excellence leader

Siemens Energy

<div>A Snapshot of Your Day
Your day is dedicated to orchestrating ONE MEA by standardizing high-impact workflows that turn strategy into measurable business results. Your morning involves directing the Regional Strategy Refresh, ensuring that country-level roadmaps are directly aligned with Order Entry and business performance growth targets. By noon, you are leading the Market Evaluation Process (MEP), acting as the strategic filter that translates techno-economic intelligence into actionable management reviews. In the afternoon, you analyze the Target Operating Model for the Hub, identifying bottlenecks in process excellence and proposing lean governance changes and new digital solutions that can drive operational performance uplift. You wrap up the day by auditing the ONE MEA OKR Framework, ensuring every initiative across the region is vertically and horizontally aligned to maximize financial impact.
How You&rsquo;ll Make an Impact<ul><li>
Strategic Planning for Growth: Direct the multi-year Regional Strategy Refresh and annual planning cycles, focusing on identifying new market expansions and incremental order entry opportunities.</li><li>
Market Intelligence Integration: Lead the Market Evaluation Process (MEP) as the central MEA focal point, ensuring that regional market shifts are accurately captured by the different businesses, to steer global resource allocation and portfolio decisions.</li><li>
Performance Orchestration: Lead the implementation of the ONE MEA OKR Framework to bridge the gap between long-term ambition and daily execution, ensuring a direct uplift in financial and operational performance.</li><li>
Operational Excellence &amp; Lean Governance: Standardize the Target Operating Model across the Hub and focus countries to reduce process friction and ensure lean governance that supports business agility.</li><li>
Process Integration: Coordinate the integration of global governance programs into regional business processes, ensuring corporate responsibility is a driver of competitive advantage.</li><li>
Metrics-Driven Success: Propose, implement and track key performance indicators (KPIs) for the function, such as the number of process excellence initiatives and the cross-collaboration score, to ensure impact of strategic processes on the region&rsquo;s health.</li></ul>
What You Bring
<ul><li>9+ years in Strategic Planning, Process Excellence, or Operations Management in a multinational environment. Master&rsquo;s degree and above; PhD is a plus, majoring in Economics or Engineering.</li><li>
Proven expertise in implementing standardized governance frameworks and operating models. Strong experience with Strategic Planning cycles and Market Evaluation processes.</li><li>
Deep energy sector knowledge spanning Oil &amp; Gas, industrial applications, generation technologies, transmission products and services, utilities, and/or alternative, clean, and distributed energy solutions.</li><li>
Expertise in performance management, including OKR (Objectives &amp; Key Results) methodology. Demonstrated ability to lead cross-functional projects in a matrix type organization.
</li><li>Excellent communication skills with the ability to influence senior executive stakeholders.</li><li>
Advanced proficiency in business productivity tools, including Microsoft Word, Excel, PowerPoint, Outlook, and analytics/visualization tools (e.g., Think‑Cell, Efficient Elements, Tableau, Power BI). Familiarity with Microsoft Copilot and AI applications is considered a plus.
</li></ul>About the Team
Our Corporate and Global Functions are essential in driving the company's strategic initiatives and ensuring operational excellence across various departments, business areas, and regions. These roles support our vision to become the most valued energy technology company in the world. As part of our team, you contribute to our vision by shaping the global energy transition, partnering with our internal and external stakeholders, and conducting business responsibly and in compliance with legal requirements and regulations.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. 
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits<ul><li>
Opportunity to work on challenging projects in an exciting environment</li><li>
Opportunity for remote/flexible work</li><li>
Professional support and strong collaboration with colleagues around the world</li><li>
Professional development opportunities within the company</li></ul>
https://jobs.siemens-energy.com/jobs
#LI-AZ1</div>

Strategic Process Excellence Leader

Lumovy Technology Solutions

<div>
 
 About Lumovy Technology Solutions, LLC
 
 
 
 At Lumovy Technology Solutions, we are experiencing rapid growth across the U.S.A, Canada, India, Pakistan, and UAE and are proud to be a Microsoft Solutions Partner. We are committed to providing technological solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.lumovy.com.
 
 
 
 About The Role
 
 
 
 We are seeking a dynamic, business-facing HR professional to lead Performance Management, Learning &amp; Development, and Employee Experience at Lumovy. This is a high-impact role focused on building a high-performance culture, strengthening employee engagement, and developing future-ready capabilities aligned with business goals. The ideal candidate will act as a strong HR Business Partner, working closely with delivery leadership to drive measurable outcomes.
 
 
 
 Essential Functions
 
 
 
 
 
 Performance Management
 
 
 
 
 <ul>
 <li>
 Design and implement a modern performance framework (KPIs/OKRs, quarterly reviews)
 </li>
 <li>
 Drive performance differentiation, promotions, and increment transparency
 </li>
 <li>
 Partner with leaders to align individual performance with business outcomes
 </li>
 <li>
 Proactively address performance gaps and underperformance
 
 
 </li>
 </ul>
 
 
 Learning &amp; Development
 
 
 
 
 <ul>
 <li>
 Build and execute role-based learning paths and capability frameworks
 </li>
 <li>
 Drive certifications and upskilling in partnership with leads
 </li>
 <li>
 Identify skill gaps and translate them into targeted development programs
 
 
 </li>
 </ul>
 
 Employee Experience &amp; Engagement
 
 
 
 <ul>
 <li>
 Improve employee satisfaction through structured feedback and action plans
 </li>
 <li>
 Strengthen leadership connect and communication
 </li>
 <li>
 Address concerns around career growth and performance fairness
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 8+ years of HR experience with strong focus on Performance, L&amp;D, and HRBP
 </li>
 <li>
 Experience in IT services / consulting / software organizations
 </li>
 <li>
 Proven ability to drive culture and performance transformation initiatives
 
 
 </li>
 </ul>
 
 Skills &amp; Traits
 
 
 
 <ul>
 <li>
 Excellent communication, influencing, and negotiation skills
 </li>
 <li>
 Business-facing, assertive, and execution-focused
 </li>
 <li>
 Ability to challenge stakeholders constructively
 </li>
 <li>
 High ownership, adaptability, and emotional intelligence
 </li>
 </ul>
</div>

People Excellence

Honeywell

<div>As a Director Sales Excellence - META here at Honeywell, you will be a strategic leader driving transformative initiatives to optimize our sales operations and elevate our overall sales strategy. Leading a team of dedicated professionals, you will play a critical role in shaping and implementing best practices, fostering innovation, and ensuring the highest level of operational efficiency within the Honeywell Building Automation (BA) organization. Are you ready to lead our sales organization to unprecedented levels of excellence and efficiency?
 
 
You will report directly to our Global Sr. Director Sales Excellence. In this role, your impact on the company will be significant. By leading and driving transformative initiatives, you will optimize our sales operations and elevate our overall sales strategy, contributing to the company's financial success and market leadership. Your ability to shape and implement best practices, foster innovation, and ensure operational efficiency will be crucial in driving the success of our sales organization.</div>
 <div>YOU MUST HAVE: 
 
<ul><li>Bachelor&rsquo;s degree
</li><li>8+ years&rsquo; experience in Sales/Commercial, Sales Operations and/or Marketing Leadership
</li><li>Proven experience in sales leadership roles, with a focus on driving sales excellence
</li><li>Strong understanding of sales processes, methodologies, and tools
</li><li>Excellent analytical and problem-solving skills
</li>Ability to effectively communicate and collaborate with cross-functional teams 
<li>
 
 
</li></ul>WE VALUE: 
 
<ul><li>MBA or advanced degree preferred
</li><li>Experience in managing and optimizing sales operations
</li><li>Proven track record of driving sales excellence and achieving business objectives
</li><li>Strategic mindset and the ability to identify and capitalize on market opportunities
</li><li>Excellent communication and interpersonal skills
</li><li>Strong leadership qualities and the ability to inspire and motivate teams
</li>Passion for continuous learning and professional development 
<li>
 
 
</li></ul>THE BUSINESS UNIT
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. 
 
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.</div>
 <div>KEY RESPONSIBILITIES:
<ul><li>Lead and drive the Sales Excellence strategy and initiatives to achieve business objectives
</li><li>Develop and implement sales processes, tools, and methodologies to enhance sales performance and efficiency
</li><li>Collaborate with cross-functional teams to identify and address sales process gaps and opportunities
</li><li>Provide leadership and guidance to the sales team, ensuring alignment with company goals and objectives
</li><li>Monitor and analyze sales data and metrics to identify trends and areas for improvement
</li><li>Manage and optimize sales operations, including forecasting, pipeline management, and sales analytics
</li><li>Develop and implement a rigorous sales operating cadence and playbook on all the critical sales processes, including strategy deployment, performance management, recruitment, onboarding, training, coaching and technology enablers.</li></ul></div>
 <div>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments &ndash; powered by our Honeywell Forge software &ndash; that help make the world smarter, safer and more sustainable.</div>

Director Sales Excellence - Building Automation - META

Henny Penny

<div>Do you want to work for a global company that creates remarkable experiences through people, products, and food? If you want to be part of a rewarding People First culture that values relationships, trust, and taking the long view, then this is the place for you. Henny Penny was named the 2021 Dayton Business of the Year for many good reasons. Read on to learn more! 
The Continuous Improvement Leader is responsible for executing the company's Continuous Improvement and Lean Six Sigma strategy in alignment with organizational goals and priorities. This leadership role is critical in driving sustainable improvements across the organization, fostering a culture of operational excellence, and reinforcing change that reflects our core values. 
 
As a mentor and coach, the Continuous Improvement Leader supports Lean projects across the business, providing training to team members, departments, and leadership on Lean Six Sigma principles and methodologies. Additionally, this role facilitates Henny Penny Workouts and contributes to data collection and analysis to validate the impact of process improvement initiatives. 
 
What We Offer:
<ul><li>An opportunity to work for a company that is 100% employee-owned. As an employee-owner, you will be enrolled in our employee stock ownership plan (ESOP) program following one year of service.</li><li>
Annual company performance bonus in addition to base salary</li><li>
Flexibility to work from home 2 days per week</li><li>
Defined career paths so you&rsquo;ll always know what&rsquo;s next and what steps can get where you want to go</li><li>
Professional development opportunities including tuition reimbursement and unlimited free access to LinkedIn Learning courses</li><li>
A competitive benefits package including medical, dental, vision, 401(k) with company match, PTO, and paid holidays</li><li>
Expanded onsite wellness clinic offering preventive care services such as wellness screenings, annual physicals, and related lab work at no cost to employee-owners</li><li>
Achieve total well-being at our new Wellspring and Owners Hall facility, featuring 24/7 fitness center with a wide variety of cardio and strength training equipment. This facility reflects our continuous evolution in supporting our valued employee owners.</li><li>
Activities including department outings, holiday parties, and our annual company-wide Thanksgiving Dinner</li></ul> 
What You'll Be Doing<ul><li>
Develop and maintain a culture of continuous improvement through engagement, coaching, and guided mentorship.</li><li>
Build strong relationships across the organization and with the functional CI Coaches to support and leverage their skills to align to the needs of the business.</li><li>
Ownership of all assigned projects across the lifecycle of the CI Process from idea to delivery. Lead the kickoff of projects to ensure teams are aligned and expectations are clear and understood.</li><li>
Track and communicate the improvements realized across the organization.</li><li>
Facilitate / Co-Facilitate Henny Penny Workouts and Kaizen events.</li><li>
Ensure appropriate use of Continuous Improvement tools are used throughout the process of improving lifecycle.</li><li>
Lead teams through root cause analysis to identify underlying issues.</li><li>
Use data-driven approaches to solve complex problems.</li><li>
Work closely with cross-functional teams, stakeholders, and department leaders to recognize organizational change management issues and risks.</li><li>
Collaborate with stakeholders to gain buy-in for improvement initiatives.</li><li>
Provide regular updates to senior management on project status.</li><li>
Consistently models the Company values and expected behaviors.</li><li>
Other duties as assigned.</li></ul> 
What We're Looking For<ul><li>
Bachelor of Science (B.S) Engineering, Business or related field Required
</li><li>5+ years business experience including process improvement, project leadership and/or process improvement delivery Required
</li><li>Ability to facilitate process mapping workshops.
</li><li>Excellent problem-solving and analytical skills.
</li><li>Ability to use BI applications to track, monitor and report benefits/business impact.
</li><li>Proven track record of problem solving.
</li><li>Ability to work effectively with cross-functional teams.
</li><li>Excellent communication and presentation skills.
</li><li>Strong leadership and mentoring skills.
</li><li>Ability to work independently and take initiative.
</li><li>Experience in the manufacturing industry is a plus.
</li><li>Commitment to continuous improvement and quality.
</li><li>Formal Project Management Certification is preferred.
</li><li>Knowledge and experience with Six Sigma methodology and lean process implementation is preferred.
</li></ul>About Us
We&rsquo;re known in our industry for making the best commercial food equipment in the world. Every day, millions of people eat in restaurants operating Henny Penny equipment. We&rsquo;re a behind-the-scenes engine in the world&rsquo;s most demanding kitchens, including long-term partners like McDonald&rsquo;s, Chick-fil-A, KFC, and Wendy&rsquo;s. We&rsquo;re 1,000+ employee-owners who thrive by living a People First mission: to support employees in becoming the best version of themselves both personally and professionally.
We recently completed the largest expansion in our history with the addition of 150,000 square feet on our Eaton campus. This expansion drives development of the world&rsquo;s most reliable, easy-to-use equipment with an innovative new space for global research and development. We have several collaborative spaces for our project teams, a dedicated electrical engineering lab for our hardware and software engineers, a full model shop for rapid prototyping, and a brand-new test lab that has 300 feet of hood space to test new equipment on our product roadmap. On top of that, we have a new state-of-the-art kitchen for our food science group to meet with our customers, understand what they need, and then dial in our equipment to help them make legendary menu items.
Henny Penny is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.</div>

Continuous Improvement Lead

Cognizant

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.
 
As a catalyst for operational excellence within the Rider Support Center of Excellence, you will architect and drive superior rider experiences globally. Serving as the critical nexus between front-line operations and strategic leadership, you will spearhead performance optimization, enforce quality standards, and resolve complex escalations. This role requires a highly analytical, hands-on leader capable of coaching overseas teams, identifying systemic gaps, and implementing data-driven workflows that elevate our autonomous ride-hailing support ecosystem.
 Location: Working onsite in Plano, Texas
 Key Responsibilities
 <ul>
<li>Global Performance Coaching & Enablement: Hold direct accountability for the performance and continuous upskilling of overseas support teams. Design and deliver scenario-based training, high-engagement workshops, and targeted coaching sessions to ensure global alignment with CoE standards.</li>
<li>Process Architecture & Root Cause Analysis (RCA): Actively audit rider interactions and overarching performance data. Spearhead deep-dive Root Cause Analyses to identify systemic process gaps, friction points, and failure modes. You will formulate and pitch scalable, thoughtful recommendations to leadership that streamline workflows and optimize the rider journey.</li>
<li>Quality Assurance & Performance Management: Execute rigorous QA audits across omni-channel interactions (calls, chats, tickets). Deliver structured, actionable feedback to international stakeholders and partner seamlessly with Team Leads to architect and track definitive improvement plans.</li>
<li>Subject Matter Authority & Escalation Management: Serve as the definitive operational authority for complex escalations, exceptions, and policy enforcement. You will continuously optimize playbooks, Standard Operating Procedures (SOPs), and knowledge bases to reflect the latest product evolutions and support protocols.</li>
<li>Cross-Functional Strategic Partnership: Collaborate with Operations, Product, and Customer Experience (CX) teams to pilot new support tools, execute beta tests, and champion the "Voice of the Rider" by translating qualitative feedback into actionable product insights.</li>
</ul>
Required Qualifications & Experience
 <ul>
<li>3–5 years in process excellence, quality assurance, or high-tier customer support, preferably within logistics, ridesharing, or tech-forward operational environments. Proven experience in call center management and global vendor oversight is essential.</li>
<li>Specialized Expertise: Direct, hands-on experience as an Autonomous Driver is strictly required to deeply understand the product ecosystem.</li>
<li>Prioritized Experience: Candidates with a background in an Emergency Response Team (ERT) or handling critical safety incidents will be given top priority.</li>
<li>Analytical Skills: Demonstrated mastery of RCA methodologies (e.g., 5 Whys, Fishbone diagrams) and the ability to interpret raw performance data (CSAT, AHT, FCR) into strategic action plans.</li>
<li>Technical Proficiency: Advanced expertise with Zendesk, Salesforce, QA auditing platforms (Playvox, MaestroQA), data manipulation in Google Sheets/Excel, and knowledge management via Notion/Confluence.</li>
<li>Operational Readiness: This is a dynamic, 24/7 operational environment. Candidates must possess scheduling flexibility and be prepared for up to 15% on-field travel to support operational hubs and vendor sites.</li>
<li>Detail-oriented, excellent written/verbal communication, ability to coach and influence without authority.</li>
<li>Preferred Certifications: Lean Six Sigma (Green Belt or higher) or comparable process improvement certifications.</li>
</ul>
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
 Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
 Medical/Dental/Vision/Life Insurance
 Paid holidays plus Paid Time Off
 401(k) plan and contributions
 Long-term/Short-term Disability
 Paid Parental Leave
 Employee Stock Purchase Plan
 
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Subject Matter Expert & Quality Analyst - Rider Support

Zain Kuwait

<div>
 
 About The Role
 
 
 
 The Business Excellence Specialist will report to the Business Excellence Manager and play a key role in driving operational excellence across the organization. This role is responsible for enhancing business performance through process optimization, governance frameworks, and the implementation of international best practices. The ideal candidate will act as a change agent, partnering with cross-functional teams to embed a culture of continuous improvement, ensure compliance with global standards, and elevate organizational efficiency, quality, and customer experience.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and support end-to-end process management initiatives, including process mapping, redesign, and optimization to enhance efficiency and effectiveness.
 </li>
 <li>
 Drive continuous improvement programs using structured methodologies identifying gaps, root causes, and sustainable solutions.
 </li>
 <li>
 Manage and coordinate internal and external audits, ensuring timely closure of findings and alignment with regulatory and certification requirements.
 </li>
 <li>
 Support the development, implementation, and maintenance of ISO and other international certifications, ensuring ongoing compliance and readiness.
 </li>
 <li>
 Establish and monitor performance frameworks and KPIs, providing insights and recommendations to senior stakeholders.
 </li>
 <li>
 Partner with business units to ensure standardization and governance of processes, policies, and procedures across the organization.
 </li>
 <li>
 Lead or support cross-functional projects related to transformation, operational excellence, and digital/process innovation.
 </li>
 <li>
 Conduct benchmarking and best practice analysis to identify opportunities for innovation, cost optimization, and service improvement.
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Strong analytical mindset with the ability to translate data into actionable insights.
 </li>
 <li>
 Demonstrated experience in process improvement, quality management, or business transformation roles.
 </li>
 <li>
 Solid understanding of audit practices, compliance frameworks, and international standards (e.g., ISO).
 </li>
 <li>
 Excellent stakeholder management and communication skills, with the ability to influence at different organizational levels.
 </li>
 <li>
 Strong project management capabilities, with the ability to manage multiple initiatives simultaneously.
 </li>
 <li>
 High level of attention to detail combined with strategic thinking.
 </li>
 <li>
 Proficiency in tools such as Microsoft Office (advanced Excel preferred) and process mapping or project management tools.
 </li>
 <li>
 Certifications such as ISO Lead Auditor and/or PMP are highly desirable.
 
 
 </li>
 </ul>
 
 Education Level/ Major
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Industrial Engineering, Management, Information Systems, or a related field.
 
 
 
 Years Of Experience
 
 
 
 Minimum 5+ years of relevant experience in business excellence, process improvement, or operational strategy roles.
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2243 - Business Excellence

Zain

<div>About the Role 
The Business Excellence Specialist will report to the Business Excellence Manager and play a key role in driving operational excellence across the organization. This role is responsible for enhancing business performance through process optimization, governance frameworks, and the implementation of international best practices. The ideal candidate will act as a change agent, partnering with cross-functional teams to embed a culture of continuous improvement, ensure compliance with global standards, and elevate organizational efficiency, quality, and customer experience. 
Responsibilities:<ul><li>
Lead and support end-to-end process management initiatives, including process mapping, redesign, and optimization to enhance efficiency and effectiveness.</li><li>
Drive continuous improvement programs using structured methodologies identifying gaps, root causes, and sustainable solutions.</li><li>
Manage and coordinate internal and external audits, ensuring timely closure of findings and alignment with regulatory and certification requirements.</li><li>
Support the development, implementation, and maintenance of ISO and other international certifications, ensuring ongoing compliance and readiness.</li><li>
Establish and monitor performance frameworks and KPIs, providing insights and recommendations to senior stakeholders.</li><li>
Partner with business units to ensure standardization and governance of processes, policies, and procedures across the organization.</li><li>
Lead or support cross-functional projects related to transformation, operational excellence, and digital/process innovation.</li><li>
Conduct benchmarking and best practice analysis to identify opportunities for innovation, cost optimization, and service improvement.</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li><li>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities</li></ul>
What We Need From You 
Skills:<ul><li>
Strong analytical mindset with the ability to translate data into actionable insights.</li><li>
Demonstrated experience in process improvement, quality management, or business transformation roles.</li><li>
Solid understanding of audit practices, compliance frameworks, and international standards (e.g., ISO).</li><li>
Excellent stakeholder management and communication skills, with the ability to influence at different organizational levels.</li><li>
Strong project management capabilities, with the ability to manage multiple initiatives simultaneously.</li><li>
High level of attention to detail combined with strategic thinking.</li><li>
Proficiency in tools such as Microsoft Office (advanced Excel preferred) and process mapping or project management tools.</li><li>
Certifications such as ISO Lead Auditor and/or PMP are highly desirable.</li></ul> 
Education Level/ Major:
Bachelor's degree in Business Administration, Industrial Engineering, Management, Information Systems, or a related field.
Years Of Experience:
Minimum 5+ years of relevant experience in business excellence, process improvement, or operational strategy roles.</div>

Business Excellence

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