engagement manager

Times Internet

<div>
 <p>
  <strong>
   About Times Internet:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Times Internet, we build premium digital products that simplify and enhance the everyday lives of people. We are India&rsquo;s largest digital products company with a presence in a
 </p>
 <p>
  wide range of categories across news, entertainment, marketplaces, and transactions. Many of our products are market leaders &amp; iconic brands in their own right. TOI, ET, Indiatimes , NBT, ET Money, TechGig , and Cricbuzz, among others, are products that bring you closer to your interests and aspirations. We are excited by new possibilities and look forward to bringing new products, ideas, and technologies that help people make the most of every day. Build a career of purpose &amp; passion with Times Internet.
 </p>
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  <br/>
 </p>
 <p>
  Website :http://www.timesinternet.in
 </p>
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  <br/>
 </p>
 <p>
  <strong>
   Business Unit Details:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Times Prime (https://www.timesprime.com/),India&rsquo;s first comprehensive digital membership service for premium content and exclusive member benefits. The new offering from Times Internet, the digital venture of India&rsquo;s largest media and entertainment group, aims to not only simplify but also elevate every aspect of your life.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a member of Times Prime you gain access to a wide range of premium content across categories including news, entertainment, lifestyle and more. In addition, we bring to you a full spectrum of privileges and member benefits, specially curated to deliver superior user experience and unmatched value to our subscribers. Explore the best events and experiences in town and enjoy special discounts from our partner brands
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a growth-focused marketer with 1&ndash;4 years of experience in bottom-funnel performance marketing, specializing in user retention and engagement. This role will focus on driving key KPIs such as renewals, offer redemptions, and CTR across owned communication channels including SMS, push notifications, email, and WhatsApp.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Plan, execute, and optimize user engagement journeys for app and web via CRM channels.
  </li>
  <li>
   Build lifecycle marketing campaigns to drive renewals and maximize member value.
  </li>
  <li>
   Run targeted experiments across channels (push, SMS, WhatsApp, email) to improve CTR and conversions.
  </li>
  <li>
   Own campaign performance metrics &ndash; track and analyze KPIs (open rate, CTR, conversion, churn rate).
  </li>
  <li>
   Collaborate with product, data, design, and business teams to build scalable retention strategies.
  </li>
  <li>
   Use analytics tools to segment users and identify engagement drop-offs or winback opportunities.
  </li>
  <li>
   Ensure timely and accurate communication deployments across platforms.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Must-Have Skills:
  </strong>
 </p>
 <ul>
  <li>
   1&ndash;4 years of experience in performance or retention marketing.
  </li>
  <li>
   Strong understanding of engagement and bottom-funnel conversion tactics.
  </li>
  <li>
   Hands-on experience with tools like CleverTap, MoEngage, WebEngage, or similar.
  </li>
  <li>
   Solid knowledge of CRM channels: SMS, push notifications, email, WhatsApp.
  </li>
  <li>
   Data-first mindset with comfort in reading dashboards and deriving insights.
  </li>
  <li>
   Creative problem-solver with a passion for driving measurable growth.
  </li>
 </ul>
</div>


Engagement Manager

Pottawattamie County Community Foundation

<p><b>JOB DESCRIPTION</b></p><p>The Community Engagement Manager plays a key role in advancing the mission of the Community Foundation and SHARE Iowa by fostering strong relationships with nonprofit partners and creating compelling, multi-channel content. Reporting to the Director of Marketing + Engagement, this position is responsible for onboarding, supporting, and retaining nonprofit organizations on the SHARE Iowa platform. The Manager ensures the platform remains vibrant, informative, and engaging, helping to drive community involvement and awareness.</p><p>In addition to supporting nonprofit partnerships, this role contributes to the development and execution of marketing and communication tools such as social media, website, newsletters, and press releases. The Community Engagement Manager also executes and delivers on community-facing events and programs that elevate the Foundation&rsquo;s visibility and impact across the region.</p><p>This is a highly collaborative position that requires excellent communication skills, attention to detail, and a passion for community engagement. The Community Engagement Manager is an essential member of the team, helping to bring the Foundation&rsquo;s mission to life through meaningful connections and storytelling.</p><p>The Community Foundation for Western Iowa (CFWI) is a tax-exempt public charity, 501(c)(3), that serves thousands of people who share a common interest in improving the quality of life in western Iowa. Individuals, families, businesses and organizations help their communities meet the challenges of changing times and amplify their philanthropic potential through the permanent charitable funds that CFWI invest, administer, and facilitate. CFWI is overseen by a volunteer board of leading community-focused citizens and managed by dedicated professionals with expertise in identifying the needs of their community.</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><p><i>Relationship Building &amp; Community Engagement</i></p><ul><li>Responsible for nurturing nonprofit relationships to ensure they see the value in being an active participant in the SHARE Iowa platform. This includes onboarding, training, providing technical assistance and retaining nonprofit organizations on the platform. Ensure nonprofits engage in SHARE Iowa programming and other collaboration opportunities.</li></ul><ul><li>Provide ongoing assistance to nonprofit participants, including responding to requests for information, monitoring participants&rsquo; site content, including their profiles, volunteer opportunities, and shopping lists, and providing content review, editing, and coaching.</li></ul><ul><li>Facilitate the exchange of best practices and programmatic information with other staff, nonprofits, and community partners.</li></ul><ul><li>Plan and develop membership recruitment and retention materials including marketing, website updates and maintenance, toolkits, newsletter content and presentations.</li></ul><p><i>Programming &amp; Event Planning</i></p><ul><li>Plan and implement networking events, workshops, presentations and meetings. Includes designing and delivering programming, executing events, organizing and leading Giving Tuesday efforts, office hours/assistance and other opportunities that provide support and demonstrate the value of being a SHARE Iowa and Community Foundation participants.</li></ul><ul><li>Sets, monitors and analyzes metrics for participant engagement and programming, including site metrics and analysis, quality of participant site content, attendance at events, campaign performance and other measurements.</li></ul><ul><li>Support and execute program activities to achieve organizational priorities and measure meaningful results for the Community Foundation for Western Iowa.</li></ul><p><i>Marketing and Graphic Design</i></p><ul><li>Create a fresh, on-message posting schedule for the Foundation&rsquo;s social media sites; develop and maintain annual social media calendar.</li></ul><ul><li>Schedules and executes all check presentations, photos, and social media posts related to foundation activities.</li></ul><ul><li>Assists with the creation of press and media releases to share the story and mission of SHARE Iowa and the Community Foundation for Western Iowa.</li></ul><ul><li>Assist in the content creation for website updates, press releases, and other materials as needed.</li></ul><p><i>Organizational &amp; Administrative</i></p><ul><li>Responsible for maintaining nonprofit participant database and affiliated needs for customer relationship management and communication.</li></ul><ul><li>Maintain and achieve a high level of professionalism with all relationships within and outside of the Community Foundation.</li></ul><p><i>Other</i></p><ul><li>All other duties as assigned</li></ul><p><b>PREFERRED EDUCATIONAL/EXPERIENCE REQUIREMENTS</b></p><ul><li>Bachelor&rsquo;s Degree in business, communications, or marketing</li></ul><ul><li>Minimum of 3-5 years of experience</li></ul><ul><li>Proficiency in Microsoft Office</li></ul><ul><li>Experience in event planning and management, including attention to detail and post-event assessment.</li></ul><ul><li>Experience with technology and willingness to learn new systems.</li></ul><p><b>COMPETENCIES</b></p><ul><li>Able to organize, prioritize, meet deadlines and work well under pressure, as well as be able to work in a dynamic changing environment.</li></ul><ul><li>Ability to plan, manage, organize and implement multiple projects to meet and exceed the community foundation&rsquo;s goals.</li></ul><ul><li>Willingness to learn new skills in an innovative and fast-paced work environment. Agile and able to work in ambiguity.</li></ul><ul><li>Excellent communication and interpersonal skills.</li></ul><ul><li>Ability to tell a story in writing and create high-level content for the organization.</li></ul><ul><li>Demonstrates flexibility and ability to respond quickly and positively to change and shifting demands.</li></ul><ul><li>Experience with content creation software and social media posting.</li></ul><ul><li>Ability to commit to the organization&rsquo;s actions and resources in a way that affects a positive public image.</li></ul><ul><li>Maintains confidentiality of all information in possession of the community foundation and all discussions of community foundation business, is dependable and punctual, and abides by all specific program and procedures, policies and requirements and follows nationally accredited best practices.</li></ul><p><b>WORKING CONDITIONS</b></p><ul><li>This position requires only minor physical exertion and/or physical strain.</li></ul><ul><li>Ability to work some long hours and some evenings and weekends. Willingness to day-travel, primarily in, but not limited to, the nine-county southwest Iowa region.</li></ul><ul><li>Must possess a valid driver&rsquo;s license at the time of hire and maintain it throughout the course of employment.</li></ul><ul><li>CFWI is an equal opportunity employer.</li></ul><p>Disclaimer: The above information indicates the general nature and level of work performed by this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. The Community Foundation for Western Iowa has the right to revise this position description at any time. This position description is not a contract of employment and does not alter employee&rsquo;s at-will employment status.</p><p>Job Type: Full-time</p><p>Pay: $52,000.00 - $63,000.00 per year</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Life insurance</li><li>Paid time off</li></ul><p>Ability to Commute:</p><ul><li>Council Bluffs, IA 51503 (Required)</li></ul><p>Work Location: In person</p>

Community Engagement Manager

Sprinklr

<div><div>Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world&rsquo;s most valuable enterprises &mdash; global brands like Microsoft, P&amp;G, Samsung and more than 50% of the Fortune 100.</div><div></div><div>
Learn more about our culture and how we make our employees happier through The Sprinklr Way.</div><div></div><div>
Job Description</div><div></div><div><div>
Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings.</div></div><div></div><div><div><br>
As an expert in Sprinklr&rsquo;s value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work and commercial offers to ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr&rsquo;s technology.</div></div><div></div><div><div>
The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points, alongside Sprinklr&rsquo;s account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management EMEA.</div></div><div></div><div><div>
Main Responsibilities</div></div><div><ul><li><div>
Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across all verticals in the UK&amp;I market.</div></li></ul></div><div><ul><li><div>
Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points as well as long term operational models for multi-year adoption and value realisation</div></li></ul></div><div><ul><li><div>
Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies to enable swift value realisation as well as longer term services proposals for retained and operational services</div></li></ul></div><div><ul><li><div>
Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr&rsquo;s UK&amp;I region.</div></li></ul></div><div><ul><li><div>
Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr</div></li></ul></div><div><ul><li><div>
Create compelling commercial proposals utilising a range of Sprinklr and partner delivery resources whilst balancing profitability and margin with closing new business.</div></li></ul></div><div><ul><li><div>
Define Statements of Work that include scope, effort estimates &amp; timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform</div></li></ul></div><div><ul><li><div>
Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required</div></li></ul></div><div><ul><li><div>
Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners</div></li></ul></div><div><ul><li><div>
Develop relationships with key customers for growth and upside</div></li></ul></div><div><ul><li><div>
Update and manage pipeline and prepare revenue forecasts for Services and Success offerings</div></li></ul></div><div><div>
Desired Skills and Experience</div></div><div><ul><li><div>
Previous experience in business development, professional services delivery or services sales</div></li></ul></div><div><ul><li><div>
Bachelor&rsquo;s degree required</div></li></ul></div><div><ul><li><div>
Fluency in English and Arabic required, additional languages beneficial</div></li></ul></div><div><ul><li><div>
Ability to work individually and as member of a team</div></li></ul></div><div><ul><li><div>
Decisive, quick thinking, reliable, and likes to take ownership</div></li></ul></div><div><ul><li><div>
Attention to detail but flexible with a can-do attitude</div></li></ul></div><div><ul><li><div>
Passion for solving client challenges and commitment to client delight</div></li></ul></div><div><ul><li><div>
Experience in contact center / customer service software industry is preferred</div></li></ul></div><div><ul><li><div>
Extremely strong written, verbal communication and presentation skills</div></li></ul></div><div><ul><li><div>
Competency working in a highly-matrixed environment</div></li></ul></div><div><ul><li><div>
Flexible and adaptable self-starter with strong relationship-building skills</div></li></ul></div><div><ul><li><div>
Takes initiative and approaches all tasks and projects proactively</div></li></ul></div><div><ul><li><div>
Ability to prioritise and complete multiple tasks with little to no supervision</div></li></ul></div><div><ul><li><div>
Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers</div></li></ul></div><div></div><div>
Why You'll Love Sprinklr:<br>
<br>
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.<br>
<br>
For more information on Sprinklr Benefits around the world, head to <div>https://sprinklrbenefits.com/</div> to browse our country-specific benefits guides.<br>
<br>
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world&rsquo;s most loved enterprise software company, ever.</div><div><br>
We believe in our product: Sprinklr was built from the ground up to enable a brand&rsquo;s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.</div><div><br>
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div><br>
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr&rsquo;s EEO Policy and EEO is the Law.</div></div>

Lead Engagement Manager

Capgemini

<div><div><div><div><h2 class="jobSectionHeader"><b>Job Title- SAP Engagement Manager
</b></h2></div><div><p>Total Exp-14-20 Years
</p><p>Location-Mumbai
</p></div></div><div><div><h2 class="jobSectionHeader"><b>About Company
</b></h2></div><div><p>Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Your Role
</b></h2></div><div><p>Seeking an experienced SAP Engagement Manager to lead complex SAP DevOps programmes and portfolios. The ideal candidate will have 15+ years of experience managing large-scale SAP projects, including multi-million-pound budgets, cross-functional teams of 40+, and long-duration client engagements. Strong consulting background (Big 4 or equivalent) and expertise in programme governance, stakeholder management, and delivery methodologies (Agile, Waterfall) are essential.
</p><p><b>Key Responsibilities:
</b></p><ul><li>Lead SAP programmes with high business impact
</li><li>Manage budgets, resources, and timelines across multiple projects
</li><li>Design and implement governance and reporting structures
</li><li>Engage and influence stakeholders across all levels
</li><li>Ensure quality assurance, risk management, and change control
</li><li>Mentor and coach project teams
</li></ul><p><b>Core Competencies:
</b></p><ul><li>Programme &amp; Portfolio Management
</li><li>Advanced communication and leadership skills
</li><li>Expertise in project methodologies and financial tracking
</li><li>Strong stakeholder engagement across geographies
</li></ul><p><b>Certifications:
</b></p><ul><li>Prince2 / PMP / AgilePM or equivalent
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Your Profile
</b></h2></div><div><ul><li>End-to-end programme management across Agile and Waterfall
</li><li>Governance, planning, budgeting, and reporting
</li><li>Risk, issue, and change management
</li><li>Stakeholder engagement across geographies
</li><li>Quality assurance and financial tracking
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>What You&rsquo;ll Love About Working Here
</b></h2></div><div><ul><li>You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
</li><li>You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
</li><li>At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
</li></ul><p>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</p></div></div></div></div>

SAP Engagement Manager-SDM

BRAIN

<div><h1 class="jobSectionHeader"><b>About Brain Co.</b></h1><p>
Brain Co. is at the leading edge of productionizing artificial intelligence for real world problems, propelling advancements and shaping the future with pioneering work. Our mission is to ensure that the transformative powers and automation of AI are applied to real world problems in various governments where manual work is still dominant.
</p><p></p><h2 class="jobSectionHeader"><b>About the Role</b></h2><p>
We are seeking a strategic, mission-driven leader to launch and grow our operations in Qatar. As the <b>Engagement Manager / Country Lead</b>, you will be responsible for market strategy, customer success, and full-cycle delivery of AI and data platform solutions across key government and enterprise accounts.</p><p>
You will serve as the senior customer executive, driving alignment between business needs and technical delivery while ensuring long-term value realization and adoption.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><p><b>
Market Strategy &amp; Expansion</b></p><ul><li><p>
Define and execute the go-to-market strategy for Qatar.</p></li><li><p>
Establish and grow strategic partnerships with government entities and large enterprises.</p></li><li><p>
Represent the company with senior external stakeholders and build local credibility.</p></li></ul><p><b>
Client Engagement &amp; Delivery</b></p><ul><li><p>
Act as the primary executive point of contact for strategic clients.</p></li><li><p>
Lead complex deployments of AI and data platforms, from inception through adoption.</p></li><li><p>
Align internal technical and product teams with client goals to ensure value delivery.</p></li><li><p>
Oversee end-to-end project execution and ensure long-term customer success.</p></li></ul><p><b>
Team Leadership &amp; Operations</b></p><ul><li><p>
Build, lead, and mentor multidisciplinary teams in-market.</p></li><li><p>
Navigate Qatar&rsquo;s regulatory and business landscape effectively.</p></li><li><p>
Own local operations and contribute to broader regional strategy</p></li></ul><h2 class="jobSectionHeader"><b>
Experience:</b></h2><ul><li><p>
8+ years in deployment strategy, consulting, or enterprise delivery roles.</p></li><li><p>
Background with top-tier firms such as Palantir, Scale AI, Google, Microsoft or MBB</p></li><li><p>
Proven success leading high-impact, multi-stakeholder projects in government or enterprise contexts.</p></li><li><p>
Prior experience working in the Gulf region, preferably in Qatar.</p></li></ul><h2 class="jobSectionHeader"><b><br>
Skills:</b></h2><ul><li><p>
Strong strategic thinking and execution capabilities.</p></li><li><p>
Excellent stakeholder management and communication skills.</p></li><li><p>
Ability to lead cross-functional teams and operate autonomously.</p></li><li><p>
Deep understanding of AI/data platforms is a plus.</p></li></ul><h2 class="jobSectionHeader"><b><br>
Why Join Us</b></h2><p>
This is a rare opportunity to shape the digital transformation landscape in Qatar. You&rsquo;ll work at the intersection of technology, policy, and impact&mdash;leading mission-critical deployments that matter.</p></div>

Engagement Manager / Country Lead

Scale AI

<div>
 About the team:
 <br/>
 <br/>
 Scale is growing rapidly, and joining the International Public Sector team is an opportunity to work on one of the most rapidly expanding teams at Scale. This team is responsible for generating, executing, and fostering Scale&rsquo;s work outside of the United States. There are three core types of work involved:
 <br/>
 <br/>
 <ul>
  <li>
   Building custom AI applications for government
  </li>
  <li>
   Providing high-quality training data for research institutions building LLMs from scratch
  </li>
  <li>
   Partnerships, upskilling, and advisory
   <br/>
   <br/>
  </li>
 </ul>
 About the role:
 <br/>
 <br/>
 As the Engagement Manager, you will be responsible for establishing deep customer and prospect relationships, proactively identifying opportunities where Scale can build custom AI applications to improve lives for citizens and residents, overseeing the execution to ensure timelines are met and/or communicated effectively, interfacing with premier research institutions to discuss how Scale can best support them, and partnering with organizations who are looking to train and educate people on how to use AI, AI safety, and more.
 <br/>
 <br/>
 You and your team will work closely with the business development and go-to-market team, the product and engineering execution teams, and various customers and prospects to ensure success.
 <br/>
 <br/>
 The ideal candidate has a nose for value and opportunity, is highly personable and can build relationships with all types of stakeholders, is an excellent communicator, is highly organized, and has a demonstrated track record of high-achievement. They are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful, strategic discussions.
 <br/>
 <br/>
 The blend of customer engagement, operations, and business development to drive our most important outcomes makes this a unique and exciting role at the heart of one of Scale's most exciting growth businesses.
 <br/>
 <br/>
 In the near term, the team will be based out of the Middle East and looking to meaningfully grow its presence in the region.
 <br/>
 <br/>
 <strong>
  You will:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Drive the process of identifying high-value use cases for custom LLMs that Scale can build within government entities
  </li>
  <li>
   Partner with clients to understand their most pressing problems and brainstorm how Scale can best help
  </li>
  <li>
   Manage the long-term health of clients by identifying and preempting areas of risk or concern
  </li>
  <li>
   Be the main point-of-contact for clients if they have any questions, issues, or concerns and triage accordingly
  </li>
  <li>
   Collaborate with the operational and engineering execution teams to track delivery and timelines
  </li>
  <li>
   Review, track and improve operational performances and be obsessed with continuous improvement
  </li>
  <li>
   Brainstorm with premier research institutions building Arabic LLMs how Scale can best support and/or ideas they should consider testing
  </li>
  <li>
   Have proficiency in reading, writing, and speaking in Arabic
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ideally you'd have:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4+ years of total work experience, with experience in consulting or as a technical program management role in industry
  </li>
  <li>
   Experience at a Big 3 Consulting Firm or a leading tech company
  </li>
  <li>
   A proven track record in B2B client facing roles and expanding client relationships
  </li>
  <li>
   Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers
  </li>
  <li>
   Great cross-functional experience and collaborative ability
  </li>
  <li>
   Excellent verbal and written communications
  </li>
  <li>
   A track record of structured, analytics-driven problem solving
  </li>
  <li>
   A history of diligence and organization across multiple work streams
  </li>
  <li>
   An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
  </li>
  <li>
   Analytical, planning, and process improvement capability
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   PLEASE NOTE:
  </em>
 </strong>
 <em>
  Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
  <br/>
  <br/>
 </em>
 <strong>
  About Us:
  <br/>
  <br/>
 </strong>
 <em>
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Engagement Manager, International Public Sector

Amazon.com

<p></p><div><div><p>DESCRIPTION</p><div>
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector<br>
<br>
As an Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will gain knowledge of the customer environment to expedite stakeholder alignment and team cohesion to help deliver customer value. You will lead engagements, aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines.
<br>
<br>
Key job responsibilities<br>
As a delivery leader, you'll drive business outcomes through matrix team management across multiple workstreams, employing agile/hybrid/waterfall methodologies. Your responsibility encompasses end-to-end project lifecycle management, from outcome validation to successful delivery, aligned with our Delivery framework.<br>
<br>
Lead complex, multi-stream delivery engagements<br>
Validate and ensure achievement of customer business outcomes<br>
Manage risks proactively while identifying opportunities for additional value<br>
Coach teams and customers on delivery practices<br>
Partner with sales, support, and engineering teams for comprehensive solution delivery<br>
You will serve as a strategic advisor, helping customers navigate their transformation journey while fostering innovation. This includes:<br>
Providing strategic guidance and risk management<br>
Delivering training on agile methodologies<br>
Enabling partners through framework adoption<br>
Collaborating across AWS teams<br>
Gathering and channeling customer feedback to improve AWS services<br>
<br>
The role requires adaptability to handle unexpected challenges and willingness to travel to customer sites and internal events as needed.<br>
<br>
Success in this position demands effective leadership skills, agile expertise, and the ability to drive business outcomes while maintaining stakeholder relationships.<br>
<br>
About the team<br>
Diverse Experiences<br>
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.<br>
<br>
Why AWS?<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Inclusive Team Culture<br>
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.<br>
<br>
Mentorship &amp; Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br>
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Work/Life Balance<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.</div></div><div><p>
BASIC QUALIFICATIONS</p><ul><li>Hands on experience delivering enterprise-level IT consulting projects using Agile, Waterfall and Hybrid methodologies</li><li>Working experience on Agile and Project Management delivery best practices, frameworks, methodologies and tool sets (e.g. Miro, Jira)</li><li>Presented to C-level executives as well as to technical subject matter experts</li><li>Experience in technical product or program management</li></ul></div><div><p><br>
PREFERRED QUALIFICATIONS</p><ul><li>Project management certifications (e.g., APM, CSM,PSM, PMI-ACP, PRINCE2 SAFe (Scaled Agile), etc.)</li><li>AWS / Cloud Experience and Certifications</li><li>Flair for selling and operating as a Trusted Advisor</li><li>Past experience as a Technical Program Manager (TPM) leading development projects. The ability Influence technical priorities and business strategy through data-driven contributions, working directly with engineering managers and software engineers</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div>
<br><div><div><p>Job details</p></div><ul><div><p><div>
IND, MH, Mumbai</div></p></div><div><p><div>
Project/Program/Product Management-Non-Tech</div></p></div></ul></div>

Engagement Manager , AWS Professional Services India

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