erp support specialist

United Githa Company

We are seeking a skilled and dedicated Odoo ERP Technical Support Specialist to join our team. The ideal candidate will have strong hands-on experience with Odoo ERP systems and be capable of providing both technical and functional support to ensure smooth day-to-day operations.Key Responsibilities:<ul><li>Provide first-line technical support for Odoo ERP system users.</li><li>Troubleshoot, diagnose, and resolve issues related to Odoo modules (Sales, Inventory, Accounting, Manufacturing, etc.).</li><li>Customize, configure, and optimize Odoo modules to meet business needs.</li><li>Collaborate with internal teams to implement new features, integrations, and upgrades.</li><li>Develop and maintain system documentation and user guides.</li><li>Train and support staff on Odoo functionalities.</li></ul>Qualifications:<ul><li>Proven experience as an Odoo ERP Specialist / Support Engineer / Technical Consultant.</li><li>Strong understanding of Odoo modules and ERP workflows.</li><li>Knowledge of Python, PostgreSQL, and Odoo architecture is a plus.</li><li>Familiarity with Linux environments and server management.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and as part of a team.</li></ul>If you are passionate about ERP systems and want to contribute your expertise to a growing company, we&rsquo;d love to hear from you.Job Types: Full-time, Part-timePay: &#65020;4,000.00 - &#65020;6,000.00 per monthExpected hours: 20 per weekExperience:<ul><li>Do you have experience in Odoo erp system ? : 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul>Location:<ul><li>Riyadh (Preferred)</li></ul>

Odoo ERP Technical Support Specialist

HR Ways

About the job Systems Support Specialist - Remote from PakistanClient company introduction: &#65279;US Based Supermarket Giant is Expanding its team in Pakistan.Overview: &#65279;&#65279;We are a fast-paced wholesale distribution company serving thousands of customers across the DFW area. Our business runs on a complex ERP environment (NCR Counterpoint) and other critical applications that keep our operations moving. Were looking for a Systems Support Specialist to ensure these systems run smoothly and to support our team with technical expertise, troubleshooting, and reporting.Key Responsibilities :<ul><li>Keep systems running: Monitor and support all business applications, ensuring minimal downtime and reliable performance.</li><li>ERP support: Serve as the go-to resource for NCR Counterpoint, handling troubleshooting, configurations, and user issues.</li><li>SQL &amp; reporting: Write and optimize SQL queries, validate data, and support reporting needs for operations and management.</li><li>Integrations &amp; updates: Support system integrations with e-commerce, WMS, and other tools; test and validate updates or patches before rollout.</li><li>User support &amp; training: Provide hands-on support to end users, document processes, and train staff on system functionality.</li><li>Problem-solving: Partner with internal teams and external vendors to resolve issues quickly and keep operations on track.</li></ul>Qualifications:&#65279;&#65279;<ul><li>2-4 years of experience in application or systems support.</li><li>Hands-on experience with ERP systems (NCR Counterpoint experience strongly preferred).</li><li>Proficiency in SQL (queries, troubleshooting, reporting).</li><li>Strong problem-solving skills with attention to detail.</li><li>Ability to thrive in a fast-paced, team-oriented environment.</li><li>Excellent communication skills for working across departments and with vendors.</li></ul>&#65279; Preferred But Not Required:<ul><li>Experience in wholesale, distribution, or retail environments.</li><li>Familiarity with reporting tools (Crystal Reports, SSRS, Power BI).</li><li>Understanding of APIs and system integrations.</li></ul>Other Details:Working Mode: Remote from Pakistan and India &#65279;Experience: 2 - 4 years &#65279;Timings US time Zone &#65279;Work time: Monday - Friday (6 pm - 3 am) &amp; Saturday (Half Day)&#65279;&#65279;&#65279;About HR Ways: &#65279;HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from the world's biggest SaaS Companies to the most competitive Startups. We have entities in Dubai, Canada, the US, the UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world. Join our Whatsapp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.Job Type: Full-timePay: Rs130,000.00 per monthWork Location: Remote

Systems Support Specialist - Remote from Pakistan

Craft INteractive Technology LLC

Job SummaryWe are seeking a proactive ERP Accounts Module Support Specialist with strong communication skills to provide end-user support, resolve issues, and ensure smooth operation of the Accounts module in our ERP system. The role requires a solid understanding of accounting processes, functional ERP knowledge, and the ability to clearly explain system workflows to both technical and non-technical stakeholders.Key Responsibilities1. End-User Support &amp; Communication<ul><li>Serve as the primary contact for ERP Accounts module queries.</li><li>Listen to user concerns, clarify requirements, and provide timely solutions in a clear and concise manner.</li><li>Collaborate with finance and technical teams to resolve issues effectively.</li></ul>2. Functional Troubleshooting<ul><li>Diagnose and resolve module-related issues in general ledger, accounts receivable/payable, tax calculations, bank reconciliation, and reporting.</li><li>Escalate complex issues to the development team with clear documentation of the problem.</li></ul>3. Training &amp; Knowledge Sharing<ul><li>Conduct training sessions and create easy-to-follow guides for end-users.</li><li>Explain ERP processes and best practices using simple language adapted to the audience.</li><li>Maintain updated process documentation for the Accounts module.</li></ul>4. Process Monitoring &amp; Data Accuracy<ul><li>Monitor daily ERP transactions for accuracy and compliance with accounting standards (IFRS/GAAP).</li><li>Identify discrepancies and guide users in correcting them.</li></ul>5. Process Improvement &amp; Feedback<ul><li>Collect feedback from users and suggest enhancements to improve efficiency.</li><li>Work closely with stakeholders to ensure proposed changes align with business needs.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or related field.</li><li>1&ndash;3 years of ERP support experience (ERPNext preferred).</li><li>Solid understanding of accounting workflows and compliance requirements.</li><li>Proven ability to explain technical or process-related concepts to different audiences.</li></ul>Skills Required<ul><li>Strong verbal and written communication skills.</li><li>Functional expertise in Accounts module (GL, AP, AR, taxes, bank reconciliation).</li><li>Problem-solving and analytical thinking.</li><li>Interpersonal skills to build trust with users and team members.</li><li>Ability to translate business needs into ERP workflows.</li></ul>Key Performance Indicators (KPIs)<ul><li>Timeliness and clarity of communication with users.</li><li>Average ticket resolution time.</li><li>User satisfaction rating for support provided.</li><li>Reduction in recurring issues due to effective training and guidance.</li></ul>Job Types: Full-time, PermanentPay: &#8377;330,075.87 - &#8377;746,817.16 per yearBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Frappe ERPNext Accounts Specialist

Confidential

<div>
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Department:
 
 Information Technology (IT)
 
 
 
 Position:
 
 Application Support Specialist
 
 
 
 Position Overview:
 
 
 
 The Application Support Specialist is responsible for providing technical and operational support for business applications. This role ensures system stability, assists end-users, resolves technical issues, and works closely with IT and business teams to enhance application performance.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide daily support for internal users related to business applications.
 </li>
 <li>
 Monitor, troubleshoot, and resolve application-related issues in a timely manner.
 </li>
 <li>
 Log, track, and manage support tickets through the internal helpdesk system.
 </li>
 <li>
 Collaborate with software vendors or internal developers to escalate and resolve complex issues.
 </li>
 <li>
 Participate in testing and validation of application updates or enhancements.
 </li>
 <li>
 Train and guide users on the proper use of systems and features.
 </li>
 <li>
 Document support processes, known issues, and solutions.
 </li>
 <li>
 Monitor application performance and report any incidents or service disruptions.
 </li>
 <li>
 Assist in integrating new systems or modules in coordination with the IT team.
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Information Technology
 
 ,
 
 Computer Science
 
 ,
 
 Information Systems
 
 , or a related field.
 </li>
 <li>
 Minimum of
 
 2 years of experience
 
 in application support or a similar IT support role.
 </li>
 <li>
 Familiarity with enterprise systems such as
 
 ERP
 
 (preferably
 
 Microsoft Dynamics 365
 
 ).
 </li>
 <li>
 Proficiency in
 
 Microsoft Excel
 
 and other Office tools.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Ability to communicate effectively with both technical and non-technical users.
 </li>
 <li>
 Fluent in English (Arabic is a plus).
 </li>
 </ul>
 
 
</div>

Application Support Specialist

Western Computer

<div><h3 class="jobSectionHeader">The Role:</h3>
Calling all tech-savvy, problem-solving aficionados! As an ERP consultant, you're the magic behind an organization's digital transformation. ERP systems are your domain, and you're here to support customers in designing and implementing the heart of their business, their ERP system.
In this role, you&rsquo;ll bring a wealth of experience across key operational domains, including Manufacturing, Distribution, Warehousing, Shipping, Purchasing, and Sales Order Processing. Do you have experience expertly guiding and successfully executing implementations, covering the entire spectrum from initial Analysis to steadfast Operational Support? If so, this is the role for you!<h3 class="jobSectionHeader">
Key Responsibilities:</h3>
ERP Implementation Maestro: Work closely with clients to understand their business processes and objectives. Then, orchestrate the seamless setup and configuration of ERP solutions tailored to their needs.
Customization Virtuoso: Personalize ERP systems to suit specific industry requirements, creating custom workflows, reports, and dashboards for that perfect fit.
Business Process Guru: Dive deep into existing business processes, fine-tuning them to align with industry best practices and integrating them smoothly into the ERP system.
User Training Expert: Train end-users and administrators in the art of mastering the ERP system, ensuring they can use it to enhance their productivity.
Support and Maintenance Specialist: Provide ongoing support and maintenance to ensure the ERP system runs smoothly and swiftly, addressing any issues or updates.
Data Security Guardian: Keep sensitive information secure by implementing and maintaining data protection measures to meet compliance requirements.
Documentation Whiz: Keep meticulous records of system configurations, processes, and customizations, providing valuable references for future enhancements.
Change Management Pro: Assist in change management initiatives to make transitions to the new ERP system as smooth as possible for all users.<h3 class="jobSectionHeader">
Who you are:</h3>
An experienced consultant with 5+ years of experience with Dynamics 365 Business Central (BC) ERP, looking for a role that has some travel (averaging about ~25%) and wants to work with the best of the best! Interested? Keep reading.<ul>
<li>
Your implementation knowledge of BC&rsquo;s Trade &amp; Logistics, Manufacturing, and Warehousing is a top notch (brownie points if you have end user experience too!).</li>
<li>Gathering requirements, crafting the perfect configuration, testing, training, documentation, and troubleshooting? It's all in a day's work for you.</li>
<li>You want to work with the best of them, and you embrace the extraordinary results when a team comes together.</li>
<li>You love to share the solution with customers, presenting with confidence and navigating difficult conversations when client desires and ideal systems aren&rsquo;t aligned.</li>
<li>You understand the importance of change management and ensure everything is on point.</li>
<li>When issues arise, you are eager to find a solution. You'll resolve them faster than a speeding ERP system bullet train, avoiding project disasters or pesky escalations.</li>
<li>You have some familiarity with NAV (BC&rsquo;s predecessor)</li>
</ul>
You appreciate frameworks and utilize them to keep our missions on course.<h3 class="jobSectionHeader">
The Perks:</h3><ul>
<li>Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE salary ranging from $140k - $180k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve.</li>
<li>Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered!</li>
<li>Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it.</li>
<li>Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!</li>
<li>Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.</li>
</ul><h3 class="jobSectionHeader">Who we are:</h3>
We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we&rsquo;re recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers&rsquo; technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company.
We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!</div>

BC Sr. Ops Consultant

LIFE LINE HUMAN RESOURCE

<ul><li>Bachelor&rsquo;s Degree in Information Technology, Computer Science, Business</li></ul>Information Systems, or a related field.<ul><li>ERP platform-specific certifications preferred (e.g., Oracle ERP, SAP, Microsoft</li></ul>Dynamics 365, Odoo, or Zoho).<ul><li>Certification in Database Management, Business Process Automation, or Systems</li></ul>EXPERIENCE<ul><li>4&ndash;6 years of hands-on experience in ERP system implementation, configuration, and</li></ul>support, preferably in facilities management, engineering, or private estateoperations.<ul><li>Experience with integration of ERP with inventory control, procurement systems,</li></ul>asset tracking, and HR/payroll modules.<ul><li>Exposure to data migration, workflow customization, and ERP reporting dashboards.</li></ul>ERP System Management<ul><li>Administering and maintaining ERP systems to support estate operations, including</li></ul>procurement, warehousing, fleet tracking, and technical maintenance scheduling.<ul><li>Customizing modules and workflows to reflect estate-specific procedures and</li></ul>department needs.<ul><li>Ensuring system uptime, performance, and data integrity.</li></ul>User Training &amp; Support<ul><li>Training department staff and users on ERP functionality, reporting tools, and best</li></ul>practices.<ul><li>Troubleshooting user issues and ensuring proper role-based access.</li></ul><ul><li>Supporting staff with regular system updates and enhancements.</li></ul>Integration &amp; Automation<ul><li>Integrating ERP systems with third-party software (e.g., biometric attendance, GPS</li></ul>tracking, accounting tools).<ul><li>Implementing automated workflows, notifications, and approvals for purchase</li></ul>requests, maintenance schedules, and HR forms.Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per monthExperience:<ul><li>ERP system implementation, configuration, and support: 4 years (Required)</li><li>facilities, engineering, private estate operations: 4 years (Required)</li><li>procurement systems, asset tracking, and HR/payroll modules.: 4 years (Required)</li><li>Maintaining ERP user security protocols: 2 years (Required)</li></ul>

First Gulf Company

<div>
 
 
 
 Job Summary
 
 
 
 
 
 
 
 We are seeking a skilled and motivated
 
 Application Support Specialist
 
 with 2&ndash;3 years of experience in supporting
 
 ERP systems (Microsoft Dynamics 365(D365)), with a strong focus on HR applications
 
 . The ideal candidate will provide technical support, troubleshoot issues, and ensure the smooth operation of enterprise applications, including Microsoft Dynamics 365 (D365) and HR platforms such as KayanHR. This role requires strong problem-solving skills, excellent communication, and a customer-focused approach.
 
 Bilingual (Arabic/English) proficiency is required.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 
 1. Application Support
 
 
 <ul>
 <li>
 Provide technical support for Microsoft Dynamics 365 (D365) and other business/HR applications (e.g., KayanHR, Procore).
 </li>
 <li>
 Troubleshoot and resolve application-related issues reported by end-users.
 </li>
 <li>
 Monitor application performance and ensure system availability.
 </li>
 </ul>
 
 
 2. User Assistance
 
 
 <ul>
 <li>
 Assist end-users with application functionality, workflows, and best practices.
 </li>
 <li>
 Conduct training sessions or create user guides to improve application adoption.
 </li>
 </ul>
 
 
 3. Issue Resolution
 
 
 <ul>
 <li>
 Diagnose and resolve technical issues related to D365 modules (e.g., Sales, Customer Service, Finance, Supply Chain).
 </li>
 <li>
 Provide hands-on support for HR systems to ensure smooth end-user operations.
 </li>
 </ul>
 
 
 4. Documentation &amp; Training
 
 
 <ul>
 <li>
 Maintain detailed documentation of support requests, resolutions, and system configurations.
 </li>
 <li>
 Develop knowledge base articles for common issues.
 </li>
 <li>
 Organize and manage training sessions with end-users.
 </li>
 </ul>
 
 
 5. Collaboration
 
 
 <ul>
 <li>
 Work closely with cross-functional teams (IT, HR, Finance, and vendors) to deliver effective solutions.
 </li>
 <li>
 Participate in application upgrades, testing, and deployment activities.
 </li>
 </ul>
 
 
 6. Continuous Improvement
 
 
 <ul>
 <li>
 Identify opportunities to improve application performance and user experience.
 </li>
 <li>
 Suggest and implement process improvements to enhance support efficiency.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree/Advanced Diploma in Information Technology, Computer Science, or a related field.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in application support, particularly in
 
 HR systems and ERP applications
 
 .
 </li>
 <li>
 Prior experience supporting Microsoft Dynamics 365 (D365) and business applications such as
 
 KayanHR
 
 and
 
 Procore
 
 .
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Basic understanding of SQL, Power Platform (Power BI, Power Apps, Power Automate), and integration tools.
 </li>
 <li>
 Experience with programming tools like
 
 X++
 
 and
 
 .NET
 
 is a plus.
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong problem-solving and analytical abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work independently as well as collaboratively in a team environment.
 </li>
 </ul>
 
 
 Language Skills:
 
 
 <ul>
 <li>
 
 Bilingual proficiency in Arabic and English
 
 .
 </li>
 </ul>
 
 
</div>

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