epic trainer

Montage Health

<div><div>Welcome to Montage Health&rsquo;s application process!</div><div>
Job Description:</div><div>
Under the leadership of the HIT Instructional Design and Communication Manager, the RN Epic Principal Trainer / Instructional Designer serves as the primary owner of end user education for assigned Epic and non Epic applications. This role is responsible for the design, development, maintenance, and governance of training curriculum, training environments, and education readiness for software implementations, upgrades, and optimization initiatives.</div><div>
The Instruction Designer partners closely with application analysts, operational leaders, Credentialed Trainers, and end users to ensure educational content accurately reflects validated workflows and supports safe, efficient, and effective system use across the organization.</div><div></div><div>
Responsibilities include but are not limited to:<br>
<ul><li>Serve as the Epic Principal Trainer for assigned applications, providing subject matter expertise in both technical functionality and operational workflows</li><li>Own the end user education strategy for assigned applications, including new hire, upgrade, and post implementation training</li><li>Act as the primary education liaison between application analysts and operational stakeholders</li><li>Ensure all training content aligns with Epic standards, organizational policies, and validated workflows</li></ul></div><div></div><div>
Curriculum Development and Instructional Design<br>
<ul><li>Design, develop, maintain, and govern comprehensive training curriculum and materials for Epic and non Epic applications</li><li>Translate complex workflows into clear, role based learning experiences using adult learning principles</li><li>Create engaging learning activities, exercises, simulations, and reference materials</li><li>Design and maintain assessments, quizzes, and competency measures to evaluate effective knowledge transfer</li></ul></div><div></div><div>
Training Environment Ownership<br>
<ul><li>Develop, test, validate, and maintain Epic Training Environments, including realistic patient builds and workflow driven scenarios</li><li>Ensure training environments accurately reflect production workflows and support curriculum objectives</li><li>Participate in testing and workflow validation of application changes prior to release into training and production environments</li></ul></div><div></div><div>
Credentialed Trainer (CT) Program Oversight<br>
<ul><li>Lead and oversee the Credentialed Trainer program for assigned applications</li><li>Train, coach, and support Credentialed Trainers and super users who assist with end user education</li><li>Monitor adherence to curriculum standards, workflow accuracy, and instructional quality</li><li>Support ongoing competency and readiness of Credentialed Trainers</li></ul></div><div></div><div>
Training Delivery and Support<br>
<ul><li>Conduct end user training as needed, particularly for specialty roles, go live support, or when Credentialed Trainers are unavailable</li><li>Provide education support during implementations, upgrades, and new version releases</li><li>Document education related issues and partner with application teams to address gaps</li></ul></div><div></div><div>
Online Learning and Continuous Improvement<br>
<ul><li>Oversee implementation and maintenance of online learning programs for assigned applications</li><li>Maintain fluency in instructional design trends, learning technologies, and Epic education best practices</li><li>Continuously evaluate and improve training effectiveness based on feedback and outcomes</li></ul>
<br>
HIT departmental responsibilities<br>
<ul><li>Maintain a strong focus on customer service, responsiveness, and end user experience</li><li>Communicate effectively with stakeholders through clear written and verbal communication</li><li>Troubleshoot and resolve technical or training related issues within scope</li><li>Demonstrate proficiency with HIT tools, applications, and processes</li><li>Follow departmental and organizational policies, procedures, and standard operating practices</li></ul></div><div></div><div>
Experience<br>
Required Experience:<br>
<ul><li>Instructional design and education program planning</li><li>Development of training curriculum and materials</li><li>Adult learning principles and knowledge transfer assessment</li><li>Classroom facilitation and learner coaching</li><li>Customer service and stakeholder engagement</li><li>Use of instructional design software (e.g., Snagit, Camtasia, Captivate or equivalent)</li><li>Microsoft Office applications</li></ul>
<br>
Preferred Experience:<br>
<ul><li>Epic Principal Trainer or Credentialed Trainer experience</li><li>Building, testing, and maintaining Epic Training Environments</li><li>Learning Management Systems and organizational learning platforms</li><li>Healthcare or clinical environment experience</li><li>IT issue tracking or ticketing systems (e.g., ServiceNow)</li></ul></div><div></div><div>
Education<br>
Bachelor&rsquo;s degree in healthcare, informatics, education, business, or information systems required.</div><div></div><div>
Licensure/Certifications<br>
<ul><li>Active Registered Nurse license; CA RN license due within 1 year of hire.</li></ul></div><div></div><div>
Required Post Hire:<br>
<ul><li>Epic certification(s) required within established timelines to support assigned applications and Epic version updates</li><li>Snagit and Camtasia certifications required within 90 days of hire and maintained as software versions change</li></ul></div><div><br>
Equal Opportunity Employer</div><div></div><div>
Salary Range (based on years of applicable experience)</div><div>
$150,696 to $201,552</div><div></div><div>
#LI-RL1</div><div></div><div>
Assigned Work Hours:</div><div>
Full time (exempt)</div><div></div><div>
Position Type:</div>
Regular<div></div><div>
Pay Range (based on years of applicable experience):</div>
$72.45<div>
to</div>
$96.90</div><div></div>

RN Epic Principal Trainer / Instructional Designer

Cone Health

Ideal candidates will have a mix of Epic training and instructional design experience, with preference for those who have supported population health, care management, outreach, or quality programs.
<br><br>
<b>Competitive experience includes the following:</b><br>
<ul>
<li>Epic experience, especially Healthy Planet or Population Health</li>
<li>Epic Credentialed Trainer or Principal Trainer experience</li>
<li>Experience creating curriculum, job aids, and blended learning</li>
<li>Experience training clinical or care coordination roles</li>
<li>Strongly preferred - Epic certification in Healthy Planet, Population Health</li>
</ul>
The Instructional Designer Intermediate is responsible for the successful development and system-wide delivery of training for software that is managed through the Information& Technology Services (ITS) department. Working under moderate supervision, this position designs training curricula, develops educational content, configures software training environments, coordinates& conducts training sessions, and resolves service tickets& requests. This position communicates and collaborates with all stakeholders of the organization to improve individual and organizational performance.
<br>Essential Job Function
<br><br>
<ul>
<li>Develops and implements / delivers the software training program for one’s respective Epic application(s) and/or other ITS software; creates and edits the curriculum and training/support materials for all roles as well as collaborates with leaders and analysts to determine the best approaches for training program development and user training.</li>
<li>Provides training and remediation for all system users via classroom, independent, at-the-elbow, refresher, new hire, thrive, online, and/or blended learning.</li>
<li>Coordinates training-related logistics and communications, responds to requests for training, Reviews / routes / resolves pertinent service tickets, supports help line calls, and rounds among stakeholders.</li>
<li>Creates, builds, configures, tests, and maintains the software training environments, and works in conjunction with application teams and technical teams to ensure consistency between production and training environments.</li>
<li>Participates in recruiting, selecting, coordinating, educating, credentialing, and ongoing deployment of Credentialed Trainers (CT’s) to assist with super user and end user training.</li>
<li>Ensures that CT’s are trained and equipped to successfully serve specific applications and user areas.</li>
<li>Performs other duties as assigned.</li>
</ul>
Education
<br><br>
<ul>
<li>Required: Bachelors degree or equivalent experience in relevant field</li>
</ul>
Experience
<br><br>
<ul>
<li>Required: 2 years</li>
</ul>
Licensure/Certification/Listing
<br><br>
<ul>
<li>Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.</li>
</ul>


Instructional Designer Intermediate - Epic: Population Health

Quest Diagnostics

<div><p>TheCertified Epic Cadence, Scheduling, and Prelude - Principal Trainer (PT) work with the training manager, application coordinators, and application managers to develop and maintain the training program for the roles in their application. PTs for applications that train clinicians also work with specialty champions.</p>
<p>
The Certified Epic Principal Trainer (PT) work with the training manager, application coordinators, and application managers to develop and maintain the training program for the roles in their application. PTs for applications that train clinicians also work with specialty champions.</p>
<p><b><i>
***Remote - This role can also be remote if the criteria are not met with location near a hub.</i></b></p>
<p><b><i>
Please note this is a hybrid opportunity (3 days in office &amp; 2 days WFH). The position can be based in one of the following locations: Secaucus, NJ, Lenexa, KS, Dallas, TX, Tampa, FL, Schaumburg</i></b></p>
<p><b>
Pay Range: </b>$115,000 - $130,000 / year</p><br>
<p></p>
<p>
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.</p><br>
<p></p>
<p><b>
Benefits Information:</b></p>
<div>
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects &ndash; physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:</div>
<ul>
<li>Day 1 Medical, supplemental health, dental &amp; vision for FT employees who work 30+ hours</li>
<li>Best-in-class well-being programs</li>
<li>Annual, no-cost health assessment program Blueprint for Wellness&reg;</li>
<li>healthyMINDS mental health program</li>
<li>Vacation and Health/Flex Time</li>
<li>6 Holidays plus 1 &quot;MyDay&quot; off</li>
<li>FinFit financial coaching and services</li>
<li>401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service</li>
<li>Employee stock purchase plan</li>
<li>Life and disability insurance, plus buy-up option</li>
<li>Flexible Spending Accounts</li>
<li>Annual incentive plans</li>
<li>Matching gifts program</li>
<li>Education assistance through MyQuest for Education</li>
<li>Career advancement opportunities</li>
<li>and so much more!</li>
</ul><div><div><div><div>Quest Diagnostics honors our service members and encourages veterans to apply.<br>
<br>
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.<br>
<br>
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.</div>
</div><br>
</div></div><ul><li>Developing role-based training content, independently or with team members, using a variety of software programs, tools, and application</li>
<li>Designing, developing, and maintaining instructional materials</li>
<li>Maintaining policy and procedure documentation</li>
<li>Incorporating feedback from others into existing training and training administration procedures</li>
<li>Learning new content and consulting with subject matter experts to develop training materials and answer any participant questions</li>
<li>Assisting with building and testing training environments and providing support and troubleshooting issues</li>
<li>Collaborating with other trainers by co-facilitating classroom instruction and assisting with exercise as needed</li>
<li>Preparing training lessons, printing materials and setting up the training room and environment prior to training session</li>
<li>Presenting information verbally and in writing in clear and easy to understand manner</li>
<li>Following up with trainees outside of classroom to offer additional support</li>
<li>Training and credentialing additional classroom trainers as needed</li>
<li>Training staff and end users by teaching technical topics as needed</li>
<li>Managing project by prioritizing projects and by creating and adhering to timeliness</li>
</ul><ul><li>Application fundamentals classes at Epic</li>
<li>TED100: Overview of Training for Training Managers</li>
<li>Additional required and recommended classes and training tracks</li>
</ul>
<p>Required:</p>
<ul>
<li>Bachelor&rsquo;s degree or equivalent work experience</li>
<li>Certified Project Management (CPM)</li>
<li>English Required</li>
<li>Ability to work onsite with project team as needed.</li>
<li>Travel 30%</li>
</ul>
<p><b>Education</b></p>
<ul>
<li>Bachelor&rsquo;s Degree Bachelor&rsquo;s degree or equivalent work experience (Preferred)</li>
</ul>
<p><b>Languages</b></p>
<ul>
<li>English (Required)</li>
</ul>
<p><b>Licenses and Certifications</b></p>
<ul>
<li>Certified Project Manager (CPM) (Required)</li>
</ul>
<p><b>Work Requirements</b></p>
<ul>
<li>Travel Required</li></ul></div>

Pincipal Trainer, Epic Certified - Cadence Scheduling & Prelude

<div><p>The Certified Beaker, Principal trainer (PT) work with the training manager, application coordinators, and application managers to develop and maintain the training program for the roles in their application. PTs for applications that train clinicians also work with specialty champions.</p><p><b><i>
Please note this is a hybrid opportunity (3 days in office &amp; 2 days WFH). The position can be based in one of the following locations: Secaucus, NJ, Lenexa, KS, Dallas, TX, Tampa, FL, Schaumburg</i></b></p><p><b>
Pay Range: </b>$115,000 - $130,000 / year</p><p></p><p><br>
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.</p><p></p><p><b><br>
Benefits Information:</b></p><div>
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects &ndash; physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:</div><ul><li>
Day 1 Medical, supplemental health, dental &amp; vision for FT employees who work 30+ hours</li><li>
Best-in-class well-being programs</li><li>
Annual, no-cost health assessment program Blueprint for Wellness&reg;</li><li>
healthyMINDS mental health program</li><li>
Vacation and Health/Flex Time</li><li>
6 Holidays plus 1 &quot;MyDay&quot; off</li><li>
FinFit financial coaching and services</li><li>
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service</li><li>
Employee stock purchase plan</li><li>
Life and disability insurance, plus buy-up option</li><li>
Flexible Spending Accounts</li><li>
Annual incentive plans</li><li>
Matching gifts program</li><li>
Education assistance through MyQuest for Education</li><li>
Career advancement opportunities</li><li>
and so much more!</li></ul><div>
<div><div><div>Quest Diagnostics honors our service members and encourages veterans to apply.<br>
<br>
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.<br>
<br>
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.</div>
</div><br>
</div></div><ul><li>Developing role-based training content, independently or with team members, using a variety of software programs, tools, and application</li>
<li>Designing, developing, and maintaining instructional materials</li>
<li>Maintaining policy and procedure documentation</li>
<li>Incorporating feedback from others into existing training and training administration procedures</li>
<li>Learning new content and consulting with subject matter experts to develop training materials and answer any participant questions</li>
<li>Assisting with building and testing training environments and providing support and troubleshooting issues</li>
<li>Collaborating with other trainers by co-facilitating classroom instruction and assisting with exercise as needed</li>
<li>Preparing training lessons, printing materials and setting up the training room and environment prior to training session</li>
<li>Presenting information verbally and in writing in clear and easy to understand manner</li>
<li>Following up with trainees outside of classroom to offer additional support</li>
<li>Training and credentialing additional classroom trainers as needed</li>
<li>Training staff and end users by teaching technical topics as needed</li>
<li>Managing project by prioritizing projects and by creating and adhering to timeliness</li>
</ul><ul><li>Application fundamentals classes at Epic</li><li>
Certified Beaker</li><li>
TED100: Overview of Training for Training Managers</li><li>
Additional required and recommended classes and training tracks</li></ul><p>
Required:</p><ul><li>
Bachelor&rsquo;s degree or equivalent work experience</li><li>
Certified Project Management (CPM)</li><li>
English Required</li><li>
Ability to work onsite with project team as needed.</li><li>
Travel 30%</li></ul><p><b>
Education</b></p><ul><li>
Bachelor&rsquo;s Degree Bachelor&rsquo;s degree or equivalent work experience (Preferred)</li></ul><p><b>
Languages</b></p><ul><li>
English (Required)</li></ul><p><b>
Licenses and Certifications</b></p><ul><li>
Certified Project Manager (CPM) (Required)</li></ul><p><b>
Work Requirements</b></p><ul><li>
Travel Required</li></ul></div>

Principal Trainer, Epic Certified - Beaker

Corewell Health

<div><div><p>Job Summary</p><p>
In collaboration with others, will be responsible for developing multi-media training solutions with a primary focus on Epic and other Health Systems. Will partner with training team members, subject matter experts, and customers to develop audience-specific training, including traditional and computer-based curriculum materials. With assistance and in collaboration with leadership will be accountable for organizing and reporting on virtual and classroom training registration and completion. In collaboration with others, serve as team learning management system administrator.</p><p></p><p>
Essential Functions</p><ul><li>
With assistance and in collaboration with leadership, will be accountable for organizing and reporting on virtual and classroom training registration and completion.</li><li>
Will partner with training team members, subject matter experts, and customers to develop audience-specific training, including traditional and computer-based curriculum materials. With assistance and in collaboration with leadership, will be accountable for organizing and reporting on virtual and classroom training registration and completion.</li><li>
Participate in developing training program delivery strategies. Designs, writes, updates, and tests computer-based training modules. In collaboration with others, will serve as the team learning management system administrator.</li><li>
Occasional weekend support and daytime or overnight travel may be required.</li><li>
Embrace corporate mission, vision, values, strategy, and culture.</li><li>
In collaboration with others, plans and develops course or training program content, curriculum, pamphlets, and presentations for appropriate area. Evaluates the effectiveness of training and makes modifications to course materials and maintains orientation/in-service records, course completions, and attendance logs.</li><li>
In collaboration with others, works to ensure that processes and services are continuously monitored for quality, cost effectiveness, and efficiency. Engages in process and quality improvement activities. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.</li><li>
Establishes and maintains effective working relationships within the organization. With guidance from leadership, provides information to senior levels of management on the implication of policies and procedures being formulated and recommends specific action.</li></ul><p></p><p>
Qualifications</p><p>
Required</p><ul><li>
Associate's Degree or equivalent Or Equivalent</li><li>
3 years of relevant experience</li><li>
CRT-EPIC Credentialed Trainer - UNKNOWN Unknown Informatics 180 Days</li></ul><p>
Preferred</p><ul><li>
Bachelor's Degree or equivalent</li></ul><p></p><p><b>
About Corewell Health</b></p><p>
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.</p><p></p><p>
#CorewellHealthCareers</p><p></p><div>
How Corewell Health cares for you</div><ul><li><p>
Comprehensive benefits package to meet your financial, health, and work/life balance goals. .</p></li><li><p>
On-demand pay program powered by Payactiv</p></li><li><p>
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!</p></li><li><p>
Optional identity theft protection, home and auto insurance, pet insurance</p></li><li><p>
Traditional and Roth retirement options with service contribution and match savings</p></li><li><p>
Eligibility for benefits is determined by employment type and status</p></li></ul><p></p><p><b>
Primary Location</b></p>
SITE - Priority Health - 1239 E Beltline Ave NE - Grand Rapids<p></p><p><b>
Department Name</b></p>
Documentation - PH Managed Benefits<p></p><p><b>
Employment Type</b></p>
Full time<p></p><p><b>
Shift</b></p>
Day (United States of America)<p></p><p><b>
Weekly Scheduled Hours</b></p>
40<p></p><p><b>
Hours of Work</b></p>
8 a.m. to 5 p.m.<p></p><p><b>
Days Worked</b></p>
Monday to Friday<p></p><p><b>
Weekend Frequency</b></p>
N/A<p></p><p><b>
CURRENT COREWELL HEALTH TEAM MEMBERS &ndash; Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.</b></p><p></p><p><i>
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.</i></p><p></p><p><i>
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.</i></p><p></p><p><i>
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.</i></p><p></p><p><i>
You may request assistance in completing the application process by calling 616.486.7447.</i></p></div></div>

Training Designer, Health Systems PH

MedStar Health

<div>About this Job:
<div><b>
General Summary of Position</b><br>
Reporting to the Epic Training Manager, this role coordinates and delivers end-user training for the Epic EHR and integrated third-party systems, ensuring programs meet organizational standards, regulatory requirements, and operational goals. Manages the role-analysis process to identify and align staff and provider training needs, supports the development and administration of Epic-led virtual and in-person sessions, and enforces training policies and procedures. Working closely with operational leaders, HR, IT, and Epic representatives, plays a key part in preparing end users for system adoption and supporting operational readiness activities for a smooth implementation.</div><div><b>
Primary Duties and Responsibilities</b></div><br>
<div></div><ul><li>
Provides technical support for web-based applications that may (or may not) be integrated with the Epic LMS. Installs, configures, upgrades, patches, and troubleshoots applications. Troubleshoots Epic LMS problems with end-users and Epic LMS administrators. Investigates and resolves data and system inconsistencies or discrepancies.</li><li>
Processes course updates. Identifies new learning needs relevant to the Epic LMS (e.g. new departments, job titles, and codes; secondary positions; and changes in practice scope or regulatory requirements). Collaborates with stakeholders and Epic to assign online coursework to meet identified learning needs.</li><li>
Develops and maintains processes for identifying and removing outdated or inactive assignments, competencies, assessments, and student groups. Works with Epic to ensure end users are loaded into the Epic LMS system and assigned appropriate classes.</li><li>
Collaborates with the Epic Training Manager and other Epic Training Coordinators to develop processes for reviewing course content and needed updates; ensures content accuracy.</li><li>
Ensures training aligns with regulatory and industry standards. Enforces training requirements for end-user system access; helps Epic Training Manager obtain leaders' buy-in. Communicates with leaders regarding training milestones, policies, and decisions.</li><li>
As assigned and directed engages with operation managers, HR, and the Epic team to execute a role analysis process that identifies users requiring Epic access and maps them to Epic-defined job roles:</li><li>
Obtains an export of staff members and health care providers from the HR information system (HRIS).</li><li>
Works with operational managers, in conjunction with the Epic Training Manager, to understand departmental staff members' job functions and assign appropriate education packages.</li><li>
Assists Epic Training Manager with coordinating initial Epic-led Super User training. Communicates with Super Users to ensure they stay engaged and prepared to support end-user training.</li><li>
Assists Epic Training Manager with evaluating training programs' effectiveness via assessments surveys and feedback; helps making necessary adjustments to improve training outcomes. Executes additional organizational educational and communication plans.</li><li>
Helps Epic Training Manager generate strong super user lead engagement before, during, and after go-lives to ensure organization training needs and goals are being met. Collaborates with IT team to identify and resolve Epic training environment technical issues.</li><li>
Coordinates classroom administration: Assists Epic Training Manager with providing Epic team with the appropriate data to import trainee information into the Epic training platform. Assists the Epic Training Manager with communicating training registration and completion data from Epic to leaders; follows the proper escalation paths if either are off-track. Ensures staff members are assigned appropriate Epic training tracks and registered for classes (e.g. including new hires, existing employees, and system upgrades). Assists the Epic Training Manager with securing training rooms, workstations, printers, projectors, screens, barcode scanners, and other equipment needed for virtual Epic-led training and operational readiness activities requiring a computer laboratory. Coordinates and enforces processes for staff members, health care providers, and managers to escalate questions and concerns about Epic class assignments and registration; works closely with Epic to address changes, as required.</li><li>
Training program coordination: Collaborates with various department leaders to implement and evaluate training programs for new and established colleagues. Collaborates with various department leaders and subject matter experts (SME) to identify educational opportunities priorities and gaps; establishes goals and plans collaboratively to meet organizational goals and objectives. Collaborates with team to create organize and maintain training documentation for EHR and supporting third party systems. Assists Epic Training Manager gather data and analyze training programs' progress and results to drive data driven decision support matrixes.</li><li>
Provides support and troubleshoots issues as they arise within the training environment. Ensures end users' support is provided during go-lives. Maintains a high-level of situational awareness and understanding of all training aspects.</li><li>
Provides professional customer and colleague interactions. Sets and communicates clear expectations for end users during their training evolutions. Follows job-specific customer service expectations and behaviors. Maintains professional courteous respectful relationships with customers and colleagues.</li><li>
Fosters close working relationships with business unit leaders, physicians, senior executives, and IT managers. Maintains relationships with professional organizations, user groups, and industry trade groups; stays abreast of current technology. Collaborates with other teams (in conjunction with the Epic Training Manager); helps coordinate system upgrades and ensures training materials and programs are updated accordingly. Monitors and reports on the performance of services rendered by vendors, other internal entities, etc.</li><li>
Stays abreast of industry trends and advancements in EHR systems and training methodologies to enhance the training program continuously.</li></ul><div><b>
Minimal Qualifications</b><br>
<b>Education</b></div><ul><li>
Bachelor's degree in IT, software engineering, computer science, applied engineering, health information management (HIM), health informatics, nursing informatics, nursing, health science, education, business administration, health care, or a related field required</li></ul><div><b>
Experience</b></div><ul><li>
3-4 years Relevant job-related work experience required</li><li>
Project Management experience preferred</li><li>
Experience in education or professional development preferred</li><li>
One year of relevant professional-level work experience may be substituted for one year of required education.</li></ul><div><b>
Knowledge Skills and Abilities</b></div><ul><li>
Ability to support training using creative and effective techniques, and evaluate effectiveness.</li><li>
Excellent customer service skills along with excellent leadership, communication and interpersonal skills.</li><li>
Ability to communicate effectively with a diverse audience.</li><li>
Excellent organizational skills to manage multiple tasks in a timely manner.</li><li>
Ability to perform job duties under minimal supervision.</li><li>
Proficient uses of learning management systems, personal computers including Microsoft Excel, Word, Access and PowerPoint applications.</li><li>
Knowledge of healthcare, clinical, and operational workflows.</li><li>
Proficient use of Audio Visual equipment.</li><li>
Ability to effectively support training in a live, web and/or video venue.</li><li>
Ability to adapt to changing priorities and work in a fast-paced dynamic environment.</li></ul>
This position has a hiring range of : USD $65,062.00 - USD $117,291.00 /Yr.</div>

Epic Training Coordinator

Mercyhealth

<div><p>Essential Duties and Responsibilities</p><ul><li>
Master the assigned application/s as well as specific workflows related to the use of the application/s.</li><li>
Use combined knowledge of workflows and the assigned application, to assess current process and information needs. Participate in workflow design improvement and system build of assigned software system (s). Build, test and maintain training environment for the assigned application (s).</li><li>
Provide training for application installations, upgrades/updates, and ongoing user training and support.</li><li>
Design courses and prepare materials using instructional design principles and methods that are consistent with adult learning principles. Maintain documentation per department protocol.</li><li>
Demonstrate and mentor others in effective presentation and facilitation skills to lead an effective learning experience. Deliver training in a classroom setting on an individual basis, or via remote support.</li><li>
Scheduling of end-users, trainers, classrooms, and students. Maintains training records in the learning management system.</li><li>
Utilize application skills and tools to provide direct phone support to answer end-user questions. Create and document utilizing protocol, triage, follow up and appropriately route or resolve service desk tickets.</li><li>
Consults with providers, clinical and business leaders and other partners to identify problems and resolutions related to software applications and functions</li><li>
End user support during on-call hours will be expected.
</li></ul><p></p><p>Culture of Excellence Behavior Expectations</p><p>
To perform the job successfully, an individual should demonstrate the following behavior expectations:</p><p></p><p>
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.</p><p></p><p>
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.</p><p></p><p>
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.</p><p></p><p>
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.</p><p></p><p>
Education and Experience</p><p>
Bachelor's degree preferred or equivalent work experience in a discipline developing analytical and conceptual thinking skills. Minimum 2 years previous experience training, designing and supporting medical software applications required.</p><p>
Experience in adult education and detailed understanding of workflows and system configuration required.</p><p></p><p>
Certification and Licensure</p><p>
Prior certification in Epic application preferred.</p><p>
Required to achieve assigned Computer Application certifications within 90 days of training and to maintain assigned certification while in this role.</p><p></p><p>
ADDITIONAL REQUIREMENTS</p><p>
Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions.</p><p></p><p><br>
OTHER SKILLS AND ABILITIES</p><p>
Experience with and demonstrates competence in Microsoft Office Applications. Ability to work independently and be result oriented.</p><p>
Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components. Ability to lead.</p><p></p><p><br>
WORK ENVIRONMENT</p><p>
The noise level in the work environment is usually</p><ul><li>
Occupational Exposure: Category A - All partners in the specified job classification have occupational exposure.</li><li>
Occupational Exposure: Category B -Some partners in the specified job classification have occupational exposure.</li><li>
Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure.
</li></ul><p></p><p>AGE OF PATIENTS SERVED</p><ul><li>
Neonate (birth &ndash; 28 days)</li><li>
Infant (29 days &ndash; less than 1 year)</li><li>
Pediatric (1 year &ndash; 12 years)</li><li>
Adolescents (13 years &ndash; 17 years)</li><li>
Adult (18 years &ndash; 64 years)</li><li>
Geriatric (65 years and older)</li></ul><p></p><p>
INFORMATION ACCESS</p><p>
Partner may access patient care information, financial data, insurance data, human resource data and strategic and planning data needed to perform their job duties as directed by the director.</p><p></p><p>
WORK CONTACT GROUP</p><p>
Partners, physicians, patients/family, visitors, vendors</p><p></p><p>
SPECIAL PHYSICAL DEMANDS</p><p>
Not Applicable</p><p></p><p><br>
LEVEL OF SUPERVISION</p><p>
Minimal supervision required</p><p></p><p>
SUPERVISES</p><p>
This job has no supervisory responsibilities.</p><p></p><p><b>
PAY RANGE:</b></p><p></p>
$58,797.66 - $91,136.38<p></p><p>
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.</p><p></p><p>
Mercyhealth offers competitive pay and a comprehensive benefits package including:
</p><p></p><ul><li><p>Medical, Dental, Vision</p></li><li><p>
Life &amp; Disability Insurance</p></li><li><p>
FSA/HSA Options</p></li><li><p>
Generous, accruing paid time off</p></li><li><p>
Paid Parental and caregiver leave</p></li><li><p>
Career advancement and educational opportunities</p></li><li><p>
Tuition and certification reimbursement</p></li><li><p>
Certification Reimbursement</p></li><li><p>
Well-being Programs</p></li><li><p>
Employee Discounts</p></li><li><p>
On-Demand Pay</p></li><li><p>
Financial Education</p></li><li><p>
Annual recognition/awards events</p></li><li><p>
Partner appreciation days</p></li><li><p>
Family entertainment/attractions discount</p></li><li><p>
Community service/improvement opportunities</p></li></ul><p></p><p>
Click here for more details regarding Mercyhealth Careers Benefit Information.</p><p></p><p>
At Mercyhealth, we don&rsquo;t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.</p><p></p><p>
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
</p><p></p><ul><li><p>#1 in the nation on AARP's Best Employers for Workers Over 50</p></li><li><p>
One of Working Mother magazine's 100 Best Companies for Working Mothers</p></li><li><p>
A Top 50 Company and Top 10 Nonprofit for Executive Women</p></li></ul></div><p></p>

Epic Application Educator

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