erp support analyst

Home Solutions (Sabdulla)

<p><b>Job Title: Application Support Analyst</b><br/><b>Department:</b> IT<br/><b>Salary: </b>Market Competitive<br/><b>Location:</b> Korangi, Industrial Area, karachi</p><p>We are seeking a proactive and detail-oriented <b>Application Support Analyst</b> to join our IT team. The ideal candidate will be responsible for providing first-level technical support, conducting user acceptance testing (UAT), delivering end-user training, and performing setups and configurations across various software modules and systems.</p><p><b>Job Description:</b></p><p>&middot; Plan, coordinate, and execute UAT activities; document results and communicate issues to development teams.</p><p>&middot; Develop training materials and conduct hands-on sessions for users on new systems, modules, and updates.</p><p>&middot; Respond to and resolve user queries, incidents, and system issues; escalate complex issues where necessary.</p><p>&middot; Perform initial setups, configurations, and parameter settings for different IT systems and business modules (e.g., ERP, HR, Finance, CRM).</p><p>&middot; Configure and maintain system parameters, user roles, and workflows across different application modules.</p><p>&middot; Maintain accurate records of support tickets, training sessions, system configurations, and changes.</p><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 3&ndash;4 years of experience in a similar IT support or functional analyst role.</li><li>Strong understanding of ERP systems and their functional modules (e.g., Finance, Procurement, Inventory).</li></ul><p>Proficiency in Structured Query Language (SQL) for data queries and basic analysis.</p><p>Interested candidates can send their resume at:careers@sa-ceramics.com, cc: hiring@sa-ceramics.com, mentioning <b>Application Support Analyst </b>in the subject line.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Application Support Analyst

M squared

<div>
 <p>
  <strong>
   Purpose:
  </strong>
 </p>
 <p>
  Application Support Analyst will be responsible for supporting, maintaining, and enhancing the company&rsquo;s Odoo systems and related applications. The role involves troubleshooting, user support, collaboration with IT teams and vendors, and ensuring smooth system performance. The ideal candidate should have a strong background in ERP systems, preferably within the real estate market, and excellent organizational and communication skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Troubleshoot and resolve technical issues or queries related to Odoo systems.
  </li>
  <li>
   Collaborate with IT team and stakeholders to ensure smooth integration and operation of Odoo systems with other applications and platforms.
  </li>
  <li>
   Communicate with the software vendor to report bugs, request enhancements, or escalate critical issues.
  </li>
  <li>
   Provide training and guidance to company users on effective and efficient use of Odoo systems.
  </li>
  <li>
   Ensure day-to-day delivery and performance of ERP and non-ERP applications and services (internally and through 3rd party), driving continuous improvement and control.
  </li>
  <li>
   Document and update procedures, manuals, and best practices for the Odoo system.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's Degree in Computer Science, Business/Administration, Information Systems, or related field.
  </li>
  <li>
   3+ years of experience working with Odoo and other ERP systems, preferably in the real estate industry.
  </li>
  <li>
   Strong organizational skills with the ability to prioritize multiple projects and objectives in a rapidly changing environment.
  </li>
  <li>
   Fluent in spoken and written English and local language.
  </li>
  <li>
   Excellent problem-solving, communication, and stakeholder management skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Network IT

An Application Support Analyst is now sought by a leading software Company to join their dedicated 2nd line application support team, supporting a broad customer base on a daily basis.<br> <br>The role will involve picking up tickets passed by the 1st line team. Working to a 75% resolution rate the team are supported by the inhouse development team.<br> <br>To be successful the Application Support Analyst will need a combination of industry knowledge and so basic technical skills.<br> <br>Essential experience:<br> <br><ul><li>An understanding supply chain process</li><li>An understanding of warehouse and distribution process</li><li>Previous ERP support experience</li><li>A basic understanding of SQL and running SQL scripts</li><li>A basic knowledge of Linux</li><li>A basic knowledge of applications and integration</li><li>Excellent written and verbal communication skills</li></ul> <br>The successful Application Support Analyst will be offered a basic salary of between 30,000 to 38,000 + Company Benefits. There are excellent career prospects and training opportunities.<br> <br>The role will be site based during the probation period and then will become hybrid.

Application Support Analyst - Supply Chain

Choctaw Nation of Oklahoma

<div><h2 class="jobSectionHeader"><b>Job Purpose or Goals
</b></h2><p>The ERP Systems Analyst II assists in the implementation, support and maintenance related to the analysis, design, modification, testing, and deployment of our ERP system including Accounts Payable (AP), Fixed Assets, Project Accounting, Expense Management, Accounts Receivable (AR), General Ledger (GL), and Procurement. You will report to the System Support Manager.
</p><h2 class="jobSectionHeader"><b>Tasks:
</b></h2><p>1. You will help create system documentation including functional and technical requirements documents, interface guides, configuration workbooks, test scripts, processes organize and categorize large amounts of information.
</p><p>2. Provide regular updates to department leadership and users.
</p><p>3. Help with needs analysis, organizational readiness assessments, and improve analysis to align ERP functionality with strategic goals. Help develop design proposals and cost-benefit analysis for potential projects.
</p><p>4. Help with testing/validation of changes to existing programs or implementation of new programs before release to production.
</p><p>5. Use verbal and written skills to build relationships with partners and 3rd party vendors.
</p><p>6. You will provide customer service across the organization with a primary focus on availability, performance, security, and established service level metrics. Help define ERP system processes and configurations.
</p><p>7. Track service ticket systems both internal and with Oracle for issue resolution and customer requests. Solve production issues reported by users and conduct problem management including root cause analysis of configuration and process problems.
</p><p>8. You will consult and participate in review, validation, and testing of quarterly updates and emergency patches in the ERP system and their impact to existing training, interfaces, processes, and reports.
</p><p>9. Develop, test and roll out basic solutions, bug fixes and minor system enhancements.
</p><p>10. Perform other tasks as assigned.
</p><h2 class="jobSectionHeader"><b>Job Requirements:
</b></h2><p>Associate's degree in a technical or business field or equivalent combination of education, work experience, and certifications or 2 years related experience.
</p><p>3+ years' experience providing application support for customer issues, or hands-on experience with ERP systems.
</p><p>Build relationships and network with individuals at all levels.
</p><p>Manage team goals and needs.</p></div>

ERP Systems Analyst 2

ESAT

<p>Job Responsibilities</p><p>&middot; Act as the first point of contact for internal or external users experiencing issues with the ERP system (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite).</p><p>&middot; Respond to inquiries via email, phone, or support ticket systems regarding system navigation, data entry, and module usage.</p><p>&middot; Provide guidance and basic troubleshooting for functional modules (e.g., finance, inventory, sales, HR, procurement).</p><p>&middot; Log and categorize support requests accurately in a ticketing system.</p><p>&middot; Troubleshoot and resolve common ERP issues or escalate to higher-level technical teams when necessary.</p><p>&middot; Follow up with users to ensure issues are resolved to satisfaction.</p><p>&middot; Maintain clear records of user issues, resolutions, and system changes.</p><p>&middot; Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.</p><p>&middot; Adhering to the company&rsquo;s policies and procedures at all times when assisting clients.</p><p>&middot; Assist in developing and updating ERP help guides, FAQs, and internal documentation.</p><p>&middot; Support training sessions or onboarding for new ERP users.</p><p>&middot; Assist in the creation of training materials and user manuals.</p><p>&middot; Collaborate with ERP consultants, business analysts, and IT support teams to report bugs, suggest improvements, and implement updates.</p><p>&middot; Provide user feedback to ERP project teams to improve system performance and usability.</p><p><b>Job Requirements:</b></p><p>&middot; Bachelor&rsquo;s degree in Business Administration, Information Technology or any related field.</p><p>&middot; Minimum of 3 years of experience in a customer service, IT help desk, or ERP support role.</p><p>&middot; Basic understanding of ERP systems and business processes such as accounting, logistics, or HR.</p><p>&middot; Strong communication and interpersonal skills.</p><p>&middot; Proficient with Microsoft Office Suite and comfortable using support ticketing systems.</p><p>&middot; Exposure to ERP systems like SAP, Oracle ERP, Microsoft Dynamics, NetSuite, Infor, or Odoo.</p><p>&middot; Experience with remote desktop tools or support platforms (e.g., TeamViewer, Zendesk).</p><p>&middot; Ability to learn ERP system functionality quickly and explain it clearly to users.</p><p>&middot; Knowledge of common ERP modules and their workflows.</p><p>&middot; Client-oriented mindset with patience and professionalism.</p><p>&middot; Strong problem-solving and multitasking abilities.</p><p>&middot; Willingness to learn new technologies and systems.</p><p>&middot; Ability to work independently or as part of a team in a fast-paced environment.</p><p>Job Type: Full-time</p>

ERP Software Customer Support

DP World

<div><p><div><div><div><div><h3 class="jobSectionHeader"><b>KEY ACCOUNTABILITIES<br>
</b></h3></div></div><br>
<div><div><ul><li><p>Local Office IT Support:
</p><ul><li><p>Provide timely and effective IT support to local staff for hardware, software, and network issues.
</p></li><li><p>Respond to IT service requests and resolve issues related to computers, printers, phones, network connectivity, and other office equipment.
</p></li><li><p>Perform routine maintenance and updates on workstations, servers, and networking equipment to ensure optimal performance.
</p></li></ul></li><li><p>Oracle Fusion ERP System Management:
</p><ul><li><p>Act as the local point of contact for all Oracle Fusion ERP-related queries and issues.
</p></li><li><p>Ensure smooth day-to-day usage of the Oracle Fusion ERP system, including troubleshooting errors and escalating issues to central IT teams as needed.
</p></li><li><p>Assist staff with Oracle Fusion ERP system functionalities, training, and workflow optimization.
</p></li><li><p>Collaborate with the Head Office IT team to ensure integration and efficient data flow between local and central systems.
</p></li></ul></li><li><p>Network and Hardware Management:
</p><ul><li><p>Monitor and maintain local network infrastructure, ensuring connectivity and security across all devices.
</p></li><li><p>Install, configure, and troubleshoot hardware and software components as needed.
</p></li><li><p>Ensure backup procedures are in place for local systems and that recovery processes are efficient.
</p></li></ul></li><li><p>Collaboration with HO IT Team:
</p><ul><li><p>Work closely with the Head Office IT team to maintain consistency in IT policies, procedures, and infrastructure.
</p></li><li><p>Assist in the deployment of new software and hardware across the local office, ensuring smooth installation and user training.
</p></li><li><p>Adherence to these standards will be audited in accordance with set performance measurement procedures by the World Crane Services FZE management team.
</p></li></ul></li><li><p>Documentation and Reporting:
</p><ul><li><p>Keep records of all IT support activities, including issue resolutions, software installations, and equipment maintenance.
</p></li><li><p>Inform management of analysis on cause/effect of recurring problems
</p></li><li><p>Generate monthly and IT reports, highlighting recurring issues, system performance, and inventory levels for management.
</p></li></ul></li><li><p>IT Inventory and Procurement:
</p><ul><li><p>Assist with managing IT hardware and software inventories, ensuring timely procurement and replacements as needed.
</p></li><li><p>Liaise with vendors for product specifications, purchases, and warranty claims.
</p></li></ul></li><li><p>User Training and Support:
</p><ul><li><p>Conduct training sessions for local office staff on proper use of IT resources, the Oracle Fusion ERP system, and best practices for data security.
</p></li><li><p>Provide one-on-one assistance to users who encounter technical difficulties.<br>
</p></li></ul></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>QUALIFICATIONS, EXPERIENCE AND SKILLS<br>
</b></p></div></div><br>
<p></p><div><div><ul><li><p>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
</p></li><li><p>3+ years of experience in IT support, with a focus on hardware, software, and networking.
</p></li><li><p><b>Experience with Oracle Fusion ERP platform </b>is essential; prior hands-on experience in supporting and troubleshooting Oracle Fusion modules is highly desirable.
</p></li><li><p>Previous experience working in a team-oriented environment and collaborating with central IT teams is a plus.
</p></li><li><p>Strong knowledge of computer hardware, operating systems, and software applications.
</p></li><li><p>Familiarity with network administration, including routers, switches, and firewalls.
</p></li><li><p><b>Expertise in Oracle Fusion ERP: </b>Understanding of various Oracle Fusion modules (such as Finance, Contract, CPQ, Project, HR, SCM) and the ability to troubleshoot related issues.
</p></li><li><p>Excellent problem-solving skills and the ability to prioritize and manage multiple issues simultaneously.
</p></li><li><p><b>Customer Service: </b>Ability to respond to staff needs with a focus on providing clear and prompt solutions.
</p></li><li><p><b>Attention to Detail: </b>Precise and thorough approach to troubleshooting and managing IT systems.
</p></li><li><p><b>Time Management: </b>Capable of managing multiple tasks and deadlines while maintaining a high level of service quality.
</p></li><li><p><b>Teamwork &amp; Collaboration: </b>Working effectively with both local and HO IT teams .
</p></li><li><p>Strong communication skills and the ability to explain technical concepts to non-technical staff.
</p></li><li><p>ITIL, Microsoft Certified Systems Administrator (MCSA), Oracle certifications, or similar certifications.
</p></li><li><p>Network+ or similar networking certification is a plus .<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p>#L1-AA6</p></div>

IT Support Officer

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
The Division:</div></div><div><div>
Jonas Construction, a division within Contour, provides industry-leading construction software solutions aimed at enhancing productivity and improving financial outcomes. Serving over 8,000 customers in 15 countries, Jonas operates with headquarters in Canada and offices in the United States, the United Kingdom, and the Caribbean.<br>
<br>
We are currently seeking Customer Solutions Analyst (Payroll) to join our Support team at the Lahore resource center.</div></div><div><div>
Division Link: https://www.jonasconstruction.com/</div></div><div><div><br>
<br>
Responsibilities:</div></div><div><ul><li><div>
Serve as the primary support liaison between clients and Jonas.</div></li></ul></div><div><ul><li><div>
Troubleshoot and resolve client issues using strong listening and problem-solving skills.</div></li></ul></div><div><ul><li><div>
Keep clients informed on progress and provide timely follow-ups.</div></li></ul></div><div><ul><li><div>
Collaborate with other departments/offices to expedite resolutions.</div></li></ul></div><div><ul><li><div>
Promote and maintain a high-quality, professional, service-oriented company image with clients.</div></li></ul></div><div><ul><li><div>
Internally test software to understand functionality and identify potential issues.</div></li></ul></div><div><ul><li><div>
Creation of development &quot;bug&rdquo; reports, working with development to ensure items are completed and properly tested.</div></li></ul></div><div><ul><li><div>
Keeping customers informed of the status of open cases, providing next steps and anticipated resolution times.</div></li></ul></div><div><ul><li><div>
Manage customer issues through effective troubleshooting, listening, problem solving, positive action, information gathering and case escalation in a timely manner when appropriate.</div></li></ul></div></div><div><div><ul><li><div>
Prioritize, balance, multitask competing issues based on impact to end user, customer urgency, length of outstanding issue and political sensitivity.</div></li></ul></div><div><ul><li><div>
Promote and maintain high quality, professional, service-oriented company image with customers and internal staff.</div></li></ul></div><div><div><br>
<br>
Key Skills and Competencies:</div></div><div><ul><li><div>
Excellent Communication Skills.</div></li></ul></div><div><ul><li><div>
Eager to learn.</div></li></ul></div><div><ul><li><div>
Ability to work independently and as a team member.</div></li></ul></div><div><ul><li><div>
Ability to work in a fast-paced environment.</div></li></ul></div><div><ul><li><div>
Ownership of issues through resolution</div></li></ul></div><div><div><br>
<br>
Education/Experience:</div></div><div><ul><li><div>
Composed and professional under stressful situations.</div></li></ul></div><div><ul><li><div>
Strong time management; able to prioritize and handle multiple client issues simultaneously.</div></li></ul></div><div><ul><li><div>
Results-driven and customer-focused; builds integrity and trust with clients and teammates.</div></li></ul></div><div><ul><li><div>
Proven ability to meet deadlines.</div></li></ul></div><div><ul><li><div>
Proven ability to solve problems and coach/teach others.</div></li></ul></div><div><ul><li><div>
Excellent organizational, time-management, and customer service skills.</div></li></ul></div><div><ul><li><div>
Excellent command of English, spoken and written.</div></li></ul></div><div><ul><li><div>
Logical mindset; able to break complex problems into smaller parts for effective troubleshooting.</div></li></ul></div></div><div><div><ul><li><div>
Experience with accounting-based applications&mdash;ideally in Construction, Service, and/or related industries (asset).</div></li></ul></div><div><ul><li><div>
Experience with payroll (asset).</div></li></ul></div><div><ul><li><div>
Customer service experience, preferably in the ERP software industry (preferred).</div></li></ul></div><div><ul><li><div>
Accounting degree and/or accounting experience (preferred).</div></li></ul></div><div><ul><li><div>
Bachelor's Degree, preferably in a technical discipline. Computer Science Majors most preferred.</div></li></ul></div><div><ul><li><div>
3 to 5 years of experience in a similar role (customer application support).</div></li></ul></div><div><ul><li><div>
Willing to go the extra mile with a strong work ethic; self-directed and resourceful</div></li></ul></div><div><ul><li><div>
Excellent Communication. You know what to say and more importantly, how to say it.</div></li></ul></div><div><ul><li><div>
Experience working varied hours</div></li></ul></div><div><ul><li><div>
Service Minded. You deliver customer and partner support like you expect to receive it, with excellence</div></li></ul></div><div><div><br>
<br>
Work Shift Timings:</div></div><div><ul><li><div>
Shift Hours:</div></li></ul></div><div><ul><li><div>
Training (Probation Period): 8:30 AM to 5:30 PM Eastern Standard Time (6:30 PM to 3:30 AM Pakistan Standard Time) &ndash; (Approx 5 Months schedule)</div></li></ul></div><div><ul><li><div>
Post Probation and Training Period: 11:30 AM to 8:30 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)</div></li></ul></div><div><ul><li><div>
Weekend Availability: Must be willing to work on weekends when required.</div></li></ul></div><div></div><div><ul><li><div><br>
After Hours Support: Willingness to provide support outside standard business hours as needed.</div></li></ul></div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Solutions Analyst (Payroll)

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