erp support specialist

GATE

Job description:IT &amp; ERP SupportAbout the RoleWe are looking for an experienced and proactive Senior IT &amp; ERP Support Specialist to oversee and enhance our technology and ERP operations across all business units. This role requires hands-on technical expertise, strong problem-solving skills, and the ability to manage IT systems and ERP processes (Microsoft Dynamics 365 Business Central) efficiently. The ideal candidate will act as a key link between business users, IT teams, and vendors &mdash; ensuring seamless operations, data accuracy, and continuous process improvement.Key ResponsibilitiesIT Infrastructure &amp; Systems Management<ul><li>Provide advanced technical support for desktops, laptops, POS systems, printers, and network devices across all locations.</li><li>Manage system performance, security, and maintenance to ensure maximum uptime and data integrity.</li><li>Supervise IT inventory, AMC renewals, and vendor service agreements.</li><li>Oversee system backups, antivirus updates, and IT policy compliance.</li></ul>ERP Support &amp; Optimization<ul><li>Act as the primary point of contact for Microsoft Dynamics 365 Business Central support and enhancements.</li><li>Troubleshoot complex ERP issues, coordinate with vendors for customization and upgrades, and ensure timely resolution.</li><li>Analyze business processes to identify system improvement opportunities and support automation initiatives.</li><li>Lead end-user training sessions and prepare process documentation for ERP workflows.</li></ul>Reporting &amp; Data Management<ul><li>Design, generate, and automate analytical reports for sales, inventory, and operational performance.</li><li>Validate data integrity across systems and assist management with actionable insights.</li><li>Collaborate with cross-functional teams to ensure accurate and timely reporting for decision-making.</li></ul>Procurement &amp; Vendor Coordination<ul><li>Evaluate IT hardware/software requirements, manage purchase requests, and negotiate vendor contracts.</li><li>Maintain asset lifecycle records, ensuring optimal allocation and utilization of IT resources.</li><li>Establish vendor performance metrics and oversee vendor relationship management.</li></ul>User Support &amp; Training<ul><li>Lead IT onboarding for new employees &mdash; including system setup, email configuration, and access management.</li><li>Provide training and guidance to team members and store staff on ERP and IT best practices.</li><li>Maintain up-to-date documentation for IT systems, ERP modules, and troubleshooting protocols.</li></ul>Skills &amp; Competencies<ul><li>In-depth knowledge of Microsoft Dynamics 365 Business Central (implementation or support experience preferred).</li><li>Strong technical expertise in IT infrastructure, hardware, and network troubleshooting.</li><li>Advanced MS Excel and data analytics skills.</li><li>Excellent communication, leadership, and stakeholder management abilities.</li><li>Strong analytical thinking, process-orientation, and attention to detail.</li><li>Ability to manage multiple priorities in a fast-paced retail environment.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>3&ndash;5 years of experience in IT and ERP support roles, preferably in retail or multi-location business environments.</li><li>Proven track record in managing ERP systems (preferably Microsoft Dynamics 365 Business Central).</li><li>Proficiency in MS Office Suite and IT management tools.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per month

IT & ERP Support

XCMG Gulf Trading 

Job Overview:We are seeking a skilled and proactive ERP IT Specialist to manage, maintain, and enhance our ERP systems. The ideal candidate will act as the primary point of contact for all ERP-related requirements, providing technical support, system upgrades, user training, and process optimization to ensure efficient business operations.Key Responsibilities:<ul><li>Manage the daily operation, configuration, and maintenance of the ERP system.</li><li>Coordinate with ERP vendors and service providers for system updates, troubleshooting, and new module implementation.</li><li>Develop and generate business reports and dashboards as required by different departments (Sales, Finance, HR, Logistics).</li><li>Provide technical support and training for ERP users across various departments.</li><li>Analyze current business processes and recommend and implement system improvements.</li><li>Ensure data integrity, security, and regular backup of the ERP system.</li><li>Troubleshoot system errors, bugs, and performance issues, ensuring timely resolution.</li><li>Collaborate with department heads to customize ERP functionalities according to operational needs.</li><li>Conduct regular audits and reviews of system data, configurations, and workflows.</li><li>Maintain documentation of system configurations, procedures, and user guides.</li><li>Support the integration of third-party software with the ERP system.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Minimum 3-5 years of experience in ERP administration, preferably within trading, construction equipment, or machinery industries.</li><li>Strong understanding of ERP systems (SAP, Oracle, Microsoft Dynamics, or other relevant systems).</li><li>Hands-on experience in ERP system customization, reporting tools, and database management.</li><li>Excellent problem-solving, analytical, and communication skills.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Familiarity with UAE labor regulations and business operations is an advantage.</li></ul>Preferred Skills:<ul><li>Knowledge of SQL, Power BI, or similar reporting tools.</li><li>Experience in integrating ERP with CRM, HRMS, and other enterprise applications.</li><li>Project management experience in ERP implementations or upgrades.</li></ul>Job Types: Full-time, Permanent, Contract

ERP IT Specialist

Fujishka Solutions

Fujishka Solutions, a leading provider of ERP (Enterprise Resource Planning) software solutions, is seeking a dynamic and customer-focused individual to join our team as a Software Support Specialist. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring the smooth operation and optimal utilization of our ERP software.Responsibilities:Customer Support:<ul><li>Respond promptly and professionally to customer inquiries regarding software-related issues.</li></ul><ul><li>Assist clients in troubleshooting and resolving technical problems, ensuring a high level of customer satisfaction.</li></ul><ul><li>Provide clear and concise instructions to clients on software functionality and features.</li></ul>Problem Resolution:<ul><li>Analyze, diagnose, and resolve software issues in a timely manner.</li></ul><ul><li>Collaborate with the development team to escalate and resolve complex technical issues.</li></ul>Documentation:	__<ul><li>Maintain detailed records of customer interactions, inquiries, comments, and actions taken.</li></ul><ul><li>Create and update knowledge base articles to assist clients in self-resolution.</li></ul>Training:<ul><li>Conduct training sessions for clients to enhance their understanding of the ERP software.</li></ul><ul><li>Develop and update training materials to reflect software updates and improvements.</li></ul>Communication:<ul><li>Effectively communicate technical information to both technical and non-technical users.</li></ul><ul><li>Collaborate with cross-functional teams to relay customer feedback and product improvement suggestions.</li></ul>Quality Assurance:<ul><li>Participate in quality assurance processes to ensure the reliability and stability of the ERP software.</li></ul><ul><li>Work closely with the development team to test and validate software updates.</li></ul>Qualifications:<ul><li>Freshers are welcome to apply.</li></ul><ul><li>Minimum of 1 year of experience in software support or a related field is a plus.</li></ul><ul><li>Strong accounting knowledge is mandatory (educational or practical experience).</li></ul><ul><li>Proven knowledge of ERP software systems is preferred.</li></ul><ul><li>Strong problem-solving skills with the ability to think analytically.</li></ul><ul><li>Excellent communication and interpersonal skills.</li></ul><ul><li>Ability to work independently and collaboratively in a team environment.</li></ul><ul><li>Detail-oriented with a commitment to delivering high-quality customer service.</li></ul><ul><li>Technical proficiency in relevant software applications and tools.</li></ul>Join Us:Be a part of a growing team where your work makes a direct impact on client success. We value learning, collaboration, and continuous improvement. If you&rsquo;re enthusiastic about technology, customer service, and accounting, we&rsquo;d love to hear from you!Job Type: PermanentExperience:<ul><li>total work: 1 year (Preferred)</li></ul>Work Location: In person

Software Support Specialist

2P Perfect Presentation

<div>
 
 
 Job Summary:
 
 
 
 The Business Systems Support Specialist is responsible for providing advanced technical support for the organization&rsquo;s business systems, ensuring system stability, efficiency, and availability. The role includes troubleshooting system issues, supporting end users, performing system configurations, and contributing to the enhancement and continuous improvement of business applications.
 
 
 
 Key Responsibilities:
 
 
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 Provide daily technical support for business systems such as ERP, CRM, HR systems, and related platforms.
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 Troubleshoot system issues, identify root causes, and resolve or escalate them as needed.
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 Perform system configurations and adjustments based on business requirements.
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 Test system upgrades, patches, and new releases to ensure compatibility and performance.
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 Document support procedures, issue resolutions, and system changes.
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 Prepare regular reports on system performance, recurring issues, and recommended improvements.
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 Deliver training sessions and onboarding support for new system users.
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 Collaborate closely with IT teams and business departments to enhance system usability and efficiency.
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 Support system integrations and ensure accurate, consistent, and smooth data flow across platforms.
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 </ul>
 
 
 Required Skills &amp; Competencies:
 
 
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 Minimum of 8 years of experience in Business Systems Support or advanced technical support.
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 Strong knowledge of ERP or CRM platforms (SAP, Oracle, Microsoft Dynamics, Odoo, etc.).
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 Proficiency in data analysis and SQL for troubleshooting.
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 Good understanding of system integration concepts (APIs, Web Services, Integrations).
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 Excellent customer service skills and the ability to interact with users professionally and effectively.
 
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 Strong communication skills and the ability to explain technical concepts to non-technical users.
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 Advanced problem-solving abilities and strong prioritization skills.
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 Ability to work under pressure and manage multiple tasks simultaneously.
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 </ul>
 
 
 Qualifications:
 
 
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 Bachelor&rsquo;s degree in computer science or information technology.
 
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 Professional certifications such as ITIL or ERP/CRM-related certifications are considered a plus.
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 </ul>
</div>

Business Analyst

ELECTRA

<div>
 At Electra we need talented people that will share our strategy to be the obvious contracting partner for local &amp; international players who wish to set up an event within the GCC.
 
 
 We are looking for a versatile and proactive Application Consultant to primarily manage and support the company's ERP system along with various other software applications across the organization. The ideal candidate will have experience in handling multiple applications, providing end-user support, coordinating with suppliers, and ensuring that business needs are met through effective implementation of solutions. Experience with Microsoft Business Central ERP will be an added advantage.
 
 
 
 Main Accountabilities
 
 
 
 
 Application Management and Support:
 
 
 
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 Provide day-to-day support for multiple business applications to ensure smooth operation.
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 Troubleshoot issues and resolve them promptly or escalate to suppliers as necessary.
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 Monitor application performance and maintain system stability.
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 Develop and enhance applications in line with changes to business requirements over time.
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 Within the above:
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 ~80%+ focus on the ERP system (Business Central)
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 ~20% focus on other specialist applications
 
 
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 </ul>
 
 Coordination With Suppliers
 
 
 
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 Raise support tickets with suppliers and follow up to ensure a timely resolution.
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 Communicate business requirements and coordinate with suppliers for necessary changes or updates.
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 Ensure changes are implemented effectively and align with business objectives
 
 
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 Business Requirement Gathering
 
 
 
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 Work closely with business owners to understand and document their needs
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 Translate business requirements into technical specifications for suppliers or development teams.
 
 
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 Application Enhancements And Proposals
 
 
 
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 Evaluate and propose new applications or solutions to address business needs or improve efficiency.
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 Stay updated on market trends and emerging technologies to recommend suitable tools.
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 Lead initiatives to integrate new applications into the existing technology ecosystem.
 
 
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 </ul>
 
 User Training And Documentation
 
 
 
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 Train end-users on application features, workflows, and best practices.
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 Develop and maintain comprehensive documentation for applications and processes.
 
 
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 </ul>
 
 Project Coordination
 
 
 
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 Assist in planning and executing application-related projects, ensuring timely delivery and quality.
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 Collaborate with cross-functional teams to ensure successful project outcomes.
 
 
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 </ul>
 
 Number Of Years Of Experience
 
 
 
 3-5
 
 
 Experience in supporting and managing business applications.
 
 
 Familiarity with raising and managing support tickets with suppliers
 
 
 Strong understanding of business workflows and process improvement
 
 
 
 Education
 
 
 
 Bachelor's degree in information technology, Computer Science, Business Administration, or a related field
 
 
 
 Systems
 
 
 
 Knowledge of Microsoft Business Central ERP or Dynamics NAV is highly advantageous.
 
 
 
 Technical Skills
 
 
 
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 Proficiency in managing and troubleshooting enterprise applications, including ERP systems (preferably Microsoft Business Central).
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 Knowledge of system integration (APIs), data migration, and basic SQL for reporting and analysis.
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 Experience with reporting tools (e.g., Power BI) and understanding IT infrastructure, including cloud solutions (Azure, Microsoft 365).
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 Familiarity with market trends and emerging SaaS applications to propose suitable solutions.
 
 
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 </ul>
 
 Functional Skills
 
 
 
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 Strong understanding of business processes and the ability to align applications with organizational needs.
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 Skilled in requirement gathering, vendor coordination, and managing support tickets.
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 Effective in managing change, implementing updates, and ensuring minimal disruption to operations.
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 Excellent problem-solving, communication, and documentation skills, with the ability to train end-users and create process manuals.
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 Proactive in identifying and proposing innovative tools and solutions to enhance business efficiency.
 
 
 </li>
 </ul>
 
 Other Skills And Competencies
 
 
 
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 Excellent communication and interpersonal skills.
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 Strong analytical and problem-solving abilities.
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 Ability to multitask and work in a dynamic environment.
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 Proactive and resourceful approach to identifying and addressing business needs.
 
 
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 </ul>
 General Obligations towards Health, Safety and Environment
 
 
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 You will correctly use machinery, appliances, tools, transport, and all equipment issued by the company.
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 You will correctly use personal protective equipment supplied by the company.
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 You will not remove any safety devices for any machinery or installations.
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 You will perform all tasks set forth by safety and environmental regulations and thus cooperate with Electra to ensure a working environment and condition that do not pose any risks in terms of health, safety and environment to others.
 </li>
 </ul>
</div>

Application Consultant

Sowaan ERP

About the Role: We are looking for a proactive and detail-oriented ERP Consultant (Arabic Speaker) to join our team. The ideal candidate will have hands-on experience in ERP implementation, configuration, and user support, along with strong analytical and communication skills. You will work closely with clients to understand their business processes, provide ERP solutions, and ensure successful implementation and adoption.Key Responsibilities:<ul><li>Assist in the implementation, configuration, and customization of ERP modules based on client requirements.</li><li>Conduct requirement analysis and translate business needs into functional specifications.</li><li>Provide end-user training and ongoing support for ERP systems.</li><li>Collaborate with technical teams to ensure seamless integration and system performance.</li><li>Troubleshoot ERP-related issues and propose effective solutions.</li><li>Support clients in optimizing workflows and improving business efficiency using ERP tools.</li><li>Prepare project documentation, reports, and user manuals.</li></ul>Required Skills and Qualifications:<ul><li>1 to 3 years of proven experience as an ERP Consultant or in a similar role.</li><li>Solid understanding of ERP systems and business processes (Finance, HR, Sales, Inventory, etc.).</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Fluent in Arabic and English (verbal and written).</li><li>Ability to manage multiple projects and meet deadlines.</li><li>Bachelor&rsquo;s degree in Information Technology, Business Administration, Accounting, or a related field.</li></ul>Preferred Qualifications:<ul><li>Experience in ERP implementation (functional or technical).</li><li>Familiarity with cloud-based ERP platforms.</li><li>Knowledge of business process mapping and documentation.</li></ul>What We Offer:<ul><li>Opportunity to work with a global team and diverse clients.</li><li>Professional growth and training opportunities.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have proven hands-on experience with ERP implementation or configuration?</li><li>Do you have a solid understanding of business processes such as Finance, HR, Sales, or Inventory?</li><li>Have you provided end-user training or support for ERP systems before?</li><li>Are you familiar with cloud-based ERP platforms?</li><li>Are you comfortable working remotely and managing multiple projects?</li><li>Do you have experience preparing documentation or user manuals for ERP systems?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Consulting in Software: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>

ERP Consultant (Arabic Speaker) - Remote

LIFE LINE HUMAN RESOURCE

Experience<ul><li>4&ndash;6 years of hands-on experience in ERP system implementation, configuration, and</li></ul>support, preferably in facilities management, engineering, or private estateoperations.<ul><li>Experience with integration of ERP with inventory control, procurement systems,</li></ul>asset tracking, and HR/payroll modules.<ul><li>Exposure to data migration, workflow customization, and ERP reporting dashboards.</li></ul>QualificationBachelor&rsquo;s degree in information technology, Computer Science, BusinessInformation Systems, or a related field.<ul><li>Must-have experience with Odoo ERP platform.</li></ul><ul><li>Certification in Database Management, Business Process Automation, or Systems</li></ul>Analysis is an advantage.<ul><li>Python Skills are considered as an added advantage</li></ul><ul><li>Knowledge of UAE data security and IT compliance standards is preferred.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED8,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>ERP system implementation, configuration,: 6 years (Required)</li><li>ERP with inventory control, procurement systems,: 4 years (Required)</li><li>Exposure to data migration, workflow customization,: 4 years (Required)</li></ul>

ERP SPECIALIST

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