erp support specialist

Samsons Group of Companies

Position Title: Odoo ERP Technical &amp; Functional SpecialistDepartment: IT / ERP ImplementationReports To: Management / ERP Project LeadJob Purpose:We are looking to hire an in-house Odoo ERP Technical &amp; Functional Specialist who will be responsible for implementing, customizing, supporting, and continuously improving the company&rsquo;s Odoo ERP system. This is a permanent employee role, focused on long-term system stability, business alignment, and internal user support.Key Responsibilities:<ul><li>Act as the internal owner of the Odoo ERP system.</li></ul><ul><li>Support end-to-end implementation and rollout of Odoo ERP.</li></ul><ul><li>Configure and customize Odoo modules including Accounting, Inventory, Manufacturing, Sales, and Purchase.</li></ul><ul><li>Understand business processes and translate them into Odoo configurations and technical requirements.</li></ul><ul><li>Perform data migration, system testing, and user acceptance testing (UAT).</li></ul><ul><li>Develop and customize Odoo modules using Python and the Odoo framework.</li></ul><ul><li>Monitor system performance and resolve technical and functional issues.</li></ul><ul><li>Provide day-to-day ERP support to internal users.</li></ul><ul><li>Prepare user manuals and conduct training sessions.</li></ul><ul><li>Coordinate with external Odoo developers, vendors, and consultants when required.</li></ul><ul><li>Ensure data accuracy, system security, and compliance with internal controls.</li></ul>Key Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li></ul><ul><li>4&ndash;7 years of hands-on experience with Odoo ERP.</li></ul><ul><li>Strong working knowledge of Python, PostgreSQL, and Odoo ORM.</li></ul><ul><li>Good understanding of Odoo architecture and module customization.</li></ul><ul><li>Experience supporting ERP systems in manufacturing or trading companies is preferred.</li></ul><ul><li>Basic understanding of accounting, inventory, and business workflows.</li></ul><ul><li>Strong analytical, problem-solving, and communication skills.</li></ul>Preferred Profile:<ul><li>Age range: 30&ndash;35 years.</li></ul><ul><li>Hands-on, solution-oriented approach.</li></ul><ul><li>Experience working as an in-house ERP or IT resource is an advantage.</li></ul>Location: UAEEmployment Type: Full-time (Permanent Employee)Job Type: Full-timeLocation:<ul><li>Dubai (Required)</li></ul>

Odoo ERP Technical & Functional Specialist

XCMG Gulf Trading 

Job Overview:We are seeking a skilled and proactive ERP IT Specialist to manage, maintain, and enhance our ERP systems. The ideal candidate will act as the primary point of contact for all ERP-related requirements, providing technical support, system upgrades, user training, and process optimization to ensure efficient business operations.Key Responsibilities:<ul><li>Manage the daily operation, configuration, and maintenance of the ERP system.</li><li>Coordinate with ERP vendors and service providers for system updates, troubleshooting, and new module implementation.</li><li>Develop and generate business reports and dashboards as required by different departments (Sales, Finance, HR, Logistics).</li><li>Provide technical support and training for ERP users across various departments.</li><li>Analyze current business processes and recommend and implement system improvements.</li><li>Ensure data integrity, security, and regular backup of the ERP system.</li><li>Troubleshoot system errors, bugs, and performance issues, ensuring timely resolution.</li><li>Collaborate with department heads to customize ERP functionalities according to operational needs.</li><li>Conduct regular audits and reviews of system data, configurations, and workflows.</li><li>Maintain documentation of system configurations, procedures, and user guides.</li><li>Support the integration of third-party software with the ERP system.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Minimum 3-5 years of experience in ERP administration, preferably within trading, construction equipment, or machinery industries.</li><li>Strong understanding of ERP systems (SAP, Oracle, Microsoft Dynamics, or other relevant systems).</li><li>Hands-on experience in ERP system customization, reporting tools, and database management.</li><li>Excellent problem-solving, analytical, and communication skills.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Familiarity with UAE labor regulations and business operations is an advantage.</li></ul>Preferred Skills:<ul><li>Knowledge of SQL, Power BI, or similar reporting tools.</li><li>Experience in integrating ERP with CRM, HRMS, and other enterprise applications.</li><li>Project management experience in ERP implementations or upgrades.</li></ul>Job Types: Full-time, Permanent, Contract

ERP IT Specialist

Meraki Group

<div>
 
 Job Summary
 
 
 
 The ERP Administrator for Construction will oversee the day-to-day administration, support, and optimization of the company's ERP system. The ideal candidate will have hands-on experience in the construction industry and a deep understanding of core business processes, including project tracking, job costing, and resource allocation. This role is crucial for ensuring the ERP system aligns with business needs, maintaining data integrity, and driving operational efficiency across all construction projects.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 System management and maintenance:
 </li>
 <ul>
 <li>
 Perform regular system maintenance, including applying updates, patches, and security configurations to ensure optimal performance
 </li>
 <li>
 Manage user access, roles, and permissions within the ERP system to maintain data security and control
 </li>
 <li>
 Monitor system performance and troubleshoot issues related to hardware, software, or user access in a timely manner
 </li>
 </ul>
 <li>
 Support and training:
 </li>
 <ul>
 <li>
 Provide first and second-line support to all end-users, addressing technical and functional questions related to the ERP system
 </li>
 <li>
 Develop and deliver training sessions and documentation to ensure effective user adoption and understanding of the system's functionalities
 </li>
 <li>
 Act as the primary point of contact for all system-related matters within the organization
 </li>
 </ul>
 <li>
 Configuration and process improvement:
 </li>
 <ul>
 <li>
 Collaborate with key stakeholders across project management, finance, and procurement to identify business needs and translate them into ERP solutions
 </li>
 <li>
 Assist in customizing and configuring ERP modules to optimize and standardize business processes, from project bidding to accounting
 </li>
 <li>
 Support the implementation and integration of new modules or system enhancements
 </li>
 </ul>
 <li>
 Data integrity and reporting:
 </li>
 <ul>
 <li>
 Oversee data control and integrity by creating and running regular reports and audits
 </li>
 <li>
 Assist in creating, modifying, and maintaining dashboards and reports to provide leadership with key business insights on project status, finances, and resource usage
 </li>
 <li>
 Ensure all data related to projects, materials, equipment, and workforce is accurate and up-to-date
 </li>
 </ul>
 <li>
 Vendor management:
 </li>
 <ul>
 <li>
 Serve as the main point of contact for the ERP software vendor, managing support tickets and tracking the status of system changes and upgrades.
 
 
 </li>
 </ul>
 </ul>
 
 Requirements
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
 </li>
 <li>
 Proven experience as an ERP Administrator, with a minimum of [2-5] years in a construction environment
 </li>
 <li>
 Strong understanding of construction-specific business processes, including project management, estimation, accounting, and supply chain logistics
 </li>
 <li>
 In-depth knowledge of construction-centric ERP systems, such as [Specific systems like Xpedeon]
 </li>
 <li>
 Finance knowledge is preferrer
 </li>
 <li>
 Proficiency in SQL or other database management tools
 </li>
 <li>
 Excellent problem-solving, analytical, and troubleshooting skills
 </li>
 <li>
 Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users
 </li>
 <li>
 Project management skills with the ability to manage timelines and resources effectively.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Relevant ERP or project management certifications (e.g., PMP)
 </li>
 <li>
 Experience with ERP system integration and data migration
 </li>
 <li>
 Familiarity with reporting tools such as Power BI or Tableau.
 </li>
 </ul>
</div>

ERP Administrator

<div>Job Summary
The ERP Administrator for Construction will oversee the day-to-day administration, support, and optimization of the company's ERP system. The ideal candidate will have hands-on experience in the construction industry and a deep understanding of core business processes, including project tracking, job costing, and resource allocation. This role is crucial for ensuring the ERP system aligns with business needs, maintaining data integrity, and driving operational efficiency across all construction projects.
Responsibilities<ul>
<li>
System management and maintenance:</li>
<li><ul><li>Perform regular system maintenance, including applying updates, patches, and security configurations to ensure optimal performance.</li>
<li>Manage user access, roles, and permissions within the ERP system to maintain data security and control.</li>
<li>Monitor system performance and troubleshoot issues related to hardware, software, or user access in a timely manner.</li>
</ul></li><li>Support and training:</li>
<li><ul><li>Provide first and second-line support to all end-users, addressing technical and functional questions related to the ERP system.</li>
<li>Develop and deliver training sessions and documentation to ensure effective user adoption and understanding of the system's functionalities.</li>
<li>Act as the primary point of contact for all system-related matters within the organization.</li>
</ul></li><li>Configuration and process improvement:</li>
<li><ul><li>Collaborate with key stakeholders across project management, finance, and procurement to identify business needs and translate them into ERP solutions.</li>
<li>Assist in customizing and configuring ERP modules to optimize and standardize business processes, from project bidding to accounting.</li>
<li>Support the implementation and integration of new modules or system enhancements.</li>
</ul></li><li>Data integrity and reporting:</li>
<li><ul><li>Oversee data control and integrity by creating and running regular reports and audits.</li>
<li>Assist in creating, modifying, and maintaining dashboards and reports to provide leadership with key business insights on project status, finances, and resource usage.</li>
<li>Ensure all data related to projects, materials, equipment, and workforce is accurate and up-to-date.</li>
</ul></li><li>Vendor management:</li>
<li><ul><li>Serve as the main point of contact for the ERP software vendor, managing support tickets and tracking the status of system changes and upgrades.</li></ul></li>
</ul>
Requirements
Qualifications<ul>
<li>
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.</li>
<li>Proven experience as an ERP Administrator, with a minimum of [2-5] years in a construction environment.</li>
<li>Strong understanding of construction-specific business processes, including project management, estimation, accounting, and supply chain logistics.</li>
<li>In-depth knowledge of construction-centric ERP systems, such as [Specific systems like Xpedeon].</li>
<li>Finance knowledge is preferrer</li>
<li>Proficiency in SQL or other database management tools.</li>
<li>Excellent problem-solving, analytical, and troubleshooting skills.</li>
<li>Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.</li>
<li>Project management skills with the ability to manage timelines and resources effectively.</li>
</ul>
Preferred qualifications<ul>
<li>
Relevant ERP or project management certifications (e.g., PMP).</li>
<li>Experience with ERP system integration and data migration.</li>
<li>Familiarity with reporting tools such as Power BI or Tableau.</li></ul></div>

VasyERP Solutions

<div>About the Role:
As a Technical Support Executive, you have to work closely with the team of software developers. You have to
understand the customer issues regarding software and resolve their issues with the help of developers. You have to analyze all aspects of the software and make suggestions through the development phase to help avoid issues in the final product. 
Roles and Responsibilities:<ul><li>
Answer calls professionally to provide information about ERP and services and obtain details of complaints.</li><li>
Understand Customer&rsquo;s Complaints related to ERP and can translate it to IT team Properly.</li><li>
Maintaining and monitoring ERP project plans, project schedules &amp; work hours.</li><li>
Assist users in all aspect of ERP system use.</li><li>
Manage the configuration and operation of on-premises ERP systems; provide technical support for ERP and software issues.</li><li>
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.</li><li>
Documenting and following up on important actions and decisions.</li><li>
Follow up to ensure that appropriate actions were taken on customer&rsquo;s requests.</li></ul> 
Candidate Requirement:<ul><li>
Decent communication skills</li><li>
Prompt, Responsive, Responsible and Friendly approach to customer situations.</li></ul></div>

Technical Support Executive

Dalal Technology

We are hiring a customer-focused ERP Sales &amp; Support Executive to handle client inquiries, conduct online demos, and provide support to existing clients for MySmartSchool ERP.Key Responsibilities:<ul><li>Handle and respond to incoming inquiries and follow up with potential clients.</li><li>Conduct online demos to showcase MySmartSchool ERP features and benefits.</li><li>Provide technical support and assistance to existing clients.</li><li>Manage customer queries, resolve issues, and ensure prompt follow-ups.</li><li>Maintain accurate records of client interactions and updates.</li></ul>Requirements:<ul><li>Experience: Minimum 1 year in sales, customer support, or a similar role (preferably in ERP or software solutions).</li><li>Experience in the EdTech, School ERP, or SaaS industry is a plus.</li><li>Language Skills: Proficiency in Hindi and English (both mandatory).</li><li>Technical Setup: Must have their own laptop/desktop and a stable internet connection.</li><li>Familiarity with online meeting tools (Zoom, Google Meet, etc.).</li><li>Strong follow-up and relationship management skills.</li></ul>Job Type: Full-timePay: ₹10,000.00 - ₹18,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Internet reimbursement</li></ul>Application Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>Do you Have laptop?</li></ul>Experience:<ul><li>Sales and Support: 1 year (Required)</li></ul>Work Location: Remote

ERP Sales & Support Executive

Climax Software Solutions

We Need More Brains on the Line!Position: Software Support Executive (Day Shift)Can you explain complex tech to someone&rsquo;s grandma and the CEO &mdash; without breaking a sweat? If you&rsquo;re nodding, we&rsquo;re already impressed.We&rsquo;re searching for a Software Support Executive who can transform client confusion into clarity, troubleshoot ERP issues like a tech ninja, and maybe drop a clever pun or two along the way.What We&rsquo;re Looking For<ul><li>Fluent English &mdash; spoken and written like a pro</li><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field</li><li>2+ years of experience supporting and implementing ERP systems</li><li>A tech-savvy problem solver who&rsquo;s faster than hitting Ctrl + Z</li><li>Patient, approachable, and passionate about making technology simple and accessible</li></ul>What You&rsquo;ll Be Doing<ul><li>Delivering top-tier ERP support to end-users &mdash; troubleshooting bugs, glitches, and the occasional digital mystery</li><li>Training and guiding clients (and teammates!) on ERP features and best practices</li><li>Responding quickly, solving effectively &mdash; always with a human touch</li><li>Becoming the go-to expert who turns frustration into confidence</li></ul>Why This Role MattersThis isn&rsquo;t just tech support &mdash; it&rsquo;s your chance to be the brains behind our ERP success and make a real impact every single day. You&rsquo;ll help shape how our clients work, grow, and experience our solutions.Ready to Let Your Brilliance Shine?Apply now and bring your talent where it counts.Job Type: Full-timePay: Rs60,000.00 - Rs85,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Support Executive (Day-Shift)

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