escalation engineer

Concrete Plus

<div><div>Job Summary:
 
Studying received Tender documents and prepare analysis &amp; Breakdown for direct cost items during the operation Stage to be reviewed with the manager and review the analysis done by tender engineer taking decision for final agreed complied offers received from the suppliers and subcontractor, validate technical requirements given in specifications and negotiate with suppliers to make sure that offers are fully comply with tender documents, Also prepare technical proposal required for submission also preparing the pricing document.
Job Description:
 
&ndash; Review the tender documents (including Instruction to Tender (ITT)) to analyze the prequalification requirements and assign relevant tasks to tender engineer.
&ndash; Coordinate with the Procurement department to get feedback about subcontractors&rsquo; prices (whenever needed), and analyze, revise, and provide guidance to tender engineers on, the breakdown of, and comparisons between, price offers from subcontractors and suppliers.
&ndash; Follow up with Quantity Survey Engineers and provide them with the necessary guidance- whenever needed- on the tools to be used.
<ul><li>Keep track of projects&rsquo; statuses, create checklist for assigned duties and tasks, and report relevant information to the team leader.</li></ul>
<ul><li>Perform full partial/ project break down by himself according to the task assigned to him from team leader.</li></ul>
<ul><li>Prepare/ revise clarification sent to client and make sure that it is applied to final submission.</li></ul>
<ul><li>Make sure that final direct cost is complying with project documents or list deviations if any.</li></ul>
<ul><li>Assist in hand over the project related papers and documents to the executive team in case of being awarded.</li></ul>
<ul><li>Prepare/ revise comparison sheet of related subcontractors/ suppliers offers.</li></ul>
</div><div><div><div><div>Years of Experience: 7
</div><div>Department: commerical
</div><div>Employment Type: Full Time
</div><div>Location: El Alamien</div></div></div></div></div>

Senior Variation & Escalation Engineer

Eaton

<div>Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we&rsquo;re accelerating the planet&rsquo;s transition to renewable energy and helping to solve the world&rsquo;s most urgent power management challenges. Eaton was founded in 1911 and has more than 92000 employees around the globe. In 2025, we generated almost $28 billion in sales and we served customers in more than 160 countries. 
We make what matters work. 
EATON is hiring a 
<h2 class="jobSectionHeader">Senior Software &amp; Connectivity Support Engineer (Industrial / Electrical Systems) 
</h2>This is a hybrid position (3/2) based in Budapest, Hungary 
This is not a call‑centre support role and not a pure software development position. 
 
We are looking for a senior technical support engineer who acts as the first escalation point for complex software and connectivity issues within Eaton&rsquo;s electrical and energy‑management portfolio.
 
In this role, you will support customers, partners, and internal teams by troubleshooting non‑standard software and networking issues, working closely with R&amp;D, product management, and L3 engineering teams, and contributing to process improvement, knowledge sharing, and customer satisfaction initiatives. 
 
The position combines advanced technical troubleshooting, customer‑facing communication, and internal technical leadership in an industrial environment. 
<div><div><div><h2 class="jobSectionHeader">What you&rsquo;ll do: 
</h2></div><div><ul><li>Act as first escalation point for non‑standard software and connectivity issues
</li><li>Diagnose and resolve complex customer cases in collaboration with L3 engineers, R&amp;D, and Product Management
</li><li>Provide advanced technical support via phone, email, and web‑based channels
</li><li>Support trial licence management and deployment for partners and customers
</li><li>Deliver technical training to partners, customers, and internal teams (remote and onsite)
</li><li>Contribute to process improvements, documentation, and knowledge‑base development
</li><li>Participate in continuous improvement (CI) initiatives and best‑practice sharing
</li><li>Support technical reporting and KPI tracking at team level
</li>Act as a trusted technical expert for software and connectivity topics in the electrical portfolio 
<li>
</li></ul></div></div><div><div><h2 class="jobSectionHeader">Qualifications and skills: 
</h2></div><div><ul><li>Core technical skills:
<ul><li>Software troubleshooting (industrial applications)
</li><li>Networking fundamentals (TCP/IP, industrial communication protocols)
</li><li>Electrical products &amp; energy‑management systems
</li><li>Software‑hardware interaction
</li>Technical documentation 
<li>
</li></ul></li></ul><ul><li>Professional skills:
<ul><li>Customer‑facing technical communication
</li><li>Structured problem‑solving
</li><li>Cross‑functional collaboration
</li><li>Training &amp; knowledge transfer
</li>Continuous improvement mindset 
<li>
</li></ul></li></ul><ul><li>Languages:
<ul><li>Fluent Business English (mandatory)
</li>French (nice to have) 
<li>
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader">What we offer: 
</h2></div><div><ul><li>Competitive compensation and benefits package
</li><li>Flexible working solutions
</li><li>Excellent working environment &ndash; safety and ethics are important for us
</li><li>Culture &amp; Values &ndash; we are more than the products we invent and produce &ndash; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day
</li>Learning &amp; Development - we invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University 
<li>
</li></ul></div></div></div>At EATON we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
#LI-III</div>

Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 The responsibilities will include but not limited to:
 
 
 <ul>
 <li>
 Provide L3 support for issues reported from L2 for multiple technologies, and act as a technical escalation point.
 </li>
 <li>
 Work directly with the vendors when needed to achieve fault resolution within SLA definitions.
 </li>
 <li>
 To coordinate with the engineering team on the validation of new releases.
 </li>
 <li>
 Act as a point of reference for both Technical and Processes inquiries from other team members or external customers.
 </li>
 <li>
 Act as a coach/mentor for both his team and other teams like Service Operations Teams and Change &amp; Release management teams, prepare training material, arrange for training premises and aids and provide training sessions.
 </li>
 <li>
 Provide next level technical support for Level 2 Engineers.
 </li>
 <li>
 Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard.
 </li>
 <li>
 Perform SIPs actions managed by senior engineers and update the action plan of the SIP.
 </li>
 <li>
 Perform technical &amp; management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.
 </li>
 <li>
 To have view on team vision in order to apply it on day2day activity scope.
 </li>
 <li>
 Communicate to managers areas of improvements and process gaps.
 </li>
 <li>
 Keep managers updated regarding escalated/critical issues.
 </li>
 <li>
 Lead on-boarding plan for new comers (follow up on their knowledge growth, access creation, weakness points ,,,etc ).
 </li>
 <li>
 Contribute in customers handover specially for customer with special process/solutions.
 </li>
 <li>
 Perform any additional tasks that will be assigned by the team manager.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 Must have
 
 
 
 <ul>
 <li>
 At least 7 years of professional experience.
 </li>
 <li>
 At least 5 years of IT/Network security support technical experience.
 </li>
 <li>
 Very good understanding of network security technologies
 </li>
 <li>
 Excellent understanding of IT &amp; networking fundamentals
 </li>
 <li>
 Excellent phone business communication &amp; facilitation skills
 </li>
 <li>
 Good understanding of the mobility and managed authentication services
 </li>
 <li>
 Good understanding of ITIL incident &amp; change management processes.
 </li>
 <li>
 B.Sc degree in computer, communication or electronics engineering.
 </li>
 <li>
 Fluency in English both Written and spoken
 </li>
 <li>
 Very good communications Skills
 
 
 </li>
 </ul>
 
 Nice to have
 
 
 
 <ul>
 <li>
 Certification in CCNP Security, PCNSE, CISSP
 </li>
 <li>
 Soft skill / business courses (Time management, facilitation skills, interpersonal skills, etc ...)
 </li>
 <li>
 Fluency in French both written and Spoken
 
 
 </li>
 </ul>
 You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Senior L3 Security Support Engineer

Applied Materials

<div>Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips &ndash; the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world &ndash; like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Salary:
$96,000.00 - $132,000.00
Location:
Home / Mobile,OR-001
You&rsquo;ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible&mdash;while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We&rsquo;re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, they establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure.
This req specifically addresses OPWI Platforms &ndash; both legacy and new tools Worldwide and specifically in North America.
Key Responsibilities:<ul><li>
Support multiple technical escalations, resolve with focus on time to resolution and quality of work</li><li>
Attend customer field issues meetings with FSO, collaborate with BU engineers</li><li>
Recommend best practices to improve products, processes, or services.</li><li>
Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.</li><li>
Provide on-site coaching to FSO</li><li>
Provide Alpha and Beta Site support</li><li>
Support NPI development early in the product life cycle, and at key customer sites</li><li>
Support BU DFx (Design for Service / Install) projects</li><li>
Create, or collaborate in creation of, innovative advanced trouble shooting tools</li></ul>
Business Expertise:
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
Leadership:
Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements.
Problem Solving:
Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data.
Impact:
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.
Interpersonal Skills:
Explains difficult or sensitive information; works to build consensus. Manage difficult situations in stressful environments.
Qualifications<ul><li>
Education: Bachelor&rsquo;s degree or equivalent in technical field</li><li>
Skills:
<ul><li>Ability to work independently and as part of a team</li><li>
Strong organizational and time management skills</li><li>
Excellent interpersonal and communication skills</li><li>
Ability to handle stressful situations and effectively manage difficult problems</li><li>
Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK</li></ul></li><li>
Certifications: Enlight / UVision certification preferred</li><li>
Languages: English (written and verbal)</li><li>
Years of Experience: +3 years of experience with Applied Materials (preferably on OPWI tools listed above) products or similar</li><li>
Work Experience: Minimum +3 years of semiconductor fab experience</li></ul>
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 50% of the Time
Relocation Eligible:
No
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.</div>

Technical Support Engineer (TSE) - PDC OPWI

ZainTECH

<div>
 The Senior Network Engineer (L3) role at ZainTECH focuses on managing and optimizing cloud and network infrastructure across the MENA region. It is a hands-on, shift-based position in a multi-tenant environment, requiring strong technical expertise and a customer-focused approach.
 
 
 The engineer acts as a key escalation point for complex network issues, ensuring high availability, performance, and security. They also collaborate with teams to improve services, share knowledge, and deliver reliable network solutions to enterprise customers.
 
 
 Responsibilities:
 
 
 Network Operations &amp; Support
 
 
 <ul>
 <li>
 Troubleshoot, diagnose, and resolve customer incidents and change requests across network and security environments
 </li>
 <li>
 Operate within a shift-based support model to ensure continuous service availability
 </li>
 <li>
 Maintain high standards of ticket management with accurate updates and SLA adherence
 </li>
 <li>
 Provide clear, timely communication to customers and internal stakeholders
 
 
 </li>
 </ul>
 Technician Escalation &amp; Expertise
 
 
 <ul>
 <li>
 Act as the L3 escalation point for complex network issues, supporting L1 and L2 engineers
 </li>
 <li>
 Provide technical guidance to resolve advanced networking and security challenges
 </li>
 <li>
 Manage and follow up on vendor support cases (TAC) to ensure timely resolution
 </li>
 <li>
 Support implementation activities including upgrades, patches, and configuration changes
 
 
 </li>
 </ul>
 Network Security &amp; Infrastructure Management
 
 
 <ul>
 <li>
 Manage and troubleshoot firewall platforms (FortiGate, Cisco ASA, Palo Alto)
 </li>
 <li>
 Support and optimize VPN solutions (SSL VPN, IPSec, MFA/2FA)
 </li>
 <li>
 Configure and maintain Web Application Firewalls (WAF) and load balancers (Kemp, FortiADC)
 </li>
 <li>
 Perform firewall rule reviews, security audits, and policy optimization
 
 
 </li>
 </ul>
 Cloud &amp; Network Technologies
 
 
 <ul>
 <li>
 Support networking within public cloud environments (Azure preferred)
 </li>
 <li>
 Troubleshoot hybrid connectivity between cloud and on-premise environments
 </li>
 <li>
 Apply strong understanding of network protocols, OSI model, and packet flow analysis
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5&ndash;8+ years of experience in network engineering or managed services environments
 </li>
 <li>
 Proven experience in L3 support and escalation handling
 </li>
 <li>
 Strong hands-on experience in network security and infrastructure support
 </li>
 <li>
 CCNP (minimum requirement)
 </li>
 <li>
 Firewall vendor certifications (Fortinet, Palo Alto, etc.) are desirable
 </li>
 <li>
 Public cloud certifications (Azure preferred) are an advantage
 </li>
 </ul>
</div>

Senior Network Engineer

<div>
 The Senior Network Engineer (L3) role at ZainTECH focuses on managing and optimizing cloud and network infrastructure across the MENA region. It is a hands-on, shift-based position in a multi-tenant environment, requiring strong technical expertise and a customer-focused approach.
 
 
 The engineer acts as a key escalation point for complex network issues, ensuring high availability, performance, and security. They also collaborate with teams to improve services, share knowledge, and deliver reliable network solutions to enterprise customers.
 
 
 Responsibilities:
 
 
 Network Operations &amp; Support
 
 
 <ul>
 <li>
 Troubleshoot, diagnose, and resolve customer incidents and change requests across network and security environments
 </li>
 <li>
 Operate within a shift-based support model to ensure continuous service availability
 </li>
 <li>
 Maintain high standards of ticket management with accurate updates and SLA adherence
 </li>
 <li>
 Provide clear, timely communication to customers and internal stakeholders
 
 
 </li>
 </ul>
 Technician Escalation &amp; Expertise
 
 
 <ul>
 <li>
 Act as the L3 escalation point for complex network issues, supporting L1 and L2 engineers
 </li>
 <li>
 Provide technical guidance to resolve advanced networking and security challenges
 </li>
 <li>
 Manage and follow up on vendor support cases (TAC) to ensure timely resolution
 </li>
 <li>
 Support implementation activities including upgrades, patches, and configuration changes
 
 
 </li>
 </ul>
 Network Security &amp; Infrastructure Management
 
 
 <ul>
 <li>
 Manage and troubleshoot firewall platforms (FortiGate, Cisco ASA, Palo Alto)
 </li>
 <li>
 Support and optimize VPN solutions (SSL VPN, IPSec, MFA/2FA)
 </li>
 <li>
 Configure and maintain Web Application Firewalls (WAF) and load balancers (Kemp, FortiADC)
 </li>
 <li>
 Perform firewall rule reviews, security audits, and policy optimization
 
 
 </li>
 </ul>
 Cloud &amp; Network Technologies
 
 
 <ul>
 <li>
 Support networking within public cloud environments (Azure preferred)
 </li>
 <li>
 Troubleshoot hybrid connectivity between cloud and on-premise environments
 </li>
 <li>
 Apply strong understanding of network protocols, OSI model, and packet flow analysis
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5-8+ years of experience in network engineering or managed services environments
 </li>
 <li>
 Proven experience in L3 support and escalation handling
 </li>
 <li>
 Strong hands-on experience in network security and infrastructure support
 </li>
 <li>
 CCNP (minimum requirement)
 </li>
 <li>
 Firewall vendor certifications (Fortinet, Palo Alto, etc.) are desirable
 </li>
 <li>
 Public cloud certifications (Azure preferred) are an advantage
 </li>
 </ul>
</div>

ZainTech

<div>The Senior Network Engineer (L3) role at ZainTECH focuses on managing and optimizing cloud and network infrastructure across the MENA region. It is a hands-on, shift-based position in a multi-tenant environment, requiring strong technical expertise and a customer-focused approach.
The engineer acts as a key escalation point for complex network issues, ensuring high availability, performance, and security. They also collaborate with teams to improve services, share knowledge, and deliver reliable network solutions to enterprise customers.
Responsibilities:
Network Operations &amp; Support<ul><li>
Troubleshoot, diagnose, and resolve customer incidents and change requests across network and security environments
</li><li>Operate within a shift-based support model to ensure continuous service availability
</li><li>Maintain high standards of ticket management with accurate updates and SLA adherence
</li><li>Provide clear, timely communication to customers and internal stakeholders</li></ul>
Technician Escalation &amp; Expertise<ul><li>
Act as the L3 escalation point for complex network issues, supporting L1 and L2 engineers
</li><li>Provide technical guidance to resolve advanced networking and security challenges
</li><li>Manage and follow up on vendor support cases (TAC) to ensure timely resolution
</li><li>Support implementation activities including upgrades, patches, and configuration changes</li></ul>
Network Security &amp; Infrastructure Management
<ul><li>Manage and troubleshoot firewall platforms (FortiGate, Cisco ASA, Palo Alto)
</li><li>Support and optimize VPN solutions (SSL VPN, IPSec, MFA/2FA)
</li><li>Configure and maintain Web Application Firewalls (WAF) and load balancers (Kemp, FortiADC)
</li><li>Perform firewall rule reviews, security audits, and policy optimization</li></ul>
Cloud &amp; Network Technologies
<ul><li>Support networking within public cloud environments (Azure preferred)
</li><li>Troubleshoot hybrid connectivity between cloud and on-premise environments
</li>Apply strong understanding of network protocols, OSI model, and packet flow analysis 
<li>
</li></ul> 
 
Requirements 
<ul><li>
5&ndash;8+ years of experience in network engineering or managed services environments</li><li>
Proven experience in L3 support and escalation handling</li><li>
Strong hands-on experience in network security and infrastructure support</li><li>
CCNP (minimum requirement)</li><li>
Firewall vendor certifications (Fortinet, Palo Alto, etc.) are desirable</li><li>
Public cloud certifications (Azure preferred) are an advantage</li></ul></div>

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