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business services team manager

engineering manager managed services

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are hiring an
 
 Engineering Manager
 
 ...
 
 
 This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
 
 
 The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. From Kubernetes to OpenStack and everything in-between, you'll be working with the latest technology in a fast-paced engineering environment. As a Cloud Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.
 
 
 
 Location:
 
 This is a globally remote role.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Manage a growing engineering team to optimise the quality and velocity of both development and operations
 </li>
 <li>
 Identify and measure team health indicators
 </li>
 <li>
 Implement disciplined engineering and operations processes
 </li>
 <li>
 Represent the BootStack team with respect to stakeholders, customers, and external teams
 </li>
 <li>
 Ensure proper team focus on priorities, milestones, and deliverables
 </li>
 <li>
 Work to meet service level agreements with customer deployments around the globe
 </li>
 <li>
 Deliver quality managed services in a consistent, timely manner
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 Bachelors (or equivalent) education in a technology field
 </li>
 <li>
 Proven track record of professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams
 </li>
 <li>
 Proven experience with OpenStack
 </li>
 <li>
 Demonstrated strong commitment to testing methodologies and maintainable code quality
 </li>
 <li>
 Experience with Linux system administration, Ubuntu/Debian a plus
 </li>
 <li>
 Strong communication and cooperation skills
 </li>
 <li>
 Experience with agile software development methodologies
 </li>
 <li>
 Experience working in and managing distributed teams
 </li>
 <li>
 Technical aptitude for understanding complex distributed systems
 </li>
 <li>
 Experience with cloud topologies and technologies
 </li>
 <li>
 Travel to team and company events and customer meetings, roughly 20% or less
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Engineering Manager, Managed Services

Cloud Engineering Manager

<div>
 Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring a
 
 Site Reliability Engineering Manager
 
 aspiring for a world-class devops and gitops engineering management challenge, bringing together operations management, software engineering and product development, and team leadership in a single high-value role. You will need to be a Linux and operations expert, as well as a great manager capable of leading a high-performance team, to excel in this role.
 
 
 The Information Systems team at Canonical runs services used by over 60 million Ubuntu users. Our mission is to pioneer and prove new and better approaches to large-scale IS. We support Canonical and Ubuntu operations, but we also help shape Canonical's managed application service offerings, raising the bar on devops and cloud-native operations. We take infra-as-code to the next level, blazing a trail to next-generation model-driven operations. We not only aim to automate every process that underpins our business, we also share that automation as open source packages which others use to drive their own operations. From Kubernetes to the kernel and everything in-between, you will be working with the latest technologies in a fast-paced engineering environment.
 
 
 We have fully distributed, home-based teams in EMEA, APAC and the Americas. You will lead a team in your time zone, and report to a global director who may not be in your time zone.
 
 
 
 Location
 
 : This role will be based remotely in the APAC region.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Lead your team in daily agile devops practices
 </li>
 <li>
 Represent the IS team to stakeholders, customers, and internal teams
 </li>
 <li>
 Organize, coordinate and drive internal projects
 </li>
 <li>
 Mentor engineers to improve their skills
 </li>
 <li>
 Identify and measure team health indicators
 </li>
 <li>
 Implement structured engineering and operations processes
 </li>
 <li>
 Ensure proper team focus on priorities, milestones, and deliverables
 </li>
 <li>
 Work to meet service level agreements with customer deployments around the globe
 </li>
 <li>
 Deliver quality managed services in a consistent, timely manner
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Drive and a track record of going above-and-beyond expectations
 </li>
 <li>
 Proven experience of software delivery using infrastructure as code
 </li>
 <li>
 Proven experience managing devops teams for SAAS or similar offerings
 </li>
 <li>
 Understanding of testing methodologies and maintainable code quality
 </li>
 <li>
 Technical aptitude for understanding complex distributed systems
 </li>
 <li>
 Experience with cloud topologies and technologies
 </li>
 <li>
 Ability to travel twice a year, for company events up to two weeks long
 </li>
 <li>
 An exceptional academic track record from both high school and university
 
 
 </li>
 </ul>
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Experience with Ubuntu system administration
 </li>
 <li>
 Experience with agile software development methodologies
 </li>
 <li>
 Experience working in and managing distributed teams
 
 
 </li>
 </ul>
 What we offer colleagues
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Site Reliability Engineering Manager

<div>
 Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring a
 
 GitOps Engineering Manager
 
 aspiring for a world-class devops and gitops engineering management challenge, bringing together operations management, software engineering and product development, and team leadership in a single high-value role. You will need to be a Linux and operations expert, as well as a great manager capable of leading a high-performance team, to excel in this role.
 
 
 Our mission is to pioneer and prove new and better approaches to large-scale IS. We support Canonical and Ubuntu operations, but we also help shape Canonical's managed application service offerings, raising the bar on devops and cloud-native operations. We take infra-as-code to the next level, blazing a trail to next-generation model-driven operations. We not only aim to automate every process that underpins our business, we also share that automation as open source packages which others use to drive their own operations.
 
 
 We work across the full stack, from bare metal to Kubernetes, including cloud and virtualisation. We also work across the full range of infrastructure, from public cloud to private cloud and edge.
 
 
 We have fully distributed, home-based teams in EMEA, APAC and the Americas. You will lead a team in your time zone, and report to a global director who may not be in your time zone.
 
 
 
 Location
 
 : This role will be based remotely in the APAC region.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Lead your team in daily agile devops practices
 </li>
 <li>
 Represent the IS team to stakeholders, customers, and internal teams
 </li>
 <li>
 Organize, coordinate and drive internal projects
 </li>
 <li>
 Mentor engineers to improve their skills
 </li>
 <li>
 Identify and measure team health indicators
 </li>
 <li>
 Implement structured engineering and operations processes
 </li>
 <li>
 Ensure proper team focus on priorities, milestones, and deliverables
 </li>
 <li>
 Work to meet service level agreements with customer deployments around the globe
 </li>
 <li>
 Deliver quality managed services in a consistent, timely manner
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Drive and a track record of going above-and-beyond expectations
 </li>
 <li>
 Proven experience of software delivery using infrastructure as code
 </li>
 <li>
 Proven experience managing devops teams for SAAS or similar offerings
 </li>
 <li>
 Understanding of testing methodologies and maintainable code quality
 </li>
 <li>
 Technical aptitude for understanding complex distributed systems
 </li>
 <li>
 Experience with cloud topologies and technologies
 </li>
 <li>
 Ability to travel twice a year, for company events up to two weeks long
 </li>
 <li>
 An exceptional academic track record from both high school and university
 
 
 </li>
 </ul>
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Experience with Ubuntu system administration
 </li>
 <li>
 Experience with agile software development methodologies
 </li>
 <li>
 Experience working in and managing distributed teams
 
 
 </li>
 </ul>
 What we offer colleagues
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

GitOps Engineering Manager

Burhan Technology Computer Co. W.L.L.

Job Opportunity: Temporary Technical StaffWe are currently looking to hire Technical Staff for Managed Services on a 4-month contract basis.Scope of Work:1. Backup user data from old PCs to a shared network drive2. Replace obsolete PCs with new systems3. Install and configure Windows 11 OS, join domain, install required applications4. Restore user data to the new system&rsquo;s C: drive5. Validate user login and application functionality6. Transfer data from C: drive to user profile7. Provide support during user validationJob Type: Temporary Contract length: 4 months

Temporary Technical Staff

<div>Overview:
<div>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</div><div> 
</div><div>The VoIP/Video Engineer is a subject matter expert with an in-depth knowledge of voice routing communications in medium to large infrastructure and design. This position requires technical expertise in call and video routing, optimization, call and video flow technology, customer service and QoS as referenced to DoD practices. The VoIP/Video Engineer must also be able to work under intense pressure and varying situational environments to provide customers voice and video call services without interruption. Program: OMDAC-SWACA</div><div></div><div> 
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</div><div></div><div> 
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Provide an implementation of new, existing, and future VoIP (to include Voice Over Secure Internet Protocol (VoSIP) technology utilizing the current industry best practice implementation to include, but not limited to, Cisco Call Manager and Unified Communications systems.</li><li>
Manage and maintain the Tier 1 Cisco Call Managers, Presence, Unity servers, Session Boarder Controllers (SBC), Session Management Edition (SME) and additional equipment, if applicable, on all networks.</li><li>
Collaborate with all sections within the Network Operations Centers (NOC) to ensure that VoIP traffic does not interfere with or hinder network data traffic.</li><li>
Provides expert technical support for existing and expanding Voice &amp; Video networks, services, system upgrades, and equipment purchases to the customer.</li><li>
Monitors and identifies capacity, quality, and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.</li><li>
Perform regular system maintenance in support of IAVA vulnerabilities and CCRI compliance.</li><li>
Executes engineering best practices in network builds, integration, testing, and documentation while adhering to security fundamentals provided by DISA&rsquo;s Security Technical Implementation Guides (STIGs).</li><li>
Ensure that all managed technologies are compliant with current DISA Security Technical Implementation Guides (STIGs).</li><li>
Create and track network issues/requests using the ServiceNow ticketing system.</li><li>
Create, update, and maintain detailed network diagrams.</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li>Qualifications</li><li>
Security Clearance
<ul><li>Requires an active Secret Clearance</li></ul></li><li>
Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required.
<ul><li>Bachelor's Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.</li><li>
This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li><li>
The authorized certifications for this job title are listed as follows:</li></ul></li><li>
BASELINE:<ul><li>
Cisco CCNP: Security</li><li>
CompTIA CASP ce</li><li>
ISACA CISA</li><li>
ISC2 CISSP (or Associate)</li><li>
GIAC GCED</li><li>
GIAC GCIH</li></ul></li><li>
COMPUTING ENVIRONMENT (CE):<ul><li>
Cisco CCNP: Enterprise</li><li>
Cisco CCNP: Collaboration</li><li>
Cisco CCIE: Enterprise Infrastructure</li><li>
Cisco CCIE: Collaboration</li></ul></li><li>
Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.<ul><li>
Minimum of five years of experience in administrative, technical work, which demonstrated the ability and aptitudes, required to perform technical, managerial, or analytical work and coordination involving management information systems.</li><li>
The VoIP Engineer should have hands-on experience in VoIP technologies in medium to large environments.</li><li>
Experience with a customer service-oriented company.</li></ul></li><li>
Skills &amp; Technology Used:
<ul><li>Ability to verify that all systems under the direct control of RCC-SWA are properly configured in accordance with Higher Headquarters, Local and DISA STIG configuration policies.</li><li>
Ability to manage asset documentation for accreditation and authorization.</li><li>
Ability to assess networking requirements and provide solutions.</li><li>
Ability to make accurate and independent decisions under pressure.</li><li>
Ability to successfully execute many complex tasks simultaneously.</li><li>
Expert ability to troubleshoot infrastructure equipment.</li><li>
Excellent organizational, interpersonal, written, and verbal communication skills</li><li>
Ability to perform comfortably in a fast-paced, deadline-oriented work environment.</li><li>
Ability to successfully execute many complex tasks simultaneously across departmental boundaries.</li></ul></li></ul><h4 class="jobSectionHeader">
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</h4></div>

VOIP Engineer

Bureau Veritas

<div><div>RESPONSIBILITIES &amp; ACCOUNTABILITIES<ul><li>
Act as a focal point for VOC Kuwait clients when allocated to him/her.</li><li>
Ensure operational processes are smoothly managed for VOC clients.</li><li>
Manage/arrange to create new files.</li><li>
Timely processing of files at all stages.</li><li>
Input of all data necessary for the follow-up of the file into internal tools.</li><li>
Checking VOC/NON VOC items with before creating a file. (after consulting the Technical officer/checking the product list by program)</li><li>
Sending inspection orders to PICs, when applicable.</li><li>
Coordination for inspection with necessary offices, when needed.</li><li>
Make sure all correspondences are filed in the respective files and/or to be traceable.</li><li>
Ensure performance of the scope of work is in accordance with the requirements of each VOC Program.</li><li>
Best efforts to ensure satisfactory co-operation and co-ordination with clients and staff members of BV units (PICs, LO&rsquo;s etc.).</li><li>
Handle incoming requests from customers timely and ensure that issues, if any, are resolved both promptly and accurately within BV rules.</li><li>
Follow up &amp; coordinate with concerned Technical officers/Managers/Team leaders in order to reply to the clients.</li><li>
Sending reminders for FD and Request for inspection/information as per procedures, where applicable.</li><li>
To pass VOC files to Technical Officer for checking of conformity documents when applicable.</li><li>
Consult Technical Officer/VOC Technical Manager for any clarification regarding Test Reports / Test Results / Standards / procedures &ndash; for VOC files.</li><li>
Checking drafts of certificates for VOC programs before issuance.</li><li>
Issuance of certificates for VOC programs.</li><li>
Communicating courteously with customers by telephone, email and face to face.</li><li>
Continuously evaluate and identify opportunities to drive process improvements that positively impact our customer experience providing help and advice to customers, using the organization&rsquo;s products or services.</li><li>
Handling customer complaints when received, keeping the team leader &amp; Quality team updated of it and as required.</li><li>
Reporting of discrepancies and difficulties met in reaching the quality goals or time schedules to team leader.</li><li>
Answering enquiries from LO and clients promptly. (Within hours)</li><li>
Proposal of improvements to Team leader/ VOC Issuing office/technical Manager in daily routines.</li><li>
Perform any other operational tasks as and when required by the management.</li></ul>
KNOWLEDGE, SKILLS &amp; EXPERIENCE<ul><li>
Fresher / Minimum experience in international trade related activity.</li><li>
Fluent English &amp; Arabic (speak, write and read)</li><li>
Diploma / Bachelor's degree (Science background)</li><li>
Management and communication skills</li></ul>
HSE KPIs<ul><li>
Comply at all times with all applicable legal requirements, BV Kuwait HSE Policies/guidelines and procedures, client&rsquo;s HSE procedures and code of practices, as applicable.</li><li>
Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/supervisor.</li><li>
Report immediately any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.</li><li>
Report immediately any HSE incident and cooperate in investigation.</li><li>
Reporting all incidents and taking action whenever they see an unsafe act or condition</li><li>
Authorized to stop work if condition, situation, environment&hellip;etc is not safe to perform the activity (immediately inform to reporting person (N+1) in the department for further guidance, if this authority is used).</li><li>
Accountable to take care of your own health and safety and that of people who may be affected by what you do or do not do.</li><li>
Accountable for co-operating with others on health and safety, and not interfere with, or misuse anything provided for your health, safety or welfare.</li></ul>
KEY COMPETENCIES<ul><li>
BV Core &amp; Business values</li><li>
Achievement motivation</li><li>
Teamwork and co-operation</li><li>
Customer service orientation</li><li>
Initiative, Integrity, Confidentiality</li></ul></div></div>

VOC Contract officer

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