquo;ll Do:
<ul><li>Strategic Planning: Leads development and implementation of internal communications strategies that support HNTB&rsquo;s core mission, vision and objectives.</li>
<li>Content Creation: Develops engaging and informative content that is consistent with brand messaging for a variety of communications channels including internal, social and web platforms.</li>
<li>Analytics: Establishes metrics to regularly assess engagement levels and reach to refine strategies.</li>
<li>Internal News: Oversees and manages content for HNTB&rsquo;s internal communications platforms, including company intranet.</li>
<li>Market Research: Researches current industry trends and proactively offers guidance on best practices in internal communication approaches.</li>
<li>Communications Adviser: Serves as a communications counselor to offer guidance on best practices.</li>
<li>Collaboration: Collaborates with team members, freelance writers, videographers, designers, photographers.</li>
<li>Budget Management: Creates and manages internal communications budget.</li>
<li>Performs other duties as assigned.</li>
</ul>What You&rsquo;ll Need:
<ul><li>Bachelor's degree in Communications, Journalism or related field and 8 years corporate communications or agency experience, or</li>
<li>In lieu of education, 12 years of relevant experience</li>
</ul>What You'll Bring:
<ul><li>Excellent writing skills including expert knowledge of AP Style</li>
<li>Strong interpersonal skills</li>
<li>Teamwork/collaboration</li>
<li>Ability to manage and work with a network of freelancers</li>
<li>Highly organized and deadline driven</li>
<li>Be a self-starter who possesses creativity and can-do attitude</li>
<li>Experience interacting and working with senior level leadership</li>
<li>Strong ability to manage multiple projects simultaneously and in a timely manner</li>
<li>Familiar with web content management systems such as Microsoft SharePoint Online and Canva</li>
<li>Passion for storytelling</li>
</ul>What We Prefer:
<ul><li>Adobe Creative Suite</li>
<li>Internal communications experience</li>
</ul>Additional Information
Click here for benefits information: HNTB Total Rewards
Click here to learn more about Equal Opportunity Employer/Disability/Veteran
Visa sponsorship is not available for this position.
\#NF #MarketingSalesCommunications
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Locations:
Atlanta, GA, Austin, TX, Kansas City, MO
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NOTICE TO THIRD-PARTY AGENCIES:
HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.
Job Type: Regular
Full/Part Time: Full time
Job Category: Communications Group
ReqID: R-29643</div>

Internal Communications Manager

Walgreens

<div><ul><li>Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.</li>
<li>Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.</li>
<li>Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.</li>
</ul> 
Customer Experience
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers&rsquo; requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.</li>
<li>Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.</li>
</ul>Operations
<ul><li>Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.</li>
<li>Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.</li>
<li>At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.</li>
<li>Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.</li>
<li>Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.</li>
<li>Accountable for completion of non-clinical patient calls.</li>
<li>Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.</li>
<li>Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.</li>
<li>Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.</li>
<li>Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.</li>
<li>Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.</li>
<li>Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.</li>
<li>Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.</li>
</ul>People &amp; Performance Management
<ul><li>Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.</li>
<li>Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.</li>
<li>Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.</li>
<li>Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.</li>
<li>Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.</li>
</ul>Training &amp; Personal Development
<ul><li>Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li>
<li>Maintains and enhances current knowledge and skills related to pharmacy and healthcare.</li>
<li>Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.</li>
<li>Seeks professional development by monitoring one&rsquo;s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.</li>
</ul>Communication
<ul><li>Communicates with pharmacy team, relaying messages from the support center or other key emails as required.</li>
<li>Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager</li> 
</ul> 
 
 
 
Basic Qualifications
 
<ul><li>High School Diploma, GED, or equivalent.</li>
<li>PTCB or ExCPT certification (except in Puerto Rico).</li>
<li>Has one year of work experience as a pharmacy technician in a retail or hospital setting.</li>
<li>Must be fluent in reading, writing, and speaking English (except in Puerto Rico).</li>
<li>Requires willingness to work flexible schedule, including evening and weekend hours.</li>
<li>Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)</li> 
</ul> 
 
Preferred Qualifications
 
<ul><li>Previous people management/ leadership experience.</li>
<li>Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
 
 
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
 
 
Salary Range: Hourly</div>
 <div><h2 class="jobSectionHeader">Benefits</h2>
<ul><li><h3 class="jobSectionHeader">Health, dental and vision*</h3></li>
<li><h3 class="jobSectionHeader">Prescription coverage</h3></li>
<li><h3 class="jobSectionHeader">Retirement Savings Plan (401(k))</h3></li>
<li><h3 class="jobSectionHeader">Employee discount</h3></li>
<li><h3 class="jobSectionHeader">Work &amp; life resources</h3></li>
<li><h3 class="jobSectionHeader">Career development programs</h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Pharmacy Operations Manager

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