enrollment representative

Mosaic Pharmacy Service

Description: Patient Enrollment Representative Company Profile Medicines are powerful &mdash; they can prevent and heal disease, but they can also be costly, ineffective or even harmful if not prescribed and taken correctly. The team at Mosaic Pharmacy Service is helping people get more from their medicines&trade;. Mosaic Pharmacy Service provides comprehensive pharmacy care to medically complex and vulnerable seniors. We provide a patient-focused, pharmacist-driven care model in collaboration with health systems, assisted living facilities and health plans. Our goal is to help our patients feel better about the medications they take every day by simplifying medication regimens, improving adherence, and driving positive outcomes. Mosaic is looking for caring, motivated, and creative individuals to join our team for an innovative new career opportunity. Job Overview As a Patient Enrollment Representative, you are a great communicator who is energized, empathetic, and ready to serve at the frontline of helping seniors and their caregivers. In this role, you&rsquo;ll interact by phone with prospective patients who are interested in learning more about Mosaic and how to enroll. You will be responsible for clearly communicating the value of our service to patients who may ask general questions, request specific information, or need assistance with issues. This role requires strong communication and listening skills that demonstrate compassion and empathy. This is a chance to join a highly motivated team that makes a difference in the lives of people every day Job Duties: Make an average of 120 outbound calls per day to prospective patients using call center technology to educate, inform, and answer questions about available services; enroll patients in the program and schedule an onboarding call with a pharmacy technician. Clearly and compellingly communicate on behalf of Mosaic Pharmacy Service using an approved script provided by the organization. Guide prospective members through the enrollment process, ensuring they understand the commitment and steps to becoming a Mosaic patient. Maintain a positive, professional, and enthusiastic tone on every call. Consistently meet departmental performance metrics (e.g., outbound calls, average appointments scheduled per day, schedule adherence, quality targets, etc.). Escalate patient complaints or concerns promptly to the appropriate supervisor. Appropriately track and record patient interactions/outcomes, and schedule enrollment appointments in Mosaic&rsquo;s technology systems, ensuring accurate documentation. Accept and respond to inbound calls from prospective or current patients, addressing inquiries and completing calls according to procedure. Make follow-up calls as needed to reschedule patients, confirm appointments, and ensure completion of onboarding steps. Demonstrate a strong understanding of Mosaic&rsquo;s offerings to maintain effective, informative conversations with patients. Show discretion and empathy when working with sensitive or confidential patient information. Apply excellent written, verbal, and interpersonal communication skills to deliver accurate information, manage challenging conversations, and uphold Mosaic&rsquo;s standards of professionalism. Use multiple communication channels including sending digital messages to support patient onboarding and ensure timely completion of the enrollment process. Adhere to all required scripting, processes, and protocols. Collaborate with providers (doctors&rsquo; offices) to review the status of patient onboarding and support a smooth transition into Mosaic&rsquo;s services. Always observe all patient confidentiality laws and organizational guidelines. Benefits Annual accrual 160 hours of Paid Time Off 401(k) Plan with employer matching contribution Health, dental, vision insurance Health savings account (HSA) Life insurance Quarterly incentive program We strongly encourage candidates from all backgrounds and every walk of life to apply. We are committed to creating an inclusive and diverse workforce. Every person on our team brings their own unique perspective and it&rsquo;s what makes our products better and our work more rewarding. We&rsquo;re eager to support you so that you can do work you&rsquo;re proud of Requirements: Education High School Diploma, GED, or equivalent is required Experience At least 1 year of contact center, patient-facing provider (doctor) office, or customer service experience is required Prior experience with CRM systems, data entry skills, enrollment communications, quickly learning online management software platforms while multi-tasking on calls strongly preferred Additional Matters This is a full-time position. Employee will work remotely from home Days worked at are Monday through Friday; 40 hours worked per week with shifts between the hours of 9:00 am and 6:30 pm Eastern time and Saturday 10:00 am-2:00 pm. Schedule assigned upon hire. Bilingual/English+Spanish fluency is a plus. Work from home requirements: Qualified applicants must have reliable Internet service (with a minimum of 100 Mbps) and ethernet access at your home. Mosaic will provide equipment (keyboard, monitor, laptop computer, headset etc.). All applicants must provide their own workspace furniture and ensure a secure, quiet workspace free from personal distractions and interruptions. If you experience performance or technology issues, and are within 30 miles of Sterling, Virginia, you may be asked to come on site for further training and technology support. Employee will be required to sign acknowledgement of these job requirements. Work Location: Remote

Patient Enrollment Representative

USA MULTISERVICES

Job Overview Entry Level - Join our dynamic team as an Enrollment Agent and play a vital role in empowering individuals to access background checks for employment opportunities. In this energetic position, you will serve as a compassionate guide, helping clients navigate complex enrollment processes of fingerprinting services. Your enthusiasm and dedication will ensure that each person receives personalized assistance, fostering healthier communities and brighter futures. This paid position offers an exciting opportunity to make a meaningful impact while developing valuable skills in client engagement.Duties<ul><li>Front desk registration and document review.</li><li>Provide clear explanations of documentation needed for successful enrollment.</li><li>Conduct document verification and perform fingerprint process.</li><li>Process payments.</li><li>Maintain accurate records of client registration and follow-up actions taken</li><li>Support clients in overcoming barriers by offering empathetic listening and tailored solutions.</li><li>Ability to work independently while collaborating effectively within a team environment</li><li>Prior experience not required. Entry level position.</li><li>Join us in making a difference! We are dedicated to supporting our team members with ongoing training opportunities and a positive work environment that values your passion for community service. This is more than just a job &mdash; it&rsquo;s a chance to contribute to healthier lives and stronger communities every day.</li></ul>Pay: $17.00 - $17.50 per hourWork Location: In person

Enrollment Agent

Galen College of Nursing

<div>This position is incentive eligible. 
 
 
At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we&rsquo;ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.
That same passion for excellence in the classroom extends to our offices. At Galen, you&rsquo;ll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.
If you&rsquo;re looking for a career where you can make a difference, grow professionally, and be part of a caring team, we&rsquo;d love for you to apply for the Director of Enrollment Contact Center position today!
Click here to learn more about Galen!
Position Overview:
Galen College of Nursing is on a mission to grow and the team behind student enrollment is at the heart of that effort. We are looking for a Director of Enrollment Contact Center who is a seasoned operational leader with a passion for performance, people development, and process excellence.
This is a high-impact leadership role responsible for the full strategic and operational ownership of our enrollment contact center, a team that serves as the first connection point for prospective students across 25+ campuses nationwide. You will drive the metrics that matter, develop the leaders around you, and build a culture of accountability and excellence that directly supports Galen's enrollment growth.
If you are the kind of leader who thrives on goals, knows how to build and coach high-performing teams, and can turn data into decisions, we want to hear from you.
Key Responsibilities:<ul><li>
Lead contact center strategy and operations across all campus markets, owning omnichannel workflows (voice, SMS, email, chat), service levels, and operational standards that align with institutional enrollment goals.</li><li>
Drive enrollment performance metrics including appointments scheduled, lead-to-appointment conversion, speed-to-lead, show rates, and conversion progression, monitoring trends and making real-time adjustments to improve outcomes.</li><li>
Develop and hold accountable a team of managers, supervisors, and agents through structured coaching plans, scorecards, performance frameworks, and leadership development pathways.</li><li>
Manage workforce planning including staffing models, scheduling, forecasting, and capacity planning aligned to lead volume and seasonality.</li><li>
Own contact center technology including implementation, configuration, and optimization of platforms like Genesys, AI-driven tools, and reporting dashboards, in partnership with IT and vendors.</li><li>
Ensure quality and compliance by establishing call quality standards, auditing processes, and ensuring adherence to TCPA/DNC regulations and institutional policies.</li><li>
Partner cross-functionally with Enrollment, Marketing, Campus Leadership, and Student Services to optimize lead flow, conversion, and the overall student experience.</li></ul>
Position Requirements:
Required:<ul><li>
7-10+ years of leadership experience in a contact center or call center environment with accountability to conversion, sales, or enrollment outcomes.</li><li>
Proven workforce management expertise. You understand staffing models, forecasting, scheduling, and how to align capacity to demand.</li><li>
Strong performance management background. You build frameworks, coach to results, and know how to develop leaders at every level.</li><li>
Data fluency. You use directional and real-time analytics to drive decisions, identify trends, and lead continuous improvement.</li><li>
Experience leading technology implementations or major system upgrades in a contact center environment.</li><li>
Familiarity with TCPA/DNC regulations and data privacy compliance for telephony and SMS communications.</li><li>
Demonstrated success leading multi-site or scaled operations.</li></ul>
Preferred:<ul><li>
Experience with cloud-based contact center platforms such as Genesys or equivalent.</li><li>
Background in higher education enrollment or a similarly regulated service environment.</li><li>
Experience building or overseeing QA, training, and coaching programs.</li><li>
Bachelor's degree in Business, Operations, Communications, or a related field.</li></ul>
Who Should Apply?<ul><li>
You don't need to come from higher education and call center experience alone isn't what sets the right candidate apart here. This role is the right fit if you are:</li><li>
A goal-driven leader who sets high expectations, builds systems to track performance, and holds yourself and your team accountable to results.</li><li>
An experienced people performance manager who knows how to coach both skill and will, developing agents and leaders who grow with the organization.</li><li>
Someone with strong workforce management instincts. You understand how to forecast, staff, and optimize a remote team efficiently.</li><li>
A strategic operator who can zoom out to see the big picture while staying close enough to the data to make real-time adjustments.</li><li>
Comfortable leading remote, distributed teams and keeping them aligned, motivated, and performing at a high level.</li><li>
Energized by meaningful work. Every appointment scheduled and every student enrolled moves us one step closer to addressing the nursing workforce shortage in America.</li></ul>
Benefits
At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans, tuition discounts, along with unique benefits, including:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.</li><li>
Free counseling services and resources for emotional, physical, and financial well-being</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.</li><li>
Referral services for children, elders, and pet care, home and auto repair, event planning, and more.</li><li>
Consumer discounts through Abenity.</li><li>
Retirement readiness, rollover assistance services, and preferred banking partnerships.</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships).</li><li>
Colleague recognition program.</li><li>
Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits.
Note: Eligibility for benefits may vary by location.
Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE).
Galen&rsquo;s Compassionate Care Model Values<ul><li>
Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.</li><li>
Character: I act with integrity and compassion in all I do.</li><li>
Accountability: I own my role and accept responsibility for my actions.</li><li>
Respect: I value every person as an individual with unique contributions worthy of consideration.</li><li>
Excellence: I commit myself to the highest level of quality in everything I do.</li></ul>
Learn more about our vision and mission.
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:
Director of Enrollment Contact Center
Galen College of Nursing</div>

Director of Enrollment Contact Center

Macrise Tech Solutions

The Credentialing Specialist is responsible for managing the complete lifecycle of provider credentialing and re-credentialing across various insurance networks, payers, and credentialing platforms. This role requires a proactive, detail-oriented professional with strong follow-up capabilities to ensure ongoing regulatory compliance, uninterrupted provider participation, and efficient billing and authorization workflows. The position plays a critical role in supporting operational efficiency and ensuring accurate, timely reimbursements.Key ResponsibilitiesCredentialing &amp; Compliance<ul><li>Maintain, organize, and regularly update provider credentialing records for both commercial and government payers.</li><li>Oversee and manage CAQH profiles to ensure compliance with CMS regulations and payer-specific credentialing standards.</li><li>Process initial credentialing, re-credentialing, and payer enrollment applications for Medicare, Medicaid, and commercial insurance networks.</li><li>Manage applications, renewals, and documentation related to professional licenses, DEA registrations, and controlled substance certifications.</li><li>Complete provider revalidation processes with government and regulatory bodies within required timelines.</li><li>Coordinate hospital credentialing activities, including managing provider privileges and maintaining active affiliations.</li></ul>Collaboration &amp; Operational Support<ul><li>Work closely with the Revenue Cycle Director and Billing Team to resolve credentialing-related denials, payer concerns, and authorization delays.</li><li>Ensure provider data is accurate and consistent across CAQH, PECOS, NPPES, CMS databases, and internal systems.</li><li>Maintain a centralized credentialing tracker, including provider credentials, expiration dates, payer participation status, and system access information.</li><li>Provide administrative support for credentialing audits, compliance reviews, and regulatory documentation as required</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Wapda Town: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Willing to work the night shift in Wapda Town, Lahore?</li></ul>Experience:<ul><li>Credentialing: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Payer Enrollment & Credentialing Specialist

iSchool

<div>About iSchool
iSchool is a fast-growing EdTech company empowering students with future digital skills. As we continue expanding, we are looking for a results-driven Sales Representative to convert qualified leads into successful enrollments and deliver an outstanding customer experience.
Job Purpose
The Sales Representative is responsible for engaging with qualified leads, understanding their needs, and converting them into customers. This role plays a key part in driving revenue growth, maintaining high conversion rates, and ensuring a smooth and professional customer journey from initial interest to final enrollment.
Key ResponsibilitiesSales Conversion &amp; Customer Engagement<ul><li>
Convert qualified leads into successful sales
</li><li>Understand customer needs and recommend suitable programs
</li><li>Clearly present value and guide customers through enrollment
</li><li>Achieve and exceed sales targets and KPIs
</li><li>Maintain accurate records of interactions and activities
</li></ul>Customer Experience &amp; Relationship Management<ul><li>
Build strong relationships and ensure a smooth customer journey
</li><li>Handle inquiries, concerns, and objections effectively
</li><li>Follow up with leads to maximize conversion
</li></ul>Performance &amp; Target Achievement<ul><li>
Meet daily, weekly, and monthly sales targets
</li><li>Maintain high conversion rates and track performance metrics
</li><li>Continuously improve sales skills and product knowledge
</li></ul>Collaboration &amp; Feedback<ul><li>
Align with Presales team on lead quality
</li><li>Share feedback and insights to improve conversion strategies</li></ul> 
Requirements 
<ul><li>
Fluent English speaker (spoken and written)
</li></ul><ul><li>Minimum 1 year of experience in customer support and sales in offshore accounts is a must</li><li>
Proven ability to handle both inbound support and sales targets</li><li>
Strong communication, negotiation, and problem-solving skills
</li><li>Professional attitude with a customer-focused mindset</li></ul> 

Benefits 
<ul><li>
Competitive salary package
</li><li>Performance-based incentives
</li><li>Clear career growth opportunities within a fast-growing company
</li><li>Dynamic and supportive work environment</li></ul></div>

Sales Executive

Flourish Research

<div>
 
 
 
 
 
 
 
 
 Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives!&nbsp;&nbsp;
 
 We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.
 
 
 
 We are actively hiring multiple Regional Recruitment Leads to join our Patient Engagement and Marketing division.
 
 
 
 
 
 
 
 
 The Regional Recruitment Lead is responsible for driving patient recruitment and engagement strategies across multiple clinical research sites within a defined region. This role leads site-level teams to achieve enrollment goals, optimize funnel performance, and deliver an excellent patient experience. The Regional Recruitment Lead designs and executes regional enrollment strategies, ensures timely follow-up of all patient leads, and partners closely with corporate and site teams using a data-driven, hands-on leadership approach to consistently meet performance and revenue targets.
 
 
 
 
 
 
 
 
 Schedule:&nbsp;&nbsp;
 
 Monday-Friday, Normal Business Hours&nbsp;
 
 
 Location:
 
 Remote with occassional travel to sites, regional offices, and community events.
 
 
 Compensation:
 
 &nbsp; Competitive base compensation + bonus
 
 
 Classification:&nbsp;
 
 &nbsp;Salary, Exempt
 
 
 Benefits:&nbsp;&nbsp;
 
 Health, dental, and vision insurance plans, 401(k) with 4% match, tuition reimbursement, parental leave, referral program, employee assistance program, life insurance, disability insurance, and 15 days of PTO + 10 company holidays.
 
 
 
 RESPONSIBILITIES
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 
 Create and execute strategic recruitment plans in partnership with the corporate patient recruitment team for all assigned studies and locations
 
 
 </li>
 <li>
 
 
 Achieve study enrollment goals and assigned revenue targets
 
 
 </li>
 <li>
 
 
 Guide teams in implementing multi-channel recruitment strategies, including community partnerships, physician referrals, and patient databases
 
 
 </li>
 <li>
 
 
 Ensure an exceptional patient experience from initial contact through screening and enrollment
 
 
 </li>
 <li>
 
 
 Develop relationships with community organizations, patient advocacy groups, and healthcare providers to build sustainable referral networks
 
 
 </li>
 <li>
 
 
 Oversee diversity and inclusion initiatives to ensure representative patient populations in clinical trials
 
 
 </li>
 <li>
 
 
 Monitor leading and lagging performance indicators at the individual and team level and take targeted action to address or prevent underperformance
 
 
 </li>
 <li>
 
 
 Build and maintain a culture of accountability, collaboration, and results
 
 
 </li>
 <li>
 
 
 Prioritize studies and execute patient routing to optimize revenue while meeting enrollment commitments across all studies
 
 
 </li>
 <li>
 
 
 Lead and manage (direct or dotted-line) patient recruiting call center managers, quality and training managers, strategists, and remarketers to achieve key performance indicators
 
 
 </li>
 <li>
 
 
 Manage prescreen programs, ensuring appropriate prioritization, routing, and strategy to support revenue goals, enrollment timelines, and database growth
 
 
 </li>
 <li>
 
 
 Identify and implement coaching, training, and development initiatives for managers and individual contributors
 
 
 </li>
 <li>
 
 
 Identify process and system improvement opportunities and partner with corporate and site support teams to drive enhancements
 
 
 </li>
 <li>
 
 
 Participate in sponsor relations and communications as needed
 
 
 </li>
 <li>
 
 
 Manage and maintain site-level vendor relationships, including sponsor-funded central recruitment campaigns
 
 
 </li>
 <li>
 
 
 Ensure accurate and timely documentation within CRM and CTMS systems
 
 
 </li>
 <li>
 
 
 Ensure patient enrollment teams adhere to all legal, ethical, and professional conduct standards
 
 
 </li>
 <li>
 
 
 Perform additional duties as assigned by management
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Professional Experience
 
 
 
 
 <ul>
 <li>
 
 
 Proven success leading high-performing teams that meet or exceed enrollment and revenue goals
 
 
 </li>
 <li>
 
 
 3+ years managing a patient enrollment team of 5+ representatives
 
 
 </li>
 <li>
 
 
 Call center leadership supporting multi-therapeutic studies preferred
 
 
 </li>
 <li>
 
 
 2&ndash;3 additional years as a patient enrollment representative preferred
 
 
 </li>
 </ul>
 </li>
 <li>
 
 
 
 
 Education
 
 
 
 
 <ul>
 <li>
 
 
 
 Bachelor&rsquo;s degree required; business degree preferred
 
 
 
 </li>
 </ul>
 </li>
 <li>
 
 
 
 
 Training
 
 
 
 
 <ul>
 <li>
 
 
 
 Healthcare sales and call center management training preferred
 
 
 
 </li>
 </ul>
 </li>
 <li>
 
 
 
 Required Capabilities
 
 
 
 <ul>
 <li>
 
 
 Strong knowledge of clinical trial enrollment processes, protocols, and regulations
 
 
 </li>
 <li>
 
 
 Proven leadership of geographically dispersed teams
 
 
 </li>
 <li>
 
 
 Highly data-driven, with the ability to identify trends and take fast, measurable action
 
 
 </li>
 <li>
 
 
 Ability to build a culture of accountability, performance, and results
 
 
 </li>
 <li>
 
 
 Advanced coaching skills, including emotional intelligence and persona-based messaging to improve conversion
 
 
 </li>
 <li>
 
 
 Experience managing and improving KPIs at both individual and team levels
 
 
 </li>
 <li>
 
 
 Ability to create and execute study-specific recruiting strategies
 
 
 </li>
 <li>
 
 
 Expertise in delivering an exceptional, inclusive patient experience
 
 
 </li>
 <li>
 
 
 Proficiency with call center systems, phone platforms, and CRMs
 
 
 </li>
 <li>
 
 
 Strong cross-functional collaboration and communication skills
 
 
 </li>
 <li>
 
 
 Adaptable, solutions-oriented, and effective in dynamic environments
 
 
 </li>
 <li>
 
 
 Relevant therapeutic area experience is a plus
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 
 
 
 
 
 
 Flourish Research offers an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. Apply today to learn more about how you can join us in our mission to save and improve the lives of others!
 
 
 
 Flourish Research is where clinical trials thrive.
 
 
 
 Flourish Research represents one of the industry's most progressive and diversified clinical trial companies with robust capabilities in the therapeutic areas of cardiology/metabolic disorders/renal, CNS, pulmonology, and vaccines.
 
 
 At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality.
 
 
 Flourish Research is driven by a diverse and inclusive community of passionate people who are committed to improving the quality of life of communities around the world. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect.
 
 
 Flourish Research strives to build an organization that attracts and leverages diversity in our staff, which reflects the diversity of our local communities. We promote education, acceptance, and inclusion because there is beauty in diversity. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU!
 
 
 
 
 
 
 
 
 
 
 
 Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.&nbsp;
 
 
</div>

Regional Patient Recruitment Lead - Clinical Research

CITY OF ODESSA

<div>Department: Benefits Reports to: Benefits Manager
Summary: The Benefits Coordinator is responsible assists in coordinating and administering the organization's employee and retiree benefits programs. This position provides technical and operational support for benefits administration, ensures accurate recordkeeping, oversees carrier billing reconciliation, and serves as a key liaison between the organization, insurance carriers, and internal departments. The role ensures compliance with applicable laws, regulations, and organizational policies. Under basic supervision, maintains eligibility data for benefits plans for City employees.<h2 class="jobSectionHeader">
</h2><h4 class="jobSectionHeader">Essential Functions: - Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:</h4> 
<ul><li>
Administer employee and retiree benefits programs, ensuring accurate enrollment, eligibility, and plan administration in HRIS and carrier systems
</li><li>Oversee the accuracy and integrity of benefits records, ensuring proper alignment between HRIS data, payroll deductions, and insurance carrier records</li><li>
Escalates complex benefits inquiries to Benefit Manager
</li><li>Assist in coordinating open enrollment processes, including system configuration, communications, employee and retiree education, and plan documentation review
</li><li>Conduct orientation and enrollment meetings as needed</li><li>
Oversee onboarding and offboarding processes related to benefits eligibility, enrollment, changes, and terminations
</li><li>Maintain retiree benefits administration, including eligibility tracking, billing oversight, premium payment monitoring, and cancellation processing
</li><li>Process insurance carrier invoices, including monthly reconciliation of carrier billing; research and resolve discrepancies</li><li>
Collaborate with HR and payroll teams to ensure accurate benefit deductions and employer contributions
</li><li>Assist with audits, filings, and documentation to ensure compliance with applicable regulations and internal policies</li><li>
Maintain confidentiality of sensitive employee and organizational information</li><li>
Responsible for maintaining HIPAA training for required positions.</li><li>
Supports the departmental operations with regular and timely attendance.</li><li>
Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned</li></ul> 
Minimum Qualifications: 
Education, Training and Experience Guidelines: High School Diploma or GED required; AND two years of computer and clerical experience preferably in Human Resources or Benefits
Knowledge of:
<ul><li>Employer-sponsored health plans and/or benefits administration and confidential records management.</li><li>
Strong proficiency with computer systems and data entry, including HRIS or similar software</li></ul> 
Ability to:<ul><li>
Handle confidential information with discretion</li><li>
Work independently with minimal supervision</li><li>
Interpret and apply basic benefits plan information and procedures</li></ul> 
Skill in:<ul><li>
Accurate and efficient data entry</li><li>
Effective written and verbal communication skills</li><li>
Strong organizational skills and attention to detail</li></ul> 
Physical demands and working environment: Work is performed in a standard office environment.</div>

Benefits Coordinator

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