enterprise applications manager

Con Edison

<div>Overview
The Systems Manager leads a team responsible for maintaining and implementing enterprise business applications that deliver strong business value. This role oversees application roadmaps, upgrades, vendor lifecycles, security and compliance requirements, and software maintenance. The Systems Manager drives modern development practices to support fast changing business needs, manages vendors and service providers, and collaborates closely with IT teams, business partners, project sponsors, and stakeholders to deliver successful technology initiatives.
Partnering closely with Electric and Gas business units, the Systems Manager enables IT solutions that align with enterprise principles and business priorities. This role requires strong leadership across complex, cross functional projects, excellent communication skills, and the ability to build trust through transparency and inclusion. Success depends on a blend of technical expertise, business acumen, disciplined delivery methods, and a commitment to operational excellence, safety, integrity, and continuous improvement.
Responsibilities
Core Responsibilities<ul><li>
Manage a portfolio of IT projects, including resources, scope, budget, schedule, and overall delivery plans.</li><li>
Align IT initiatives and project roadmaps with business area strategies and priorities</li><li>
Partner across IT operations, infrastructure, network planning, cybersecurity, enterprise architecture, analytics, and data management teams</li><li>
Build and lead a high performing, inclusive IT team and drive staff development through targeted training, coaching, and ongoing skill evaluations</li><li>
Lead new system development, vendor integrations, implementations, and ongoing application and technical support</li><li>
Apply enterprise architecture frameworks, middleware technologies, cloud platforms, and modern development methodologies to large scale initiatives</li><li>
Oversee the full project lifecycle, including business analysis, legacy data conversion, and delivery using SDLC, Agile, or approved methodologies</li><li>
Manage change by addressing evolving business needs, scope adjustments, and shifting priorities</li><li>
Develop application, technology, and infrastructure roadmaps for vendor and internally developed solutions</li><li>
Establish strong relationships with vendors, sponsors, and stakeholders while providing direction to resolve cross functional issues</li></ul>
Qualifications
Required Education/Experience<ul><li>
Master's Degree and a minimum 6 years of relevant full-time work experience or</li><li>
Bachelor's Degree and a minimum 8 years of relevant full-time work experience</li></ul>
Preferred Education/Experience<ul><li>
Master's Degree in IT, computer science, business administration, engineering or decision sciences including mathematics, analytics, quantitative methods and a minimum 6 years of relevant full-time work experience in supporting Work Management Systems (WMS) such as ARM, MAXIMIO, etc.</li><li>
Bachelor's Degree in IT, computer science, business administration, engineering or decision sciences including mathematics, analytics, quantitative methods and a minimum 8 years of relevant full-time work experience in supporting Work Management Systems (WMS) such as ARM, MAXIMIO, etc.</li></ul>
Relevant Work Experience<ul><li>
Minimum 6 years' experience designing, developing, implementing and operating technologies in one or more IT domains, e.g. applications, data, solution, infrastructure, process change management, preferred</li><li>
Minimum 3 years leadership or managerial experience, required</li><li>
Interact with senior leadership, external stakeholders and communicate technical concepts to a non-technical audience, required</li><li>
Ability to promote operational excellence, Zero Accident Culture, and Human Performance Improvements through system design and process improvements, required</li><li>
Ability to establish medium and long-term plans, priorities, and estimate, preferred</li><li>
Experience overseeing integrations between Work Management Systems and SAP, GIS, asset management, and related enterprise platforms, preferred</li><li>
Ability to ensure Work Management applications comply with cybersecurity, PII, SOX, disaster recovery, and corporate risk requirements, preferred</li><li>
Experience directing vendors, system integrators, and service providers, including contract, SLA, and performance management, preferred</li><li>
Ability to apply SDLC, Agile, and change management practices to deliver Work Management initiatives efficiently and predictably, preferred</li><li>
Experience managing risks, issues, dependencies, and release planning for Work Management programs and projects, preferred</li><li>
Ability to support field mobility solutions that enable safe, efficient execution and completion of work orders, preferred</li></ul>
Skills and Abilities<ul><li>
Well organized, detail oriented and flexible to handle multiple assignments</li><li>
Strong written and verbal communication skills</li><li>
Ability to inspire and develop staff</li><li>
Develops and delivers effective presentations</li></ul>
Licenses and Certifications<ul><li>
Driver's License Required</li><li>
Project Management Professional (PMP) Preferred</li></ul>
Physical Demands<ul><li>
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday</li><li>
Ability to read small print and symbols</li></ul>
Additional Physical Demands<ul><li>
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.</li><li>
Must be flexible and able to work off-hours as required to support deployments, software and system upgrades, resolve production problems or respond to corporate emergencies</li></ul></div>

Enterprise Applications Manager

Orascom Development

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Identify future business/digital requirements against the current architecture, perform gap analysis, and prepare migration strategies
 </li>
 <li>
 Formalize Business requirements into digital functional requirements
 </li>
 <li>
 Lead the technical arm of new projects
 </li>
 <li>
 Identify Digital Transformation needs and opportunities
 </li>
 <li>
 Present the benefits of new technologies and assets to different internal customer stakeholders
 </li>
 <li>
 Leverage existing Digital assets to address common needs
 </li>
 <li>
 Identify business value from the different data repositories.
 </li>
 <li>
 Lead and manage the adoption of new systems/digital assets
 </li>
 <li>
 Continuously analyze current processes and technologies to identify areas of improvement.
 </li>
 <li>
 Support the development of business cases for new projects
 </li>
 <li>
 Act as an internal digital consultant and bring in internal or external resources to address issues
 </li>
 <li>
 Maintain and govern ODH&rsquo;s &ldquo;transition architecture(s)&rdquo; for temp solutions.
 </li>
 <li>
 Assess products and services in the marketplace to help the Digital Transformation initiatives.
 </li>
 </ul>
 
 
 Knowledge, Skills and Experience
 
 
 <ul>
 <li>
 10+ years of digital experience
 </li>
 <li>
 5+ years&rsquo; experience delivering enterprise solutions.
 </li>
 <li>
 Strong experience with business requitements management, change management, and stakeholders' management
 </li>
 <li>
 Knowledge of at least one Enterprise Architecture framework is must
 </li>
 <li>
 Experience with enterprise Data integration solutions, including ETLs, data cleansing, and RDMS.
 </li>
 <li>
 Experience managing and architecting for multiple enterprise applications implementation projects simultaneously.
 </li>
 <li>
 Experience with Digital implementation governance and vendor management techniques.
 </li>
 <li>
 Experience with enterprise applications implementation, digital projects management, enterprise applications integrations is must.
 </li>
 <li>
 Working knowledge of cloud-based services , SDLC, and Agile projects.
 </li>
 <li>
 Desire to coach and mentor Digital teams including business analysts and data engineers.
 </li>
 </ul>
 
 
</div>

Digital Transformation Manager

OpenGov

<div>OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov&rsquo;s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.<h2 class="jobSectionHeader">
Job Summary:</h2>
The Manager, Workplace Enterprise Applications is responsible for owning the stability, governance, and long-term evolution of OpenGov&rsquo;s core workplace application platforms. This role ensures internal tools are reliable, scalable, and well-documented
This role is based in Pune, India and works closely with US-based Operations and Enterprise Systems leadership teams. Strong cross-regional communication, collaboration, and comfort operating across time zones are critical to success.
This is a player-coach role requiring hands-on administrative experience across workplace systems, combined with the ability to lead a small team and define frameworks that support long-term platform stability.<h2 class="jobSectionHeader">
Responsibilities:</h2><ul><li>
Own the configuration, governance, and lifecycle of OpenGov&rsquo;s &ldquo;workplace&rdquo; application platforms, including collaboration, productivity, and identity-related systems</li><li>
Serve as the primary owner for application-level IAM configuration and access workflows within in-scope systems</li><li>
Lead and mentor a team of workplace application administrators, setting standards for quality, documentation, and operational consistency</li><li>
Remain hands-on in core systems as needed, particularly during periods of growth, transition, or new capability build-out</li><li>
Define and enforce configuration standards and guardrails to ensure reliability, security, and scalability</li><li>
Partner closely with US-based Enterprise Systems, Operations, and Engineering leaders to align execution with global standards and priorities</li><li>
Act as the primary interface between Workplace Applications and IT Operations, Security, HR, Legal, and other internal teams</li><li>
Review incoming requests and ensure solutions are grounded in a clear understanding of the business problem being solved</li><li>
Push back on unclear requirements or over-complex solutions, proposing simpler and more scalable approaches when appropriate</li><li>
Ensure all delivered work includes appropriate documentation, references, and diagrams in Jira and Confluence</li><li>
Help define and evolve frameworks that support long-term platform stability and reduce single-threaded dependencies</li><li>
Support helpdesk workflows related to workplace applications, ensuring clean handoffs and clear ownership boundaries</li><li>
Contribute to improving observability, reliability, and reuse across workplace systems and workflows</li></ul><h2 class="jobSectionHeader"> 
Requirements and Preferred Experience:</h2>
Required<ul><li>
5+ years of experience administering enterprise workplace or internal business applications</li><li>
Hands-on administrative experience with tools such as Okta, Slack, the Atlassian suite, , Google Workspace, and Zoom.</li><li>
Strong understanding of IAM concepts and application-level access models within SaaS platforms</li><li>
Demonstrated ability to operate as a player-coach, balancing hands-on work with people leadership</li><li>
Strong written communication skills, with experience producing clear documentation and standards</li><li>
Experience partnering with cross-functional stakeholders in a shared-ownership model</li></ul>
Preferred<ul><li>
Prior experience managing or mentoring technical administrators (first-time managers considered with strong IC background)</li><li>
Experience working in a global or distributed team environment</li><li>
Familiarity with automation or workflow tools (e.g., Okta Workflows, low-code automation platforms)</li><li>
Experience partnering closely with IT Operations and Security teams</li></ul><h1 class="jobSectionHeader">
Why OpenGov?</h1>
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it&rsquo;s the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything&mdash;from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We&rsquo;ve touched 2,000 communities so far, and we&rsquo;re just getting started.
A Team of Passionate, Driven People
This isn&rsquo;t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.</div>

Manager, Workplace Enterprise Applications

Charter Next Generation

<div><div><div><div>At CNG, we are owners. We empower every individual to make a significant impact &mdash; because every moment matters. Whether you&rsquo;re starting your career journey or aiming for the next level, we foster a supportive environment where your contributions are valued and celebrated. 
Why Join CNG?
Employee Ownership: Every employee receives equity shares, enabling you to participate in our company's growth and prosperity.
Work-Life Balance: We support true work-life integration for all CNG employee owners.
Career Growth: Advance your career within our expanding network of manufacturing facilities with comprehensive training and development programs.
Purpose-Driven Work: Help create sustainable packaging solutions that reduce food waste and protect our environment for future generations.
The Role
From supporting internal teams to developing next-gen materials, our professional roles span strategy, innovation, and purpose. At CNG, you&rsquo;ll do work that matters&mdash;and own it all. 
What You'll Do<ul><li>
Operational Leadership &amp; Lifecycle Management:<ul><li>
Manage the full application lifecycle, including operations, maintenance, and support for assigned enterprise applications.</li><li>
Provide operational oversight to ensure team objectives are met and services remain stable and efficient.</li><li>
Execute operational plans derived from the broader IT strategy, focusing on tactical execution.</li><li>
Drive a culture of accountability and continuous improvement within the application support team.</li></ul></li><li>
Project &amp; Demand Management:<ul><li>
Identify, resource, and lead key application projects, ensuring they are delivered effectively.</li><li>
Facilitate team problem-solving to address operational and team-related challenges.</li><li>
Collaborate with business users and analysts to capture and prioritize application requirements and needs.</li></ul></li><li>
Risk, Compliance &amp; Technical Governance:<ul><li>
Ensure assigned applications comply with all enterprise security and regulatory policies.</li><li>
Maintain a strong understanding of the functional and technical architecture of managed applications to provide expert guidance.</li><li>
Manage risk by identifying potential application failures and implementing mitigation strategies.</li></ul></li><li>
Financial &amp; Vendor Management:<ul><li>
Define and manage the operational budget for assigned applications, including tracking spending.</li><li>
Manage operational vendor relationships and ensure Service Level Agreements (SLAs) are met for specific applications.</li><li>
Work across teams on larger vendor management initiatives and software selections.</li></ul></li><li>
Team Leadership &amp; Stakeholder Influence:<ul><li>
Manage, coach, and develop team members, including managing performance plans and talent development.</li><li>
Provide guidance to support staff and project team members to build organizational capability.</li><li>
Manage relevant stakeholder relationships, acting as a liaison between technical teams and business units.</li></ul></li><li>
Communicate the value and status of application initiatives to stakeholders effectively.</li></ul>
What You&rsquo;ll Bring
Essential Qualifications:<ul><li><ul><li><ul><li>
Bachelor's degree in Information Technology, Computer Science, Business Administration, OR equivalent work experience is important.</li><li>
Minimum of 7&ndash;10 years of experience in IT, with a focus on application management or support.</li><li>
Proven track record of managing complex application lifecycles and operational vendor relationships26.</li><li>
Experience in a leadership or supervisory role, managing team performance and development.</li><li>
Demonstrated experience in project management and budget oversight for functional areas.</li><li>
Technical Acumen: Strong understanding of enterprise application functionality and technical architecture.</li><li>
Operational Excellence: Focus on stability, efficiency, and compliance within the application landscape.</li><li>
Business Acumen: Understanding of business drivers to align application functions with organizational needs.</li><li>
Relationship Management: Ability to collaborate effectively with business users and manage vendor SLAs.</li></ul></li></ul></li></ul>
Compensation &amp; Benefits
Total Rewards:<ul><li>
Employee Ownership &ndash; Become a company owner day 1!</li><li>
Full medical, dental, and vision insurance upon hire</li><li>
Holiday Pay</li><li>
Paid vacation</li><li>
401(k) with company match</li><li>
Performance-based bonuses</li><li>
Tuition reimbursement</li><li>
Career advancement opportunities across 15+ facilities</li></ul>
Ready to Own Your Future?
Join a team where every voice matters, every contribution counts, and every employee shares in our success.
 Charter Next Generation is an Equal Opportunity Employer committed to creating an inclusive environment for all employees.
Learn More About CNG:<ul><li>
Visit our careers page: cnginc.com/careers</li><li>
Discover our employee ownership program: cnginc.com/careers/employee-ownership</li><li>
See what makes us different: cnginc.com/careers/why-cng</li></ul>
#LI-KK1
#WeAreCNG</div></div></div></div>

Enterprise Application Manager

Mobilink Bank

<div>
 
 
 Job Title:
 
 Manager, Applications Integration
 
 
 
 Department:
 
 Information Technology
 
 
 
 Grade:
 
 AVP
 
 
 
 Reports to:
 
 Executive Manager, Applications integration
 
 
 
 Location:
 
 Head-Office
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Evaluate stakeholder needs and architect comprehensive Functional Specification Documents (FSD) with internal and external partners for Alternate Delivery Channels (ADC).
 </li>
 <li>
 Lead the end-to-end middleware and digital banking applications upgradation life cycle overseeing everything from initial feasibility and effort estimation to complex migrations and long-term application maintenance.
 </li>
 <li>
 Translate middleware architecture and existing functionality into system flows, flowcharts, and database designs to guide the internal and external teams.
 </li>
 <li>
 Supervise all patch deployments, system upgrades, and version releases within the defined middleware project scope and timelines.
 </li>
 <li>
 Enforce industry-standard implementation practices and architectural design patterns across all banking applications.
 </li>
 <li>
 Facilitate peer reviews and user testing phases; provide support for listing detailed middleware use cases with stakeholders and technical support to ensure robust system development.
 </li>
 <li>
 Coordinate the full testing suite, including System Integration Testing (SIT) and User Acceptance Testing (UAT), in collaboration with internal and external partners.
 </li>
 <li>
 Follow all organizational and IT security policies to ensure safe and stable operations.
 </li>
 <li>
 Conduct thorough impact analysis to identify potential breaking changes in APIs, messaging protocols, or data mappings
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Have knowledge/experience of Middleware and ATM switches (IRIS, UBPS).
 </li>
 <li>
 Banking/Fin Tech Experience in application domain.
 </li>
 <li>
 Middleware Application migration/upgradation experience.
 </li>
 <li>
 Knowledge of ISO 8583 and ISO 20022.
 </li>
 <li>
 Have knowledge of core and branchless banking applications.
 </li>
 <li>
 Expert level knowledge of standard development tools (VS, PL/SQL, MSSQL, Oracle, ASP, C# .net).
 </li>
 <li>
 Have knowledge of SDLC and adherence with all phases.
 </li>
 <li>
 Have good verbal and written communication skills.
 </li>
 <li>
 Aware of Incident and Change Management best practices.
 </li>
 <li>
 A disciplined approach to documentation and change management.
 </li>
 <li>
 Knowledge of API gateway (Kong).
 </li>
 <li>
 Working experience with Rest and Soap Based Apis.
 </li>
 </ul>
 
 
 
 
 
 Essential Skills:
 
 
 <ul>
 <li>
 Proficient in MS Office
 </li>
 <li>
 Strong analytical skill
 </li>
 <li>
 Team management
 </li>
 <li>
 Time management
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Customer Relationship
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Sound communication and interpersonal skills
 </li>
 </ul>
 
 
 
 
 
 
 
 
 About MMBL:
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 58 million registered users including 22+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100+ branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 
 Why Join MMBL?
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavour.
 
</div>

Manager, Applications Integration

<div>We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 
What you'll build
As an Application Engineer, you will be a key contributor to the development of the new Enterprise Service Management platform at SAP, based on SAP ESM. You will collaborate closely with product owners, process consultants and technical experts to design, implement, and optimize solutions for many lines of business (HR, Finance &amp; Administration, Learning, Sales, etc).
In your daily work, you will
<ul><li>primarily design and build scalable, secure, and high-performing applications. You will be responsible for the full development lifecycle, from initial design to deployment and maintenance.</li><li>
create clean, efficient, and well-documented code. You will also participate in code reviews to ensure quality and continuous improvement.</li><li>
work with cross-functional teams, including product managers, process consultants, and software architects, to define new features and ship a high-quality product in an Agile environment.</li><li>
optimize and automate the software delivery pipeline, including implementing automated testing to ensure frequent and reliable releases</li></ul> 
What you bring:<ul><li>
Proven experience in designing and implementing enterprise solutions, preferably in the ITSM/ESM domain.</li><li>
Strong educational qualifications (Bachelor or Master in IT, Software engineering, Business Informatics or related fields).</li><li>
Solid understanding of microservices architecture.</li><li>
3 to 5 years of experiences in full-stack development, including knowledge of Cloud Application Programming Model (CAP).</li><li>
Experience in developing web applications using SAPUI5/Fiori.
</li><li>Foundation in Java programming and experience in leveraging Spring Boot.
</li><li>Work experience with SAP CDS/CQN, oData/REST/SOAP based services, HANA, XSUAA/OAuth2/JWT.
</li><li>Practical experience with SAP BTP (deployment, monitoring).
</li><li>Customer centric mindset with strong service and can-do attitude.</li></ul> 
Where you belong:
We are responsible for harmonizing and optimizing SAP's business support processes on a user-centric, innovative ESM@SAP platform, based on SAP ESM. By creating this solution, we serve all SAP lines of business, Employees, Customers and Partners. 
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best 
We win with inclusion
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world 
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training 
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability 
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 430644 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.</div>

Application Engineer - Enterprise Service Management (ESM)

Nextech Packages Pvt. Ltd

Software Support &amp; Deployment Manager (SaaS / Retail ERP)Location: Gulberg II, Lahore (Onsite) Industry: SaaS | Retail Technology | Cloud ERP Salary Range: PKR 40,000 &ndash; 150,000 per month Experience Required: 2 to 4+ years (ERP/SaaS exposure preferred) Reporting To: CEO + COO Job Type: Full-timeAbout TradeUnleashedTradeUnleashed is a modern Omni-Channel Cloud Retail Management System (RMS) and one of Pakistan&rsquo;s leading Retail ERP SaaS platforms, built for retail, manufacturing, and eCommerce businesses.Our cloud-based system integrates POS, inventory, order management, accounting, logistics, and eCommerce into a single platform&mdash;helping businesses automate operations and gain real-time visibility across stores, warehouses, and online channels.Role OverviewWe are looking for a Software Support &amp; Deployment Manager to support client onboarding, ERP deployment, configuration, and day-to-day technical support of the TradeUnleashed platform.This is an onsite, hands-on role ideal for candidates who want to grow their career in SaaS, ERP systems, customer support, and software deployment.Key ResponsibilitiesSoftware Deployment &amp; Configuration<ul><li>Assist in deployment and setup of TradeUnleashed modules including:</li><li>Cloud POS</li><li>Inventory &amp; stock management</li><li>Orders, accounts &amp; reporting</li><li>eCommerce &amp; courier integrations</li><li>Configure the system according to customer business requirements.</li><li>Support testing, data verification, and go-live activities.</li><li>Follow deployment checklists and SOPs provided by the team.</li></ul>Technical Support<ul><li>Handle customer support tickets related to:</li><li>System configuration</li><li>Data mismatches</li><li>Workflow or usage issues</li><li>Troubleshoot issues and escalate complex cases to senior team members.</li><li>Coordinate with internal teams for bug fixes and enhancements.</li><li>Provide basic system training and usage support to customers.</li></ul>Integrations Support<ul><li>Assist in supporting integrations with:</li><li>Shopify &amp; other eCommerce platforms</li><li>Courier and logistics partners</li><li>Accounting systems</li><li>Help with API setup, data mapping, and sync validation (under supervision).</li></ul>Documentation &amp; Learning<ul><li>Maintain basic documentation, FAQs, and user guides.</li><li>Update internal notes and support knowledge base.</li><li>Continuously learn system features and customer workflows.</li></ul>Required Skills &amp; ExperienceTechnical Skills<ul><li>1&ndash;3+ years experience in software support, ERP support, SaaS operations, or IT helpdesk.</li><li>Basic understanding of cloud-based software systems (POS, inventory, accounting).</li><li>Familiarity with support ticketing tools (Freshdesk, Jira, Zendesk, etc.).</li><li>Basic knowledge of databases or SQL is a plus (not mandatory).</li><li>Willingness to learn APIs and integrations.</li></ul>Soft Skills<ul><li>Good communication skills and a customer-friendly attitude.</li><li>Strong problem-solving and learning mindset.</li><li>Ability to work onsite and handle multiple tasks.</li><li>Team player with attention to detail.</li></ul>Education<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, Software Engineering, or related field (preferred).</li><li>Fresh graduates with relevant internships or ERP exposure are encouraged to apply.</li></ul>Performance MeasurementSuccess will be measured by:<ul><li>Timely completion of deployment tasks.</li><li>Support ticket resolution and customer feedback.</li><li>Accuracy of configurations and data handling.</li><li>Willingness to learn and grow within the role.</li></ul>Why Join TradeUnleashed?<ul><li>Opportunity to work with a live SaaS ERP product used by real businesses.</li><li>Strong learning and growth path into Senior Support, Deployment, or Customer Success roles.</li><li>Hands-on exposure to retail ERP, integrations, and cloud systems.</li><li>Professional onsite work environment in Gulberg II, Lahore.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Total Years of Experience in Software Support &amp; Deployment?</li><li>Current Salary?</li><li>Expected Salary?</li></ul>Work Location: In person

Software Support & Deployment Manager (SaaS / Retail ERP)

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