english spanish bilingual tier 2 technical support representative

FUKU

<div>Job Title:
<br>
English-Spanish Bilingual Tier 2 Technical Support Representative<br>
<br>
Company:
<br>
Callnovo<br>
<br>
Location:
<br>
Remote / Freelancer Contract
<br>
This posting is city-anchored for job board distribution, but candidates may work remotely if they are legally able to provide freelance services from their location.<br>
<br>
Employment Type:
<br>
Freelancer Contract<br>
<br>
Working Hours:
<br>
<ul><li>3:00 PM &ndash; 12:00 AM Central European Time
</li><li>5 days per week
</li><li>Weekend rotation may be required</li></ul><br>
Market Served:
<br>
English and Spanish-speaking customers<br>
<br>
Industry:
<br>
Customer Support / Technical Support / Call Center Services<br>
<br>
Job Overview:
<br>
Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This position is ideal for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.<br>
<br>
Key Responsibilities:<br>
<ul><li>Provide Tier 2 customer and technical support in both English and Spanish.</li><li>Troubleshoot product, account, and service issues, guiding customers to resolution.</li><li>Accurately escalate complex cases with clear notes and supporting details.</li><li>Maintain professional communication across email, phone, chat, or ticketing channels.</li><li>Follow client workflows, quality standards, and data privacy requirements.</li></ul><br>
Requirements:<br>
<ul><li>Proficiency in both English and Spanish; must be comfortable supporting customers professionally in both languages.</li><li>Prior experience in customer support, call center, help desk, or technical support.</li><li>Ability to work 3:00 PM &ndash; 12:00 AM Central European Time, 5 days per week, including possible weekend rotation.</li><li>Reliable internet connection, quiet work environment, and ability to work independently as a freelancer.</li><li>Strong problem-solving skills, attention to detail, and clear written communication.</li></ul><br>
Preferred Qualifications:<br>
<ul><li>Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support.</li><li>Familiarity with CRM, ticketing systems, remote troubleshooting, and escalation workflows.</li></ul><br>
How to Apply:<br>
Please submit your resume through this posting. Qualified candidates may be invited to complete registration through Callnovo's application page: https://assess.herodash.ai/jobs/147. No separate assessment is required at this stage.</div>

English-Spanish Bilingual Tier 2 Technical Support Representative

The Wallpaper Company

<p><b>About the Opportunity</b></p><p>Celebrating 15 years of excellence, <b>The Wallpaper Company</b> is South Florida&rsquo;s premier destination for luxury wallcoverings. We don't just sell products; we partner with top-tier interior designers, architects, and high-net-worth homeowners to transform world-class spaces.</p><p>We are currently seeking a <b>Design Account Manager</b> who possesses a sophisticated &quot;design eye&quot; and a proven track record in consultative sales. This is not a passive retail role. We are looking for a future leader who is ready to take ownership of a showroom and eventually graduate into our elite Trade Specialist or Showroom Management divisions.</p><p><b>The Ideal Profile</b></p><p>You are a polished professional who understands that luxury sales are built on trust, technical knowledge, and meticulous follow-through. You are likely currently working in high-end home decor, luxury real estate, or interior design and are looking for a structured environment where your sales leadership is valued over your &quot;order-taking&quot; skills.</p><p><b>Key Requirements:</b></p><ul><li><b>Industry Experience:</b> Minimum 3+ years in the Home &amp; Decor, Luxury Retail, or Interior Design industries.</li><li><b>Geographic Focus:</b> Must reside south of Hollywood, FL (to ensure proximity to our South Miami or Hallandale locations).</li><li><b>Communication:</b> Bilingual (English/Spanish) is highly preferred given our diverse South Florida clientele.</li><li><b>Technical Proficiency:</b> Ability to read floor plans, calculate square footage/yardage, and understand the nuances of color theory and texture.</li><li><b>Sales DNA:</b> A history of meeting and exceeding sales targets through proactive relationship building and &quot;closing&quot; instinct.</li></ul><p><b>Your Responsibilities</b></p><ul><li><b>Consultative Sales:</b> Guide clients through our curated collections, providing expert advice on scale, pattern, and material suitability.</li><li><b>Account Management:</b> Build and nurture relationships with the &quot;Trade&quot; (Interior Designers &amp; Architects), becoming their go-to resource for project specifications.</li><li><b>Project Oversight:</b> Manage the sales cycle from the initial showroom consultation to the technical estimation and final installation coordination.</li><li><b>Showroom Excellence:</b> Maintain the high aesthetic standards of our Boca and Hallandale locations, ensuring every client receives a &quot;five-star&quot; experience.</li></ul><p><b>Why Join The Wallpaper Company?</b></p><ul><li><b>Longevity &amp; Stability:</b> Join a team with incredible retention (many of our staff have been with us for 7&ndash;9 years).</li><li><b>High Earning Potential:</b> A competitive base salary plus a commission structure designed to reward high performers.</li><li><b>Career Growth:</b> We hire with the intent to promote. You will be mentored directly by company leadership to transition into Trade Specialist or Showroom Manager roles.</li><li><b>Culture:</b> Be part of a team that celebrates together&mdash;from corporate runs to our 15th-anniversary milestones.</li></ul><p>Pay: $48,000.00 - $85,000.00 per year</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li></ul><p>Experience:</p><ul><li>High-end sales: 2 years (Required)</li></ul><p>Language:</p><ul><li>Spanish (Required)</li></ul><p>Work Location: In person</p>

Design Account Manager (Growth Track to Trade Specialist/Showroom Management)

VAS Agricultural Supply

<p>As our Office Assistant, you&rsquo;ll be part of the team that keeps our inventory organized and our logistics flowing</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Microsoft Office: 1 year (Preferred)</li><li>Minimum of 2 years office/clerical experience (preferred)</li><li>QuickBooks experience (Preferred)</li></ul><p>Qualifications and Skills</p><ul><li>Strong attention to detail and good with numbers</li><li>Comfortable with computer-based systems (Excel experience a plus)</li><li>Organized and able to follow standard processes</li><li>Positive attitude and team player</li><li>Bilingual (English/Spanish) preferred</li><li>Experience in an office environment.</li><li>inventory, or logistics role is a bonus</li></ul><p>Position Requirements:</p><ul><li>Supporting purchasing and warehouse teams with admin tasks</li><li>Helping the office run efficiently with day-to-day logistics coordination</li></ul><p>Job Type: Full-time</p><p>Pay: $15.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>QuickBooks: 1 year (Preferred)</li><li>Administrative: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Office Assistant

Robert Half

<div>
 <p>
  We are looking for a highly organized Executive/Administrative Assistant to support senior leadership within a wholesale distribution environment. This contract opportunity is ideal for someone who can balance executive support, front-office coordination, and day-to-day administrative responsibilities with sound judgment and professionalism.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The right candidate will bring strong communication skills, discretion, and the ability to keep priorities moving in a fast-paced environment. The role requires the candidate to b bilingual Spanish.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This position is located in Brickell, Miami. Please note that parking is not covered for this role.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsibilities:
 </p>
 <p>
  &bull; Provide high-level administrative support to executive leadership, ensuring daily priorities and business needs are handled efficiently.
 </p>
 <p>
  &bull; Oversee complex calendars, schedule meetings, and coordinate domestic or international travel arrangements as needed.
 </p>
 <p>
  &bull; Create and organize reports, presentations, correspondence, and meeting documentation for leadership review and use.
 </p>
 <p>
  &bull; Serve as a reliable point of contact for internal teams and external partners, maintaining clear and timely communication.
 </p>
 <p>
  &bull; Manage sensitive information with a high degree of confidentiality, accuracy, and care.
 </p>
 <p>
  &bull; Maintain orderly digital and paper-based records to support smooth access to important business documents.
 </p>
 <p>
  &bull; Support the reception area by greeting visitors, helping maintain a well-organized office environment, and assisting with front-desk coverage when needed.
 </p>
 <p>
  &bull; Coordinate incoming mail, deliveries, and office supply inventory while supporting general office administration.
 </p>
 <p>
  &bull; Assist with special assignments, business initiatives, and occasional personal scheduling or logistics for executives when requested.
  <br/>
 </p>
 <p>
  &bull; Prior experience in an Executive Assistant, Administrative Assistant, Receptionist, or comparable support position.
 </p>
 <p>
  &bull; Background providing support to senior executives, business owners, or other leadership personnel is strongly preferred.
 </p>
 <p>
  &bull;Must be bilingual Spanish and English
 </p>
 <p>
  &bull; Excellent written and verbal communication skills with a detail-oriented and service-oriented approach.
 </p>
 <p>
  &bull; Proven ability to handle confidential matters with discretion and sound judgment.
 </p>
 <p>
  &bull; Proficiency with Microsoft Office Suite, Google Workspace, and standard office technology tools.
 </p>
 <p>
  &bull; Comfortable using AI-enabled tools and digital platforms to improve efficiency and productivity.
 </p>
 <p>
  &bull; Able to work independently, stay organized, and follow through on tasks with minimal supervision.
  <br/>
 </p>
 TalentMatch
 <sup>
  &reg;
 </sup>
 <br/>
 <br/>
 <p>
  Robert Half is the world&rsquo;s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
 </p>
 <br/>
 <br/>
 <p>
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
 </p>
 <br/>
 <br/>
 <p>
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
 </p>
 <br/>
 <br/>
 <p>
  &copy; 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking &ldquo;Apply Now,&rdquo; you&rsquo;re agreeing to Robert Half&rsquo;s Terms of Use and Privacy Notice.
 </p>
</div>


Executive/ Administrative Assistant

Advanced Pharma

<p><b>Position Overview</b></p><p>We are seeking a detail‑oriented and motivated Clinical Research Lab Technician to join our clinical research team. This role supports laboratory operations within early‑phase (Phase I) clinical trials, ensuring high‑quality sample handling, accurate data collection, and strict adherence to regulatory and safety standards. The ideal candidate brings hands‑on clinical research experience, strong organizational skills, and the ability to work in a fast‑paced environment.</p><p><b>Key Responsibilities</b></p><ul><li>Perform specimen collection, processing, labeling, storage, and shipment according to study protocols and SOPs</li><li>Conduct routine laboratory procedures such as centrifugation, aliquoting, and pipetting</li><li>Maintain accurate and timely documentation in laboratory logs and study records</li><li>Assist with study setup, sample inventory, and quality control activities</li><li>Ensure compliance with GCP and all regulatory and safety guidelines</li><li>Collaborate with clinical staff, study coordinators, and investigators to support Phase I trial workflows</li><li>Monitor lab supplies and maintain a clean, organized, and compliant laboratory environment</li><li>Participate in training, audits, and continuous improvement initiatives</li></ul><p><b>Qualifications</b></p><ul><li><b>Experience in Phase I clinical research strongly preferred</b></li><li>Prior experience in a clinical, research, or laboratory setting required</li><li>Strong attention to detail, time‑management skills, and ability to follow complex protocols</li><li>Proficiency with laboratory equipment and electronic data systems</li><li><b>Bilingual (English/Spanish) strongly preferred</b></li><li>Ability to work flexible hours, including early mornings, nights and or weekends, depending on study needs</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience with PK/PD sample processing</li><li>Strong communication and teamwork abilities</li><li>Comfort working in a high‑volume, fast‑paced Phase I environment</li></ul><p>Job Type: Full-time</p><p>Pay: $16.00 - $18.00 per hour</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Laboratory techniques: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Clinical Research Laboratory Technician

Red White and Blue Thrift Store

<div><div><div><div><div><div><div>Job Description</div></div><div>
Posted Wednesday, June 3, 2026, 11:00 PM</div><div></div><div><div><div><div><div><b>
Employment eligibility is verified through E-Verify</b></div><br>
<div></div>
<div>
<div><p><b>Job Summary</b></p>
</div>
<div><div><p>As a Regional HR Business Partner, you will serve as a trusted advisor and strategic partner to regional leadership, helping ensure our stores are set up for strong performance and sustainable growth. This role supports a multi-state region that includes the Miami market, Tampa market, Jacksonville, Manassas, Virginia, and Bowie, Maryland.</p>
</div>
<div><p>This is a field-focused role, with up to 50&ndash;75% of your time spent in stores within your assigned region, supporting General Managers and their leadership teams. Your primary mission is to build bench strength by ensuring talent development is happening consistently across every location you support, while also supporting the execution of recruiting strategies that strengthen both internal and external talent pipelines. You will coach leaders on identifying high-potential employees, ensure development frameworks are being followed, and partner with store leadership to build a pipeline of qualified candidates ready for promotion into leadership roles, while also driving consistent hiring practices and supporting local recruiting efforts across the region.</p>
</div>
<div><p>Beyond talent development, you will serve as the region&rsquo;s HR expert, owning employee relations, driving compliance, and ensuring our stores operate within federal, state, and local employment laws. You should have a proven track record of coaching and developing field leaders, strong knowledge of HR principles, and the ability to apply that knowledge to solve real business challenges in a fast-paced, operationally complex environment.</p>
</div>
<div><p>Conversational Spanish is strongly preferred. Many of our store teams include primarily Spanish-speaking employees, and the ability to connect with and support them directly is an important part of this role.</p>
</div>
</div><div><p><b>Key Responsibilities</b></p>
</div>
<div><p><b><i>Talent Development &amp; Bench Strength</i></b></p>
</div>
<div><ul><li><div>Partner with store leadership to identify high-potential employees at the supervisor level and above and ensure individualized development plans are in place and being executed</div>
</li>
</ul></div><div><ul><li><div>Coach General Managers, Production Managers, and Retail Managers on talent development strategies, ensuring consistent application of RWB Thrift&rsquo;s development framework across all stores in the region</div>
</li>
</ul></div><div><ul><li><div>Track and monitor the development progress of key talent, meeting regularly with both the employees being developed and the leaders responsible for their growth</div>
</li>
</ul></div><div><ul><li><div>Facilitate monthly talent reviews and people planning sessions with regional leadership to build succession plans that support internal promotions and new store openings</div>
</li>
</ul></div><div><ul><li><div>Partner with store and regional leadership to support the recruiting and interview process for supervisor-level roles and above, ensuring candidate quality and alignment with leadership expectations</div>
</li>
</ul></div><div><ul><li><div>Provide targeted support to stores facing hiring challenges while supporting new store openings and key hiring events, partnering with Field Leaders to address associate-level staffing needs and gain insight into local talent dynamics</div>
</li>
</ul></div><div><ul><li><div>Support the talent lifecycle, including performance check-ins, compensation processes, individual development plans, performance improvement plans, corrective actions, and employee separations</div></li></ul><br>
</div>
</div><p></p><div><div><p><b><i>Recruiting Partnership &amp; Field Execution</i></b></p>
</div>
<div><ul><li><div>Partner closely with the Director of HR and Talent Acquisition Manager to execute recruiting strategies across the assigned region, ensuring alignment between company recruiting initiatives and in-store hiring practices</div>
</li>
</ul></div><div><ul><li><div>Coach and support General Managers and their leadership teams on effective interviewing, hiring, and onboarding practices, ensuring leaders are equipped with the tools, training, and resources provided by the Talent Acquisition function</div>
</li>
</ul></div><div><ul><li><div>Drive accountability in the field for consistent application of recruiting processes, interview standards, and hiring expectations</div>
</li>
</ul></div><div><ul><li><div>Build and maintain local, grassroots recruiting efforts within the region, including community partnerships, referral strategies, and market-specific hiring initiatives to strengthen candidate pipelines</div>
</li>
</ul></div><div><ul><li><div>Partner with the Talent Acquisition Manager to identify hiring challenges, provide insight into local market conditions, and support the development of targeted solutions</div></li></ul><br>
</div>
<p></p><div><p><b><i>Employee Relations &amp; Compliance</i></b></p>
</div>
<div><ul><li><div>Own and conduct employee relations investigations and make recommendations on the appropriate course of action in partnership with key stakeholders</div>
</li>
</ul></div><div><ul><li><div>Proactively identify and address employee concerns in a timely manner</div>
</li>
</ul></div><div><ul><li><div>Regularly conduct listening sessions to gather employee feedback and identify trends, risks, and opportunities for improvement</div>
</li>
</ul></div><div><ul><li><div>Ensure employment law and compliance training is completed on time by all required employees</div>
</li>
</ul></div><div><ul><li><div>Ensure all required workplace postings are current, visible, and compliant with applicable laws and regulations</div>
</li>
</ul></div><div><ul><li><div>Monitor and enforce proper procedures for time adjustment logs and other wage and hour practices, ensuring management follows established protocols</div>
</li>
</ul></div><div><p><b><i>Operational HR Support</i></b></p>
</div>
<div><ul><li><div>Serve as the voice of the field by providing feedback to HR leadership and corporate teams on the design, implementation, and execution of people programs and processes</div>
</li>
</ul></div><div><ul><li><div>Support annual HR processes and ad hoc initiatives, including employee engagement surveys, performance and compensation cycles, and open enrollment</div>
</li>
</ul></div><div><ul><li><div>Champion workplace safety initiatives and ensure stores maintain safe working environments</div>
</li>
</ul></div><div><ul><li><div>Coach leaders to implement data-driven strategies through the evaluation of quantitative and qualitative workforce data</div>
</li>
</ul></div><div><ul><li><div>Maintain HRIS data integrity with attention to detail, ensuring accuracy and reliability of employee records</div>
</li>
</ul></div></div><div><div><ul><li><div>Provide Tier One HR support as needed, including responding to leave of absence inquiries, workers&rsquo; compensation requests, wage statement requests, and accommodation facilitation</div>
</li>
</ul></div><div><ul><li><div>Serve as the primary HR point of contact for assigned region, managing HR hotline calls and responding to inquiries from the HR inbox</div>
</li>
</ul></div><div><p><b>Qualifications</b></p>
</div>
<div><ul><li><div>Conversational fluency in Spanish (written and verbal) is preferred to effectively communicate with and support our diverse, Spanish-speaking workforce across multiple store locations</div>
</li>
</ul></div><div><ul><li><div>5+ years of experience in Human Resources, with progressive experience as an HR Business Partner or HR Manager, ideally in retail, manufacturing, or an environment supporting a primarily hourly workforce</div>
</li>
</ul></div><div><ul><li><div>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field preferred, or equivalent experience in human resources</div>
</li>
</ul></div><div><ul><li><div>Proven track record of coaching and developing leaders at the field or store management level</div>
</li>
</ul></div><div><ul><li><div>Strong knowledge of HR principles with the ability to interpret and apply employment law, company policies, and HR best practices to real business situations</div>
</li>
</ul></div><div><ul><li><div>Ability to work autonomously and cross-functionally with remote teams across multiple time zones</div>
</li>
</ul></div><div><ul><li><div>Strong communication, listening, and influencing skills with the ability to build effective relationships at all levels</div>
</li>
</ul></div><div><ul><li><div>Proven ability to take initiative, problem-solve in ambiguous situations, and drive results</div>
</li>
</ul></div><div><ul><li><div>Ability to travel up to 50-75% within the assigned region, with regular weekly store visits</div>
</li>
</ul></div><div><p><b>Location and Travel</b></p>
</div>
<div><ul><li><div>Based in Miami, with a home store at our Hialeah location and regular travel to stores throughout the assigned region, with flexibility for remote work to support administrative and project-based work when not in the field.</div>
</li>
</ul></div><div><p><b>Physical Requirements</b></p>
</div>
<div><ul><li><div>Ability to travel regularly to store locations within the assigned region, including driving and spending extended time in stores</div>
</li>
</ul></div><div><ul><li><div>Ability to stand, walk, and move throughout store environments during on-site visits</div>
</li>
</ul></div><div><ul><li><div>Ability to lift up to 20 pounds and carry for short distances during store visits</div>
</li>
</ul></div><div><ul><li><div>Prolonged periods of sitting, typing, and working on a computer when performing remote duties</div>
</li>
</ul></div><div><ul><li><div>Ability to work in various environments including office settings, store floors, production areas, and outdoor spaces with exposure to varying conditions</div>
</li>
</ul></div></div><div><p><b>Language Requirements</b></p>
</div>
<div><p>Conversational fluency in both English and Spanish (written and verbal) is preferred. This role involves frequent interactions with employees, leaders, and team members who primarily communicate in Spanish, as well as corporate stakeholders who communicate in English. The ability to operate effectively in both languages is essential for success in this role.</p>
</div>
<div><p><b>Scheduling Requirements</b></p>
</div>
<div><p>Regional HR Business Partners are typically scheduled Monday through Friday. Schedule flexibility may be required to accommodate store visits and regional needs.</p></div><div><br>
<div>
</div></div><div><div><i>Red, White, and Blue Thrift </i><i>is</i><i> an equal </i><i>opportunity</i><i> employer and does not discriminate </i><i>on the basis of</i><i> race, color, </i><i>religion, gender</i><i>, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure equal access to employment opportunities.</i></div>
</div></div></div></div></div><div></div><div><div><div><p>
Job Details</p></div><div><div><div><div><div><div><div><div><div>
Job Family</div><div><b>
Corporate</b></div></div></div></div></div><div><div><div><div><div>
Pay Type</div><div><b>
Salary</b></div></div></div></div></div><div><div><div><div><div>
Hiring Min Rate</div><div><b>
90,000 USD</b></div></div></div></div></div><div><div><div><div><div>
Hiring Max Rate</div><div><b>
115,000 USD</b></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

Regional HR Business Partner

Flamingo Appliance Service

<div><div><b>Location:</b> Miami, FL<br>
<b>Schedule:</b> Hybrid (3 days onsite / 2 days remote after onboarding)<br>
<b>Initial Requirement:</b> First <b>60 days fully onsite</b> for training and operational integration<br>
</div><div><b>
Position Summary:</b><br>
</div><div>
Flamingo Appliance Service is seeking a <b>dual-function IT Help Desk Technician 1 (Tier 1) / Device Depot Analyst</b> to support both <b>end-user IT operations</b> and <b>device lifecycle management</b>.<br>
</div><ul><li>
This entry-level role is designed for individuals pursuing a <b>long-term IT career</b> within a <b>Microsoft 365&ndash;centric enterprise environment</b>, offering hands-on experience across both:</li><li>
Help Desk Operations (Tier 1 Support)</li><li>
Device Depot / Asset &amp; Endpoint Management</li></ul><div></div><div><b><br>
The role will follow a structured weekly schedule:</b><br>
<b>3 days onsite:</b> Device depot operations and physical support</div><div><b>
2 days remote:</b> Tier 1 help desk ticket support (post-onboarding)</div><div>
Role will be required to go into the office as needed or on short notice.<br>
</div><div>
This will be an 8:00 AM &ndash; 4:30 PM schedule with rotating after-hours support (5:00 PM &ndash; 8:00 PM) for our West Coast office and rotating weekend support.<br>
</div><div>
Occasional travel is needed, less than 25%.<br>
</div><div>
During the <b>first 60 days</b>, the position will be <b>fully onsite</b> to ensure proper training, process adherence, and operational readiness.<br>
</div><div><b>
Key Responsibilities</b><br>
</div><div><b>
Device Depot &amp; Onsite Support:</b><br>
Perform <b>device provisioning, staging, and preparation</b> for:</div><ul><li>
New hires.</li><li>
Replacements.</li><li>
Break/fix scenarios.</li></ul><div>
Manage <b>device inventory lifecycle</b>, including:</div><ul><li>
Intake, imaging/reset, and redeployment readiness.</li><li>
Asset tagging and tracking (audit-ready documentation).</li><li>
Coordinate <b>device shipping, returns, and logistics</b> for remote users.</li><li>
Diagnose <b>basic hardware issues</b> (laptops, mobile devices, peripherals).</li><li>
Assist with <b>walk-up support requests</b> when onsite.</li><li>
Maintain depot organization, standards, and documentation accuracy.</li></ul><div><br>
<b>
Help Desk &amp; End User Support:</b></div><ul><li>
Serve as the <b>first point of contact</b> for IT support requests via <b>Freshservice</b>.</li><li>
Troubleshoot and resolve Tier 1 issues involving:</li><li>
Microsoft Outlook, Teams, SharePoint</li><li>
Microsoft 365 licensing visibility and access issues</li><li>
Remote access (RDP, VPN such as Cisco AnyConnect)</li><li>
Windows 11 endpoints</li><li>
iOS and Android mobile devices</li><li>
Line-of-business software</li><li>
Provide <b>remote guidance and user support</b> in a professional, customer-focused manner.<br>
</li></ul><div>
Help Desk support will also be expected during on-site days.<br>
</div><div><b>
Identity &amp; Access Support:</b><br>
Perform Tier 1 support tasks in <b>Microsoft Entra ID</b>, including:</div><ul><li>
Reviewing user account status and sign-in logs</li><li>
Identifying authentication/MFA-related issues</li>
Understanding group-based access structures (escalate when required)<br>
<li>
</li></ul><div><b>
Endpoint &amp; Device Management Awareness</b><br>
Demonstrate foundational understanding of <b>Microsoft Intune</b>, including:</div><ul><li>
Device enrollment status and compliance checks</li><li>
Assess device health and configuration</li></ul><div>
Differentiating between:</div><ul><li>
Device-related issues</li><li>
User/account-related issues</li><li>
Policy/configuration issues</li></ul><div></div><div><b><br>
Onboarding &amp; Offboarding Support</b><br>
Assist with onboarding preparation, including:</div><div>
Account readiness validation</div><div>
Device provisioning coordination</div><div>
Support offboarding processes, including:</div><div>
Device recovery coordination (ship/drop-off tracking)</div><div>
Execution of communication tasks when directed</div><div>
Ensure all activities align with audit and security requirements.<br>
</div><div><b>
Documentation &amp; Escalation:</b><br>
</div><ul><li>
Maintain <b>accurate, ticket-ready documentation</b> in Freshservice.</li><li>
Follow established standard operating procedures and standard work instructions with precision.</li><li>
Escalate issues outside Tier 1 scope with:</li></ul><div>
Clear troubleshooting notes detailing:</div><ul><li>
Attempted resolution steps.</li><li>
Diagnostic information collected.</li>
Defined impact and urgency.<br>
<li>
</li></ul><div><b>
NOTE: </b>These are key responsibilities however this role will also be involved with continuous improvement efforts alongside our Enterprise Center for Excellence team and will be expected to perform other duties as required.<br>
<br>
<b>Required Qualifications:</b><br>
</div><div>
High school diploma or GED (<i>associate degree or IT coursework preferred</i>)</div><div><b>
Working knowledge of:</b></div><ul><li>
Microsoft 365 (Outlook, Teams, SharePoint).</li><li>
Windows 11 in a business environment.</li><li>
Remote support tools and remote desktop access.</li><li>
iOS and Android mobile devices.</li></ul><div><b>
Foundational understanding of:</b></div><ul><li>
Microsoft Entra ID concepts (users, authentication).</li><li>
Cloud fundamentals (SaaS, identity).</li><li>
Endpoint/device lifecycle basics.</li><li>
Strong problem-solving, organization, and communication skills (written and verbal).</li><li>
Ability to follow documented processes precisely (audit-safe execution).</li><li>
Professional handling of confidential employee and company information.</li>
Ability to work onsite in Miami as required.<br>
<li>
</li></ul><div><b>
Certification Requirements (Condition of Employment)</b><br>
</div><div>
The following certifications are <b>required</b> and <b>company-supported</b>:<br>
<b>MS-900: Microsoft 365 Fundamentals</b> (required within <b>60 days</b>)</div><div><b>
AZ-900: Microsoft Azure Fundamentals</b> (required within <b>60 days</b>)</div><div><b>
CompTIA A+</b> (required within <b>12 months</b>)<br>
</div><div><b>
Note:</b> Study guidance and reasonable preparation time are provided.<br>
</div><div><b>
Compensation &amp; Benefits:</b><br>
</div><ul><li><b>
Salary:</b> $55,000 &ndash; $65,000 annually (based on experience).</li><li>
Health, dental, and vision insurance.</li><li>
401(k) with up to <b>4% employer match.</b></li><li>
Employer paid term-life, short-term and long-term disability.</li><li>
Hybrid work model (post-onboarding).</li><li>
Company-issued laptop and equipment.</li><li>
Structured growth path into:</li><li>
Tier 2 Support.</li><li>
Tier 3 / Systems roles.</li>
Collaborative, growth-focused IT team environment.<br>
<li>
</li></ul><div><b>
About Flamingo Appliance Service</b><br>
</div><div>
Flamingo Appliance Service is a <b>family-owned company</b> serving customers from Florida to California. Since 2007, we&rsquo;ve grown from a single technician to over 200<b> team members</b>, becoming the <b>largest independent appliance service provider in the United States</b>. We are an equal-opportunity employer and welcome applicants from all backgrounds.<br>
</div><div><b>
We prioritize:</b></div><ul><li>
Internal career development.</li><li>
Skill-based promotion (not tenure).</li>
Building long-term careers in IT and operations.<br>
<li>
</li></ul><div>
If you are motivated to grow, eager to learn, and ready to contribute to a high-performing team, we would like to hear from you.<br>
</div><div>
Apply today and become part of a company that values development, accountability, and long-term career progression.<br>
</div><div><b>
Interested? </b>Please follow the link below to take a pre-employment assessment test (45 minutes) and let us know! This is a general skills and aptitude test - no biggie, promise.<br>
</div><div>
https://www.ondemandassessment.com/o/JB-BOP4KSA13/landing?u=1061692</div><br>
<b>
About Flamingo Appliance Service:</b><p><br>
We are a family-owned company, serving Customers from Florida to California. Having grown from one tech to over 150 since 2007, we have quickly become an industry leader. We are THE largest independent appliance service company in the country. With this growth has come the opportunity &ndash; the need &ndash; to develop our own talent. Our leadership has developed from within. Come join us&hellip; help us Change the Industry!</p></div>

IT Help Desk Technician I (Endpoint Support) - Hybrid

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