engagement manager

AstraZeneca

<div>Patient Support/Engagement Program Manager 
ABOUT ASTRAZENECA
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world&rsquo;s most serious diseases. But we&rsquo;re more than one of the world&rsquo;s leading pharmaceutical companies.
SITE DESCRIPTION
AstraZeneca is experiencing a significant transformation in the Kingdom of Saudi Arabia, driven by a commitment to advancing healthcare, innovation, and sustainable growth. Building on our global legacy, AZ KSA is rapidly evolving its operations to better serve patients, collaborate with healthcare stakeholders, and contribute to the ambitious goals outlined in the Saudi Vision 2030. We are investing in talent, digital solutions, and new ways of working; all designed to enhance our impact on patient outcomes and reinforce our leadership in therapeutic areas. This dynamic environment calls for visionary, agile professionals who thrive in change and are motivated to help shape the future of healthcare in KSA.
ROLE SUMMARY
Are you driven to design solutions that meaningfully improve patients&rsquo; lives? Do you want to apply your experience to a company that follows the science and turns ideas into life‑changing medicines? Join AstraZeneca.
About AstraZeneca is a global, science‑led, patient‑focused biopharmaceutical company advancing prescription medicines for some of the world&rsquo;s most serious diseases. We go beyond medicines to address the full patient experience supporting prevention, earlier diagnosis, and seamless care across the journey so our science can have truly transformative impact.
What you&rsquo;ll do<ul><li>
Advance patient centricity: Build a deep, actionable understanding of patient journeys and priority barriers relevant to AZ&rsquo;s portfolio, embedding the patient voice across therapy areas.</li><li>
Scan and innovate: Stay ahead of industry trends to continuously improve and deliver innovative patient solutions that elevate self‑management and outcomes.</li><li>
Translate insights into strategy: Partner with cross‑functional teams (CFTs) to convert insights into robust patient journeys, strategies, and compliant content across therapy areas.</li><li>
Lead patient programs end‑to‑end: Design, launch, and optimize patient support programs from awareness through wellness, ensuring strong governance and adherence.</li><li>
Own channels and services: Manage disease awareness channels, services, and campaigns&mdash;especially through digital health solutions&mdash;to ensure flawless execution.</li><li>
Build digital journeys: Develop digital personas and journeys that empower diverse patient groups and improve experience and adherence.</li><li>
Institutionalize patient centric culture: Coach teams, uplift capabilities, and define metrics that evidence impact on patient outcomes while aligning with AZ values and policies.</li><li>
Governance and compliance: Partner with medical governance to ensure policies are accurate and evolving; maintain full compliance with internal/external standards.</li><li>
External partnership: Serve as AZ&rsquo;s point with advocacy groups, and authorities; co‑create initiatives, coordinate on disease awareness materials, and cultivate trust across the ecosystem.</li><li>
Operational excellence: Lead tactical plans, manage agencies and budgets effectively, and drive continuous improvement.</li><li>
Accountabilities:</li></ul>
You will lead cross‑functional collaboration to embed patient insights into policy planning and solution design. Acting as the organizational expert on patient perspectives, you will apply experience mapping to shape strategy, partner with advocacy groups to strengthen policy impact, and orchestrate compliant, impactful patient communications and disease awareness campaigns. You will champion the patient voice in decision‑making and engagement at every stage.
Only Applications in KSA will be considered.
Essential for the role Internally and Externally<ul><li>
Education: Bachelor&rsquo;s degree in Pharmaceutical Sciences, Medicine, or a relevant field.</li><li>
Experience: 5&ndash;7+ years in the pharmaceutical industry with proven project/program management oversight in healthcare.</li><li>
Minimum 3 years of experience in the medical field.</li><li>
Patient engagement: Demonstrated experience in patient engagement roles is required; digital experience is preferred.</li><li>
Innovation track record: Evidence of delivering innovative patient solutions that improve experience and outcomes.</li><li>
Leadership in matrix: Ability to lead across large, complex, culturally diverse matrix organizations without direct authority.</li><li>
Relationships &amp; advocacy: Strong relationship development and management skills; patient advocacy experience preferred.</li><li>
Insights expertise: Experience with patient insights research is a strong advantage.</li><li>
Compliance &amp; ethics: High ethical standards; familiarity with local and global compliance requirements.</li><li>
Problem solving: Ability to resolve conflict and independently navigate complex, cross‑functional challenges.</li><li>
Cultural fluency: Highly developed cultural sensitivity; experience working across regions and global teams.</li><li>
Operational rigor: Attention to detail, planning, project management, budgeting, and effective agency management.</li><li>
Leadership skills</li><li>
Communication: Excellent interpersonal, verbal, written, and presentation skills.</li><li>
Collaboration: Proven ability to work independently and collaboratively with internal and external partners.</li><li>
Strategic insight contribution: Provide portfolio‑level patient and care partner insights on unmet needs and treatment burden to inform prioritization and investments.</li></ul>
Why AstraZeneca?
At AstraZeneca we&rsquo;re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There&rsquo;s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We&rsquo;re on an exciting journey to pioneer the future of healthcare. 
So, what&rsquo;s next?
<ul><li>Are you already imagining yourself joining our team? Good, because we can&rsquo;t wait to hear from you.</li><li>
Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available and we hope it&rsquo;s yours.</li></ul>
Where can I find out more?
Our Social Media, Follow AstraZeneca on LinkedIn
Follow AstraZeneca on Facebook
Follow AstraZeneca on Instagram</div>

Patient Support/Engagement Manager

Buro Happold

<div>Want to work with the most sought-after minds and most talked-about projects? Your experience of working on complex Advisory Projects in the Middle East might just make you our new Engagement Manager &ndash; Operations Advisory.
Here at Buro Happold, expect the exceptional.
From the projects you will work on to the clients we work with. From career-defining opportunities to an inclusive and diverse practice where we all contribute to a more equitable world. From our reputation to our relationships. Wherever your Buro Happold career takes you, it&rsquo;ll be anything but ordinary.
Your next role
Buro Happold has a clear strategic plan, strong learning culture and entrepreneurial mindset that will allow you to thrive.
You&rsquo;ll be part of something bigger than us all where sustainability, equity, social and performance outcomes matter. All of Buro Happold is committed to doing the right thing, even when that&rsquo;s the hardest thing. This is a genuine opportunity to make impact - and leave real legacy. 
Your key duties
Saudi Arabia is entering a delivery‑led phase in which large portfolios of urban, social and economic infrastructure assets are moving into their operational phase, requiring robust operating models, governance, and performance management frameworks. Buro Happold is uniquely placed in this context, bringing decades of design and advisory experience on many of the Kingdom&rsquo;s priority assets and programmes.
In this role you will sit at the intersection of strategy, engineering and operations, helping clients to translate vision‑led masterplans and investment cases into practical, value‑for‑money operating solutions that work on the ground. You will play a visible part in shaping how major assets are operated, maintained and continually optimised to deliver desired outcomes over the long term.
As Engagement Manager &ndash; Operations Advisory, you will lead multidisciplinary consulting engagements that help public and private clients in Saudi Arabia move from planning to delivery as major programmes and giga‑projects transition into their operational phase. Building on Buro Happold&rsquo;s deep understanding of complex assets across sectors, you will shape and deliver integrated advisory projects that combine our capabilities in strategy development, asset management, engineering, digital solutions, and sustainability across the Built Environment to improve performance, resilience and commercial outcomes.
We are seeking a highly motivated and experienced Transport Consultant to join our prestigious team in Dubai, UAE, to work on some of the world&rsquo;s best and most complex projects.
Client leadership and engagement management<ul><li>
Act as the primary day‑to‑day leader for Operations engagements, accountable for on‑time, on‑budget delivery and client satisfaction across multiple workstreams.</li><li>
Build and maintain trusted relationships with senior client stakeholders (ministries, delivery entities, asset owners, operators, investors), serving as a strategic advisor on asset operations, service models and transformation roadmaps.</li><li>
Shape engagement scope, workplans, staffing and budgets, ensuring alignment with client priorities, contractual commitments and Buro Happold quality standards.</li></ul>
Integrated Buro Happold offer development<ul><li>
Combine capabilities from Asset Consultancy, Advisory, Digital, Sustainability and core Engineering teams into coherent, repeatable Operations offerings tailored to KSA clients.</li><li>
Capture and codify methods, tools and case studies from live projects to create playbooks and accelerators for asset operations, performance improvement and transformation.</li><li>
Collaborate with regional and global leadership to refine the growth strategy for Strategy and Operations services, including priority sectors, geographies and key accounts.</li></ul>
Business development and practice building<ul><li>
Originate and lead Operations opportunities with new and existing clients, including proposal leadership, pitch delivery and framework responses.</li><li>
Represent Buro Happold in market‑facing forums in KSA and the GCC, articulating our perspective on asset operations.</li><li>
Mentor and develop junior consultants and engineers, contributing to a high‑performing, diverse and collaborative regional advisory team.</li></ul>
Operating Model design<ul><li>
Lead the development of operating models and implementation plans for portfolios of assets transitioning into operation, including roles and responsibilities, service delivery models and outsourcing/insourcing options.</li><li>
Define performance frameworks, KPIs and governance structures that link asset operations to wider programme objectives (e.g. Vision 2030, ESG, visitor experience, revenue and cost optimisation).</li><li>
Work with sector and technical specialists to input to commercial models that quantify lifecycle costs, whole‑life value and operational risk, informing investment and operating decisions.</li></ul>
Your skills and experience<ul><li>
Significant experience (typically 8&ndash;12 years) in management consulting, strategy and operations, asset management or related advisory roles, ideally with exposure to large‑scale infrastructure, urban development or real estate portfolios.</li><li>
Strong track record leading complex consulting engagements or programmes, including responsibility for client relationships, delivery management, team leadership and commercial performance.</li><li>
Demonstrable experience in the KSA market, with understanding of public‑sector structures, delivery entities and the transition from capital delivery to asset operations.</li><li>
Deep understanding of operating model design, asset operations, facilities management, performance management and continuous improvement in an infrastructure or built‑environment context.</li><li>
Ability to work effectively with multidisciplinary technical teams (engineering, digital, sustainability, economics) and synthesise their inputs into clear strategic recommendations for senior decision‑makers.</li><li>
Excellent communication, facilitation and stakeholder‑management skills, including comfort operating at executive and board level and presenting complex analysis in a clear, actionable way.</li><li>
Degree in Engineering, Business, Economics or a related discipline; a postgraduate qualification (e.g. MSc, MBA) and/or relevant professional certifications in asset management or operations would be advantageous.</li></ul>
Personal qualities<ul><li>
Strategic, delivery‑focused mindset with the ability to connect high‑level vision to detailed operating realities across large asset portfolios.</li><li>
Collaborative and entrepreneurial approach, with a strong desire to shape and grow an emerging Operations offering within Buro Happold.</li></ul>
Resilient, adaptable and comfortable working in a fast‑paced, evolving environment as Saudi Arabia&rsquo;s major programmes move from planning into long‑term operation. 
What we offer you<ul><li>
Bring your knowledge and expertise to one of the world&rsquo;s most respected consultancies.</li><li>
Hybrid working arrangements.</li><li>
Attractive salary and benefits package</li><li>
A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you</li><li>
Entitlement to two memberships to professional bodies or subscriptions</li><li>
An international culture that wherever your career takes you at Buro Happold, you won&rsquo;t be far from the exceptional.</li></ul> 
At Buro Happold, everyone else&rsquo;s extraordinary is just our everyday. Apply today and be a part of our legacy.
A place for everyone 
Buro Happold values individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.
Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds and experiences that shape us. Appreciating each other&rsquo;s differences is key, we want employees to feel they don&rsquo;t have to mask elements of their identity to thrive.
We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing difference allows us to develop the most innovative and elegant solutions.
Please let us know if there are any adjustments, we could make to the application process to make it easier and more comfortable for you. Contact recruitment@burohappold.com so we can work with you to support you throughout your application. 
#LI-ID001</div>

Engagement Manager - Operations Advisory

Riyadh Air

<div>About the Company:

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub - a digitally native airline that will connect the kingdom to more than 100 destinations.
About the Role:

Are you passionate about shaping customer journeys and driving meaningful engagement across every touchpoint? 
We are seeking a professional to lead the design, execution, and optimization of our end to end guest lifecycle strategy. 
In this role, you will define how we attract, engage, and retain guests across multiple digital channels, ensuring every interaction is personalized, seamless, and aligned with our brand vision. 
You will transform business objectives into actionable lifecycle roadmaps, unify cross functional teams, and ensure technical requirements are delivered accurately and efficiently. You will lead segmentation and personalization initiatives, guide experimentation, and own the testing frameworks that drive continuous improvement. 
You&rsquo;ll champion creative, channel appropriate messaging and ensure all lifecycle campaigns meet the highest standards in quality, consistency, and performance. 
This is a unique opportunity to influence one of the world&rsquo;s newest and most innovative airlines, shaping the full guest journey and driving engagement strategies that set new industry benchmarks.
About You:

Degree qualified, you will have a minimum of 5 years of experience in lifecycle marketing, CRM, or customer engagement, ideally within global B2C or B2B environments. 
You are expected to be fluent in lifecycle automation tools, ESPs, and multichannel execution, with the technical understanding needed to collaborate closely with development, product, data, and design teams. 
Importantly, you will have strong analytical instincts, a deep understanding of metrics that drive engagement and retention, and proven experience using insights to optimize customer journeys. You'll know how to design and run A/B tests, guide segmentation and personalization, and ensure compliance with standards such as GDPR and CAN SPAM. 
We'd love to hear from you even more if you are a strong communicator capable of influencing without direct authority, aligning cross functional stakeholders, and translating complex requirements into clear execution plans. 
Your ability to blend strategic thinking with hands on execution, paired with your passion for creating best in class guest experiences, will make you successful in this role. 
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. 
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</div>

Manager - Lifecycle and Engagement

Confidential Government

<div>
 
 
 About the Role
 
 
 
 You will design and implement organizational development initiatives, enhance employee engagement, and build a high-performance culture that supports strategic goals and drives business outcomes.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Organizational Development
 
 
 <ul>
 <li>
 Design and execute the annual OD plan aligned with the organization's strategy and objectives.
 </li>
 <li>
 Review and update organizational structures, job descriptions, and grading systems to reflect business needs.
 </li>
 <li>
 Develop and implement competency frameworks and career pathing models across all functions.
 </li>
 <li>
 Lead performance management cycles, including goal setting, mid-year reviews, and annual appraisals.
 </li>
 <li>
 Design succession planning programs and identify high-potential employees for leadership pipelines.
 </li>
 <li>
 Manage change initiatives and support business transformation projects across departments.
 </li>
 <li>
 Develop and update HR policies, procedures, and manuals in line with labor law and best practices.
 </li>
 <li>
 Conduct organizational assessments, workforce analytics, and diagnostic studies to identify improvement areas.
 </li>
 <li>
 Partner with department managers to analyze workflow efficiency and recommend structural improvements.
 </li>
 </ul>
 
 
 Employee Engagement
 
 
 <ul>
 <li>
 Design and execute the annual employee engagement strategy and calendar.
 </li>
 <li>
 Plan and deliver engagement surveys, analyze results, and present actionable insights to leadership.
 </li>
 <li>
 Develop internal communication campaigns to strengthen culture, values, and employer branding.
 </li>
 <li>
 Organize employee events, recognition programs, and wellbeing initiatives.
 </li>
 <li>
 Build and manage rewards and recognition frameworks that drive motivation and retention.
 </li>
 <li>
 Monitor engagement KPIs and retention metrics, then recommend corrective actions.
 </li>
 <li>
 Support onboarding experience to ensure new hires integrate smoothly into the culture.
 </li>
 <li>
 Lead exit interview analysis and translate findings into retention strategies.
 </li>
 <li>
 Prepare periodic OD and engagement reports with analytics to support executive decisions.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree, preferably in Human Resources, Business Administration, or Organizational Psychology.
 </li>
 <li>
 3+ years of experience in Human Resources, with at least 1 to 2 years in OD, performance management, or employee engagement.
 </li>
 <li>
 Professional HR certification preferred (SHRM, CIPD, or equivalent).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Organizational development and design
 </li>
 <li>
 Performance management
 </li>
 <li>
 Change management
 </li>
 <li>
 Employee engagement and culture building
 </li>
 <li>
 Internal communications
 </li>
 <li>
 Competency and career frameworks
 </li>
 <li>
 Succession planning
 </li>
 <li>
 Workforce analytics and reporting
 </li>
 <li>
 Project management
 </li>
 <li>
 Strategic thinking and problem solving
 </li>
 </ul>
 
 
</div>

OD & Engagement Specialist

Qiddiya Investment Company

<div>Qiddiya Investment Company is seeking a dedicated Resident Welfare &amp; Events Manager to enhance the quality of life for residents and organize engaging events within our community. This role is pivotal in fostering a vibrant, inclusive, and supportive living environment that aligns with Qiddiya&rsquo;s vision of becoming a world-class destination.
The Resident Welfare &amp; Events Manager will be responsible for planning, coordinating, and executing resident welfare programs and community events that promote engagement, well-being, and a strong sense of community among residents.
Key Responsibilities:<ul><li>
Develop and implement resident welfare programs that address health, safety, social, and recreational needs.</li><li>
Plan, organize, and oversee community events, cultural activities, and social gatherings to enhance resident engagement.</li><li>
Act as the primary liaison between residents and management, addressing concerns and ensuring high levels of resident satisfaction.</li><li>
Coordinate with internal departments and external vendors to facilitate smooth execution of events and welfare initiatives.</li><li>
Monitor and report on the effectiveness of welfare programs and events, making recommendations for continuous improvement.</li><li>
Manage budgets and resources allocated for resident welfare and events.</li><li>
Ensure compliance with all relevant health, safety, and regulatory requirements in all activities and events.</li><li>
Promote a positive community atmosphere through proactive communication and outreach initiatives.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Hospitality Management, Community Development, Social Sciences, or related field.</li><li>
5+ years of experience in resident welfare management, community engagement, or event management roles.</li><li>
Strong organizational and project management skills with the ability to manage multiple initiatives simultaneously.</li><li>
Excellent interpersonal and communication skills, capable of building rapport with diverse resident groups.</li><li>
Experience in planning and executing community events and welfare programs.</li><li>
Ability to handle resident concerns professionally and effectively.</li><li>
Proficient in budget management and resource allocation.</li><li>
Knowledge of health, safety, and regulatory compliance related to community living and events.</li><li>
Fluency in English; proficiency in Arabic is a plus.</li><li>
Ability to work flexible hours, including evenings and weekends as required.</li></ul> 

Benefits 
Join Qiddiya's team and enjoy a dynamic work environment that offers growth opportunities, a collaborative culture, and the chance to make a significant impact as our future Playmaker !</div>

Resident Welfare & Events Manager - 010 - CDU9

Sirion

<div>
 
 
 
 About Sirion
 
 
 
 
 Sirion is the world&rsquo;s leading
 
 AI&ndash;native Contract Lifecyle Management (CLM) platform
 
 , transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform&rsquo;s extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca Cola, Citi and GE. With more than 800 employees across the globe, Sirion comprises a team of AI engineers, legal experts and researchers who are working relentlessly to build reliable and trustworthy CLM for businesses of tomorrow. Recognized by Gartner, IDC, and Spend Matters as a consistent CLM leader, Sirion sets the innovation benchmark for the category.
 
 
 
 
 
 For more information, visit
 
 www.sirion.ai
 
 .
 
 
 
 
 
 
 
 Power the Future of AI &amp; Why This Role Matters
 
 
 
 
 Join us as a Customer Success Manager and play a critical role in enabling our enterprise customers to realize the full value of Sirion&rsquo;s AI-native Contract Lifecycle Management (CLM) platform.The ideal candidate will have proven experience in Customer Success, Account Management, Project Management, Revenue Management, and large portfolio management. You will be responsible for driving product adoption, identifying and executing revenue growth opportunities through cross-sell and upsell, and ensuring the successful delivery and implementation of our AI-driven solutions. This role requires a balance of strategic relationship management, operational excellence, and customer advocacy &mdash; all while collaborating closely across cross-functional teams to ensure success and satisfaction for every customer.
 
 
 This role also carries strong customer-facing responsibilities, requiring proactive engagement, value delivery, and continuous partnership-building with enterprise stakeholders.
 
 
 
 
 
 
 
 How You&rsquo;ll Make an Impact
 
 :
 
 
 
 
 Act as the Strategic Partner:
 
 Serve as the primary point of contact for clients, managing relationships, ensuring adoption, and maintaining exceptional levels of customer satisfaction.
 
 
 &bull;
 
 Champion Customer Engagement:
 
 Lead customer-facing interactions including business reviews, roadmap discussions, and value realization workshops to reinforce trust and long-term partnership.
 
 
 &bull;
 
 Lead Implementation and Operations:
 
 Manage end-to-end implementation and ongoing operations for existing and new customers, ensuring alignment with business goals and seamless delivery.
 
 
 &bull;
 
 Plan and Execute with Precision:
 
 Develop project plans, define project methodologies, and ensure that project resources and governance frameworks are in place.
 
 
 &bull;
 
 Drive Product Adoption:
 
 Increase product stickiness, improve satisfaction, and cultivate Sirion advocates to ensure retention, renewal, and long-term customer success.
 
 
 &bull;
 
 Enable Business Transformation:
 
 Drive business outcomes and maturity within customer organizations through structured management, governance, ongoing education, and training initiatives.
 
 
 &bull;
 
 Build Strategic Relationships:
 
 Establish deep working relationships with client business units and key stakeholders to define requirements and align Sirion&rsquo;s AI-led solutions to their strategic objectives.
 
 
 &bull;
 
 Collaborate Across Teams:
 
 Partner with Sales, Product, Marketing, and Technical Support teams to ensure client needs are addressed and feedback informs continuous product improvement.
 
 
 &bull;
 
 Own Customer Communication:
 
 Maintain consistent, proactive, and transparent communication with customer executives, program teams, and end users to keep engagement high and aligned.
 
 
 &bull;
 
 Manage Portfolio Success:
 
 Oversee a diverse client portfolio, balancing multiple priorities and ensuring consistent engagement and excellence across all accounts.
 
 
 &bull;
 
 Lead Onboarding Excellence:
 
 Manage client onboarding processes, timelines, and deliverables, coordinating with internal teams for smooth project execution.
 
 
 &bull;
 
 Deliver with Accountability:
 
 Manage project schedules, budgets, risks, and team performance to ensure on-time, high-quality delivery and sustained customer value.
 
 
 &bull;
 
 Drive Customer Advocacy:
 
 Identify champions, capture success stories, and foster a customer community that accelerates peer learning and solution adoption.
 
 
 
 
 
 
 
 Skills &amp; Experience You Bring to the Table
 
 
 
 
 &bull;
 
 Experience:
 
 6+ years in Customer Success, Account Management, or related roles within enterprise SaaS environments.
 
 
 &bull;
 
 Portfolio Management:
 
 Proven experience managing large client portfolios and ensuring high-impact product adoption.
 
 
 &bull;
 
 Revenue Focus:
 
 Demonstrated success in identifying and executing cross-sell and upsell opportunities that drive measurable business growth.
 
 
 &bull;
 
 Project Management:
 
 Strong background in implementation, onboarding, and delivery management across complex enterprise ecosystems.
 
 
 &bull;
 
 Customer-Facing Excellence:
 
 Strong client interaction skills with the ability to lead meetings, present solutions, handle escalations, and influence executive stakeholders.
 
 
 &bull;
 
 Communication:
 
 Excellent interpersonal and communication skills with the ability to engage and influence stakeholders at all organizational levels.
 
 
 &bull;
 
 Technical Acumen:
 
 Prior experience in CLM or large-scale SaaS products preferred.
 
 
 &bull;
 
 Cross-Functional Collaboration:
 
 Proven ability to work with Sales, Product, Engineering, and Marketing teams to deliver cohesive customer outcomes.
 
 
 &bull;
 
 Tools Expertise:
 
 Proficiency in CRM platforms (e.g., Salesforce, Gainsight) and project management tools (e.g., Jira, Asana, Smartsheet).
 
 
 
 
 
 
 
 Commitment to Diversity and Inclusion
 
 
 
 
 We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic. We provide reasonable accommodations for disabled employees and applicants as required by law. These principles apply to all aspects of employment, including recruitment, training, promotions, compensation, benefits, transfers, and social programs.
 
 
 
</div>

Customer Success Manager

Flow

<div><div>About the Company</div><div></div><div> 
At Flow, we&rsquo;re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We&rsquo;re building a new kind of living experience: one that&rsquo;s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. 
</div><div></div> 
<div>Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we&rsquo;re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.</div>
<h3 class="jobSectionHeader">About the Role</h3><div>

The Wellness Manager will own and build Flow&rsquo;s Fitness, Sports &amp; Wellbeing vertical across our Riyadh communities.

This is a hybrid role combining product design, experience design, community building, and business operations &mdash; with the goal of making Flow the leading wellness-driven residential brand in the region.

You will be responsible for creating a wellness ecosystem that:
<ul>
<li>Attracts new residents
</li>
<li>Deepens engagement and belonging
</li>
<li>Drives incremental revenue
</li>
<li>Improves retention and lifetime value</li></ul> 
This role operates across multiple properties and requires a high level of ownership, creativity, and execution.
</div><h3 class="jobSectionHeader">
What You Will Own</h3><div>
<h3 class="jobSectionHeader">1. Wellness Product &amp; Amenities</h3>
<ul>
<li>Ensure all wellness spaces (gyms, studios, recovery areas) are best-in-class, consistently maintained, and aligned with Flow&rsquo;s brand standards.
</li>
<li>Continuously improve the physical and experiential design of wellness amenities.
</li>
<li>Identify and implement new wellness offerings (e.g. recovery, nutrition, mental wellbeing).
</li>
</ul><div><h3 class="jobSectionHeader">2. Programming &amp; Instructor Network</h3>
<ul>
<li>Design and manage a high-quality weekly class schedule across properties.
</li>
<li>Recruit, onboard, and manage top-tier instructors from both within the community and the external market.
</li>
<li>Maintain consistent class quality, utilization, and experience standards.
</li>
<li>Balance free vs. paid offerings to maximize both engagement and revenue.
</li>
</ul><div><h3 class="jobSectionHeader">3. Community Activation (Fitness &amp; Wellbeing)</h3>
<ul>
<li>Build and activate the Fitness, Sports &amp; Wellbeing community within Flow.
</li>
<li>Support the creation and growth of Flow Clubs and neighbor-led initiatives.
</li>
<li>Partner closely with the Community Engagement Lead and Ambassadors.
</li>
<li>Create pathways for residents to participate, lead, and contribute.
</li>
</ul><div><h3 class="jobSectionHeader">4. Revenue &amp; Business Growth</h3>
<ul>
<li>Develop and scale wellness-related revenue streams (classes, services, partnerships).
</li>
<li>Build partnerships with external wellness providers and brands.
</li>
<li>Track and optimize revenue per resident through wellness offerings.
</li>
<li>Ensure the wellness vertical contributes meaningfully to ARPU growth.
</li>
</ul><div><h3 class="jobSectionHeader">5. Marketing &amp; Brand Positioning</h3>
<ul>
<li>Concept and execute wellness-driven events and experiences that elevate Flow&rsquo;s brand in the market.
</li>
<li>Position Flow as the leading wellness-focused residential community in Riyadh.
</li>
<li>Collaborate with the marketing team to create compelling wellness content and storytelling.
</li>
<li>Leverage events, instructors, and community leaders to build brand visibility and credibility.
</li>
<li>Activate public-facing wellness experiences (e.g. pop-ups, open classes) to attract new audiences.
</li>
<li>Ensure consistency between the wellness experience delivered on-site and the brand presented externally.
</li>
</ul><div><h3 class="jobSectionHeader">6. Performance &amp; Insights</h3>
<ul>
<li>Track engagement, attendance, and satisfaction across all wellness initiatives.
</li>
<li>Analyze participation trends and continuously improve programming.
</li>
<li>Report on key metrics including engagement, revenue, and retention impact.
</li>
</ul></div></div></div></div></div></div><h3 class="jobSectionHeader">What Success Looks Like</h3><ul>
<li>
High and growing participation in wellness classes and clubs.
</li>
<li>Strong resident satisfaction and perceived value of wellness offering.
</li>
<li>Measurable contribution to:
<ul><li>Renewal rate.</li></ul>
<ul><li>Revenue per resident.</li></ul>
<ul><li>Leasing conversion.</li></ul>
</li>
<li>A vibrant, self-sustaining wellness community within Flow.
</li>
</ul><h3 class="jobSectionHeader">Qualifications</h3><div>
</div>
<div><ul><li>Minimum of 2 years experience in wellness, fitness, hospitality, or community-driven operations.</li>
<li>
Strong understanding of fitness programming, instructor management, and wellness trends.
</li>
<li>Experience building or scaling a service or community-based offering.
</li>
<li>Highly organized with strong execution ability across multiple locations.
</li>
<li>Excellent communication and stakeholder management skills.
</li>
<li>Entrepreneurial mindset with a bias toward action.
</li>
<li>Fluency in English required; Arabic is a plus.
</li>
</ul></div><div>Why Join Flow?</div><div></div><div> 
Exciting growth opportunity: Be part of a fast-growing company shaping the future of residential living in the Middle East.</div><div>
Competitive compensation &amp; benefits.</div><div>
A chance to make an impact: Help build a vibrant international community and redefine what it means to call Flow home.</div><div></div><div> 
If you have the energy, talent, and work ethic to thrive in this role, we want to hear from you! Apply now and be part of Flow&rsquo;s success story!</div><div></div> 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Wellness Manager

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