enterprise customer success manager

Canonical

Overview Enterprise Customer Success Manager (French speaker) role at Canonical. The role focuses on customer success as a strategic department with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer's objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap. Segments We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following segments: <ul> <li>Mass - SMEs or large businesses starting their journey with Canonical</li> <li>Focus - Large companies with established ARR</li> <li>Step Growth - a selection of high-potential customers</li> </ul> All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers, through campaign management and customer requests. Location: This role will be based remotely in the EMEA region. What your day will look like <ul> <li>Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.</li> <li>Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.</li> <li>Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.</li> <li>Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.</li> <li>Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams</li> <li>Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.</li> <li>Supporting customers through reactive ticket requests.</li> <li>Create campaigns targeting multiple customers through digital touch-points and activities.</li> </ul> What we are looking for in you The ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies. We are also looking for: <ul> <li>Native French level required with excellent command of English</li> <li>Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.</li> <li>Excellent presentation skills with the ability to guide a conversation about complex software.</li> <li>Experience building and improving internal processes while maintaining timely delivery to customer-related projects.</li> <li>A true team player capable of interacting with all departments and at all levels, both internally and externally.</li> <li>Knowledge of agile methodologies.</li> </ul> Additional Skills That You Might Also Bring <ul> <li>Experience with Salesforce, Jira and CRMs</li> </ul> What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. <ul> <li>Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!</li> <li>Personal learning and development budget of USD 2,000 per year</li> <li>Annual compensation review</li> <li>Recognition rewards</li> <li>Annual holiday leave</li> <li>Maternity and paternity leave</li> <li>Employee Assistance Programme</li> <li>Opportunity to travel to new locations to meet colleagues from your team and others</li> <li>Priority Pass for travel and travel upgrades for long haul company events</li> </ul> About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Software Development</li> </ul>

Enterprise Customer Success Manager (French speaker)

black.ai

Location Australia - Sydney/Melbourne/remote, Brisbane Employment Type Full time Location Type Hybrid Department Customer Success Who are Heidi Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role As a Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi. What you'll do: As an Enterprise Customer Success Manager for Hospitals at Heidi, you'll be the strategic partner for a portfolio of public and private health networks, accountable for their long-term success with Heidi. You'll shape the customer journey from success design through implementation to ongoing value realisation, building trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes, sustained adoption, and lasting impact across hospitals, departments, and care teams. Lead enterprise deployments: <ul> <li>Engage early in the customer journey to shape rollout and pilot strategies, ensuring every program is set up for success.</li> <li>Lead cross-functional collaboration within Heidi and with key customer stakeholders from executives to clinical and technical leaders to deliver smooth implementations, strong clinician adoption, and measurable outcomes.</li> <li>Translate strategy into execution, guiding teams to achieve results quickly and sustain them at scale. Drive change management:</li> <li>Support hospitals through significant workflow transformation by leading planning, communication, training, and reinforcement that give clinicians and executives confidence in adopting new ways of working. Partner for ongoing success:</li> <li>Build trusted, long-term relationships with executives, clinicians, and operational leaders to ensure sustained value well beyond go-live.</li> <li>Engage with intention to demonstrate impact and expand Heidi's value across the health system, contributing to our mission of doubling healthcare's capacity. Use data to drive decisions:</li> <li>Interpret and operationalise customer insights to design and execute initiatives that improve clinician engagement and satisfaction.</li> <li>Use data to proactively manage risk and identify opportunities for expansion and advocacy. Communicate and collaborate:</li> <li>Communicate, present, and influence effectively at all levels, from executives to frontline clinicians, showing a genuine commitment to improving healthcare outcomes and supporting those who deliver care. Champion customer success:</li> <li>Focus on what truly matters to clinicians and health leaders - improving care, enhancing patient outcomes, and making clinicians' working lives easier.</li> <li>Combine deep product expertise with empathy to solve relentlessly for their success, knowing that when they thrive, healthcare does too. Stay ahead of health-system trends:</li> <li>Be relentlessly curious about how healthcare is changing. Anticipate what's next, from digital health innovation to hospital operations and clinician workflows, and turn that insight into strategies that drive adoption and deliver measurable outcomes. Scale success:</li> <li>Bring expertise, curiosity, and good judgement to how we grow. Shape the frameworks, tools, and ways of working that turn complex, multi-hospital programs into scalable, high-impact rollouts.</li> <li>Earn trust, prove value, and embed Heidi as a critical partner in every health system's long-term success.</li> </ul> What we will look for <ul> <li>Experience: 5+ years in digital health transformation, including 3+ years in Customer Success or client-facing roles with large hospital or health network customers.</li> <li>Mission-driven: Motivated by reducing clinician burden and improving patient outcomes through thoughtful, intelligent design and technology. Influential and credible: Able to align executives, clinicians, and IT leaders around shared goals, turning competing priorities into collective momentum and measurable outcomes.</li> <li>Proven impact: Experienced in driving genuine adoption and lasting behaviour change, not just managing projects, but ensuring technology becomes part of daily clinical workflows.</li> <li>Commercial mindset: Understands the connection between customer outcomes and business success, contributing to retention, net renewals, and growth across a portfolio of enterprise customers.</li> <li>Builder mindset: Collaborative, curious, and proactive - you spot challenges early, move fast to solve them, and continuously raise the bar for yourself and the team.</li> <li>Tech fluency: Confident using modern tools to collaborate, track outcomes, and share insights across teams; experience with platforms such as HubSpot, Gong, Figma, Omni, or similar is a bonus.</li> </ul> At Heidi, we look for people who care deeply about improving healthcare and who bring curiosity, drive, and heart to what they do. If you're passionate about our mission and believe you can contribute meaningfully, even if you don't tick every single box, we'd still love to hear from you. What do we believe in? <ul> <li>Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership.</li> <li>Live Forever- Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.</li> <li>Practice Ownership- Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.</li> <li>Small Cuts Heal Faster- Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.</li> <li>Make others better- Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.</li> </ul> Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you will flourish with us ? <ul> <li>Flexible hybrid working environment, with 3 days in the office.</li> <li>Additional paid day off for your birthday and wellness days.</li> <li>Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.</li> <li>A generous personal development budget of $500 per annum.</li> <li>Learn from some of the best engineers and creatives, joining a diverse team.</li> <li>Become an owner, with shares (equity) in the company, if Heidi wins, we all win.</li> <li>The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups.</li> <li>If you have an impact quickly, the opportunity to fast track your startup career!</li> </ul> Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

Customer Success Manager

Amplitude

<div><div>Amplitude is the leading AI analytics platform, helping over 4,300 customers&mdash;including Atlassian, Burger King, NBCUniversal, Square, and Under Armour&mdash;build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude's Commitment to Diversity Equity &amp; Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion&mdash;one focused on psychological safety, empathy, and human connection&mdash;that will allow employees of all backgrounds to thrive.</div>
The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers. Our Enterprise team works with accounts across EMEA. We drive adoption through structured programs as well as ad-hoc engagement to provide product expertise and standard methodologies. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.

You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers. 


 As a Customer Success Manager, you will:
<ul>
<li>Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions across Middle East, CIS &amp; CEE regions.</li>
<li>Use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude</li>
<li>Provide expertise to help customers derive valuable insights from our highly technical product</li>
<li>Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives</li>
<li>Innovate when it comes to managing a portfolio of Enterprise accounts (20-30) and share ideas for driving efficiencies and develop best practices that will scale as the business grows</li>
<li>Champion the needs of the market and serve as internal advocate for customers</li>
<li>Effectively prioritize in order to deliver on key business objectives across your portfolio</li>
</ul>
You'll be a great addition to the team if you have:
<ul>
<li>Previous Gainsight experience is a huge plus as well as past experience within data, analytics, martech</li>
<li>Experience with account and territory planning</li>
<li>Strong organizational, time management and prioritization skills</li>
<li>Proven ability to learn and explain a technical product or concept</li>
<li>Curiosity and motivation to learn our product so that you can effectively position the solution and its value</li>
<li>Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company</li></ul> 


At a minimum, you need to have:
<ul>
<li>Previous experience in a customer success/technical account management/relationship type role while managing customers</li>
<li>Fluency in English is essential, Russian or Arabic fluency would be a great advantage!</li>
<li>Experience working on Enterprise accounts</li>
<li>Technical aptitude (experience in analytics before, or SQL)</li>
<li>Willingness &amp; desire to travel to Abu Dhabi (x1 p/mth) &amp; Saudi Arabia (x1-2 p/Quarter)</li>
</ul><div>
By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Staying Safe - Protect Yourself From Recruitment Fraud 
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.</div></div>

Sr. Customer Success Manager - MEA/CIS & CEE

Cloud4C Services

<div>
 
 
 Job Summary
 
 
 
 We are seeking a highly motivated and experienced
 
 Cloud Enterprise Account Manager
 
 to join our team. In this role, you will be responsible for managing and expanding relationships with our largest enterprise clients, driving the adoption and success of our cloud-based solutions. You will act as a trusted advisor to your accounts, understanding their business goals and aligning our services to meet their needs.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Account Management:
 
 Own and manage a portfolio of enterprise accounts, ensuring customer satisfaction, retention, and growth.
 </li>
 <li>
 
 Cloud Solutions Expertise:
 
 Deeply understand our cloud offerings (IaaS, PaaS, SaaS) and effectively communicate their value to clients.
 </li>
 <li>
 
 Strategic Growth:
 
 Identify upselling and cross-selling opportunities to expand cloud services within existing accounts.
 </li>
 <li>
 
 Customer Success:
 
 Work with Customer Success, Solution Architects, and Technical Account Managers to ensure successful implementation and ongoing support.
 </li>
 <li>
 
 Sales Forecasting:
 
 Accurately forecast revenue and pipeline growth, maintaining up-to-date records in CRM tools (e.g., Salesforce).
 </li>
 <li>
 
 Executive Engagement:
 
 Build and maintain strong relationships with key decision-makers and stakeholders at all levels within the client organization.
 </li>
 <li>
 
 Contract Negotiations:
 
 Lead commercial discussions and contract negotiations in collaboration with legal and finance teams.
 </li>
 <li>
 
 Market Insights:
 
 Stay up to date on industry trends, competitor offerings, and evolving customer needs in the cloud technology space.
 </li>
 </ul>
 <li>
 </li>
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business, IT, Computer Science, or related field (MBA is a plus).
 </li>
 <li>
 
 Experience:
 
 Years in enterprise account management or enterprise sales, with a focus on cloud solutions (e.g., AWS, Azure, Google Cloud).
 </li>
 <li>
 Proven track record of exceeding sales targets and growing large enterprise accounts.
 </li>
 <li>
 Strong understanding of cloud computing concepts and enterprise IT environments.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Experience working in a fast-paced, customer-facing role.
 </li>
 <li>
 Familiarity with CRM tools such as Salesforce, HubSpot, or equivalent.
 </li>
 </ul>
 <li>
 </li>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Fundamentals).
 </li>
 <li>
 Experience working in or selling to industries such as finance, healthcare, or manufacturing.
 </li>
 <li>
 Background in technical pre-sales or solution engineering is a plus.
 </li>
 </ul>
 
 
</div>

Enterprise Account Manager

MakeMyTrip

<div>
 
 Job Description
 
 
 
 Function : Happay
 
 
 Role : Key Account Manager - Acquisition
 
 
 Level : Deputy Manager
 
 
 Location : Mumbai
 
 
 
 About The Function
 
 
 
 Happay, a part of the MakeMyTrip Group, is a leading spend management platform that empowers businesses with end-to-end visibility and control over their expenses. Our unified solution simplifies business spend across travel, expense, payments, and procurement enabling real-time insights and automation at scale for enterprises. The Sales function at Happay is responsible for driving enterprise sales across India. The team focuses on strategic customer acquisition, revenue growth, and expanding market presence by partnering with large and mid-market enterprises to deliver tailored spend management solutions.
 
 
 
 About The Role
 
 
 
 The role involves accelerating the growth of the enterprise business segment in India, with a strong focus on new business generation and deepening relationships within existing accounts. The incumbent will be responsible for driving strategic CRM initiatives for enterprises across the West India market.
 
 
 It requires a proactive and consultative sales approach&mdash;combining strong commercial acumen with the ability to evangelize the value of Spend Automation and position Happay as the preferred partner for enterprise clients. Backed by robust internal support teams, the role requires creating, developing, and closing opportunities at scale while ensuring consistent revenue growth and market penetration
 
 
 What will you be doing
 
 
 <ul>
 <li>
 Developing and managing relationships within the Mid-Market and Enterprise business segments, with a focus on customers in West India.
 </li>
 <li>
 Managing end-to-end sales cycles &mdash; from lead generation to contract closure &mdash; by effectively presenting the value of Happay&rsquo;s enterprise suite to C-level executives.
 </li>
 <li>
 Building a strong sales pipeline and accurately forecasting sales activity and revenue achievement within the CRM system.
 </li>
 <li>
 Demonstrating product capabilities and crafting a differentiated value proposition tailored to client needs.
 </li>
 <li>
 Collaborating with internal cross-functional teams to ensure seamless onboarding, implementation, and customer satisfaction
 
 
 </li>
 </ul>
 
 Qualification &amp; Experience
 
 
 
 <ul>
 <li>
 Post-graduation from a reputed institute with 4&ndash;6 years of experience in carrying quota and closing deals in software (business applications preferred) or technology sales.
 </li>
 <li>
 Proven track record of successfully managing enterprise deals with customers across North, West, or South India.
 </li>
 <li>
 Consistent overachievement of sales targets (top 10&ndash;20% performer in previous roles).
 </li>
 <li>
 Experience in managing and closing complex, multi-stakeholder sales cycles.
 
 
 </li>
 </ul>
 
 Key Success Factors For The Role
 
 
 
 <ul>
 <li>
 Demonstrated success in closing large and complex enterprise deals within the Indian market.
 </li>
 <li>
 Deep understanding of SaaS sales methodologies and enterprise-level buying cycles.
 </li>
 <li>
 Proven ability to build, scale, and mentor high-performing sales teams.
 </li>
 <li>
 Strong communication, negotiation, and stakeholder management skills. Prior experience in fintech, spend management, or related enterprise solutions.
 </li>
 <li>
 Proficiency in CRM tools such as Salesforce for effective pipeline and relationship management.
 </li>
 <li>
 Strong customer references and a well-established professional network within the industry.
 </li>
 </ul>
</div>

Key Account Management - Acquisition

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