enterprise systems analyst

Villanova University

<p></p><div><div><div><div><div><div><div><div><b>Posting Number:</b></div> <div>20260066S</div>
</div><br>
<div><div><b>Position Title:</b></div> <div>Enterprise Web Systems Analyst</div>
</div><br>
<div><div><b>Position Type:</b></div> <div>Staff</div>
</div><br>
<div><div><b>Location:</b></div> <div>Villanova, PA</div>
</div><br>
<div><div><b>Recruitment Type:</b></div> <div>Internal/External Applicants</div>
</div><br>
<div><div><b>Work Schedule:</b></div> <div>full-time/12-months</div>
</div><br>
<div><div><b>Avg Hours Week</b></div>
</div><br>
<div></div><div><div><b>Department:</b></div> <div>723-UTS-Web Services and Technologies</div>
</div><br>
<div><div><b>Position Summary:</b></div>
<div><div><b><i>Why work at Villanova?</i></b></div><ul>
<li><b>Join a mission-driven organization. </b>Since <b>Villanova University&rsquo;s</b> founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.</li>
<li><b>Villanova has been included among the nation&rsquo;s best colleges and universities. </b>VU&rsquo;s <b>inclusion</b> again in <i>U.S. News &amp; World Report&rsquo;s </i>2025 &ldquo;Best Colleges&rdquo; rankings is another indication of the University&rsquo;s continued prominence and forward momentum.</li>
<li><b>Villanova&rsquo;s most precious asset is our people.</b> As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and <b>more</b>.</li></ul><p></p><div><br>
</div><div>
This position provides support for University web-based systems including the University Digital Experience Platform (Adobe Experience Manager), University web portal, mobile application, and other key functions include organizing and preparing training documentation as required.</div><div>
The Systems Analyst drives the analysis, adjustment, and restructuring of different aspects of the University&rsquo;s web-based systems, processes, and operational functions and works effectively with University Technology Services teams to translate needs into technical solutions. The Systems Analyst consults regularly with end users to understand and document business processes and facilitates the identification of solutions to increase user efficiency and effectiveness.</div><div></div><div><br>
This position is responsible for working proactively with University functions to articulate and plan for technology needs, elicit and analyze both functional and technical requirements, analyze alternatives, and create and execute test plans and guide end users through UAT. This position typically serves as a liaison between IT and functional user groups. As Villanova continues to execute its cloud smart strategy, the System Analyst will have the opportunity to work with key technologies and services, including AEM, Modo Labs, Siteimprove, Web Analytics, and more.</div><div>
<br>
Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University&rsquo;s mission and values.</div></div>
</div><br>
<div><div><b>Duties and Responsibilities:</b></div>
<div><div><b>ESSENTIAL</b><b> </b><b>JOB</b><b> </b><b>FUNCTIONS</b><b>:</b></div><ul>
<li><b>End User Support: </b>Support University web-based systems such as the University Digital Experience Platform (Adobe Experience Manager), web portal, mobile application, and other web-based platforms. Monitor ticket queues, escalate/prioritize urgent requests and stakeholder needs, assign tickets as appropriate and ensure SLAs are followed.</li></ul><p></p><div><br>
</div><ul><li>
<b>Training and Documentation:</b> Organize and prepare training documentation and knowledge base articles as required and maintain in knowledge sharing applications. Prepare user documentation with program narratives and end user procedures both for online and printed documentation solutions. Creates Learning Management System (LMS) modules to ensure authors meet all requirements.</li></ul><br>
<div></div><ul><li>
<b>
Organizational Process: </b>Establish solid understanding of University processes, business owners, and dependencies. Create documentation to reflect current processes and workflows, working across the organization to understand upstream and downstream roadblocks and impacts. Work directly with customers to transform processes and help them leverage IT solutions and resources to enable their improvement. Perform needs analysis. Proactively research common solutions, evaluate and develop options for improvement, and present recommendations regularly to leadership and business offices.</li></ul><br>
<div></div><ul><li>
<b>
Analysis, Design, Test, Execution: </b>Implement strategies for gathering, reviewing, and analyzing system and data requirements. Perform requirements elicitation following best practices. Document requirements, establish scope and objectives, and determine strategy for evaluating requirements implementation in systems to achieve business goals. Translate and simplify requirements for appropriate use; perform gap analysis and requirements analysis working with the technical team. Prioritize requirements working with University partners and create conceptual prototypes and mock-ups, where appropriate. Perform requirements management and communication; apply best practices for effective communication and problem-solving. Validate requirements throughout process per plan. Use requirements to drive the design or review of test cases, process change requests. Create and execute test scripts and test plans for Unit testing, QA and UAT testing. Work with stakeholders to ensure UAT testing is performed accurately and timely.</li></ul><br>
<div></div><ul><li>
<b>
Measurement: </b>Develops requirements adoption metrics and other methods of evaluating the long-term performance of the solution. Reviews and monitors the effectiveness of analysis via test results. Provides status reports.</li></ul><div>
<br>
<b>NONESSENTIAL</b><b> </b><b>JOB</b><b> </b><b>FUNCTIONS</b><b>:</b>
</div><ul><li>Perform other duties and assist with projects as assigned.</li></ul></div>
</div><br>
<div><div><b>Minimum Qualifications:</b></div>
<div><div><b>Formal Education:</b></div><ul>
<li>Bachelor&rsquo;s degree; relevant industry certifications such as IIBA Certified Business Analysis Professional (CBAP), or PMI Professional in Business Analysis Certification (PMI-PBA), plus years&rsquo; experience, may be considered in lieu of degree</li><br>
<p></p>
</ul><div>
<br>
<b>Work Experience:</b>
</div><ul><li>Minimum 3+ years of relevant experience supporting web-based CMS systems</li>
<li>Minimum 2 years of relevant experience analyzing business processes and data or equivalent combination of experience, education, and certification required.</li>
<li>Experience with projects involving multiple technologies and functions</li>
</ul><div>
<br>
<b>Work Skills (e.g., written and verbal communication skills):</b>
</div><ul><li>Must be able to work independently, as well as in a collaborative, cross-functional team environment</li>
<li>Supports teammates to maintain a productive, energetic, efficient and dynamic team. Communicates effectively and frequently both verbally and in writing with other members of the team. Collaborates with other teammates to provide assistance and expertise, as well as to receive expert input and assistance from others to deliver the best solution and experience for the customer</li>
<li>Must possess an aptitude for patience, professionalism, tactfulness, and empathy. Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action. Must be poised under pressure and able to quickly defuse stressful or anxious situations.</li>
<li>Possesses interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization and can speak about technology through the lens of the functional area and in terms appropriate for the audience.</li>
<li>Possesses excellent organizational and technical skills to diagnose problems in an environment with constantly changing priorities.</li>
<li>Demonstrated successful performance with giving presentations to both small and large audiences and coordinating and completing multiple tasks within established and changing deadlines</li>
<li>Possesses business acumen coupled with technical knowledge</li>
</ul><div>
<br>
<b>Specific Job Knowledge (e.g., knowledge of principles and procedures related to field and area):</b>
</div><ul><li>Experience developing use cases/user stories</li>
<li>Experience developing test plans</li>
<li>Experience with a content management system</li>
<li>Experience with Google Analytics reporting</li>
<li>Knowledge of information security and WCAG 2.1/digital accessibility best practices in relation to web development</li>
</ul></div>
</div><br>
<div><div><b>Preferred Qualifications:</b></div>
<div><div><b>Formal Education:</b></div><ul>
<li>Master&rsquo;s degree in a related discipline</li>
<li>Relevant industry certifications such as IIBA Certified Business Analysis Professional (CBAP), or PMI Professional in Business Analysis Certification (PMI-PBA)</li><br>
<p></p>
</ul><div>
<br>
<b>Work Experience:</b>
</div><ul><li>5+ years of relevant experience supporting web-based CMS systems</li>
<li>Experience working in Higher Ed</li>
<li>Experience working with project management tools, such as Team Dynamix or Smartsheet</li>
<li>Demonstrated understanding of business analyst tools and techniques; demonstrated proficiency using MS Office and process mapping tools such as Visio or LucidChart</li></ul><div><br>
</div><div><b>
Specific Job Knowledge (e.g., knowledge of principles and procedures related to field and area):</b></div><ul>
<li>Experience provisioning and creating role base workflows within a content management system</li>
<li>Experience developing business cases</li>
<li>Experience developing automated test scripts</li>
<li>Demonstrated understanding of client relationship management, process mapping and improvement, and project management</li>
<li>Demonstrated skill in applying AI‑driven methods to optimize business analysis practices, improve decision‑making, and support faster, higher‑quality project outcomes</li>
</ul></div>
</div><br>
<div><div><b>Physical Requirements and/or Unusual Work Hours:
</b></div><ul><li>Tools, machinery and equipment used: N/A</li>
<li>Environmental conditions: (any unusual/adverse conditions such as exposure to chemicals, noise, illumination, air quality, weather exposure etc.). N/A</li>
<li>Physical requirements: (items such as lifting, pushing, pulling, standing or sitting for extended periods of time, manual dexterity, walking etc.) N/A</li>
</ul>
</div><br>
<div><div><b>Special Message to Applicants:</b></div>
</div><br>
<div></div><div><div><b>Posting Date:</b></div> <div>03/06/2026</div>
</div><br>
<div><div><b>Closing Date (11:59pm ET):</b></div>
</div><br>
<div></div><div><div><b>Salary Posting Information:
</b></div><div>This position falls within salaried grade 16 and the range for this position is $86,300-95,900. The final salary will be determined with consideration of several factors including the selected candidate&rsquo;s qualifications, department budget availability, market data, and internal equity.</div>
</div><br>
<div><div><b>Salary Grade:</b></div> <div>16</div>
</div><br>
<div><div><b>Job Classification:</b></div> <div>exempt</div>
</div><br>
</div></div></div></div></div><div><h2 class="jobSectionHeader"><b>References Needed</b></h2>
<div><div><div>References Needed
</div><p></p><div><div><div><div><b>Minimum Number of References Needed</b></div> <div>3</div>
</div><br>
<div><div><b>Maximum Number of References Needed</b></div> <div>3</div></div></div></div></div></div></div></div><p></p>

Enterprise Web Systems Analyst

Union County Public Schools

<p><b>JOB SUMMARY</b>: The Lead Systems Analyst is responsible for the maintenance, support, and optimization of the district's enterprise systems and related platforms. This role manages system access, troubleshooting, reporting, and documentation while supporting the development of dashboards and process improvements. The position also provides guidance and training to Enterprise Analysts and serves in a leadership capacity in the absence of the Senior Systems Analyst.</p>

Lead Systems Analyst

Renk

<div><p>The Senior IT Business Analyst will play a pivotal role in providing exceptional customer support, solving complex trouble ticketing and service requests, adhering to change management processes, collaborating with cross-functional teams, creating comprehensive detailed documentation, conducting training sessions, and be a Subject Matter Expert (SME) in enterprise systems such as ERP, QMS, MES, WMS, and HRIS. With a focus on delivering high-quality solutions and ensuring a positive user experience.</p>
<p><b>Essential Functions</b></p>
<ul><li>Solve ticketing and service requests individually, ensuring timely resolution and adherence to established service level agreements (SLAs). Assists other BAs in completing their tickets when applicable.</li>
<li>Follows and ensures change management processes, including assessing impacts, coordinating approvals, and facilitating smooth transitions.</li>
<li>Collaborate with cross-functional teams to gather requirements, analyze business processes, and identify opportunities for improvements.</li>
<li>Provide exceptional customer support.</li>
<li>Ensures comprehensive documentation of business requirements, system configurations, and process workflows.</li>
<li>Provides training sessions to end-users on new systems, features, and processes to ensure successful adoption and utilization.</li>
<li>Supports and upgrades enterprise systems such as ERP (Enterprise Resource Planning), QMS (Quality Management System), MES (Manufacturing Execution System), WMS (Warehouse Management System), and HRIS (Human Resources Information System).</li>
<li>Analyze and document business processes, workflows, and system interactions to identify areas for optimization and enhancement.</li>
<li>Facilitate communication and collaboration between business stakeholders and technical teams to ensure alignment of objectives and priorities.</li>
<li>Providing insights and recommendations based on data analysis, trends, and industry best practices to support informed decision-making.</li></ul></div>

Sr IT Business Analyst

Wellby

<div><p>It's fun to work in a company where people truly BELIEVE in what they're doing!<br>
<br>
</p><p><i>We're committed to bringing passion and customer focus to the business.
</i></p><p><b>Position Summary
</b></p><p>The Business Systems Analyst is a strategic individual contributor responsible for driving enterprise-wide operational efficiency and platform optimization through automation, integration, and simplification. This role leads complex, cross-platform initiatives, mentors other analysts, and establishes standards and best practices that reduce technical debt and support scalable operations. Serving as a trusted advisor to business and technology leaders, The Business Systems Analyst provides expertise across core banking systems, digital banking platforms, and related services, account and loan origination, CRM, Service Desk, appointment scheduling, enterprise work management, and email marketing
</p><p></p><p><b>Principle Duties and Responsibilities
</b></p><ul><li><p>Willingness and ability to exhibit Wellby Core Values every day.
</p></li><li><p>Works purposefully and is driven to provide the best team member experience.
</p></li><li><p>Provide strategic analysis and solution leadership across enterprise platforms, including, but not limited to, core banking, digital banking platforms, and related services, account and loan originations, CRM, Service Desk, appointment scheduler, enterprise work management, and email marketing.
</p></li><li><p>Lead complex, cross-functional initiatives spanning multiple systems; define and create future-state workflows and guide solution design to achieve measurable outcomes.
</p></li><li><p>Drive enterprise automation and integration opportunities; partner with Core, Digital, and Data teams to implement scalable patterns and reduce manual work.
</p></li><li><p>Own functional solution design for high-impact changes; ensure solutions align with governance standards, validation standards, security controls, and long-term maintainability.
</p></li><li><p>Champion simplification and technical debt reduction by identifying redundant capabilities, rationalizing configurations, and improving integration efficiency.
</p></li><li><p>Mentor Level I and Level II analysts; establish and reinforce standards for analysis, documentation, testing, and value realization.
</p></li><li><p>Lead stakeholder facilitation, including workshops and decision forums; resolve complex tradeoffs and ensure alignment across business units.
</p></li><li><p>Define and track KPIs for initiatives (cycle time, defect rate, adoption, cost savings, risk reduction) and communicate results to leadership.
</p></li><li><p>Serve as escalation point for complex production issues, coordinate triage, root cause analysis, and permanent fixes with technology partners.
</p></li><li><p>Performs other related duties as assigned.
</p></li></ul><p></p><p><b>Knowledge, Skills, and Abilities (KSA)
</b></p><ul><li><p>Knowledge of Wellby&rsquo;s organizational functions and general operating policies and procedures.
</p></li><li><p>Knowledge of general office practices and procedures, business English, spelling, and punctuation.
</p></li><li><p>Knowledge of personal computers, utilizing Microsoft Office Suite and other software.
</p></li><li><p>Knowledge of enterprise banking and business platforms, including core banking systems such as Symitar Episys (EASE); digital banking platforms (e.g., Banno); CRM systems; enterprise work management tools; Service Desk platforms; appointment scheduling solutions; email marketing platforms; and other related systems and integrations.
</p></li><li><p>Knowledge of digital technologies, emerging trends, and industry best practices relevant to financial institutions, including the application of technology to enhance member/customer experience, operational efficiency, and service delivery.
</p></li><li><p>Knowledge of financial industry regulatory, compliance, privacy, and data security requirements, including standards related to data protection, user access controls, audit readiness, and secure system configuration within a regulated environment.
</p></li><li><p>Knowledge of Change Management principles and practices, including their application to system enhancements, technology implementations, and process improvement initiatives to ensure effective adoption and minimal operational disruption.
</p></li><li><p>Knowledge of system integrations, APIs, data flows, and automation concepts, including an understanding of how these components function within a regulated financial services environment to support secure, efficient, and compliant operations.
</p></li><li><p>Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding devices.
</p></li><li><p>Skilled in translating complex business needs into clear business, functional, and technical requirements, including the development of future‑state process workflows, diagrams, and visual artifacts to support shared understanding among technical and non‑technical stakeholders.
</p></li><li><p>Skilled in identifying and implementing opportunities for automation, simplification, system integration, and technical debt reduction to improve operational efficiency, scalability, and cost effectiveness.
</p></li><li><p>Skilled in operating, supporting, and optimizing core banking and digital banking platforms, or comparable enterprise systems, to ensure reliable performance and alignment with business and regulatory requirements.
</p></li><li><p>Skilled in developing test cases and test scripts, executing testing scenarios, and documenting and validating results to ensure solutions meet defined requirements and quality standards.
</p></li><li><p>Skilled in analyzing data and presenting clear insights, recommendations, and solution options, while influencing decisions and outcomes to align with enterprise strategy, regulatory expectations, and organizational goals.
</p></li><li><p>Skilled in identifying risks, constraints, and dependencies; prioritizing work; estimating effort; and planning and executing tasks across multiple concurrent initiatives while recommending mitigation strategies to minimize delivery and operational impact.
</p></li><li><p>Ability to communicate clearly and concisely, orally and in writing.
</p></li><li><p>Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, and establish and maintain effective working relationships with other team members.
</p></li><li><p>Ability to coordinate several concurrent activities simultaneously.
</p></li><li><p>Ability to exercise independent judgment.
</p></li><li><p>Ability to lead with a proactive, results‑oriented approach to problem‑solving and decision‑making, while effectively engaging, influencing, and building trust with stakeholders at all organizational levels.
</p></li><li><p>Ability to translate strategic vision, goals, and roadmaps into executable deliverables, including actionable tasks, business and technical requirements, acceptance criteria, and test cases that support successful implementation.
</p></li><li><p>Ability to manage work effectively across priorities and stakeholders, exercising sound judgment, accountability, and adaptability in a dynamic, regulated environment.
</p></li><li><p>Ability to travel between Wellby Financial facilities as needed (10% or less).
</p></li></ul><p></p><p><b>Supervisory Responsibilities
</b></p><p>The team member does not have supervisory responsibilities.
</p><p></p><p><b>Complexity &amp; Scope of Work
</b></p><ul><li><p>The team member follows Wellby&rsquo;s policies and procedures, Team member Handbook, and federal and state laws and regulations in accomplishing assignments
</p></li><li><p>The team member performs routine and generally related tasks without supervisory direction.
</p></li><li><p>Tasks may occasionally have to be coordinated, integrated, and/or prioritized.
</p></li><li><p>The team member&rsquo;s work is reviewed periodically for accuracy, completion, and compliance with Wellby&rsquo;s policies and procedures.
</p></li><li><p>The team member will ensure policies, procedures, and programs are consistently administered, aligned with organizational goals, and compliant with professional standards.
</p></li><li><p>The team member uses independent judgment in making decisions.
</p></li><li><p>Instructions to the team member may be general or specific in nature
</p></li><li><p>Courses of action are determined by established procedures and/or the Director of Business Systems.
</p></li></ul><p></p><p><b>Physical Demands &amp; Work Environment
</b></p><ul><li><p>The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodation may enable individuals with disabilities to perform essential functions.
</p></li><li><p>To perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting, standing, reaching, and grasping; operating computers and other office equipment; moving about the office; and attending possible onsite and offsite meetings.
</p></li><li><p>The team member must be able to exchange information, in person, in writing, and via telephone. Some degree of stress results from contact with management and other team members.
</p></li><li><p>The ability to observe details at close range (within a few feet of the observer).
</p></li><li><p>Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.
</p></li><li><p>The noise level in the work environment is usually moderate.
</p></li><li><p>Work involves the typical risks and discomforts associated with an office environment, but is usually in an area that is adequately cooled, heated, lighted, and ventilated.
</p></li></ul><p></p><p><b>Minimum Qualifications
</b></p><ul><li><p>Bachelor&rsquo;s degree in business, Information Systems, Technology, or a related field required.
</p></li><li><p>Minimum five (5) years of experience in business systems analysis, process optimization, or technology-enabled transformation.
</p></li><li><p>Financial services or regulated industry experience is strongly preferred.
</p></li><li><p>Proven track record delivering enterprise automations, integrations, and cross-platform improvements with measurable outcomes.
</p></li><li><p>Bondable
</p></li></ul><p></p><p><b>For All Candidates
</b></p><p>This is a <b>Full-Time, Salary (exempt) | </b><b>Emergency Classification: Non-essential
</b></p><p></p><p>Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please contact Human Resources.
</p><p>Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email careers@wellbyfinancial.com or call 281-226-1696 for assistance.
</p><h3 class="jobSectionHeader"><b><i>Disclaimer
</i></b></h3><h3 class="jobSectionHeader"><b><i>The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.</i></b></h3></div>

Business Systems Analyst

Caliber Collision

<div><p><b>Service Center</b></p>
CSCS TX<p>
Job Summary<br>
Are you ready to make an impact from day one? We are looking for a confident and skilled <b>Senior Business Analyst</b> to join our dynamic team. In this role, you&rsquo;ll be instrumental in bridging the gap between contact center business needs, intake management and technology solutions.<br>
<br>
We need someone who can hit the ground running. The ideal candidate is not just familiar with Business Analyst functions but is a seasoned expert who can effortlessly wear the Business Analyst hat, refine the tools of the trade, and foster a collaborative environment to deliver results quickly and effectively.</p><p></p><p><b>
Essential Job Duties</b></p><div><div><ul><li><p>
Collaborate with business owners, users, and team members to gather and define requirements for new applications, system enhancements, and issue resolution.</p></li></ul></div><div><ul><li><p>
Analyze data and create visualizations from a variety of platforms and tools to identify actionable insights.</p></li></ul></div><div><ul><li><p>
Present and communicate innovative strategies and ideas to both business and technology stakeholders with clarity and confidence.</p></li></ul></div><div><ul><li><p>
Partner with developers and peers to troubleshoot application issues, conducting root cause analyses and implementing solutions efficiently.</p></li></ul></div><div><ul><li><p>
Research and assess the current business environment, delivering practical and actionable solutions to complex challenges.</p></li></ul></div><div><ul><li><p>
Act as a key collaborator, fostering a team-focused environment where ideas and solutions are shared to achieve success together. This role is not a one-person show&mdash;you will work alongside a team to accomplish shared goals.</p></li></ul></div><div><ul><li><p>
Act as the vital link between business users and IT, ensuring seamless communication across multiple lines of business.</p></li></ul></div><div><ul><li><p>
Create and execute test cases for QA and facilitate user acceptance testing (UAT) with stakeholders.</p></li></ul></div><div><ul><li><p>
Develop and maintain comprehensive documentation, including application guides and user manuals.</p></li></ul></div><div><ul><li><p>
Proactively identify, escalate, and address risks and issues, ensuring all stakeholders are informed.</p></li></ul></div><div><ul><li><p>
Manage project plans, driving timelines to achieve milestones and successful outcomes.</p></li></ul></div><div><ul><li><p>
Conduct impact analysis of corporate projects and communicate findings to relevant stakeholders.</p></li></ul></div><div><ul><li><p>
Identify and analyze patterns, trends, and anomalies to inform decision-making and strategy.</p></li></ul></div><div><ul><li><p>
Explore opportunities to integrate new technologies, including automation and AI, as part of broader process improvements, always ensuring alignment with business goals.</p></li></ul></div><div><p><b><br>
Skill</b><b>s</b><b>/Requirements</b></p></div><div><ul><li><p><br>
Bachelor&rsquo;s degree preferred; or equivalent combination of education, experience and training that provides the required knowledge and skills</p></li></ul></div><div><ul><li><p>
Minimum 3 to 5 years of experience with enterprise systems as a business analyst with a demonstrated ability to work cross-functionally</p></li></ul></div><div><ul><li><p>
Technical knowledge of the tools within a contact center for reporting, call routing, workforce management, and quality management such as NICE CXOne/IEX and Observe AI. Understand the KPIs of an omni-channel environment</p></li></ul></div><div><ul><li><p>
Proficiency in data analytic and project management tools such as Microsoft Power BI and Smartsheet</p></li></ul></div></div><div><div><ul><li><p>
Proficiency in Microsoft Office including Excel and Visio</p></li></ul></div><div><ul><li><p>
Excellent verbal and written communication skills with an ability to communicate with vendors, internal customers, and senior leaders</p></li></ul></div></div><p></p><p><b>
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.</b></p><p></p><p><b>
Must be eligible to work in the U.S. with no restrictions.</b></p></div>

Business Analyst

ManpowerGroup Middle East

<div>
 <p>
  A leading international financial institution is seeking a
  <strong>
   Professional within its Technology Division
  </strong>
  , responsible for supporting enterprise-wide digital solutions and business applications.
 </p>
 <p>
  The Technology Division plays a central role in shaping and delivering the organization&rsquo;s IT strategy, governance frameworks, and operational systems. It oversees the design, implementation, and continuous improvement of technology solutions across multiple domains, ensuring alignment with global best practices and institutional objectives.
 </p>
 <p>
  This position focuses on the
  <strong>
   management, enhancement, and support of core business systems
  </strong>
  , particularly within financial operations and transaction lifecycle processes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Act as a bridge between business stakeholders and technical teams, identifying and delivering scalable and future-ready solutions
  </li>
  <li>
   Analyze business needs and translate them into functional and technical requirements
  </li>
  <li>
   Design, implement, and maintain cost-effective technology solutions aligned with organizational priorities
  </li>
  <li>
   Support end-to-end lifecycle of enterprise applications, including implementation, upgrades, and production support
  </li>
  <li>
   Identify opportunities for process optimization and drive continuous improvement initiatives
  </li>
  <li>
   Facilitate communication between internal teams and external partners/vendors
  </li>
  <li>
   Lead solution design discussions and coordinate cross-functional resources for successful delivery
  </li>
  <li>
   Ensure stability, performance, and ongoing enhancement of business applications
  </li>
  <li>
   Deliver training sessions, workshops, and presentations to end users
  </li>
  <li>
   Monitor vendor performance and manage third-party relationships
  </li>
  <li>
   Provide technical support and troubleshooting for existing systems
  </li>
  <li>
   Work with structured and unstructured data sources to support business requirements
  </li>
  <li>
   Contribute to cloud-based and integrated technology initiatives
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Minimum
   <strong>
    5+ years of experience
   </strong>
   in business applications, enterprise systems, or technology solutions environments
  </li>
  <li>
   Experience within
   <strong>
    financial services, large corporates, or regulated environments
   </strong>
   is preferred
  </li>
  <li>
   Strong understanding of enterprise applications related to financial operations (e.g. transaction processing, accounting, treasury, or similar domains)
  </li>
  <li>
   Familiarity with system implementation methodologies and best practices
  </li>
  <li>
   Ability to design and deliver solutions across multiple systems and business functions
  </li>
  <li>
   Knowledge of databases, integrations, cloud environments, and application architecture
  </li>
  <li>
   Exposure to IT governance, service management frameworks, and project delivery standards
  </li>
  <li>
   Strong analytical thinking, problem-solving, and stakeholder management skills
  </li>
  <li>
   Ability to manage multiple priorities in a fast-paced environment
  </li>
  <li>
   Experience working in international or multicultural environments is advantageous
  </li>
  <li>
   Bachelor&rsquo;s or Master&rsquo;s degree in a relevant field (e.g. Information Technology, Computer Science, or similar)
  </li>
  <li>
   Relevant certifications or hands-on experience with enterprise financial systems is a plus
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Professional (Business Application Management)

University of Illinois

<div><div><div><div><div>APPLY NOW</div>
<p>
 <b>Enterprise Systems Specialist - Hybrid/Remote</b></p><div><b>
AITS Admin</b><br>
<ul><li>Hybrid/Remote</li></ul>
Posting Category:</div><p><b><br>
Sponsorship for Work authorization is not available for this position.</b></p><p>
As part of the Internal Application Administration (IAA) team, the Enterprise Systems Specialist participates in the analysis, design, implementation, integration and support of enterprise systems. This is a highly visible role with immense opportunities to work with emerging technology and to interact with people across the University of Illinois System. The job holder must be an experienced problem solver who thinks creatively about solutions and adapts easily to changing priorities.<br>
</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><br>
<ul><li>
Develop subject matter expertise on enterprise systems and integration middleware. (25%)
</li><li>Provide operational support for university-wide systems that are used by students, employees, and other university clients. (25%)
</li><li>Work with IT Professionals across the University of Illinois to provide advanced systems integration solutions and ongoing operational support for those solutions (10%)
</li><li>Administer critical infrastructure that controls system access and user provisioning to a wide range of university applications and services. (20%)
</li><li>Support production critical activities during non-business hours, as needed. This will require some evening or weekend hours, depending on the business cycle of the University, and participating in a rotating on-call schedule. (10%)
</li><li>Conduct capacity and upgrade planning. (5%)
</li><li>Research, evaluate, and implement new advanced technologies. (5%)
</li><li>Perform other related responsibilities as appropriate for an Enterprise System Specialist. (5%)</li></ul><br>
<b>QUALIFICATIONS</b><br>
<ul><li>High school diploma or equivalent.
</li><li>Any one or any combination totaling two (2) years (24 months) from the following categories:
<ul><li>College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months), Associate's Degree (60 semester hours) equals eighteen months (18 months), 90 semester hours equals two (2) years (24 months), Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
</li><li>Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.</li></ul></li></ul><p><br>
Preferred:
</p><ul><li>Bachelor's degree in Computer Science or related technical field.
</li><li>Three years of information technology experience focusing on software application architecture, installation, and administration in UNIX/Linux (prefer Solaris or RedHat) or Microsoft Windows environments.
</li><li>Experience installing, configuring, maintaining, and troubleshooting middle-tier products including Apache, IIS, and Tomcat.
</li><li>Experience with Oracle DBMS, Microsoft MSSQL, PostGreSQL and general SQL.
</li><li>Experience in systems programming, computer systems engineering, computer architecture, and/or process management.
</li><li>Experience with integration or streaming platforms (Azure API Management, AWS API Gateway, Kafka, OpenMQ, and ActiveMQ)</li></ul><br>
<b>
KNOWLEDGE SKILLS AND ABILITIES</b><br>
<ul><li>Well-developed technical, business, and communication skills.
</li><li>Behaviors that foster teamwork and lead to a culture of trust and mutual respect.
</li><li>Ability to adapt to new situations and overcome unpredictable obstacles.
</li><li>Desire to dive in, identify and resolve issues quickly, and work in a team environment to implement technology solutions.
</li><li>Hands-on experience in design, installation, configuration, and maintenance of Windows or Linux based enterprise applications and infrastructure
</li><li>Knowledge of programming languages (e.g., Java, .NET, ColdFusion or PERL)
</li><li>Knowledge of web server technologies (e.g., Apache, IIS, Tomcat, WebLogic, etc.)
</li><li>Knowledge of authentication systems (SAML2, Shibboleth, OAuth, OpenID Connect, CA SSO and ADFS)
</li><li>Knowledge of directory services (LDAP and Active Directory)
</li><li>Knowledge of CI/CD processes and tools (Azure DevOps, Jenkins, GitHub Actions, Ant, Maven, GitHub, SVN, etc.)</li></ul><p></p><p><b>
APPOINTMENT INFORMATION</b><br>
This is a 100%% Full Time Civil Service Information Technology Tech Associate position. The expected start date is as soon as possible. Sponsorship for work authorization is not available for this position. System Office jobs such as this one are not eligible for the Referral Program.<br>
<br>
The budgeted salary range for the position is $80,000.00 - 90,000.00. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.
<br>
<br>
Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability &amp; AD&amp;D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.</p><p><b>
APPLICATION PROCEDURE &amp; DEADLINE INFORMATION</b><br>
For full consideration, please click the <b>APPLY NOW </b>link on this page to submit an application on the university portal accepting applications for this system office position by 6 pm on 3/26/2026. For further information about this specific position, please contact Bree Smith at cbsmith@uillinois.edu.</p><p>
System Human Resource Services<br>
(217) 333-2600<br>
erhr@uillinois.edu</p><div></div><p>
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.</p><p>
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the System Human Resource Services, Diversity, Equity and Inclusion at 217-333-2600, or by emailing ADAaccessibility@uillinois.edu.</p><div></div><p><b>
Requisition ID: </b>9000937<br>
<b>Job Category: </b>Civil Service<br>
<b>Campus Location: </b>Urbana</p><p>
#LI-BS1</p>
<div>APPLY NOW</div></div></div></div></div><div></div>

Enterprise Systems Specialist - Hybrid/Remote

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