escalation engineer

Amazon

<div>
 
 
 DESCRIPTION
 
 
 
 
 Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
 
 
 Role: Tier III - Escalation Specialist role in ICQA
 
 
 The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist. The Escalation Specialist reports into the local ICQA organization and is a key link between FC&rsquo;s and the Customer Service. He/She analyzes and solve operation issues that may have impact on Customer and acts on Customer issues to solve them and prevent further defects. Escalation Specialists holds responsibilities specific to the different Fulfillment Center areas to connect them for quick problems resolution. He/She will have the drive to develop him/herself and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Act as the link between Customer Service and the ICQA and Operations team
 </li>
 <li>
 Contribute to solve operation issues to avoid impact on Customers and prevent future reoccurrence
 </li>
 <li>
 Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors and process issues
 </li>
 <li>
 Perform Concession researches, analysis and escalations
 </li>
 <li>
 Conduct special research and deep dives, identify trends and generate reports that drive actions
 </li>
 <li>
 Support other Escalation Specialists as required
 </li>
 <li>
 Assist in ensuring successful area performance by analysis and reporting on business performance
 </li>
 <li>
 Research free replacements daily and provide detailed analysis of the errors
 </li>
 <li>
 Apply Amazon policies and guidelines related to ES role and general processes
 </li>
 <li>
 Support and work in the department as required
 </li>
 <li>
 Fully understands workflow and daily production goals
 
 
 </li>
 </ul>
 Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
 
 
 Role: Tier III - Escalation Specialist role in ICQA
 
 
 The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist. The Escalation Specialist reports into the local ICQA organization and is a key link between FC&rsquo;s and the Customer Service. He/She analyzes and solve operation issues that may have impact on Customer and acts on Customer issues to solve them and prevent further defects. Escalation Specialists holds responsibilities specific to the different Fulfillment Center areas to connect them for quick problems resolution. He/She will have the drive to develop him/herself and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Act as the link between Customer Service and the ICQA and Operations team
 </li>
 <li>
 Contribute to solve operation issues to avoid impact on Customers and prevent future reoccurrence
 </li>
 <li>
 Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors and process issues
 </li>
 <li>
 Perform Concession researches, analysis and escalations
 </li>
 <li>
 Conduct special research and deep dives, identify trends and generate reports that drive actions
 </li>
 <li>
 Support other Escalation Specialists as required
 </li>
 <li>
 Assist in ensuring successful area performance by analysis and reporting on business performance
 </li>
 <li>
 Research free replacements daily and provide detailed analysis of the errors
 </li>
 <li>
 Apply Amazon policies and guidelines related to ES role and general processes
 </li>
 <li>
 Support and work in the department as required
 </li>
 <li>
 Fully understands workflow and daily production goals
 
 
 </li>
 </ul>
 
 
 BASIC QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 1+ years of Microsoft Office products and applications experience
 </li>
 <li>
 High school or equivalent
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 </li>
 <li>
 Work 40 hours/week, and overtime as required
 
 
 </li>
 </ul>
 
 
 PREFERRED QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 Expert in Microsoft Excel, VBA, SQL, and other databases
 </li>
 <li>
 Ability of having developed tools, data collection processes, and data management systems
 </li>
 <li>
 Ability to handle multiple, competing tasks in a deadline-driven environment
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch
 
 
 Job ID: A3108998
</div>

ICQA Escalation Specialist

Liberty Link

Service Desk Engineer IIIInfinity Technology Services &ndash; Kansas City, MO (Onsite) Full-time | $65,000 &ndash; $80,000 per year | Monday to Friday | On-call rotationAbout UsInfinity Technology Services is a fast-growing Managed Service Provider (MSP) supporting a diverse range of clients in the Kansas City metro area. Our mission is to deliver high-impact IT solutions with a focus on exceptional service, operational excellence, and continual innovation.We are currently seeking a Service Desk Engineer III to join our team. This senior-level position is responsible for handling advanced technical escalations, mentoring junior team members, and helping drive IT strategy and service improvements. It&rsquo;s a great opportunity for someone ready to lead and grow within a dynamic environment.Responsibilities<ul><li>Serve as the escalation point for complex IT issues involving desktop, server, network, and cloud environments.</li><li>Provide advanced diagnostics, root cause analysis, and long-term solutions for recurring technical problems.</li><li>Mentor and support Service Desk Engineers I and II, encouraging skill development and team collaboration.</li><li>Partner with internal teams and clients to implement infrastructure upgrades and process enhancements.</li><li>Manage and document service tickets accurately within SLA guidelines.</li><li>Analyze support trends to suggest and implement preventative measures.</li><li>Assist in project work including system migrations, new client onboarding, and network deployments.</li><li>Participate in a rotating on-call schedule for after-hours/weekend support.</li><li>Travel locally to client sites as needed (may be on short notice).</li></ul>QualificationsRequired:<ul><li>4+ years of IT support experience, including 1+ year in a senior/escalation-level role.</li><li>Strong troubleshooting skills across Windows, networking, and cloud systems.</li><li>Excellent communication and customer service skills.</li><li>Ability to prioritize and manage multiple tasks in a fast-paced environment.</li><li>Experience working independently and managing complex issues with minimal supervision.</li><li>Demonstrated ability to lead knowledge-sharing and process improvements.</li></ul>Preferred:<ul><li>Experience in a Managed Service Provider (MSP) environment.</li><li>Certifications such as CompTIA (A+, Network+), Microsoft (MCP/MCSA), or Cisco (CCNA).</li><li>Familiarity with ticketing systems and documentation platforms.</li></ul>Technical Skills<ul><li>Windows, macOS, and Linux (desktop and server environments)</li><li>Server OS: Windows Server 2016&ndash;2024</li><li>Microsoft 365, Exchange Online, Teams</li><li>Active Directory, Group Policy</li><li>VPN and firewall configuration (Meraki, Palo Alto, Fortinet, Check Point, etc.)</li><li>Networking protocols: TCP/IP, DHCP, DNS, VLANs</li><li>VOIP systems (e.g., 3CX, RingCentral)</li><li>Backup and disaster recovery solutions</li><li>RMM tools and endpoint management platforms</li><li>Azure and Microsoft 365 cloud environments</li><li>Security tools and basic cybersecurity best practices</li><li>End-user hardware, printers, and cabling</li></ul>Benefits<ul><li>401(k) retirement plan</li><li>Paid Time Off (PTO)</li><li>Supplemental insurance options</li><li>Training &amp; certification reimbursement</li><li>Opportunities for career growth and leadership</li><li>Health, Dental and Vision Insurance</li></ul>Schedule<ul><li>Monday to Friday</li><li>Rotating on-call (nights/weekends)</li></ul>Location: Onsite &ndash; Kansas City, MO Job Type: Full-time Compensation: $65,000 &ndash; $80,000 per year Benefits: 401(k), Paid Time Off, Training Reimbursement, Supplemental InsuranceJob Type: Full-timePay: $65,000.00 - $80,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Kansas City, MO 64110 (Required)</li></ul>Ability to Relocate:<ul><li>Kansas City, MO 64110: Relocate before starting work (Required)</li></ul>Work Location: In person

Service Desk Engineer III

Samsara

<div><div>Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations&trade; Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing &mdash; and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.</div>
About the role:

Samsara Technologies India Private Limited is looking for an Escalation Manager I.

Samsara is looking for an experienced Escalation Manager to join our Global Technical Support organization to provide individualized support with an elevated level of care and urgency for our customers. This includes providing executive-level communications to our customers and internal stakeholders. You will support customers involved in time-sensitive escalations and manage their overall experience by collaborating closely with customer stakeholders as well as Samsara's Sales, Customer Success, Technical Support, Product Management, and Engineering teams. You will be part of the Incident and Escalations team within the umbrella of the Global Technical Support organization.

We are looking for a candidate with exemplary executive-level communication skills and a solid track record of managing high-priority escalations and projects to produce successful outcomes for our customer base. A successful candidate will be a creative problem solver with a passion for superb service and customer devotion.

This is a remote working position open to candidates residing in India with a requirement to work US Eastern time zone business hours. Relocation assistance will not be provided for this role.

You should apply if:
<ul>
<li>You want to impact the industries that run our world: Your efforts will result in real-world impact &ndash; helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.</li>
<li>You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.</li>
<li>You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.</li>
<li>You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.</li>
</ul>
In this role, you will:
<ul>
<li>Be the Single Point of Contact: Manage the lifecycle of an escalation including, but not limited to, acting as the single point of contact for the customer and internal stakeholders. Be responsible for resource coordination and communication through escalation closure.</li>
<li>Cross-Functional Partnerships: Build strong working relationships with key stakeholders across Customer Success, Engineering, Product, and Sales, with a focus on fostering efficient collaboration and driving down resolution times.</li>
<li>Process Development: Develop, implement, and coordinate key post-escalation processes such as post-escalation reviews, post-mortems, trend evaluation, and other key continuous improvement activities in conjunction with the Support Operations team.</li>
<li>Best Practices: Establish and maintain escalation SOP's in accordance with industry standards and best practices.</li>
<li>Reporting &amp; Metrics: Build and monitor escalation KPIs and relevant reporting to ensure support continues to provide the best experience possible for escalated customers.</li>
<li>Executive Reviews: Drive and manage review meetings focused on critical/major escalations with senior executives.</li>
<li>Samsara Culture: Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.</li>
</ul>
Minimum requirements for the role:
<ul>
<li>5+ years of customer facing escalation management experience in fast-paced software/technology environments (SaaS/PaaS/IoT).</li>
<li>Demonstrated project management experience with an ability to influence stakeholders to achieve desired outcomes.</li>
<li>Exceptional judgment in high-pressure scenarios, and ability to make timely recommendations from both business and technical standpoints.</li>
<li>Strong bias for action, ownership, ability to dive deep, and insistence on the highest standards.</li>
<li>Demonstrated ability to communicate customer issues in a meaningful way to both technical and business audiences at various levels of seniority, up to and including senior executives.</li>
<li>Excellent english language verbal, written, communication, and receptive listening skills.</li>
<li>Proven ability to build strong working relationships cross-functionally to drive effective teamwork and communication.</li>
<li>Experience working with ticketing systems such as Zendesk and Salesforce.</li>
<li>Ability to permanently work US Eastern time zone business hours.</li>
</ul>
An ideal candidate also has:
<ul>
<li>8+ years of Technical Support and/or Support Services related experience with a proven track record of delivering business value and improvement.</li>
<li>High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both clients and internal teams alike, continuously striving for mutually beneficial solutions.</li>
<li>Ability to work in a hyper-growth environment with shifting priorities.</li>
<li>Experience working with dashboard tools such as Zendesk Explore and Tableau.</li>
</ul>
#LI-Remote<div>
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in '@samsara.com' or '@us-greenhouse-mail.io'. For more information regarding fraudulent employment offers, please visit our blog post here.</div></div>

Escalations Manager I

Keeta

Respond to and resolve complex or high-priority customer complaints from various channels, including those escalated by government or regulatory bodies.Review, investigate, and analyze DSAT (dissatisfaction) comments and other customer feedback to identify service gaps and patterns.Work closely with outsourcing partners, support teams, and cross-functional internal stakeholders (such as operations, product, and compliance) to deliver effective solutions and ensure consistent process alignment.Develop action plans and recommendations to prevent recurring issues and enhance the customer experience.Maintain detailed records of escalated cases, resolutions, and communications in CRM systems.Support regular reporting on customer complaint trends and recommend process enhancements to management.Contribute to and support training initiatives, ensuring frontline teams are briefed on effective escalation and resolution best practices.Act as a subject matter expert on escalation protocols and provide coaching to frontline agents as needed.Full-time position; flexibility to support peak business periods and escalated cases as needed.Opportunity to make a measurable impact on the overall customer experience during a critical growth phase.

Escalation Specialist

In-Telecom

<div><h3 class="jobSectionHeader">Description</h3><div> 
The Escalation Technician provides advanced technical support to managed services clients, ensuring reliable performance across networks, systems, voice, and security environments. This role serves as an escalation point for Level 1 technicians, resolving complex tickets, assisting with project implementations, and maintaining high standards of service delivery. The Escalation Technician combines technical expertise with strong communication skills to deliver timely solutions and an excellent client experience.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><div> 
Provide advanced troubleshooting and resolution for escalated service tickets across network, server, workstation, voice, and security platforms. 
</div><div>Address Level 2 issues such as:</div><ul>
<li>Resolving complex Active Directory, DNS, and Group Policy errors.</li>
<li>Advanced O365 issues (mail flow, shared mailbox permissions, Teams/SharePoint access).</li>
<li>Network troubleshooting (switch/VLAN misconfigurations, firewall rule adjustments, VPN issues).</li>
<li>VoIP quality issues and SIP trunk escalations.</li>
<li>Endpoint performance issues requiring registry or driver-level fixes.</li>
<li>Malware or security alerts that require containment and remediation beyond Level 1 capabilities.</li>
</ul><div>Perform detailed root cause analysis and implement preventative measures. 
</div><div>Support the deployment, configuration, and optimization of MSP-managed tools and platforms. 
</div><div>Assist with client onboarding, system upgrades, and project rollouts as directed by senior engineers or project managers. 
</div><div>Document all work performed, update tickets thoroughly, and follow internal SOPs for consistency and quality. 
</div><div>Monitor SLA adherence and prioritize tasks to ensure service standards are consistently met. 
</div><div>Collaborate with Level 1 technicians by providing guidance, mentorship, and knowledge sharing. 
</div><div>Escalate unresolved issues to Level 3 engineers or senior staff as appropriate. 
</div><div>Participate in on-call rotations and provide after-hours support when needed. 
</div><div>Contribute to continuous improvement of processes, documentation, and client experience.</div> 
<h3 class="jobSectionHeader">
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
2&ndash;4 years of IT support experience, preferably in an MSP or similar service-driven environment.</li>
<li>Strong working knowledge of Windows Server, Active Directory, O365, networking fundamentals (DNS, DHCP, VLANs, firewalls), and endpoint management.</li>
<li>Familiarity with RMM, PSA, and ticketing systems.</li>
<li>Experience supporting VoIP and security platforms is a plus.</li>
<li>Excellent troubleshooting and analytical skills with a customer-first mindset.</li>
<li>Strong written and verbal communication abilities.</li>
<li>Relevant certifications (CompTIA Network+, Security+, Microsoft, Cisco, etc.) preferred but not required.</li>
</ul><div>Preferred Qualifications: 
</div><ul><li>Proven experience in a similar role, preferably within an MSP environment.</li>
<li>Strong technical skills in system and network troubleshooting.</li>
<li>Proficiency in configuring and maintaining servers, networks, and IT infrastructure.</li>
<li>Excellent communication skills, with the ability to explain complex technical issues to non-technical clients.</li>
<li>Ability to work collaboratively in a team-oriented environment.</li>
<li>Strong organizational skills with attention to detail.</li>
<li>Relevant certifications (e.g., CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Expert) are a plus.</li></ul><div></div><h3 class="jobSectionHeader"> 
Job Benefits</h3> 
<ul>
<li>
Health insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>401(k) matching</li>
<li>Life insurance</li>
<li>Paid time off</li></ul><div></div><h3 class="jobSectionHeader"> 
About In-Telecom</h3><div>
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.</div><div> 
In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div>

Escalation Technician (MSP)

Open Approach

<div>ESCALATIONS ENGINEER 
Location: Burlington, VT 
Employment Type: Full-time 
Reports To: Ted Hyldburg 

WHO WE ARE

Open Approach is a values-driven, client-focused IT services company based in Burlington, Vermont. We deliver exceptional managed technology and phenomenal client support to organizations across New England and beyond. We are a fast-growing Managed Services Provider (MSP) delivering secure, compliant IT solutions to clients in regulated industries. Our team partners with businesses to design and implement IT, cybersecurity, and compliance frameworks that meet strict standards such as NIST, DFARS, and CMMC. 
We earn our clients&rsquo; business every month by staying relentlessly focused on their success. From the very first interaction to ongoing evolution, we aim to provide seamless experiences grounded in understanding, integrity, and practical solutions. We believe in making thoughtful, informed decisions and creating a lasting impact instead of quick fixes. This translates into long-term relationships with our clients that are rewarding on many levels. 
 
At our core, we value equity, humility, excellence, accountability, innovation, and openness. These guide everything we do, from how we collaborate internally to how we support clients through complex technical challenges. 
We are continually refining our team, enhancing our capabilities, and investing in talent to drive forward meaningful change. We embrace candid feedback, own our outcomes, and strive to improve every day. If that sounds like the kind of company you want to grow with, we would love to hear from you. 
THE ROLE

Join our dynamic and rapidly growing tech company as a key player in providing outstanding customer experience. We are seeking an enthusiastic, empathetic, personable, self-driven individual undeterred by the challenges that come with working in a small but growing tech company. Day to day tasks can vary significantly; in the morning you could be working through complex issues with a client, then hop on a call for a new prospect engineering assessment. In the afternoon you may start the onboarding of a new client. If you like the tech, but really enjoy client relations and are unafraid of fluctuating technical challenges, continue on below! 
THE SPECIFICS OF THE JOB 
Responsibilities
<ul>
<li>Collaborate with coworkers, vendors, and work directly with clients via phone, email, and 
(occasionally) onsite visits to solve a wide variety of engineering technical issues.</li>
<li>When part of an engineering escalation, take ownership of an issue, seeing it through to the end and use the opportunity to mentor your Support Desk peers.</li>
<li>Be a great, first, technical interface of Open Approach with prospective clients to perform network and systems engineering assessments.</li>
<li>Coordinate and perform the technical onboarding of new clients.</li>
<li>Assist as needed with ongoing technical projects and R&amp;D activities</li></ul> 


Job Requirements
<ul>
<li>Excellent written and verbal skills are imperative (previous Customer Service experience is a 
plus).</li>
<li>Have the enterprise level skills and awareness to understand and appreciate change control, proper documentation, and communication.</li>
<li>Project Management skills to communicate, develop timelines, communicate them effectively and hold all parties accountable.</li>
<li>Well-versed with Windows Server, Active Directory environments (Active Directory and Group 
Policy Management, DHCP, and DNS).</li>
<li>Solid Virtualized environment troubleshooting experience (Hyper-V, VMware, and corresponding clustering technologies).</li>
<li>Knowledge of VDI and/or Session-based desktop design and implementation (Citrix, Microsoft 
RDS).</li>
<li>Working knowledge of LAN and WAN infrastructure, particularly around switching, firewalls, 
policies, ingress/egress traffic management, and VLAN creation and management.</li>
<li>Familiarity of VoIP technologies and phone system management.</li>
<li>Security design and best practices for systems and networks.</li>
<li>Cloud infrastructure design and architecture is a plus (Azure, AWS, Microsoft 365 Business 
Intune).</li></ul> 


Experience

At least 5+ years of technical experience is required. Compensation is negotiable depending on 
experience. 
BENEFITS
<ul>
<li>Health, dental, and vision coverage with generous employer contributions</li>
<li>Company-sponsored Life, STD/LTD Disability, and Workers&rsquo; Compensation</li>
<li>401(k) with 4% match starting day one</li>
<li>Generous PTO (starting at 16 days, plus paid holidays)</li>
<li>Fully paid parental leave</li>
<li>Smartphone stipend for on-call rotation</li>
<li>Weekly company lunches, coffee, snacks, and a pet-friendly office</li></ul> 


HOW NOT TO APPLY
<ul>
<li>Forget to write a good cover letter, so that we have no way of knowing how articulate you really are</li>
<li>Include a lot of grammatical and structural errors in your cover letter and resume</li>
<li>Hide your personality so we can&rsquo;t tell a thing about you, other than that you are highly efficient in Microsoft Word</li></ul> 


Thank you for your interest, and best of luck in your search for work. 
Learn more about us at www.openapproach.com</div>

Escalations Engineer

V KARTHIKEYAN

Job Title QS Billing Engineer (Civil)Roles &amp; Responsibilities 1. On Time Bill Closure in co-ordination with execution team and purchase. 2. Gross Level Checking of Executed work at Site with WO rate verification and escalation &amp; de-escalation verification. 3. ERP Process - Abstracts approvals for Engineering Bills, payment certificate submission, issue inventory verification while abstract approval, outstanding retention &amp; outstanding advance review, debit note recovery. 4. Billing Tracker Follow ups and Review for engineering &amp; purchase bills. 5. Pending GST Follow ups with Contractor and necessary details to be provided to Contractors. 6. Periodical site visit for verifying the actual vs billed qty and reconciliation of materials consumption. 7. MIS- Budget VS Actual 8. Record maintenance for bill tracking 9. Co-ordination with execution for bills correction, payment updates, collection of bills and checklists 10. Verification of bills compared with terms and conditions, conditions of contract while audit the bills. 11. Reconcile the material consumption.Qualification BE Civil / Diploma CivilExperience 3+ years as QS Billing (In government projects) or Residential Property Developers industriesWork Location Head office: Alwarpet / Ashok Nagar Chennai / Navalur / Neelabur Need to travel various places in and around Chennai region.Contact Karthikeyan VenkataramanJob Type: Full-timePay: &#8377;23,000.00 - &#8377;25,000.00 per monthWork Location: In person

QS & Billing Engineer

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