epic systems specialist

Emplify Health

<div><h1 class="jobSectionHeader"><b>Love + medicine is who we are, it's what we do, it's why people want to work here. If you&rsquo;re looking for a job to love, apply today.
</b></h1><p></p><p><b>Scheduled Weekly Hours:
</b></p>40
<p></p><h1 class="jobSectionHeader"><b>Contract Administrator &ndash; Epic Contract Build Specialist
</b></h1><ul><li><p><b>Location: </b>Remote. Candidates must reside in IA, MI, MN, or WI at the time of hire.
</p></li><li><p><b>Department: </b>Managed Care
</p></li><li><p><b>Reports To: </b>Director, Managed Care
</p></li></ul><p></p><p><b>About the Role:
</b><br>
We are seeking a skilled Contract Administrator with a strong background in Contracts, Revenue Cycle/Billing, and Epic systems to join our engaged and high-performing team. This role focuses on building contracts into Epic (Electronic Medical Records system) and ensuring accurate contract administration and billing compliance. You will work closely with specialized teams, leveraging your knowledge of Epic, contract management, coding, and billing to optimize contract builds and reporting. This is purposeful work that directly impacts financial accuracy and operational efficiency across the enterprise.
</p><p></p><p><b>Key Responsibilities:
</b></p><ul><li><p>Build and maintain contracts within the Epic system, ensuring accuracy and compliance with fee schedules and billing requirements.
</p></li><li><p>Collaborate with IT, Revenue Cycle, and coding teams to identify and resolve issues related to contract builds and automation.
</p></li><li><p>Run and analyze reports in Epic to monitor contract performance and billing accuracy, including identifying downcoding or payment discrepancies.
</p></li><li><p>Lead contract review, negotiation support, and administration with minimal supervision, acting as a resource for contract language and interpretation.
</p></li><li><p>Manage the Contract Management Database as a content and application expert, working closely with Information Systems to ensure data integrity.
</p></li><li><p>Support contract compliance monitoring and provide analytical data on contract performance.
</p></li><li><p>Participate in special projects and continuous improvement initiatives related to contract services and revenue cycle processes.
</p></li></ul><p></p><p><b>Qualifications:
</b></p><ul><li><p>Bachelor&rsquo;s degree in Business, Legal, or related field required.
</p></li><li><p>3-5 years of experience in business and contract management, including direct negotiations with business clients.
</p></li><li><p>Strong knowledge of Epic systems is highly preferred; willingness to learn and be trained by experienced team members.
</p></li><li><p>Familiarity with revenue cycle, coding, billing, and contract compliance.
</p></li><li><p>Excellent analytical, project management, and communication skills.
</p></li><li><p>Ability to work independently and prioritize multiple projects.
</p></li><li><p>Master&rsquo;s degree, Juris Doctor (JD), or Certified Professional Contract Manager (CPCM) certification is a plus.
</p></li></ul><p></p><p><b>Why Join Us?
</b></p><ul><li><p>Work with a great, engaged team known for strong collaboration and high team scores.
</p></li><li><p>Opportunity to learn from experienced negotiators and IT experts.
</p></li><li><p>Play a critical role in building and maintaining contracts that impact revenue cycle and patient care.
</p></li><li><p>Virtual training and flexible work environment.
</p></li><li><p>Comprehensive benefits package that varies based on your location. To learn more about the specific benefits available in your area, please inquire with the recruiter during the application process.
</p></li></ul><p></p><p>I f you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.
</p><p></p><p><b>We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values &mdash; belonging, respect, excellence, accountability, teamwork and humility &mdash; our pillars set our foundation and our future.
</b></p><p></p><p><b>Equal Opportunity Employer</b></p></div>

Contract Administrator | Epic Contract Build Specialist

Rush University Medical Center

<p></p><div><p><b>Location: </b>Chicago, Illinois
</p><p><b>Business Unit: </b>Rush Medical Center
</p><p><b>Hospital: </b>Rush University Medical Center
</p><p><b>Department: </b>Access Center Specialty Care
</p><p><b>Work Type: </b>Part Time (Total FTE between 0.5 and 0.89)
</p><p><b>Shift: Shift 1
</b></p><p><b>Work Schedule: </b>4 Hr (11:00:00 AM - 3:00:00 PM)
</p><p><b>Rush offers exceptional rewards and benefits learn more at our </b>Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
</p><p><b>Pay Range: </b>$18.87 - $29.73 per hour
<br>
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
</p><p>Summary:
<br>
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers&rsquo; expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
</p><p>Other information:
<br>
High School Diploma required.
<br>
<br>
Bachelor&rsquo;s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
<br>
<br>
Bilingual skills a plus.
<br>
<br>
Certified Healthcare Access Associate (CHAA) preferred.
<br>
Skills: Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
<br>
Abilities: Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
<br>
<br>
Disclaimer:
<br>
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
<br>
<br>
Date Reviewed:
<br>
Date Revised:<br>
<br>
</p><p>Responsibilities:
<br>
1. Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
<br>
2. Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
<br>
3. Assesses the caller&rsquo;s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
<br>
4. Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
<br>
5. Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
<br>
6. Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
<br>
7. Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
<br>
8. Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
<br>
9. Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient&rsquo;s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
<br>
10. Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
<br>
11. Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
<br>
12. Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
<br>
13. Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
<br>
14. Promotes a positive and productive environment, supporting teamwork and communication.
<br>
15. Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
<br>
16. Utilizes customer service skills to exceed the patient&rsquo;s needs.
<br>
17. Performs other duties as assigned.<br>
<br>
</p><p>Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p></div>

Access Specialist 1

Valley Medical Center

<div></div><div><div><div><ul><li><h6 class="jobSectionHeader"><b>Job Title:</b></h6>
 Clinical Informatics Specialist
</li><li><h6 class="jobSectionHeader"><b>Req:</b></h6>
 2026-0311
</li><li><h6 class="jobSectionHeader"><b>Location:</b></h6>
 VMC Main Campus
</li><li><h6 class="jobSectionHeader"><b>Department:</b></h6>
 Clinical Informatics
</li><li><h6 class="jobSectionHeader"><b>Shift:</b></h6>
 Days
</li><li><h6 class="jobSectionHeader"><b>Type:</b></h6>
 Full Time
</li><li><h6 class="jobSectionHeader"><b>FTE:</b></h6>
 1
</li><li><h6 class="jobSectionHeader"><b>Hours:</b></h6>
 Monday-Friday, 7:30 am to 4:00 pm or as needed to support departmental needs.
</li><li><h6 class="jobSectionHeader"><b>City State:</b></h6>
 Renton, WA
</li><li><h6 class="jobSectionHeader"><b>Salary Range:</b></h6>
 Min $94,894 - Max $142,341/annual DOE</li></ul></div></div><br>
<br>
<br>
<br>
<p></p><p><b>Job Description:</b></p>
<p>VALLEY MEDICAL CENTER</p>
<p><b>
JOB DESCRIPTION</b></p>
<p>
</p><p>The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.</p>
<p><b>
TITLE: </b>Clinical Informatics Specialist</p>
<p>
</p><p><b>JOB OVERVIEW: </b>The Clinical Informatics Specialist (CIS) provides direct end-user support to clinicians in their use of clinical information systems. The scope of support includes all members of the interdisciplinary care team with a primary focus on clinicians. The CIS role is essential to the success of clinicians' use of the electronic health record (EHR), facilitating optimal use to improve patient care delivery.</p>
<p>
Clinical support activity includes customizing/creating content within the EHR, working as a liaison with operational leaders, and delivering training, enhancement education, coaching, customer service and problem solving.</p>
<p>
The CIS role is pivotal in working with clinical, operational, and IT leaders to analyze, plan, implement and optimize clinical information systems that ultimately improve the quality of care while supporting administrative needs and providing an improved patient experience.</p>
<p>
</p><p><b>DEPARTMENT: </b>Clinical Informatics</p>
<p>
</p><p><b>WORK HOURS: </b>Typically, Monday-Friday, 7:30 am to 4:00 pm or as needed to support department needs.</p>
<p>
</p><p><b>REPORTS TO: </b>Supervisor or Manager, Clinical Informatics</p>
<p><b>
PREREQUISITES:</b></p>
<div>
<ul><li><p>Bachelor's degree in clinical area of practice OR Computer Science, Information Technology, Informatics, or another closely related field, required.</p>
</li></ul>
<ul><li><p>Minimum 3 years' experience of clinical or informatics experience in a healthcare setting using electronic health record systems, required.</p>
</li></ul>
<ul><li><p>Experience, certifications and/or proficiencies with Epic preferred.</p>
</li></ul>
<ul><li><p>Current license or licensure eligibility to practice as a clinician preferred.</p>
</li></ul>
<ul><li><p>Experience in facilitating workflow evaluation and process improvement preferred.</p>
</li></ul>
</div><p></p><p><b>GENERAL QUALIFICATIONS:</b></p>
<div>
<ul><li><p>Demonstrate skills with ability to collaborate with various teams, utilize clinical judgment, clinical inquiry, innovation and systems thinking.</p>
</li></ul>
<ul><li><p>Able to communicate and work effectively with the physical and emotional development of all ages served.</p>
</li></ul>
<ul><li><p>Able to organize and prioritize duties effectively, while handling multiple demands in a rapidly changing environment.</p>
</li></ul>
<ul><li><p>Able to effectively collaborate with various stakeholders, at all levels, within a multidisciplinary team environment.</p>
</li></ul>
<ul><li><p>Able to access information and communicate in an electronic environment including but not limited to the use of order entry, e-mail, and computerized clinical documentation skills.</p>
</li></ul>
<ul><li><p>Able to communicate effectively in oral and written form in the English language.</p>
</li></ul>
<ul><li><p>Be self-directed in advancing knowledge through continuing education.</p>
</li></ul>
</div><p></p><p>UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS :</p>
<p>
See Generic Job Description for Administrative Partner</p>
<p>
</p><p><b>PERFORMANCE RESPONSIBILITIES:</b></p>
<div>
<ul><li><p><b>Generic Job Functions:</b> <i>See Generic Job Description for Administrative Partner.</i></p>
</li></ul>
<ul><li><p><b>Essential Responsibilities and Competencies:</b></p>
</li></ul>
</div><div><ul><li><p>Teaching / Coaching:</p>
<div>
<ul><li><p>Provide direct end-user support to clinicians in their use of Epic and other clinical information systems.</p>
</li></ul>
<ul><li><p>Assist clinicians in gaining &amp; maintaining competency in the use of clinical information systems.</p>
</li></ul>
<ul><li><p>Develop and present education to clinicians via seminars, individual sessions and training materials regarding documentation, regulations, opportunities and chart audit findings.</p>
</li></ul>
<ul><li><p>Ensure that education content delivered is consistent with Valley Medical Center policies regarding clinical information system usage.</p>
</li></ul>
<ul><li><p>Assist in coordinating communication regarding future clinical information system changes, upgrades and downtimes to clinical users.</p>
</li></ul>
<ul><li><p>Provide input into development of user training.</p>
</li></ul>
<ul><li><p>Assist with the development of training materials and periodically delivers training.</p>
</li></ul>
</div></li></ul></div><p></p><div><div><div><div><div><ul><li><p>Problem Solving:</p>
<div>
<ul><li><p>Triage issues appropriately.</p>
</li></ul>
<ul><li><p>Demonstrate willingness to assist clinicians and follow up on previous interactions to ensure the issue has been resolved.</p>
</li></ul>
<ul><li><p>Recommend procedures and innovative solutions to enhance efficient &amp; productive use of clinical information systems.</p>
</li></ul>
<ul><li><p>Identify problems with equipment and/or software and effectively communicates the issue to the appropriate IT staff.</p>
</li></ul>
<ul><li><p>Identify barriers to completion of documentation goals with appropriate interventions.</p>
</li></ul>
</div></li></ul></div></div></div></div></div><p></p><div><div><div><div><div><ul><li><p>Customer Service:</p>
<div>
<ul><li><p>Demonstrate focused and active listening to clinicians' concerns.</p>
</li></ul>
<ul><li><p>Utilize expert communication skills, change theory, problem solving strategies and knowledge of resources to create a learning and supportive environment.</p>
</li></ul>
<ul><li><p>Capture clinician's suggested clinical system improvements and communicates suggestions to appropriate resources.</p>
</li></ul>
<ul><li><p>Act as an agent of change, assisting clinicians with the dynamic nature of clinical information systems.</p>
</li></ul>
<ul><li><p>Assist staff to incorporate clinical information systems into their daily clinical practice in a meaningful way.</p>
</li></ul>
<ul><li><p>Demonstrate &quot;Patients Are First&quot; service skills (example: AIDET).</p>
</li></ul>
</div></li></ul></div></div></div></div></div><p></p><div><div><div><div><div><ul><li><p>Teamwork:</p>
<div>
<ul><li><p>Establish and maintain effective relationships with healthcare team members.</p>
</li></ul>
<ul><li><p>Support the established vision of the future for the goals and objectives in the use of clinical information systems.</p>
</li></ul>
<ul><li><p>Advocate for excellence in use of clinical information systems with a focus on provider documentation.</p>
</li></ul>
<ul><li><p>Maintain and promotes a positive attitude towards change.</p>
</li></ul>
</div></li></ul></div></div></div></div></div><p></p><div><div><div><div><div><ul><li><p>Clinical Support:</p>
<div>
<ul><li><p>Evaluate provider documentation in relationship to coding &amp; reporting standards.</p>
</li></ul>
<ul><li><p>Assist in the evaluation, preparation of and planning for the implementation of clinical information systems and system enhancements and upgrades.</p>
</li></ul>
<ul><li><p>Assist with development and implementation of change management strategies, particularly as applied towards clinicians.</p>
</li></ul>
<ul><li><p>Participate in rounding on patient care units and clinics, approaching and engaging clinicians appropriately.</p>
</li></ul>
<ul><li><p>Conduct periodic chart audits to ensure consistency of documentation of patient care in the EHR.</p>
</li></ul>
<ul><li><p>Participate in development and revision of hospital policies, procedures/standards related to clinical information systems.</p>
</li></ul>
<ul><li><p>Collaborate with IT staff and Operations to coordinate resources, resolve issues and develop improved processes for patient care.</p>
</li></ul>
</div></li></ul></div></div></div></div></div><p></p><div><div><div><div><div><ul><li><p>Clinical Information Systems / Clinical Informatics:</p>
<div>
<ul><li><p>Maintain proficiencies / certifications in agreed upon Epic applications.</p>
</li></ul>
<ul><li><p>Attend educational programs as applicable to this position to maintain standard expertise.</p>
</li></ul>
<ul><li><p>Participate in design, build, and testing of clinical information systems enhancements.</p>
</li></ul>
<ul><li><p>Assist with, lead, and/or co-lead programs and projects as assigned.</p>
</li></ul>
<ul><li><p>Assist with design and monitoring of clinical decision support tools.</p>
</li></ul>
</div></li></ul></div></div></div></div></div><p></p><div><div><div><div><div><ul><li><p>Miscellaneous:</p>
</li></ul>
</div><div><ul><li><p>Perform other duties / assignments as directed.</p>
</li></ul>
</div></div></div></div></div><p></p><p>Revised: 5/25</p>
<p>
Grade: NC11</p>
<p>
FLSA: Exempt</p>
<p>
CC: 8706</p><br>
<p><b>
Job Qualifications:</b></p>
<p><b>PREREQUISITES:</b></p>
<div>
<ul><li><p>Bachelor's degree in clinical area of practice OR Computer Science, Information Technology, Informatics, or another closely related field, required.</p>
</li></ul>
<ul><li><p>Minimum 3 years' experience of clinical or informatics experience in a healthcare setting using electronic health record systems, required.</p>
</li></ul>
<ul><li><p>Experience, certifications and/or proficiencies with Epic preferred.</p>
</li></ul>
<ul><li><p>Current license or licensure eligibility to practice as a clinician preferred.</p>
</li></ul>
<ul><li><p>Experience in facilitating workflow evaluation and process improvement preferred.</p>
</li></ul>
</div><p></p><p><b>GENERAL QUALIFICATIONS:</b></p>
<div>
<ul><li><p>Demonstrate skills with ability to collaborate with various teams, utilize clinical judgment, clinical inquiry, innovation and systems thinking.</p>
</li></ul>
<ul><li><p>Able to communicate and work effectively with the physical and emotional development of all ages served.</p>
</li></ul>
<ul><li><p>Able to organize and prioritize duties effectively, while handling multiple demands in a rapidly changing environment.</p>
</li></ul>
<ul><li><p>Able to effectively collaborate with various stakeholders, at all levels, within a multidisciplinary team environment.</p>
</li></ul>
<ul><li><p>Able to access information and communicate in an electronic environment including but not limited to the use of order entry, e-mail, and computerized clinical documentation skills.</p>
</li></ul>
<ul><li><p>Able to communicate effectively in oral and written form in the English language.</p>
</li></ul>
<ul><li><p>Be self-directed in advancing knowledge through continuing education.</p></li></ul></div></div><p></p>

Clinical Informatics Specialist

BGIT India Private Limited

<p><b>Job Description :</b></p><p><b>Duties: </b></p><p>The Applications Analyst &ndash; Senior is responsible for the implementation, optimization, and maintenance of the organization&rsquo;s information technology resources. The role provides solutions to a variety of complex technical problems of diverse scope, requiring analysis and evaluation of multiple factors. This role collaborates closely with stakeholders to understand business requirements, design solutions, configure modules, and provide ongoing support to ensure the smooth operation of the Information System.</p><p><b>Essential Job Statements:</b></p><p>Provides solutions to highly complex technical problems requiring frequent use of creativity and ingenuity and an in-depth analysis and evaluation of multiple factors. Leads teams and/or projects, coordinating work activities, reporting on work status, and providing input on team performance. Develops team competencies and documentation materials. Ensures impact assessment documentation is complete. Makes recommendations for repeatable, low-impact implementations. Performs troubleshooting efforts on application issues, submits service requests to vendors, and follows complex correction steps. Acts as primary IT Liaison with key departments and/or committees and coordinates the work of others to complete a series of prioritized requests in responsibility areas. Research emerging technology and its application to business needs and presents findings to all levels of management as required. Prioritizes work in area of specialization and is accountable for reporting on work status. Advises end-users and oversight groups regarding the feasibility of proposed system changes and the amount of effort required to complete the change(s). Participates in application special interest groups, workshops as required. May be responsible to mentor/precept other team members when appropriate. Ensures responsibility and visible commitment to diversity, equity, and inclusion programs/initiatives through collaboration and implementation of initiatives across the health system. Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS. Accepts alternate assignments, as required to fulfill business needs.</p><p><b>Skills: Years and Type of Required Experience:</b></p><ul><li>Five years of related experience; including three years of direct related IT application experience</li><li>Other Knowledge, Skills and Abilities Required:</li><li>Expert understanding of system development life cycle and application development experience.</li><li>Expert understanding and broad application of technical principles, theories, and concepts in principal disciplines Applies extensive technical expertise in principle discipline and broad knowledge in related disciplines in revising or developing new methods and procedures.</li><li>Understands the workflow, primary objectives, and critical technology implementation issues of at least three primary business or clinical areas.</li><li>Expert knowledge of application build, monitoring, and troubleshooting tools.</li><li>High-level analysis, design, application build, training, and implementation planning skills.</li><li>Understands major components of critical external systems and how they are interfaced and possesses the highest level of analysis, design, build, training, and implementation planning skills.</li><li>Knowledge of the interactions between various application subspecialties and ability to initiate joint design and development efforts.</li><li>Utilizes considerable latitude in determining objectives of assignments and determining approaches to solutions with work performed from a long-term perspective and for achieving desired objectives.</li></ul><p><b>Cultural Responsiveness:</b></p><ul><li>Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.</li><li>Other Knowledge, Skills and Abilities Preferred:</li><li>Previous experience in the training, build, and/or support of our electronic health record suite Independent action(s) required: Operates with limited supervision from manager or specialist team members in determining objectives of assignments and solutions with work.</li><li>Acts as primary IT Liaison with key departments and/or committees Physical Requirements (includes use of assistance devices as appropriate):</li><li>Physical: Lifting less than 20 lbs.</li><li>Activities: Prolonged sitting, Repetitive motion</li><li>Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking</li><li>Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change</li></ul><p><b>Education: Required Education:</b></p><ul><li>Associate&rsquo; degree or equivalent combination of related education and experience.</li><li>Preferred Education: Bachelor&rsquo;s degree in business, clinically related field; health informatics or computer science or equivalent</li><li>Licensure/Certification Required: At least one certification in Epic application Licensure/Certification Preferred: Must be certified in Epic module(s) appropriate to area of responsibility as determined by leadership if applicable.</li><li>Each project and exam as determined for the specific roles must be passed within three (3) attempts.</li><li>Successful Epic certification(s) completion required within 90 days of final training.</li><li>Maintain required Epic certification for appropriate role Manager Requests: Epic Beacon Certification Skills and Experience:</li></ul><p><b>Required Skills: </b></p><ul><li>SYSTEM DEVELOPMENT LIFE CYCLE</li><li>APPLICATION DEVELOPMENT</li><li>TECHNICAL PRINCIPLES</li><li>TECHNICAL THEORIES</li><li>TECHNICAL CONCEPTS</li></ul><p>Pay: $80.00 - $85.00 per hour</p><p>Experience:</p><ul><li>infusion scheduling: 4 years (Required)</li></ul><p>License/Certification:</p><ul><li>Epic Beacon Certification (Required)</li></ul><p>Work Location: Remote</p>

Applications Analyst Senior - Epic Beacon Certification

Duly Health and Care

<div>Overview:
<div><b>
Patietn Service Rep - Glen Ellyn - Pediatrics</b></div><div></div><div><b><br>
Position Highlights:</b></div><ul><li><b>
Full Time: </b>40 Hours/Week</li><li><b>
Hours: </b>Varied; Monday-Friday mix of 8:30am-5;00pm and 12:30pm-9:00pm. E/O Saturday 8:00am-2:00pm</li><li><b>
Location:</b> Glen Ellyn, travel other locations as needed.</li></ul><div><b>
Benefits:</b></div><ul><li><i>
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.</i></li><li><i>
Access to a mental health benefit at no cost.</i></li><li><i>
Employer provided life and disability insurance.
</i></li><li><i>$5,250 Tuition Reimbursement per year.</i></li><li><i>
Immediate 401(k) match.
</i></li><li><i>40 hours paid volunteer time off.</i></li><li><i>
A culture committed to community engagement and social impact.</i></li><li><i>
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.</i></li></ul>
Responsibilities:
<div>
The Patient Service Representative serves as a key point of contact for patients, delivering exceptional customer service and ensuring smooth front desk operations. This role includes but is not limited to greeting and checking in patients, answering phones, scheduling appointments, collecting co-pays, outbound calling, referral management, and maintaining accurate records in the EPIC system. The Patient Service Representative helps create a welcoming and efficient environment that supports quality care and a positive patient experience.</div><div><b><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></div><div></div><ul><li><br>
Greets patients warmly and professionally during check-in, check-out, and appointment scheduling. Conducts regular lobby checks to maintain cleanliness and ensure patient comfort.</li><li>Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access, reduce wait times, and support timely follow-ups.</li><li>Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented.</li><li>Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy and attention to detail.</li><li>Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments.</li><li>Clearly communicates information about Duly clinical personnel to patients and other individuals.</li><li>Assists with scheduling follow-up and in-house Specialist referral appointments, ensuring patients are connected to appropriate services and specialists.</li><li>Participates actively in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.</li><li>Reviews performance dashboards daily to monitor key metrics in Scheduling &amp; Access,Workflow, Patient Contact, and Satisfaction; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results.</li><li>Maintains strict patient confidentiality and adheres to HIPAA standards in all interactions and documentation.</li><li>Monitors patient wait times and communicates delays with empathy and professionalism to enhance the patient experience.</li><li>Performs additional duties and special projects as assigned to support departmental goals and improve service delivery.</li></ul><br>
Qualifications:
<div><b>
EDUCATION and / or CERTIFICATION/LICENSURE:</b><br>
<ul><li>High School diploma or equivalent required</li></ul></div><div></div><div><b><br>
EXPERIENCE:</b><br>
<ul><li>Minimum 1 year of experience in a medical office or clinical setting preferred</li><li>Prior experience in a receptionist or front desk role strongly preferred</li></ul></div><div></div><div><b><br>
KNOWLEDGE SKILLS AND ABILITIES:</b><br>
<ul><li>Exceptional customer service skills and passion for serving others.</li><li>Outstanding verbal and written communication skills.</li><li>Proficiency in EPIC or similar EMR systems.</li><li>Knowledge of medical office procedures and insurance verification.</li><li>Skilled in operating phones, personal computers, software and other basic IT systems.</li><li>Proficient in Microsoft Office Suite products including Excel, Word and Outlook.</li><li>Detail-oriented with excellent organizational and time management skills.</li><li>Ability to handle sensitive information with discretion.</li><li>Positive, professional, collaborative, and adaptable attitude.</li></ul></div><div><b><br>
PHYSICAL AND MENTAL DEMANDS:</b><br>
<ul><li>Ability to sit, stand, walk, bend, and stretch for extended periods</li><li>Vision must be correctable to 20/20; normal hearing required for phone communication</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions</li></ul></div><div></div><div><br>
The compensation for this role includes a base pay range of $15.10-22.70, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.</div></div>

Patient Service Rep-Glen Ellyn-Peds

Standard High School & College

<p><b>Job Title:</b> Medical Billing and Credentialing Specialist<br/><b>Company:</b> Deosai Medical Services<br/><b>Location:</b> I-8, Islamabad (On-site)<br/><b>Job Type:</b> Full-time<br/><b>Reports To:</b> Medical Billing and Credentialing Manager</p><p><b>Job Summary:</b></p><p>The Medical Billing and Credentialing Specialist at Deosai Medical Services is responsible for overseeing all billing processes and managing provider credentialing. The role ensures timely and accurate submission of claims to insurance companies while verifying the credentials of healthcare providers to maintain compliance with regulatory standards. This specialist will work closely with providers, insurance companies, and internal teams to optimize billing accuracy and ensure proper credentialing.</p><p><b>Key Responsibilities:</b></p><p><b>Billing:</b></p><ul><li>Submit and process medical claims to insurance companies in compliance with all regulations.</li><li>Ensure accuracy in coding (CPT, ICD-10, HCPCS), modifiers, and documentation before submission.</li><li>Follow up on denied or rejected claims and manage appeals as necessary.</li><li>Track and resolve outstanding accounts receivables.</li><li>Send out patient bills, handle inquiries, and process payments.</li><li>Maintain accurate patient and insurance records</li></ul><p><b>Credentialing:</b></p><ul><li>Manage credentialing and re-credentialing processes for healthcare providers.</li><li>Ensure all providers comply with state and federal regulations, including licenses and certifications.</li><li>Complete and submit credentialing applications to insurance carriers and healthcare organizations.</li><li>Track credentialing status and resolve any delays or discrepancies.</li><li>Maintain up-to-date provider contracts, credentialing records, and licensing.</li></ul><p><b>Compliance &amp; Reporting:</b></p><ul><li>Stay updated on billing and credentialing regulations to ensure compliance.</li><li>Generate reports on billing and credentialing activities.</li><li>Assist with internal audits to ensure adherence to best practices and regulations.</li></ul><p><b>Collaboration:</b></p><ul><li>Coordinate with healthcare providers to gather necessary documentation for billing and credentialing.</li><li>Collaborate with insurance companies to resolve claims and credentialing issues.</li><li>Work with finance and administrative teams to improve the revenue cycle.</li></ul><p><b>Qualifications:</b></p><ul><li>High school diploma or equivalent required; Associate&rsquo;s or Bachelor&rsquo;s degree in healthcare administration, business, or related field preferred.</li><li>Proficiency in the English language</li></ul><p><b>Experience:</b></p><ul><li>2+ years of experience in medical billing, coding, and credentialing.</li><li>Strong knowledge of billing practices, insurance regulations, and credentialing procedures.</li><li>Experience with medical billing software and EHR systems (e.g., Epic, Kareo, AdvancedMD).</li></ul><p><b>Skills:</b></p><ul><li>Knowledge of CPT, ICD-10, and HCPCS coding standards.</li><li>Familiarity with Medicare, Medicaid, and commercial insurance billing processes.</li><li>Strong organizational skills and attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in Microsoft Office Suite (Excel, Word).</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Medical Billing and Credentialing Specialist

HARBIN CLINIC

<div></div><div><div><div><div><div><div><div><div><p>NC, United States<br>
Job ID: R166026
<br>
Shift: Various
<br>
Job Type: Regular
</p></div><div><div><div><div>Share: mail</div></div></div></div><div></div><div><br>
</div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Department:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
13281 Enterprise Revenue Cycle - Rev Cycle Strategic Support Team: Southeast<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Status:</b>
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Full time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Benefits Eligible:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Yes<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Hou</b><b>rs Per Week:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Schedule Details/Additional Information:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Variable<p></p><p><b>
Pay Range</b></p>
$21.85 - $32.80<p></p><p><b>
Job Summary</b></p>
Patient Accounts Specialist (PAS) works under the immediate supervision of supervisors/managers in Patient Financial Services (PFS). PAS positions perform complex tasks requiring critical thinking skills and experience-based (specialist) knowledge in PFS. Reviews difficult work queues, large dollar accounts, aged accounts and any special projects assigned by leadership. Creates reports/spreadsheets for identification of problem areas and utilizes critical thinking skills to determine appropriate actions to resolve problem. Must demonstrate thorough knowledge and understanding of patient billing, billing transmission, government regulatory/ compliance requirements, and electronic billing systems.<br>
<p><br>
<br>
<b>Essential Functions</b></p><br>
<ul><li>Prepares reports of denials, credit balances, payer opportunities.</li>
<li>Analyzes rejection reports and errors made by system and teammates. Requests system changes, reports error rates by teammate and collaborates with training to ensure improvement is achieved and sustained.</li>
<li>Prepares Medicare/Medicaid quarterly credit balance reports. Approve refunds as defined in departmental threshold guidelines.</li>
<li>Assists Supervisor/ Manager with quality checks for all payers and departments.</li>
<li>Performs quality assurance tasks as needed to validate workflow builds, claim edit actions, automatic actions in Epic, process improvements, etc.</li>
<li>Analyzes denial reasons provided by payers. Collaborates with management to identify, trend and address root causes of denials.</li>
<li>Researches and analyzes payer trends and works on special projects involving aged, high dollar or complex account issues.</li>
<li>Trains new teammates as needed.
</li></ul><p></p><b>Physical Requirements</b><br>
<p></p>Requires sitting for long periods of time. Requires bending and may need to lift-up to 10 pounds occasionally.<br>
<p><br>
<br>
<b>Education, Experience and Certifications</b></p><br>
High school diploma or GED required. Two-years' experience in related financial services or healthcare business office required. College (bachelor's or associate) degree preferred. Requires the ability to communicate effectively in verbal and written formats. Proficiency in Word, Excel and Outlook preferred. Prior healthcare computer system and specifically Epic billing experience preferred.<p></p><p><b>
Our </b><b>Commitment to You:</b></p><p></p><p>
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:</p><p></p><p><b>
Compensation</b></p><ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul><p></p><p><b>
Benefits and more</b></p><ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
About Advocate Health</b></p><p></p><p>
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
</p>Patient Accounts Specialist</div></div></div></div></div></div></div><div></div>

Patient Accounts Specialist

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