engagement specialist

Prestera Center for Mental Health

<div>Job Title: PATH Engagement Specialist
FLSA Status: Non-Exempt
Reports to: Site Manager
Department: Clinical
Preparation Date: August 30, 2024
CENTER&rsquo;S MISSION AND VISION:
Prestera Health Services is devoted to serving our communities by inspiring hope and growth to achieve wellness.
JOB SUMMARY
The PATH Engagement Specialist will engage consumers experiencing homelessness by assisting them to identify programs which assist with permanent housing.
DUTIES AND RESPONSIBILITIES<ul><li>
Identify and build rapport with homeless individuals and families living on the streets or in places not meant for habitation.
</li><li>Participate in the local housing prioritization team.
</li><li>Conduct assessments in accordance with local Continuum of Care policy.</li><li>
Facilitate entrance into housing programs in the local Continuum of Care.</li><li>
Assist homeless consumers by finding housing and social services resources.</li><li>
Work with landlords to secure housing, negotiate rental rates, and identify resources that assist with security deposits, and process assistance paperwork for consumer.</li><li>
Coordinate and lead outreach efforts by Continuum of Care.</li><li>
Provide individualized consumer support, using evidence-based case management tools to assist consumers with developing a plan to address barriers facing them in maintaining and sustaining permanent housing.</li><li>
Maintains a working knowledge of Prestera policies, procedures, and licensure regulations governing Prestera&rsquo;s service delivery.</li><li>
Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.</li><li>
Utilizes technology provided to facilitate services and/or perform job efficiently and effectively.</li><li>
Meets training requirements as established, including but not limited to, CPR-First Aid and crisis intervention.</li><li>
Participates in other functional work by participating in related projects, as applicable and directed by Prestera leadership.</li></ul>
SUPERVISORY RESPONSIBILITIES
No direct supervisory responsibilities are required.
QUALIFICATIONS AND REQUIREMENTS
EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:<ul><li>
Valid driver&rsquo;s license required.</li><li>
Experience or prior training working with homeless, mental health, and substance abuse population is preferred.</li><li>
Knowledge of community resources preferred.</li><li>
Ability to learn, navigate, and work daily in the EHR system effectively.</li><li>
Excellent interpersonal skills and ability to develop trusting relationships and handle sensitive and confidential situations.</li><li>
Possess good written and verbal communication skills in conjunction with good time management and organizational skills.</li><li>
Has shown the ability to be creative and think outside the box in situations.</li><li>
Must be able to lift to 25 lbs.</li></ul>
EDUCATION AND TRAINING REQUIREMENTS:<ul><li>
High School Diploma or General Educational Development Certificate required.</li><li>
Maintains First Aid/CPR certification.</li><li>
Maintains current crisis prevention/intervention training.</li></ul></div>

PATH Engagement Specialist

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering &amp; retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world&rsquo;s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we&rsquo;d love to have you onboard.
As a Culture &amp; Engagement Specialist , you will support the development and delivery of culture, engagement, wellbeing, diversity, and recognition initiatives across dnata Global. You will play a key role in helping employees understand the importance of engagement, while supporting a positive, inclusive culture aligned with dnata&rsquo;s values and strategic priorities. This role is offered on a 6-month temporary contract and supports dnata businesses internationally.
<h3 class="jobSectionHeader">In this role, you will:
</h3><ul><li>Prepare and implement culture and engagement programmes that support cultural change, employee awareness, and stakeholder buy-in across dnata businesses.
</li><li>Plan and support the effective administration of dnata&rsquo;s culture and engagement assessment tools, working with business and culture champions to achieve strong global participation.
</li><li>Create and deliver presentations, toolkits, and product demonstrations to internal stakeholders in support of culture, engagement, wellbeing, diversity, and recognition initiatives.
</li><li>Survey, analyse, and interpret engagement and culture data, using market research and benchmarking to evaluate programme effectiveness.
</li><li>Provide guidance and support to HR and business stakeholders on interpreting results and translating insights into meaningful corrective actions.
</li><li>Contribute to the development, coordination, and implementation of action plans in partnership with the Diversity, Wellbeing and Culture Engagement Lead for dnata International.
</li><li>Support the design, development, and delivery of workshops, learning resources, and practical toolkits that promote dnata&rsquo;s culture, diversity, wellbeing, and recognition agenda.
</li><li>Provide consulting, training, and coaching support to employees and leaders on engagement, wellbeing, and diversity topics.
</li><li>Conduct ongoing research and continuous learning to recommend innovative engagement and wellbeing solutions aligned with global best practices.
</li><li>Monitor and analyse data related to engagement, diversity, inclusion, and wellbeing initiatives, providing insights and reports to support strategic decision-making.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5><h3 class="jobSectionHeader">To be considered for the role, you must meet the below requirements:
</h3><ul><li>Bachelor&rsquo;s degree in Human Resource Management, Organisational Behaviour, Psychology, or a related discipline.
</li><li>Demonstrated experience in a Culture, Engagement, Organisational Development, or Human Resources role.
</li><li>Strong understanding of employee engagement, culture change, diversity &amp; inclusion, wellbeing, and recognition frameworks.
</li><li>Experience supporting or administering engagement or culture surveys, including analysis, reporting, and interpretation of results.
</li><li>Strong analytical skills, with the ability to translate data into practical, business-focused action plans.
</li><li>Confident communication, presentation, and facilitation skills, with the ability to engage and influence stakeholders across the organisation.
</li><li>Ability to collaborate effectively across geographies, cultures, and functions in a matrixed environment.
</li><li>Highly organised, adaptable, and comfortable managing multiple initiatives in a fast-paced setting. 
</li></ul> 
<h3 class="jobSectionHeader">You&rsquo;ll have an edge if you have:
</h3><ul><li>Experience supporting global or multi-country culture and engagement initiatives.
</li><li>Exposure to large, complex, or international organisations.
</li><li>Experience designing or delivering workshops, toolkits, or learning interventions related to culture, wellbeing, or engagement.
</li><li>Confidence consulting with senior stakeholders and guiding leaders on interpreting engagement data.
</li><li>Experience working in aviation, travel, logistics, hospitality, or operational environments.
</li><li>An agile, innovative mindset with the ability to adapt and thrive in a changing environment. 
</li></ul> 
At dnata, part of Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop in their careers. If you&rsquo;re looking for a meaningful opportunity to contribute to culture and engagement at a global level, apply today and join our team.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5><div>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</div></div>

Culture & Engagement Specialist

Wendell Foster

<div><div>2025, 2024 &amp; 2021 Gold Winner for Best Place to Work in Owensboro! 
 
Wendell Foster is seeking an organized, engaging, and detail-oriented Employee Engagement Specialist to support recruiting, onboarding, and employee engagement initiatives. This role plays a critical part in creating a positive new-hire experience while ensuring compliance with employment requirements. Join our team of #DifferenceMakers and help shape the employee journey from day one. 
 
What Matters to You 
<ul><li>Competitive pay</li><li>8 paid holidays annually</li><li>Earn Paid Time Off (PTO)</li><li>Comprehensive benefits including medical, dental, and vision insurance</li><li>403b retirement-automatic 2% company contribution plus company match up to 3% after 1 year of employment and 1000 hours worked</li><li>Employer-paid life insurance (one-time annual salary coverage)</li><li>Employee Assistance Program (EAP) available to employees and immediate family members</li><li>Tuition reimbursement program</li><li>On-the-job training</li><li>Employee recognition and engagement activities throughout the year</li></ul> 

What Matters to Us: 
<ul><li>High school diploma or GED required; Associate degree in a related field preferred, with a minimum of two (2) years of experience in staff training, development, recruiting, onboarding, or related HR functions (equivalent experience considered)</li><li>Coordinate recruiting and onboarding, including job postings, interview scheduling, job offers, and pre-employment paperwork</li><li>Conduct and review background checks, drug screenings, TB testing, and E-Verify to ensure compliance</li><li>Send new-hire orientation, payroll, and onboarding communications</li><li>Coordinate and facilitate New Hire Orientation and support required staff training</li><li>Enter, update, and maintain employee data in UKG, JazzHR, Talent, CDS, and other systems</li><li>Approve new-hire paperwork and maintain accurate personnel files, including auditing I-9 documentation</li><li>Assist employees with retirement and benefits elections</li><li>Coordinate 90-day mentoring programs and evaluations; serve as a 90-Day Mentor for new hires</li><li>Teach and maintain CPR, First Aid, and AED certifications (or obtain instructor certification upon hire)</li><li>Ensure compliance with required staff documentation, including IDs, driver&rsquo;s licenses, car insurance, education, CPR/First Aid, and COVID documentation</li><li>Process promotions, uniform stipends, and other personnel changes</li><li>Participate in Recruitment &amp; Retention (R&amp;R) events and employee engagement initiatives, including recognition, birthdays, and anniversaries</li><li>Maintain a professional presence while communicating effectively with employees, leadership, and external partners; demonstrate strong organizational, problem-solving, and computer skills</li></ul> 

Equal Opportunity Employer 
Wendell Foster is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.</div>
7GsVPDBSSW</div>

Employee Engagement Specialist

Hembree Bell Law

<div>We're Hiring: Client Engagement Specialist (Sales)
Location: Austin
Employment Type: Full-Time
About Hembree Bell Law
Hembree Bell Law, PLLC is a modern, tech-forward family law firm based in Austin, TX. We help good people through hard things&mdash;divorce, custody battles, and everything in between&mdash; without losing their sanity, kids, or financial future in the process.
We&rsquo;re more than just a law firm. Our founder is on a mission to empower women with the knowledge and confidence they need to navigate divorce, live their best lives, and reach their full potential.
We are seeking a Client Engagement Specialist (CES) to join our dynamic team and be the first point of contact for prospective clients.
Position Overview:
As a Client Engagement Specialist, you&rsquo;ll be the face of the Firm to new clients. This is a &quot;non-attorney role&quot; focused on sales and client intake. Your goal is to conduct initial consultations with prospective clients, convert them into active clients, and ensure a smooth onboarding experience to the legal team.
What You&rsquo;ll Do:<ul><li>Serve as the initial point of contact for prospective clients.</li><li>Conduct consultations to assess client needs and determine if the Firm is a good fit.</li><li>Convert qualified leads into clients through a structured engagement process.</li><li>Prepare Engagement Agreements under the supervision of an attorney.</li><li>Coordinate with the Intake Specialist to schedule strategy sessions or case evaluations.</li><li>Maintain accurate client intake documentation and ensure clear handoff to the legal team.</li><li>Make reminder calls or send appointment messages to ensure client attendance.</li></ul>
Who You Are:<ul><li>Experienced in a sales or client-facing role&mdash;legal or service industry experience preferred.</li><li>Comfortable engaging with people during emotionally charged situations.</li><li>Detail-oriented, organized, and a proactive communicator.</li><li>Able to maintain strict boundaries around the unauthorized practice of law (no legal advice).</li><li>Ready to work closely with a team and under the guidance of attorneys.</li></ul>
Why Join Us?<ul><li>Opportunity to make a difference in clients&rsquo; lives.</li><li>Supportive, collaborative, and respectful work environment.</li></ul>
* Comprehensive benefits package including **medical, dental, and vision insurance**.<ul><li>401(k) retirement plan with company match.</li><li>Paid Time Off (PTO) and holidays.</li><li>Clear systems, training, and supervision to help you succeed.</li><li>Growth potential within a mission-driven firm.</li></ul>
Ready to help people take the first step toward legal solutions?
Apply now and become a key part of the Hembree Bell Law team!</div>

Client Engagement Specialist

KAUST (King Abdullah University of Science and Technology)

<div>
 
 
 About the Role
 
 
 
 
 
 
 The KAUST Innovation Hubs aims to accelerate research commercialization by connecting with international innovation ecosystems, collaborating on research and education in support of innovation.
 
 
 
 
 
 The Engagement Specialist will play a pivotal role in identifying, building, and nurturing opportunities and relationships with key stakeholders, including government agencies, research institutions, companies, and entrepreneurs. Assist in developing and implementing strategies to engage various partners, driving the achievement of strategic objectives. This role will work closely with external partners as well as internal teams to create a dynamic ecosystem that supports the organization's innovation goals.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop and execute engagement strategies tailored to the nation&rsquo;s specific needs and priorities of KSA in technology and industrial sectors based on KAUST and the international partners&rsquo; resources.
 </li>
 <li>
 Identify and cultivate relationships with government agencies, research institutions, universities, industry associations, and other relevant organizations to facilitate collaboration and technology transfer.
 </li>
 <li>
 Conduct thorough research and analysis to understand the interests, needs, and motivations of identified stakeholders.
 </li>
 <li>
 Serve as a primary point of contact for stakeholders and partners, addressing inquiries, providing support, and fostering collaboration opportunities.
 </li>
 <li>
 Develop and maintain a database of contacts and interactions to track engagement efforts and outcomes.
 </li>
 <li>
 Coordinate partnership agreements, including negotiation, documentation, and implementation.
 </li>
 <li>
 Participate in outreach activities to raise awareness of the hub's initiatives and attract potential collaborators and partners.
 </li>
 <li>
 Monitor industry trends, policy developments, and market dynamics to identify emerging opportunities and challenges.
 </li>
 <li>
 Work closely with internal teams to understand KAUST's capabilities and offerings, and effectively communicate these to external stakeholders to generate new opportunities and expedite the cooperation.
 </li>
 <li>
 Track and report on key performance indicators, including partnership development, project milestones, and outcomes.
 </li>
 <li>
 Prepare regular reports on engagement activities, including key accomplishments, challenges, and opportunities.
 </li>
 <li>
 Maintain accurate records of engagement efforts, including meeting notes, correspondence, and partnership agreements.
 </li>
 <li>
 Assist in the preparation of presentations and materials for internal and external stakeholders, as needed.
 </li>
 <li>
 Monitor and evaluate the effectiveness of engagement initiatives, provide recommendations to make adjustments as necessary to optimize outcomes.
 </li>
 <li>
 Seek feedback from stakeholders and colleagues to identify areas for improvement and innovation in engagement strategies and processes.
 </li>
 <li>
 Collaborate with marketing and communications teams to develop targeted content and materials to support engagement activities and enhance visibility in the target markets.
 </li>
 <li>
 Assist in planning and organizing events, workshops, and other activities aimed at engaging stakeholders and fostering collaboration.
 </li>
 <li>
 Provide on-site support during events to ensure smooth execution and positive participant experiences.
 </li>
 <li>
 Performs other duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in engineering related field; Graduate level degree in technical area is a plus.
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 
 
 
 <ul>
 <li>
 Deep understanding of the technology landscape and business environment in Saudi and the international hubs.
 </li>
 <li>
 Strong knowledge in technology industry and business development.
 </li>
 <li>
 Ability to build and maintain relationships with diverse stakeholders, including government agencies, research institutions, companies, and entrepreneurs.
 </li>
 <li>
 Proficiency in networking and connecting with individuals and organizations within the innovation ecosystem, both in-person and virtually.
 </li>
 <li>
 Awareness of cultural nuances and ability to navigate diverse cultural environments, particularly in the context of international collaboration.
 </li>
 <li>
 Strong capability to negotiate partnership agreements and influence stakeholders to support the hub's initiatives and objectives.
 </li>
 <li>
 Familiarity with the innovation ecosystem and supply chain resources in both countries.
 </li>
 <li>
 Strategic thinker with a proactive and results-oriented approach.
 </li>
 <li>
 Ability to work independently and collaboratively in a multicultural and interdisciplinary environment.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
 </li>
 <li>
 Proficiency in English is required, Chinese or Arabic preferred.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 <ul>
 <li>
 Minimum 6 years of experience of successfully managing and building strong relationships and stakeholder engagement, preferably in the context of international industrial cooperation, business development, innovation, and technology transfer.
 </li>
 <li>
 Proven experience in establishing and nurturing extensive networks and contacts across government, academia, investors, and industry sectors in both KSA and China.
 </li>
 </ul>
</div>

International Engagement Specialist

Accenture

Skill required: Marketing Operations - Digital Project Management 
Designation: Marketing Engagement Specialist 
Qualifications:Any Graduation
 
Years of Experience:7 to 11 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services &amp; Customer Engagement and Media Growth Services. In a Marketing Operations job profile, responsibilities include managing and optimizing marketing processes and systems. This involves tasks such as campaign execution, data analysis, and budget management. The goal is to improve marketing efficiency and effectiveness. The role requires strong analytical skills, attention to detail, and knowledge of marketing technologies. It is essential for ensuring that marketing strategies are implemented smoothly and deliver measurable results. Overseeing the planning, execution, and delivery of projects that primarily rely on digital tools and technologies. It encompasses managing tasks, resources, timelines, and communication channels to ensure successful project outcomes in the digital realm. 
What are we looking for? At least 4-9 years&rsquo; experience in the following field (level of experience requirements will vary by brand they interface with Project management &ndash; Worked in international projects in the capacity of PM Internet Information technology B2C &amp; B2B portal environment Internet Information technology and B2C &amp; B2B portal environment experience should have been around 3 or more of the following: Content Management &ndash; Exposure in creation of web content for cross functional entities Database management &ndash; Understand the concept of consumer data being captured in a backend database. Reporting and Tracking &ndash; Exposure to analyzing web traffic reports using different tracking tools Understand the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social media platform, eCommerce, SEO, mobile marketing etc Time Management Client Management: representing the service, aligning scope and managing expectations Demand Management &bull;Escalation Management- Identifying the loophole in the process and setting corrective measure to avoid escalation from the Business Budget management- Prepare and track digital budget for the Brand per fiscal Team management Project management, client management, digital marketing Background in digital project management working on campaigns from initial briefing to delivery Multi-tasker with ability to juggle many projects Agency experience with strong communication skills, both written and verbal Passion for IT, e-commerce, and digital projects Creative flair and innovative approach Building a personal relationship with key client staff. Successful service delivery - SLA achievement and high level of customer satisfaction Monitoring overall performance of services. Excellent communication around issues and opportunities &ndash; get things done, make things to happen. Collaborating with Sr. management on client account management and growth and opportunities. Ensuring operations teams are aware of expectative and business needs. Service reporting and sponsoring service delivery meetings. Working with the client and operations teams to identify and manage service improvement activities. A plus: PMP Certified Agile Certified Scrum Certified Person is expected to understand the solution well and provide tactical consulting to the Brand and marketing team Six Sigma Certified Leadership skill, communication skills
 
Roles and Responsibilities: &bull;In this role you are required to do analysis and solving of moderately complex problems &bull; May create new solutions, leveraging and, where needed, adapting existing methods and procedures &bull; The person would require understanding of the strategic direction set by senior management as it relates to team goals &bull; Primary upward interaction is with direct supervisor &bull; May interact with peers and/or management levels at a client and/or within Accenture &bull; Guidance would be provided when determining methods and procedures on new assignments &bull; Decisions made by you will often impact the team in which they reside &bull; Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

Marketing Engagement Specialist

Granite Technology Solutions

Company OverviewGranite Technology SolutionsNOW HIRING! &ndash; Customer Experience &amp; Engagement SpecialistJoin a company that cares about its people!Granite Technology Solutions is a Montana based company with locations in Bozeman, Missoula, Kalispell, and Helena. Founded in 2000, we employ forty plus individuals and have an established customer base of approximately 1200 businesses. We are a customer service oriented, full-service technology company focusing on information technology systems and networks, low-voltage structured cabling and fiber optics, phone systems, surveillance camera systems, and door access systems. We are looking for a Computer Systems Administrator to help our company grow and better serve our customers.If you enjoy a customer focused, productive, busy, and tech-oriented work environment, then we are the company for you.Purpose The Customer Experience &amp; Engagement Specialist is a key support role bridging Sales, Technical Account Management (TAM), Marketing, and internal operations. This position plays a critical role in delivering an exceptional end-to-end customer experience through proactive outreach, coordination, documentation, and follow-through.This role supports all Granite customers across IT, Voice, Carrier Services, and select cabling services. The Specialist serves as a relationship-builder and connector&mdash;helping customers understand Granite&rsquo;s services, adopt best practices, identify needs, and connect those needs to Granite solutions.Internally, this role supports Sales and TAM teams with reporting, QBR preparation, quotes, renewals, CRM accuracy, and customer communications, while also providing light office management support for the Bozeman office.This position requires excellent communication skills, strong organization and follow-through, comfort with technology (including AI-enabled tools), and a genuine desire to help customers and teammates succeed.Primary Responsibilities Customer Engagement &amp; Experience <ul><li>Serve as a friendly, knowledgeable first point of contact for customers needing assistance with phones, IT services, or account questions.</li><li>Conduct outbound customer calls to check in, gather feedback, share new features, and build strong relationships.</li><li>Outbound Calling for the purpose of cross-selling, educating clients on Granite portfolio of products and services, and being able to connect the dots with a client when they have a pain point to a product or service from Granite.</li><li>Guide customers through the use of customer portals, including training sessions and follow-up.</li><li>Assist with coordinating service appointments, product demos, and customer meetings.</li><li>Maintain a high level of customer satisfaction and represent the Granite brand with professionalism and empathy.</li><li>Proactively call customers to inform them of new features, updates, and enhancements in our phone systems or IT service offerings.</li><li>Document and track customer interest, adoption needs, and follow-up requirements.</li><li>Provide 1:1 customer training (virtual or in-person) on:</li><li>Customer portals</li><li>VoIP systems</li><li>Ticketing or communication tools</li><li>Basic IT or service workflows (as appropriate)</li></ul>Cross-Selling &amp; Lead Generation <ul><li>Identify opportunities for additional Granite services based on customer conversations.</li><li>Educate customers on Granite&rsquo;s full portfolio of IT, Voice, and related services.</li><li>Connect customer pain points to relevant Granite solutions and route qualified leads to Sales or TAMs.</li><li>Support outbound calling initiatives focused on education, adoption, and relationship-building.</li></ul>Sales &amp; TAM Support <ul><li>Support all TAMs and the Sales Team, while being physically based in the Bozeman office.</li><li>Prepare quotes, renewals, and proposals using HubSpot and internal tools.</li><li>Maintain accurate CRM data, including contacts, companies, lifecycle stages, deals, notes, and activities.</li><li>Run and distribute reports for Sales and TAM teams (pipeline, renewals, customer KPIs, adoption metrics).</li><li>Assist with customer onboarding tasks, including scheduling, documentation, and welcome communications.</li><li>Coordinate logistics and communication between customers, Sales, TAMs, Projects, Services, and Finance.</li><li>Organize follow-up tasks, reminders, and internal notes to support efficient account workflows.</li><li>Prepare QBR slide decks and supporting materials.</li></ul>Marketing &amp; Event Support <ul><li>Support customer-facing communication and outreach efforts coordinated by the Marketing Manager.</li><li>Assist with updating customer lists, segments, and contact records in HubSpot.</li><li>Help gather customer feedback, testimonials, and survey responses.</li><li>Support coordination of customer-facing events, including:</li><li>Webinars and training sessions</li><li>Customer appreciation events</li><li>In-person or vendor-supported events</li><li>Collect metrics and feedback related to outreach and engagement initiatives.</li></ul>Office &amp; Administrative Support (Bozeman Office) <ul><li>Assist with general office management, including:</li><li>Ordering and maintaining office and breakroom supplies</li><li>Coordinating with landlord, cleaning crews, and vendors</li><li>Supporting general office upkeep and organization</li><li>Provide administrative support to internal team members as needed.</li><li>Assist with customer visits, pickups, drop-offs, and in-office coordination.</li></ul>Qualifications <ul><li>1&ndash;3 years of experience in customer service, customer relations, sales support, or administrative roles (technical or service-based environments preferred).</li><li>Strong verbal and written communication skills; professional, friendly, and confident on the phone.</li><li>Ability to multitask, prioritize, and consistently follow through in a fast-paced environment.</li><li>Comfort learning, using, and explaining technology and customer-facing tools.</li><li>Experience with HubSpot, ConnectWise, CRM systems, Microsoft 365, and AI-enabled tools preferred.</li><li>High attention to detail, organization, and customer experience.</li></ul>Core Competencies <ul><li>Customer Service Excellence</li><li>Communication &amp; Relationship Building</li><li>Adaptability &amp; Multitasking</li><li>Organization &amp; Follow-Through</li><li>CRM &amp; Reporting Skills</li><li>Team Collaboration</li><li>Problem Solving &amp; Resourcefulness</li></ul>Job Type: Full-timePay: $21.00 - $27.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer service: 3 years (Required)</li><li>Marketing: 1 year (Required)</li></ul>Location:<ul><li>Bozeman, MT 59715 (Required)</li></ul>Work Location: In person

Customer Experience & Engagement Specialist

Search 10000+ Engagement specialist jobs near you this January. New roles added regularly across leading industries. Apply today.