business development executive Jobs in Riyadh

business development executive

executive assistant

marketing executive

head of brand & content

account executive

executive - media

Spark Foundry

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Spark Foundry is a global media agency brand within Publicis Media, and has offices within Publicis One, both of which are key divisions of Publicis Groupe. With more than 3,000 employees in 50 countries across the world, the agency leverages the best industry talent and the growing footprint of its 60 offices in key markets, including USA, UK, MENA, Poland, Australia and China.
 <br/>
 <br/>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in the development and implementation of media plans for clients, including analyzing the market and consumer data, identifying target audiences, and selecting media channels.
  </li>
  <li>
   Is aware and understands the importance of set key performance indicators and is an active member in achieving them.
  </li>
  <li>
   Collaborate with other members of the planning team and cross-functional teams to develop and execute effective media strategies.
  </li>
  <li>
   Support the wider media team with their day-to-day duties relating to developing strategic channel/media approaches.
  </li>
  <li>
   Manage day-to-day client relationships and communications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to understand the client's brief and plan media channels based on the client's objectives.
  </li>
  <li>
   Creating and managing MRF sheets, cooperating closely with the creative agency for timely receipt of material and go-live dates.
  </li>
  <li>
   Trafficking digital campaigns, connecting with TAAG team, and ensuring proper implementation.
  </li>
  <li>
   Following up with media and creative agencies for proper implementation of campaigns and preparing implementation reports.
  </li>
  <li>
   Managing campaign launches, including client expectation management.
  </li>
  <li>
   Ensuring timely and accurate booking by administration team.
  </li>
  <li>
   Preparing client status reports in the format required by the client.
  </li>
  <li>
   Preparing reports and optimization recommendations.
  </li>
  <li>
   Supervision of invoicing process.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in marketing, advertising, or a related field.
  </li>
  <li>
   1-2 years of experience in media planning (Offline &amp; Online) or a related role.
  </li>
  <li>
   Strong organizational skills, team player, ability to multitask, and work under pressure.
   <br/>
   <br/>
  </li>
 </ul>
 Certifications on digital platforms is a plus.
 <br/>
 <br/>
 <ul>
  <li>
   Familiarity with MS Office 365 software suite (Word, Excel, PowerPoint, Teams, etc..).
  </li>
  <li>
   Knowledge on various industry digital planning tools such as DV360, Google Ads, Meta Business Manager, Snap Chat Ads Manager, Twitter Ads Manager, TikTok Ads Manager.
  </li>
  <li>
   Familiarity with digital media and emerging technologies.
  </li>
  <li>
   Strong analytical skills and ability to interpret data and market research.
  </li>
  <li>
   Have a commercial mindset, able to understand the importance of driving ROI for both business partners and agency.
  </li>
  <li>
   Experience with various media planning and buying tools and platforms such as Z/X Plan, Statex, Global web Index(GWI), Euromonitor, World Advertising Research Center (WARC), Similar Web, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 R-2666P-2992
</div>
<br /> <div id='job-id'>Job Id: NVhxiE7WUY2nie5bjfz5NXt0GCvGe3dIOEuV4z7qPVYEP8yPPPW8CKQh7NFikYo4D6XmiLru7nzESlj5XYnbh0ONhzrKW9ZwotMurDYvqQRbfsZBMMWT2FY/xryarZ5g2h7J9udbsadlhm79zQ00yAesxwFBCCk=</div>

Executive - Media

Zenith

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Zenith is the ROI Agency. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients&rsquo; businesses. Zenith is part of Publicis Media, the media arm of Publicis Groupe
 <br/>
 <br/>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in the development and implementation of media plans for clients, including analyzing the market and consumer data, identifying target audiences, and selecting media channels.
  </li>
  <li>
   Collaborate with other members of the planning team and cross-functional teams to * develop and execute effective media strategies.
  </li>
  <li>
   Support the wider media team with their day-to-day duties relating to developing strategic channel/media approaches.
  </li>
  <li>
   Manage day-to-day client relationships and communications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to understand the client's brief and plan media channels based on the client's objectives.
  </li>
  <li>
   Creating and managing MRF sheets, cooperating closely with the creative agency for timely receipt of material and go-live dates.
  </li>
  <li>
   Trafficking digital campaigns, connecting with TAAG team, and ensuring proper implementation.
  </li>
  <li>
   Following up with media and creative agencies for proper implementation of campaigns and preparing implementation reports.
  </li>
  <li>
   Managing campaign launches, including client expectation management.
  </li>
  <li>
   Ensuring timely and accurate booking by administration team.
  </li>
  <li>
   Preparing client status reports in the format required by the client.
  </li>
  <li>
   Preparing reports and optimization recommendations.
  </li>
  <li>
   Supervision of invoicing process.
  </li>
  <li>
   Familiarity with MS Office 365 software suite (Word, Excel, PowerPoint, Teams, etc..).
  </li>
  <li>
   Experience with various media planning and buying tools and platforms such as Z/X Plan, Statex, Global web Index(GWI), Euromonitor, World Advertising Research Center (WARC), Similar Web, etc.
  </li>
  <li>
   Knowledge on various industry digital planning tools such as DV360, Google Ads, Meta Business Manager, Snap Chat Ads Manager, Twitter Ads Manager, TikTok Ads Manager.
  </li>
  <li>
   Familiarity with digital media and emerging technologies.
  </li>
  <li>
   Strong analytical skills and ability to interpret data and market research.
  </li>
  <li>
   Have a commercial mindset, able to understand the importance of driving ROI for both business partners and agency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in marketing, advertising, or a related field.
  </li>
  <li>
   1-2 years of experience in media planning (Offline &amp; Online) or a related role.
  </li>
  <li>
   Strong organizational skills, team player, ability to multitask, and work under pressure.
  </li>
  <li>
   Certifications on digital platforms is a plus.
  </li>
  <li>
   Is aware and understands the importance of set key performance indicators and is an active member in achieving them.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 R-2666P-2992
</div>
<br /> <div id='job-id'>Job Id: tjBVnnsvS/K/VnFbkcFnXRsvOJdpsMAKH9Z53hUbSlgpXIZo2yYcECh/VSeiyLgrhSHpdmEXuJFVYqqK9uu1ORAhgJvWe1yAjjApasvIfs/PFxDZvhun5lVkKrleJSZl4ldMVowWFC89BymiKCjATMsOEGN9sf0=</div>

Starcom Middle East

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that understanding people is at center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire individuals and move businesses forward.
 <br/>
 <br/>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Our senior executive will lead the development and implementation of media plans for clients, including analyzing market and consumer data, identifying target audiences, and selecting media channels.
  </li>
  <li>
   Is aware and understands the importance of setting key performance indicators and being an active member in achieving them.
  </li>
  <li>
   Collaborate with other members of the planning team and cross-functional teams to develop and execute effective media strategies.
  </li>
  <li>
   Manage day-to-day client relationships and communications.
  </li>
  <li>
   Mentor and guide junior planning team members.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Technical &amp; Product
 <br/>
 <br/>
 <ul>
  <li>
   Ability to comprehend a client's requirements, pose appropriate inquiries, and devise a plan for utilizing media outlets in accordance with the client's goals.
  </li>
  <li>
   Strong analytical skills and ability to interpret data and market research.
  </li>
  <li>
   Good sense of commercial understanding, able to evaluate ROI drivers for both business partners and agency.
  </li>
  <li>
   Develop, assess and present to the client documents related to media strategies, media plans, and reports (campaign &amp; competitive).
  </li>
  <li>
   Expertly developing and evaluating supplier proposals.
  </li>
  <li>
   Ability to set client's expectations on all projects.
  </li>
  <li>
   Work closely with the finance department to manage the ongoing financials on the account, generate periodical reconciliation and manage ad-hoc vendor issues.
  </li>
  <li>
   Foster relationships with the clients where the planner is respected for their media skills and ability to add value to the effectiveness of clients&rsquo; media investment.
  </li>
  <li>
   Ability to work on MS Office 365 software suite (Word, Excel, PowerPoint, Teams, etc.).
  </li>
  <li>
   In-depth knowledge and experience with various media planning and buying tools and platforms such as Z/X Plan, Statex, Global web Index(GWI), Euromonitor, World Advertising Research Center (WARC), Similar Web, etc.
  </li>
  <li>
   In-depth knowledge of various industry digital planning tools such as DV360, Google Ads, Meta Business Manager, Snap Chat Ads Manager, Twitter Ads Manager, TikTok Ads Manager.
  </li>
  <li>
   Knowledge of digital media and emerging technologies.
  </li>
  <li>
   Lead on media spend summaries and flowcharts to make sure they are updated and accurate.
  </li>
  <li>
   Direct team member with the input from strategy, implementation, data-driven insights and recommendations.
  </li>
  <li>
   Mastery of flawless media planning process and ability to design integrated solutions to clients.
  </li>
  <li>
   Strong relationship with media vendors, ability to negotiate extra deliverables for the client (rates, extensions, delivery deadlines etc.).
  </li>
  <li>
   Work with Buying Team: Provide them with an investment brief, collaborate in the development of implementation plan and liaise with them regarding any issues on on-going plans.
  </li>
  <li>
   Help the team as required, e.g. perform competitive analyses, answering direct information requests, evaluation of media options.
  </li>
  <li>
   Involved in helping develop and deliver competitive/plan rationale presentations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in marketing, advertising, or a related field.
  </li>
  <li>
   2-5 years of experience in media planning or related role (online &amp; offline).
  </li>
  <li>
   Proven ability to mentor and lead a team of planning executives.
  </li>
  <li>
   Strong organizational skills, team player, ability to multitask, and work under pressure.
  </li>
  <li>
   Digital Certifications across the major platforms, including Meta (FB &amp; IG), Google, Snapchat, LinkedIn, Twitter, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 R-2824P-3193
</div>
<br /> <div id='job-id'>Job Id: Dec12A4krOG+Km5oF4HJkCyS9J6GquDZeB4dC8BkCg14K/DNs0jWTR+Zr+RtQTgI9dimfs/pCjvv2CmkZ6vST85OlAcxUrSYTrfUEZ3MyaxEy9nlYrAt1JVp2OIHKku/DNF0gkDFNHi2jNxiwg2AS1qMzmYYAw8=</div>

Senior Executive - Media Planning

Keeta

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are looking for a proactive and passionate
  <strong>
   PR Executive
  </strong>
  based in Saudi Arabia to support the execution of our public relations efforts across the Kingdom. With 2&ndash;3 years of experience, the ideal candidate will play a key role in supporting media relations, content development, and campaign coordination to strengthen our brand presence in the Saudi market.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Media Relations
   </strong>
  </li>
  <li>
   Assist in maintaining strong relationships with key Saudi media, bloggers, and influencers.
  </li>
  <li>
   Support press outreach efforts, including drafting and distributing press materials.
  </li>
  <li>
   Help manage interview logistics and track media coverage.
  </li>
  <li>
   <strong>
    Content Support
   </strong>
  </li>
  <li>
   Draft and localize press releases, talking points, and briefing documents in both Arabic and English.
  </li>
  <li>
   Prepare content for media kits, press events, and executive speaking opportunities.
  </li>
  <li>
   <strong>
    Campaign Execution
   </strong>
  </li>
  <li>
   Support the planning and execution of PR activations, press events, and media briefings.
  </li>
  <li>
   Coordinate with agencies, partners, and internal teams to ensure timely and high-quality delivery.
  </li>
  <li>
   <strong>
    Monitoring &amp; Reporting
   </strong>
  </li>
  <li>
   Monitor media coverage, social sentiment, and competitor activity in the Saudi market.
  </li>
  <li>
   Compile weekly and monthly PR performance reports.
  </li>
  <li>
   Ensure proper documentation and tracking of PR activities.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Communications, Public Relations, Media Studies, or a related field.
  </li>
  <li>
   2&ndash;3 years of experience in a PR agency or corporate communications role, ideally within Saudi Arabia.
  </li>
  <li>
   Strong communication skills in both Arabic and English (written and verbal).
  </li>
  <li>
   Familiarity with the Saudi media landscape, cultural norms, and regulatory environment.
  </li>
  <li>
   Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
  </li>
 </ul>
 <p>
  Preferred Attributes:
 </p>
 <ul>
  <li>
   A passion for media, storytelling, and brand building.
  </li>
  <li>
   Strong interpersonal skills and the ability to work cross-functionally with internal and external stakeholders.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  Riyadh
 </p>
 <p>
  <br/>
 </p>
 <p>
  #Keeta #FoodDelivery #CareerGrowth #DiversityMatters #JoinUs
 </p>
 <p>
 </p>
</div>
<br /> <div id='job-id'>Job Id: t3HvmL53k/Tflbv60xlJUjMnA+Nt5wBkNZpIWKotaRFV+89jFBzdMs1ZB70WHd19+3tPRA1NK31HXFsTFp+mxQzEFSBvYtBvdA==</div>

PR Executive – Saudi Arabia

Hilton

<div><p>Marketing Executive</p><p>
A Cluster Marketing Executive will play an important role in assisting the cluster in achieving key objectives in line with the annual marketing plan, current initiatives and relevant marketing activities relating directly to the cluster. The cluster marketing team performs an integral role in bringing together all function areas to ensure commercial targets are heightened. The executive role involves independently managing smaller individual projects and overseeing some of the day-to-day administrative duties for the hotel.</p><br>
<p><br>
<br>
<b>What will I be doing?</b></p><br>
<p>As Cluster Marketing Executive, you will be responsible for the results of the marketing plan and activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, you will perform the following tasks to the highest standards:</p>
<p>Business Function</p>
<ul><li>Execute and coordinate all agreed hotel marketing strategies and monitor on-going marketing campaign performance and reporting as directed by the cluster Line Manager</li>
<li>Support the cluster Line Manager by developing and implementing promotional activity, cluster merchandising and collaterals for all hotel departments</li>
<li>Execution of all marketing activities for special events, merchandising campaigns, exhibitions and property inspections</li>
<li>Assist with and at times lead on-site photos shoots and hotel filming whilst ensuring all relevant administration duties are completed and approved</li>
<li>Monitor and support all social media activity for the cluster and support departmental initiatives</li>
<li>Be a brand champion for the hotels ensuring all collateral conforms to agreed brand standards, using the right tone of voice and that content is compliant with corporate guidelines</li>
<li>Support and identify opportunities with the Line Manager to grow and develop loyalty marketing activities with HHonors and other booker incentive schemes</li>
<li>Execute and implement appropriate use of marketing content, creative resources, translation and photography while optimising an effective online presence in line with regional strategy</li>
<li>Respond to customer postings as appropriate tackling any complaints and issues</li>
</ul><p>Managing Execution</p>
<ul><li>Develop, maintain and grow hotel databases to promote all hotel disciplines including targeted HHonors campaigns</li>
<li>Execute the hotels&rsquo; quarterly audit report on specific initiatives and promotions</li>
<li>Monitor and review all third party website content, ensure it is accurate, current and reflects each hotel</li>
<li>Execute and report competitive analysis on the hotels&rsquo; food and beverage and eCommerce marketing activities</li>
<li>Ensure all hotels have appropriate marketing content to include up to date media lists, marketing collateral, photo library, newsletters,brochures, desktop publishing and all matters relating to marketing</li>
<li>Support and assist management of all marketing projects including resources with budget implications</li>
<li>Produce tracking documents and hotel fact sheets including preparing PowerPoint presentations with excellent attention to detail as directed by head of department</li>
<li>Achieve agreed performance goals and marketing objectives of role set out by the cluster Line Manager</li>
<li>Support the Line Manager in executing effective content management across all available channels, including hotel website, OTAs, social media, mobile marketing and partnership programs</li>
</ul><p>Developing Talent</p>
<ul><li>The executive role focuses more on self-development as opposed to developing team members</li>
</ul><p>Building Relationships</p>
<ul><li>Establish and maintain effective rapport and open communication with all hotel disciplines</li>
<li>Develop strong working relationships with various levels of Hilton&rsquo;s personnel including cluster and regional teams and comply to Hilton&rsquo;s core values</li>
<li>Develop and manage working relationships with key members of the creative and media agencies</li>
<li>Work effectively within the cluster marketing team as well as supporting relationships with cluster and regional levels on relative projects and promotional campaigns</li>
<li>Excel at being an effective team player in all aspects of the role</li>
</ul><b>What are we looking for?</b><p><br>
A Cluster Marketing Executive serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
</p><ul><li>Educated to college level or equivalent in work experience</li>
<li>Experience in a similar marketing role</li>
<li>Proven experience of supporting, planning and managing project work to tight deadlines</li>
<li>Experience of the main functions of marketing and leading smaller projects</li>
<li>Demonstrated ability to interact effectively with various levels of management</li>
<li>Proven experience of working to and understanding key marketing and eCommerce plans and strategies</li>
<li>Excellent written and verbal communication skills in English. High-level proficiency of native language dependant on location of role</li>
<li>Proficiency in Microsoft Office applications, budget management and project and time management</li>
<li>Demonstrates an understanding of commercial awareness, able to adapt to changing priorities with key judgement and decision making skills</li>
<li>Ability to interact effectively, create solutions, influence others and work diplomatically with a wide range of individuals</li>
<li>Professional approach, clean and well groomed at all times</li>
<li>Friendly demeanour, positive and enthusiastic attitude with strong customer focus and able to work independently</li>
<li>Honesty, integrity, passion for hard work</li>
<li>Demonstrated self-starter, with excellent attention to detail</li>
<li>Creatively minded and has a thirst to work in marketing for the hospitality industry</li>
<li>Enjoys working collaboratively and is a key team player with a &ldquo;can do&rdquo; attitude and thrives on a challenge</li>
<li>Good understanding of Hilton, its core values and management structure</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><br /> <div id='job-id'>Job Id: Z2wcIJDR6lvKAbW4I6asWW5ebEDvglgzeijVENqgDBVjFam9uaRgHQUO2sThrxgghFpiqqW7q3ih9ZnJnwKIuNA2z+ew7swrbnb+nICUBOdN0DLLAJQPI0XD</div>

Marketing Executive

Edelman

<p></p><div><div><p><div><div><div><b>Riyadh</b></div><div><b>Edelman &ndash; Corporate /</b></div><div><b>On-Site</b></div></div></div><p>
</p></p></div><div><div><div>
Edelman is looking for a <b>Director, Corporate Communications</b> to join our growing team in Riyadh. This is a unique opportunity to lead integrated communications for high-profile regional and global clients, delivering bold ideas and business impact in one of the world&rsquo;s most dynamic markets.</div><div></div><div><br>
We&rsquo;re seeking a seasoned communicator who brings strategic rigor, cultural fluency, and a passion for purpose-driven storytelling. You&rsquo;ll help organizations navigate complex reputational landscapes, shape narratives, and build trust with the audiences that matter most.</div></div><div><div><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><ul><li>
Lead strategic corporate communications programs across sectors such as government, finance, or technology.</li><li>
Serve as a trusted client advisor&mdash;anticipating challenges, providing strategic counsel, and building long-term relationships.</li><li>
Develop and oversee integrated campaigns spanning media relations, thought leadership, crisis and issues management, stakeholder engagement, and executive visibility.</li><li>
Inspire and guide a high-performing team through coaching, development, and collaboration.</li><li>
Cultivate strong media relationships and partnerships to drive earned visibility and influence.</li><li>
Deliver insights-driven communications strategies informed by research, data, and regional intelligence.</li><li>
Contribute to business development and support new client growth opportunities.</li></ul></ul></div></div><div><div><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><ul><ul><li>
12+ years of relevant experience in corporate communications, public relations, or strategic advisory&mdash;agency or in-house.</li><li>
Proven track record leading multi-stakeholder campaigns and complex client mandates in the Gulf region.</li><li>
Deep understanding of the media and sociopolitical landscape in Saudi Arabia and the wider Middle East.</li><li>
Bilingual fluency in Arabic and English is highly preferred.</li><li>
Strong leadership skills and the ability to mentor and grow junior talent.</li><li>
Confidence managing senior client relationships and delivering C-suite counsel.</li><li>
A collaborative, solutions-oriented mindset with an entrepreneurial spirit.</li><li>
Ability to work across borders with global Edelman teams and capabilities.</li></ul></ul></div></div><div><div><h3 class="jobSectionHeader"><b>
Why Edelman</b></h3><ul><ul><li>
At Edelman, we&rsquo;re trust builders. We partner with the world&rsquo;s most respected companies, institutions, and brands to help them earn and keep trust through communications that spark action and inspire change.</li><li>
We celebrate diverse perspectives and inclusive thinking. Our culture is anchored in curiosity, empathy, and creativity. You&rsquo;ll join a global team that supports your growth, amplifies your strengths, and champions your ideas.</li><li>
We are proud to be a firm where everyone&rsquo;s voice matters &mdash; because <b>DEIB is everyone&rsquo;s responsibility</b>, and we expect Edelman colleagues to ensure respectful conduct, embrace diverse cultures, and practice conscious inclusion and continuous learning.</li></ul></ul></div></div></div></div><p></p><br /> <div id='job-id'>Job Id: NMkW4dUgFehaO+08UWI3N3KIw0CLWffw+jME63ovR/A2CyiUTvW+sezBCECx7GOR3dw+almcJBuvUnpYU4sgo2Qj7LR3/xux7mfXgiFOATe4f2dndGM4MKj0pWIermBFdCU=</div>

Director, Corporate Communications ON-SITE — RIYADH

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 We are Amazon&rsquo;s Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device &amp; Alexa executive customer escalations globally.
 <br/>
 <br/>
 The Senior Customer Service Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
 <br/>
 <br/>
 Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 The core functions of the Senior Customer Service Specialist include:
 <br/>
 <br/>
 <ul>
  <li>
   Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer&rsquo;s trust in devices
  </li>
  <li>
   Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
  </li>
  <li>
   Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
  </li>
  <li>
   Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
  </li>
  <li>
   Conduct data queries and general data analytics related to escalations the team is handling
  </li>
  <li>
   Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
  </li>
  <li>
   Effectively communicate with both internal and external customers by adjusting your communication style to your audience
  </li>
  <li>
   Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
  </li>
  <li>
   Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
  </li>
  <li>
   Successfully completes approved special projects as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fluency in both Arabic and English (spoken and written)
  </li>
  <li>
   Must be in good standing
  </li>
  <li>
   Experience with MS Office and customer service tool set
  </li>
  <li>
   Bachelor's degree or 2 years Amazon Experience
  </li>
  <li>
   Experience interpreting and communicating analytics
  </li>
  <li>
   Experience communicating technical concepts to a non-technical audience
  </li>
  <li>
   Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
  </li>
  <li>
   Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
  </li>
  <li>
   Demonstrates flexibility in work hours based on scheduling needs and customer demands
  </li>
  <li>
   A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, or Search &amp; Rescue.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Preferred Qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   Experience utilizing Heartbeat and Tableau
  </li>
  <li>
   Proficiency in other languages
  </li>
  <li>
   Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
  </li>
  <li>
   Knowledge of project management tools like SIM.
  </li>
  <li>
   HTML skills for creation of departmental and interdepartmental documentation and communication.
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Afaq Q Tech General Trading
 <br/>
 <br/>
 Job ID: A2811661
</div>
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