engineering administrator

Smart Volt Technical Works LLC

<p><b>Office Admin Engineer</b></p><p><b>Company:</b> Smart Volt Electrical Contracting LLC<br/><b>Location:</b> Dubai, UAE<br/><b>Job Type:</b> Full-time</p><p><b>About the Role</b></p><p>Smart Volt Electrical Contracting LLC is seeking a proactive and organized <b>Office Admin Engineer</b> to join our growing team. This role is ideal for candidates with engineering knowledge and strong administrative skills who can support project teams by managing documentation, coordinating with stakeholders, and ensuring efficient office and project administration.</p><p><b>Key Responsibilities</b></p><ul><li>Prepare and maintain project documentation, reports, and records.</li><li>Coordinate with clients, consultants, subcontractors, and suppliers.</li><li>Track project approvals, permits, and document submissions.</li><li>Assist with procurement activities, material requests, and purchase orders.</li><li>Maintain project drawings, correspondence, and document control systems.</li><li>Support project teams with scheduling and day-to-day administrative tasks.</li><li>Prepare invoices, progress reports, and project status updates.</li><li>Ensure compliance with company procedures and document control standards.</li></ul><p><b>Requirements</b></p><ul><li>Diploma or bachelor&rsquo;s degree in electrical, Civil, Mechanical Engineering, or a related field.</li><li>1&ndash;3 years of experience in engineering administration or project coordination.</li><li>Proficiency in Microsoft Office (Excel, Word, and Outlook).</li><li>Knowledge of AutoCAD and document control practices is an advantage.</li><li>Strong communication, organizational, and time management skills.</li><li>Experience in the UAE construction, MEP, or solar EPC industry is preferred.</li></ul><p>&middot; Preference will be given to candidates who are currently on a UAE Dependent Visa.</p><p><b>What We Offer</b></p><ul><li>Opportunity to work on exciting electrical, MEP, and construction projects.</li><li>Professional and collaborative work environment.</li><li>Career growth and learning opportunities.</li><li>Competitive salary based on qualifications and experience.</li><li>Salary range from 2000.00 to 3500.00AED</li></ul><p>If you are detail-oriented, organized, and eager to build your career with a dynamic electrical contracting company, we encourage you to apply.</p><p><b>Smart Volt Electrical Contracting LLC is an equal opportunity employer. Only shortlisted candidates will be contacted.</b></p><p>Pay: AED2,000.00 - AED3,500.00 per month</p><p>Work Location: In person</p>

Office Admin Engineer

GableTek

<div><p><b>Desktop System Administrator</b><br>
<i>Open to recent grads &mdash; we'll train the right person!</i></p><p>
We're hiring a Desktop System Administrator to be the go-to person for hands-on IT support &mdash; keeping our end users, hardware, and systems running smoothly every day.</p><p><b>
What You'll Do</b></p><ul><li>
Provide second-level troubleshooting for hardware and software issues</li><li>
Install, configure, and support laptops, desktops, printers, scanners, and video conferencing equipment</li><li>
Image and deploy machines using SCCM/Symantec Ghost</li><li>
Support specialized engineering software (AutoCAD, UG, CATIA, Solidworks, etc.)</li><li>
Set up new equipment, network print queues, and user workstations</li><li>
Troubleshoot and patch corporate software applications</li><li>
Track and resolve issues through our ticketing system</li><li>
Manage IT asset inventory and coordinate with vendors and other IT teams</li></ul><p><b>
What We're Looking For</b></p><ul><li>
3+ years of IT/computer support experience &mdash; or a degree in IT, Computer Science, or Information Systems (new grads welcome to apply!)</li><li>
Familiarity with Windows 7/10, Microsoft Office, GSuite, and Active Directory</li><li>
Helpdesk/ticketing system experience a plus</li><li>
Strong communication skills &mdash; comfortable supporting all levels of end users, including executives</li><li>
A problem-solver who takes ownership and documents things well</li></ul><p><b>
Why You'll Like It Here</b></p><ul><li>
Room to grow &mdash; training provided for the right candidate</li><li>
Work across a variety of hardware, software, and specialized engineering tools</li><li>
Be part of a collaborative IT team supporting the whole business</li></ul><p>
</p><p>ea2jsnAkxx</p></div>

IT Deskside Support

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Engineering
</div></div><div><div>Job Type
</div><div>Part-time
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><h2 class="jobSectionHeader"><b>OUR PURPOSE AND CULTURE</b></h2><p></p><p><br>
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.</p><p>
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.</p><h2 class="jobSectionHeader"><b><br>
THE TEAM</b></h2><p></p><p><br>
The Engineering team plays a critical role in maintaining the safety, functionality, and exceptional standards of Rosewood Abu Dhabi. Working closely with Engineering leadership, Procurement, Finance, Security, and external vendors, the team ensures that hotel facilities, systems, inventory, and maintenance programs operate efficiently and effectively. Reporting directly to the Director of Engineering, the Engineering Administrative Assistant provides essential administrative, inventory, procurement, and coordination support that enables the department to deliver seamless operations and service excellence.</p><h2 class="jobSectionHeader"><b><br>
YOUR ROLE</b></h2><p></p><p><br>
As Engineering Administrative Assistant, you will be the organizational hub of the Engineering department, supporting daily operations through efficient administration, inventory control, vendor coordination, reporting, and financial tracking. Your attention to detail and ability to manage multiple priorities will help ensure the smooth operation of engineering processes, compliance requirements, maintenance programs, and procurement activities. By providing proactive support to the Director of Engineering and the wider team, you will contribute directly to operational efficiency, asset management, and the overall success of the hotel.</p><h2 class="jobSectionHeader"><b><br>
HOW YOU&rsquo;LL MAKE THE PLACE</b></h2><br>
<p></p><ul><li>
Coordinate departmental administration, including correspondence, reports, meeting arrangements, presentations, records management, and departmental communications.</li><li>
Manage inventory and procurement processes, including receiving deliveries, verifying invoices, maintaining inventory records, and coordinating with vendors to ensure timely and cost-effective supply of materials.</li><li>
Support the Director of Engineering with budgeting, forecasting, contract administration, purchase orders, accrual reporting, and departmental financial tracking.</li><li>
Maintain accurate departmental records, including preventive maintenance schedules, annual leave tracking, duty rosters, banquet event requirements, and operational documentation.</li><li>
Liaise with internal departments, external suppliers, contractors, and service providers to support engineering operations and resolve administrative issues efficiently.</li><li>
Prepare departmental reports, meeting minutes, sustainability and net-zero reporting updates, and performance tracking documentation.</li><li>
Monitor open purchase orders, annual maintenance contracts, cash expenses, and project documentation to ensure compliance with company procedures and deadlines.</li><li>
Support a safe and compliant working environment by following hotel policies, participating in safety initiatives, and assisting with emergency preparedness and departmental compliance requirements.</li></ul><h2 class="jobSectionHeader"><b><br>
COULD THIS BE YOU?</b></h2><br>
<p></p><ul><li>
You have experience supporting engineering, facilities, maintenance, or hotel operations in an administrative or coordinator capacity within a luxury hospitality environment.</li><li>
You are highly organized and thrive in managing multiple priorities, deadlines, records, and administrative processes with exceptional attention to detail.</li><li>
You possess strong administrative and coordination skills, with the ability to prepare reports, manage documentation, and maintain accurate records.</li><li>
You are confident working with Microsoft Office applications and can efficiently produce spreadsheets, presentations, reports, and correspondence.</li><li>
You communicate professionally and effectively with colleagues, vendors, contractors, and stakeholders at all levels.</li><li>
You demonstrate strong problem-solving abilities, sound judgment, and a proactive approach to supporting operational excellence.</li><li>
You are comfortable handling inventory, procurement, invoicing, and financial tracking processes while maintaining accuracy and confidentiality.</li><li>
You are fluent in English, both written and spoken, and enjoy working collaboratively in a fast-paced, service-oriented environment.</li></ul><h2 class="jobSectionHeader"><b><br>
OUR BENEFITS</b></h2><p></p><p><br>
As part of our team, you&rsquo;ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.</p><h2 class="jobSectionHeader"><b><br>
OUR COMMITMENT TO YOU</b></h2><p></p><p><br>
At Rosewood Hotel Group, your voice is heard &ndash; and valued. We&rsquo;re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We&rsquo;re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them &ndash; and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.</p></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</p></div></div></div></div></div></div>

Engineering Administrative Assistant - UAEN

General Dynamics Information Technology

<div></div><div><div><div>Clearance Level
<div>Top Secret/SCI</div>
</div><div></div><div>Category
<div>IT Infrastructure and Operations</div>
</div><div></div><div>Location
<div>Herndon, Virginia</div>
<i>(</i><i>Onsite Workplace</i><i>)</i>
</div><div>
</div></div><div><div>Key Skills For Success
</div><div><p>Computer Systems</p>
</div><div><p>End Users</p>
</div><div><p>IT Tech Support</p>
</div><div><p>Networks</p>
</div></div><div></div><div><div><div><div><div><div>
</div></div></div><div><h5 class="jobSectionHeader"><b>REQ#:</b><b> </b><b>RQ225349</b></h5>
<h5 class="jobSectionHeader"><b>Public Trust:</b><b> </b><b>None</b></h5>
<h5 class="jobSectionHeader"><b>Requisition Type:</b><b> </b><b>Regular</b></h5>
<h5 class="jobSectionHeader"><b>Your Impact</b></h5>
<p>Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p>
<h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div><p>Ensure the safety and security of our nation as a Systems Administrator at GDIT. You&rsquo;ll apply the latest technology and provide operational support to deliver actionable intelligence for the Intelligence Community. Here, your work will have meaning and impact as you deliver your best every day.</p>
<p></p><p>At GDIT, people are our differentiator. As the Systems Administrator, you will help ensure today is safe and tomorrow is smarter. Our work depends on the Systems Administrator joining our team to lead a mission critical team that supports the deployment of systems and capabilities centered on our comprehensive motion imagery software suite. The selected Systems Administrator will work alongside various teams and focus on ensuring the mission is met while upgrading to cutting-edge technologies in full motion video (FMV) of the programs technical vision.</p>
<p></p><p><b>HOW SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT:
</b></p><ul><li><p>Maintains an organization's computer systems' workflows and is responsible for the upkeep, configuration, and reliable operation of computer systems, including fixing network issues along with updating equipment and software</p>
</li><li><p>Develops advanced technical solutions for the management of networks, software, hardware, configurations, and architectures</p>
</li><li><p>Troubleshoots highly complex system hardware and software issues</p>
</li><li><p>Develops training materials for end users on the proper use of hardware and software</p>
</li><li><p>Develops implementation plans for software installations and upgrades to operating systems and layered software packages</p>
</li><li><p>Monitors and tunes systems to achieve optimum performance levels</p>
</li><li><p>Ensures workstation/server data integrity by implementing standard software and hardware solutions</p>
</li><li><p>Leads efforts to ensure data/media recoverability by following a schedule of system backups and database archive operations</p>
</li><li><p>Conducts advanced hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines</p>
</li><li><p>Develops performance and security plans for computers that meet the needs of network users</p>
</li><li><p>Evaluates existing systems and plans long-term strategies</p>
</li><li><p>Support analysts performing Full Motion Video TCPED and various phases of exploitation</p>
</li><li><p>Report information through weekly site communications group meetings, weekly status reports, and monthly logs to team members and management</p>
</li><li><p>Dashboard creation and analytic monitoring using either Splunk or Elastic Stack</p>
</li><li><p>Work with the customer&rsquo;s network engineering group, as needed, to resolve any networking or firewall issue.</p>
</li><li><p>Work with the GDIT systems engineering group, as needed, to resolve any system issue.</p>
</li><li><p>Support GDIT factory reach back helpdesk in solving daily user issues.</p>
</li><li><p>Support sandboxed site operations (warehouse) by verifying OSes have patch updates applied and system backups are working, etc.).</p>
</li><li><p>Become an expert in understanding daily operations, networks, and systems.</p>
</li></ul><p></p><p><b>WHAT YOU&rsquo;LL NEED TO SUCCEED:
</b></p><ul><li><p>The position requires an active TS/SCI with Polygraph clearance</p>
</li><li><p>8+ years of related experience</p>
</li><li><p>A Bachelor&rsquo;s of Science in Engineering, or a related specialized area/field, OR equivalent 12 years job-related experience</p>
</li><li><p>Skilled at applying and executing highly advanced technologies, principles, theories and concepts</p>
</li><li><p>Proficient understanding and application of engineering principles, concepts, practices, and standards</p>
</li><li><p>Demonstrated ability to communicate issues, impacts, and corrective actions</p>
</li><li><p>Demonstrated ability to easily and effectively communicate project topics to a diverse audience</p>
</li><li><p>Demonstrated ability to clearly report relevant information</p>
</li><li><p>Demonstrated ability to anticipate technology, process, and skill needs</p>
</li><li><p>Proven problem-solving skills in complex environments</p>
</li><li><p>Location: At Customer Site &ndash; Herndon area</p>
</li></ul><p></p><p><b>GDIT IS YOUR PLACE:</b></p>
<ul><li><p>401K with company match</p>
</li><li><p>Comprehensive health and wellness packages</p>
</li><li><p>Internal mobility team dedicated to helping you own your career</p>
</li><li><p>Professional growth opportunities including paid education and certifications</p>
</li><li><p>Cutting-edge technology you can learn from</p>
</li><li><p>Rest and recharge with paid vacation and holidays</p>
</li></ul><p></p><p>#cjpost</p>
<p>#OpportunityOwned</p>
<p>#GDITCareers</p>
<p>#JET</p>
<p>#GDITPolyEvent</p>
<p>#GDITEnhanced2025</p>
</div></div><div><div><div><h3 class="jobSectionHeader"><b>Work Requirements</b></h3>
</div></div><div></div><div><div>Years of Experience
<p>8 + years of related experience</p>
<ul><li>may vary based on technical training, certification(s), <b><i>or</i></b> degree</li></ul>
</div><div></div><div>Certification
</div><p></p><div>Travel Required
<p>None</p>
</div><div></div><div>Citizenship
<p>U.S. Citizenship Required</p>
</div></div></div></div><div><h3 class="jobSectionHeader"><b>Salary and Benefit Information</b></h3>
<p>The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
</p>
<h3 class="jobSectionHeader"><b>Our Identity Verification Process</b></h3>
<p>As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.</p>
<h3 class="jobSectionHeader"><b>About Our Work</b></h3>
<div></div><p>We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.</p>
<p>Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</p>
<p><i>Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></p></div></div></div></div>

Systems Administrator - TS/SCI w/Polygraph

ITC Worldwide

<div><p>We are seeking an experienced <b>Microsoft 365 Solutions Architect / Senior M365 Engineer</b> to serve as a technical Subject Matter Expert (SME) responsible for the design, implementation, administration, and support of enterprise Microsoft 365 environments. This is a hands-on technical leadership role requiring deep expertise across Microsoft cloud technologies, identity and access management, security, automation, and enterprise collaboration platforms.</p><p>
The ideal candidate will have extensive experience with <b>Microsoft Entra ID (Azure AD), Active Directory, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Intune, Okta, PKI, and Identity &amp; Access Management (IAM)</b>. The role also requires experience integrating Microsoft 365 services with <b>AWS and other cloud platforms</b>, along with a strong understanding of networking and security best practices.</p><p>
This individual will lead architecture and modernization initiatives, drive automation, troubleshoot complex enterprise issues, and provide strategic guidance on Microsoft 365 governance, security, and operational excellence.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>
Design, implement, and support enterprise-scale Microsoft 365 environments.</li><li>
Serve as the primary technical SME for Microsoft 365 architecture, administration, and operational support.</li><li>
Manage and optimize Microsoft Entra ID (Azure AD), Active Directory, and hybrid identity environments.</li><li>
Lead identity and access management initiatives, including SSO, MFA, Conditional Access, and Zero Trust security architectures.</li><li>
Administer and support Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft Intune.</li><li>
Integrate Microsoft 365 services with Okta and other identity providers.</li><li>
Design and manage Public Key Infrastructure (PKI), certificate lifecycle management, and authentication services.</li><li>
Implement security, compliance, data protection, and governance best practices across the Microsoft ecosystem.</li><li>
Develop and maintain automation solutions using PowerShell, Power Automate, and related Microsoft technologies.</li><li>
Support cloud integrations involving AWS and multi-cloud environments.</li><li>
Troubleshoot and resolve complex technical incidents related to identity, security, collaboration, and endpoint management.</li><li>
Collaborate with infrastructure, networking, security, and application teams on enterprise technology initiatives.</li><li>
Create technical documentation, operational procedures, and architecture diagrams.</li><li>
Provide technical leadership, mentoring, and guidance to engineering and support teams.</li><li>
Evaluate new Microsoft technologies and recommend improvements to enhance security, efficiency, and scalability.</li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications</b></h2><ul><li>
5+ years of experience administering and supporting enterprise Microsoft environments.</li><li>
5+ years of hands-on experience with Microsoft 365 technologies.</li><li>
Deep expertise in:<ul><li>
Microsoft Entra ID (Azure AD)</li><li>
Active Directory and Hybrid Identity</li><li>
Exchange Online</li><li>
Microsoft Teams</li><li>
SharePoint Online</li><li>
OneDrive for Business</li><li>
Microsoft Intune</li><li>
Microsoft Defender and related security services</li></ul></li><li>
Strong knowledge of Identity &amp; Access Management (IAM) concepts and technologies.</li><li>
Experience implementing and supporting Okta integrations and federated authentication solutions.</li><li>
Experience with Public Key Infrastructure (PKI), certificates, and authentication services.</li><li>
Advanced PowerShell scripting and automation experience.</li><li>
Experience with Power Automate and Microsoft Power Platform integrations.</li><li>
Experience integrating Microsoft solutions with AWS and other cloud platforms.</li><li>
Strong understanding of networking concepts including DNS, TCP/IP, VPNs, firewalls, load balancing, and secure connectivity.</li><li>
Proven ability to troubleshoot complex enterprise infrastructure and cloud issues.</li><li>
Strong verbal and written communication skills.</li></ul><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.</li><li>
Microsoft certifications such as:<ul><li>
Microsoft Certified: Enterprise Administrator Expert</li><li>
Microsoft Certified: Identity and Access Administrator Associate</li><li>
Microsoft Certified: Security Administrator Associate</li><li>
Microsoft Certified: Modern Desktop Administrator Associate</li></ul></li><li>
AWS Certifications are a plus.</li><li>
Experience with:<ul><li>
Zero Trust Architecture</li><li>
Microsoft Security &amp; Compliance solutions</li><li>
Endpoint Management</li><li>
Cloud Governance</li><li>
Infrastructure as Code</li><li>
Automation and DevOps practices</li></ul></li></ul><h2 class="jobSectionHeader"><b>
Key Competencies</b></h2><ul><li>
Microsoft 365 Architecture</li><li>
Identity &amp; Access Management (IAM)</li><li>
Microsoft Entra ID / Azure AD</li><li>
Active Directory</li><li>
Enterprise Security</li><li>
Zero Trust</li><li>
PKI</li><li>
Automation &amp; Scripting</li><li>
Cloud Integration</li><li>
AWS</li><li>
PowerShell</li><li>
Power Automate</li><li>
Technical Leadership</li><li>
Problem Solving</li><li>
Enterprise Operations</li></ul><h2 class="jobSectionHeader"><b>
Why Join Us</b></h2><ul><li>
Work on SBC &amp; large-scale enterprise cloud transformation projects.</li><li>
Lead strategic Microsoft 365 and identity modernization initiatives.</li><li>
Collaborate with highly skilled cloud, security, and infrastructure professionals.</li><li>
Influence architecture decisions and technology roadmaps across the organization.</li><li>
Opportunity to work in a multi-cloud, security-focused enterprise environment.</li></ul></div>

Microsoft 365 Solutions Architect

Living Stones Group

<div>
 <p>
  <strong>
   Highlight:
  </strong>
  <span>
   The Cloud and Network Engineer holds an essential role at Living Stones Group (LSG). This position supports new and existing clients who work in a variety of industries. LSG is a global company that supports clients with remote and on-prem solutions.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Hours:
  </strong>
  <span>
   This position is full-time 40-hours per week (Monday to Friday), hybrid (primarily remote with scheduled office work in Cairo as needed). Work hours are during the afternoon and evening. This position also covers a minimum of one Sunday shift per month to monitor the service desk and respond to client needs. Comp time is provided for Sunday shifts.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Main Responsibilities for this Position:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Administer and optimize Microsoft 365 and Azure environments, including user identity    management (Entra ID), Exchange Online, and SharePoint/Teams permissions.
  </li>
  <li>
   Develop and install network infrastructure, configurations, and equipment such as routers and    switches.
  </li>
  <li>
   Implement data security systems including MS365 Security &amp; Compliance, firewalls, and cloud-based backup solutions.
  </li>
  <li>
   Perform routine network and cloud tenant monitoring, maintenance, and troubleshooting.
  </li>
  <li>
   Provide remote or on-site technical support, ensuring all solutions are documented within LSG&rsquo;s service desk system.
  </li>
  <li>
   Research and keep up to date with the latest security standards, systems, and authentication protocols and apply standards and procedures to complete tasks.
  </li>
  <li>
   Collaborate with team members across departments to ensure task activities are complete, and design, implement, test, and document systems and processes for LSG and its clients.&nbsp;
  </li>
  <li>
   Provide technical support and project implementation through direct contact with LSG team members and clients located globally.&nbsp;
  </li>
  <li>
   Participate in mentorship and learning paths set by senior engineers while providing mentorship, knowledge sharing, and day-to-day IT support engineers to foster their technical growth.
  </li>
  <li>
   VoIP Support with knowledge of Polycom, Linphone, ATA, E-Fax and FreePBX server configuration.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications and Requirements:
   </u>
  </strong>
 </p>
 <p>
  Language Skills
 </p>
 <ul>
  <li>
   Fluent and competent on a professional level, both verbally and written, in English and Arabic.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Technical Skills
 </p>
 <ul>
  <li>
   Proven experience in Microsoft 365 Administration (User management, security policies, and mail flow).
  </li>
  <li>
   Working knowledge of Azure Cloud services and hybrid identity environments.
  </li>
  <li>
   Experience with LAN, WAN, WLAN&lt; and VPN design and implementation.
  </li>
  <li>
   Proficiency in network security (Fortinet/FortiGate preferred) and M365 Defender/Endpoint Manager (Intune).
  </li>
  <li>
   Good problem-solving skills and attention to detail.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education and Certifications
  </strong>
 </p>
 <p>
  <span>
   Academic Degree in Computer Science, Engineering or relevant field
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Required Certifications:
 </p>
 <ul>
  <li>
   Microsoft 365 Certified (e.g., Administrator Associate or Security Administrator)
  </li>
  <li>
   Fortinet NSE 4 or higher
  </li>
 </ul>
 <p>
  Preferred Certifications:
 </p>
 <ul>
  <li>
   CCNA
  </li>
  <li>
   Azure Administrator (AZ-104) or CISSP
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Problem-Solving Skills: Strong analytical skills to diagnose and resolve network issues efficiently.
  </li>
  <li>
   Communication Skills: Ability to communicate technical information clearly to non-technical stakeholders and collaborate effectively with team members.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Physical Ability
 </p>
 <ul>
  <li>
   Physical ability to lift equipment and perform on-site tasks in LSG and client offices and worksites.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Please submit CV or submit questions to: people@livingstones.group
 </p>
</div>


Cloud & Network Engineer

eGroup Enabling Technologies

<div><p>eGroup Enabling Technologies is a Microsoft Solutions Partner focused on helping organizations modernize, secure, and optimize their technology environments. As a fully remote organization with team members across the United States, we are committed to delivering exceptional customer experiences through technical excellence, collaboration, and continuous improvement. Our teams partner with clients across cloud, security, infrastructure, collaboration, and managed services to provide strategic guidance and world-class support.</p><br>
<p></p>
<p>
eGroup is seeking a Service Delivery Engineer I to join our Managed Services team. This role is responsible for supporting, troubleshooting, monitoring, and maintaining Microsoft cloud and infrastructure environments for a diverse portfolio of clients.</p>
<p>
The ideal candidate combines technical expertise with strong communication and customer service skills. They are comfortable working directly with end users, IT administrators, and business stakeholders while collaborating with internal teams to resolve issues and deliver exceptional service. This position plays a critical role in ensuring the availability, security, and performance of our clients' environments.</p><p></p><p><br>
This position operates in a shift-based support model. Assigned shifts may include daytime, evening, overnight, weekend, or holiday coverage based on business and customer requirements. Specific shift assignments will be discussed during the interview process.</p><p></p><p><br>
Key Responsibilities</p>
<p>
Incident Response &amp; Technical Support</p>
<ul>
<li>Troubleshoot, resolve, and document technical issues across Microsoft cloud and on-premises environments.</li>
<li>Respond to service requests, incidents, alerts, and escalations in accordance with established service level agreements (SLAs).</li>
<li>Escalate complex issues appropriately while maintaining ownership and driving resolution.</li>
<li>Collaborate with vendors, partners, and internal engineering teams to resolve customer-impacting issues.</li>
</ul>
<p>Microsoft Cloud &amp; Infrastructure Administration</p>
<ul>
<li>Administer and support Microsoft Azure, Microsoft 365, Exchange Online, Teams, Intune, Entra ID (Azure Active Directory), and related technologies.</li>
<li>Monitor and maintain cloud and infrastructure environments to ensure stability, performance, security, and compliance.</li>
<li>Support license administration, user provisioning, access management, and device lifecycle activities.</li>
<li>Assist with deployment, configuration, and maintenance of cloud-based workloads and services.</li>
</ul>
<p>Customer Experience &amp; Relationship Management</p>
<ul>
<li>Deliver exceptional customer service through clear, professional, and timely communication.</li>
<li>Build trusted relationships with client stakeholders by demonstrating technical expertise and accountability.</li>
<li>Translate technical concepts into business-friendly language when working with non-technical users.</li>
<li>Maintain detailed documentation of troubleshooting activities, resolutions, and environment changes.</li>
</ul>
<p>Monitoring, Security &amp; Operations</p>
<ul>
<li>Actively monitor client environments and respond to planned or unplanned outage notifications.</li>
<li>Support operational processes related to security, compliance, and system health.</li>
<li>Assist with administration of Microsoft Defender and security-focused technologies.</li>
<li>Identify trends, recurring issues, and opportunities for proactive remediation.</li>
</ul>
<p>Continuous Improvement &amp; Team Collaboration</p>
<ul>
<li>Contribute to service improvement initiatives that increase efficiency, reliability, and customer satisfaction.</li>
<li>Maintain and enhance technical documentation, standards, and operational procedures.</li>
<li>Participate in knowledge sharing, cross-training, and professional development activities.</li>
<li>Stay current on Microsoft technologies, emerging trends, and best practices.</li></ul><br>
<p></p>
<p>
Required Qualifications</p>
<p>
Experience</p>
<ul>
<li>2+ years of experience in Managed Services, Technical Support, IT Operations, Consulting, or a related technology environment.</li>
<li>1+ years of experience supporting Microsoft Azure and/or Microsoft 365 environments.</li>
<li>Experience administering Windows Server, Windows Desktop, and Active Directory environments.</li>
<li>Experience troubleshooting networking fundamentals including DNS, TCP/IP, VPN connectivity, switching, and firewall concepts.</li>
<li>Experience using IT service management or managed service provider (MSP) toolsets such as RMM, monitoring, or ticketing platforms.</li>
</ul>
<p>Technical Knowledge</p>
<ul>
<li>Microsoft Azure infrastructure and cloud services.</li>
<li>Microsoft 365 administration and support.</li>
<li>Microsoft Intune and Endpoint Management.</li>
<li>Microsoft Teams and collaboration technologies.</li>
<li>Microsoft Defender security solutions, including Endpoint, Identity, Microsoft 365, and Cloud Apps.</li>
<li>Enterprise identity and access management concepts.</li>
<li>Virtualization and cloud-hosted environments.</li>
</ul>
<p>Professional Skills</p>
<ul>
<li>Strong troubleshooting and problem-solving abilities.</li>
<li>Excellent customer service and communication skills.</li>
<li>Ability to prioritize and manage multiple issues simultaneously.</li>
<li>Strong attention to detail and documentation practices.</li>
<li>Ability to perform effectively in a fast-paced, client-focused environment.</li>
<li>Ability to work independently while collaborating across distributed teams.</li></ul><br>
<p></p>
<p>
Preferred Qualifications</p>
<ul>
<li>Experience working for a Managed Service Provider (MSP).</li>
<li>Experience with Azure networking and hybrid infrastructure solutions.</li>
<li>Experience supporting voice and collaboration technologies, including Microsoft Teams Phone.</li>
<li>Experience with PowerShell administration and automation.</li>
<li>Experience with Power BI reporting and Microsoft operational dashboards.</li>
<li>Experience leveraging automation or AI-enabled tools to improve operational efficiency and support delivery.</li></ul><br>
<p></p>
<p>
Microsoft certifications such as:</p>
<ul>
<li>Azure Fundamentals (AZ-900)</li>
<li>Azure Administrator Associate (AZ-104)</li>
<li>Microsoft 365 Administrator Associate (MS-102)</li>
<li>Endpoint Administrator Associate (MD-102)</li>
<li>Security, Compliance, and Identity Fundamentals (SC-900)</li></ul><br>
<p></p>
<p>
Education &amp; Certifications</p>
<ul>
<li>Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred.</li>
<li>Equivalent professional experience may be substituted for formal education.</li>
<li>Relevant Microsoft certifications are encouraged and supported.</li>
<li>Ability to obtain and maintain certifications aligned with business and customer requirements.</li></ul><br>
<p></p>
<p>
Career Growth &amp; Development</p>
<p>
At eGroup, Service Delivery Engineers are encouraged to grow their technical expertise, pursue certifications, and build career paths aligned with their strengths and interests.<br>
Typical progression may include Service Delivery Engineer I, Service Delivery Engineer II, and Senior Service Delivery Engineer, with increasing ownership of complex issues, customer environments, mentoring, process improvement, and technical leadership.<br>
As skills and business acumen grow, future opportunities may include Escalation Engineering, Security Engineering or Analysis, Cloud Architecture, Data Center Engineering, AI Architecture, Managed Services Leadership, or Customer Success.</p><p></p><p><br>
Work Environment</p>
<p>
100% remote position within the United States.</p>
<p>
Company-provided equipment.</p>
<p>
Reliable high-speed internet connection required.</p>
<p>
Participation in shift coverage, on-call rotation, holidays, and occasional overtime as required.</p>
<p>
Occasional travel for company meetings, training, or team events.</p><p></p><p><br>
Please complete this candidate questionnaire. It allows us to learn more about our candidates and create customized interview questions. Candidates with completed questionnaires will receive priority review.</p></div>

Service Delivery Engineer I - Remote US

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