excellence manager

NICE ONE

<div>Niceone is a dynamic, industry-leading e-commerce retailer celebrated for our operational excellence, dedication to diversity, and relentless pursuit of innovation. As part of our continued growth, we are excited to invite an experienced, solutions-oriented professional to join our operations team as an Operations Excellence Manager. In this role, you will be instrumental in driving process optimization, continuous improvement, and high-performance standards across our organization. If you are passionate about operations, efficiency, and collaborative problem-solving, Niceone is the ideal environment to elevate your career in digital retail.<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Operations Excellence and Process Improvement</h2><ul>
<li>Process Optimization: Lead the identification, analysis, and redesign of operational processes to improve efficiency, effectiveness, and quality across all functional areas.</li>
<li>Continuous Improvement Initiatives: Design and deploy Lean, Six Sigma, and other process improvement methodologies to enhance productivity and reduce operational waste.</li>
<li>Project Leadership: Manage cross-functional projects from inception through execution, ensuring timely delivery and alignment with organizational goals.</li>
<li>Performance Measurement: Define and track key process metrics (KPIs) to assess impact, uncover improvement opportunities, and report progress to leadership.</li>
<li>Change Management: Foster a culture of operational excellence by championing best practices, engaging team members, and supporting seamless change adoption.</li>
<li>Collaboration &amp; Training: Work closely with department heads and teams to deliver training, share process improvements, and align operational objectives companywide.</li>
<li>Customer Experience Enhancement: Partner with customer-facing teams to streamline service delivery and elevate overall customer satisfaction.</li>
</ul><h3 class="jobSectionHeader">Required Skills and Qualifications &ndash; Operations Excellence Leadership</h3><ul>
<li>Bachelor&rsquo;s degree in Business Administration, Operations Management, Industrial Engineering, or a related field (Master&rsquo;s is an advantage).</li>
<li>Minimum of 5 years&rsquo; experience in operations excellence, process improvement, or operations management, preferably within e-commerce, retail, or FMCG sectors.</li>
<li>Strong understanding of Lean, Six Sigma, and other process improvement frameworks (certification is a plus).</li>
<li>Demonstrated expertise in leading cross-functional teams and delivering successful improvement projects.</li>
<li>Exceptional analytical, problem-solving, and organizational skills.</li>
<li>Proficiency with process mapping tools, data analysis, and project management software.</li>
<li>Excellent communication, presentation, and stakeholder engagement abilities.</li>
<li>A collaborative, adaptable approach with a commitment to diversity, equity, and continuous learning.</li>
<li>Fluency in Arabic is required; English proficiency is an asset.</li>
</ul><h4 class="jobSectionHeader">Core Competencies &ndash; Excelling as an Operations Excellence Manager at Niceone</h4><ul>
<li>Strategic thinking with an ability to translate vision into actionable initiatives.</li>
<li>Team empowerment, inclusive leadership, and strong interpersonal skills.</li>
<li>Resilient, results-oriented mindset and ability to drive change in a fast-paced environment.</li>
<li>High ethical standards and respect for confidentiality and company values.</li>
<li>Open-mindedness and cultural sensitivity within a diverse, collaborative team.</li>
</ul><h5 class="jobSectionHeader">What Niceone Offers &ndash; Join Our Operations Excellence Team</h5><ul>
<li>An inclusive, supportive company culture dedicated to diversity and equal opportunity for all team members.</li>
<li>Comprehensive onboarding, ongoing training, and clear career advancement paths within a rapidly growing organization.</li>
<li>Competitive salary, performance incentives, and exclusive staff discounts.</li>
<li>Flexible work arrangements and a healthy work-life balance in a thriving industry.</li>
<li>Access to wellness initiatives and engagement in meaningful team activities.</li>
</ul><h6 class="jobSectionHeader">How to Apply &ndash; Advance Your Operations Excellence Career with Niceone</h6>
If you are a motivated, innovative professional eager to make a measurable impact and advance operational excellence, apply today for the &quot;Operations Excellence Manager&quot; role. Niceone welcomes applicants from all genders, backgrounds, and experiences, and is committed to cultivating an equitable and vibrant workplace. Join us to shape the future of operational excellence in digital retail&mdash;apply now and grow your career with Niceone!</div>

Operations Excellence Manager

Virtucruit

Overview Foreground is partnering with a prominent regional food manufacturer to appoint an Operations Excellence Manager to spearhead continuous improvement initiatives across the plants manufacturing and supply chain operations. This strategic role is designed for a seasoned operations leader who brings both analytical precision and a transformation mindset. The ideal candidate will be tasked with architecting and embedding a high-performance culture, driving operational maturity across functions, and ensuring scalable efficiency through data-driven decision-making, lean methodologies, and cross-functional alignment. Key Objectives <ul> <li>Institutionalize a culture of excellence across the plant, grounded in structured problem-solving and measurable outcomes.</li> <li>Lead the design and execution of continuous improvement frameworks that elevate performance, enhance cost efficiency, and support long-term scalability.</li> <li>Serve as a strategic operations advisor to senior leadership, aligning improvement initiatives with broader business priorities and expansion plans.</li> </ul> Core Responsibilities <ul> <li>Design, lead, and sustain lean transformation programs across production, logistics, maintenance, and quality functions.</li> <li>Facilitate advanced root cause analyses and corrective action plans for systemic performance issues.</li> <li>Collaborate with cross-functional leadership to define operational KPIs, cascading targets through all plant levels.</li> <li>Develop internal training programs to uplift capability in Lean, Six Sigma, and operational analytics.</li> <li>Monitor progress of initiatives using structured governance routines and visual performance management tools.</li> <li>Act as an operational advisor during technology implementations, capacity expansion projects, and new product introductions, ensuring readiness and process stability.</li> <li>Foster internal alignment between business, operational, and quality objectives while reinforcing cost discipline and output reliability.</li> </ul> Candidate Profile <ul> <li>Bachelors degree in Industrial Engineering, Operations Management, or a related discipline; Masters degree preferred.</li> <li>Minimum of 7 years of experience in industrial or food manufacturing, including 3+ years in a transformation or continuous improvement leadership role.</li> <li>Certified Lean Six Sigma Green Belt or higher (Black Belt preferred).</li> <li>Demonstrated success leading large-scale process improvement or turnaround projects.</li> <li>Deep familiarity with operational excellence frameworks, TPM, and structured KPI systems.</li> <li>Exposure to international food safety regulations (HACCP, ISO 22000) is highly advantageous.</li> <li>Executive-level communication and stakeholder engagement skills.</li> </ul> Required Skills <ul> <li>Readiness</li> <li>Lean</li> <li>Six Sigma</li> <li>Driving</li> <li>Safety</li> <li>Regulations</li> <li>Output</li> <li>Operations</li> <li>Industrial Engineering</li> <li>Six Sigma</li> <li>Stakeholder Engagement</li> <li>Operational Excellence</li> <li>Logistics</li> <li>Food Safety</li> <li>ROOT</li> <li>Training Programs</li> <li>Process Improvement</li> <li>Scalability</li> <li>Operations Management</li> <li>Decision-Making</li> <li>Supply Reliability</li> <li>Performance Management</li> <li>Continuous Improvement Analytics</li> <li>Manufacturing Regulations</li> <li>Maintenance</li> <li>Design Engineering</li> <li>Business Leadership</li> <li>Training</li> <li>Communication Management</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?cfX0j3ddO%2bo5XbFKruQMfvxtKOKG%2bfHKh" width="0" height="0" />

Supertech Group

<div>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.
Role Overview:
We&rsquo;re looking for a Business Excellence Manager to build and maintain the heartbeat of our organization&rsquo;s performance turning data into insights and insights into action. You&rsquo;ll work across departments to track KPIs, streamline reporting, and support leadership in making data-driven decisions.
This role is ideal for someone who&rsquo;s analytical, detail-driven, and thrives in translating raw data into clear business narratives.
Key Responsibilities :
<ul><li>Develop and maintain organization-wide KPIs across departments, ensuring accuracy and consistency.</li>
<li>Prepare Weekly Business Review (WBR) and Monthly Business Reports for leadership.</li>
<li>Partner with department heads to define and refine performance metrics and dashboards.</li>
<li>Build and automate data pipelines using SQL, Excel, and Python.</li>
<li>Identify process inefficiencies and recommend actionable improvements.</li>
<li>Ensure alignment between operational performance, business goals, and strategic priorities.</li>
<li>Support special analytical projects and deep dives requested by leadership.</li>
</ul>
Requirements<ul>
<li>
4&ndash;5 years of experience in Business Excellence, Data Analytics, or Strategy.</li>
<li>Advanced proficiency in Excel, strong command of SQL, and working knowledge of Python.</li>
<li>Exceptional analytical and problem-solving skills; able to connect data trends to business realities.</li>
<li>Excellent command of English (written and spoken) with strong presentation skills.</li>
<li>Strong sense of ownership, structure, and attention to detail.</li>
<li>Experience with dashboarding tools (e.g., Data Studio, Power BI, Tableau) is a plus.</li></ul></div>

Business Excellence Manager

Time Type : Full TimeAsSenior Operational Excellence Manager, Supply Chain Solutions (SCS), you will play a key role in advancing DSV's SCS portfolio within the Middle East & Africa region. This office based position in Dubai is ideal for a commercially driven supply chain professional with strong solutioning capabilities and a passion for digital transformation.You will work closely with the Global Head of SCS and regional leadership to support strategic customer engagements, drive solution excellence, and promote the value of DSV's digital supply chain offerings-including Infor Nexus, SCMS and advanced analytics. While this role does not include direct reports, it requires strong cross functional collaboration and influence across Business Development, Operations, Operational Excellence and IT. Reporting Line Report to : Director, Operational Excellence, MEALocation : Dubai, United Arab Emirates (Office based) Detailed Responsibilities <ul><li>Act as a regional ambassador for DSV's SCS product vision, representing capabilities in internal and external forums.</li><li>Support the execution of regional go to market strategies, contributing to RFQs, customer workshops, and solution design sessions.</li><li>Engage with senior customer stakeholders to co develop supply chain transformation agendas and articulate business value.</li><li>Ensure alignment with global frameworks (Playbooks, Value Propositions, Implementation Models) while adapting to local market needs.</li><li>Monitor the performance and scalability of SCS implementations, contributing to pipeline governance and quality assurance.</li><li>Promote the adoption of DSV's digital stack as a modular, scalable supply chain operating system.</li><li>Serve as a strategic advisor and escalation point for key customer programs, enabling coordination across BD, IT, and analytics teams.</li></ul> Qualifications & Characteristics Education<ul><li>Bachelor's or post graduate degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, or any related field.</li><li>Education in Strategy, Digital Supply Chain, or Innovation is a plus.</li></ul>Experience<ul><li>6 - 8 years in supply chain roles within global or regional 3PL / 4PL environments.</li><li>Proven success in business development, customer engagement, and solution delivery.</li><li>Experience with platforms such as Infor Nexus, SAP TM, Blue Yonder, or similar.</li><li>Strong stakeholder management and workshop facilitation skills.</li></ul>Domain Knowledge<ul><li>Deep understanding of end to end supply chain processes and KPIs.</li><li>Familiarity with digital ecosystems such as Control Towers and Visibility Platforms.</li></ul>Specialized Expertise<ul><li>Exposure to Lean, Six Sigma, Agile Design, DDMRP, TOC, and Logistics 4.0 is beneficial.</li></ul>Leadership & Mobility<ul><li>Strong influencing skills across functions and cultures.</li><li>High adaptability in dynamic environments.</li><li>Willingness to travel regionally up to 30-40% as needed.</li></ul> Languages English fluency (C1 / C2) required. Arabic language skills are a strong asset. DSV - Global Transport and Logistics DSV - Global Transport and Logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward thinking company - this is the place to be. Start here. Go anywhere<img src="https://www.jobg8.com/Tracking.aspx?WkfnyEeN8NYAYgkW2Iy0wzNwZgIAVj4ex" width="0" height="0" />

Senior Operational Excellence Manager

VitrA Karo

<div>
 
 VitrA Tiles, which ranks first in exports to the EU, started production in Istanbul Tuzla in 1991 and in Bilecik Boz&uuml;y&uuml;k in 1992. VitrA Tiles, which has been producing ceramic tiles in its factory in Russia since 2011, has a total annual production capacity of 30 million square meters. VitrA Tiles products are offered for sale in 75 countries, especially in the Turkish and German markets. VitrA Tiles carries the 60 years of expertise of the VitrA brand to all living spaces in the house, especially the bathroom; It also offers products suitable for use in many different areas such as pools, gardens and exteriors. VitrA Tiles, which constantly develops innovative texture and material solutions, sets the trends in surfaces with its new collections every year. VitrA's tiles with the "TSE Double Star" Certificate also hold the first eco-label given by the European Union to a ceramic brand from Turkey. Our production facility in Bozuyuk has been included in the "Global Lighthouse Network", which the World Economic Forum (WEF) selects as the most advanced production facilities in the world and points out as the "production facility of the future".
 
 
 
 
 
 
 What Do We Expect from Our New Team Member?
 
 
 
 &bull; Takes actions and leads business development projects for product, channel, and customer-specific areas to achieve VitrA Karo&rsquo;s short-term sales and profitability targets and long-term growth plans,
 
 
 &bull; Prepares the budget for the region they are responsible for in coordination with sales teams based on channels and products, determines monthly allocations, and develops strategies to ensure budget compliance,
 
 
 &bull; Directs sales units and plans, manages, and analyzes sales promotions and consumer campaigns to achieve the budgeted sales volume,
 
 
 &bull; Conducts market and competitor analyses and develops strategy and action plans,
 
 
 &bull; Provides sales forecasts by market, product category, and series to ensure the Supply Chain Department can accurately plan factory capacity,
 
 
 &bull; Collects expectations from the field through regular distributor visits, identifies problems, and offers solutions,
 
 
 &bull; Works on creating discount/price models for VitrA Karo products for the relevant markets and determines pricing,
 
 
 &bull; Manages pricing through regular competitive analysis and takes necessary actions,
 
 
 &bull; Ensures customer satisfaction and takes actions with other teams based on the results of customer satisfaction surveys,
 
 
 &bull; Monitors the alignment of communication activities in the market with strategy and approves implementations,
 
 
 &bull; Supports the organization of local fairs and customer activities.
 
 
 
 You are exactly the person we are looking for!
 
 
 
 
 Your team is waiting for you!
 
 
 
 
 
 
 
 Who Are We Looking For?
 
 
 
 &bull; A graduate of a 4-year university program (preferably in business administration, economics, marketing, or engineering),
 
 
 &bull; At least 8 years of experience in commercial strategy, sales, pricing, or similar fields,
 
 
 &bull; Advanced proficiency in MS Office programs, particularly Excel,
 
 
 &bull; Ability to use CRM software and sales tracking systems,
 
 
 &bull; Good knowledge of financial mathematics,
 
 
 &bull; Ability to conduct data analyses and develop strategies based on results,
 
 
 &bull; Strong analytical thinking and problem-solving skills,
 
 
 &bull; Strategic thinking and long-term planning capabilities,
 
 
 &bull; Team-oriented with the ability to collaborate with different departments,
 
 
 &bull; Result-oriented and proactive work approach,
 
 
 &bull; Customer-focused with strong communication skills,
 
 
 &bull; Proficiency in English (both spoken and written),
 
 
 &bull; Residing in Istanbul,
 
 
 &bull; Strong communication and coordination skills to collaborate in sales and supply chain processes.
 
 
 
 &laquo;You should live your career, development, life and future at Eczac&inodot;ba&scedil;&inodot;!&raquo;
 
 
 
 
 
 
 
 What Does Eczac&inodot;ba&scedil;&inodot; Have for You?
 
 
 
 &bull; You can continuously improve your personal, professional and technical competencies and participate in our training programs that will support you and your career.
 
 
 &bull; We offer global opportunities and rotation opportunities in more than 120 international markets among more than 40 organizations.
 
 
 &bull; Leaves at Eczac&inodot;ba&scedil;&inodot; are calculated according to the seniority year based on the total working experience of the person. Your permission comes with you.
 
 
 &bull; We always appreciate their success with different rewarding methods.
 
 
 &bull; You can benefit from location-independent or hybrid working opportunities with different working models according to the nature of your job, and you can determine your own working schedule with flexible working hours. We offer technology and ergonomics support packages to Eczac&inodot;ba&scedil;&inodot; employees who work remotely full-time.
 
 
 &bull; Being a parent working at Eczac&inodot;ba&scedil;&inodot; is privileged. At Eczac&inodot;ba&scedil;&inodot;, our employees who are mothers are provided with monthly nursery support and our employees who are fathers are entitled to 3-week paternity leave.
 
 
 &bull; We are determined to provide equal opportunity in employment. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or seniority.
 
 
 #WeDoNotDifferentiateBetweenJobsForWomenAndMen
 
 
 
</div>

COMMERCIAL EXCELLENCE MANAGER

Al-Qadsiah Saudi Club نادي القادسية السعودي

<div>
 
 
 Be Part of a Legacy Bigger Than the Game
 
 
 
 
 At
 
 Al-Qadsiah Club
 
 we create more than teams! We&rsquo;re crafting a legacy that goes beyond the game, making an impact both on and off the field. Driven by ambition, synergy, and innovation, we aim to inspire generations. While shaping the future of Saudi sports.
 
 
 
 This is more than just a job! It&rsquo;s an opportunity to be part of something larger than yourself. At Al-Qadsiah, you&rsquo;ll play a key role in shaping our legacy, contributing to the nation&rsquo;s sports vision, and making history every step of the way.
 
 
 
 
 Overview:
 
 
 
 The Senior Manager &ndash; Operational Excellence is responsible for driving a culture of efficiency, compliance, and continuous improvement across all operational areas of Al-Qadsiah Club. Reporting directly to the Director of Operations, this role provides strategic oversight on policies, processes, and controls, ensuring that the club&rsquo;s operations are sustainable, scalable, and aligned with long-term strategic goals. The position will oversee policy development, budgeting, business planning, risk management, quality assurance, and operational controls, while also preparing the club for future growth and operational resilience.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Governance, Policies &amp; Procedures
 
 
 
 &bull;Develop, implement, and maintain operational policies, procedures, and governance frameworks to ensure consistency and compliance across all departments.
 
 
 &bull;Regularly review and update policies to reflect best practices, SAFF/SPL regulations, and Ministry of Sport requirements.
 
 
 &bull;Ensure policies are effectively communicated, embedded, and monitored.
 
 
 Strategic Planning &amp; Budgeting
 
 
 &bull;Lead the development of the Operations Department&rsquo;s annual business plan in alignment with the club&rsquo;s strategic objectives.
 
 
 &bull;Drive the preparation and monitoring of operational budgets, ensuring cost efficiency and resource optimization.
 
 
 &bull;Support the Director of Operations in financial forecasting and aligning operational expenditures with approved budgets.
 
 Performance Management &amp; KPIs
 
 
 &bull;Establish, monitor, and report on department-level KPIs to track performance, efficiency, and quality.
 
 
 &bull;Develop dashboards and reporting tools to provide transparent performance insights to leadership.
 
 
 &bull;Ensure accountability and continuous improvement through measurable outcomes.
 
 
 
 Quality Assurance &amp; Risk Management
 
 
 
 &bull;Develop and oversee a quality assurance framework to ensure high standards across facilities, fan experience, retail, and logistics.
 
 
 &bull;Identify operational risks and gaps, implementing mitigation strategies and control measures.
 
 
 &bull;Conduct regular risk assessments and escalate critical issues to senior leadership.
 
 
 &bull;Ensure compliance with ISO, QMS, and other relevant quality frameworks where applicable.
 
 
 
 Business Continuity &amp; Resilience
 
 
 
 &bull;Develop and implement a Business Continuity Plan (BCP) to safeguard operations during disruptions.
 
 
 &bull;Lead scenario planning, simulations, and readiness exercises to ensure operational resilience.
 
 
 &bull;Coordinate with IT, Safety, and Security teams to integrate contingency planning across the club.
 
 
 
 Operational Enhancements &amp; Controls
 
 
 
 &bull;Identify opportunities for process optimization and lead operational excellence projects across multiple departments.
 
 
 &bull;Implement internal controls to safeguard assets, reduce waste, and prevent operational risks.
 
 
 &bull;Introduce new systems, digital tools, and methodologies that improve operational governance and effectiveness.
 
 
 &bull;Support large-scale projects (e.g., High Performance Center, facility upgrades, retail enhancements) ensuring readiness, quality, and compliance.
 
 
 
 Leadership &amp; Collaboration
 
 
 
 &bull; Act as a key advisor to the Director of Operations on operational risks, efficiencies, and business improvements.
 
 
 &bull; Mentor and guide department managers and staff to embed a culture of excellence and accountability.
 
 
 &bull; Partner with cross-functional teams (Finance, HR, Safety, IT, Facilities, etc.) to ensure seamless operations.
 
 
 &bull; Engage with external vendors and contractors to ensure alignment with club standards and operational goals.
 
 
 
 Requirements
 
 
 
 Qualifications &amp; Experience:
 
 
 
 &bull;Bachelor&rsquo;s degree in Business Administration, Engineering, Operations Management, or related field (Master&rsquo;s preferred).
 
 
 &bull;10&ndash;12 years of progressive experience in operations, governance, and quality management, with at least 4&ndash;5 years in a senior leadership role.
 
 
 &bull;Strong expertise in policy and procedure development, budgeting, risk management, and business continuity planning.
 
 
 &bull;Proven experience leading operational excellence initiatives, preferably within sports, facilities management, or complex organizations.
 
 
 &bull;Certification in Lean Six Sigma, Operational Excellence, or similar frameworks preferred.
 
 
 &bull;Knowledge of quality management systems (ISO 9001, QMS, risk frameworks) is essential.
 
 
 &bull;Strong financial acumen with hands-on experience in budget development and management.
 
 
 &bull;Exceptional leadership, analytical, and stakeholder management skills.
 
 
 
 Key Competencies:
 
 
 
 &bull;Strategic and analytical mindset.
 
 
 &bull;Strong understanding of governance, risk, and compliance.
 
 
 &bull;Proven ability to design and implement operational controls and KPIs.
 
 
 &bull;Effective in policy writing, process standardization, and reporting.
 
 
 &bull;Skilled in business continuity and crisis management.
 
 
 &bull;Strong leadership and interpersonal skills with the ability to influence across all levels.
 
 
 &bull;Commitment to operational excellence, innovation, and sustainable improvement.
 
 
 
 Benefits
 
 
 
 
 Why Join Al-Qadsiah?
 
 
 
 <ul>
 <li>
 
 Be Part of the Legacy:
 
 Join a club that&rsquo;s redefining the future of Saudi sports, striving to lead the competition and set new standards of excellence.
 
 </li>
 <li>
 
 Experience the Culture:
 
 Thrive in an environment that values
 
 quality, accountability, diversity, synergy, innovation, and ambition, while embracing harmony
 
 . This is the Qadsiah Way.
 
 
 
 
 </li>
 </ul>
</div>

Sr. Operational Excellence Manager

Commercial Bank of Dubai

Job Purpose: To monitor and enhance service excellence across branch and elite banking operations, ensuring high customer satisfaction and adherence to service standards. Principal Accountabilities: Job Responsibilities Monitor branch and elite banking complaints, ensuring timely resolution and customer satisfaction. Develop strategies and initiatives to improve the Net Promoter Score (NPS) for Elite segment. Review and analyse Mystery Shopping reports to identify areas for service improvement. Conduct monthly knowledge assessments to ensure staff are up to date with policies and procedures. Oversee the completion of Control Tests (CTs) by all branches. Conduct frequent tests on Business Continuity Plan (BCP) to ensure uninterrupted service during emergencies. Handle Trans Guard &amp; Vendor payments efficiently and accurately. Plan and organize staff events for better engagement and team building fostering a positive work environment that enhances collaboration and morale for Elite and Branch Distribution

Branches Service Excellence Manager

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