enterprise customer success manager

Scrunch AI

<div><h1 class="jobSectionHeader">About Scrunch</h1>
Scrunch, a venture-backed startup, is on a mission to bring brands to an AI-first future&mdash;where people increasingly rely on LLMs to discover, understand, and act on information that matters to them.
As AI search and conversational agents replace traditional web search and browsing, Scrunch helps marketing teams rethink how their products and services are discovered and surfaced on AI platforms like ChatGPT, Claude, Gemini, and more&mdash;working with AI platforms, not against them. This shift represents the biggest change to marketing since the dawn of the internet.
With $26M in backing from Mayfield Fund, Decibel, Homebrew, GTM Capital, and leading Silicon Valley founders and operators, Scrunch has scaled rapidly since commercial launch. Today, more than 500 paying brands&mdash;including Fortune 500 companies like Lenovo, category-defining brands like Skims, and breakout startups like Clerk&mdash;use the platform.<h1 class="jobSectionHeader">
About the Role</h1>
Scrunch is looking for an Enterprise Customer Success Manager with a strong background in marketing technology to help influence our clients to use and effectively adopt our platform to ensure they receive maximum value. You&rsquo;ll serve as the connective tissue between our technology and our users&mdash;ensuring clients not only succeed but become champions of our product.<h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><ul><li>
Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.</li><li>
Translate platform data into strategic recommendations tailored to each client&rsquo;s business goals and industry dynamics to drive measurable improvements in visibility and optimization.</li><li>
Guide clients through onboarding, education, and adoption journeys&mdash;ensuring high engagement, retention, and satisfaction.</li><li>
Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).</li></ul><h2 class="jobSectionHeader">
What You&rsquo;ll Bring</h2><ul><li>
5+ years in customer success or account management with bonus points for experience at SEO and/or marketing focused SaaS companies</li><li>
Strong communication skills&mdash;you can turn technical insights into persuasive, strategic action plans for clients.</li><li>
Proven experience managing a strategic, enterprise or named accounts book of business employing strategic playbooks to drive adoption and customer satisfaction</li><li>
Experience working in early-stage startups or SaaS environments, where you&rsquo;ve helped define new processes and customer success strategies.</li><li>
Team first oriented mindset - you collaborate effectively across product, sales, and marketing to drive customer success.</li></ul><h2 class="jobSectionHeader">
What Success Looks Like</h2><ul><li>
Proactively ensure that clients measure and achieve their desired outcome with our software solution.</li><li>
Development and maintenance of strategic account plans for every client to ensure clear alignment on their priorities and value drivers</li><li>
Onboard clients promptly to ensure they start receiving value from their investment in our platform</li><li>
Influence clients to adopt our platform and integrate it into their regular workflows leading to account expansion opportunities.</li><li>
You&rsquo;re seen as a trusted advisor and key strategic partner to both your clients and our internal teams.</li></ul>
Scrunch AI is an equal opportunity employer. We welcome people of all backgrounds, experiences, perspectives, and identities. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Compensation Range: $100K - $150K</div>

Enterprise Customer Success Manager

Canonical

Overview Enterprise Customer Success Manager (French speaker) role at Canonical. The role focuses on customer success as a strategic department with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer's objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap. Segments We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following segments: <ul> <li>Mass - SMEs or large businesses starting their journey with Canonical</li> <li>Focus - Large companies with established ARR</li> <li>Step Growth - a selection of high-potential customers</li> </ul> All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers, through campaign management and customer requests. Location: This role will be based remotely in the EMEA region. What your day will look like <ul> <li>Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.</li> <li>Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.</li> <li>Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.</li> <li>Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.</li> <li>Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams</li> <li>Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.</li> <li>Supporting customers through reactive ticket requests.</li> <li>Create campaigns targeting multiple customers through digital touch-points and activities.</li> </ul> What we are looking for in you The ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies. We are also looking for: <ul> <li>Native French level required with excellent command of English</li> <li>Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.</li> <li>Excellent presentation skills with the ability to guide a conversation about complex software.</li> <li>Experience building and improving internal processes while maintaining timely delivery to customer-related projects.</li> <li>A true team player capable of interacting with all departments and at all levels, both internally and externally.</li> <li>Knowledge of agile methodologies.</li> </ul> Additional Skills That You Might Also Bring <ul> <li>Experience with Salesforce, Jira and CRMs</li> </ul> What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. <ul> <li>Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!</li> <li>Personal learning and development budget of USD 2,000 per year</li> <li>Annual compensation review</li> <li>Recognition rewards</li> <li>Annual holiday leave</li> <li>Maternity and paternity leave</li> <li>Employee Assistance Programme</li> <li>Opportunity to travel to new locations to meet colleagues from your team and others</li> <li>Priority Pass for travel and travel upgrades for long haul company events</li> </ul> About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Software Development</li> </ul>

Enterprise Customer Success Manager (French speaker)

black.ai

Location Australia - Sydney/Melbourne/remote, Brisbane Employment Type Full time Location Type Hybrid Department Customer Success Who are Heidi Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role As a Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi. What you'll do: As an Enterprise Customer Success Manager for Hospitals at Heidi, you'll be the strategic partner for a portfolio of public and private health networks, accountable for their long-term success with Heidi. You'll shape the customer journey from success design through implementation to ongoing value realisation, building trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes, sustained adoption, and lasting impact across hospitals, departments, and care teams. Lead enterprise deployments: <ul> <li>Engage early in the customer journey to shape rollout and pilot strategies, ensuring every program is set up for success.</li> <li>Lead cross-functional collaboration within Heidi and with key customer stakeholders from executives to clinical and technical leaders to deliver smooth implementations, strong clinician adoption, and measurable outcomes.</li> <li>Translate strategy into execution, guiding teams to achieve results quickly and sustain them at scale. Drive change management:</li> <li>Support hospitals through significant workflow transformation by leading planning, communication, training, and reinforcement that give clinicians and executives confidence in adopting new ways of working. Partner for ongoing success:</li> <li>Build trusted, long-term relationships with executives, clinicians, and operational leaders to ensure sustained value well beyond go-live.</li> <li>Engage with intention to demonstrate impact and expand Heidi's value across the health system, contributing to our mission of doubling healthcare's capacity. Use data to drive decisions:</li> <li>Interpret and operationalise customer insights to design and execute initiatives that improve clinician engagement and satisfaction.</li> <li>Use data to proactively manage risk and identify opportunities for expansion and advocacy. Communicate and collaborate:</li> <li>Communicate, present, and influence effectively at all levels, from executives to frontline clinicians, showing a genuine commitment to improving healthcare outcomes and supporting those who deliver care. Champion customer success:</li> <li>Focus on what truly matters to clinicians and health leaders - improving care, enhancing patient outcomes, and making clinicians' working lives easier.</li> <li>Combine deep product expertise with empathy to solve relentlessly for their success, knowing that when they thrive, healthcare does too. Stay ahead of health-system trends:</li> <li>Be relentlessly curious about how healthcare is changing. Anticipate what's next, from digital health innovation to hospital operations and clinician workflows, and turn that insight into strategies that drive adoption and deliver measurable outcomes. Scale success:</li> <li>Bring expertise, curiosity, and good judgement to how we grow. Shape the frameworks, tools, and ways of working that turn complex, multi-hospital programs into scalable, high-impact rollouts.</li> <li>Earn trust, prove value, and embed Heidi as a critical partner in every health system's long-term success.</li> </ul> What we will look for <ul> <li>Experience: 5+ years in digital health transformation, including 3+ years in Customer Success or client-facing roles with large hospital or health network customers.</li> <li>Mission-driven: Motivated by reducing clinician burden and improving patient outcomes through thoughtful, intelligent design and technology. Influential and credible: Able to align executives, clinicians, and IT leaders around shared goals, turning competing priorities into collective momentum and measurable outcomes.</li> <li>Proven impact: Experienced in driving genuine adoption and lasting behaviour change, not just managing projects, but ensuring technology becomes part of daily clinical workflows.</li> <li>Commercial mindset: Understands the connection between customer outcomes and business success, contributing to retention, net renewals, and growth across a portfolio of enterprise customers.</li> <li>Builder mindset: Collaborative, curious, and proactive - you spot challenges early, move fast to solve them, and continuously raise the bar for yourself and the team.</li> <li>Tech fluency: Confident using modern tools to collaborate, track outcomes, and share insights across teams; experience with platforms such as HubSpot, Gong, Figma, Omni, or similar is a bonus.</li> </ul> At Heidi, we look for people who care deeply about improving healthcare and who bring curiosity, drive, and heart to what they do. If you're passionate about our mission and believe you can contribute meaningfully, even if you don't tick every single box, we'd still love to hear from you. What do we believe in? <ul> <li>Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership.</li> <li>Live Forever- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.</li> <li>Practice Ownership- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.</li> <li>Small Cuts Heal Faster- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.</li> <li>Make others better- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.</li> </ul> Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you will flourish with us ? <ul> <li>Flexible hybrid working environment, with 3 days in the office.</li> <li>Additional paid day off for your birthday and wellness days.</li> <li>Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.</li> <li>A generous personal development budget of $500 per annum.</li> <li>Learn from some of the best engineers and creatives, joining a diverse team.</li> <li>Become an owner, with shares (equity) in the company, if Heidi wins, we all win.</li> <li>The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups.</li> <li>If you have an impact quickly, the opportunity to fast track your startup career!</li> </ul> Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

Customer Success Manager

Classera

<div>
 Classera has entered into a long-term, strategic partnership with a Saudi government entity to design, deploy, and scale a global digital training ecosystem dedicated to Islamic Halal standards. This initiative is not a single project or market rollout; it is a multi-year, multi-country transformation program with implications across education, compliance, workforce enablement, and international institutional collaboration.
 
 
 The Strategic Account Director role exists to
 
 own the end-to-end success
 
 of this partnership. This includes delivery accountability, platform evolution, stakeholder trust, international growth, and financial performance under a revenue-sharing model. The role functions as the
 
 central orchestrator
 
 across Classera&rsquo;s global organization and as the
 
 primary strategic interface
 
 with the government partner.
 
 
 This is a
 
 high-visibility leadership position
 
 operating at the intersection of government relations, enterprise technology delivery, international business development, and cross-functional execution. The impact of this role spans Saudi Arabia, the broader Islamic world, and Classera&rsquo;s global partner ecosystem.
 
 
 Core Accountability Statement
 
 
 
 The Strategic Account Director Is Accountable For Ensuring That:
 
 
 
 <ul>
 <li>
 All contractual, technical, and strategic commitments to the partner are delivered to standard, on time, and at scale
 </li>
 <li>
 The Halal training platform evolves in alignment with partner objectives, regulatory requirements, and global deployment needs
 </li>
 <li>
 Classera&rsquo;s internal teams operate in lockstep toward a unified execution roadmap
 </li>
 <li>
 The partnership expands internationally in a structured, commercially viable, and reputationally sound manner
 </li>
 <li>
 Financial outcomes under the revenue-share model are accurately tracked, reported, and optimized
 </li>
 <li>
 Program Ownership &amp; Partnership Leadership
 
 
 </li>
 </ul>
 The role serves as the
 
 single point of accountability
 
 for the Saudi Halal Training Initiative across all dimensions&mdash;strategic, operational, technical, and commercial.
 
 
 
 Key Leadership Responsibilities Include:
 
 
 
 <ul>
 <li>
 Acting as the primary owner of the partnership governance model, ensuring clarity in decision-making, escalation, and accountability
 </li>
 <li>
 Developing and maintaining a deep understanding of the partner&rsquo;s long-term vision, regulatory mandate, implementation roadmap, and success metrics
 </li>
 <li>
 Establishing trusted, high-credibility relationships with senior government stakeholders, including C-level sponsors, program leaders, and operational counterparts
 </li>
 <li>
 Leading structured governance forums such as quarterly business reviews, annual strategic planning cycles, and executive performance readouts
 </li>
 <li>
 Translating partner expectations into executable internal plans and ensuring alignment across Classera leadership
 
 
 </li>
 </ul>
 This role requires comfort operating at both
 
 strategic altitude
 
 and
 
 operational depth
 
 , with the ability to shift seamlessly between executive dialogue and delivery detail.
 
 
 <ul>
 <li>
 Platform Delivery, Customization &amp; Technical Oversight
 
 
 </li>
 </ul>
 The Strategic Account Director owns
 
 end-to-end accountability
 
 for all platform-related commitments made under the partnership agreement.
 
 
 
 This Includes Oversight Of:
 
 
 
 <ul>
 <li>
 Platform customizations aligned to Halal training requirements, certification workflows, and regional compliance needs
 </li>
 <li>
 Feature enhancements required to support scalability, reporting, content localization, and institutional onboarding
 </li>
 <li>
 Technical integrations with partner systems, regulatory databases, or third-party platforms where applicable
 </li>
 <li>
 White-labeling, branding, and user experience adaptations aligned with government and cultural expectations
 
 
 </li>
 </ul>
 To execute this, the role works in close coordination with:
 
 
 <ul>
 <li>
 Engineering teams to validate feasibility, timelines, and delivery sequencing
 </li>
 <li>
 Product management to ensure requirements are clearly defined, prioritized, and aligned with the broader roadmap
 </li>
 <li>
 PMO functions to track milestones, dependencies, risks, and delivery health
 
 
 </li>
 </ul>
 The role is expected to proactively identify delivery risks, capacity constraints, or scope creep and escalate appropriately to executive leadership with solution-oriented recommendations.
 
 
 <ul>
 <li>
 Global Expansion &amp; Business Development Enablement
 
 
 </li>
 </ul>
 Beyond delivery, the role plays a critical part in
 
 supporting the global expansion
 
 of the Halal training initiative.
 
 
 
 Responsibilities Include:
 
 
 
 <ul>
 <li>
 Identifying priority Islamic and emerging markets where the Halal training platform can be deployed
 </li>
 <li>
 Collaborating with Classera&rsquo;s regional sales leaders, partnerships teams, and local representatives to position the solution effectively
 </li>
 <li>
 Supporting market entry strategies, pilot program launches, and executive-level engagements with prospective stakeholders
 </li>
 <li>
 Facilitating introductions and relationship development with ministries, regulators, NGOs, Islamic organizations, and private Halal institutions
 </li>
 <li>
 Contributing to proposal development, solution design, and commercial structuring for new markets
 
 
 </li>
 </ul>
 While not a quota-carrying sales role, this position requires a
 
 strong commercial mindset
 
 and the ability to support pipeline growth tied directly to the partnership.
 
 
 <ul>
 <li>
 Internal Cross-Functional Orchestration
 
 
 </li>
 </ul>
 One of the most critical success factors for this role is the ability to
 
 mobilize Classera&rsquo;s global organization
 
 toward a single, coherent execution plan.
 
 
 
 This Includes:
 
 
 
 <ul>
 <li>
 Coordinating efforts across Product, Engineering, Customer Success, Support, PMO, Marketing, and regional Sales teams
 </li>
 <li>
 Establishing clear internal governance rhythms, including weekly or bi-weekly execution reviews
 </li>
 <li>
 Ensuring all internal stakeholders understand the strategic importance, timelines, and expectations associated with the partnership
 </li>
 <li>
 Resolving conflicts in prioritization, resourcing, or sequencing through influence rather than authority
 
 
 </li>
 </ul>
 The role demands strong internal leadership presence and the ability to drive alignment in a complex, matrixed environment.
 
 
 <ul>
 <li>
 Financial Performance &amp; Revenue Share Governance
 
 
 </li>
 </ul>
 The partnership operates under a revenue-sharing model, making financial governance a core responsibility.
 
 
 
 Key Activities Include:
 
 
 
 <ul>
 <li>
 Monitoring revenue performance linked to the Halal training initiative
 </li>
 <li>
 Tracking operational and commercial metrics such as:
 </li>
 <li>
 Number of institutions onboarded
 </li>
 <li>
 Volume of courses delivered
 </li>
 <li>
 Platform adoption and utilization rates
 </li>
 <li>
 Gross and net revenue generated
 </li>
 <li>
 Preparing structured financial and operational reports for both Classera leadership and the partner entity
 </li>
 <li>
 Ensuring transparency, accuracy, and auditability of revenue-share calculations
 
 
 </li>
 </ul>
 This aspect of the role requires comfort working with finance teams, commercial models, and performance dashboards.
 
 
 <ul>
 <li>
 Operational Excellence &amp; Scalable Execution
 
 
 </li>
 </ul>
 The Strategic Account Director is responsible not only for delivery, but for
 
 building a repeatable, scalable operating model
 
 .
 
 
 
 This Includes:
 
 
 
 <ul>
 <li>
 Documenting best practices for onboarding institutions, deploying content, and supporting users across countries
 </li>
 <li>
 Driving continuous improvement in platform usability, onboarding experience, and support workflows
 </li>
 <li>
 Ensuring the partner receives a consistently high-quality experience at every touchpoint
 </li>
 <li>
 Creating frameworks that allow the Halal training model to be replicated efficiently in new markets
 </li>
 <li>
 Risk Management, Compliance &amp; Cultural Governance
 
 
 </li>
 </ul>
 Given the nature of the initiative, the role carries heightened responsibility for risk and compliance.
 
 
 
 Responsibilities Include:
 
 
 
 <ul>
 <li>
 Early identification of operational, delivery, reputational, or regulatory risks
 </li>
 <li>
 Ensuring alignment with Saudi government policies, data protection requirements, and contractual obligations
 </li>
 <li>
 Maintaining sensitivity to religious, cultural, and geopolitical considerations related to Islamic education and Halal standards
 </li>
 <li>
 Operating within Classera&rsquo;s governance, escalation, and compliance frameworks
 
 
 </li>
 </ul>
 This role demands sound judgment, discretion, and a high level of cultural intelligence.
 
 
 
 Experience &amp; Capability Requirements
 
 
 
 Professional Experience
 
 
 <ul>
 <li>
 7+ years in program leadership, strategic partnerships, enterprise customer success, or large-scale government account management
 </li>
 <li>
 Strong preference for experience in EdTech, LMS platforms, digital learning, or government-led transformation programs
 </li>
 <li>
 Proven track record delivering complex, long-term initiatives across multiple functions and geographies
 </li>
 <li>
 Prior exposure to Middle Eastern government stakeholders is a significant advantage
 
 
 </li>
 </ul>
 Core Competencies
 
 
 <ul>
 <li>
 Executive-level communication and stakeholder management
 </li>
 <li>
 Deep understanding of technology delivery lifecycles and customization processes
 </li>
 <li>
 Ability to lead through influence in matrixed organizations
 </li>
 <li>
 Strong planning, prioritization, and execution discipline
 </li>
 <li>
 Commercial awareness and growth orientation
 </li>
 <li>
 High cultural sensitivity, particularly in Islamic and government contexts
 </li>
 </ul>
</div>

Project Manager - Saudi Nationals Only

CCL Global

<div>
 
 CCL Global are currently recruiting for a Senior Customer Success Manager &ndash; Middle East to join a leading global energy software company. This role is based in the UAE and will be part of the EMEA Customer Success team, working with utilities, regulators, government bodies, and energy companies.
 
 
 
 
 
 
 Permanent / Full-Time (UAE)
 
 
 
 
 
 
 
 Key You
 
 
 <ul>
 <li>
 Managing and growing a high-value portfolio of enterprise energy clients across the Middle East.
 </li>
 <li>
 Establishing and nurturing executive-level relationships with C-suite and senior stakeholders.
 </li>
 <li>
 Acting as a trusted advisor to clients, ensuring software solutions deliver measurable value.
 </li>
 <li>
 Driving customer retention, upsell, and cross-sell opportunities to maximize account growth.
 </li>
 <li>
 Partnering with clients to understand evolving priorities and ensure adoption and satisfaction.
 </li>
 <li>
 Represent
 </li>
 <li>
 Collaborating internally with product, implementation, and support teams to deliver excellent customer outcomes.
 </li>
 <li>
 Providing actionable insights and feedback to shape product development and innovation.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Engineering, Energy, or related field. Advanced degree preferred.
 </li>
 <li>
 12&ndash;15 years&rsquo; experience in Customer Success, Account Management, or Strategic Consulting within enterprise software or energy/utilities sectors.
 </li>
 <li>
 Strong understanding of the Middle East energy landscape, including utilities, regulators, and market dynamics.
 </li>
 <li>
 Exceptional relationship management and stakeholder engagement skills, including C-suite experience.
 </li>
 <li>
 Strong strategic thinking, problem-solving, and analytical skills.
 </li>
 <li>
 Excellent written and verbal communication; confident presenting to senior audiences.
 </li>
 <li>
 Willingness to travel across the Middle East as required.
 </li>
 </ul>
 
 
 
 
 
 Benefits &amp; Culture:
 
 
 <ul>
 <li>
 Opportunity to work with a
 
 fast-growing, innovative global company
 
 in the energy transition space.
 </li>
 <li>
 In
 </li>
 <li>
 Be part of a collaborative team that values ownership, innovation, and customer success.
 </li>
 </ul>
 
 
</div>

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