enrollment manager

Metro Vein Centers

<div><div>Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people's quality of life by relieving the painful, yet highly treatable symptoms of vein disease&mdash;such as varicose veins and heavy, aching legs.

With over 60 clinics across 7 states, and still growing, we're building the future of vein care&mdash;delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.</div>
The Credentialing Operations Manager owns the engine of Metro Vein Centers' payor enrollment output&mdash;ensuring every provider, in every state, reaches in-network status accurately, on time, and without revenue leakage. This role is built for a high-volume operator who can drive first-pass accuracy enrollments, and scale production capacity with MVC's growth. The Operations Manager is accountable for payor enrollment applications, revalidations, expirables management, escalations, provider directory updates, attestations, and the day-to-day data integrity that keeps the revenue cycle clean.

How You'll Make a Difference
<ul>
<li>Own end-to-end payor enrollment across commercial, Medicare, and Medicaid plans&mdash;initial applications, follow-ups, attestations, recredentialing, and revalidations&mdash;for all MVC clinics, physicians, and APPs.</li>
<li>Operate with clear ownership (state-by-state) for application throughput, payor follow-up cadence, and SLA adherence in each market.</li>
<li>Manage the expirables program (DEA, state licenses, board certifications, malpractice, CLIA) using CredentialStream's alerting module; eliminate lapses before they impact billing.</li>
<li>Drive first-pass submission accuracy as a core KPI. Audit submissions before they leave the team and after approval is received.</li>
<li>Own provider change management: NPI/Tax ID updates, location adds, demographic changes, payor portal updates, and CAQH attestations across all active payors.</li>
<li>Serve as the operations-side partner to RCM&mdash;resolving credentialing-driven denials, enrollment gaps, and payor discrepancies, and feeding root-cause learnings back into the team.</li>
<li>Build and maintain the operations KPI scorecard: enrollment turnaround time, approval cycle time, first-pass accuracy, expirables compliance, and denial impact dollars.</li>
<li>Lead training, auditing, and QA for the operations team&mdash;including new specialists, offshore partners, and cross-training across states to eliminate single-points-of-failure.</li>
<li>Partner with the Credentialing Growth Manager to ensure smooth transitions from new-provider onboarding into ongoing payor maintenance and revalidation cycles.</li>
<li>Drive automation roadmap inside CredentialStream&mdash;payor portal automation and sunsetting of legacy spreadsheets and manual trackers.</li>
<li>Manage and develop operations specialists (onshore and offshore), set SLAs, KPIs, and own service-level adherence with external vendors.</li>
<li>Special projects as assigned.</li>
</ul>
Required Education &amp; Experience
<ul>
<li>Bachelor's degree or an equivalent number of years of relevant experience.</li>
<li>5&ndash;8 years of direct payor enrollment and credentialing experience within a multi-site, multi-state healthcare organization, with at least 3 years in an operations-focused leadership or supervisory role.</li>
<li>Deep working knowledge of commercial, Medicare, and Medicaid enrollment workflows, CAQH, PECOS, NPPES, and payor portal mechanics.</li>
<li>Demonstrated track record managing high-volume application pipelines and driving measurable improvements in turnaround time and first-pass accuracy.</li>
<li>Strong analytical skills&mdash;able to build and operate KPI dashboards, identify bottlenecks, and quantify revenue impact of enrollment delays.</li>
<li>Hands-on proficiency with credentialing software platforms (e.g., CredentialStream, Modio, Symplr) and contract/RCM tools (e.g., Rivet, Athena).</li>
<li>Proven ability to manage offshore or vendor production capacity to defined SLAs and quality standards.</li>
<li>Excellent communication and escalation skills across RCM, Operations, Finance, and external payor representatives.</li>
</ul>
Preferred Experience
<ul>
<li>Experience inside a high-growth MSO, specialty medical group, ASC platform, or PE-backed healthcare organization adding multiple markets per year.</li>
<li>Prior experience standing up or scaling a credentialing team through a step-change in headcount (e.g., doubling specialists, integrating offshore production).</li>
<li>Familiarity with vascular/vein, cardiology, or other office-based procedural specialty enrollment nuances (ancillary vs. professional billing rules, site-of-service considerations). &bull; Prior CredentialStream or other credentialing software implementation or optimization experience.</li>
</ul><h3 class="jobSectionHeader">Benefits to Support Your Wellbeing &amp; Lifestyle</h3>

Full-time team members at Metro Vein Centers are eligible for:
<ul>
<li>Medical, Dental, and Vision Insurance</li>
<li>401(k)</li>
<li>Paid Time Off (PTO) + Paid Company Holidays</li>
<li>Company-Paid Life Insurance</li>
<li>Short-Term Disability Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Career Growth &amp; Development Opportunities</li>
</ul>
#LI-Remote<div>
The Metro Vein Centers Difference

Healthy legs. Happier lives. 
At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.

A team united by purpose. 
Our values guide everything we do:
<ul>
<li>Patients First, Always &ndash; Every interaction should make our patients feel valued, heard, and cared for.</li>
<li>Stronger Together &ndash; Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.</li>
<li>A Can-Do Spirit &ndash; We meet every challenge with positivity, flexibility, and problem-solving energy.</li>
<li>Results That Make a Difference &ndash; We're driven to improve lives through meaningful, measurable outcomes.</li>
<li>Commitment to Growth &ndash; We invest in our people, fostering advancement and professional development at every level.</li>
</ul>
Metro Vein Centers is an Equal Opportunity Employer. 
We're committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal &amp; Compliance Notice: 
Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

Your privacy matters. 
To learn more about how we collect, use, and protect your information, please review our privacy policy here.</div></div>

Credentialing Operations Manager

Galen College of Nursing

<div>This position is incentive eligible. 
 
 
At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we&rsquo;ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.
That same passion for excellence in the classroom extends to our offices. At Galen, you&rsquo;ll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.
If you&rsquo;re looking for a career where you can make a difference, grow professionally, and be part of a caring team, we&rsquo;d love for you to apply for the Director of Enrollment Contact Center position today!
Click here to learn more about Galen!
Position Overview:
Galen College of Nursing is on a mission to grow and the team behind student enrollment is at the heart of that effort. We are looking for a Director of Enrollment Contact Center who is a seasoned operational leader with a passion for performance, people development, and process excellence.
This is a high-impact leadership role responsible for the full strategic and operational ownership of our enrollment contact center, a team that serves as the first connection point for prospective students across 25+ campuses nationwide. You will drive the metrics that matter, develop the leaders around you, and build a culture of accountability and excellence that directly supports Galen's enrollment growth.
If you are the kind of leader who thrives on goals, knows how to build and coach high-performing teams, and can turn data into decisions, we want to hear from you.
Key Responsibilities:<ul><li>
Lead contact center strategy and operations across all campus markets, owning omnichannel workflows (voice, SMS, email, chat), service levels, and operational standards that align with institutional enrollment goals.</li><li>
Drive enrollment performance metrics including appointments scheduled, lead-to-appointment conversion, speed-to-lead, show rates, and conversion progression, monitoring trends and making real-time adjustments to improve outcomes.</li><li>
Develop and hold accountable a team of managers, supervisors, and agents through structured coaching plans, scorecards, performance frameworks, and leadership development pathways.</li><li>
Manage workforce planning including staffing models, scheduling, forecasting, and capacity planning aligned to lead volume and seasonality.</li><li>
Own contact center technology including implementation, configuration, and optimization of platforms like Genesys, AI-driven tools, and reporting dashboards, in partnership with IT and vendors.</li><li>
Ensure quality and compliance by establishing call quality standards, auditing processes, and ensuring adherence to TCPA/DNC regulations and institutional policies.</li><li>
Partner cross-functionally with Enrollment, Marketing, Campus Leadership, and Student Services to optimize lead flow, conversion, and the overall student experience.</li></ul>
Position Requirements:
Required:<ul><li>
7-10+ years of leadership experience in a contact center or call center environment with accountability to conversion, sales, or enrollment outcomes.</li><li>
Proven workforce management expertise. You understand staffing models, forecasting, scheduling, and how to align capacity to demand.</li><li>
Strong performance management background. You build frameworks, coach to results, and know how to develop leaders at every level.</li><li>
Data fluency. You use directional and real-time analytics to drive decisions, identify trends, and lead continuous improvement.</li><li>
Experience leading technology implementations or major system upgrades in a contact center environment.</li><li>
Familiarity with TCPA/DNC regulations and data privacy compliance for telephony and SMS communications.</li><li>
Demonstrated success leading multi-site or scaled operations.</li></ul>
Preferred:<ul><li>
Experience with cloud-based contact center platforms such as Genesys or equivalent.</li><li>
Background in higher education enrollment or a similarly regulated service environment.</li><li>
Experience building or overseeing QA, training, and coaching programs.</li><li>
Bachelor's degree in Business, Operations, Communications, or a related field.</li></ul>
Who Should Apply?<ul><li>
You don't need to come from higher education and call center experience alone isn't what sets the right candidate apart here. This role is the right fit if you are:</li><li>
A goal-driven leader who sets high expectations, builds systems to track performance, and holds yourself and your team accountable to results.</li><li>
An experienced people performance manager who knows how to coach both skill and will, developing agents and leaders who grow with the organization.</li><li>
Someone with strong workforce management instincts. You understand how to forecast, staff, and optimize a remote team efficiently.</li><li>
A strategic operator who can zoom out to see the big picture while staying close enough to the data to make real-time adjustments.</li><li>
Comfortable leading remote, distributed teams and keeping them aligned, motivated, and performing at a high level.</li><li>
Energized by meaningful work. Every appointment scheduled and every student enrolled moves us one step closer to addressing the nursing workforce shortage in America.</li></ul>
Benefits
At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans, tuition discounts, along with unique benefits, including:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.</li><li>
Free counseling services and resources for emotional, physical, and financial well-being</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.</li><li>
Referral services for children, elders, and pet care, home and auto repair, event planning, and more.</li><li>
Consumer discounts through Abenity.</li><li>
Retirement readiness, rollover assistance services, and preferred banking partnerships.</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships).</li><li>
Colleague recognition program.</li><li>
Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits.
Note: Eligibility for benefits may vary by location.
Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE).
Galen&rsquo;s Compassionate Care Model Values<ul><li>
Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.</li><li>
Character: I act with integrity and compassion in all I do.</li><li>
Accountability: I own my role and accept responsibility for my actions.</li><li>
Respect: I value every person as an individual with unique contributions worthy of consideration.</li><li>
Excellence: I commit myself to the highest level of quality in everything I do.</li></ul>
Learn more about our vision and mission.
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:
Director of Enrollment Contact Center
Galen College of Nursing</div>

Director of Enrollment Contact Center

USA MULTISERVICES

Job Overview Entry Level - Join our dynamic team as an Enrollment Agent and play a vital role in empowering individuals to access background checks for employment opportunities. In this energetic position, you will serve as a compassionate guide, helping clients navigate complex enrollment processes of fingerprinting services. Your enthusiasm and dedication will ensure that each person receives personalized assistance, fostering healthier communities and brighter futures. This paid position offers an exciting opportunity to make a meaningful impact while developing valuable skills in client engagement.Duties<ul><li>Front desk registration and document review.</li><li>Provide clear explanations of documentation needed for successful enrollment.</li><li>Conduct document verification and perform fingerprint process.</li><li>Process payments.</li><li>Maintain accurate records of client registration and follow-up actions taken</li><li>Support clients in overcoming barriers by offering empathetic listening and tailored solutions.</li><li>Ability to work independently while collaborating effectively within a team environment</li><li>Prior experience not required. Entry level position.</li><li>Join us in making a difference! We are dedicated to supporting our team members with ongoing training opportunities and a positive work environment that values your passion for community service. This is more than just a job &mdash; it&rsquo;s a chance to contribute to healthier lives and stronger communities every day.</li></ul>Pay: $17.00 - $17.50 per hourWork Location: In person

Enrollment Agent

VNSCO

Admissions &amp; Sales Manager &ndash; PreschoolTerra Kids Preschool in Dubai is looking for a friendly and proactive Admissions &amp; Sales Manager to join our growing team.This role is responsible for communicating with parents, presenting our educational programs, and guiding families through the enrollment process.The ideal candidate enjoys working with people, has strong communication skills, and is passionate about early childhood education.Responsibilities<ul><li>Communicate with parents via phone, WhatsApp, and in-person meetings</li><li>Present preschool programs and explain the benefits to families</li><li>Manage incoming leads and convert inquiries into enrollments</li><li>Schedule visits, diagnostic sessions, and meetings with teachers</li><li>Follow up with parents and guide them through the admissions process</li><li>Maintain CRM and track communication with prospective families</li><li>Support daily administrative operations of the preschool</li></ul>Requirements<ul><li>Fluent Russian and English (required)</li><li>Experience in sales, customer service, or education industry</li><li>Strong communication and interpersonal skills</li><li>Organized and responsible personality</li><li>Ability to build trust with parents</li></ul>Preferred Qualifications<ul><li>Experience working in preschools, nurseries, or education centers</li><li>Sales or admissions experience</li><li>Female candidate preferred</li></ul>What We Offer<ul><li>Friendly international team</li><li>Opportunity to grow in the education sector</li><li>Competitive salary + performance bonuses</li></ul>Location: Dubai Marina, UAEJob Type: Full-timePay: AED4,500.00 - AED15,000.00 per month

Nursery Sales Executive (Russian & English Speaking)

Rice University

<div>Special Instructions to Applicants:
 
All interested applicants should attach a resume and cover letter in the Supporting Documents section of the application, preferably in PDF format to avoid any formatting issues.
About Rice:
 
Boasting a 300-acre, tree-lined campus in Houston, Texas, Rice University is ranked among the nation&rsquo;s top 20 universities by U.S. News &amp; World Report . Rice has a 6-to-1 undergraduate student-to-faculty ratio and a residential college system that supports students intellectually, emotionally, and culturally through social events, intramural sports, student plays, lecture series, courses, and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities.
Rice is also a wonderful place to work. Rice faculty, staff, and students share values that are essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rice&rsquo;s culture. They come through in the way we treat each other and the welcome we extend to our visitors. These values can be recalled simply by our name &mdash; RICE &mdash; Responsibility, Integrity, Community, and Excellence.
Position Summary:
 
The Professional Science Master&rsquo;s (PSM) Program Administrator reports to the Executive Director and serves as the operational lead for the program, guiding strategic growth, enrollment planning, and overall program development. Using data-informed decision-making, the role supports long-term sustainability by aligning enrollment strategy, marketing performance, and resource planning with institutional goals.
The position drives external engagement and growth through corporate relations, strategic partnerships, student recruitment, and targeted advertising initiatives. This includes managing and optimizing marketing campaigns through platforms such as Google Ads and Google Analytics to evaluate performance, monitor return on investment, and inform recruitment strategies. The incumbent represents the program at industry conferences, recruitment fairs, and external events, requiring occasional travel and strong outward-facing engagement skills.
In addition, the PSM Program Administrator oversees fiscal management to maintain the program&rsquo;s financial health, including budgeting, forecasting, expense tracking, ledger reconciliation, and financial reporting, ensuring compliance with institutional policies.
The role also manages core administrative functions such as seminar coordination, event planning and execution, student lifecycle management (from recruitment through graduation), application review coordination, and oversight of lecturer hiring and compensation processes. The position requires fluency in application management and CRM systems, along with the ability to translate enrollment and marketing data into actionable strategies.
Ideal Candidate Statement:
 
The ideal candidate for the Professional Science Master&rsquo;s (PSM) Program Administrator role is a strategic, growth-oriented leader who combines the mindset of a program builder with strong operational execution. Serving as the operational lead and key partner to the Executive Director, the individual drives enrollment strategy, marketing performance, and long-term program sustainability through data-informed decision-making. They bring fluency in CRM systems and Slate (application management platform), along with experience managing digital and print advertising, leveraging analytics to optimize campaigns, evaluate return on investment, and strengthen recruitment outcomes. They are equally comfortable representing the PSM program to corporate partners, prospective students, and industry stakeholders, building strategic partnerships that enhance visibility and experiential learning opportunities.
In addition to their strategic and outward-facing strengths, the ideal candidate possesses strong financial and administrative acumen. They confidently manage budgeting, forecasting, Oracle (iO) ledger reconciliations, expense tracking, and financial reporting to ensure program sustainability and compliance with institutional policies. At the same time, they seamlessly oversee core operations including event planning, seminar coordination, admissions workflow management, lecturer hiring and compensation processes, and comprehensive student lifecycle management&mdash;from recruitment through graduation and alumni engagement&mdash;balancing big-picture vision with detailed, day-to-day execution.
Workplace Requirements:
 
This position is exclusively on-site, necessitating all duties to be performed in person at Rice University&rsquo;s Keck Hall from 8 AM&ndash;5 PM, Monday&ndash;Friday. May require occasional evening availability for program-related events. Hybrid/remote work opportunities may be possible on a limited basis outside of the academic year following the completion of the probationary period. Per Rice policy 440 , work arrangements may be subject to change.
Hiring Range: $65,000 minimum, with the hiring salary commensurate with experience.
*Exempt (salaried) positions under FLSA are not eligible for overtime.
Minimum Requirements:
<ul><li>Bachelor&rsquo;s Degree
<ul><li>In lieu of the education requirement, additional related experience, above and beyond what is required, may be substituted on an equivalent year-for-year basis
</li></ul></li><li>3+ years of related experience
<ul><li>In lieu of the experience requirement, additional related education above and beyond what is required may be substituted on an equivalent year-for-year basis
</li></ul></li></ul>Skills:
<ul><li>Ability to develop and initiate new strategies
</li><li>Advanced problem-solving skills
</li><li>Strong verbal and written communication skills
</li><li>Ability to work well under pressure and manage projects simultaneously
</li><li>Strong organizational and time management skills
</li><li>Advanced knowledge of the Microsoft Office suite
</li><li>Strong data analysis skills
</li><li>Knowledge of CRM systems and application management platforms
</li><li>Ability to manage marketing campaigns
</li><li>Ability to work independently and as part of a team to meet expected deadlines and schedules
</li><li>Adept at problem-solving, creating contingency plans, and handling issues when necessary
</li><li>Strong client service orientation and attention to detail
</li><li>Ability to develop complex or multiple program partnerships and funding sources
</li><li>Knowledge of managing budgets and developing financial plans
</li><li>Ability to coordinate events, seminars, and professional development programming 
</li></ul>Preferences:
<ul><li>Master&rsquo;s Degree
</li><li>5+ years of related experience 
</li></ul>Essential Functions:
<ul><li>Serves as the central point of contact for faculty, students, corporate partners, and visitors, providing accurate and timely information and ensuring effective communication across stakeholders
</li><li>Develops, implements, administers, and evaluates programs by conducting research activities within the program, analyzing data, creating reports, reviewing trends, and making program improvement recommendations
</li><li>Leads graduate student recruitment strategy and enrollment management for academic programs, overseeing pipeline development, marketing alignment, application workflow coordination, enrollment forecasting, recruitment event coordination, and representation of the program at industry conferences and external engagements to achieve program growth targets
</li><li>Coordinates advertising and marketing efforts, managing digital and print recruitment campaigns, monitoring performance metrics, and evaluating return on investment to inform enrollment strategy
</li><li>Oversees the full student lifecycle from prospect through graduation, including admissions processing, enrollment tracking, advising coordination, retention monitoring, internship placement support, and degree certification to ensure student success and program completion
</li><li>Develops and implements strategies related to outreach, events, communications, development, partnerships, and fundraising/funding, with a strong concentration on corporate relations
</li><li>Develops strategies to strengthen alumni and employer engagement to support internships, placements, and program visibility
</li><li>Coordinates and plans weekly seminars and program events, including speaker engagement, logistics management, event execution, and post-event assessment. Creates short-term and long-term plans to achieve mission and objectives for the program; collaborates with the Executive Director on financial modeling and enrollment forecasting to ensure long-term program sustainability
</li><li>Devises and manages financial and budgetary plans for the program(s); approves and monitors expenditures, specifically managing and tracking all PSM financial operations, revenue reconciliation from tuition and partnerships, and budget execution in iO
</li><li>Serves as primary departmental contact for financial operations, ensuring adherence to University Policy 201 and 214-03, managing personnel budgeting for staff and faculty instructors, and coordinating with the PSM Faculty Director, PSM Executive Director, and the Assistant Dean on fund availability
</li><li>May supervise small staff (up to three full-time staff), providing functional supervision for administrative or student workers supporting financial or recruitment tasks
</li><li>May teach a course, seminar, or workshop, as requested by the Executive Director or Department Chair
</li><li>Performs all other duties as assigned 
</li></ul>Rice University HR | Benefits: https://knowledgecafe.rice.edu/benefits
Rice Mission and Values: Mission and Values | Rice University
Rice University is committed to ensuring Equal Employment Opportunity and welcoming the fullness of diversity into our candidate pools. Rice considers qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability, or protected veteran status. Rice also provides reasonable accommodations to qualified persons with disabilities. If an applicant requires a reasonable accommodation for any part of the application or hiring process, please get in touch with Rice University&rsquo;s Human Resources Office via email at facstaffada@rice.edu for support. 
 
If you have any additional questions, please email us at jobs@rice.edu. Thank you for your interest in employment with Rice University.</div>
 <div>Boasting a 300-acre tree-lined campus in Houston, Rice University is ranked among the nation&rsquo;s top 20 universities by U.S. News &amp; World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio, and a residential college system, which supports students intellectually, emotionally and culturally through social events, intramural sports, student plays, lectures series, courses and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities.</div>

PSM Program Administrator

Wiregrass Georgia Technical College

<div><div><div>Dean of Enrollment Services and Student Success (VLD)
 
CAMPUS: Valdosta Campus STATUS: Full-time POSTING TYPE: Regular Posting 
 
Provide overall leadership and management of One-Stop Centers operations at multiple campus locations. Oversee all
 
admissions, enrollment, and advising processes, ensuring efficient and accurate service delivery. Supervise, train, and
 
evaluate front- and back-office staff; conduct annual employee performance evaluations. Monitor daily activities to ensure
 
compliance with TCSG policies, institutional procedures, and regulatory requirements while maintaining a positive,
 
professional service environment. Assist with student advising and enrollment support as needed. Manage the One-Stop
 
Centers&rsquo; annual budget, including planning, monitoring, and fiscal accountability. Coordinate with Academic Affairs and
 
other areas to develop, evaluate, and improve admissions and advising processes; run and analyze reports to support
 
class planning and enrollment needs. Develop, review, and recommend school-wide policies and procedures to ensure
 
alignment with institutional goals and operational effectiveness. Oversee the Institutional Effectiveness Assessment
 
Reports for the One-Stop Enrollment Center, including setting objectives, identifying assessment measures, monitoring
 
results, and coordinating follow-up actions. Serve as a college officer in student conduct matters and ensure accurate and
 
timely updates in Maxient. Lead and support student success initiatives aligned with institutional priorities. Assist with
 
management, updates, and account maintenance in Target X and other enrollment management systems. Compile and
 
analyze enrollment data and generate reports to support enrollment campaigns and outreach efforts. Ensure competitive
 
entry programs applications are developed, maintained, and posted on program websites. Serve as a first or second
 
reviewer for competitive admissions applications, as assigned. Collaborate with TCSG personnel on special projects and
 
ensure accurate updates to WGTC data systems. Review and update WGTC webpages, catalogs, and
 
admissions-related content to ensure accuracy and compliance. Support institutional planning, accreditation, and
 
compliance efforts related to enrollment and admissions functions.
 
 
Wiregrass Georgia Technical College seeks to recruit, hire, and retain faculty and staff who display a willingness to support students of
 
underrepresented gender and minority groups, as well as students with disabilities. All employees of the college are required to
 
participate fully in the realization of equity in recruitment, enrollment, retention, graduation, and placement of students enrolled or who
 
seek to become enrolled in programs at the college, with a special emphasis on nontraditional program participants.
 
 
Reasonable Accommodations Statement: To perform the duties of this position successfully, the incumbent must have
 
the appropriate work experience, hold the appropriate certification and credentials, and be able to perform each key
 
position duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to
 
perform the essential functions. Please contact humanresources@wiregrass.edu to request accommodations.
 
 
SUMMARY OF WORKING CONDITIONS
<ul><li>Equipment Used: Standard office equipment.
</li><li>Working Conditions: Category III - No foreseen exposure to hazardous chemicals/pathogens. Probability of
</li></ul>working beyond the normal shift, but not frequently. Periodic travel between major Wiregrass campuses and
 
satellite sites. 
 
MINIMUM QUALIFICATIONS
 
A Master&rsquo;s Degree from an accredited college or University *and* two (2) years of work related experience. 
</div></div><div><div> 
PREFERRED QUALIFICATIONS
 
In addition to meeting all other minimum qualifications, the highly desired candidate will possess one or more of the
 
following: Experience using a customer service management tool; previous experience serving in a managerial role in
 
enrollment management or student affairs; experience in the Technical College System of Georgia.
 
 
SALARY/BENEFITS
 
Salary is $87,000/yr. This position is full‐time and includes standard State of GA benefits such as leave accrual, options
 
for health &amp; other supplemental benefits, and retirement. This position may qualify the successful candidate for the Public
 
Service Loan Forgiveness Program. This position is funded in whole or in part by State/Local/Tuition funds.
 
 
BACKGROUND INVESTIGATIONS
 
Pursuant to college policy, a thorough background investigation, including a criminal history records check and
 
employment history reference checks will be performed for all candidates offered employment. Other checks such as
 
Motor Vehicle Records may be conducted for any candidate receiving an offer, as well as internal candidates prior to
 
being promoted or transferred into a position with the college. Other Required Tests: No additional tests are required for
 
this position.
 
 
Should a candidate be chosen for a 2nd interview, references which support prior work history and employment
 
experience will be contacted. Please note that some employers charge a processing fee to complete employment
 
verifications. If a former employer requires payment to complete employment verification forms, this fee must be paid by
 
the candidate. For positions requiring official transcripts, the candidate will be responsible for ordering and payment for
 
these transcripts. Wiregrass is responsible for payments for criminal history searches, MVR searches, credit checks, and
 
other items listed in the required tests portion above.
 
 
APPLICANT INSTRUCTIONS/INFORMATION
 
Application Deadline: Tuesday, May 12, 2026 or Until Filled
 
 
All application packets MUST be completed via the Online Job Center at https://www.wiregrass.edu/about/employment.
 
As a part of the application process, interested candidates may also be required to upload other documents such as a
 
resume, transcripts, etc (see job center listing for more details). This posting will be removed from the Online Job Center
 
on the date posted above. For more information regarding this position or application instructions, please contact the
 
Human Resources Office at (229) 333‐5356 or humanresources@wiregrass.edu. 
 
 
 
EQUAL OPPORTUNITY EMPLOYER STATEMENT
As set forth in its student catalog, Wiregrass Georgia Technical College does not discriminate on the basis of race, color, creed,
 
national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship
 
status (except in those special circumstances permitted or mandated by law). Any violation or questions may be directed to:
 
Shalonda Sanders, Title IX Coordinator (all campuses), Vice President for Human Resources and Operations, Valdosta Campus,
 
Brooks Hall, Room Rm. 548, (229) 333‐5356 or shalonda.sanders@wiregrass.edu; OR Katrina Royal, Student ADA Section 504
 
Coordinator (all campuses), Director of Special Populations and Tutoring Services, Valdosta Campus, Berrien Hall, Room 100, (229)
 
333‐2100 ext. 1236 or katrina.royal@wiregrass.edu *student ADA student disability claims only. Telephone numbers are accessible
 
to persons who are deaf or hard of hearing through the Georgia Relay by dialing 711 or 1‐800‐255‐0056 from a TTY/TDD. 
 
5/4/2026 12:46:05 Dean of Enrollment Services and Student Success (2660)
 
TCSG Job Code: 10011 EEO Req ID: 1.1 IPEDS: Student and Academic Affairs and Other Education Services
 
Occupations</div></div></div>

Dean of Enrollment Services and Student Success (VLD)

Rice Engineering

<div>Special Instructions to Applicants:
 
All interested applicants should attach a resume and cover letter in the Supporting Documents section of the application, preferably in PDF format to avoid any formatting issues.
About Rice:
 
Boasting a 300-acre, tree-lined campus in Houston, Texas, Rice University is ranked among the nation&rsquo;s top 20 universities by U.S. News &amp; World Report . Rice has a 6-to-1 undergraduate student-to-faculty ratio and a residential college system that supports students intellectually, emotionally, and culturally through social events, intramural sports, student plays, lecture series, courses, and student government. Developing close-knit, diverse college communities is a strong campus tradition, which is why Rice is highly ranked for best quality of life and best value among private universities.
Rice is also a wonderful place to work. Rice faculty, staff, and students share values that are essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rice&rsquo;s culture. They come through in the way we treat each other and the welcome we extend to our visitors. These values can be recalled simply by our name &mdash; RICE &mdash; Responsibility, Integrity, Community, and Excellence.
Position Summary:
 
The Professional Science Master&rsquo;s (PSM) Program Administrator reports to the Executive Director and serves as the operational lead for the program, guiding strategic growth, enrollment planning, and overall program development. Using data-informed decision-making, the role supports long-term sustainability by aligning enrollment strategy, marketing performance, and resource planning with institutional goals.
The position drives external engagement and growth through corporate relations, strategic partnerships, student recruitment, and targeted advertising initiatives. This includes managing and optimizing marketing campaigns through platforms such as Google Ads and Google Analytics to evaluate performance, monitor return on investment, and inform recruitment strategies. The incumbent represents the program at industry conferences, recruitment fairs, and external events, requiring occasional travel and strong outward-facing engagement skills.
In addition, the PSM Program Administrator oversees fiscal management to maintain the program&rsquo;s financial health, including budgeting, forecasting, expense tracking, ledger reconciliation, and financial reporting, ensuring compliance with institutional policies.
The role also manages core administrative functions such as seminar coordination, event planning and execution, student lifecycle management (from recruitment through graduation), application review coordination, and oversight of lecturer hiring and compensation processes. The position requires fluency in application management and CRM systems, along with the ability to translate enrollment and marketing data into actionable strategies.
Ideal Candidate Statement:
 
The ideal candidate for the Professional Science Master&rsquo;s (PSM) Program Administrator role is a strategic, growth-oriented leader who combines the mindset of a program builder with strong operational execution. Serving as the operational lead and key partner to the Executive Director, the individual drives enrollment strategy, marketing performance, and long-term program sustainability through data-informed decision-making. They bring fluency in CRM systems and Slate (application management platform), along with experience managing digital and print advertising, leveraging analytics to optimize campaigns, evaluate return on investment, and strengthen recruitment outcomes. They are equally comfortable representing the PSM program to corporate partners, prospective students, and industry stakeholders, building strategic partnerships that enhance visibility and experiential learning opportunities.
In addition to their strategic and outward-facing strengths, the ideal candidate possesses strong financial and administrative acumen. They confidently manage budgeting, forecasting, Oracle (iO) ledger reconciliations, expense tracking, and financial reporting to ensure program sustainability and compliance with institutional policies. At the same time, they seamlessly oversee core operations including event planning, seminar coordination, admissions workflow management, lecturer hiring and compensation processes, and comprehensive student lifecycle management&mdash;from recruitment through graduation and alumni engagement&mdash;balancing big-picture vision with detailed, day-to-day execution.
Workplace Requirements:
 
This position is exclusively on-site, necessitating all duties to be performed in person at Rice University&rsquo;s Keck Hall from 8 AM&ndash;5 PM, Monday&ndash;Friday. May require occasional evening availability for program-related events. Hybrid/remote work opportunities may be possible on a limited basis outside of the academic year following the completion of the probationary period. Per Rice policy 440 , work arrangements may be subject to change.
Hiring Range: $65,000 minimum, with the hiring salary commensurate with experience.
*Exempt (salaried) positions under FLSA are not eligible for overtime.
Minimum Requirements:
<ul><li>Bachelor&rsquo;s Degree
<ul><li>In lieu of the education requirement, additional related experience, above and beyond what is required, may be substituted on an equivalent year-for-year basis
</li></ul></li><li>3+ years of related experience
<ul><li>In lieu of the experience requirement, additional related education above and beyond what is required may be substituted on an equivalent year-for-year basis
</li></ul></li></ul>Skills:
<ul><li>Ability to develop and initiate new strategies
</li><li>Advanced problem-solving skills
</li><li>Strong verbal and written communication skills
</li><li>Ability to work well under pressure and manage projects simultaneously
</li><li>Strong organizational and time management skills
</li><li>Advanced knowledge of the Microsoft Office suite
</li><li>Strong data analysis skills
</li><li>Knowledge of CRM systems and application management platforms
</li><li>Ability to manage marketing campaigns
</li><li>Ability to work independently and as part of a team to meet expected deadlines and schedules
</li><li>Adept at problem-solving, creating contingency plans, and handling issues when necessary
</li><li>Strong client service orientation and attention to detail
</li><li>Ability to develop complex or multiple program partnerships and funding sources
</li><li>Knowledge of managing budgets and developing financial plans
</li><li>Ability to coordinate events, seminars, and professional development programming 
</li></ul>Preferences:
<ul><li>Master&rsquo;s Degree
</li><li>5+ years of related experience 
</li></ul>Essential Functions:
<ul><li>Serves as the central point of contact for faculty, students, corporate partners, and visitors, providing accurate and timely information and ensuring effective communication across stakeholders
</li><li>Develops, implements, administers, and evaluates programs by conducting research activities within the program, analyzing data, creating reports, reviewing trends, and making program improvement recommendations
</li><li>Leads graduate student recruitment strategy and enrollment management for academic programs, overseeing pipeline development, marketing alignment, application workflow coordination, enrollment forecasting, recruitment event coordination, and representation of the program at industry conferences and external engagements to achieve program growth targets
</li><li>Coordinates advertising and marketing efforts, managing digital and print recruitment campaigns, monitoring performance metrics, and evaluating return on investment to inform enrollment strategy
</li><li>Oversees the full student lifecycle from prospect through graduation, including admissions processing, enrollment tracking, advising coordination, retention monitoring, internship placement support, and degree certification to ensure student success and program completion
</li><li>Develops and implements strategies related to outreach, events, communications, development, partnerships, and fundraising/funding, with a strong concentration on corporate relations
</li><li>Develops strategies to strengthen alumni and employer engagement to support internships, placements, and program visibility
</li><li>Coordinates and plans weekly seminars and program events, including speaker engagement, logistics management, event execution, and post-event assessment. Creates short-term and long-term plans to achieve mission and objectives for the program; collaborates with the Executive Director on financial modeling and enrollment forecasting to ensure long-term program sustainability
</li><li>Devises and manages financial and budgetary plans for the program(s); approves and monitors expenditures, specifically managing and tracking all PSM financial operations, revenue reconciliation from tuition and partnerships, and budget execution in iO
</li><li>Serves as primary departmental contact for financial operations, ensuring adherence to University Policy 201 and 214-03, managing personnel budgeting for staff and faculty instructors, and coordinating with the PSM Faculty Director, PSM Executive Director, and the Assistant Dean on fund availability
</li><li>May supervise small staff (up to three full-time staff), providing functional supervision for administrative or student workers supporting financial or recruitment tasks
</li><li>May teach a course, seminar, or workshop, as requested by the Executive Director or Department Chair
</li><li>Performs all other duties as assigned 
</li></ul>Rice University HR | Benefits: https://knowledgecafe.rice.edu/benefits
Rice Mission and Values: Mission and Values | Rice University
Rice University is committed to ensuring Equal Employment Opportunity and welcoming the fullness of diversity into our candidate pools. Rice considers qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability, or protected veteran status. Rice also provides reasonable accommodations to qualified persons with disabilities. If an applicant requires a reasonable accommodation for any part of the application or hiring process, please get in touch with Rice University&rsquo;s Human Resources Office via email at facstaffada@rice.edu for support. 
 
If you have any additional questions, please email us at jobs@rice.edu. Thank you for your interest in employment with Rice University.</div>

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