enterprise business analyst

WebDigitalSphere

<p>We are seeking an experienced <b>Senior Business Analyst (6&ndash;7 years of experience)</b> with a solid background in <b>IBM Maximo (MAS)</b> to join our dynamic, globally distributed team. The ideal candidate will act as a key bridge between business requirements and technical solutions, ensuring successful delivery and optimization of Maximo-related projects for enterprise clients across the <b>U.S. and Europe</b>.</p><p><b>Key Responsibilities:</b></p><ul><li>Work closely with business stakeholders to gather, analyze, and document requirements related to <b>IBM Maximo (MAS)</b> systems and business processes.</li><li>Collaborate with technical teams to design, configure, and implement solutions aligned with client objectives.</li><li>Conduct <b>QA and testing</b> to ensure system functionality, data accuracy, and performance meet business needs.</li><li>Utilize <b>SQL</b> for data analysis, reporting, and validation of system changes.</li><li>Develop and maintain comprehensive <b>business and technical documentation</b>, including process flows, user manuals, and functional specifications.</li><li>Create insightful <b>business reports and dashboards</b> to support decision-making.</li><li>Facilitate user training sessions and provide post-implementation support.</li><li>Ensure that all projects are delivered on time, within scope, and aligned with quality standards.</li><li>Act as a subject matter expert for IBM Maximo (MAS), advising on best practices and optimization strategies.</li></ul><p><b>Required Qualifications &amp; Skills:</b></p><ul><li><b>6&ndash;7 years of proven experience</b> as a Business Analyst, preferably in enterprise environments.</li><li>Hands-on experience with <b>IBM Maximo (MAS)</b> configuration, customization, and functional support.</li><li>Strong understanding of <b>business process mapping</b>, <b>workflow automation</b>, and <b>data integration</b> within Maximo.</li><li>Proficiency in <b>SQL</b> for data querying and analysis.</li><li>Experience in <b>QA/testing</b>, issue tracking, and validation processes.</li><li>Excellent analytical, problem-solving, and documentation skills.</li><li>Strong communication and collaboration abilities with cross-functional teams.</li><li>Bachelor&rsquo;s degree in <b>Computer Science, Information Systems, Business Administration</b>, or a related field.</li></ul><p><b>Benefits:</b></p><ul><li>Work <b>remotely</b> from anywhere in Pakistan.</li><li><b>USD-based salary</b> with performance incentives.</li><li>Opportunity to work with <b>global enterprise clients</b>.</li><li>Collaborative, supportive, and growth-oriented work culture.</li><li>Chance to build expertise in <b>IBM Maximo (MAS)</b> and enterprise digital transformation</li></ul><p>Job Type: Full-time</p><p>Work Location: Remote</p>

Business Analyst (IBM Maximo MAS)

State of Washington

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div><br>
<p></p><div><br>
<br>
<div><b>About WSDOT</b></div><div>
The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world&rsquo;s widest tunneling project, and operates the largest ferry system in the nation!</div><div></div><div><b><br>
The Opportunity</b></div><div>
WSDOT&rsquo;s Technology Services Division (TSD) is seeking a senior enterprise IT Business Analyst to support Washington State Ferries (WSF) by providing expert-level guidance and leadership in the planning, evaluation, and implementation of information technology solutions that advance operational and strategic objectives. Serving as a single-resource role, this position will independently lead complex, multi-stakeholder initiatives involving enterprise systems, vessel and terminal technologies, and regulated operational environments, elicit and validate business requirements, evaluate solution feasibility; and design or recommend process improvements aligned with enterprise architecture, cybersecurity standards, and operational needs. The TSD Business Analyst will also play a key role in strengthening Transportation Systems Division business analysis and intake processes by developing repeatable frameworks and mentoring project teams and business stakeholders, while serving as a trusted advisor to executive leadership and ensuring compliance with statewide IT policies and regulatory requirements. Our top candidate will demonstrate advanced analytical and problem-solving skills, deep business analysis expertise, and clear, effective communication skills.</div><div></div><div><b><br>
What to Expect</b></div><div>
Among the varied range of responsibilities held within this role, the TSD Business Analyst will:</div><div><ul><li>
Independently identify, elicit, and analyze complex business needs across enterprise and ferry operations.</li><li>
Develop actionable technical and functional specifications from complex business requirements.</li><li>
Provide strategic guidance to executive and operational stakeholders.</li><li>
Serve as a subject matter expert, mentor project teams, business units, and other IT resources on business analysis practices, process frameworks, maritime-specific operational considerations, and governance standards.</li><li>
Independently lead planning, coordination, and execution of complex IT initiatives.</li><li>
Monitor project budgets, expenditures, and milestones.</li><li>
Maintain operational readiness for field support as needed.</li><li>
Conduct on-site observations and engage with field teams to gather business requirements and support project initiatives.</li><li>
Provide on-site support as needed to facilitate project planning, requirements gathering, and operational alignment.</li><li>
Act as the senior-level intake authority for new technology initiatives entering the TSD.</li><li>
Support emergent or high-priority initiatives that require independent judgment and senior level expertise to assess, prioritize, and resolve challenges</li></ul></div><div></div><div><b><br>
Qualifications</b></div><div>
To be considered for this opportunity, the following are required:</div><div><b>
Project Delivery &amp; Vendor Management</b></div><div><ul><li>
Demonstrates ability to independently deliver IT projects, including procurement, contracting, and implementation of end-to-end third-party technology solutions (SaaS/COTS).</li><li>
Ability to ensure initiatives align with enterprise objectives, regulatory requirements, and operational priorities.</li></ul></div><div><b>
Business Analysis &amp; Enterprise Project Support</b></div><div><ul><li>
Skills to apply advanced business analysis skills to assess complex requirements, identify gaps, and provide actionable solutions.</li><li>
Experience supporting enterprise-level project planning, governance, and prioritization to ensure technology solutions meet both operational and strategic needs.</li></ul></div><div><b>
Regulatory &amp; Compliance Awareness</b></div><div><ul><li>
Knowledge of and ability to apply federal, state, and agency compliance standards to ensure procurement, funding, and project delivery meet all regulatory frameworks (e.g., FTA, FHWA, FEMA, PCI DSS, USCG cybersecurity standards).</li><li>
Ability to ensure adherence to policies while enabling operational efficiency.</li></ul></div><div><b>
Communication &amp; Stakeholder Engagement</b></div><div><ul><li>
Demonstrates strong written and verbal communication skills to engage all stakeholders, including executive leadership.</li><li>
Ability to translate technical information for nontechnical audiences, facilitates informed decision-making, and builds collaborative relationships across IT, operations, and external partners.</li></ul></div><div><b>
Growth Mindset</b></div><div><ul><li>
Actively demonstrates a commitment to learning and growth.</li></ul></div><div><b>
Service-Oriented</b></div><div><ul><li>
Takes action to meet the needs of others.</li></ul></div><div></div><div><br>
In addition to the above competencies, the following are also required:</div><div><ul><li>
A valid driver&rsquo;s license and the ability to operate state-owned vehicles.</li><li>
Ability to obtain a Transportation Worker Identification Credential (TWIC) card within the first six (6) months of employment.</li></ul></div><div></div><div><br>
It is preferred that qualified candidates also have:</div><div><b>
Foundational Knowledge in Information Technology &amp; Business Administration</b></div><div><ul><li>
Demonstrates advanced competency in IT leadership by applying foundational knowledge of information technology and business administration to effectively manage enterprise IT operations, align IT strategies with organizational goals, and oversee technical teams demonstrated through formal education, and/or professional experience.</li></ul></div><div><b>
Advanced Business and Financial Acumen</b></div><div><ul><li>
Demonstrates an advanced understanding of business operations, financial management, and budgeting principles to evaluate project feasibility, develop funding strategies, and ensure compliance with federal and state requirements (e.g., FTA, FHWA, FEMA).</li><li>
Skills and the ability to apply strategic thinking to align IT and business initiatives with enterprise goals and fiscal accountability.</li></ul></div><div><b>
Project and Change Management Skills</b></div><div><ul><li>
Demonstrates competency in project management, Lean, and organizational change management (e.g., PMP, CAPM, Lean certification, Prosci OCM) to deliver IT products and services with efficiency and measurable business value.</li></ul></div><div><b>
Continuous Improvement and Efficiency Mindset</b></div><div><ul><li>
Ability to apply Lean Six Sigma principles to optimize efficiency, reduce waste, and improve processes.</li><li>
Fosters a culture of continuous improvement to enhance IT operations and project delivery.</li></ul></div><div></div><ul><li><br>
<b><i>To review the full Position Description, please follow the directions in the Contact Us section of this posting.</i></b></li></ul><div></div><div><b><br>
Important Notes</b></div><div><ul><li>
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant&rsquo;s suitability and competence to perform in the position.</li><li>
This position offers flexible/hybrid remote work options.</li><li>
This recruitment may also be used to fill additional positions per business needs.</li><li>
The salary listed includes the legislative approved 5% salary premium for positions in King County.</li><li>
In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.</li><li>
WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit <i>www.uscis.gov</i></li></ul></div><div></div><div><b><br>
Why WSDOT</b></div><div><ul><li>
Work-Life Balance &ndash; We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals&rsquo; lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.</li><li>
Paid Leave &ndash; In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!</li><li>
Tuition Assistance &ndash; Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.</li><li>
Plan For Your Future &ndash; WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.</li></ul></div><div></div><div><br>
Check out this video to learn more: Why WSDOT?</div><div></div><div><b><br>
How to Apply</b></div><p>
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the &ldquo;Work Experience&rdquo; portion of the application be completed in as much detail as possible.</p><p>
In order to be considered for this opportunity, please include the following with your online application:</p><div><ul><li>
An attached Resume outlining (in reverse chronological order) your experience to date.</li><li>
An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.</li><li>
Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the &ldquo;References&rdquo; section of the online application; does not require an additional attachment.</li></ul></div><div></div><p><b><br>
Please click the &quot;APPLY&quot; button to proceed.</b> Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.</p><p></p><div><i><br>
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.</i></div><div></div><div><b><br>
Contact Us</b></div><div>
For inquiries about this posting, you may contact the assigned Recruiter at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference <b>25DOT-HQ-04774 </b>in the subject line.</div></div></div></div><p></p>

TSD Business Analyst (IT Business Analyst – Senior/Specialist) | Ferries Division

Managed Staffing, Inc.

<div>
 <p>
  GENERAL FUNCTION
 </p>
 <p>
  The IS Application Security Analyst will support the execution, planning, and administration of the Vulnerability Management function within Information Security (IS). The Vulnerability Management Analyst executes core processes in the vulnerability management program focused on vulnerability assessments, penetration testing and social engineering. Additionally, they will support the remediation of vulnerabilities resident within systems to minimize the organizations&rsquo; potential attack surface for exploitation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Analyst will provide oversight, drive, facilitate and coordinate the management of vulnerabilities across the enterprise. The Analyst must understand underlying application code approaches in order to effectively review and respond to application security scans. While technical involvement is required, this role is not intended to perform direct remediation. The Analyst will support automated scans and may provide post-development testing assistance to validate that vulnerability remediation efforts are appropriately tested.
 </p>
 <p>
  <br/>
 </p>
 <p>
  BASIC QUALIFICATIONS &bull; Bachelor&rsquo;s degree computer science, IT or equivalent &bull; 3+ years of experience in IT or IS or Compliance &bull; Experience with major standards such as: SOC 1-2, ISO 27001/2, PCI DSS, HITRUST, SANS, NIST &bull; Demonstrated experience in implementing compliance frameworks for financial services organization or organizations with similar information security needs and requirements &bull; Familiarity and understanding of broad range of IT hardware and software products &bull; Strong project management skills &bull; Excellent presentation, verbal communication, and written skills &bull; Excellent analytical and problem-solving skills &bull; Experience managing typical enterprise security and intrusion detection systems &bull; Ability to work in a collaborative environment across business and technology teams &bull; Ability to interpret application structures and code approaches at a high level in order to review and respond to scan results
 </p>
</div>


Information Security Analyst

Jobs In Tourism

<p>We are seeking a Business Intelligence Analyst to join our Business Analytics team. You&rsquo;ll develop a deep understanding of our business and contribute to our continued growth by providing actionable insights that shape our operational strategies.</p><p>This is an opportunity to make a significant impact in a fast-paced environment.</p><p>Responsibilities</p><ul><li>Develop a solid understanding of the business, the contribution of each department, and the metrics that drive performance</li><li>Work jointly with department heads and analysts to define KPIs and reports for company-wide performance measurement</li><li>Implement reports and dashboards using Enterprise reporting software</li><li>Perform ad-hoc analyses to answer business questions and seek data-based insights for business operations improvement</li><li>Maintain a corporate repository of metric definitions, ensuring clarity and consistency</li><li>Monitor data quality and resolve any issues in collaboration with data owners</li></ul><p>Requirements and skills</p><ul><li>At least one year experience in a similar role (business analyst, data analyst, reporting analyst, or quantitative analyst)</li><li>Proficiency with reporting software like Tableau and a strong understanding of databases and SQL</li><li>Bachelor&rsquo;s Degree in Computer Science, Engineering, Math, Physics, Finance, Economics or a related field</li><li>Excellent communication skills, with the ability to listen and articulate your ideas clearly</li><li>Analytical, diligent, and rigorous in your approach to problems</li><li>Curiosity about data and a passion for finding answers hidden in data sets</li><li>Bonus points for experience in consulting, operations, statistics, predictive</li></ul><p><b>Interested candidates may share your resume recruit@jobsintourism.in or whatsatpp : 8136898513</b></p><p>Job Type: Full-time</p><p>Pay: ₹15,000.00 - ₹25,000.00 per month</p><p>Work Location: In person</p>

Business Intelligence Analyst

Dalil Information Technology | UAE

<div>
 <p>
  <strong>
   About the Job
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Title:
  </strong>
 </p>
 <p>
  Lead Information Technology Business Analyst
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Department:
  </strong>
 </p>
 <p>
  Innovation and Technology
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location:
  </strong>
 </p>
 <p>
  Abu Dhabi, UAE
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Company
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are a dynamic and fast-growing IT company specialising in cutting-edge technology solutions for businesses of all sizes. As we continue to expand, we are seeking a highly skilled, detail-oriented, and motivated
  <strong>
   Lead Information Technology Business Analyst
  </strong>
  to join our team.
 </p>
 <p>
  <strong>
   Role Summary.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a
  <strong>
   Lead Information Technology Business Analyst
  </strong>
  at [Company Name], a leading AI and IT solutions provider based in the UAE, you will play a pivotal role in bridging the gap between business needs and technology solutions. You will work closely with internal teams, stakeholders, and clients to understand complex business requirements and translate them into actionable IT strategies, ensuring the successful design, implementation, and optimisation of technology solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Collaborate with cross-functional teams to define, validate, and refine product roadmaps aligned with strategic objectives.
  </li>
  <li>
   Translate business goals into clear, actionable requirements, functional specifications, and user stories.
  </li>
  <li>
   Conduct market and competitor analysis to incorporate modern digital trends, automation, and AI-driven capabilities.
  </li>
  <li>
   Identify business and process gaps and recommend technology-enabled improvements using analytics and AI tools.
  </li>
  <li>
   Work closely with government and enterprise stakeholders to capture priorities, pain points, KPIs, and regulatory constraints.
  </li>
  <li>
   Develop wireframes, process models, and business cases using tools such as BPMN, UML, Figma, and Miro.
  </li>
  <li>
   Lead or actively participate in Agile ceremonies, including backlog grooming, sprint planning, and retrospectives.
  </li>
  <li>
   Operate effectively in fast-paced, product-oriented, and transformation-driven environments.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills &amp; Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   8+ years of experience in business analysis, product management, or digital transformation initiatives.
  </li>
  <li>
   Proven leadership in delivering large-scale digital transformation programs, preferably in government environments.
  </li>
  <li>
   Strong understanding of AI/ML integration within enterprise and government digital platforms.
  </li>
  <li>
   Strong experience in leading teams, managing senior stakeholders, and driving cross-functional alignment to ensure program success, ensuring that all parties are aligned with the digital transformation vision.
  </li>
  <li>
   Excellent communication, strategic planning, and road map ownership skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Mandatory Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Native Arabic speaker with full professional fluency in English (written and verbal).
   </strong>
  </li>
  <li>
   <strong>
    Previous experience working on government projects is mandatory.
   </strong>
  </li>
  <li>
   <strong>
    Proven involvement in digital transformation initiatives within government entities, including eGovernment, smart services, or national platforms.
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Educational Degree Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's in Information Technology, Computer Science, or Business Administration
  </li>
  <li>
   Master&rsquo;s Degree in Business Administration (MBA) or Information Systems
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Relevant Certifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA)
  </li>
  <li>
   Project Management Professional (PMP) or Agile Certified Practitioner
  </li>
  <li>
   Professional certifications such as PMI-PBA and Agile BA.
  </li>
  <li>
   TOGAF for enterprise architecture (especially in larger organisations)
  </li>
  <li>
   For AI-focused companies, familiarity with Data Science or Machine Learning certifications can be a big plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Bonus Skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Solid knowledge of Agile/Scrum and SAFe frameworks.
  </li>
  <li>
   Familiarity with tools such as Power BI, Tableau, Notion AI, ChatGPT, Zapier, Make.com.
  </li>
  <li>
   Understanding of AI use cases in process automation, customer experience, decision support, and analytics.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Application Process
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Interested applicants are invited to
  <strong>
   apply via LinkedIn
  </strong>
  and send their updated CV to
  <strong>
   recruitment@dalil.tech
  </strong>
  . Join us in driving the region&rsquo;s digital transformation and play a key role in securing the Senior Information Technology Business Analyst.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Only shortlisted candidates will be contacted.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   #Leadership #BusinessAnalysis #DigitalTransformation #AI #MachineLearning #TechCareers #UAEJobs #GovernmentTech t #AI #GCCJobs #UAEJobs #Analyst #DalilTech
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Data Protection &amp; Privacy Statement
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  By applying for this role, you consent to the collection and processing of your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 (PDPL). Your information will be used only for recruitment purposes, kept secure, and retained only as long as necessary. You may request access, correction, or deletion of your data at any time by contacting our HR Department.
 </p>
 <p>
  Your data will not be shared with third parties except where required for recruitment and with appropriate safeguards.
 </p>
 <p>
 </p>
</div>


Lead Information Technology Business Analyst

RiseIT Solutions

<div><div><b>Title: ServiceNow Business Process Analyst</b></div>
<div><b>Location: 100% Remote (Eastern Time Zone)</b></div>
<div><b>Type: Contract</b></div>
<div><b>Rate: $62 per hour</b></div>
<div></div><div><b>Education: HS, JC, College Bachelors</b></div>
<div></div><div><b>MUST HAVE: ServiceNow BA experience</b></div>
<div></div><div>Service Request Process Analyst/BA (ServiceNow)</div>
<div></div><ul><li>Review and document current state of IT request management for acquired facility to include both front end and back end processes.</li>
<li>Work with Service Catalog/Request Process Owner and Manager to recommend approach for converting current request management process to enterprise process and tool.</li>
<li>Determine if new service request forms need to be created.</li>
<li>Gather and document service requests requirements for new and transitioning existing requests to enterprise requests.</li>
<li>Ensuring that service request requirements align to the clients service request design guiding principles.</li>
<li>Determine appropriate catalog and categorization to place service request.</li>
<li>Obtain signoff of service request design.</li>
<li>Document work in Service Now Agile application.</li>
<li>Report on progress, risks, issues, etc.</li>
<li>Test service request forms and coordinate testing by SMEs.</li>
<li>Assist with communications relative to service request changes, adds, etc.</li>
<li>Assist with education of newly acquired IT support teams on the enterprise request management process and tool.</li>
<li>Revise/create handouts to assist both fulfillers of IT service requests and general caregivers who place the requests.</li>
</ul>
<div></div><div>Lack of appropriate resources in this area impacts existing service request modifications and creation of new service requests to maintain our services and to support other IT projects. The build out and maintenance of service requests is a critical success factor in extending best practices and tools in service management to the enterprise, optimizing IT service request fulfillment and integrating IT services for mergers and acquisitions</div>
<div></div><div>ServiceNow, ITSM, ITBM, Outlook, MS Teams, MS Office, Share Point</div>
<div>1. Service Design</div>
<div>2. Request Fulfillment Workflow</div>
<div>3. Testing Experience</div>
<div>4. Service Catalog Delivery</div>
<div>5. IT Service Management-Intermediate Level &ndash; Knowledge of ServiceNow within this area</div>
<div></div><div>Work Hours: M-F 8:00 &ndash; 5:00 Eastern Time</div></div>

ServiceNow Business Process Analyst

Zeta Global

<div>
 <p>
  <br/>
  <strong>
   Reporting Analyst
  </strong>
 </p>
 <p>
  We are looking to hire a talented Reporting Analyst to join our Professional Services team. As an Excel &amp; Database
  <br/>
  expert your job is to provide an analysis of data from a project using Microsoft Excel. To accomplish this, you
  <br/>
  coordinate with other employees to gather the most useful types of data and add the data set to a spreadsheet. This
  <br/>
  typically involves coordinating with Account Management and Sales Teams. Excel analysts often help identify,
  <br/>
  analyze, and interpret trends or patterns in complex data sets. You then help determine what factors produced that
  <br/>
  trend and present your findings to the relevant personnel in a digestible chart.
 </p>
 <p>
  <strong>
   Shift Timing &ndash; EST / PST Time Zone
  </strong>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  <strong>
   Responsibilities for Reporting Analyst:
  </strong>
 </p>
 <p>
  &bull; Design business analysis and data recording systems for use throughout the department.
  <br/>
  &bull; Maintain databases and perform updates as necessary to ensure accuracy.
  <br/>
  &bull; Regularly examine data reports to locate and resolve mistakes throughout.
  <br/>
  &bull; Accurately analyze and collect data for various types of business reports.
  <br/>
  &bull; Monitor data to identify changes in financial and business trends.
 </p>
 <p>
  <strong>
   Qualifications for Reporting Analyst:
  </strong>
 </p>
 <p>
  &bull; One to three years of experience as a financial or business analyst.
  <br/>
  &bull; Experience in Microsoft Office and other data analysis programs.
  <br/>
  &bull; Analytical skills that allow for the development of data-driven reports.
  <br/>
  &bull; Demonstrated ability to manage time and prioritize projects to meet deadlines.
  <br/>
  &bull; Ability to use SQL and Microsoft Excel to create pivot tables, graphs and charts.
  <br/>
  &bull; Strong written and verbal communication skills to effectively relate data to coworkers.
  <br/>
  &bull; Excellent critical thinking skills to help solve business problems and make decisions.
  <br/>
  &bull; Tendency to pay close attention to small details that could impact results.
  <br/>
  &bull; General knowledge of business operations, objectives, strategies, process and information flow.
 </p>
 <p>
  <strong>
   Company Summary
  </strong>
 </p>
 <p>
  Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership.
  <br/>
  Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the
  <br/>
  Company combines the industry&rsquo;s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to
  <br/>
  unlock consumer intent, personalize experiences and help our clients drive business growth.
  <br/>
  Our technology runs on the Zeta Marketing Platform, which powers &lsquo;end to end&rsquo; marketing programs for some of the
  <br/>
  world&rsquo;s leading brands. With expertise encompassing all digital marketing channels &ndash; Email, Display, Social, Search
  <br/>
  and Mobile &ndash; Zeta orchestrates acquisition and engagement programs that deliver results that are scalable,
  <br/>
  repeatable and sustainable.
 </p>
 <p>
  Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race,
  <br/>
  gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical
  <br/>
  condition, disability, veterans status, or any other basis protected by law.
  <br/>
  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with
  <br/>
  arrest and conviction records.
 </p>
 <p>
  Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by
  <br/>
  Independent Research Firm
 </p>
 <p>
  m/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc300945353.html
  <br/>
  https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-crosschannel-campaign-management-reports-by-independent-research-firm-300938241.html
 </p>
</div>


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