event operations manager

Al Sanaya Technical Equipment LLC

Job Title: Operations Manager &ndash; Events Coordination OverviewThe Operations Manager oversees the planning, logistics, and execution of events from start to finish. This role ensures that all event operations run smoothly, efficiently, and within budget while maintaining high standards of guest experience. The Operations Manager acts as a central point of communication between clients, vendors, internal teams, and venue staff.Key Responsibilities Event Planning &amp; Logistics<ul><li>Manage all operational aspects of events, including scheduling, vendor coordination, venue preparation, staffing, and equipment setup.</li><li>Develop event timelines, production schedules, and logistical plans.</li><li>Conduct site visits and ensure compliance with venue regulations, safety procedures, and event requirements.</li></ul>Vendor &amp; Supplier Management<ul><li>Source, negotiate, and manage relationships with vendors (catering, AV, d&eacute;cor, rentals, security, etc.).</li><li>Oversee vendor contracts, service agreements, and payment schedules.</li><li>Ensure all suppliers deliver high-quality services on time and within budget.</li></ul>Team Leadership &amp; Coordination<ul><li>Supervise event staff, contractors, and volunteers during event setup, execution, and breakdown.</li><li>Provide training, guidance, and delegation of responsibilities to ensure efficient operations.</li><li>Resolve on-site issues quickly and professionally.</li></ul>Budgeting &amp; Reporting<ul><li>Create and manage event budgets, ensuring cost-effective operational decisions.</li><li>Track expenses, reconcile invoices, and provide post-event financial reporting.</li><li>Conduct post-event evaluations to identify areas for improvement.</li></ul>Client &amp; Stakeholder Communication<ul><li>Serve as a primary operational contact for clients throughout the event lifecycle.</li><li>Communicate event updates, schedules, and expectations to clients and internal teams.</li><li>Ensure client needs are met and event objectives are achieved.</li></ul>Risk Management &amp; Compliance<ul><li>Implement safety, security, and emergency protocols for events.</li><li>Ensure compliance with local regulations, permits, insurance requirements, and venue policies.</li><li>Conduct risk assessments and prepare contingency plans.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Event Management, Hospitality, Business Administration, or related field (preferred).</li><li>3&ndash;5 years of experience in event operations, event planning, project management, or a related role.</li><li>Strong leadership, communication, and organizational skills.</li><li>Ability to manage multiple projects simultaneously under tight deadlines.</li><li>Proficiency in event management software, scheduling tools, and Microsoft Office/Google Workspace.</li><li>Ability to work evenings, weekends, and extended hours as required by event schedules.</li></ul>Job Type: Full-time

Operations Manager

Indo Fusion Cocktail Services

Job Description: Operations Manager &ndash; Events (Guest Handling &amp; Event Execution)Position Overview: The Operations Manager will be responsible for ensuring smooth guest handling and flawless on-ground event execution. This role requires strong coordination skills, leadership, and an ability to manage multiple teams while maintaining high service standards.Key Responsibilities:1. Guest Handling &amp; Client Coordination<ul><li>Ensure seamless guest management and hospitality at all events.</li><li>Coordinate with clients to understand event requirements, schedules, and expectations.</li><li>Oversee check-ins, guest flow, seating arrangements, and VIP protocols.</li><li>Handle escalations, queries, and special requests from guests or clients.</li></ul>2. Event Execution<ul><li>Lead and supervise on-ground teams including bartenders, service staff, coordinators, and vendors.</li><li>Ensure timely setup of all event elements&mdash;venue layout, counters, bar setup, d&eacute;cor, and equipment.</li><li>Monitor event timeline and ensure all activities run as per plan.</li><li>Execute contingency plans in case of last-minute changes or operational issues.</li></ul>3. Staff Management<ul><li>Allocate manpower as per event requirement and ensure all team members are briefed properly.</li><li>Conduct pre-event and post-event briefings.</li><li>Ensure staff discipline, grooming standards, and punctuality.</li><li>Coordinate with HR/operations for manpower sourcing.</li></ul>4. Vendor &amp; Resource Coordination<ul><li>Liaise with vendors for equipment, logistics, d&eacute;cor, and other event-related services.</li><li>Ensure timely delivery of materials and proper setup.</li><li>Maintain inventory of event supplies and bar essentials.</li></ul>5. Quality Control &amp; Service Standards<ul><li>Monitor service quality throughout the event.</li><li>Ensure adherence to brand standards and SOPs.</li><li>Proactively resolve operational issues to provide a smooth guest experience.</li></ul>Job Type: Full-timeWork Location: In person

Operations Manager – Events (Guest Handling & Event Execution)

DohaGossip

<div>
 
 
 Job Description: Guest Experience Manager
 
 
 
 
 
 
 
 Reports to:
 
 Operations Manager
 
 
 
 Location:
 
 Doha / Multiple Venues
 
 
 
 
 
 
 Role Overview
 
 
 
 The Guest Experience Manager is responsible for ensuring exceptional guest satisfaction and seamless event operations across all venues. This role oversees guest bookings, confirmations, VIP management, database accuracy, and on-ground event coordination. The position requires strong communication, operational leadership, and hospitality-focused decision-making.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Guest Booking &amp; Communication Management
 
 
 <ul>
 <li>
 Monitor FourVenues and Guestlist platforms every 30 minutes to manage bookings and guest requests.
 </li>
 <li>
 Contact guests to confirm table reservations, explain event details, and send WhatsApp confirmation messages with approval codes.
 </li>
 <li>
 Maintain 100% accuracy in updating shared Google Sheets with all confirmed bookings.
 </li>
 <li>
 Ensure timely follow-ups for reconfirmations on the event day.
 </li>
 </ul>
 
 
 
 
 
 Guestlist Quality Control
 
 
 <ul>
 <li>
 Review and filter guest requests, approving only profiles that meet the venue&rsquo;s social and quality standards.
 </li>
 <li>
 Maintain a high-quality crowd by enforcing strict guestlist criteria.
 </li>
 </ul>
 
 
 
 
 
 VIP &amp; Spender Database Management
 
 
 <ul>
 <li>
 Manage and update classifications of A-, B-, and C-class spenders based on spending history.
 </li>
 <li>
 Maintain up-to-date records and share daily updates with the Operations Manager.
 </li>
 <li>
 Support VIP retention and recognition across events.
 </li>
 </ul>
 
 
 
 
 
 Reservation &amp; Records Administration
 
 
 <ul>
 <li>
 Ensure real-time updates of venue reservation sheets, including status, service type, arrival windows, and VIP flags.
 </li>
 <li>
 Track and record cancellations and no-shows to improve forecasting and reporting accuracy.
 </li>
 </ul>
 
 
 
 
 
 Operations Management Support
 
 
 <ul>
 <li>
 Cover project management responsibilities in the absence of the Operations Manager.
 </li>
 <li>
 Coordinate with other departments to ensure the smooth execution of operational tasks and event preparations.
 </li>
 </ul>
 
 
 
 
 
 Event Operations Responsibilities:
 
 
 
 
 
 
 
 Pre-Event Preparation
 
 
 <ul>
 <li>
 Oversee bracelet distribution, ensuring correct quantities and color codes are delivered on time to all venues.
 </li>
 <li>
 Finalize and distribute the 7Rooms table layout, ensuring door and floor teams have the updated version.
 </li>
 <li>
 Conduct pre-shift briefings to align the team on VIP allocations, staff sections, service flow, and DG guidelines.
 </li>
 </ul>
 
 
 
 
 
 On-Ground Guest Experience
 
 
 <ul>
 <li>
 Contact all booked tables to confirm arrival times and update ETAs throughout the event.
 </li>
 <li>
 Visit every table within 15&ndash;30 minutes of arrival to check guest satisfaction and respond to special requests.
 </li>
 <li>
 Ensure zero unresolved guest complaints by coordinating swiftly with venue management.
 </li>
 </ul>
 
 
 
 
 
 Door &amp; VIP Coordination
 
 
 <ul>
 <li>
 Maintain continuous communication with the door manager to resolve access issues immediately.
 </li>
 <li>
 Ensure no VIP is missed and all high-value guests receive seamless entry.
 </li>
 <li>
 Guarantee issue resolution within a 5-minute response window.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Minimum 3 years of experience in hospitality, nightlife, or event management.
 </li>
 <li>
 Strong understanding of guest relations, VIP management, and event operations.
 </li>
 <li>
 Excellent communication skills with a guest-first mindset.
 </li>
 <li>
 Proficiency in booking platforms (FourVenues, Guestlist, 7Rooms) is an advantage.
 </li>
 <li>
 Ability to work under pressure in a fast-paced environment and with a strong sense of current social, entertainment, and lifestyle trends.
 </li>
 <li>
 Organized, detail-oriented, and able to multitask effectively.
 </li>
 <li>
 Leadership qualities with the ability to brief and manage on-ground teams.
 </li>
 <li>
 With good English communication skills, having proficiency in Arabic is an advantage.
 </li>
 </ul>
</div>

Guest Experience Manager

Taskroid PVT Ltd

Company OverviewImpact Directors LLC is a leading organizer of high-profile experiential learning events, including diplomatic simulation conferences and global crisis management simulations. These events provide participants with real-world problem-solving opportunities within frameworks of business diplomacy and international cooperation. The company operates globally, with key offices in Houston, Dubai and Lahore coordinating events that draw an international audience of delegates.Role SummaryThe Operations Manager is a full-time executive leadership role that oversees the end-to-end operations of Impact Directors and its Affiliates from a strategic and support perspective. This position manages day-to-day operational oversight across the Dubai and Lahore offices and acts as the strategic liaison between the CEO and various department heads. The Operations Manager ensures that the CEO&rsquo;s directives are implemented across all departments and that teams work in sync toward successful events.A core part of the role involves coordinating tasks among managers (e.g., project management, CRM, marketing, tech, etc.) and pre-emptively resolving issues behind the scenes to guarantee the smooth execution of each conference. While onsite event operations are led by the Project Manager, the Operations Manager focuses on back-end support and cross department coordination to ensure that on ground teams have everything they need for events to run smoothly.Key Responsibilities:International Operations Leadership: Oversee daily operational activities for global conferences across the Houston, Dubai and Lahore offices, ensuring all logistical, technical, and administrative tasks align with executive goals. The Operations Manager makes sure that schedules, travel arrangements, and other preparations are in place and that both offices collaborate effectively under uniform standards. While direct onsite event execution is managed by the Project Manager, the Operations Manager works behind the scenes to support these operations and maintain consistency across locations.Liaison with Senior Stakeholders: Serve as the primary point of contact between the CEO and department heads (Finance, Project Management, Marketing, CRM, Social Media, Tech, Sales/Business Development), translating the CEO&rsquo;s strategic vision into actionable plans for each department. For example, if the senior leadership approves a new marketing strategy or budget change, the Operations Manager communicates these decisions to the relevant managers and ensures they are carried out as intended across the organization.Leadership and Delegation: Provide leadership across all event-related departments by working closely with their managers (tech, social, etc.) to ensure effective execution of conference plans. The Operations Manager coordinates tasks and timelines among teams and monitors progress without micromanaging on-site details. For instance, if a potential issue is identified in advance, such as a venue setup concern, a vendor delivery delay, or a staffing shortfall, the Operations Manager makes sure the appropriate manager (e.g., the Project Manager) is aware and addressing it well before it escalates. In high pressure situations or when quick decisions are needed, the Operations Manager offers guidance and support to team leads on the necessary actions, particularly for issues requiring backend solutions or executive approval. (On-site operational decisions remain the purview of the Project Manager, with the Operations Manager steps in only when broader coordination or backend intervention is required.)Strategic Oversight and Execution: Lead the overall operational execution of each conference from inception to completion, ensuring every event aligns with the company&rsquo;s strategic goals and quality standards. This involves close collaboration with the project management team during the planning phase and continuing through to event delivery, focusing on aligning resources and plans rather than directly handling onsite logistics. For example, if the CEO decides to launch a conference in a new city or approves a major initiative, the Operations Manager coordinates high level planning: ensuring that marketing and delegate acquisition strategies for each event are on target, often working with the Marketing and Sales teams to shape promotional campaigns (timing, target audience, messaging) and then seeks the CEO&rsquo;s final approval on budget and strategy. Once plans are approved, the Operations Manager oversees their execution by confirming that each department (marketing, sales, etc.) is implementing their part effectively and that resources (e.g., marketing budget) are allocated in the best way to maximize delegate turnout.Pre-Conference Issue Resolution: Anticipate and resolve potential issues in advance so they do not impact the event. The Operations Manager oversees thorough pre conference checks (covering logistics, technology systems, and staffing readiness) to identify any red flags. If an issue arises, such as a delay in receiving materials, a speaker travel complication, or lower than expected delegate registration the Operations Manager works with the relevant teams to mitigate it well before the conference begins. For example, if delegate registration numbers are lagging, the Operations Manager might coordinate with Marketing and Sales to launch a targeted last minute promotional push (after consulting with the CEO) to boost signups. If a critical technology system on the back end is behind schedule or showing problems, the Operations Manager mobilizes the tech/support team to fix the issue or implement a contingency plan. The goal is to solve problems behind the scenes so that by the time the conference starts, everything runs smoothly for participants.Escalated Issue Management: Act as the escalation point for high priority or crisis situations that require executive intervention or backend support. While routine onsite issues (e.g., minor schedule adjustments or venue logistics) are managed by the Project Manager and onground staff, the Operations Manager is brought in for challenges that go beyond the onsite team&rsquo;s scope or authority. For instance, if a technical failure occurs during a conference, the Operations Manager coordinates with the backend automation team to troubleshoot and implement an immediate fix or workaround, minimizing disruption for attendees.Cross-Office Coordination and Support: Ensure seamless collaboration between Houston, Dubai and Lahore offices (and any other regional teams) throughout event planning and execution. The Operations Manager facilitates constant communication and resource sharing across offices so that all teams work as a unified whole. During live events, although onsite operations are handled by the Project Manager and local event staff, the Operations Manager remains on standby as a backend support resource. They maintain an open line of communication with onsite leadership, ready to provide remote assistance, approvals, or additional resources from the home offices as needed. For example, if the Lahore team is managing on ground operations for a conference in Bangkok, the Operations Manager will stay in close contact to offer guidance or to mobilize support from Houston, Dubai or Lahore for any issues that arise. By organizing joint planning meetings, synchronizing project management tools, and enforcing standard operating procedures across all offices, the Operations Manager ensures that geographically dispersed teams operate in sync and that conferences benefit from 24/7 support during critical periods.Manager-Level Decision-Making: Exercise significant decision-making authority on event related matters, in alignment with the Managing Director&rsquo;s strategic vision. The Operations Manager has the autonomy to make on the spot managerial decisions, from minor budget reallocations to adjusting staffing plans when events demand immediate action, always keeping the CEO&rsquo;s overarching goals inmind. They also contribute to high level strategy: analyzing performance data from past conferences and advising where to invest resources or which upcoming events may need extra attention. Importantly, for major strategic shifts (such as large budget changes or new marketing campaign directions), the Operations Manager seeks the CEO&rsquo;s approval before implementation. Once approval is obtained, the Operations Manager drives the execution of those decisions. For example, if the Marketing team proposes a new delegate acquisition campaign that requires additional funding, the Operations Manager will evaluate the proposal, discuss it with the CEO for signoff, and then oversee the campaign&rsquo;s rollout by the Marketing and Sales teams. In quarterly executive reviews, the Operations Manager presents insights (e.g., conversion rates of inquiries to registrations, event performance metrics) to inform decision making, helping to steer the business toward the most successful conference strategies.Brand Representation and Communications: Act as a representative of the company&rsquo;s executive leadership in both internal and external communications related to events. The Operations Manager works closely with the Marketing, Social Media, and PR teams to ensure that each conference&rsquo;s messaging and branding are consistent with the company&rsquo;s standards and the CEO&rsquo;s vision. They may review or contribute to key communications, such as press releases, delegate newsletters, and important email updates, to ensure accuracy and tone. During event promotion and execution, the Operations Manager may also speak on behalf of the company or address concerns from high profile partners and delegates, conveying confidence and commitment to a high quality experience. Additionally, the Operations Manager stays attuned to delegate feedback and inquiries: they ensure that complex or sensitive questions are answered promptly and correctly by the support teams, and will personally step in to communicate with VIP participants or resolve important concerns. In all communications, the Operations Manager upholds the company&rsquo;s professional image and strategic objectives, making sure that what is promised in marketing aligns with what is delivered on the ground.Qualifications:Education: A bachelor&rsquo;s degree (minimum) in Business Administration or a closely related field is required. A master&rsquo;s degree or MBA is a plus, reflecting the strategic and leadership components of the role.Experience: Proven experience in managing complex, multinational logistics and conference/event operations. Candidates should have a strong track record of overseeing largescale projects or events across different countries or regions. Familiarity with Customer Relationship Management (CRM) systems and delegate sales processes is highly valued, as these are key components of the conference operations.Leadership Skills: Exceptional leadership and team management abilities are a must. The role requires demonstrated experience in leading cross functional teams, for example, coordinating efforts among Finance, Marketing, Tech, Project Management, and other departments and the capacity to make high level decisions under time sensitive conditions. The ideal candidate can influence and guide managers and staff even without direct reporting authority, fostering collaboration and accountability across the organization.Strategic Decision-Making: A background in manager level planning and decision making is essential. The Operations Manager should have experience formulating and implementing strategies that align with top management&rsquo;s vision, such as scaling operations to new locations, effectively allocating budgets for multiple projects, and steering marketing or sales initiatives to achieve delegate attendance targets. The ability to analyze data and performance metrics to inform strategic adjustments is important.Problem-Solving: Strong crisis management and problem solving skills are critical. The ideal candidate can anticipate operational or logistical issues before they arise and is adept at resolving them quickly when they do. This includes being able to handle sudden changes or emergencies calmly and effectively, whether it&rsquo;s coordinating a response to a major logistical change (like a last minute schedule or venue adjustment through the project team), troubleshooting a technical glitch in a registration or checkin system, or responding to an urgent request from a key stakeholder. Being resourceful and proactive in finding solutions, especially those that involve backend systems or cross department coordination, is key to success in this role.Communication: Excellent communication and interpersonal skills are required. Fluency in English is essential, and proficiency in relevant local languages (for UAE, Pakistan, or frequent event host countries) is an advantage. The Operations Manager must be capable of clear, professional communication across cultures and teams, and adept at liaising with a wide range of stakeholders from internal staff and executives to external partners and high-profile event delegates. Strong writing skills for crafting or reviewing official communications (emails, reports, briefs) are also important.Job Type: Full-timePay: Rs80,000.00 - Rs110,000.00 per month

Operations Manager (Remote)

Nadeem's Caterers & event Management

We are looking for an experienced and detail-oriented Operations Event Manager to join our team. In this role, you will be responsible for overseeing the planning and execution of events, ensuring that all operations run smoothly. You will coordinate all aspects of the event, from managing logistics, venue setup, and equipment to ensuring staff is properly organized and trained. Your duties will also include managing timelines and budgets, communicating with clients to understand their needs, and ensuring that all requirements are met for a successful event.During events, you will oversee the team, ensuring high standards of service and resolving any issues that may arise. You will also be responsible for ensuring compliance with health and safety regulations. The ideal candidate will have experience in event management, excellent organizational and problem-solving skills, and the ability to manage multiple tasks under pressure. Strong communication and leadership skills are essential.Job Type: Full-time Salary: Competitive, based on experienceJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthExperience:<ul><li>Event Management: 3 years (Preferred)</li></ul>Work Location: In person

Operations Event Manager

International Fashion Week Dubai

Operations Manager &ndash; Events &amp; ExhibitionsLocation: Business Bay, Dubai, UAE Type: Full-timeAbout Us: Jewellery Bride Arabia is a luxury jewellery exhibition hosted at the iconic Dubai World Trade Centre. We are seeking an experienced Operations Manager to oversee all event logistics and ensure seamless execution.Key Responsibilities:<ul><li>Plan and manage all operational aspects of the exhibition, including venue setup, logistics, and vendor coordination.</li><li>Liaise with Dubai World Trade Centre, contractors, suppliers, and service providers.</li><li>Ensure health, safety, and compliance standards are met throughout the exhibition.</li><li>Manage exhibitor requirements and provide on-site support.</li><li>Create and monitor project timelines, budgets, and operational workflows.</li><li>Resolve challenges quickly to ensure smooth delivery of the event.</li><li>Work closely with sales and marketing teams to ensure exhibitor and visitor satisfaction.</li></ul>Requirements:<ul><li>5+ years of experience in operations/project management (exhibitions, events, or conferences).</li><li>Strong knowledge of event logistics and vendor management in the UAE.</li><li>Excellent organizational and problem-solving skills.</li><li>Ability to manage budgets, contracts, and timelines effectively.</li><li>Strong communication and leadership skills.</li><li>Fluency in English; Arabic is a plus.</li></ul>What We Offer:<ul><li>Competitive salary + performance bonuses.</li><li>A high-profile role managing operations for the only jewellery exhibition at DWTC.</li><li>Growth opportunities in the exhibitions and luxury events sector.</li></ul>Job Types: Full-time, PermanentPay: Up to AED5,000.00 per month

Refuge Event Management Co. Pvt. Ltd 

Position OverviewOperations manager will be responsible for the successful execution of events. The ideal candidate will have experience of managing all aspects of event, production, including venue selection, vendor management, budgeting, and on-site logistics. He or she will be a master of multitasking, with the ability to think on their feet and solve problems quickly. Most importantly, they will have a passion for event planning and a commitment to delivering an exceptional experience for our guestsKey ResponsibilitiesClient &amp; Stakeholder Management<ul><li>Act as the primary point of contact for all event-related inquiries</li><li>Manage client expectations and maintain strong relationships</li></ul>Event Planning &amp; Operations<ul><li>Oversee end-to-end event operations including presentation, venue finalization, vendor coordination, logistics, budgeting, and execution</li><li>Create detailed project timelines and day-of schedules</li><li>Ensure events align with company objectives through cross-department coordination</li></ul>Team Management<ul><li>Lead and supervise event staff, contractors, and volunteers</li><li>Delegate tasks and ensure proper training on setup, breakdown, safety, and service standards</li></ul>Vendor &amp; Contract Management<ul><li>Negotiate contracts to secure best rates and terms</li><li>Build and maintain strong relationships with venues, vendors, and industry partners</li></ul>Quality Control &amp; Issue Resolution<ul><li>Troubleshoot issues before, during, and after events</li><li>Collect client feedback and testimonials</li></ul>Post-Event &amp; Continuous Improvement<ul><li>Prepare post-event reports highlighting successes and improvement areas</li><li>Identify new opportunities and stay updated on industry trends</li></ul>Qualifications &amp; Requirements<ul><li>Experience:</li></ul>&middot; 8&ndash;12 years of experience in event planning and production&middot; Proven track record of successful event execution from start to finish<ul><li>Skills:</li></ul>&middot; Strong project management skills with ability to handle multiple events simultaneously, Excellent communication, negotiation, and interpersonal skills&middot; Creative problem-solving ability Highly organized and detail oriented.<ul><li>Education:</li></ul>&middot; Bachelor&rsquo;s degree or a master&rsquo;s degree in event management, hospitality, business administration, or related field. (preferred but not required).Job Type: Full-timePay: &#8377;500,000.00 - &#8377;1,200,000.00 per monthWork Location: In person

Operations Head

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