excellence consultant

OISSG Consultancy

<div>
 
 We are seeking a
 
 Lead ISO / Service Excellence Consultant
 
 to support the implementation of a Service Excellence Management System aligned with international best practices.
 
 
 This role will contribute to strengthening organizational service delivery, complaints management, and customer satisfaction measurement frameworks.
 
 
 
 
 Key Responsibilities
 <ul>
 <li>
 Lead the technical implementation of service excellence and customer experience standards.
 </li>
 <li>
 Conduct integrated gap assessments and maturity evaluations.
 </li>
 <li>
 Contribute to system architecture design, governance structures, and operational controls.
 </li>
 <li>
 Define policies, procedures, and evidence structures required for certification readiness.
 </li>
 <li>
 Support implementation decisions and ensure alignment of documentation and tools with international standards.
 </li>
 <li>
 Provide technical leadership throughout the project lifecycle.
 </li>
 </ul>
 Requirements
 <ul>
 <li>
 Strong expertise in service excellence and customer experience frameworks, particularly standards such as:
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 ISO 23592:2021
 </li>
 <li>
 ISO 10002:2018
 </li>
 <li>
 ISO 10004:2018
 </li>
 </ol>
 
 
 
 <ul>
 <li>
 Proven experience supporting organizations with ISO implementation or certification readiness.
 </li>
 <li>
 Knowledge of quality management frameworks such as ISO 9001:2015 is considered beneficial.
 </li>
 <li>
 Internal or Lead Auditor certification is an advantage.
 </li>
 <li>
 Experience in service transformation or public sector environments is preferred.
 </li>
 <li>
 
 Fluency in Arabic and English is required.
 
 </li>
 </ul>
</div>

Lead ISO / Service Excellence Consultant (On-Site | Qatar)

Muller's Solutions

<div>About the Role:
We are seeking a motivated and experienced SuccessFactors EC Consultant to join our team at M&uuml;ller's Solutions. As a SuccessFactors EC Consultant, you will be responsible for implementing, configuring, and supporting the Employee Central (EC) module of the SuccessFactors suite. You will collaborate with cross-functional teams to understand business requirements and translate them into effective EC solutions that align with industry best practices.
Key Responsibilities:<ul>
<li>Collaborate with clients to gather and analyze business requirements for the Employee Central module.</li>
<li>Configure, customize, and implement SuccessFactors Employee Central according to client requirements.</li>
<li>Design and develop complex business rules and workflows to automate HR processes.</li>
<li>Integrate Employee Central with other modules within SuccessFactors or third-party systems.</li>
<li>Provide ongoing support and troubleshooting for Employee Central-related issues.</li>
<li>Coordinate with project managers and other team members to ensure successful project delivery.</li>
<li>Stay updated with the latest SuccessFactors releases, enhancements, and best practices.</li> 
</ul> 
 
Requirements 
Requirements:
To excel in this role, you should meet the following requirements:<ul>
<li>Bachelor's degree in Human Resources, Business Administration, or related field.</li>
<li>Minimum of 5 years of experience implementing, configuring, and supporting SuccessFactors Employee Central.</li>
<li>Strong knowledge of Employee Central functionality, including data models, custom objects, workflows, and business rules.</li>
<li>Experience with Employee Central integrations using tools like Dell Boomi, SAP PI/PO, or SAP Cloud Platform Integration.</li>
<li>Proficient in SAP SuccessFactors module integration with other modules.</li>
<li>Excellent problem-solving and analytical skills.</li>
<li>Strong verbal and written communication skills with the ability to effectively interact with clients and team members.</li>
<li>Ability to work independently and as part of a team in a fast-paced, dynamic environment.</li></ul></div>

SuccessFactors EC Consultant

Unilever

<div>
 
 Unilever is currently hiring for Business excellence manager &amp; ACOM - UFS
 
 
 
 
 Function
 
 : CD/business Excellence
 
 
 
 Work Level:
 
 WL1
 
 
 
 Reports to:
 
 Country head/BEX lead
 
 
 
 Scope:
 
 National
 
 
 
 Location:
 
 Karachi Head Office
 
 
 
 Terms &amp; Conditions:
 
 Full-Time
 
 
 
 About Unilever Food Solutions
 
 
 
 
 Act like a founder, be part of a Winning team, accelerate your growth, stay ahead of the curve, enjoy the journey: JOIN UFS
 
 
 
 Unilever Food Solutions (UFS) is the
 
 2nd largest
 
 Business Unit of Unilever, is one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over
 
 76 countries
 
 , and employs
 
 ~4000 employees
 
 . We have a unique
 
 B2B business model
 
 focused on serving chefs and our purpose is to
 
 free them to love what they do
 
 .
 
 
 We at UFS have a bold and clear ambition and strategy in place for
 
 2030
 
 with a bold ambition on turnover and profitability, by being the best solution provider to our growing operator base. We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and
 
 resilient performance
 
 in the past few years. We also
 
 strive to stay 3 steps ahead
 
 in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.
 
 
 We have a culture of caring deeply not just for our business but also for our people. We foster an
 
 entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow
 
 . Our people thrive on their roles being empowered and end to end - across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive
 
 consistently helps us lead in employee engagement
 
 , with
 
 scores exceeding Unilever scores
 
 across all dimensions and being one of the most engaged teams at Unilever.
 
 
 Here, you will continuously learn, unlearn, and relearn,
 
 challenging yourself to accelerate your development
 
 in an end-to-end business and in end-to-end roles.
 
 If you're dreaming of contributing to Unilever&rsquo;s 2nd largest Business unit, a fast-growing business, where you're empowered so you can play to win and thrive as part of One Team with One Goal, then come and join us!
 
 
 
 
 Job Purpose
 
 
 
 Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are passionate about Business excellence and category planning then this role is just for you!
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 <ul>
 <li>
 Identify and customize reach and penetration initiatives into integrated business plan (IBP) and drive rigorous execution on the field.
 </li>
 <li>
 Set up BEX and CD Ops JTBDs following country IBP sign-off to ensure highest level of execution on the field.
 </li>
 <li>
 Change Leader for digital transformation in the country; acts as custodian of technology and improvement across commercial teams (sales &amp; marketing)
 </li>
 <li>
 Responsible for BEX Budget in country P&amp;L which includes CRM, Data automation and enhancement.
 </li>
 <li>
 Country owner for Reach &amp; Penetration OKRs.
 </li>
 <li>
 Leads Pakistan lead management flows and support/design new customer journeys.
 </li>
 <li>
 Provides data driven insights to all incentive designs and reviews key incentives to improve design.
 </li>
 <li>
 Governs Data Quality and Standardization of measurement within the country.
 </li>
 <li>
 Responsible for development of local dashboards and analytics.
 </li>
 <li>
 Responsible for seamless partner operations: Data Accuracy &amp; Stock Accuracy and data integration with Unilever Leverage/DDT system.
 </li>
 <li>
 Work closely with Chains, PULL and Push leads on execution of respective strategy in geography.
 </li>
 <li>
 End to end deployment of Push, Pull &amp; chains category plans and sop delivery.
 </li>
 <li>
 Provide operator and Channel understanding and input to marketing team.
 </li>
 <li>
 Drive business alignment from top to bottom in geography to deliver on targets.
 </li>
 <li>
 Coordinate with Supply Chain and Ensure Full Compliance of SOP Cycle.
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 Education &amp; Work Experience
 
 
 <ul>
 <li>
 Minimum of bachelor&rsquo;s degree
 </li>
 <li>
 A Business degree preferably in Sales or Marketing
 </li>
 <li>
 At least 2-3 years of working experience in Sales or Marketing.
 </li>
 <li>
 B2B experience- HoReCa
 </li>
 <li>
 Experience within the Foods category.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong communication and negotiation skills
 </li>
 <li>
 Strong Communication skills
 </li>
 <li>
 Problem solving skills
 </li>
 <li>
 Field Sales and customer facing experience
 </li>
 <li>
 Ability to multi-task and management competing deadlines.
 </li>
 <li>
 People Management and teamwork
 </li>
 <li>
 Advanced analytics for business
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
 </li>
 <li>
 As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
 
 
 </li>
 </ul>
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

ACOM and Business Excellence Manager

Alesayiah Holding | العيسائية القابضة

<div>
 
 
 Role Purpose:
 
 
 
 Design and embed a group-wide Business Excellence system that improves performance, builds execution discipline, and drives continuous improvement across operations and support functions &mdash; without overlapping with TQM, ISO, compliance, or audit.
 
 
 This role acts as the performance engine for operational excellence and sustainable improvement.
 
 
 
 1. Key Responsibilities:
 
 
 
 
 A. Business Excellence Framework &amp; Governance
 
 
 
 &middot; Design and develop the Group Business Excellence model and maturity roadmap.
 
 
 &middot; Establish governance frameworks and standards for continuous improvement and performance initiatives across subsidiaries.
 
 
 &middot; Define standards, review mechanisms, and improvement governance routines.
 
 
 &middot; Ensure alignment between Business Excellence initiatives and group strategy priorities.
 
 
 &middot; Lead cross-group benchmarking and maturity tracking against industry standards (e.g., WCM, EFQM, and best-in-class operational models) to identify gaps, prioritize improvements, and monitor progress.
 
 
 
 B. Continuous Improvement &amp; Operational Excellence
 
 
 
 &middot; Lead and govern Continuous Improvement programs across the group.
 
 
 &middot; Deploy Lean, Six Sigma, and Operational Excellence initiatives aligned to value creation.
 
 
 &middot; Identify productivity, cost, and efficiency opportunities across operations and support functions.
 
 
 &middot; Ensure initiatives are business-owned, measurable, and sustained.
 
 
 
 C. Performance Management System
 
 
 
 &middot; Design, govern and maintain performance measurement architecture across subsidiaries.
 
 
 &middot; Define KPI hierarchies aligned to strategy and annual plans.
 
 
 &middot; Support performance review routines (monthly/quarterly reviews, dashboards, gap analysis).
 
 
 &middot; Ensure consistent reporting standards across entities.
 
 
 
 D4. Operational &amp; Supply Chain Excellence
 
 
 
 &middot; Support operational productivity improvement initiatives across manufacturing and distribution.
 
 
 &middot; Drive supply chain excellence initiatives including planning, cost-to-serve, inventory optimization, and service level improvements.
 
 
 &middot; Coordinate cross-entity benchmarking and best-practice replication.
 
 
 
 E. Capability Building &amp; Culture
 
 
 
 &middot; Develop internal capability in CI, Lean, Six Sigma, and performance management.
 
 
 &middot; Coach subsidiary teams and CI champions.
 
 
 &middot; Support performance culture and accountability discipline across the group.
 
 
 
 2. Core Competencies:
 
 
 
 &middot; Operational excellence mindset
 
 
 &middot; Systems thinking and performance orientation
 
 
 &middot; Strong facilitation and coaching ability
 
 
 &middot; Data-driven decision making
 
 
 &middot; Change influence across functions
 
 
 
 3. Skills &amp; Tools:
 
 
 
 &middot; Lean / Six Sigma tools (VSM, Kaizen, DMAIC, root cause, standard work)
 
 
 &middot; KPI design and performance routines
 
 
 &middot; Productivity/cost improvement logic
 
 
 &middot; PowerPoint + Excel; Power BI preferred
 
 
 
 4. Experience &amp; Qualifications:
 
 
 
 &middot; 8&ndash;12 years in OpEx / CI / performance management
 
 
 &middot; Experience in manufacturing, distribution, or large operations environments
 
 
 &middot; Lean Six Sigma Black Belt preferred
 
 
 &middot; Bachelor&rsquo;s degree required- Engineering / Operations / Supply Chain preferred
 
 
 &middot; EFQM Assessor or Business Excellence certification &ndash; Preferred
 
 
 &middot; World Class Manufacturing (WCM) or Supply Chain Excellence &ndash; Preferred
 
 
 
 --- Explicit Exclusions:
 
 
 
 &middot; No ownership of ISO certifications, audits, compliance, or quality assurance
 
 
 &middot; No replacement of line management responsibility
 
 
 &middot; No overlap with TQM / GRC mandate
 
</div>

Business Excellence & Performance Manager

<div>Unilever is currently hiring for Business excellence manager &amp; ACOM - UFS<div>
Function: CD/business Excellence</div>
Work Level: WL1
Reports to: Country head/BEX lead
Scope: National
Location: Karachi Head Office
Terms &amp; Conditions: Full-Time<div>
ABOUT UNILEVER FOOD SOLUTIONS</div>
Act like a founder, be part of a Winning team, accelerate your growth, stay ahead of the curve, enjoy the journey: JOIN UFS
Unilever Food Solutions (UFS) is the 2nd largest Business Unit of Unilever, is one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over 76 countries, and employs ~4000 employees. We have a unique B2B business model focused on serving chefs and our purpose is to free them to love what they do.
We at UFS have a bold and clear ambition and strategy in place for 2030 with a bold ambition on turnover and profitability, by being the best solution provider to our growing operator base. We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and resilient performance in the past few years. We also strive to stay 3 steps ahead in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.
We have a culture of caring deeply not just for our business but also for our people. We foster an entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow. Our people thrive on their roles being empowered and end to end - across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive consistently helps us lead in employee engagement, with scores exceeding Unilever scores across all dimensions and being one of the most engaged teams at Unilever.
Here, you will continuously learn, unlearn, and relearn, challenging yourself to accelerate your development in an end-to-end business and in end-to-end roles.If you're dreaming of contributing to Unilever&rsquo;s 2nd largest Business unit, a fast-growing business, where you're empowered so you can play to win and thrive as part of One Team with One Goal, then come and join us!
JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are passionate about Business excellence and category planning then this role is just for you!
WHAT WILL YOUR MAIN RESPONSIBILITIES BE:<ul><li>
Identify and customize reach and penetration initiatives into integrated business plan (IBP) and drive rigorous execution on the field.</li><li>
Set up BEX and CD Ops JTBDs following country IBP sign-off to ensure highest level of execution on the field.</li><li>
Change Leader for digital transformation in the country; acts as custodian of technology and improvement across commercial teams (sales &amp; marketing)</li><li>
Responsible for BEX Budget in country P&amp;L which includes CRM, Data automation and enhancement.</li><li>
Country owner for Reach &amp; Penetration OKRs.</li><li>
Leads Pakistan lead management flows and support/design new customer journeys.</li><li>
Provides data driven insights to all incentive designs and reviews key incentives to improve design.</li><li>
Governs Data Quality and Standardization of measurement within the country.</li><li>
Responsible for development of local dashboards and analytics.</li></ul><ul><li>
Responsible for seamless partner operations: Data Accuracy &amp; Stock Accuracy and data integration with Unilever Leverage/DDT system.</li><li>
Work closely with Chains, PULL and Push leads on execution of respective strategy in geography.</li><li>
End to end deployment of Push, Pull &amp; chains category plans and sop delivery.</li><li>
Provide operator and Channel understanding and input to marketing team.</li><li>
Drive business alignment from top to bottom in geography to deliver on targets.</li><li>
Coordinate with Supply Chain and Ensure Full Compliance of SOP Cycle.</li></ul> 
WHAT YOU NEED TO SUCCEED<div>
Education &amp; Work Experience 
<ul><li>Minimum of bachelor&rsquo;s degree</li><li>A Business degree preferably in Sales or Marketing</li><li>At least 2-3 years of working experience in Sales or Marketing.</li><li>B2B experience- HoReCa</li><li>Experience within the Foods category.</li></ul></div> 
Skills<ul><li>Strong communication and negotiation skills</li><li>Strong Communication skills</li><li>Problem solving skills</li><li>Field Sales and customer facing experience</li><li>Ability to multi-task and management competing deadlines.</li><li>People Management and teamwork</li><li>Advanced analytics for business</li></ul>
Leadership<ul><li>
You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li><li>
As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li></ul>
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

ABYAT

<div>
 
 Join the Team at
 
 ABYAT
 
 - Your Gateway to Retail Excellence!
 
 
 
 
 
 
 About us
 
 
 
 Are you ready to be part of the largest retail store in the Middle East
 
 ABYAT
 
 , spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof.
 
 
 
 
 
 Established locally with a vision for excellence,
 
 ABYAT
 
 has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings.
 
 
 
 
 
 Expanding beyond our roots in Kuwait,
 
 ABYAT
 
 is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.
 
 
 
 
 
 Position:
 
 Organizational Excellence Analyst
 
 
 
 Location:
 
 Kuwait
 
 
 
 Type:
 
 Full-time
 
 
 
 
 
 
 
 Job description:
 
 
 
 
 
 
 
 Cross-Functional Project Facilitation
 
 
 <ul>
 <li>
 Facilitate and coordinate company-wide improvement initiatives involving multiple departments.
 </li>
 <li>
 Support project leaders in defining scope, timelines, deliverables, and KPIs.
 </li>
 <li>
 Ensure progress tracking and timely reporting.
 </li>
 </ul>
 
 
 
 
 
 Strategic Alignment
 
 
 <ul>
 <li>
 Ensure that improvement projects and departmental initiatives are aligned with corporate strategic priorities.
 </li>
 <li>
 Support management in project prioritization based on impact, resource availability, and business goals.
 </li>
 </ul>
 
 
 
 
 
 Duplication and Efficiency Control
 
 
 <ul>
 <li>
 Review ongoing and proposed initiatives across departments to identify overlaps, redundancies, or conflicts.
 </li>
 <li>
 Recommend consolidation or reallocation to optimize efficiency.
 </li>
 </ul>
 
 
 
 
 
 Performance Monitoring &amp; Reporting
 
 
 <ul>
 <li>
 Develop and maintain dashboards and reports summarizing improvement progress, achievements, and impact on KPIs.
 </li>
 <li>
 Highlight risk areas and support decision-making at management level.
 </li>
 </ul>
 
 
 
 
 
 Process Excellence
 
 
 <ul>
 <li>
 Support departments in documenting and enhancing key business processes.
 </li>
 <li>
 Facilitate workshops to identify bottlenecks, inefficiencies, and opportunities for improvement using Lean methodologies.
 </li>
 </ul>
 
 
 
 
 
 Change Facilitation &amp; Communication
 
 
 <ul>
 <li>
 Promote a culture of collaboration, accountability, and continuous improvement through structured communication and follow-up on initiatives.
 </li>
 <li>
 Support awareness and knowledge-sharing sessions related to operational excellence.
 </li>
 </ul>
 
 
 
 
 
 Governance Support
 
 
 <ul>
 <li>
 Assist in maintaining the governance structure for improvement projects &mdash; tracking progress, ensuring consistency in methodology, and standardizing reporting templates.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications/Requirements:
 
 
 
 
 
 
 
 Knowledge and Experience
 
 
 <ul>
 <li>
 4&ndash;5 years of experience in business process improvement, operational excellence, or strategy execution.
 </li>
 <li>
 Proven ability to facilitate cross-departmental initiatives and manage stakeholders at different levels.
 </li>
 <li>
 Understanding of Lean / Six Sigma principles, process mapping, and performance management systems.
 </li>
 <li>
 Strong analytical, communication, and coordination skills.
 </li>
 <li>
 Proficient in Excel, PowerPoint, and project tracking tools (e.g., Smartsheet, Power BI, Asana).
 </li>
 <li>
 Experience in retail, supply chain, or manufacturing environments is preferred.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Industrial Engineering, Business Administration, or related field.
 </li>
 <li>
 Certification or training in Lean / Six Sigma (Yellow or Green Belt) preferred.
 </li>
 </ul>
 
 
</div>

Organizational Excellence Analyst

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