english telecommunication vacancies

<div>
 
 
 About the Role
 
 
 
 We are looking for a proactive and customer-focused
 
 Customer Support Specialist
 
 to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
 
 
 
 
 
 
 
 
 
 Key Responsibilities.
 
 
 <ul>
 <li>
 Provide first-line support to business clients via email, chat, or phone
 </li>
 <li>
 Manage and resolve B2B inquiries related to orders, accounts, and system usage
 </li>
 <li>
 Collaborate with internal teams to ensure timely and accurate responses
 </li>
 <li>
 Document all customer interactions and feedback within the system
 </li>
 <li>
 Handle escalations professionally and ensure service-level targets are met
 </li>
 <li>
 Support process improvements and contribute to continuous service enhancement
 </li>
 <li>
 Participate in digital transformation initiatives and adoption of new tools
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience i
 
 n customer service, helpdesk, or shared service suppo
 
 rt (B2B experience preferred).
 </li>
 <li>
 
 Proficient in English and Arabic (both written and verbal
 
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Comfortable working in a fast-paced, multicultural environment.
 </li>
 <li>
 Willing to work on
 
 a 9 months contract bas
 
 is.
 </li>
 </ul>
</div>

ARABIC SUPPORT - Work From Home

Foundever

<div>
 
 Job Title: Admin and Operations Officer
 
 
 
 
 Job Overview
 
 
 
 The Logistics Admin is responsible for coordinating travel arrangements and supporting logistics related to employees, client, and vendor travel. The role requires strong organizational and communication skills to ensure all travel activities and related arrangements are managed efficiently.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Arrange and manage travel bookings, including flights and other trip arrangements.
 </li>
 <li>
 Coordinate travel logistics to support employees during business trips.
 </li>
 <li>
 Handle both individual and group visa applications and related documentation.
 </li>
 <li>
 Provide general travel-related support and respond to travel inquiries when needed.
 </li>
 <li>
 Support the coordination of client and vendor visits, ensuring appropriate logistical arrangements are in place.
 </li>
 <li>
 Checking documents and applying file verification
 </li>
 <li>
 Coordinate with embassies and handle appointment issues
 </li>
 <li>
 Responding to inquiries
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Weekends (Saturday &amp; Sunday)
 </li>
 <li>
 9 hours (Including an hour as a break)
 </li>
 <li>
 The position may also require occasional on-call availability to support employees while traveling.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 2 Years of experience.
 </li>
 <li>
 Holding roles with visa support is a plus.
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 Good English (B1&ndash;B2 minimum)
 </li>
 <li>
 Good knowledge of airlines and travel coordination processes.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 
 Job Summary
 
 
 
 
 Skills/Knowledge/Abilities
 
 
 
 
 Primary Job Responsibilities
 
 
 
 
 Education
 
 
 
 
 Experience Target
 
 
 
 
 Specialized Certifications
 
</div>

Admin and Operations Officer

Magnet

<div>
 
 
 Employer Overview
 
 
 
 A global technology company specializing in advanced control room solutions that support mission-critical operations. Its unified platform, powered by AI and IoT, connects digital and physical systems to provide real-time operational intelligence, enabling organizations to move from reactive to proactive decision-making.
 
 
 
 
 
 
 Job Summary
 
 
 
 We are looking for a Junior Backend Engineer to support the development of backend services and APIs. This role provides an opportunity to grow technical skills while working alongside experienced engineers on scalable software platforms.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Design and implement scalable, high-availability server-side applications and APIs.
 </li>
 <li>
 Optimize database schemas and perform query tuning for maximum performance.
 </li>
 <li>
 Implement secure data protection and user authentication protocols.
 </li>
 <li>
 Integrate third-party services and maintain internal system interfaces.
 </li>
 <li>
 Write clean, modular, and testable code with high unit test coverage.
 </li>
 <li>
 Collaborate with Frontend engineers to deliver seamless user experiences.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, Software Engineering, or related field.
 </li>
 <li>
 0&ndash;2 years of backend development experience.
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Collaboration and teamwork
 </li>
 <li>
 Node.js, Python, or Go
 </li>
 <li>
 SQL / NoSQL database design
 </li>
 <li>
 Backend development tools and software engineering platforms.
 </li>
 <li>
 Ability to develop backend features under supervision.
 </li>
 <li>
 Ability to write clean and maintainable code.
 </li>
 <li>
 Ability to collaborate within engineering teams.
 </li>
 <li>
 Fluent in
 
 English
 
 (written and spoken).
 </li>
 </ul>
</div>

Back End Developer

Prometeia

<div>
 
 
 Business Intelligence Developer / Data Management Engineer
 
 
 
 
 
 
 Prometeia is a global firm of quantitative experts and software engineers, dedicated to applying financial modelling, economic research and data science to solve complex business and regulatory challenges. Our mission is to combine academic excellence with industry experience, integrating macro-economic research, quantitative analysis, business consulting and software development. This distinctive mix of competences has made Prometeia a leading company in Risk, Asset and Wealth Management solutions across Europe, Africa and Middle East
 
 
 .As a leading provider of Risk Management solutions in the Egyptian market, Prometeia is looking to strengthen its
 
 Risk &amp; Regulatory Analytics Team in Cair
 
 o, by hiring a Business Intelligence Developer / Data Management Engineer with proven experience in the fields of Bank and Financial Services Data Management, MIS and Regulatory Reporting.
 
 
 
 
 
 
 RESPONSIBILITIES
 
 
 
 The successful candidate will collaborate with a specialized team of business consultants and IT resources, operating within different projects for financial intermediaries. Key responsibilities include:
 
 <ul>
 <li>
 Critical analysis of large volumes of banking/insurance data.
 </li>
 <li>
 Understand customer requirements for data management processes, focused on Data Warehouse and Data Lakehouse.
 </li>
 <li>
 Make data-related decisions by analyzing, manipulating, tracking and reporting structured and unstructured data.
 </li>
 <li>
 Deliver functional and technical analysis for data and meta-data.
 </li>
 <li>
 Design, build, test and deploy ETL procedures, to feed Data Warehouse/Data Lakehouse and automate data loading processes.
 </li>
 <li>
 Analyze and investigate data issues.
 </li>
 <li>
 Manage the User Acceptance Testing (UAT) of data delivery.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Degree in IT, information studies, software engineering, or a related discipline.
 </li>
 <li>
 Up to 4 years&rsquo; experience on delivering Data Management or BI solutions for banks, preferably in Egypt or the Middle East region.
 </li>
 </ul>
 
 Advanced knowledge of:
 
 <ul>
 <li>
 Design and implementation of Data Analysis Environments and Data Analytics.
 </li>
 <li>
 DWHs, Datamarts and DBMS structure and functionalities.
 </li>
 <li>
 Dashboard and automated reporting analysis and delivery.
 </li>
 <li>
 Oracle databases and Informatica Power Center
 </li>
 <li>
 SQL Server language
 </li>
 <li>
 SQL Server databases, Reporting Services, Tabular databases and DAX query language will be considered as plus.
 </li>
 <li>
 Services for data visualization like Tableau and PowerBI.
 </li>
 <li>
 Familiarity with Python libraries and tools for Machine Learning (numpy/pandas) and scientific computing
 </li>
 <li>
 Knowledge of statistics, Machine Learning and major clustering, classification and regression algorithms.
 </li>
 <li>
 Excellent algorithmic skills.
 </li>
 </ul>
 
 
 
 
 
 PROJECT SKILLS
 
 
 <ul>
 <li>
 Experience in analysis of business requirements for the implementation of input data interfaces.
 </li>
 <li>
 Experience with production of MIS and BI reports to support strategic decisions, risk and performance management.
 </li>
 <li>
 Experience with production of regulatory reporting for national and international supervisors (BCBS/CBE).
 </li>
 <li>
 Ability to create and follow work plans and monitor related project deadlines both with colleagues and clients (project managers and business experts).
 </li>
 <li>
 Ability to manage the interface with the client for first level debugging of anomalies / tickets (Help Desk Management).
 </li>
 <li>
 Ability to work independently on tasks.
 </li>
 <li>
 Be analytical and overly detailed oriented when dealing with functional/methodological support issues and projects.
 </li>
 <li>
 Be flexible and adaptable to changing priorities
 </li>
 </ul>
 
 
 
 
 
 SOFT SKILLS
 
 
 <ul>
 <li>
 Arabic native speaker
 </li>
 <li>
 Fluency in English is mandatory (at least C1)
 </li>
 <li>
 Capable of working within a multi-language and multicultural environment
 </li>
 <li>
 Strong attention to details and technicalities
 </li>
 <li>
 Excellent organizational and technical skills
 </li>
 <li>
 Teamwork attitude, flexibility, and proactivity
 </li>
 <li>
 Problem solving skills and good interpersonal skills
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 The selected candidate will be offered a career path that will include projects abroad as well as the opportunity to work in a stimulating and dynamic environment, strongly oriented towards the enhancement of resources according to the objectives attained.
 
 
 
 
 
 
 LOCATION
 
 
 
 Cairo
 
 
 
 
 
 
 OTHER
 
 
 
 Applications made without sending an updated cv in English won't be co
 
 
 nsidered.The eligible candidates will be contacted for a preliminary call by the Corporate HR Representatives (Italy-based).
 
 
 Prometeia is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
 
 
 
</div>

Business Intelligence Developer / Data Management Engineer

Kraft Heinz

<div>
 
 Job Description
 
 
 
 The Kraft Heinz company is seeking an Artwork Designer to join our commercial team and help bring Kraft Heinz brands to life.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Study design briefs and determine requirements.
 </li>
 <li>
 Conceptualize visuals based on requirements from the Marketing team.
 </li>
 <li>
 Prepare rough drafts and present ideas based on briefs within brand guidelines.
 </li>
 <li>
 Lead cross-functional risk assessment meetings.
 </li>
 <li>
 Develop and/or extract illustrations, logos, and other designs using design software.
 </li>
 <li>
 Use appropriate colors and layouts for each graphic.
 </li>
 <li>
 Amend designs based on feedback.
 </li>
 <li>
 Follow manufacturers' instructions for pre-production alignment.
 </li>
 <li>
 Maintain technical knowledge by attending internal workshops on design and brand guidelines.
 </li>
 <li>
 Lead the development and amendment of artwork and minor POSM designs and content for all KHC brands.
 </li>
 <li>
 Coordinate production briefs, proofs, and supplier handoffs to ensure designs are well-executed through to the final printed pack.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in applied arts or fine arts.
 </li>
 <li>
 0&ndash;2 years of experience in a similar role.
 </li>
 <li>
 Excellent knowledge of design software such as Adobe Photoshop, Illustrator, Sketch, and InDesign.
 </li>
 <li>
 A compelling portfolio demonstrating a wide range of creative projects.
 </li>
 <li>
 Excellent eye for aesthetics and attention to detail.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 <li>
 Timeline-driven: sets clear deadlines, motivates cross-functional teams, and delivers projects on schedule.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Turkish is a plus.
 
 
 </li>
 </ul>
 Location(s)
 
 
 El Tagamoa El Khames Commercial Office
 
 
 
 Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes
 
 
 .
 
</div>

Artwork Designer

QNB Egypt

<div>
 
 About the job
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
 <li>
 Excellent Interpersonal &amp; selling skills
 </li>
 <li>
 High communication skills, especially verbal
 </li>
 <li>
 Ability to work under pressure &amp; shifts basis
 </li>
 <li>
 Good knowledge of computer and telephony Environment
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsource - Sales & Call Center Representative

Uranus Education

<div>
 
 
 Job Title: Admission Support Officer (Turkey Division - CL1)
 
 
 
 
 
 
 📍 Location: Remote / Online (Based in Egypt)
 
 
 🏢 Company: Uranus Education
 
 
 🕒 Full-Time
 
 
 
 
 
 
 Job Summary:
 
 
 
 Uranus Education is seeking a highly organized Admission Support Officer (CL1) to join our Turkey Division. Working remotely from Egypt, you will be responsible for managing the daily data flow and technical registration for Turkish Private Universities, ensuring our admission process remains fast, accurate, and up-to-date.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Application Data Entry: Accurately registering students on Turkish private university portals during high-workload periods to ensure immediate submission.
 </li>
 <li>
 Real-time CRM Updates: Continuous monitoring of university emails and notifications to update student statuses (e.g., Missing Documents, Under Review, Offer Issued) on the company system.
 </li>
 <li>
 Document Audit: Reviewing and sorting student documents (Transcripts, Passports, etc.) to ensure they meet the specific requirements of Turkish private institutions before processing.
 </li>
 <li>
 Digital Archiving: Extracting data from official university documents and accurately uploading payment receipts and registration codes to the company&rsquo;s internal database.
 </li>
 <li>
 Workflow Support: Acting as technical support for the admission team to resolve any data-related bottlenecks and ensure a smooth application lifecycle.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 Experience: 0&ndash;2 years (Previous experience in data entry or administrative support within the Turkish education sector is a strong plus).
 </li>
 <li>
 Language Skills: Good command of English (Ability to understand university portals, email content, and compose simple professional responses).
 </li>
 <li>
 Technical Skills: Exceptional speed and accuracy in data entry and digital filing.
 </li>
 <li>
 Commitment: Must have a reliable internet connection and the discipline to manage a high volume of tasks in a remote work environment.
 </li>
 </ul>
 
 
 
 
 Send your CV to:
 
 <ul>
 <li>
 hr@uranuseducation.com
 </li>
 </ul>
</div>

Admission Support Officer (Turkey Division - CL1)

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